Legal amendments Raiffeisen Bank products and services dedicated to Natural Persons

Transcription

1 No / Legal amendments Raiffeisen Bank products and services dedicated to Natural Persons Dear customer, Please find below in this notification the amendments made to your contracts concluded with Raiffeisen Bank for the provision of the following services and products: I. Current Account and Premium/FWR Current Account Options II. Debit cards III. Raiffeisen Direct Service (phone banking) IV. Amendments for the clients holding debit and credit cards within the Call Center support service V. Raiffeisen Direct Top Service (extended phone banking) VI. Debit Direct ConfortaBill Service VII. Amendments related to the Bank Deposit Guarantee Fund As a client of the bank and user of the current account services and of the services related thereto, if you do not agree to the amendments notified by this notification and Appendix 1, you have the right to terminate, free of charge, your contract with Raiffeisen Bank by May 15, 2016 (for all amendments effective of May 16, 2016), of May 31 (for all amendments effective of June 1, 2016). The effective dates of the amendments notified by this document are: Amendments regarding current account, current account options and debit card come into force starting May 16, 2016; Amendments regarding Raiffeisen Direct service come into force starting June 1, 2016; Amendments for customers with credit and debit cards, within Call Center support service, come into force starting June 1, 2016, except chapter IV.1., lit. a) that is effective of May 16, 2016; Amendments regarding ConfortaBill and Direct Debit come into force starting May 16, If, until the dates mentioned in this notification, you fail to express your disagreement regarding the notified amendments described above, they shall be considered accepted according to the General Conditions for the Performance of Banking Operations for Natural Persons (hereinafter called CGB PF), respectively the provisions of the specific contracts. I. Current Account and Premium/FWR Current Account Options A. Transition from fees at product/service level to fees at client level. It is our great pleasure to inform you that, starting May 16, 2016, we shall change the manner in which the fees shall be applied on the transactions instructed by you, both those in the current account and those performed with the debit card. Because we want to simplify things, we changed the fees applied at the level of product or service to fees applied at the level of the client. Thus, without amending the value of the taxes and fees charged for the current account and the transactions ordered (with the exceptions mentioned under item I.B., I.D., I.E. 1

2 and II.C. and E. of this notification), we inserted the rule according to which a client shall benefit from the single transactional fees, depending on the package of benefits attached to the current account for which they opted. For the implementation of this rule, we classified the charges and fees related to the current account and the debit card as administrative fees (those fees which are charged for the administration of the account/debit card and which have periodical maturities, irrespective of whether transactions are conducted or not) and transactional fees (those fees which are charged for the transactions ordered in the account, with or without using the card). By the implementation of this rule, if you hold a package of benefits attached to the current account, which includes in the list of benefits a facility/discount applicable to a certain type of transactional fee, the respective facility/discount shall be applied to all your transactions for which the bank charges that type of transactional fee, even if the transaction is made from an account or card which is not included in the package of benefits. Example: Before May 16, If, until now, you held a package of current account in RON which included a debit card and you had another card in RON which was not part of that package (including the cards issued for additional users), the fees applicable to the transactions made with the 2 cards could be different. Starting from May 16, If you hold a package (option) of current account in RON which includes a debit card and another card in RON which is not part of that package (including the cards issued for additional users), the fees applicable to the transactions made with the 2 cards shall be identical. On this occasion, we inform you that we changed the name of the Option current accounts into package current accounts, to make it clearer that packages of benefits are attached to this type of accounts. B. Starting May 16, 2016, the component of the benefits attached to the Premium and FWR package current accounts is modified, as follows: Premium Banking Package - NEW - the annual management fee is RON 0 (zero) for the Gold Credit Card in RON under the conditions provided in the specific contract; Eligibility requirements for free annual management fee for Gold Credit Card for Premium current account package holders: 1) The customers that own a Premium current account package and contract a Gold Credit Card after May 16, 2016, will benefit from free annual management fee as stipulated within the credit card specific contract; 2) The customers that own a Premium current account package and have acquired a Gold Credit Card before May 16, 2016 will benefit from free annual management fee if, every month for the last twelve consecutive months prior to the due date of the annual management fee have fullfilled the balance criteria or average monthly income criteria on the monitorization date (as these terms are defined within the requirements specific to the Premium/FWR current account package). The benefit of free annual management fee for Gold Credit Card applies only for maturities subsequent to May 16, 2016 and only if, at maturity, the Gold credit card holder owns a Premium current account package. If the Gold Credit Card holder already has an exception from payment of annual management fee, for which the accordance conditionas are already regulated within the Gold Credit Card contract, the provisions from the credit card contract shall apply with priority. 2

