Introduction to the Health Options Online Payment System. October 2016
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1 Introduction to the Health Options Online Payment System October 2016
2 NON-DISCRIMINATION NOTICE Community Health Options does not view or treat people differently because of their race, color, national origin, sex, age or disability. If you need help with any of the information we provide you, please let us know. We offer services that may help you. These services include aids for people with disabilities, language assistance through interpreters and information written in other languages. These are free at no charge to you. If you need any of these services, please call us at the number on the back of your member ID card. If you feel at any time that we didn t offer these services or we discriminated based on race, color, national origin, sex, age or disability, please let us know. You have the right to file a grievance, also known as a complaint. If you need help filing a complaint, please contact Nancy Johnson, Assistant Vice President of Compliance and Regulatory Affairs at P.O. Box 1121, Lewiston, ME 04243; by telephone at TTY/TDD 711; by at Compliance@healthoptions.org; or by fax to You can also contact the U.S. Department of Health and Human Services at the Office for Civil Rights at Online: Mail: Phone: U.S. Department of Health and Human Services 200 Independence Avenue SW Room 509F, HHH Building Washington, DC or (TDD) Complaint forms are available at French ATTENTION: Si vous parlez français, des services d'aide linguistique vous sont proposes gratuitement. Appelez le (TTY/TDD: 711) Cushite XIYYEEFFANNAA: Afaan dubbattu Oroomiffa, tajaajila gargaarsa afaanii, kanfaltiidhaan ala, ni argama. Bilbilaa (TTY/TDD: 711) Cambodian, Mon-Khmer របយ ត រ ប ស ន អ កន យ រខ រ, រស ជ ន យផ ក រ យម នគ តឈ ល គ ច នស ប ប ររ អ ក ច រ ទ រស ព (TTY/TDD: 711) German ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: (TTY/TDD: 711). Korean 주의 : 한국어를사용하시는경우, 언어지원서비스를무료로이용하실수있습니다 (TTY/TDD: 711) 번으로전화해주십시오. Spanish ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (TTY/TDD: 711) Vietnamese CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số (TTY/TDD: 711) Russian ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните (телетайп: 711) Thai ยน: ถ าค ณพ ดภาษาไทยค ณสามารถ ใช บร การช วยเหล อทางภาษาได ฟร โทร (TTY/TDD: 711). Polish UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer (TTY/TDD: 711). Chinese 注意 : 如果您使用繁體中文, 您可以免費獲得語言援助服務 請致電 (TTY/TDD: 711) Arabic إذا كنت تتحدث اذكر اللغة فإن :ملحوظة.خدمات المساعدة اللغویة تتوافر لك بالمجان رقم اتصل برقم والبكم الصم ھ : 711.TTY/TDD Tagalog PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa (TTY/TDD: 711). Nilotic-Dinka PIŊ KENE: Na ye jam në Thuɔŋjaŋ, ke kuɔny yenë kɔc waar thook atɔ kuka lëu yök abac ke cïn wënh cuatë piny. Yuɔpë (TTY/TDD: 711). Japanese 注意事項 : 日本語を話される場合 無料の言語支援をご利用いただけます (TTY/TDD: 711) まで お電話にてご連絡ください slide 2
3 Members can access the Health Options Online Payment System by logging into the Member Portal. To set up or access your secure Member Portal click on Member Login.
4 Login with your address and password
5 To enroll in AutoPay, make a payment or schedule a single payment click the Online Payment button on the dashboard. Please Note: The first time you enter the new payment portal, you will be asked to read and acknowledge our new Terms and Conditions. You will only have to do this once.
6 Account Summary Tab Account Summary On the Account Summary tab, you can enroll in Auto Pay or, if you have already enrolled in AutoPay, can schedule a single payment. You can also review scheduled and processed payments, edit your profile, or cancel online Bill Pay. To set up your AutoPay account click on the red button Enroll into AutoPay. slide 6
7 Account Summary Tab My Profile From the My Profile link, you are able to review and/or change your address. slide 7
8 Account Summary Tab Cancel Online Bill Pay The Cancel Online Bill Pay link allows you to dis-enroll in the online Bill Pay system. Any unprocessed payments, including Auto Pay, will be cancelled. slide 8
9 Payments Tab On the Payments tab, you can schedule a payment, view payment activity, manage funding sources, or manage Auto Pay. Schedule Payment The Schedule Payment tab will allows you to make a one-time payment of the current balance, the current statement balance, or a custom payment amount. You will be allowed to choose from any previously entered funding sources. Please Note: If you try to schedule a single payment or Auto Pay, but have not previously added a funding source, you will be redirected to the Manage Funding Sources screen. slide 9
10 Payments Tab View Payment Activity The View Payment Activity tab allows you to view scheduled, processed, and automated payments, as well as any refunded payments. slide 10
11 Payments Tab Manage Funding Sources The Manage Funding Sources tab allows the member to view, edit, or delete funding sources currently associated with the account, or add new funding sources (debit card or bank account). slide 11
12 Manage Auto Pay The Manage Auto Pay tab allows Members to enroll in Auto Pay or cancel an existing Auto Pay enrollment. Please Note: If you try to schedule a single payment or AutoPay, but have not previously added a funding source, you will be redirected to the Manage Funding Sources screen. slide 12
13 If you need additional assistance: Call Member Services slide 13
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