Standard Corporate Customer Terms and Conditions Effective as of April 1, 2014

Transcription

1 Standard Corporate Customer Terms and Conditions Effective as of April 1, 2014 ING Commercial Banking ING Bank N.V., Sofia Branch

2 ING is one of the largest providers of financial products in Europe. ING offers Clients financial products in payment services, loans, mortgages and investments. In addition ING acts as an intermediary in insurances and pensions. These Standard Corporate Customer Terms and Conditions are effective as of 1 April The tariffs and conditions in this brochure are applicable to Products and the Payments Services offered by ING Bank N.V., Sofia Branch. Statutory information ING Bank N.V. - Sofia Branch, registered address at 49B Bulgaria Blvd, Sofia 1404, Bulgaria, registered in the Commercial Register with the Entries Agency, EIK , operationally regulated in Bulgaria by the Bulgarian National Bank, 1, Knyaz Alexander І Sq., Sofia 1000, Bulgaria. Standard Corporate Customer Terms and Conditions April

3 Overview On June 16, 1994 Bulgarian National Bank granted ING Bank N.V. a full license for banking activities in Bulgaria. ING Bank N.V. - Sofia Branch commenced operations in October Following Bulgaria s accession in the European Union on January 1st 2007, the Dutch National Bank started to perform prudential supervision over ING Bank N.V. Sofia Branch activities, while the Bulgarian National Bank continues to be responsible for company s day-to-day operations. Activities ING Bank N.V. Sofia Branch (ING Bank Sofia) as a wholesale banking player provides services in the areas of Corporate Banking, Trade and Commodity Finance, Investment financial instruments services under Art. 5, Para. 2 of the Law on the Markets in Financial Instruments Law /MFIL/, including additional services under Art. 5, Para.3 of the MFIL and Payments and Cash Management products Target Clients for ING Bank Sofia are: Multinational and international companies Large, export oriented Bulgarian companies Major importers/exporters to/from Bulgaria Transaction services offered by ING Bank Sofia are: Payment and Cash Management Services Bank Accounts Interactive channels Local and Foreign single credit transfers Domestic Direct Debit Commercial cards Reporting Cash Deposit and Cash Withdrawal Foreign Exchange Products Spot, Forward and Swaps (up to 1 year) in major currencies and BGN Money Market Products Call Deposits (one day notice), Fixed Term Deposits (major currencies, BGN) Trade Finance Export and Import finance Export L/C advising and confirmation Import L/C opening Guarantees Cards and cheques processing Corporate Financing Short-term facilities in the form of overdraft or revolving credit facility Import or export financing Limits for issuance of Bank Guarantees or Letter of Credits Project financing Co-financing with other international finance institutions Investment financing Standard Corporate Customer Terms and Conditions April

4 Definitions Words and expressions defined in the ING Conditions for Payment Services shall have the same meaning when used in these Standard Corporate Customer Terms and Conditions, unless defined otherwise herein. In addition the following terms shall have the following meaning: BIC means Bank Identifier Code, a unique alpha numeric identification code of a particular bank necessary for sending money across countries. CET means Central European Time, a standard time that is 1 hour ahead of Coordinated Universal Time (UTC) and used in most parts of the European Union. Credit transfer means Payment Transaction, not being a Direct Debit. Domestic credit transfer means a Payment Transaction, not being a SEPA credit transfer, in the local currency between two accounts held with Payment Services Providers (PSP s) in the same country. Incoming means a Payment Transaction that is being received by the ING Office where the Beneficiary s account is held. ING In-house credit transfer means a Payment Transaction between two accounts held at ING. ING Inhouse credit transfers can be Domestic, SEPA as well as International credit transfers. International credit transfer means a Payment Transaction between two accounts which are not held with PSP s in the same country or a Payment Transaction between two accounts held with PSP s in the same country which is not made in the local currency. Intracompany means a Payment Transaction between two or more accounts of entities within the same legal group of the Client and where at least one account is held with a Third bank. Outgoing means a Payment Transaction that is being sent by the ING Office where the (to be debited) Account of the Client initiating the Payment Transaction is held. Refusal means a request addressed to the PSP of the Debtor not to execute a specific SEPA Direct Debit collection. Rejection means a Payment Transaction that is not accepted by the ING Office for normal execution before interbank settlement. Remote Initiation Service means a service that enables Clients to remotely initiate Payment Transactions from an account held with another ING Office or another PSP. Return means a Payment Transaction that cannot be executed by the PSP of the Debtor or Beneficiary and is sent back for valid reasons such as, but not limited to, an incorrect Unique Identifier or closed account. Reversal means a reimbursement by the Beneficiary to the original Debtor of a Direct Debit collection. Revocation means a request to cancel a Payment Transaction prior to execution. RTGS means Real Time Gross Settlement, a settlement system in which processing and settlement take place in real-time on a gross basis. Settlement in real time means the settlement of a Payment Transaction is not subjected to any waiting period. Gross settlement means the transaction is settled on a one to one basis without clustering or netting with any other transaction. SEPA means Single Euro Payments Area (SEPA), the payments integration initiative of the European Union for simplification and harmonization of credit transfers. As of July 2013 SEPA consists of the 28 EU Member States plus the three members of the EEA (Iceland, Liechtenstein and Norway) plus Monaco and Switzerland. SEPA credit transfer means a Payment Transaction processed based on the SEPA Credit Transfer Rulebook between two accounts held with PSP s in the SEPA Countries. Standing order means a re-occurring Domestic, SEPA or International Payment Transaction scheduled at regular intervals with a fixed or variable amount. SWIFT MT 940 means End of Day electronic balance and transaction account statement in the international standardised SWIFT MT940 message format. SWIFT MT 942 means Intraday electronic transaction account statement in the international standardised SWIFT MT942 message format. TARGET2 means Trans-European Automated Realtime Gross settlement Express Transfer 2, an interbank payment system for the real-time processing of international and domestic interbank transfers as well as other large value payments in euro throughout the European Union. Third bank means any bank or PSP not being part of ING. VAT means Value Added Tax. Standard Corporate Customer Terms and Conditions April