3 - NEW - management fee of RON 0 (zero) for the second standard current account in RON opened with the Bank on the Holder s name; - NEW - fee of RON 0 (zero) for all the transactions for payment of the invoices made through the Debit Direct ConfortaBill service; - NEW - zero fee for the payments made further to execution of a freezing order, communicated to the Bank by a (court/tax) enforcement body; - NEW - registration and keeping, free of charge, in the insurance program for death from accident or total permanent invalidity from accident offered through UNIQA Insurance S.A. attached to the Premium/FWR current accounts package, in case you will subscribe for this program; in this manner, the Bank will bear the costs with the insurance premium for one insurance death from accident or total permanent invalidity from accident offered through UNIQA Insurance S.A., only for the period you own a Premium/FWR current accounts package, following that, if you opt to contract another type of current account and want to benefit from the same type of insurance, to request the registration into the Insurance Program and to pay from your own resources the insurance premium, in accordance with the insurance certificate endorsements, you will receive at that point; - NEW - monthly subscription RON 0 (zero) to Raiffeisen Direct TOP Service (extended service for performance of banking operations by telephone); - MODIFICATION - the interest granted on the credit balance of the current account with the Premium option/ package attached is 0% p.a.; - MODIFICATION - 0% p.a. The current interest rate for the Overdraft Facility attached to the Premium package current account, within the limit of RON 500 used; - MODIFICATION - fee of 0.25%, at least RON 5 for operations of cash withdrawal at EPOS from the cash desks of Raiffeisen Bank S.A. using the primary/additional debit cards MasterCard Gold contactless Premium, for amounts lower than RON 15,000, as well as for the operations of cash withdrawal at EPOS from the cash desks of Raiffeisen Bank for amounts exceeding RON 15,000, if the latter were scheduled at least one day before; - MODIFICATION - increase of the daily limit for cash withdrawal at the ATM of Raiffeisen Bank S.A., through the debit cards in RON and EUR to RON 10,000 (or RON equivalent at the sale exchange rate of the Bank). The holder may request the temporary modification of the daily limit for cash withdrawal at ATM once a quarter (only once within each of the following intervals: January 1 March 31, April 1 June 30, July 1 September 30, October 1 December 31). Temporary modification of the daily limit of cash withdrawal at ATM by card is valid until hours on the date when the modification is requested and the daily limit for cash withdrawal at ATM thus modified cannot exceed RON 20, management fee of RON 0 (zero) on the Premium Package current account, under the conditions provided in the specific contract - issuance fee of RON 0 (zero), annual management fee of RON 0 (zero) and the renewal fee of RON 0 (zero) for the primary/additional MasterCard Gold contactless Premium debit card attached to the Premium package current account; - management fee of RON 0 (zero) for all the current accounts in foreign currency opened with the Bank on the Holder s name; - management fee of RON 0 (zero) for all the savings accounts opened with the Bank on the holder s name; - monthly subscription of RON 0 (zero) to the Raiffeisen Online (internet banking), Raiffeisen Smart Mobile (mobile banking), Raiffeisen Direct and SmartTel services; 3

