Page 1. CenturyTel of Postville, Inc. PRICE LIST TABLE OF CONTENTS. Table of Contents and Notes Prices Promotions...

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1 Page 1 02/01/11 PRICE LIST TABLE OF CONTENTS Sheet No. Table of Contents and Notes... 1 Prices Promotions NOTES: 1. This Price List applies only to telecommunications services subject to regulation by the Iowa Department of Commerce Utilities Board. 2. This Price List applies to telecommunications services included in detariffed bundled service offerings of CenturyTel, which service offerings are subject to the terms and conditions of CenturyTel s End User Agreement in addition to the terms and conditions of this Price List. 3. Any reference herein to this price list or this filed tariff or words of similar import shall mean this Price List. Any reference herein to Company shall mean d/b/a CenturyLink.

2 Page 2 (Cross Reference to Tariff Sheet Part IV, Sheet 35) All applicable rates below apply. 1. Central Office Access Line Monthly Rate a. Within the base rate area Business Service Access Line Rate $15.00 Key System Access Line Rate Residence Service Access Line Rate b. Outside the Base Rate Area Business Service Access Line Rate Key System Access Line Rate Residence Service Access Line Rate 11.00

3 Page 3 02/01/11 (Cross Reference to Tariff Sheet Part IV, Sheet 39) PUBLIC ACCESS LINE (PAL) SERVICE C. OPTIONAL FEATURES (continued) 1. Line side answer supervision provides positive answer supervision returned by the terminating equipment. This feature is only available from central offices which have been equipped to provide this feature and may be incompatible with other optional features. D. RATES AND CHARGES Non-Recurring Rate Monthly Rate 1. Public Access Line (PAL) Service # ## 2. Other PAL Service Rates Coin Supervision ### Answer Supervision Line Side $1.60 ANI Line Screening $10.00 # Non-recurring charges apply as defined in Part VI of this price list. ## The Public Access Line (PAL) monthly rate is the same as the Business Service Individual Line Rate defined in Part IV of this price list. ### Coin supervision rates apply as defined in National Exchange Carriers Association (NECA) Tariff FCC No. 5.

4 02/01/11 Page 4 (Cross Reference to Tariff Sheet Part IV, Sheet 40) TONE DIAL SERVICE A. GENERAL Tone Dial Service provides the ability to originate telephone calls through the use of telephone instruments equipped with pushbuttons in place of the standard Rotary Dial. The rates and charges contained herein are in addition to all other applicable rates and charges located in other parts of this price list. B. RATES The rate for tone dial service is included in the rates filed for Local Service, Part IV. C. CONDITIONS 1. This service will be furnished only where the necessary equipment and related facilities are available. 2. Tone Dial line rates and charges apply when customer-premise equipment is equipped with Tone Dial type services.

5 Page 5 (Cross Reference to Tariff Sheet Part IV, Sheet 42) PREPAID LOCAL TELEPHONE SERVICE (PLTS) (Continued) D. Subscribers to PLTS are required to have mandatory toll blocking and usage sensitive blocking placed on their telephone line. The Customer is responsible to pay for any inbound/outbound call(s) where additional charges are applicable. Customers are encouraged not to incur usage sensitive charges. E. The Company may disconnect PLTS service, with notice, for any of the following reasons: 1. Failure to make monthly payments to maintain the PLTS account. 2. If the customer accrues new billable charges for toll or other services on their telephone bill and then fails to pay the bill by the due date. 3. Any other reason as authorized in Iowa Administrative Rule Ch (5). F. The Company may disconnect PLTS service without notice for any of the following reasons: 1. Where a known dangerous or emergency condition exist. G. If the PLTS customer is disconnected due to failure to comply with any terms of PLTS, they will no longer be eligible for PLTS. The customer can return to basic local telephone service once they meet the requirements for service, including the payment of outstanding essential charges, if applicable, and payment of a deposit if their credit history with CenturyTel is such that a deposit would normally be required. H. RATES Residential Monthly Rate $39.95 CORE CONNECT Monthly Rate - Initial bundle, per location $ nd through 10th bundle (each), per location The following discounts will apply to the monthly rates specified above for each CORE CONNECT bundle under a Term Discount Plan. Initial bundle 2nd - 10th bundle (each) One-Year Term Plan, per bundle No discount $ 5.00 Two-Year Term Plan, per bundle No discount 7.50 Three-Year Term Plan, per bundle No discount 10.00

6 Page 6 (Cross Reference to Tariff Sheet Part IV, Sheet 43) PUBLIC INTEREST TELEPHONES A. GENERAL DESCRIPTION 1. Public interest telephone service is provided without charge at locations deemed appropriate by the telephone company and will comply with regulations provided in the Iowa Administrative Rules. 2. Public interest telephones are provided primarily for the use of the transient public for outgoing service; other use of the service is considered incidental. 3. All public interest telephones are equipped with a coin collecting device except that the telephone company may furnish, in selected locations, public telephones without a coin collecting device to permit origination of local or long distance messages to be invoiced on a third number billing, a credit card, or a collect basis. 4. Off Premise Service or Directory Listings are not provided with public interest telephone service. B. RATES AND CHARGES 1. Local Message Rate - $.25 for each local message.