5 Conditions Business Days Information regarding Business Days and the execution of Payment Services can be found on: A Business Day is each Business day, except the official holidays in Bulgaria as listed in the Labour Code, weekly non-working days (Saturday and Sunday) and/or other official holidays and non-working days as announced by the Council of Ministers. Information regarding TARGET closing days can be found on: Debit and Credit interest rates If, for any reason, any of the clients Accounts kept with ING shows a negative (debit) balance or, in the event of an overdraft arrangement between ING and the client, the debit balance of the relevant Account exceeds the permitted limit approved for the client, default interest shall be accrued on the amount of such debit balance or of such excess, as the case may be. Default interest is calculated as sum of the daily SOFIBOR or LIBOR or EURIBOR (respectively for BGN, USD or EUR) % per annum, but not less than 30 EUR per occurrence. Interest paid on credit balances on Current Accounts are at ING s discretion and are available upon request. Standard Corporate Customer Terms and Conditions The present Standard Corporate Customer Terms and Conditions are an integral part of the Bank s General Business Conditions and ING Conditions for Payment Services as in force from time to time. The present Standard Corporate Customer Terms and Conditions apply to normal transactions. An additional charge may be negotiated for special services. Collection of commissions and taxes All commissions and taxes are applied on cumulative basis. All recurring fees (i.e. not per transaction or one-off) will be collected by the Bank within one month after the occurrence of the obligation for their payment. Calculation of commissions and taxes The fixed values of commissions and taxes, expressed in one currency, if payable in other currencies, shall be calculated at the official exchange rate announced by the BNB for the date of the transaction. Party to pay commissions All commissions, postal and other out-of-pocket expenses are due by the party, which initiates the transaction, unless otherwise expressly stipulated. Exchange rates Exchange rates can be found at or via your local ING Office. Compensated value date In case the Client requests a Payment Order with same day value (SDVA codeword), ING will make sure that the debit value date will correspond with the date on which the PSP of the Beneficiary is credited. Compensated value date is chargeable according to these Tariffs and Conditions. Refusal Domestic Direct Debit The client may revoke the payment order for a Direct Debit at the latest by the end of the Business day preceding the day agreed with the beneficiary for debiting the funds Modification of credit transfer The client is able to modify a credit transfer, provided that such request has been received by the Bank in original latest one Business Day prior to the execution date. Modification is chargeable according to these Standard Corporate Customer Terms and Conditions. Revocation of credit transfer The client is able to revoke a credit transfer, provided that such revocation has been received by the Bank in original latest one Business Day prior to the execution date. Revocation is chargeable according to these Standard Corporate Customer Terms and Conditions, Direct debit blocks The client completes the Agreement for Direct Debit in three originals. All 3 copies should be brought to ING first. One remains for ING, the second copy is for the client and the third copy should be delivered to requesting bank. In case the client wants to terminate the Agreement for Direct Debit, or to make any amendment (such as to increase the maximum debited amount threshold or to change the debited account) this should be done by ING and the receiving bank must be informed afterwards about the changes.