4 - fee of RON 0 (zero) for operations of cash withdrawal at the ATM of Raiffeisen Bank S.A., using the primary/ additional MasterCard Gold contactless Premium debit cards in RON; - fee of RON 0 (zero) for operations of balance interrogation at ATM Raiffeisen Bank S.A., using the primary/ additional MasterCard Gold contactless Premium debit cards in RON; - fee of RON 0 (zero) for interbank operations of collections by payment order in RON; - fees of RON 0 (zero) for intra-bank payment operations in RON and interbank operations in RON, ordered by the Raiffeisen Direct services; - fees of RON 0 (zero) for intra-bank payment operations in RON and foreign currency and interbank operations in RON and foreign currency, ordered by the Raiffeisen Online (internet banking) and Smart Mobile (mobile banking) services; In the case of the payments in foreign currency, the internal fee for the payments in foreign currency is of RON 0 (zero), the other charges and fees are those in force at the time when the payments are made. - fee of RON zero for SMS received (for information on the balance/mini account statement/inquiry on the foreign exchange rate/instalment notification/alerts related to the balance) by the SmartTel service. FWR Package - NEW - management fee of RON 0 (zero) for the second standard current account in RON opened with the Bank on the holder s name; - NEW - RON 0 (zero) fee for the payments made further to execution of a freezing order, communicated to the Bank by a (court/tax) enforcement body; - NEW - registration and keeping, free of charge, in the insurance program for death from accident or total permanent invalidity from accident offered through UNIQA Insurance S.A. attached to the FWR current account package, in case you will subscribe for this program; in this manner, the Bank will bear the costs with the insurance premium for one insurance death from accident or total permanent Invalidity from accident offered through UNIQA Insurance S.A., only for the period you own a FWR current account package, following that, if you opt to contract another type of current account and want to benefit from the same type of insurance, to request the registration into the Insurance Program and to pay from your own resources the insurance premium, in accordance with the insurance certificate endorsements, you will receive at that point; - NEW - annual management fee of RON 0 (zero) for the World Credit Card in RON; the customers that hold a FWR package and benefit from RON 0 annual management fee for Gold Credit Card in RON will have the same benefit. - MODIFICATION - 0% p.a. Current interest rate for the Overdraft Facility attached to the FWR current account package, within the limit of RON 500 used; - MODIFICATION - RON 10,000 (or equivalent at the sale exchange rate of the Bank) as the daily limit for cash withdrawal at the ATMs of Raiffeisen Bank S.A., through the debit cards in RON and EUR. The holder may request the temporary modification of the daily limit for cash withdrawal at ATM once a quarter (only once within each of the following intervals: January 1 March 31, April 1 June 30, July 1 September 30, October 1 December 31). Temporary modification of the daily limit of cash withdrawal at ATM by card is valid until 24:00 hours on the date when the modification is requested and the daily limit for cash withdrawal at ATM thus modified cannot exceed RON 25, variable credit interest for the FWR current account package; Interest rate of up to 5.5% p.a. under the conditions mentioned in the specific contract; 4

5 - initial issuance fee of RON 0 (zero), annual management fee of RON 0 (zero) and the renewal fee of RON 0 (zero) for the primary/additional MasterCard Gold contactless Premium debit card attached to the FWR current account package; - management fee of RON 0 (zero) for all the current accounts in foreign currency opened with the Bank on the Holder s name; - annual management fee of RON 0 (zero), initial issuance fee of RON 0 (zero), renewal fee of RON 0 (zero) for the debit card attached to the current account in EUR and USD; - management fee of RON 0 (zero) for all the savings accounts opened with the Bank in the Holder s name; - monthly subscription of RON 0 (zero) to the Raiffeisen Online (internet banking), Raiffeisen Smart Mobile (mobile banking), Raiffeisen Direct, Raiffeisen Direct Top and SmartTel services; - fee of RON 0 (zero) for operations of cash withdrawal at the ATMs of Raiffeisen Bank S.A., using the primary/ additional MasterCard Gold contactless FWR debit cards; - fee of RON 0 (zero) for operations of cash withdrawal at EPOS from the cash desks of Raiffeisen Bank S.A. using the primary/additional debit cards MasterCard Gold contactless FWR, for amounts lower than RON 45,000, as well as for the operations of cash withdrawal at EPOS from the cash desks of Raiffeisen Bank for amounts exceeding RON 45,000, if the latter were scheduled at least one day before; - fee of RON 0 (zero) for operations of balance interrogation at the ATMs of Raiffeisen Bank S.A., using the primary (and additional) MasterCard Gold contactless FWR debit card; - fee of RON 0 (zero) for regeneration of PIN for the primary/additional MasterCard Gold contactless FWR debit card; - fee of RON 0 (zero) for blocking of the primary/additional MasterCard Gold contactless FWR debit card; - fee of RON 0 (zero) for replacement as a matter of emergency the primary/additional MasterCard Gold contactless FWR debit card which was declared lost/stolen abroad; - fee of RON 0 (zero) for release of cash as a matter of emergency for a primary/additional MasterCard Gold contactless FWR debit card which was declared lost/stolen in Romania or abroad; - fee of RON 0 (zero) for all the transactions for payment of the invoices made from the FWR current account package through the Debit Direct Confortabill service; - fee of RON 0 (zero) for intra-bank and interbank operations of collections by payment order in RON and foreign currency; - fee of RON 0 (zero) for intra-bank and interbank operations of transfers by payment order in RON and foreign currency at the bank s counters; - fees of RON 0 (zero) for intra-bank payment operations in RON and foreign currency and interbank operations in RON and foreign currency, ordered by the Raiffeisen Online (internet banking) and Smart Mobile (mobile banking) services; - fees of RON 0 (zero) for intra-bank payment operations in RON and interbank operations in RON, ordered through the Raiffeisen Direct and Raiffeisen Direct Top services; - fee of RON 0 (zero) for SMS received (for information on the balance/mini account statement/interrogation on foreign exchange rate/instalment notification/alerts related to the balance) by the SmartTel service. 5