7 02/01/11 Page 7 (Cross Reference to Tariff Sheet Part V, Sheet 44) RESALE AND SHARED SERVICES A. GENERAL 1. The Company will provide central office access lines to any landlord, owner, tenant association, or other affiliated group for the purpose of reselling or sharing local exchange services to occupants of a building or complex of buildings with a community of interest. 2. All persons (end-users) or occupants in a building or complex of buildings shall be permitted to subscribe to local exchange service from the Company. 3. The telephone rates charged to resale or shared use providers of service shall be on the same basis as business service. 4. The rates contained herein are in addition to all other applicable rates and charges located in other parts of this Company s tariff. B. CONDITIONS 1. Community of interest as used in Paragraph A.1. above normally indicates joint or common ownership but other factors may be considered. 2. The local resale or shared use supplier is required to subscribe to a sufficient number of access lines to assure the local network is not impaired and shall provide adequate facilities to its customers. 3. The Company is responsible for transmission quality up to the point of demarcation with the resale/shared use supplier. Transmission quality on the customer side of demarcation shall be the responsibility of the resale/shared use supplier. 4. The local resale/shared use supplier shall be responsible for providing local exchange telephone directories to its customers or users. The Company shall provide the resale/shared use supplier a directory in accordance with Part II of this price list.

8 02/01/11 Page 8 (Cross Reference to Tariff Sheet Part V, Sheet 45) DIRECTORY LISTINGS A. GENERAL The following rates are applicable to the alphabetic section of the telephone directory for business, residence or pay telephone service customers. The rates and charges contained herein are in addition to all other applicable rates and charges located in other parts of this price list. B. RATES Monthly Rate 1. Additional or alternative listings, per listing $ Non-Published Service $ Non-Listed Service $ Foreign or nonsubscriber service, per listing $3.50 (See Condition 4) C. CONDITIONS 1. A primary listing, which may include the name, address and telephone number of the individual, organization, firm or corporation for whom the service has been contracted, will be furnished at no charge. a. Listings will be limited to such information as is necessary for proper identification. b. The length of a listing may be limited by the use of abbreviations where the clarity of the listing and the identification of the customer will not be impaired. c. The Company may refuse to insert any listing which, in its judgment does not facilitate the use of the directory. 2. Additional listings may be furnished with business, residence or pay telephone service for persons who occupy the same premises at the rates shown above. An additional listing may include the same address and telephone number as the primary listing.

9 Page 9 (Cross Reference to Tariff Sheet Part V, Sheet 47) EMPLOYEES' TELEPHONE SERVICE A. GENERAL Employees' Telephone Service may be offered to all active and retired employees at their residence when such telephone service is provided by this Company. B. RATES 1. The charge for Employees' Telephone Service is 50% percent of the regular rate. C. CONDITIONS 1. Employees' Telephone Service at their residence is available to employees of the Company having at least 12 months continuous credited service with the Company.

10 02/01/11 Page 10 (Cross Reference to Tariff Sheet Part V, Sheet 48) FOREIGN EXCHANGE SERVICE A. GENERAL Foreign Exchange Service is interexchange service provided at a location in an exchange other than that in which the central office is located and from which the customer would normally be served. The rates and charges contained herein are in addition to all other applicable rates and charges located in other parts of this price list. B. DEFINITIONS C. RATES 1. Local Exchange - the exchange in which the customer premise equipment is located and in which service is provided. 2. Serving Exchange - the exchange in which the serving central office is located. 3. Contiguous Exchange - adjoining exchanges which share a common boundary. 4. Noncontiguous Exchanges - exchanges which do not share a common boundary. 1. Rates of the serving Company apply for local exchange service to the class and grade of service provided. a. Plus, applicable rural mileage charges in the local exchange if the customer is located outside of the base rate area. b. Plus, applicable special access rates contained in the "serving exchange" Carrier Access tariff. c. Plus, the foreign exchange service rate of NA per month per NA multiple of the day DD station initial period message toll rate between the local and serving exchanges. 2. Applicable special access rates contained in the "local exchange" Carrier Access Tariff

11 02/01/11 Page 11 (Cross Reference to Tariff Sheet Part V, Sheet 50) LINE EXTENSIONS A. GENERAL Line extensions may be provided as set forth in this price list from any class and grade of Central Office Access Line to customers or applicants beyond the existing facilities of the Company, within the same exchange. The charges contained herein are in addition to all other applicable rates and charges located in other parts of this price list. B. CHARGES Nonrecurring Charges 1. Extension of facilities a. Within the Base Rate/or Special Rate Areas of the Company None b. Outside of the Base Rate and/or Special Rate Areas of the Company within the exchange boundaries 1) Extension of facilities when costs are less than the average amount of Outside Plant investment of the Company. (See formula below.) 2) Extension of facilities when costs are greater than the average amount of Outside Plant investment of this Company. None Computed by Formula

12 Page 12 (Cross Reference to Tariff Sheet Part V, Sheet 51) LINE EXTENSIONS (Continued) B. CHARGES (Continued) 2. Formula for computing charges: a. Outside Plant, net value in last Company financial report. Elements to include: 1) Plant Under Construction 2) Pole Lines 3) Aerial Cable 4) Underground Cable 5) Buried Cable 6) Aerial Wire 7) Underground Conduit b. Number of Central Office Access Lines, at same date as a. c. Divided a. by b. equals d. d. Average Outside Plant, per Central Office Access Line e. Determine total cost of Outside Plant extension f. Subtract d. from e. (if possible) equals g. g. Remainder is the dollar amount of the line extension due from the customer.

