Freequently Asked Question Maswali na Majibu

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1 Freequently sked Question Maswali na Majibu

2 mana Bank Operations Q1 Why does your bank have many branches in Dar es Salaam? Dar es Salaam is a business city with high population compared to any other region in the country. High population and the vibrant business community in Dar, prompt the bank to establish several branches in order to serve its target market effeciently. However, we have opened in Mwanza and rusha City and depending on the bank s performance we may open in other regions. Kwa nini benki yenu ina matawi mengi Dar es Salaam? Dar es Salaam ndio mkoa wenye shughuli nyingi za kibiashara na idadi kubwa ya watu kuliko mkoa mwingine wowote hapa nchini.idadi kubwa ya watu na na uwingi wa biashara katika mkoa huu, inaisukuma benki kuanzisha matawi mengi ili kukidhi lengo la soko kiufanisi zaidi. Hata hivyo, tumefungua matawi yetu mengine mawili katika mikoa ya Mwanza na rusha, na pia tunatarajia kufungua matawi mengine zaidi katika mikoa mengine. Q2 Does mana Bank receive or pay interest on its relationship with BOT? mana Bank conducts its operations and transactions with BOT in a manner that the bank doesn t pay or receive interest. s required by law, we maintain SMR ratio with BOT and to facilitate cheque clearing settlement we maintain a current account with BOT. None of these involves interest payment or receipt. Je mana bank imesalimika na kutoa / kupokea riba kwa kuweka na kutoa fedha zake katika akaunti za benki kuu ya Tanzania(BOT)? Benki ya mana inaendesha shughuli zake na benki kuu ya Tanzania bila ya kutoa wala kupokea riba. Sheria ya kifedha, zinatutaka kutunza katika akaunti ya benki kuu asilimia 10 ya akiba(deposit) zetu. Pia ili kuwezesha malipo ya cheki inatutaka kuwa na fedha katika akaunti yetu. Katika akaunti hizi zote hatutoi wala kupokea riba. Q3 Is mana Bank owned by foreign investors? mana Bank is largely owned by Tanzania s prominent businessmen. However, there are foreign individuals who owns some shares. Je benki ya mana inamilikiwa na wawekezaji kutoka nje ya nchi? Hapana, sehemu kubwa ya wawekezaji wa benki hii ni wafanyabiashara maarufu wa Tanzania. Pamoja na hivyo, baaadhi ya hisa zinamilikiwa na wageni. Q4 Does the bank has plans to open in Tanga and Zanzibar? The bank strategic plan is to have 13 branches countrywide by end of 2017 depending on the bank s financial performance. Currently, we have 6 branches and look forward to reach our target market in various regions as per the criteria s established for opening branches. Je benki ina mpango wa kufungua matawi Tanga na Zanzibar? Mpango mkakati wa benki ni kuwa na matawi 13 nchi nzima ifikapo mwaka Hii itategemea na hali ya kifedha ya benki. Mpaka sasa, tuna matawi 6 na tunatarajia siku zijazo kufungua matawi mapya katika mikoa mingine. Q5 Why its easy for Masjid to have accounts in conventional bank than mana Bank? It is not difficult, all we need is for Masjid to be registered and meet other requirements. More so account for Masjid are enjoying special benefits under Ihsaan account. Kwa nini ni rahisi kwa msikiti kufungua akaunti katika benki ya riba kuliko benki ya amana? Hapana ugumu wowote, isipokuwa kinachohitajika ni kuusajili msikiti na kukamilisha vigezo vyote vinavyohitajika. kaunti za misikiti zinapata zinafunguliwa akaunti ya kipekee iitwayo Ihsaan.

