Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No.

Transcription

1 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No E Sheet 1 DISCONNECTION NOTICE, PAST DUE UTILITY SERVICE AND OTHER SERVICES Form (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 3648-E Caroline Choi Date Filed Aug 24, 2017 Decision Senior Vice President Effective Sep 23, C7 Resolution

2 P.O. Box 600 Rosemead, CA FORM / Page 1 of 4 For billing and service inquiries call Date notice prepared: Mmm dd yy Disconnection notice past due utility service and other services Customer account Service Address City, CA $ Past due must be paid by x pm on Mmm dd yy This is your final notice. Please act today to avoid a costly service interruption! If you pay by x pm on Mmm dd yy you will owe: Utility services past due amount Other services past due amount** Total amount due If your service is disconnected, you will owe: Utility services past due amount Other services past due amount** Security deposit amount to be determined Estimated security deposit Minimum same day Service Connection charge Total amount due $xxx.xx **Payment of other services is not required for reconnection. Our records indicate that your account has an overdue balance. For assistance or to make a payment, please contact Customer Service at To avoid disconnection of your electric service, please pay the past due amount of $xxx.xx on or before Mmmddyy. We are available to help you. You may also be eligible for financial assistance and income-qualified energy assistance programs. PLEASE NOTE: If your utility service is disconnected for non-payment, there will be additional service charges and you will be required to pay all past due amounts before service is restored. In addition, a deposit may be required to re-establish your credit, whether or not your service is terminated. SCE reserves the right to disconnect service remotely without any further notice. To avoid disconnection, your payment must be received before the date shown above. FOR YOUR SAFETY If your service is disconnected, please ensure any sensitive or potentially hazardous equipment is unplugged. (14-665) (Tear here) Bring in this entire disconnection notice when you pay. (Tear here) Customer account Please write this number on your check. Make your check payable to Southern California Edison. Amount due by Mmm dd yy Amount enclosed $ [FORM ] [MAILING ADDRESS] [CITY], [STATE] [ ] Payment locations page 3 Do not mail your payment