6 If the client does not state the exact expiration date of the Agreement for Direct Debit, then the Agreement is considered to be valid until the end of the calendar year. When the Agreement expires, the client may renew it by completing a new one and proceeding as described in the beginning. Specific forms The applicable forms accepted by the Bank are available in the Bank premises / Client Service area and on the website of the Bank. Paper delivery The execution time of outgoing Payment Orders can be extended by ING by one Business Day if Payment Orders are initiated by the Account Holder in paper form. It is not possible to submit the following Payment Orders in paper form: Batch payments Standing Orders VAT All fees shown in this brochure are excluding VAT, unless explicitly indicated otherwise by the mentioning of (incl. VAT). When a specific product is VAT liable and therefore the Client needs to pay the VAT himself, (Plus VAT) is shown. Standard Corporate Customer Terms and Conditions April

7 Tariffs Accounts Current account (in local or foreign currency) Opening BGN per account Maintenance BGN per month Including End of Day reporting, for each account Closing BGN per account Interactive channels ING Online Registration fee BGN 0.00 Smart card kit BGN one off Plus VAT Initial installation fee BGN per visit Plus VAT Initial user subscription BGN per user Plus VAT Subscription BGN per month Plus VAT Additional I-Dentity card BGN per item Plus VAT Additional I-Dentity card reader BGN per item Plus VAT Re-issuance and renewal of I-Dentity card BGN per user Plus VAT SWIFTNet Initial purchase BGN Plus VAT Standard Corporate Customer Terms and Conditions April

8 Account, Transaction and Fee Reporting Electronic reporting Intraday (MT942) ING current account 0.00 per month To third bank BGN per month As per provided instruction. Plus VAT From third bank 0.00 per month End of Day (MT940) Via ING Online 0.00 Included in account maintenance Via SWIFT BGN per month, per Plus VAT account From third bank 0.00 per month Paper reporting Paper account statement sent via or kept in bank post box Paper account statement sent via or kept in bank post box Paper account statement sent by regular post BGN 0.00 On monthly basis BGN per account, per month BGN per account, per month On transaction basis. Daily, weekly, bi-weekly basis Plus postal fee. Plus VAT Standard Corporate Customer Terms and Conditions April

9 Types of Outgoing credit transfers To determine the type of outgoing credit transfers, please use the flow chart shown below.¹ SEPA Countries: Austria (EUR), Belgium (EUR), Bulgaria (BGN), Croatia (HRK), Cyprus (EUR), Czech Republic (CZK), Denmark (DKK), Estonia (EUR), Finland (EUR), France (EUR), Germany (EUR), Greece (EUR), Hungary (HUF), Ireland (EUR), Italy (EUR), Latvia (LVL), Lithuania (LTL), Luxembourg (EUR), Malta (EUR), The Netherlands (EUR), Poland (PLN), Portugal (EUR), Romania (RON), Slovakia (EUR), Slovenia (EUR), Spain (EUR), Sweden (SEK) and the United Kingdom (GBP), as well as the three EEA States Iceland (ISK), Liechtenstein (CHF) and Norway (NOK) plus Monaco (EUR) and Switzerland (CHF). ¹ Does not apply for Estonia until December and Dutch urgent payments. Standard Corporate Customer Terms and Conditions April

10 Single credit transfers Two days (the settlement date of the credit entry for the Correspondent bank is 2 days after the transaction day) International credit transfer 0.10 % per transaction Min / max Outside EEA One day (the settlement date of the credit entry for the Correspondent bank is 1 day after the transaction day) Domestic credit transfer BGN 0.80 per transaction Bisera International credit transfer 0.10 % per transaction Min / max Inside EEA 0.15 % per transaction Min / max Outside EEA International credit transfer in local currency BGN per transaction to Third banks Paper based Domestic credit transfer BGN 2.00 per transaction Bisera Same day (the settlement date of the credit entry for the Correspondent bank is on the same day as the transaction) Domestic credit transfer BGN 0.80 per transaction International credit transfer 0.25 % per transaction min / max Paper based Domestic credit transfer BGN 2.00 per transaction Bisera Guaranteed principal (OUR charges) per transaction Only applicable for credit transfers instructed as OUR. Additional fee. Real Time (RTGS) Domestic credit transfer BGN per transaction RINGS Paper based Domestic credit transfer BGN per transaction RINGS ING In-house credit transfer Domestic ING In-house BGN 0.00 per transaction Transfers between accounts with ING Sofia Paper based Domestic ING In-house BGN 1.20 per transaction Transfers between accounts with ING Sofia International credit transfer in local currency to other ING office BGN per transaction Incoming credit transfer Domestic credit transfer BGN 0.00 per transaction SEPA credit transfer 0.00 per transaction International credit transfers 0.00 per transaction ING In-house credit transfer 0.00 per transaction Note: The fee for paper based International credit transfers is calculated as the sum of the applicable fee mentioned above for the respective value date plus fixed surplus fee, depending on the amount, as follows: Up to currency units per transaction Additional fee From currency units per transaction Additional fee From currency units per transaction Additional fee From currency units per transaction Additional fee Above currency units per transaction Additional fee Standard Corporate Customer Terms and Conditions April