3 Q6 Why is mana bank not implementing other modes of finance instead of Murabaha? Murabaha contract has its benefits and limitations. mong the benefits of Murabaha is the fact that its easy to understand and implement due to lower risk nature of the mode. However, mana Bank understands the limitation of it and for that matter, it uses Qardh contract and plans to use other instruments in future should the banking regulations allow. Kwa nini benki ya mana haitoi aina nyingine za uwezeshaji zaidi ya hii ya murabaha? Mkataba wa murabaha una manufaa yake na mipaka yake. Miongoni mwa manufaa yake; ni mkataba rahisi kufahamika na kutekelezeka kutokana na uchache wa hatari(risk) zake. Zaidi ya hayo, benki ya mana kwa kutambua mipaka ya utaratibu huu inatumia mkataba wa Qardh na pia ina mpango wa kutumia aina nyingine za mikataba kadri sheria za kibenki zinakavyoruhusu. Q7 Can we use up country collateral when applying for credit facility? Up country collateral is accepted provided they have the sufficient value to secure the exposure. Je mnapokea dhamana zilizo nje ya mkoa wa Daressalaam wakati wa kuomba mkopo? Dhamana zilizo nje ya Daressalaam zinakubalika ikiwa tu zina thamani ya kutosha ya kuudhamini mkopo. Q8 Islamic bank objective is to help improving people s lives. What are the plans for mana bank to help the lower income earners? mana Bank priority is to provide alternative financing mechanism which meets Shari ah rules and principles for all. By doing this, we believe we are improving the lives of our customers. Besides, the bank plans to empower the needy and the lower income earners through Islamic SCCOS and other organizations where possible. Kazi kubwa ya benki ya kiislam ni kusaidia kunyanyua hali za kimaisha za watu. Je benki ya mana ina mpango wa kuwasaidia watu wenye kipato cha chini? Kipaumbele cha benki ya mana ni kuwa na njia mbadala ya uwezeshaji itakayokidhi kanuni na taratibu za kisharia kwa watu wote. Kwa kufanya hivi, tunaamini tutaweza kuinua hali za maisha za wateja wetu. Mbali na hivyo, benki hii ina mpango kamambe wa kuwasaidia watu wenye mahitaji na walio na kipato cha chini kupitia vikundi kama vile ambavyo vipo chini ya SCCOS za Kiislamu na taasisi nyingine pale itakapowezekana. Q9 Why mana Bank serves non-muslims? mana Bank is for all and there is no restrictions in Sharia to serve non-muslims. mana Bank understands that financial services is a human necessity and Shari ah objectives is to secure benefits and fulfill human necessities in line with its rules and principles. Kwa nini benki ya mana inawahudumia wasio waislam? Benki ya mana ni kwa ajili ya watu wa imani zote bila ya ubaguzi wowote na hakuna vikwazo vyovyote katika sharia inayozuia kuwahudumia wasio waislamu. Benki ya mana inatambua fika kwamba huduma za kifedha ni sehemu ya mahitaji ya lazima ya mwanadamu na malengo ya sharia, kanuni na taratibu, ni kuleta manufaa na kukidhi mahitaji ya lazima ya mwanadamu. 10 Who are the shareholders of the bank? Ni nani wanahisa(wamiliki) wa benki hii? The shareholders of the bank are institutions and individuals. For more information, please find their names in the audited financial statement on our website: www. amananbank.co.tz Wanahisa(wamiliki) wa benki hii ni makampuni na watu binafsi. Kwa maelezo zaidi, tafadhali tazama majina yao katika urari wa ripoti za fedha ulio katika website yetu:www. amanabank.co.tz

4 Sharia Compliance Q11 Why mana Bank is not closed for Friday prayer while its full Sharia compliant bank? Doing business during Friday prayer is not allowed for Mukallaf (Muslim male, mature, dweller of the town and sane) and allowed for others. mana Bank Shari ah Board resolved that mana Bank as a business enterprise is allowed to open during that time provided those who run it are not obliged to pray Jumuah (female staff or non-muslims). s for those obliged and allowed to go for prayer but choose to remain, the fault is theirs and not the bank, for the bank has allowed them to go for Jumuah. Kwa nini