6 C. Starting May 16, 2016 the following shall be changed: the collection date for the monthly fee related to your Premium/FWR current accounts package shall be changed from 7 to the 15 date of each month. The collection method for the standard current account management fee, in case you have such products in your portfolio (other than those that are part of the current account package). This continues to be due on a monthly basis on the last business day of the month for the month in which its payment is due, unless there is a contrary provision in the application for account opening. Starting from the previously mentioned date, if there are no sufficient available funds in the account, the collection shall be done inclusively by creation of unauthorised overdraft (unauthorised overdraft), with the application of the provisions of section 3.4. Unauthorised overdraft granted by the bank of the General Conditions for Performance of Banking Operations for natural persons (hereinafter referred to as CGB - PF). D. Starting May 16, 2016, the monthly management fee for Premium current account package shall be modified from the current value of RON 40 to the value of RON 60 (in case of non-fulfilment of the package conditions provided in the specific contract. E. Other charges and fees Starting May 16, 2016, the fees related to the IBAN code repairs are cancelled. Also, fees related to the cancellation of foreign currency payments and to the modification of a payment instruction have been grouped in a single fee with the generic name of Fee for investigations/cancellation of foreign currency payment/ Modification of payment instructions, as presented within the table below: Charges and fees Valid until May 15, 2016 Valid from May 16, 2016 IBAN Code repairs for payments EUR 10 EUR 0 Cancellation of payment in foreign currency - made abroad - not made abroad Modification of instruction for payment - made abroad - not made abroad EUR 25 EUR 5 EUR 20 EUR 5 EUR 25 EUR 25 EUR 25 EUR 25 II. Debit cards: A. Starting May 16, 2016, authorisation of the payment transactions made at the retailers using the 3D Secure standard, with debit or credit cards issued by Raiffeisen Bank, shall be made based on OTP (one time password: a single code associated to each transaction), which shall be sent by SMS to the mobile telephone number declared at the bank, for each transaction of this type. Also starting from this date, it shall no longer be necessary that the service is activated by the card holder, the cards being already enrolled and activated. Upon the coming into force of this modification, the former method of authorisation shall no longer operate. B. If your portfolio includes any of the following types of debit cards: MasterCard embossed in RON, Maestro, MasterCard Salariu, MasterCard Gold, MasterCard Steaua, we hereby inform you that they are no longer part of 6

7 the current offer of the bank. These cards may be used until their expiry, when they shall be renewed with a latest generation card, type MasterCard contactless. For the MasterCard embossed cards in RON, the reference currency shall also be modified, from USD to EUR, for operations made in another currency than the currency of the account. If your portfolio includes a Visa Electron debit card in RON, we hereby inform you that it is no longer part of the current offer of the bank. The card may be used until its expiry, when it shall be renewed with a latest generation card, Visa contactless. The Contactless Technology allows for the rapid performance of the Payment Operations, using radio waves by simply approaching a card to an EPOS or other terminals. C. Starting May 16, 2016, for the Gambling payment transactions (transactions made with the debit cards at a retailer in order to obtain goods convertible in cash, such as, but without limitation to casino tokens, lottery notes) a new fee was introduced: Fees Gambling transactions performed with the debit card in RON Gambling transactions performed with the debit card in foreign currency Fee value 1% + RON 3 1.5%, at least EUR or USD 1, depending on the currency of the card D. Starting May 16, 2016, for the convenience of our customers, we inserted on all the newly issued or reissued debit cards (MasterCard contactless, except for the MasterCard Gold Premium in RON and MasterCard Gold FWR in RON), as primary cards or additional cards, the IBAN code related to the current account to which the card is attached. Thus, each time somebody wants to transfer money to you and asks you to give them your account number, you will have the necessary information at hand. E. The modification of the fee related to the operations of cash withdrawal at the counters of accepting banks abroad for the following types of debit cards, as follows: Card type Visa contactless Visa Electron MasterCard contactless MasterCard Salariu Maestro MasterCard Student MasterCard Smurd MasterCard Steaua Taxes and fees valid through May 15, 2016 Taxes and fees valid from May 16, % plus EUR 3.5 (debited in RON) 1% plus EUR 4 (debited in RON) 7

