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Gertrude McGee
5 years ago
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1 Frequently Asked Questions % GST implementation as of 1 June 2018: Digi Postpaid 1. Will there be any changes in my monthly bill once the 0% GST takes effect on 1 June 2018? The displays of the bill before and after the month of June 2018 are as per below. 2. Would all existing Postpaid Products & Services that are subject to 6% GST becomes 0% GST?. Please refer to the summary table below. Description: Postpaid Before 1 June % GST 1 June 2018 onwards 0% GST Monthly Fee Usage (Voice/ SMS/ MMS/ Video/ GRPS/ Voic )

2 International Roaming IDD Device Price Rebate Billing Discount Mobile Internet/ Quota Top Up Overpayment N/A N/A Rate Plan Advance Payment Device Advance Payment EPP Advance Payment Penalty Charges Standard / Itemised Billing Freebies Adjustment (Other Credit & Charges) Processing Fee Deposit SIM Replacement Change Mobile Number 3. My monthly postpaid bill falls in June 2018 but my phone usage crosses over from May How will the 0% GST impact me? Will the 6% GST be pro-rated or do I get a full refund? For new and existing customers who signed up before 1 June 2018 with a crossover billing between May and June 2018, GST will be charged on the monthly fee as well as other credit and charges. The 6% GST amount charged according to the number of days of subscription from 1 June 2018 will be refunded in the next bill statement.

May - June 2018 Crossover month bill charges by Bill Cycle illustration Example: Your bill statement date is on 16 June 2018 for your Digi Postpaid 80.

3 May - June 2018 Crossover month bill charges by Bill Cycle illustration Example: Your bill statement date is on 16 June 2018 for your Digi Postpaid 80. You would be charged the full 6% GST on the monthly fee of RM80 first. In the next bill statement, you would receive a refund of RM2.32 [6% x (RM80/31*15 days)]. For Usage charges, 6% GST is only levied up till 31 May 2018; so there would not be any excess GST charged from 1 June onwards. May - June 18 Crossover month (Eg. Bill Statement on 16 June 2018) 4. Will there be any refund for Advance Payments paid before 1 June 2018? Customs Department.

4 Please refer to the scenarios below to understand how advance payment is treated. Scenario 1 Sign up on 16 May 2018: Eg. Plan Monthly RM100 per month Advance Payment = RM100 Advance Payment GST = RM6 Total payment = RM June Bill Statement Advance Payment -100 Mthly Fee GST 6 Advance Payment GST -6 Total payment 0 16 July Bill Statement (with adjustment) Mthly Fee GST 0 GST Adjustment 0.0 Total payment Scenario 2: Your advance payment of RM100 and RM6 would be used to offset June bill statement. In July bill statement, we will recharge for the excess GST deducted in June bill. Sign up on 21 May 2018: Eg. Plan Monthly RM100 per month Advance Payment = RM100 Advance Payment GST = RM6 Total payment = RM June Bill Statement Monthly Fee Advance Payment -100 Mthly Fee GST 5 Advance Payment GST -6 Total payment July Bill Statement (with adjustment) C/F Mthly Fee GST 0 GST Adjustment* 1.0 Total payment *GST Adjustment in July'18 = Recharged of Advance payment GST - Monthly Fee GST paid in June GST Adjustment = +6-5 = 1 5. Will there be any refund for Easy Payment Plan (EPP) Advance Payment paid before 1 June 2018? Customs Department. 6. Will there be a refund of the 6% GST for any phone bundle/ purchases before 1 June 2018, which is still pending activation or delivery? Example MNP phone bundle/dso delivery? Customs Department. Nevertheless, for customers who signed up during the 10% Off

5 Device Price Promotion (22-31 May 2018), the difference in device price will be refunded in next month s bill. 7. I have signed up for a phone bundle and received a tax invoice before 1 June On 30 June 2018, I had to cancel my phone contract but kept the phone on 30 June Will I receive a refund on the 6% GST paid for Advance Payment when I signed up for the package?, there would not be any GST refund on the Advance Payment. Since the contract was terminated before the contract period, a penalty fee would be charged. However, the contract penalty fee is not subject to GST.

TERMS AND CONDITIONS FOR DEVICE BUNDLE WITH CELCOM FIRST PLAN PROMOTION ( Promotion )

TERMS AND CONDITIONS FOR DEVICE BUNDLE WITH CELCOM FIRST PLAN PROMOTION ( Promotion ) This Promotion is held by Celcom Mobile Sdn Bhd (27910-A) ( Celcom ). By participating in the Promotion, the Customer