benki ya mana haifungi shughuli zake wakati wa sala ya Ijumaa? Kuendelea na shughuli za kibiashara kipindi cha swala ya ijumaa ni jambo lisiloruhusiwa kwa mukallaf(muislam mwanaume, baleghe,mkazi wa mji na mwenye akili timamu) lakini inaruhusiwa kwa wengine. Bodi ya sharia ya benki ya mana imepitisha uamuzi wake juu ya benki hii kuendelea na biashara wakati wa swala ya ijumaa ili mradi tu watakaokuwa wanatoa huduma hiyo si wale wanaolazimika kutekeleza ibada hii(wanawake au wasio waislam). kwa wale wanaolazimika na kuruhusiwa kwenda kutekeleza ibada hii kisha wakaamua kwa utashi wao kutoenda, kosa ni lao si la benki, kwani benki tayari imeshawapa ruhusa ya kwenda kutekeleza ibada hii. Q12 Some of the facilities B offers fall under speculation or gharar which goes against Sharia principle i.e. guarantees, how can we justify this? mana Bank offer variety of guarantees using Kafala contract which is permissible Shari ah compliant instrument. These guarantees may involves minor gharar (Gharar yasir) such as uncertainty of occurance which is unavoidable. However, Sharia prohibited excessive gharar (Gharar fahish) which is voidable. Baadhi ya huduma ambazo benki ya mana inatoa zinaingia katika hali ya kukosa uhakika (gharar) ambayo inaenda kinyume cha kanuni za sharia. Kwa mfano Dhamana za kibenki (Guarantee),je ni kweli jambo hili? Benki ya mana inatoa aina mbalimbali za dhamana za kibenki (guarantee) kupitia mkataba wa kafala(udhamini) ambao unaruhusiwa kisharia. Dhamana hizi huusisha sehemu ndogo sana ya kutojulikana kwa matokeo, hali ya kuwa hali hiyo haliepukiki maana ni vigumu kujua 100%. Sharia inakataza gharar kubwa ambayo inaweza kuepukika. Q13 The value of paper currency depreciates in inflationary situation in order to compensate lenders for erosion in the value of their principal, a scheme of indexation has been suggested. Is such a scheme acceptable from an Islamic banking point of view? It is not acceptable. Islamic point of view on lending is that of charity rewarded ten-fold by the lmighty compared to donation. Hence though financially the value for money is lost due to inflationary situation, the rewards for it is never lost which is what the lender should aim for. Furthermore, the root cause of decrease in the value of money is inflation which every government should find a parmanent solution for it and indexation cannot resolve this in the long run. Hence rather than employing indexation, the lender should pressure the government to curb inflationary situation in the country in first place. However, this isnot always feasible. Therefore Islamic banks can enter into Musharakah, Mudarabah and diminishing Musharakah transactions wherein their return can automatically be adjusted with an inflationary situation. The rental rate for a short duration can be fixed or variable. ccordingly Islamic banks can charge rental in Ijarah at a higher rate, if already provided in the agreement, for any remaining period of the lease. However the rentals for a particular period, once accrued, cannot be indexed. Thamani ya pesa hushuka katika kipindi cha mfumuko wa bei ili kuwafidia wakopeshaji kwa kupungua thamani ya mtaji wao utaratibu wa kulinganisha thamani ya pesa zao wakati wanapokopesha na uwezo wake wa kununua vitu katika wakati fulani imeshauriwa kufuuatwa.. Je utaratibu huu unakubalika katika mtazamo wa kiislam? Haukubaliki. Mtazamo wa Uislamu ni kuwa kwanza mfumuko wa bei ni tatizo ambalo serikali yoyote lazima ihakikishe unadhibitiwa ipasavyo ili uchumi wa nchi uiimarike. Pili, kitendo cha kukopesha ni cha kheri na chenye malipo mara kumi ya sadaqa. Hivyo, ingawa thamani yapotea lakini wema huu malipo yake ni makubwa na hayashuki thamani yake. Na hii ndio nia impasayo mtu kuwa nayo anapokopesha ili amsaaidie mwenzie. Kwa kutambua tatizo la mfumuko wa bei kuwa linaathari mbaya katika mfumo wa fedha, benki za kiislamu zinaweza kutumia mikataba ya Ushirika ambayo matokeo na tija inayopatikana huzingatia moja kwa moja mfumuko wa bei unapotokea.