11 Domestic Direct Debit (non-sepa) Domestic Direct Debit collection (credit to the account) Processing of request submitted via BGN 0.80 per transaction Electronic Banking Processing of paper based request BGN 2.00 per transaction Transaction 0.00 per transaction ING In-house transaction 0.00 per transaction Domestic Direct Debit disbursement (debit to the account) Incoming transaction BGN 0.80 per transaction Payment based on received request for DD via Bisera BGN per transaction Payment based on received request for DD via RINGS List of the Main Foreign Correspondents Currency Bank SWIFT Code USD JPMorgan Chase Bank, N. A. New York CHASUS33 EUR ING Bank N.V., Amsterdam INGBNL2A CHF Credit Suisse, Zurich CRESCHZZ80A GBP HSBC Bank PLC, London MIDLGB22 CAD The Bank of Montreal, Montreal BOFMCAM2 JPY Mizuho Corporate Bank Ltd, Tokyo MHCBJPJT SEK Skandinaviska Enskilda Banken, Stockholm ESSESESS DKK ING Bank N.V., Amsterdam INGBNL2A NOK ING Bank N.V., Amsterdam INGBNL2A AUD ING Bank N.V., Amsterdam INGBNL2A CZK ING Bank N.V. Prague Branch INGBCZPP HUF ING Bank N.V. Hungary Branch INGBHUHB PLN ING Bank Slaski N.A. INGBPLPW RON ING Bank N.V. Bucharest Branch INGBROBU RUB ING Bank (EURASIA) ZAO INGBRUMM Standard Corporate Customer Terms and Conditions April

12 Other Services Standing Order set-up BGN 0.00 Only via Electronic Banking Standing Order credit transfer to third BGN - per transaction Fees according to the bank respective transaction Modification, Revocation, Rejection or Manual repair BGN 5.00 per occurrence Domestic credit transfer. Plus VAT BGN per occurrence International credit transfer.plus additional fee of actual price. Plus VAT Inquiry and investigations BGN 5.00 per occurrence Domestic credit transfers. Upon Client request. Plus VAT BGN per occurrence International credit transfers. Upon Client request. Plus VAT Inquiry and investigations by third bank BGN per occurrence Plus VAT Preparation of historical statements BGN per month, per Upon Client request. Plus VAT account Uncollected statements fee BGN per occurrence Applied by the end of the month if statements for the previous are not collected. Plus VAT Proof of payment - credit BGN per occurrence e.g. SWIFT MT910. Plus VAT Proof of payment - debit BGN per occurrence e.g. SWIFT MT900. Plus VAT Termination of relationship with Client BGN per occurrence Plus VAT Providing information about Clients in BGN per item e.g. Processing letters of compliance with Bulgarian legislation distrainment. Plus VAT Audit letter BGN per item Plus VAT Bank reference BGN per item Plus VAT Additional charge for express issuance of Bank reference or Audit letter BGN per item Within one Business Day. Upon Client request. Plus VAT International Cash Management ING Bank provides International Cash Management to its clients, the fees and commissions are subject to agreement. Standard Corporate Customer Terms and Conditions April