13 Page 13 (Cross Reference to Tariff Sheet Part V, Sheet 55) MILEAGE RATES (Extensions) A. GENERAL Mileage rates apply for extending standard voice grade intra-exchange service between premises or outside the Base Rate Area. Any other intra-exchange improved grade of circuits may be provided as set forth in the General Rules and Regulations-Construction. The rates and charges contained herein are in addition to all other applicable rates and charges located in other parts of this price list. B. RATES Monthly Rate 1. Between Buildings on Different Premises, per ¼ mile or fraction thereof a. Per two wire circuit $ Outside the Base Rate Area (Rural) a. One-party service, Pay Telephone Service Line, Key System Line, or PBX Trunk Line, each NA C. CONDITIONS b. Two-party service, each NA c. Four-party service, each NA 1. Mileage measurement is the circuit distance between the terminals. 2. Outside the Base Rate Area, rural mileage will be based upon the distance between the location of the service and the nearest point on Base Rate Area boundary. 3. When facilities must be constructed to provide service to an applicant beyond the Base Rate Area, charges shall be determined as set forth under Line Extensions.

14 Page 14 (Cross Reference to Tariff Sheet Part V, Sheet 56) TOLL BLOCKING SERVICE A. GENERAL 1. Toll blocking service provides denial of outgoing 0+ and 1+ long distance calls for central office access lines or trunks. 2. This service is provided only where central office capabilities permit the offering. B. RATES Monthly Rate Nonrecurring Charge 1. Toll Blocking Service (out going calls only)n * # C. CONDITIONS 1. The customer shall not be permitted to place outgoing calls to an operator or any part of the 0+ or 1+ long distance network when this service is in effect. 2. Incoming calls are not restricted. 3. Toll blocking is available to Lifeline customers without charge. # Applicable Service Charges, Part VI, will apply.

15 Page 15 (Cross Reference to Tariff Sheet Part V, Sheet 57) SPECIAL BILLING ARRANGEMENTS A. GENERAL Special Billing Arrangements encompass charges or rates for services not normally provided. The rates and charges contained herein are in addition to all other applicable rates and charges located in other parts of this price list. B. RATES Monthly Rate Nonrecurring Charge 1. Special Billing Numbers, each $ N/A $ N/A C. CONDITIONS 1. Special Billing Numbers a. Special Billing Numbers may be provided in conjunction with all classes and grade of service. b. The minimum period for which this service may be offered is two (2) months.

16 Page 16 (Cross Reference to Tariff Sheet Part V, Sheet 58) SPECIAL REVERSE TOLL SERVICE (ZENITH) A. GENERAL This is an arrangement where a customer may offer his patrons in another exchange the privilege of calling him without charge or without requesting the reversal of toll charges. The rates and charges contained herein are in addition to all other applicable rates and charges located in other parts of this price list. B. RATES Monthly Rate 1. Special Reverse Toll Service charge, per exchange $3.00 C. CONDITIONS 1. The charges for each message will be billed to the called party at the regular operator sent-paid station rate. 2. This service may be furnished with business Central Office Access Line and PBX services. 3. This service includes the listing of a special number in both the published directory and directory assistance records of the exchange or exchanges from which calls are to be accepted. a. At the option of the customer, this number may be private listing to limit the service to certain selected individuals. 4. The customer assumes the toll charges for all toll calls placed by parties who call the special number from the customer selected exchanges.

17 Page 17 (Cross Reference to Tariff Sheet Part V, Sheet 59) TEMPORARY OR VACATION SUSPENSION (Vacation Number Reservation) A. GENERAL Vacation Number Reservation provides for temporary suspension of service at customer request for a period of not less than one (1) month and not to exceed nine (9) months in a twelve (12) month period. Vacation Number Reservation applies only to residential and business access line rates. It does not apply to Key, PBX, Centrex lines, or Trunks, calling features or bundled services. The customer s account must be current to be placed on Vacation Number Reservation. After service has been restored, there will be a minimum of one (1) month s charge for full service before the service can again be put on Vacation Number Reservation. B. Conditions C. Rates 1. Telephone service will be completely disconnected during the period of Vacation Number Reservation; there will be no dial tone. 2. If the customer has not requested that the service be restored after nine (9) months of Vacation Number Reservation, the service will revert back to the standard rate; however, full service (dial tone) will not be restored until the customer requests such by contacting the Telephone Company. The customer will be notified of the date of the discount expiration in advance. 3. There will be no charge to activate Vacation Number Reservation. Applicable nonrecurring charges will apply each time Vacation Number Reservation is restored to full service. The charge for Vacation Number Reservation is Fifty (50) percent of the regular flat rated monthly access line rate. In connection with Employee Telephone Service, the charge for service during the period of suspension is zero percent (0%) of the rate regularly charged for service.

18 Page 18 (Cross Reference to Tariff Sheet Part V, Sheet 60) TRANSFER SERVICE A. GENERAL This service provides for the automatic transfer of incoming calls from one line to another automatically through equipment installed in the central office. The rates and charges contained herein are in addition to all other applicable rates and charges located in other parts of this price list. B. RATES Monthly Rate Nonrecurring Charge 1. Transfer Services $NA $NA a. Automatic (central office operated) C. CONDITIONS 1. This service is available only with individual line services within the same central office serving area, where the central office is so equipped. 2. Transfer service is not available with pay telephone service.