5 Q14 Why mana Bank doesn t share losses with its depositors? The current regulatory environment doesn t recognise pure profit and loss sharing mechanism. Hence, depositors funds are protected from any losses arising from banking business. However, though sharing of profit and loses is the essence partnership contract, it has its own operational challenges to do so especially in a market where conventional banks are still strong like Tanzania. Unless regulatory framework changes, mana Bank shareholders agrees to absorb losses and share the profit only. Kwa nini benki ya mana haigawani hasara na wateja wake? Kanuni za kifedha za nchi zilizopo hivi sasa hazitambui utaratibu wa kugawana faida na hasara. Kwa hiyo, fedha za wateja zinalindwa zisibebe hasara itakayosababishwa na mazingira ya kibiashara ya benki. Hata hivyo, ingawa kugawana faida na hasara ndio msingi wa mkataba wa Ushirika,utaratibu huu una changamoto zake kiutendaji hususan katika soko ambalo benki za riba ziko imara katika nchi kama Tanzania. Hadi hapo mkanuni zitakapobadilika benki ya mana inalazimika kubeba hasara zote na kugawana faida tu na wateja wake. Q15 What mana Bank does in case of delays to repay? In case the customer experience difficulties to repay timely, he should immediately notify the bank, stating the reasons for his delays and may seek extension of repayment period. The bank will evaluate the reasons and if satisfied extend the period after consulting the customer. However, if he does not inform the bank, the bank considers him as defaulter and hence shall enforce him to repay. s gesture of commitment, at the beginning customers have to commit themselves to pay a certain amount of money for charitable purposes managed by the bank Shari ah board in case they default. Benki ya mana inamchukulia hatua gani mteja anaechelewesha marejesho yake? Endapo mteja anakabiliwa na matatizo yanayomsababisha kuchelewesha marejesho kwa muda husika, atalazimika kuitarifu benki juu ya hilo na kueleza sababu za msingi za kuchelewa kwake pamoja na kuomba kuongezewa muda wa marejesho. Benki itatathmini sababu alizozitoa na endapo itaridhika, itamuongezea muda baada ya kumshauri mteja. Lakini, endapo mteja hakuitaarifu benki, benki itamzingatia kuwa ni amepuuza wajibu wake na itamlazimisha kulipa. Wateja watalazimika kulipa kiasi fulani cha fedha kama sadaka pale wanapopuuza kulipa kwa wakati marejesho yao bila taarifa au sababu ya msingi. Q16 What are the instruments employed by mana Bank? Benki ya mana inatumia mikataba gani kwa sasa? We employ Mudharaba, Murabaha, Qard, Kafala and Ijaratul mal contracts. Mikataba inayotumika kwa sasa ni mudharaba(mteja anaweka fedha na benki inawekeza), Murabaha(Kununua na kuuza kwa faida), Qardh( kukopesha bila faida), Kafala(udhamini) na ijaratul mal. Q17 Why do we charge guarantees as convetional banking are doing? Is it sharia compliant? Islamic Banks world wide charge a fee for service it offers. The reason for charging a fee is because it s a service that the bank incurs some administrative expenses and expose itself to financial risk in case the guarantee is called. The only difference between B guarantee and conventional bank guarantee occurs when the guarantee is called, conventional bank will turn it to interest bearing loan where as under Islamic banks its loan repayable at cost without any additional charges. Je inakubalika kisharia katika mkataba wa udhamini (Guarantee) kumtoza mteja kiasi kinacholingana na kile kinachotozwa na benki za riba?? Benki za kiislam duniani kote zinaweka tozo katika huduma ya udhamini inayoitoa. Benki hizi zinaweka tozo hili kwa sababu zinabeba gharama za usimamizi wa huduma hii pamoja na kujiingiza katika hatari za kifedha endapo benki italazimika kutoa fedha. Tofauti kubwa kati ya udhamini wa benki ya mana na ule wa benki za riba ni pale tu benki inapotakiwa kulipa, benki za riba zinaugeuza udhamini huu kuwa ni mkopo wa riba wakati ambapo benki za kiislam zinauhesabu malipo iliyolipa ni mkopo ambao unalipwa bila tozo za ziada.