13 Commercial cards issuing Corporate card Card issuance BGN per card Express Card issuance BGN per card Within 3 Business Days Upon Client request Subscription BGN per year Purchases BGN 0.00 per transaction Cash advance via ATM BGN 6.00 per transaction Plus 1.50 % Cash advance via branch counter BGN 6.50 per transaction Plus 2.00 % Card blocking fee / Stop list fee BGN per occurrence Card replacement fee BGN per occurrence PIN re-issue BGN per occurrence Express PIN re-issue BGN per occurrence Within 3 Business Days Upon Client request Retrieval fee BGN 7.00 per occurrence Unsuccessful claim BGN per occurrence Standard limits Daily limit on ATM BGN Daily limit on POS BGN Monthly card limit ATM BGN Monthly card limit POS BGN Number of successful transactions per day 7 Note: Please note, that any credit transfers or deposits to the VISA Business Card account are booked the same day if received before the applicable cut-off times, but it will be available via the VISA Business Card on the next day after 11 am. Cash ING provides cash services- withdrawal, cash deposit and cash foreign exchange for the following currencies only: Bulgarian Leva, US Dollars, Euro and British Pounds Deposit notes and coins via branch counter Coins in local currency only 1.00 % per transaction Sorted notes in local currency 0.30 % per transaction Sorted notes in foreign currency 1.00 % per transaction Unsorted notes in foreign currency 1.00 % per transaction Withdrawal notes and coins via branch counter Coins in local currency only 0.30 % per transaction Notes in local currency 0.30 % per transaction Notes in foreign currency 1.00 % per transaction Deposit and Withdrawal notes and coins via CIT ING Bank provides Cash collection services to its clients, the fees and commissions are subject to agreement. Important Notes concerning Cash Transactions Cash Deposits 1. Please list all denominations on the deposit slip provided. 2. Please arrange all banknotes facing the same way Cash Withdrawals Amounts above those listed below or in other currencies are subject to one day notice before 14:00 h. Please call , or BGN (five thousands) 2. USD (five thousands) 3. EUR (five thousands) Standard Corporate Customer Terms and Conditions April

14 Cut-Off Times (COT) and Value Dating Outgoing single credit transfers Currency COT (CET + 1) Book date Debit value date Settlement date Two days International credit transfer 16:00 D D D+2 One day Domestic credit transfer 16:00 D D D+1 International credit transfer 16:00 D D D+1 Same day (for BGN, EUR, USD and GBP) Domestic credit transfer 14:00 D D D International credit transfer 16:00 D D D Real Time (RTGS) Domestic credit transfer 15:00 D D D ING In-house Domestic ING In-house credit transfer 16:00 D D D Incoming credit transfers Currency COT CET) Credited to ING Bank Credit value date Domestic credit transfer 16:00 D D SEPA credit transfer 16:00 D D International credit transfer 16:00 ING In-house credit transfer 16:00 D D Account and transaction reporting Frequency Time available (Local time =CET+1) Intraday ING current account On transaction basis 08:00 till 16:00 To third bank On transaction basis 07:30 to 15:00 From third bank On transaction basis 07:30 to 15:00 End of Day ING current account Once per day 08:30, D+1 To third bank Once per day 07:30, D+1 From third bank Once per day 06:30, according to third bank Standard Corporate Customer Terms and Conditions April

15 Cross Currency Payments Transfers which are ordered in a currency different from that of the account When any transfer exceeds BGN 20,000 equivalent preferential rate can be agreed with the Bank and confirmed in writing to the Bank. For amounts below BGN (or equivalent in other currency) the respective rate from the daily exchange rates bulletin will be applied. The bulletin is available at the Bank s premises, on upon client s request. Foreign Exchange and Money Market Products Foreign Exchange Charge Type of product Exchange rates Value date Money Market Products Charge for opening of deposit Type of product Deposit interest rates Maturities of deposits free of charge FX spotfx forward, FX swap only through ING Trade As published in the daily Exchange Rates bulletin, available in the Bank s premises and In case the amount of the transaction is bigger than BGN (or equivalent in other currency) a preferential rate may be negotiated with the Bank;; As requested by the client (may vary from same day till 1 year). For FX forward and swap deals, limits should be pre-agreed with the Bank. free of charge Fixed period deposits (referred to as term deposits ) and deposits with one day notice (referred to as call deposits ) As published regularly in the Interest Rates bulletin, available in the Bank s premises and according to the below Terms and Conditions As requested by the client (may vary from 1 day till 1 year) Fixed Period Deposits Terms and Conditions All interest rates are annual (per annum) and fixed for the term of the deposit. The method used for calculation of the accrued interest is simple interest formula. The interest basis for calculation of accrued interest is actual number of days / 360. The payment of accrued interest of a term deposit is done on the maturity date of the deposit. Term deposits are not revolving i.e. cannot be renewed (rolled-over) automatically by the Bank. It is the obligation of every client to monitor its deposits maturities, and as an option at the maturity of a deposit a Client can negotiate new term deposit with the Bank at the going interest rates. Minimum amount for a term deposit is currency units. Exceptions from this requirement can be made for clients, who have other deposits above the minimum required amount or average daily balances on current accounts from the previous month above the minimum required amount. Early termination of a term deposit (before maturity date) at a Client request is possible. In that case, the Client sends to the Bank a written notification one day prior to the desired date of termination. In this case, ½ of the agreed interest is paid out to the client, calculated for the actual number of days from start date till the date of early termination of the deposit. The interest rates published by the Bank in its Interest Rates Bulletin may change within a single business day in case of excessive volatility on the interbank money market. By the decision of the Bank and in accordance with conditions on the interbank market, it is possible for any Client to negotiate a better interest rate for a deposit, within the range of up to 100 basis points (1%) from the officially published rates in this bulletin. Standard Corporate Customer Terms and Conditions April