19 02/01/11 Page 19 (Cross Reference to Tariff Sheet Part V, Sheet 61) ADJACENT EXCHANGE SERVICE A. GENERAL 1. Adjacent Exchange Service is offered to customers of this Company in any adjacent contiguous exchange in the State of Iowa. 2. The customer must subscribe to service in the primary exchange to be eligible for this service. 3. The rates and charges contained herein are in addition to all other applicable rates and charges located in other parts of this price list. 4. This adjacent exchange price list shall not affect the terms under which a customer receives adjacent exchange service, if that customer was receiving adjacent exchange service prior to April 26, B. DEFINITIONS 1. Primary Exchange - The exchange in which the customer is located. 2. Adjacent (secondary) Exchange - The adjacent contiguous exchange from which a second service can be extended into the primary exchange. 3. Construction Charges - The costs, including normal overhead expenses and costs for regrouping of lines, incurred by the company(s) in the provision of facilities required to extend the adjacent exchange service to the premises of the customer in the primary exchange. 4. Telephone Plant - The central office equipment, wire, poles when applicable, outside plant facilities necessary in the provision of this service. 5. Point of Connection - Exchange boundary line, or point at which plant facilities cross, between the primary and adjacent exchanges.

20 Page 20 (Cross Reference to Tariff Sheet Part V, Sheet 62) ADJACENT EXCHANGE SERVICE (Continued) C. CHARGES - (Nonrecurring) 1. The charges applicable to the customer in the provision of this service are: a. In the primary exchange 1) All construction charges for extending the telephone plant facilities of the primary company from the customer location to the point of connection at the adjacent exchange boundary. These charges will be paid to the primary exchange company. b. In the adjacent exchange 1) Construction charges applicable for extending the telephone plant facilities of the adjacent company from the point of connection at the primary exchange boundary to the available facilities in the adjacent exchange for the requested service. These charges will be paid to the adjacent exchange company. 2. All charges (estimated costs) will be paid in advance; and differences between actual and estimated costs will be refunded to the customers, or remitted to the company(s), as may be applicable. D. RATES - (Monthly Recurring) 1. The rates applicable to the customer are: a. All filed tariff rates of the adjacent exchange company for the service provided, plus b. Exchange mileage rates based on the cable route distance from the customer s location in the primary exchange to the point of connection with the adjacent exchange. Monthly Rate 1) First one mile or fraction thereof * 2) Each additional 1/4-mile or fraction thereof * * - Rates are available to customers at the Company s office, website or by mail.

21 02/01/11 Page 21 (Cross Reference to Tariff Sheet Part V, Sheet 64) DIRECTORY ASSISTANCE CHARGING A LOCAL DIRECTORY ASSISTANCE 1. GENERAL a. Directory Assistance service is defined as furnishing aid in obtaining telephone numbers. The Directory Assistance charges specified in this price list apply when a customer within an area code requests the telephone number(s) of customer(s) within the same area code. b. The rates and charges contained herein are in addition to all other applicable rates and charges located in other parts of this price list. 2. CHARGES a. Customer originated calls (maximum of two requests per call) each $ CONDITIONS a. A customer shall be charged for all calls to directory assistance except: - Calls placed from hotels and motels. - Calls placed from hospitals. - Calls placed from residence telephones where a member of the customer's household has been certified by a qualified authority as unable to use a directory or from the business telephone of a certified customer where other assistance is not available. A qualified authority is defined as including doctors of medicine, ophthalmologists, optometrists, registered nurses, therapists, professional staff of hospitals, institutions and public welfare agencies. Certification of physical disability sufficiently severe to prevent reading or using conventional reading materials may also be made by professions librarians or by any person whose competence in this area is acceptable to the Librarian of Congress of the United States. - Calls from certified exempt customers and charged to their Calling Card.

22 Page 22 (Cross Reference to Tariff Sheet Part V, Sheet 66) DIRECTORY ASSISTANCE CHARGING (Continued) B. NATIONAL DIRECTORY ASSISTANCE SERVICE 1. Description National Directory Assistance Service is provided to customers of the company for the purpose of requesting telephone numbers of individuals or businesses who are located outside the customer s local Directory Assistance service area. 2. Terms and Conditions a. There are no call allowances or exemptions for National Directory Assistance customers. b. If a customer dials Directory Assistance for the purpose of obtaining a National Directory Assistance listing, and also asks for a listing within their local Directory Assistance service area, the charge for National Directory Assistance applies. c. A maximum of two requested telephone numbers are allowed per call. d. Charges apply to each call placed to National Directory Assistance from a Public Access Line. e. In locations, including Public Access Lines, where the customer has the capability to dial National Directory Assistance but places a call to the National Directory Assistance service attendant via an operator, the operator assistance charge may apply, in addition to the National Directory Assistance Charge. 3. RATES CHARGE Each call dialed directly by customer $1.85

23 Page 23 (Cross Reference to Tariff Sheet Part V, Sheet 67) DIRECTORY ASSISTANCE CHARGING (Continued) C. DIRECTORY ASSISTANCE CALL COMPLETION 1. Description Where facilities permit, a customer calling for directory assistance may request the completion of local, intralata calls to the telephone number that was provided to that customer on the directory assistance call. 2. Terms and Conditions 3. RATES a. Directory Assistance Call Completion is available to residence, business, and Public Access Line customers. b. Directory Assistance Call Completion can be blocked at the originating customer s request. c. All Operator Service charges apply as appropriate. d. There are no call allowances; however, the charges and call allowances for Directory Assistance are not affected. The following rate is in addition to the Directory Assistance charge and any charge for intralata toll or any local message charge, if applicable. CHARGE Each call completed $0.35