6 Sharia Compliance Q18 Why do we charge below minimum balance fee for failure to deposit the same day when the customers open an account (Existing Customers). Is it sharia compliant? It is not Shariah compliant to charge customer for failure to deposit same day after the account was opened. The branch managers should refund customer immediately upon occurance. Je inakubalika kisharia kumtoza mteja anayeendesha akaunti yake chini ya kiwango cha chini cha kuendesha akaunti, kwa sababu ya kushindwa kuweka fedha siku anayofungua akaunti yake? Sio sahihi kutoza tozo aina hii kwa mteja ambaye hajawahi kuweka fedha kabisa katika akaunti yake. Mameneja wa matawi wanalazimika kurejesha maramoja tozo hii kwa wateja ikithibitika wametozwa. Tokea mwezi mei 2013 benki imepiga marufuku na kuondoa kabisa tozo hii katika akaunti zote za akiba. Q19 Why do we have penalty clauses in Murabaha agreements while some scholars ruled that it is non sharia compliant? Our Shari ah supervisory board resolved that the clause doesn t not invalidate the Murabaha contract because the clause aims to deter against moral hazards which is one of the source of credit risk. Under the clause, the customer commits himself and a sign of goodwill, that he will service his liability without failure. Furthermore, the penalty amount is chanelled for charitable use under the supervision of Shari ah board once the customer has failed to notify the bank on his failure to pay. It is important to note that, mana Bank doesnt benefit with a single coin collected as a penalty but rather takes the trouble to distribute it to those who deserve. This practice is also supported by the Shari aboard of OIFI based in Bahrain. Kwa nini tumekiingiza kifungu cha adhabu kwa mteja anapochelewa kulipa marejesho ilhali baadhi ya wanazuoni wameharamisha kitendo hiki? Bodi yetu ya usimamizi wa Sharia imeeleza kwamba kifungu hiki hakibatilishi mkataba wa Murabaha kwa kuwa lengo lake ni kuwavunja moyo wale wenye malengo ya kukopa bila kuwa tayari kulipa kikamilifu kitendo kinachosababisha hasara kwa benki. Ndani ya kifungu hiki, mteja anajifunga mwenyewe juu ya kutekeleza wajibu wake na pia kuitia imani benki kuwa ipo tayari kulipa kwa wakati. Zaidi ya hivyo, tozo hii inapelekwa moja kwa moja katika mfuko wa sadaka. Jambo la kuzingatiwa hapa ni kwamba benki haifadiki na chochote kutoka katika tozo hii, isipokuwa inazigawa fedha hizo kwa watu wanaostahiki chini ya usimamizi wa bodi yetu wa wataalamu wa Sharia. Jambo hili pia limeridhiwa na bodi ya Sharia ya taasisi ya OIFI, iliyopo Bahrain. Q20 Why do we go into insurance arrangements while it is not sharia compliant? The bank s customer and the public have interest in the bank since they have entrusted it with their funds to conduct business. The key bank business is to provide finance to deficit unit using various arrangements and hence requires a collateral. The collateral is exposed to many risks such as fire and other perils which may render it valueless to repay the amount of finance taken. To protect public Maslaha (interest) and the financial system of the country and due to absence of Islamic Insurance (Takaful), we have to use conventional insurance for that purpose until we have Takaful. This is permissible dharura (emergence) since in case of failure to have an insurance, the public shall suffer huge losses and may lead to collapse of the financial system. Kwa nini tunakata bima za riba wakati hazikubaliki kisharia? Wateja wa benki na umma kwa ujumla wana maslahi katika benki kwa kuwa wameipa amana yao ili iendeshe biashara. Biashara kubwa ya benki ni uwezeshaji kupitia mikataba tofautitofauti na hivyo basi huitaji dhamana. Dhamana kwa kawaida hukabiliwa na hatari nyingi kama vile moto na hatari nyinginezo ambazo zaweza kuishusha thamani yake dhidi ya deni lake. Kwa kulinda maslahi ya umma na mfumo wa kifedha wa nchi na kwa kuwa hatuna bima ya kiislam, tunalazimika kutumia bima za riba mpaka tutakapopata bima ya kiislam(takaful). Hii ni dharura inayokubalika kwa sababu kama tutashindwa kuwa na bima umma utapata hasara kubwa ambayo itapelekea kuanguka kwa mfumo wa fedha.