16 Deposits with one day notice Terms and Conditions All interest rates are annual (per annum). The method used for calculation of the accrued interest is simple interest formula. The interest basis for calculation of accrued interest is actual number of days / 360. Call deposits are deposits, the conditions on which can be changed at any time upon Client s request, made with a written notification to the Bank one day in advance and agreed by the Bank; or by the Bank with one day written notification addressed to the Client. This includes: changes in initially agreed interest rate (within +-3% from the initially agreed rate); changes in the amount (principal) deposited (increase or decrease); paying out to the Client of the accrued interest at Client s will; as well as termination of the respective deposit by the Client or by the Bank. The Bank reserves its right, to change conditions on any existing call deposit, in case of changes in market conditions. This is done with one-day-in-advance written notification, sent out to the Client. The payment of the accrued interest is done on the termination date of the call deposit. Exceptions can be made in the following cases: the Bank performs payment of the accrued interest, at Client s request, confirmed with one-day-in-advance written notification sent out by the Client to the Bank, and on the first business day of every calendar year, the Bank automatically pays out accrued interest on every client s call deposit, existing at that moment, Minimum amount for a call deposit is currency units. Exceptions from this requirement can be made for clients, who have other deposits above the minimum required amount, or average daily balances on current accounts from the previous month above the minimum required amount. If the principal amount on any existing Client s call deposit drops below the minimum required ( currency units), the Bank has the right to unilaterally terminate the call deposit with one day written notification, sent out to the Client. In this case, the Bank calculates and pays out the interest accrued until the termination date. The interest rates published by the Bank in its Interest Rates Bulletin may change within a single business day in case of excessive volatility on the interbank money market. By the decision of the Bank and in accordance with conditions on the interbank market, it is possible for any Client to negotiate a better interest rate for a deposit, within the range of up to 100 basis points (1%) from the officially published rates in this bulletin. Standard Corporate Customer Terms and Conditions April

17 Documentary Credits Export Letters of Credit (Received) Pre-advice Incl. VAT Advising 0.15 % Min / max Confirmation - Subject to agreement Transfer 0.30 % Min Handling, forwarding and payment 0.25 % Min Handling and forwarding 0.10 % Min Deferred payment / Acceptance 0.25 % per month or part Min thereof Negotiation of documents - Subject to agreement Amendment Tracer Incl. VAT Cancellation prior to expiry Assignment of proceeds 0.15 % Min Import Letters of Credit (Issued) Pre-advice Incl. VAT Issuing with cash deposit* per quarter or part thereof Plus 0.30 %. Min / max Issuing without cash deposit - Subject to agreement Increase / Extension for a new quarter 0.30 % per quarter or part Min thereof Payments / Utilisation 0.20 % Min Deferred payment / Acceptance 0.25 % per month or part Min thereof Amendment / extension within one quarter Tracer Incl. VAT Handling of discrepant documents per set of documents Cancellation prior expiry * For the establishment of facility limit for issuance of Letters of Credits the Bank applies a one-off application processing flat fee of EUR For additional complexity, urgency, control of back-to-back L/Cs, transfer of L/Cs, etc., the commission can be subject to negotiation. Note: Communication charges, excluding those for special courier services, are INCLUDED in commissions for documentary credits. Commissions for Issuing or Increase / Extension are payable upon issuance as well as at the beginning of each quarter or part thereof during the period of validity of the contingent engagement. Documentary Credits are subject to Uniform Customs and Practice for Documentary Credits of the ICC Paris (Revision 2007, Publication 600). Standard Corporate Customer Terms and Conditions April

