Documents Supported by Convoke Issuer Documents

Transcription

1 Documents Supported by Convoke Issuer Documents 1) Access Check 19) Disbursement 2) Account Review Form 20) Disclosure Statement 3) Affidavit 21) Funding Packet 4) Affidavit Issuer 22) Goodbye Letter 5) Affidavit Partner 23) Last Payment Copy 6) Affidavit Non FICO 24) Last 6 Payment Copies 7) Affidavit Terms Letter 25) Loan Agreement 8) Application 26) Loan History 9) Application/Note 27) Monthly Statement 10) Balance Transfer Check 28) New York Affidavit 11) Cash Advance Check 29) New York Certificate of Compliance 12) Chain of Title 30) Original Terms and Conditions 13) Change in Terms 31) Payment Copy All 14) Collateral Lien 32) Terms and Conditions 15) Collateral Value 33) Title 16) Copy of Driver s License 34) Transaction History 17) Copy of SSN Card 35) Truth in Lending 18) Counsel Substitution 36) Witness 1

2 Documents Supported by Convoke (cont.) Agency Channel Documents 1) Affidavit 17) Executor of Estate 2) Attorney Representation Notice 18) Filed Claim Package 3) Account Research 19) Firm Correspondence 4) Cease & Desist Notice 20) Fraud Claim 5) Claim Package 21) Locate Letter 6) Claim Withdrawal 22) Notice of Bankruptcy 7) Complaint 23) Notice to Creditors 8) Complaints Response 24) Other 9) Credit Bureau Dispute 25) Post Suit Miscellaneous 10) Debt Validation 26) Power of Attorney 11) Debtor Correspondence 27) Probate Locator 12) Demand Letter 28) Proof of Insolvency 13) Dispute Investigation 29) Rejected Claim 14) DSA Consent 30) Settlement Confirmation Letter 15) Estate Insolvency Notice 31) Settlement Letters 16) Estate Inventories 32) Written Promise to Pay 2

3 Documents Supported by Convoke (cont.) Legal Channel Documents 1) Abstract of Judgment 34) Debt Validation 67) Judgment Copy Trial 100) SCRA Judgment Affidavit 2) Account Research 35) Debtor Correspondence 68) Judgment Execution 101) SCRA Release 3) Additional Affidavit 36) Default Affidavit 69) Judgment Renewal 102) SCRA Suit Affidavit 4) Adverse Outcome 37) Default Paperwork 70) Judgment Set Aside 103) Segmentation Letter 5) Affidavit of Repossession 38) Delinquency Letter 71) MSJ Affidavit 104) Settlement Confirmation Letter 6) Affidavits 39) Demand Letter 72) MSJ Paperwork 105) Settlement Letters 7) Answer 40) Discovery 73) Notes 106) Settlement Release 8) Attorney Representation Notice 41) Dismissal 74) Notice of BKY 107) Stipulations Consent 9) Attorney Review Form 42) Dispute Investigation 75) Notice to Creditors 108) Substitution Of Attorney 10) Auction Purchaser Delivery Confirmation 43) DOD Active Service Verification 76) Other 109) Suit Affidavit 11) Auction Repair Final 44) DSA Consent 77) Paid in Full Letter 110) Suit Filed 12) Auction Sales Report 45) Estate Claim 78) Pay Stubs 111) Summons 13) Bank Statements 46) Estate Insolvency Order 79) Payment or Settlement Stipulation 112) Summons and Complaint 14) Bankruptcy Discharge 47) Estate Inventories 80) Post Suit Misc 113) Tax Return 15) Bankruptcy Dismissal 48) Execute Affidavit 81) Power of Attorney 114) Time Stamped Affidavit 16) Benefit Statement 49) Financial Report 82) Pre Conversion Active Litigation 115) Time Stamped Satisfaction of Judgment 17) BK Scrub Completed 50) Firm Correspondence 83) Pre Conversion Judgment Other 116) Time Stamped Suit 18) Bond 51) Foreclosure 84) Pre Conversion Judgment Resolution 117) Time Stamped Writ of Possession 19) Bond Cancelation 52) Fraud Additional Documents 85) Pre Suit Packet 118) Title Report 20) Business Record Affidavit 53) Fraud Claim 86) Private Arbitration 119) TRAKAmerica Recall 21) C&D Notice 54) Fraud Decline Letter 87) Proof of Death 120) Transportation Completion Report 22) Claim Package 55) Fraud Decline Notes 88) Proof of Insolvency 121) Vacated Judgment 23) Claim Withdrawal 56) Full Accounting 89) Proof of Service 122) Validation Documents 24) Closure Notification 57) Garnishment/Levy Order 90) Property Evaluation 123) Vehicle Photo Back 25) Complaint 58) Hardship Letter 91) Property Mortgage 124) Vehicle Photo Front 26) Complaints Response 59) Hearing 92) Property Tax Assessment 125) Vehicle Photo Left 27) Condition Report 60) Interrogatories 93) Quarterly Accounting 126) Vehicle Photo Right 28) Continuance 61) Judgment 94) Reaffirmation 127) Washington SB5627 Letter 29) Counter Claims 62) Judgment Copy Agreement 95) Rejection of Claim 128) Written Confirmation of Terms 30) Court Motions 63) Judgment Copy Contested 96) Release Of Lien 129) Written Promise to Pay 31) Credit Bureau Dispute 64) Judgment Copy Default 97) Repossession Documents 32) Customer Surrender Attestation 65) Judgment Copy Stipulation 98) Response to Washington SB5627 Letter 33) Debt Satisfaction Confirmation 66) Judgment Copy Summary 99) Satisfaction of Judgment 3