7 Products Q21 May I know the indicative return on fixed deposit? The bank has historical information on how much was paid previous quarters which it can share with you or provide you with indicative rate of return on deposit placed. However, we shall pay the actual profit based on the income from financing for the period. Je naweza kujua kisio la faida ninayoweza kuipata kutoka katika fedha ninayowekeza? Ndio. Benki ina taarifa juu ya kiasi gani kililipwa siku za nyuma ambayo inaweza kukupa makadirio ya kile unachoweza kupata au itakupa kiwango ashiria (indicative rate) cha faida kulingana na uwekezaji uliofanya. Hata hivyo, tutalipa faida halisi iliyopatikana kutoka katika uwekezaji ndani ya kipindi husika na si lazima kiwafikiane na kiwango ashiria. Q22 In murabaha contract, who is incurring the clearing charges of the cargo from port to customer s premises? It is one of the discussion points before financing through Murabaha. The bank is willing to accommodate the cost of clearing, customs and transportation. However, customers prefer to handle this charges themselves to reduce the cost of finance. Katika mkataba wa murabaha, ni nani anayelipia kugharamia tozo za kutoa mzigo bandarini? Ndio. Benki ina taarifa juu ya kiasi gani kililipwa siku za nyuma ambayo inaweza kukupa makadirio ya kile unachoweza kupata au itakupa kiwango ashiria (indicative rate) cha faida kulingana na uwekezaji uliofanya. Hata hivyo, tutalipa faida halisi iliyopatikana kutoka katika uwekezaji ndani ya kipindi husika na si lazima kiwafikiane na kiwango ashiria. Q23 In case of serious problem can customer holding hajj account allowed to withdraw? Yes! He may request the bank to allow him to withdraw his funds from the account. Endapo tatizo kubwa litamtokea mteja, je anaweza kutoa fedha kutoka katika akaunti yake ya hijja? Ndio, anaweza kuiomba benki kutoa fedha yake kutoka katika akaunti hii. Q24 What are differentiated services that n-nisaa account offers to women? Separate Woman teller as well as free entrance to annual women conference sponsored or organised by the bank. Ni huduma gani tofauti inazozitoa akaunti ya wanawake? Kuhudumiwa kipekee na watunza fedha wanawake. Pia kupata nafasi ya bure ya mualiko kushiriki kongamano la mwaka la wanawake linalodhaminiwa na benki. Q25 Why mana bank don t offer small loans to customer compared to other conventional banks? Separate Woman teller as well as free entrance to annual women conference sponsored or organised by the bank. Kwa nini benki ya mana haitoi mikopo midogomidogo kama zinavyofanya benki nyingine? Benki ya mana inahisi kwamba kwa mteja kuanza kufaidika ukilinganisha na gharama za lazima katika kupata mikopo, ni lazima aanze na kiasi kisichopungua milioni 25. Hata hivyo, tunatambua kwamba baadhi ya wateja wetu wana mahitaji ya chini ya kiasi hiki. Hivyo basi, benki inakiri kuwepo kwa upungufu huu na itajitahidi kutafuta njia nzuri za kuwawezesha wateja wetu mbalimbali kupata mkopo.

8 Products Q26 Who can apply for mana bank financing? Individuals / companies with registered Shari ah compliant business and meet our rule as well as accepts out terms of financing. Nani mwenye sifa za kuomba uwezeshaji katika benki ya mana? Watu binafsi/ makampuni yaliyosajiliwa katika biashara za halali na yanakidhi kanuni zetu na pia yanakubali mashariti yetu ya uwezeshaji. Q27 What documents do client need to apply for financing in mana bank. It depends on the form of the business enterprise. We recommend you speak our bank officer or reach brochure with a title UWEZESHJI KIFEDH KUTOK MN BNK Ni nyaraka zipi zinazohitajika kwa mteja ili aombe mkopo? Nyaraka zitakiwazo hutofautiana kulingana na aina ya biashara. Tunakushauri uwaulize wafanyakazi wa benki au soma vipeperushi vyetu. Q28 What is maximum tenure that mana bank Murabaha financing is available? Je muda wa marejesho huwa hadi miaka mingapi? Up to three years Mpaka miaka mitatu Q29 Does mana bank provides finance for properties? Hivi benki ya mana inatoa uwezeshaji wa nyumba? We finance construction of commercial and residential properties by providing construction materials finance within a repayment period of three years maximum. However, the Bank plan is to also offer this finance in joint venture for longer repayment terms. Ndio tunawawezesha wateja wetu katika kununua vifaa vya ujenzi kwa kuwataka walipe ndani ya miaka mitatu. Mbali na hivyo, benki ina mpango pia wa kutoa uwezaji huu kwa njia ya ushirika kwa marejesho ya kipindi kirefu. Q30 t what intervals do you pay out profit? Wakati gani mnagawa faida kwa wateja wenu? In case of saving depositor, profit is paid four times a year, end of March, June, September and December. For fixed depositor at the end of the agreed term. Wakati gani mnagawa faida kwa wateja wenu? Kwa wateja wa akaunti za akiba, faida inalipwa mara nne kwa mwaka, mwisho wa miezi ya machi, juni, septemba na disemba. Kwa wateja wa akaunti maalum, faida inalipwa mwishoni mwa muda tuliokubaliana. Q31 Does the bank buy out loans from other banks? The bank does buy out loans under Qardh contract or Tawarruq contract when the bank ascertain the need to do so. Je benki hii inaweza kulipa mkopo wa mteja wake mwenye deni benki nyingine? Benki hii inaweza kulipa mikopo hiyo kupitia mkataba wa Qardh au Tawarruq inapoona kuna haja ya kufanya hivyo.