18 Bank Guarantees Pre-advice, transmission Incl. VAT Advising 0.15 % Min / max Authentication of bank guarantees issued 0.10 % Min / max directly to the beneficiary Issuing With cash deposit* per quarter or part Plus 0.30 %. Min thereof Without cash deposit - Subject to agreement Payment 0.20 % Min Handling and forwarding of demand for your 0.10 % Min / max payment and/or commercial documents Increase / Extension for a new quarter 0.30 % per quarter or part thereof Min For guarantees issued by ING Bank N.V., Sofia Branch Amendment / extension within one quarter Cancellation of demand for payment Assignment of proceeds / beneficiary s rights - Subject to agreement * For the establishment of facility limit for issuance of Bank Guarantees the Bank applies up-front a one-off application processing flat fee of EUR For additional complexity, urgency, control of counter guarantees, etc., the commission can be subject to negotiation. Note: Communication charges, excluding those for special courier services, are INCLUDED in commissions for documentary credits. Commissions for Issuing or Increase / Extension are payable upon issuance as well as at the beginning of each quarter or part thereof during the period of validity of the contingent engagement. Documentary Credits are subject to Uniform Customs and Practice for Documentary Credits of the ICC Paris (Revision 2007, Publication 600). Collections Received Against payment 0.20 % Min Against acceptance 0,20 % Min Released Free of Payment Amendment Tracer Plus VAT Aval - Subject to agreement Protest Within the Sofia Regional Court region Outside the Sofia Regional Court region Sent Against payment / acceptance 0.20 % Min Amendment Tracer Excl. VAT Aval - Subject to agreement Note: Communication charges, excluding those for special courier services, are INCLUDED in commissions for documentary collections. Collections are subject to Uniform Rules for Collections of the ICC Paris (Revision 1995, Publication 522). Standard Corporate Customer Terms and Conditions April

19 Corporate Finance ING Bank N.V. Sofia branch offers credit facilities in Bulgarian leva and foreign currency to corporate clients operating in leading industries utilities power, telecommunications, transport, food and beverage, trade, as well as other industrial sectors of the economy. Type of Corporate Financing Short-term facilities in the form of overdraft or revolving credit facility Import or export financing Limits for issuance of Bank Guarantees or Letter of Credits Project financing Co-financing with other international finance institutions Investment financing The Bank does not offer lending products to corporate clients with standard terms and conditions. Lending terms and conditions purpose, amount, term, collateral, interest rate and other are subject to concrete negotiation. Standard Corporate Customer Terms and Conditions April

20 Privacy Statement This privacy statement contains information on how ING Bank N.V. - Sofia Branch ( ING ) treats and takes care of personal data. ING processes personal data of natural persons who are (potential) clients, business partners or suppliers, or acting in their capacity of employee, (managing) director or representative of them, or who are visitors of ING s websites. Also, in the framework of ING s financial transaction processing and handling ING processes personal data of natural persons with whom ING has no relationship. Clients, business partners, and suppliers may use this privacy statement to inform natural persons of passing on their personal data to ING and ING s processing thereof. 1. Purposes of data processing ING processes personal data for the following purposes: assessing and accepting of, entering into and executing of agreements with clients, business partners or suppliers, as well as executing payment and other financial transactions, recording and financially settling services, products and materials delivered to and from ING, including communication with natural persons involved in contracts (e.g. insured persons, beneficiaries, intermediaries), and dispute resolution and litigation; performing relationship management and (targeted) marketing to establish a relationship with and/or maintain as well as extend a relationship with a client; analysing personal data for statistical and scientific purposes, including analyses for the development and improvement of ING s products and/or services, account management and client service; business process execution, (internal) management reporting and analysis including activities such as managing company assets, conducting internal audits and investigations, finance and accounting, implementing business controls, provision of central processing facilities for efficiency purposes, managing mergers, acquisitions and divestitures; safety, health and security including the protection of ING and client, supplier or business partner assets and the authentication of client, supplier or business partner status and access rights; compliance with laws and regulations as well as sector-specific guidelines and regulations including antimoney laundering and anti-terrorist financing regulations; safeguarding the security and integrity of ING and/or the financial sector. This includes (1) the detection, prevention, investigation and combating of (attempts at) unlawful or undesirable activities or conduct targeted towards ING, group companies of ING Bank N.V., clients and staff, or other financial institutions, and (2) the use of and participation in warning systems (such as internal or external fraud registers). Personal data sharing with group companies of ING Bank N.V. For the purposes listed above, ING may pass on personal data to other group companies of ING Bank N.V. 2. Personal data sharing with third parties For the purposes listed above, ING may pass on personal data to third parties not being group companies of ING Bank N.V. such as business partners, other financial institutions, suppliers or other service providers, intermediaries, beneficiaries of transactions, courts, regulatory authorities, warning systems or other third parties involved in any of ING s personal data processing activities listed above. 3. Transfer of personal data to countries outside the European Economic Area (EEA) ING Bank N.V. and its groups companies are active worldwide. This means that ING may pass on personal data to parties in countries outside the EEA. ING will only pass on personal data to such parties for the purposes listed above and with the permission of the Bulgarian Personal Data Protection Commission. 4. Recording telephone calls and electronic communication ING may monitor, record, store and use any telephone call, or other forms of electronic communication for the following purposes: ING may provide records of telephone calls and electronic communications to authorities to comply with laws and regulations and to the ING unit in charge of security matters and/or ING employees responsible for monitoring compliance with corporate rules and regulations. compliance with laws and regulations; being able to provide proof; to prevent, detect and investigate fraud or crime; assessing the quality of ING s services; and training, coaching and assessment of ING employees. Standard Corporate Customer Terms and Conditions April