24 07/01/10 Page 24 (Cross Reference to Tariff Sheet Part V, Sheet 68) CUSTOM CALLING SERVICES A. GENERAL Custom Calling Services are optional telephone service arrangements, which may be provided only from central offices, equipped to provide one or more custom calling features. The rates and charges contained herein are in addition to all other applicable rates and charges located in other parts of this price list. B. RATES Monthly Rate Rate Per CO Line Equipped Per Residence Business Activation 1. Individual Services a. Call Waiting $5.94 $7.14 b. Call Forwarding $4.74 $5.94 c. Three-Way Calling $4.74 $5.94 d. Speed Calling (8 code) $2.34 $3.54 e. Speed Calling (30 code) $3.54 $4.74 f. Selective Call Rejection *60 $2.34 $3.54 g. Call Trace * $1.50 h. Per Call Blocking 0 0 i. Per Line Blocking 0 0 j. Caller ID $10.80 $10.80 k. Caller ID Number Only $8.34 # $9.54 # l. Call Return *69 $4.74 $5.94 $0.95 ## m. Distinctive Ringing $4.74 $5.94 n. Busy Redial *66 $4.74 $5.94 $0.95 ## o. Selective Call Forward *63 $3.54 $4.74 p. Selective Call Accept *64 $3.54 $4.74 q. Line Hunt $1.00 $1.00 r. Privacy Protector $2.95 $3.95 s. Outbound Call Block Feature $5.00 $5.00 # Caller ID Number Only will be grandfathered effective April 1, ## Total monthly per-use charge will not exceed $10.00 per line.

25 Page 25 (Cross Reference to Tariff Sheet Part V, Sheet 69) CUSTOM CALLING SERVICES (Continued) 2. Packaged Services A. If more than one of "a", "b", "c", or "d" above is ordered, (excluding "e" Speed Call 30), the rate will be $1.00 for the first service plus $.50 for each additional service ordered in the package. B. If Speed Call 30 service "e" is ordered with one or more of services "a", "b", or "c" above, the rate will be $2.00 for Speed Call 30 plus $.50 for each additional service ordered in the package. C. DEFINITIONS 1. Call Waiting - By means of a tone signal a customer who is using his telephone is alerted when another caller is trying to reach that station. This permits putting the first call on hold so that a second call can be answered. 2. Call Forwarding - Permits a customer to transfer all incoming calls to another dialable telephone number. The customer pre-selects a second telephone number to which he wants all incoming calls to be automatically transferred. Calls may be transferred to a long distance message telecommunications point subject to the availability of the necessary facilities in the central office from which the calls are to be transferred. Call Forwarding shall not be used to extend calls on a planned and continuing basis to intentionally avoid the payment in whole or in part, of message toll charges that would regularly be applicable between the station originating the call and the station to which the call is transferred. Customers utilizing Call Forwarding service are responsible for the payment of charges for each toll call between the telephone to which the call was transferred. 3. Three-Way Calling - Enables a customer to add a third party to an existing call without operator assistance, thereby establishing a three-way conversation. The transmission may vary depending on the distance and routing necessary; therefore, transmission may not meet normal standards.

26 02/01/11 Page 26 (Cross Reference to Tariff Sheet Part V, Sheet 75) INFORMATION SERVICE ACCESS BLOCKING A. GENERAL 1. Information Service Access Blocking enables customers with individual line service to request the blocking of access to all 900 and 976 numbers. 2. The rates and charges contained herein are in addition to all other applicable rates and charges located in other parts of this price list. B. CHARGES 1. Applicable access rates contained in the "Local Exchange" Carrier Access Tariff. C. CONDITIONS 1. A customer shall not be charged for the first activation of information service access blocking. After this service has been established subsequent unblocking and/or re-blocking will be subject to all applicable tariffed charges. 2. This service is provided only where central office capabilities permit the offering.

27 02/01/11 Page 27 (Cross Reference to Tariff Sheet Part V, Sheet 76) EMERGENCY REPORTING TELEPHONE SERVICE ENHANCED UNIVERSAL EMERGENCY NUMBER SERVICE (E911) A. GENERAL 1. Enhanced Universal Emergency Number Service, also referred to as Enhanced 911 Service or E911, is a telephone exchange communication service whereby one or more Public Safety Answering Points (PSAP) designated by the customer may receive telephone calls dialed to the telephone number 911. E911 Service includes a line and equipment necessary for the answering, transferring and dispatching of public emergency telephone 911 calls originated by persons within the serving area. E911 Service provides for Selective Routing, Automatic Number Identification, and Automatic Location Identification features. 2. Enhanced 911 Service is offered subject to availability of facilities. 3. The E911 customer may be a municipality or other state or local governmental unit, or an authorized agent of one or more municipalities or other state or local governmental units to whom authority has been lawfully delegated. The customer must be legally authorized to subscribe to the service and have public safety responsibility by law to respond to telephone calls from the public for emergency police, fire or other emergency services within the telephone central office areas arranged for 911 calling. 4. The rates and charges contained herein are in addition to all other applicable rates and charges located in other parts of this price list. B. RATES * The rates and charges for E911 Service will be determined on an individual case basis. Individual features requested by the customer include, but are not limited to, central office modifications, data base preparation, trunking and maintenance.