9 Q32 Why bank credit facility processing time is very long compared to conventional banks? Kwa nini mchakato wa uwezeshaji wa benki hii unachukua muda mrefu kuliko benki za riba? Not really, our promise is to avail finance within 5 days and get our feedback on the viability of your application within 3 days. We urge customers to submit all required information timely to reduce processing time. unfortunately, sometimes customers don t furnish required information which results into delays Si kweli, ahadi yetu ni kutimiza maombi ya kuwezeshwa kibiashara ndani ya siku 5.Tunawaomba wateja wetu wawasilishe taarifa zote zinazohitajika kwa wakati ili kupunguza muda wa kuchanganua maombi yako. Kwa bahati mbaya, wakati mwingine wateja huwa hawakamilishi taarifa zao kwa wakati na kupelekea kuchelewa kukidhiwa haja yao kwa wakati. Q33 Is mana bank providing mortgage finance for customer? Je benki inatoa mikopo ya nyumba? Not yet though it is in the bank future plans. Bado hatujaanza, lakini mikopo ya nyumba ipo katika mipango ya benki Q34 How do you come up with profit mark up rates for credit facilities? For Murabaha Financing, mark up rates for financing products are determined based on the cost of funds in the market as well as risk envolved in the transactions. The higher the risk the higher the reward is fundamental pricing mechanism other factors remain constant. Tunawekaje viwango vyetu vya faida katika Murabaha au mikopo? Katika Murabaha(kununua na kuuza kwa faida), viwango vya faida tunayoweka katika muamala vinatemeana na gharama ya fedha katika soko na hatari zilizomo katika muamala. Iwapo hatari ni kubwa na faida nayo inapanda, hili ndo jambo la msingi katika kupanga faida yetu. Q35 How do you come up with rates of returns for depositors It depends on the profit generated from financing operations/activities of the bank during a particular period as well as the prevailing market conditions. Tunawekaje viwango vya faida kwa ajili ya wateja wetu? Faida inayogawiwa kwa watunza fedha mana Bank inategemeana na faida itakayopatikana kutokana na shughuli za biashara za benki katika kipindi fulani na kwa kuzingatia viwango vilivyopo katika soko. Q36 Why mana Bank demand collateral? Kwa nini benki ya mana inahitaji dhamana? Financing is a risk undertaking which requires robust safeguards and proper management in order to prevent shareholder s and depositor s money from potential loss due to failure of the customer to repay.to prevent this from happening, commercial banks required by regulations of the country to have adequate collateral as risk management tool for managing credit risk and moral hazard risk. Mikopo ina hatari kubwa inayohitaji ulinzi na usimamizi sahihi ili kuepuka hasara inayoweza kujitokeza kwa kupotea fedha za wamiliki na wateja wengine walioweka fedha kwetu iwapo aliyekopa atashindwa kulipa marejesho yake ipasavyo. Ili kuzuia jambo hili lisitokee, benki za biashara zinatakiwa na sheria za nchi kuwa na dhamana ya kutosha kama njia moja wapo itakayosaidi benki kurejesha fedha zake.

10 Tariffs Q37 Why withdraw charge is the same to all customers, even when they draw different amounts? There are variety of service pricing techniques. One is activity based pricing. We charge based on the activity which is withdrawal activity rather than based on amounts. Kwa nini gharama za kutoa pesa hazitazami kiwango kinachotolewa? Kuna namna tofauti za kutoza huduma za kifedha. Moja wapo ni kwa kuzingatia tendo lenyewe. Sisi tunatoza kwa kuzingatia tendo lenyewe nalo ni lile la kutoa pesa bila kutazama ni kiasi gani. HR Q38 Does the bank employs non Muslim or Muslims only? Je benki inaajiri wasio waislamu au inaajiri waislamu tu? mana Bank is an equal opportunities employer. We hire individuals with required knowledge and skills, demonstrate competence and required experience with positive attitude in Islamic banking operations depending on the job description of a particular position. Benki ya mana ni mwajiri anayetoa haki sawa katika ajira. Tunaajiri watu wenye sifa, maarifa, uwezo na uzoefu wa kutosha kulingana na hitajio la nafasi husika.

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