Debt collection with sector competence. E-commerce. coeo. Inkasso

Transcription

1 Debt collection with sector competence E-commerce

2 The challenge of e-commerce Creative debt collection for an innovative sector In spite of high payment morale compared to other countries, around nine per cent of all German companies are burdened with bad debts. Paradoxically, however, a third of all online traders still do without professional debt management of any kind. Only 10% consistently use a service provider for the collection of unpaid bills (source: ibi Research). Online trading is currently growing rapidly and is continually developing new ways of increasing sales, the focus being on terminal devices with new ones appearing on the market almost daily. Sophisticated methods of ordering and payment (e. g. purchase on account) are still being used extensively and are, indeed, demanded by the consumer. The following are some developments that are creating challenges for this sector: l In the context of new methods of ordering and payment, the threat of defaults occurring is greater than it has ever been before, while collection of the associated debts is not only more costly and time-consuming but also necessitates a close connection to one s own particular ERP system. From reminders to pay to court collection proceedings, this requires precise knowledge of the law and procedures and ties up a large number of personnel whether for debtor accounting or getting in touch with customers who are in default. Risk management Purchase on account Debt collection 2.0 Mobile Billing Scoring Small-ticket receivables Payment Payment guarantee l Especially in the case of defaults on small bills, collection by the trading company itself often makes no economic sense. l Today, this fast-moving, trend-controlled sector is increasingly calling for creative ideas on how to get customers to pay their bills. Dunning or sending out reminders is not in itself sufficient any more. Effective but also innovative receivables management is therefore needed more urgently than ever before! This is where the services of come in. With specialist knowledge and perfected processing procedures, professional receivable managers take on responsibility for collecting unpaid bills quickly, cost-efficiently, flexibly and appropriately to the times. In addition, future bad debts can be minimised significantly by means of creditworthiness checks, checks on whether time limits on payments are adhered to and whether debts have become outdated due to the statute of limitations, as well as long term monitoring

3 Gerade für Versorger bietet mit ihrer Historie in der Telekommunikationsbranche, die in Teilen einen identischen Entwicklungspfad wie die Versorgungswirtschaft genommen offers innovative hat, innovative approaches Ansätze and und flexible flexible collection modelle: models especially for e-commerce: Optimierte Perfected, modern prozesse collection processes direkt aus dem directly after System commercial des Versorgungsunternehmens dunning EVU Address tracing and extensive reporting Übergabe Interfaces direkt to many aus established dem Mandantensystem online shop systems (z.b. SAP such IS-U) as pixi* or shopware Nutzung Transfer unterschiedlicher of responsibility for Kommunikationswege debt collection also possible via web-based interface (SOAP) Score-basierte strategien, um automatisiert die optimale Scoring-based debt collection strategies in order to automatically Maßnahme unter Kosten-Nutzen-Aspekten zu wählen select the best measures from a cost-benefit point of view. Nutzung Use of the voll latest automatisierter communication Prozesse channels bis zum for communication GMV (Gerichtlichen with Mahnverfahren) the debtor (incl. social media) Classification of VIP or Gold customers, incl. specially ways of Umfangreiches addressing them Webportal and processing für Mandanten their cases und Schuldner Enge Extensive Verzahnung web portal der for Systeme clients des and Mandanten debtors und Cascading use of nearly all available address service providers in Germany Use of our own investigation teams (desktop searching, searching in social networks etc.) Extensive European and non-european network of debt collection partners in Germany is always the single point of contact. Powerful DWH solution that we developed ourselves Individual reports and extensive customer analyses 04 05

4 Today, the payment of unsettled receivables has to be as simple as the ordering process itself at any time and via any terminal device. Professional, flexible receivables management with specially trained staff is therefore indispensable if companies wish to survive in this sector. The work done by not only focuses on extensive modern services but also, of course, on the maintenance and nourishment of customer relationships in e-commerce. Once a customer has been gained with a great deal of effort, attractive products and marketing aimed at specific target groups, it must be ensured that the use of a debt collection company does not irretrievably disrupt this customer relationship. Today, creative debt collection in particular is therefore called for, in addition to know-how regarding collection processes and procedures. Want to know how do we do this? Talk to us and we will show you. News/dates Experience at the following trade fairs and conventions: February 2018 February 2018 March 2018 March2018 April 2018 May 2018 May 2018 June 2018 June 2018 September 2018 September 2018 October 2018 October 2018 November 2018 November 2018 Fachmesse Net & Work Dortmund Merchant Payment Ecosystem plentymarkets Online-Händler-Kongress Kassel Internet World Die E-Commerce Messe München Shopware Community Day Duisburg e-commerce Day 2017 Meet Magento Leipzig Hamburg dmexco Frankfurt NEOCOM Düsseldorf Stuttgart Deutscher Handelskongress 17/2/ /2/2018 3/3/ /3/ /4/ /5/ /5/ /6/ /6/ /9/ /9/ /10/ /10/2018 8/11/ /11/2018 For more information on our events, go to:

5 Experience/references is a specialist provider of extensive services for e-commerce and, for many years, has been working in a sector for which an innovative and flexible debt collection partner is more important than ever before. We will be happy to provide extensive references in a personal meeting. With this in mind, we look forward to meeting you. Curious? Try us out! We look forward to your first receivable collection request by post or fax, electronically or via a special interface. Any more questions? We will be happy to answer them. Just give us a call or send us an without obligation. Our staff look forward to working with you and your debtors. Your person to contact Michael A. Renz Tel michael.renz@-inkasso.de GmbH Kieler Straße Dormagen Tel info@-inkasso.de