28 Page 28 (Cross Reference to Tariff Sheet Part V, Sheet 81) A. GENERAL B. RATES CUSTOM NET SERVICE 1. CustomNet service enables a customer, by means of Telephone Company operator identification, to restrict outgoing toll calls to only calls which are charged to the called telephone, a third number or a Telephone Company credit card account. Monthly Rate Nonrecurring Charge 1. Per line equipped $1.00 $35.00 # C. CONDITIONS 1. All local calls and calls to Telephone Company numbers such as repair service, Directory Assistance Service, and public emergency service numbers such as 911 will be permitted from the establishment. 2. This service is available only where facilities permit. 3. Nonrecurring charges apply for installation, additions, and changes per line. # Plus applicable service charges, Part VI.

29 02/01/11 Page 29 (Cross Reference to Tariff Sheet Part V, Sheet 82) A. General CUSTOMIZED NUMBER SERVICE 1. Customers of the Telephone Company may request assignment of specific telephone numbers. If the telephone number or numbers requested by the customer is not currently in use, the Telephone Company may assign the number to the customer. 2. The rates and charges contained herein are in addition to all other applicable rates and charges located in other parts of the price list. B. Charges Nonrecurring Charge 1. Each Customized Telephone Number $ C. Conditions 1. The Telephone Company may reject any request for specific telephone numbers and may refuse requests for specific numbers for any reason, including, but not limited to, numbers that may, in the Telephone Company's opinion, be offensive to good taste, limited central office capacity, number availability, or relocation of a central office. 2. The ownership of all telephone numbers shall be retained by the Telephone Company. The assignment of the use of a telephone number by or from any customer to another, except as otherwise provided in this price list, is prohibited.

30 Page 30 (Cross Reference to Tariff Sheet Part V, Sheet 83) DIRECT INWARD DIAL SERVICE A. CONDITIONS 1. DID service allows customers to dial a specific telephone number assigned to a particular telephone station connected to the customer's PBX or communications system. 2. DID service does not provide trunk hunting. 3. Customer-provided equipment must be arranged by the customer to provide for the intercepting of assigned but unused station numbers. 4. Directory listings are not provided in conjunction with DID service. B. RATES Monthly Installation Prices Charge Direct Inward Dialing (DID) DID Access Line Termination $12.50 $25.00 (The DID Termination is in addition to the access line rate) Each Additional Group of 20 DID Numbers

31 Page 31 February 24, 2012 (Cross Reference to Tariff Sheet Part V, Sheet 86) 1. SIMPLE CHOICE/BUSINESS ASSIST ADVANTAGE (Cont'd) D. RATES Residence: Business: Simple Choice $ Business Assist Advantage --- $38.45 Nonrecurring: A nonrecurring charge will not apply for installation of the features for Simple/Business Assist Advantage. Installation, moves, and changes to the access line(s) will incur the appropriate nonrecurring charges.

32 Page 32 02/01/11 (Cross Reference to Tariff Sheet Part V, Sheet 87) BUSY VERIFICATION SERVICE A. GENERAL 1. Busy Verification service is furnished to customers upon request to provide Line Status or Busy Interrupt for a requested line or trunk. 2. This service is provided where facilities exist for Line Status or Busy Interrupt through a Telephone Company operator. 3. The provision of Line Status involves an operator determining the condition of a line or trunk that a customer requests to be checked. The status of this line is verified to the customer for a charge as listed below. 4. The provision of Busy Interrupt involves an operator interrupting a line or trunk that a customer requests to be checked. Information concerning the Busy Interrupt to this line or trunk is passed to the customer for a charge as listed below. 5. No request will be processed on a collect or reversal of charge basis. 6. The rates and charges contained herein are in addition to all other applicable rates and charges located in other parts of this price list. B. CHARGES 1. Per request Charge a. Line Status * b. Busy Interrupt * No charge will apply if the line situation indicates a trouble condition. No charge applies when the request is identified as an emergency request by the customer and originates from or to emergency agencies, such as police, fire, rescue, or ambulance.

33 Page 33 (Cross Reference to Tariff Sheet Part V, Sheet 88) 2. SELECT PAK/BUSINESS ASSIST SELECT A. CONDITIONS Select Pak/Business Assist Select consists of the following features only. Charges for other services offered by CenturyTel, such as an access lines, are in addition to this package rate. Customers who subscribe to Select Pak/Business Assist Select may choose any or all of the following services (where available): Caller ID Call Waiting Call Waiting ID Call Forwarding 3-Way Calling B. RATES Select Pak Per Line Business Assist Select Monthly Rate Residence $ Monthly Rate Business --- $14.95

34 Page 34 February 24, BUSINESS UNLIMITED SERVICE A. CONDITIONS Business customers with 1-10 lines will be eligible for discounted unlimited calling services. Subscription to the Business Unlimited bundle includes one line of Unlimited Local & Long Distance and choice of calling features. Additional lines of Unlimited Local and Long Distance calling, up to a maximum of ten (10) lines, may be added plus all other applicable monthly service charges. B. RATES Monthly Charge Monthly Charge for primary for each additional EXCHANGE Access Line Access Line $76.95 $ PURE BROADBAND BUNDLE A. DESCRIPTION Pure Broadband Bundle includes Residence or Business flat rate exchange access line service and features as specified, and requires subscription to the Company s High Speed Internet (1.5 Mbps or greater). B. FEATURES Outbound Call Block Feature Non-published Number Service Billed Number Screening (Optional) C. TERMS AND CONDITIONS Pure Broadband Bundle is available to residential and business customers in all exchanges within the Company where technically feasible, subject to availability of facilities. This bundle is only available with One-Party Local Exchange Service. Lines equipped with Pure Broadband Bundle will not have a directory listing and will not be included in the Company s directory assistance records. The bundle rate will include the Subscriber Line Charge, Telecommunications Relay Service (TRS) Charge, E911 Charge and Local Number Portability (LNP) Charge. Service Charges or nonrecurring charges do not apply. D. RATES Residence Business Per Bundle, per month $18.86 $22.86