4 Vendor Level Documents Training Logs Insurance Training Materials Attorney Documents 1) ADA Training Log 1) Automobile 1) Complaint Training Assessment 1) Appearance Counsel 2) Complaints Training Log 2) Crime/Fidelity 2) Complaint Training Answer Key 2) Good Standing Certification 3) Customer Treatment Training Log 3) Cyber Liability 3) Complaint Training Log Template 3) Of Counsel 4) EFTA/RegE Training Log 4) Employers Liability 4) Complaint Training Module 5) Fair Lending Training Log 5) General Liability 5) Fair Lending Training Answer Key Certification 6) FDCPA Training Log 6) Professional Liability 6) Fair Lending Training Assessment 1) Certification Questionnaire 7) Privacy ADA TCPA SCRA Reg E Training Log 7) Umbrella 7) Fair Lending Training Log Template 2) Certification Response 8) Privacy Training Log 8) Workers Comp 8) Fair Lending Module 9) SCRA Training Log 9) FDCPA Training Answer Key Financial Records 10) TCPA Training Log Collection Practices 10) FDCPA Training Assessment 1) Annual Financial Statements 11) UDAAP Training Log 1) Ability To Pay Form 11) FDCPA Training Log Template 2) Quarterly Financial Statements 2) Balance Validation Procedure 12) FDCPA Training Module Company Structure 3) Call Scoring 13) Privacy ADA TCPA SCRA Reg E Training Log Work Standards 1) Board Oversight 4) Calibration Session 14) Privacy ADA TCPA SCRA Reg E Training Log 1) Operations Manual 2) CCO Resume 5) Collection Process 15) Privacy ADA TCPA SCRA Reg E Training Log 3) Compliance Organization Chart 6) Collection Stages Work Flow 16) Privacy ADA TCPA SCRA Reg E Training Log Audit Results 4) Process Improvement Organization 7) Performance Metrics 17) UDAAP Training Answer Key 1) External Audit Results 5) Quality Organization Chart 8) Settlement Process Workflow 18) UDAAP Training Assessment 9) Skip Tracing Work Flow 19) UDAAP Training Log Template 20) UDAAP Training Module 4

5 Vendor Level Documents (cont.) Policies and Procedures 1) ADA Policy 17) Credential Policy 33) Policy Review Policy 2) Attestation of No Autodialing 18) Customer PII Policy 34) Privacy Policy Review 3) Incentive Disincentive Policy 19) Customer PII Retention Policy 35) Record Retention Policy 4) Trust Agreement 20) Data Destruction Policy 36) RegE Policy 5) Background and Screening Policy 21) Dispute Policy 37) Regulatory Change Policy 6) Bankruptcy Policy 22) Fair Lending Policy 38) Regulatory Changes Procedure 7) Business Continuity Plan 23) FCRA Policy 39) SCRA Policy 8) Call Escalation Policy 24) FDCPA Policy 40) Scrub Policy 9) Call Recording Policy 25) GLBA Policy 41) Social Media Policy 10) Call Retention Policy 26) Hardship Policy 42) Subcontractor Documentation 11) Calling Time Policy 27) Information Security Plan 43) TCPA Policy 12) Cell Phone Consent Policy 28) Internal Audit Policy 44) Training Policy 13) Complaint Handling Policy 29) Non Disclosure Agreement 45) UDAAP Policy 14) Compliance Program 30) Online Privacy Statement 46) Wrong Number Policy 15) Compliance Reporting Policy 31) PII Masking Policy 16) Corrective Action Policy 32) PII Transmission Policy 5