DoD Travel Card Program Initiatives Alec Cloyd, Defense Travel Management Office

Transcription

1 Treasury and Trade Solutions Citi Commercial Cards DoD Travel Card Program Initiatives Alec Cloyd, Defense Travel Management Office August 2017

2 DoD Travel Card Program Initiatives House Rules To ensure the best possible learning experience for participants, please adhere to the following house rules: Turn electronic devices to vibrate No video-taping or audio recording permitted Hold questions until the end of the session Ensure you enter/exit each course through the appropriate doors to ensure that your badge is scanned at the tower to receive CLP credits where applicable Take advantage of opportunities to provide feedback Please select the Citi Q&A icon on any Citi PC at the conference Answers to be ed after the conference within 60 days 2

3 Agenda DTMO Role Key Performance Metrics FY17 Initiatives Going Digital Initiative Card Usage Metrics/Declined Transaction Analysis DoD IG Audit Reports Status 2017 Accomplishments (through 2Q) Questions/Closing 3

4 DTMO Role Serves as DoD s Travel Card Program Manager Manages DoD s SmartPay 2 tailored task order; ensures vendor compliance Develops DoD travel card regulations, policies, procedures Provides guidance and overall management of the program Coordinates with GSA, the card vendor, and DoD Components/Agencies Quarterly (and ad-hoc) meetings with CPMs Daily liaison role between DTMO and CPMs Facilitates travel card training for DoD DTMO TraX-based training Citi CLASS-based training Assists DoD Independent Agencies with DTS Centrally Billed Account Reconciliation Module implementation 4

5 Key Performance Metrics CBA/IBA Delinquency Summary May

6 May 2017 Key Performance Metrics CBA/IBA Aging, Split-Disbursement 6

7 May 2017 Key Performance Metrics CBA Delinquency Trend 7

8 May 2017 Key Performance Metrics IBA Delinquency Trend 8

9 FY17 Key Initiatives Optimizing Program Benefits 9

10 Going Digital Initiative 10

11 DoD s Current Digital Performance Metrics CitiManager Cardholder Usage 826,989 cardholders have logged in within the last 90 days as of 05/31/17 Up 15% from May 2016 Alerts Adoption for CitiManager Users 56% DoD accounts have a cell phone number on file 97% DoD accounts have an address on file 382,900 subscribers to SMS text alerts as of 5/31/17, up 140% from May 2016 (159,320) Online Applications (Jan-May 2017) Online Paper Total %Paper- Free Total 109,540 17, ,872 86% Army 46,445 9,849 55,934 83% Navy 21,800 2,485 24,285 90% Marines 16,325 2, % Air Force 22,302 2,350 24,652 90% IA 2, ,908 92% Paperless Statement Adoption FY 2017 Corporate Government DOD % Paperless % Paperless % Paperless October 89% 51% 32% January 89% 60% 35% May 92% 57% 35% With ~1.7 Million Cardholders, DoD is the largest travel card program in the world. DoD s shift towards digital tools and data is leading the Federal Government. 11

12 Card Usage Measures (based on FY16 DTS Vouchers) CARDHOLDER NUM_VCH TOTAL_EXPENSES Percent Y 3,290,908 $5,264,451, % N 519,667 $485,529, % TOTALS 3,810,575 $5,749,980, CARDHOLDER NUM_VCH TOT_EXPENSES DTS_LODGING_VCH DTS_RENTAL_VCH HAS_A_CARD_NOW TC_LODGE TC_CAR TC_AMT DTS_LODGE_TC_LODGE DTS_LODGE_TC_% DTS_CAR_TC_CAR Y 3,290,898 $5,264,426, ,480, ,229 3,267,345 2,265, ,193 2,338,711 2,212, % 843,834 N 519,656 $485,512, ,337 31, ,496 47,945 7,289 60,553 44, % 6,315 TOTALS 3,810,554 $5,749,938, ,665, ,111 3,553,841 2,313, ,482 2,399,264 2,257, ,149 So of the 2.4M vouchers for those with cardholder = Yes, 89.18% used their card to pay for lodging. Of the 184K vouchers for those with cardholder profile = No, 24.38% actually used a card (so their DTS profi Of those that had a voucher with lodging costs, regardless of their profile cardholder status (2.6M), 2.2M used their card % Of those that had a voucher with rental car costs, regardless of their profile cardholder status (945K), 850K used their card % DTS cardholder profile indicates they are not a cardholder but the traveler actually used a GTCC to pay for expenses. Good news overall ~86% of traveler s have a GTCC (based on DTS profile) ~85% of cardholders used their card to pay for lodging expenses ~90% of cardholders used their card to pay for rental car expenses However Still leaves over 500K vouchers/~$500m spend that could have been charged to the card (increasing rebate dollars, making more data available) Still an issue/challenge with updating DTS profile information to match travel card information Card usage even when DTS profile indicates a non-cardholder Use of the card within the meals MCC group remains very low; less than 25% 12

13 Declined Transaction Analysis (Army, May 2017) 13

14 Declined Transaction Analysis (Army, May 2017) (continued) 14

15 Declined Transaction Analysis (Army, May 2017) (continued) 15

16 Declined Transaction Analysis (Army, May 2017) (continued) 16

17 DoDIG Audit Reports/Audit Status Report DoDIG (August 30, 2016) DoD Officials Did Not Take Action When Notified of Potential Travel Card Misuse at Casino and Adult Entertainment Establishments One recommendation remains open: Determine feasibility of automated process to cancel accounts for separated cardholders CPMs asked to review latest (May 2017) DMDC Travel Card Separations Report If review indicates many separated cardholders are slipping through the cracks of organization out-processing procedures, may consider using the report as basis to automate account cancellation Project No. D2017-D000CL (Report Pending) Audit of DoD Reporting of Purchase Card and Travel Card Misuse Scope was/is OMB Reporting for FY15 and FY16 Discussion draft targeted for July 2017; final report targeted for September 2017 Recent OMB change (OMB Memorandum M-17-26) eliminated the quarterly reporting requirement to OMB Agencies still required to maintain information for own use 17

18 2017 Accomplishments (through 2Q) 18

19 Questions 19

20 Thank You and see you next year! 20