35 Page RESIDENCE CUSTOMER REFERRAL PROGRAM A. Existing residence customers may be eligible for a one-time $50 bill credit when they submit a referral via the Company s Internet website that results in the establishment of a new customer account for service that includes residential local exchange service. To be eligible, referred customers must establish a new customer account for service that includes residential local exchange service, and provide the Company with the billing account number of the Company s existing referring customer who generated the on-line referral under this program. Once confirmed, this one-time $50 bill credit will be applied to the referring customer s account within sixty days. This bill credit is limited to one bill credit per customer referral and unused credits will roll over to future months. Each customer is limited to a maximum of $600 in referral credits per calendar year. B. New residence customers may be eligible for a $10 bill credit for six consecutive months. To be eligible, referred customers must establish a new customer account for service that includes residential local exchange service, and provide the Company with the billing account number of the Company s existing referring customer who generated the on-line referral under this program. Once confirmed, the $10 bill credits will be applied to the referred customer s account during each of the referred customer s first six bill cycles with the Company. If the referred customer discontinues the local exchange service prior to the end of the six month period, no additional credits will be applied although the referred customer will not be required to refund the Company for previously acquired bill credits.

36 02/01/11 Page SATISFACTION GUARANTEE PROGRAM A. General 1. A Satisfaction Guarantee Program is available to business customers who subscribe to any of the following qualifying services: Individual Business Line PBX Trunk Key Trunk Centrex 2. When business customers notify the Telephone Company within thirty (30) days after installation of a qualifying service(s) that they are not satisfied with their service(s) and subsequently request disconnection of that service(s), they are eligible to receive a full credit of all nonrecurring charges directly associated with the establishment of the qualifying service(s) and the monthly charges billed for the service(s) through the date of disconnection. 3. To receive credit, the customer must submit a cancellation notice to the Telephone Company via a web based on-line form within thirty days of the service installation date and at least 5 days before the Telephone Company receives a disconnection request from the customer or the customer s new service provider. 4. When the last day of the thirty-day period falls on a weekend or legal holiday, the customer must submit the web-based cancellation notice no later than the first business day following the weekend or legal holiday, to be eligible for credit. 5. Customers who request disconnection under this program will not be assessed an early termination fee or payment of any minimum service period amounts that would otherwise apply for early disconnection of the service(s). 6. Reimbursements will be issued in the form of a bill credit or check. The customer is responsible for payment of all invoices issued prior to the date of disconnection and for payment of the final invoice rendered by the Telephone Company. B. Limitations 1. This program is not available to customers who cancel service(s) and replace the service(s) with another service provided by the Telephone Company. This program also is not available to customers for whom installation of the Telephone Company s tariffed services required special construction or special configurations. 2. If the customer who cancels the service(s) provided by the Telephone Company obtains service from a local service provider, the Telephone Company will not reimburse the customer for any installation charges passed on by that provider to establish service. 3. Each customer will be entitled to the credit one time per service. 4. The Satisfaction Guarantee Program only applies to services provided under the regulations and rates specified in this price list and does not apply to services offered under a separately negotiated contract. 5. The Telephone Company is not liable for any outage, damages or inconvenience encountered by the customer when switching to an alternative local service provider.

37 Page 36.1 Competitive Response - $5/$10 Credit Offer Existing business customers may be eligible for consecutive bill credits when they contact the Company to inform them that they have received a better priced offer for the same or comparable service(s) from a competitor, or when they contact the Company to disconnect service(s) and agree to retain their service(s) with the Company. To be eligible, the customer must be subscribed to any business local exchange service and must agree to retain the service(s) for one year after receiving the bill credit. Eligible customers who are subscribed to any local exchange service will receive a $5.00 per line bill credit for six months when they agree to retain their service(s) for a minimum of twelve additional months, or will receive a $5.00 per line bill credit for twelve months when they agree to retain their service(s) for a minimum of twenty-four additional months. Customers may receive the credits for a maximum of ten lines. Eligible customers who are subscribed to any bundled service will receive a $10.00 bill credit per bundle for six months when they agree to retain their bundled service(s) for a minimum of twelve additional months, or will receive a $10.00 bill credit per bundle for twelve months when they agree to retain their service(s) for a minimum of twenty-four additional months. Customers may receive the credits for a maximum of ten bundles. The credits will begin appearing on customer bills the first month bill following the customer s acceptance of this program. The benefits awarded under this program may not be combined with the benefits of other currently available programs or promotions. If the customer discontinues service(s) prior to the twelve or twenty-four month commitment period, the credits issued under this promotion will be rescinded and charges for the credit amounts will be reflected on the customer's final bill. Customers are also liable for 50% of the remaining monthly recurring charges for the service(s) disconnected.