3 VALUED CUSTOMER / Page 2 of 4 Contact information Customer service numbers Important information *Note - Symbols will appear on production bills Multicultural services General Services (U.S. & Canada) Cambodian Account Balances & Extensions Chinese Emergency Services & Outages Korean California Alternate Rates for Energy (CARE) Vietnamese Electric Industry Restructuring Spanish Energy Theft Hotline Hearing & Speech Impaired (TTY) Correspondence: Southern California Edison (SCE) P.O. Box 6400 Rancho Cucamonga, CA Rotating outages A rotating outage is a controlled electric outage that lasts approximately one hour for a group of circuits, which is used during electric system emergency conditions to avoid widespread or uncontrolled blackouts. Each SCE customer is assigned a rotating outage group, shown on the upper part of the SCE bill. If your rotating outage group begins with the letters A, M, R, S, or X, you are subject to rotating outages. If it begins with N or Exempt, you are not. Your rotating outage group may change at any time. For more information, and to see which rotating outage groups are likely to be called in the event of a system emergency, visit or call Options for paying your bill On-line: or Electronic Fund Transfer Mail-in: Check or Money order In Person: Authorized payment locations Phone: QuickCheck Credit Card Visa/MasterCard* Debit Card ACCEL/NYCE/Pulse/Star *The Credit/Debit card payment options are not available for payment of commercial services or security deposits for commercial services. You may call us for electronic payment options, to make payment arrangements, or for information on agencies to assist you in bill payment. If service has been disconnected, on the day of the service reconnection, be sure all appliances and other electric devices are turned off. For additional home safety tips, visit or you may call SCE Customer Service at Past due bills Your collection notice was prepared on Month dd, yyyy. You will have 15 days at your new address to pay a bill from a prior address before your service will be terminated. Termination of electric service requires a Service Connection charge. SCE does not terminate residential services for nonpayment of bills for other classes of service. If you are a residential customer, and claim an inability to pay and payment arrangements have not been extended to you by SCE pursuant to SCE s filed tariffs, you may contact the California Public Utilities Commission (CPUC). Rules and rates SCE s rules and rates are available in full at or upon request. Late Payment Charge (LPC) A late payment charge of 0.8% will be applied to the total unpaid balance on your account if full payment is not received by the due date on this bill (except for CARE and state agency accounts). Disputed bills If you think your bill is incorrect, call us and speak with a customer service representative, or if necessary, with a manager. If you feel unsatisfied with the result of such discussion(s), contact the CPUC, Consumer Affairs Branch by mail at: 505 Van Ness, Room 2003 San Francisco, CA 94102; or at: www. cpuc.ca.gov, , TTY: Include a copy of your bill, why you believe SCE did not follow its rules and rates, and a check or money order made out to the CPUC for the disputed amount. You must pay the disputed amount, or send it to the CPUC, before the past-due date to avoid disconnection. The CPUC accepts payment only for matters relating directly to bill accuracy. While the CPUC is investigating your complaint, you must pay any new SCE bills that become due. Electronic Fund Transfers (EFT) When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment. You will not receive your check back from your financial institution, but the transaction will appear on your financial institution statement. If you do not wish to authorize an electronic fund transfer, please call the 800 number on the front of your bill. Definitions DWR Bond Charge: Bonds issued by the Department of Water Resources (DWR) to cover the cost of buying power for customers during the energy crisis are being repaid through this charge. SCE Generation: These charges recover energy procurement and generation costs for that portion of your energy provided by SCE. Beginning April 11, 2010, pursuant to CPUC Decision , Direct Access (DA) is again open to all non-residential customers, subject to annual limits during a four year phase-in period, and absolute limits following the phase-in. All residential customers currently returning to Bundled Service may not elect to return to DA service. CA Climate Credit: Credit from state effort to fight climate change. Applied monthly to eligible businesses and semi-annually to residents. To change your contact information, complete the form below and return it to SCE. Change of Mailing Address: STREET# STREET NAME APARTMENT # CITY STATE ZIP CODE TELEPHONE # ADDRESS. Direct Payment (Automatic Debit) Enrollment: I hereby authorize SCE and my financial institution to automatically deduct my monthly payment from the checking account as shown on my enclosed check, ten calendar days after my bill is mailed. Signature Date To change your checking account information or to be removed from the Direct Payment program please call Energy Assistance Fund (EAF): I want to help people pay their energy bill through EAF. For info visit or call (800) Round-up my bill to next whole dollar amount for EAF Add this amount for EAF $ Select one box only and sign below for EAF: Every Month One Month Only Every Month One Month Only

4 Options for paying your bill: Please remember You must present this disconnection notice when you pay. 2. If you pay after 5 pm, or on a weekend, your payment will post the next business day. 3. For more payment locations, call or visit our website at Other information you should know If your utility service is disconnected and you wish to have it reconnected the same day, you will need to pay the full amount owing for utility services and contact us prior to 3:30 pm. You cannot be required to pay an amount owing for other services as a condition for having utility service restored. However, your other services may be discontinued and/or subject to collection activities. We may require a security deposit to re-establish your credit, even if your service is not disconnected. Southern California Edison will determine how your payment will be applied to your account. Level Pay Plan (LPP) Helps you budget your bill through equal monthly payments based on the 12 prior months of electricity usage. Your monthly payment may be adjusted based on your current usage. To enroll, call SCE at Please have your account number handy. FORM / Page 3 of 4 QuickCheck call to authorize a payment from your checking account, without writing a check. Payment arrangement call before Mmm dd yy. If you are a residential customer, you may pay your bill using a Credit Card or most Debit Cards by calling See the reverse side under Options for Paying Your Bill for more information. If you or a resident of your home has a serious illness or condition that could become life-threatening if your service is disconnected, please contact us immediately. If you are having difficulty paying your bill, please contact us immediately. You may be eligible for a payment extension or financial assistance (available to income qualified customers). For information, please call before Mmm dd yy.

5 FORM / Page 4 of 4