21 5. Right of access/correction and right to object Natural persons may request an overview or correction of their personal data processed by ING; object to processing of their personal data by ING for direct marketing purposes; by sending a letter to: ING Bank N.V. Sofia Branch 49B Bulgaria Blvd, entr. A, floor 7, Sofia 1404 Bulgaria Written requests should be accompanied by a photocopy of a valid identity card. 6. Modification of privacy statement ING has the right to modify the content of this privacy statement at any time. Standard Corporate Customer Terms and Conditions April

22 Complaint procedure 1. If the Client has any cause for complaint in relation to any aspect of the business relationship with the Bank hereunder, the complaint should initially be raised with the Bank. To the extent such a complaint has not been resolved to the satisfaction of the Client, the Client should address the complaint directly to the Bulgarian National Bank at the following address: 1, Knyaz Alexander І Sq., Sofia 1000, Bulgaria, and tel. (+3592) All disputes arising from the business relationship with respect to payment services between the Bank and the Client will be resolved by the competent court in Sofia in accordance with its rules. 2. All disputes arising from the business relationship between the Bank and the Client shall be resolved by the competent court in Sofia, Bulgaria. Miscellaneous 1. The present Standard Corporate Customer Terms and Conditions are an integral part of the Bank s General Business Conditions and European Terms and Conditions for Payments Services as in force from time to time. The present Standard Corporate Customer Terms and Conditions apply to normal transactions. An additional charge may be negotiated for special services. 2. All commissions and taxes are applied on cumulative basis. All recurring fees (i.e. not per transaction or one-off) will be collected by the Bank within one month after the occurrence of the obligation for their payment. 3. The fixed values of commissions and taxes, expressed in one currency, if payable in other currencies, shall be calculated at the official exchange rate announced by the BNB for the date of the transaction. 4. All commissions, postal and other out-of-pocket expenses are due by the party, which initiates the transaction, unless otherwise expressly stipulated. 5. Information about the existing system for guarantying of deposits, including its scope and guaranteed amount of the deposits, is presented in the form of Appendix to these Standard Corporate Customer Terms and Conditions. 6. The applicable forms accepted by the Bank are available in the Bank premises / Client Service area and on the website of the Bank. 7. The Client shall notify the Bank without undue delay on becoming aware of any loss, theft or misappropriation of a payment instrument in accordance with the product terms governing the use of such payment instrument or any other conditions provided by the Bank. The Client shall notify the Bank via the means of communication listed below in Section Address. The Client acknowledges that failure to so notify the Bank may constitute gross negligence on the part of the Client. 8. The Bank reserves the right to amend the present Standard Corporate Customer Terms and Conditions by notice to the client in writing or by announcement on the Internet web site of the Bank at 9. These Standard Corporate Terms and Conditions are prepared in Bulgarian and English language. In case of discrepancies, the Bulgarian text will prevail. 10. These Standard Corporate Customer Terms and Conditions are adopted by the Managers of ING Bank N.V. Sofia Branch and were changed on 1st of June 2004, on 3rd of October October 2007, 30 March 2009, 26 September 2009, 21 July 2011, 28 June 2012 and 29 January Standard Corporate Customer Terms and Conditions April

23 Customer Support Desk Business Hours 09:00 16:00 Business Days Contact details SWIFT BIC Monday to Friday ING Bank N. V Sofia Branch 49B Bulgaria Blvd, floor , Sofia Bulgaria INGBBGSF Customer Service Desk Telephone Number / Switchboard Fax Address ing.infobg@ingbank.com Website In case of loss, theft or unauthorized use of a Payment Instrument The loss, theft, misappropriation or unauthorized use of a Payment Instrument, personalised security feature of a Payment Instrument or any means of access to an ING Channel and a technical incident or any other fault which might jeopardise the security of any of the foregoing should be reported to ING via telephone using the following contact details: Telephone Number VISA Bankcard Emergency Standard Corporate Customer Terms and Conditions April

24 Want to know more about ING? Visit or contact your local ING Office Standard Corporate Customer Terms and Conditions April