38 Page 37 (Cross Reference to Tariff Sheet Part V, Sheet 89) A. GENERAL 1. Service charges apply to connect, move or change telephone service and facilities according to the components of work required. B. CHARGES 1. Service Ordering Charge Charge Per customer request for work ordered and requested to be completed at the same time. a. Residence Service 1) For connecting new or additional Central Office Access Lines $5.00 2) For moving or changing existing service and facilities, record work or adding new or additional service and facilities, other than Central Office Access Lines 2.00 b. Business Service 1) For connecting new or additional Central Office Access Lines (Key System, PBX Trunk, Pay Telephone, Resale or Shared Service Lines) ) For moving or changing existing service and facilities, or adding new or additional service and facilities, other than Central Office Access Lines (see b.1 above) Central Office Access Line Charge Per Central Office Access Line or telephone number worked on, including, but not limited to the following: a. Residence Service 1) Central Office Access Lines, each ) Off-premises mileage and tie lines involving Central Office work, each ) PBX Trunk, Key System or Pay Telephone Line 7.50

39 Page 38 (Cross Reference to Tariff Sheet Part V, Sheet 90) B. CHARGES (Continued) Charge 2. Central Office Access Line Charge (Continued) Charge b. Business Service 3. Travel Charge 1) Central Office Access Lines, (See b.1 above) each $5.00 2) Off-premises mileage and tie lines involving central office work, each ) PBX Trunk, Key System Line & Pay Telephone Service 7.50 One charge applies for all work ordered and requested to be completed at the same time on the same visit, each Returned Check Charge An administrative charge is applicable for each occasion that a check, bank draft, or electronic funds transfer item is returned unpaid to the Telephone Company, per occurrence 15.00

40 Page 39 (Cross Reference to Tariff Sheet Part V, Sheet 92) SERVICE CHECK CHARGES * A. GENERAL 1. A service check will be performed when a customer requests the telephone company to perform a check of its facilities up to the demarcation point. B. CONDITIONS 1. No charge will be assessed the customer regardless of whether the telephone company determines any difficulty exists on its side of the demarcation point. 2. When a customer requests that the telephone company locate or repair any difficulty on the customer's side of the demarcation point, a deregulated charge may apply for checking the facilities on both the customer's and the telephone company's side of the demarcation point.

41 Page 40 (Cross Reference to Tariff Sheet Part V, Sheet 93) LOW INCOME CONNECTION ASSISTANCE PROGRAM A. LINK UP IOWA 1. The Low-Income Telephone Connection Assistance Program (Link Up) is a plan which assists qualified low-income applicants with reduced service connection charges. The assistance applies for a single telephone line at the applicant's principal place of residence. A reduction of fifty percent of all service connection charges, or $30.00, whichever is less, will be provided to qualified applicants. 2. The consumer shall receive the benefit of the Link-up program for a second or subsequent time only for a principal place of residence with an address different from the residence address at which Link-up assistance was provided previously. 3. Eligibility Requirements To be eligible for assistance, an applicant must participate in one of the following: a. Medicaid (e.g. Title XIX/Medical, state supplemental assistance) b. Food Stamps c. Supplemental Security Income (SSI) d. Federal public housing assistance e. Low-Income Home Energy Assistance Program(LHEAP) f. Persons with income at or below 135% of the Federal Poverty Guidelines g. Temporary Assistance for Needy Family (TANF) h. National School Lunch Program s Free Lunch Program 4. Application for Assistance An applicant shall request telephone connection assistance through completion of a form provided by the Company. 5. Charges and Deferred Payments a. All tariffed service connection charges for installing basic residential telephone service, except security deposits, shall be reduced by 50% or $30.00, whichever is less. b. An applicant may defer payment of the service connection charges or security deposit. Payments may be deferred up to 12 months with a payment schedule of equal payments of up to $ assessed for commencing service. Interest will not be charged on deferred payments.

42 Page 41 (Cross Reference to Tariff Sheet Part V, Sheet 94) B. LIFELINE ASSISTANCE 1. The Lifeline Assistance Program is a plan which assists qualified low-income applicants with reductions in their monthly local exchange service rate. The assistance applies for a single telephone line at the applicant's principal place of residence. Qualified applicants shall have their monthly local exchange service rate reduced by the federal support of $1.75, in addition to the baseline federal support used either to waive the Lifeline customer s federal end-user common line charges, or to reduce the Lifeline customer s residential rate. 2. Eligibility Requirements To be eligible for assistance, an applicant must participate in one of the following: a. Medicaid (e.g. Title XIX/Medical, state supplemental assistance) b. Food Stamps c. Supplemental Security Income (SSI) d. Federal public housing assistance e. Low-Income Home Energy Assistance Program (LHEAP) f. Persons with income at or below 135% of the Federal Poverty Guidelines g. Temporary Assistance for Needy Family (TANF) h. National School Lunch Program s Free Lunch Program The Lifeline customer is responsible for notifying the Company if the customer ceases to participate in any of the public assistance programs listed above. 3. Application for Assistance An applicant shall request telephone assistance through completion of a form provided by the Company. 4. Rates a. The Lifeline customer will receive a monthly credit toward their local exchange service rate. The total monthly credit consists of the $1.75 federal support and the baseline federal support to waive the Lifeline customer s federal end-user common line charges or to reduce the Lifeline customer s residential rate. b. Toll blocking shall be included with this service offering without charge. No service deposit would be required if applicant voluntarily elects toll blocking with the initiation of Lifeline Service.