8 III. Raiffeisen Direct Service Starting June 1, 2016, changes to the Raiffeisen Direct service listed below shall come into force. 1. Adding the opening/liquidation of the savings accounts to the list of operation which may be performed through the Raiffeisen Direct service; 2. Modification of the modality of accessing the Raiffeisen Direct Interactiv functionality by inserting the interactive automated support application (virtual operator); 3. Adding a new authentication method, accessible to the clients who also hold the Raiffeisen Online or Raiffeisen Smart Mobile Service, namely with the help of the card reader (including the blocking of the authentication method after 3 consecutive errors). Thus, in order to guarantee the security of the operations conducted by Raiffeisen Direct, the authentication within the service shall be made as follows: 3.1. During the interaction with the tele-banker, the user may use the following identification means: In the case of authentication performed based on the Grid Card: Last name and first name; PIN code; Identification card (Grid Card). For identification on the telephone, the User shall be requested to indicate the series of the Grid Card, a random digit of the PIN code and the content of a Grid Card cell representing the intersection of a column with a row. The identity of the User shall be considered proven after they provide, at the request of the tele-banker, the identification elements mentioned above In the case of authentication performed based on the Personal Number Code (CNP) and authentication code generated with the Card Reader: CNP; Authentication code generated with the help of an active card issued on the User s name and of the Card Reader device During the interaction with the virtual operator, the user may use the following identification means: In the case of authentication performed based on the Grid Card: CNP; PIN code; After the User correctly communicates the CNP and 2 digits of the PIN code related to the Grid Card, randomly requested, they shall be informed that the authentication was successfully performed. If the authentication is not completed, the User shall be transferred to a tele-banker. 8

9 In the case of authentication performed based on CNP and authentication code generated with the Card Reader: CNP; Authentication code generated with the help of an active card issued on the User s name and of the Card Reader device. After the User correctly communicates the CNP and the authentication code generated with the help of the Card Reader, they shall be informed that the authentication was successfully performed. If the authentication is not completed, the User shall be transferred to a tele-banker If the User is subject to single identification based on the caller telephone number declared in the bank s database, the CNP shall no longer be requested in the authentication process (both for the authentication based on Grid Card and for the authentication based on authentication code) In case of 3 consecutive errors in authentication based on an authentication code, this authentication method shall be invalidated. The errors shall be cumulated both for the authentication with the virtual operator and for the authentication performed by the tele-banker. For revalidation, it is necessary that the User is present at any of the Bank s units*. *non-resident foreign citizens will access Raiffeisen Direct service only through the interaction with the telebanker, based on grid card authentication. The Card Reader authentication in the interaction with the telebanker and accessing the functionalities of Raiffeisen Direct service through a virtual operator are available only to Users that have Romanian citizenship or Romania residence. 4. Extension of the operations which may be performed through the Raiffeisen Direct Interactive with: transfers between own accounts with or without alias, foreign exchanges between own accounts without alias, at the standard bid rate of the bank and intra-bank transfers in RON without alias operations which shall be available through the virtual operator; 5. Increase of the number of pre-defined payments from maximum 8 to maximum 15; 6. Adding limits for the transactions performed through Raiffeisen Direct Interactiv (virtual operator): a) The limit per transaction for currency exchanges is EUR 20,000 or equivalent; b) The monthly limit for intra-bank and interbank pre-defined transfers, payments of invoices and intra-bank transfers without alias is of RON 10,000 or equivalent; c) The limit per transaction for intra-bank and interbank pre-defined transfers and the payments of invoices is of RON 4,000; d) The limit per transaction for the intra-bank transfers without alias is of RON 500, a single transaction being allowed within an authentication session. 7. Modification of the operation program of Raiffeisen Direct service for interaction with the virtual operator, as well as of the hourly interval for payment processing, thus: The schedule for accessing the functionalities of Raiffeisen Direct available through the virtual operator is 24/7. The payment orders initiated by the User shall be considered received on the date on which they are 9

10 confirmed within the interaction with the virtual operator or on the first following business day, if they were ordered in a non-business day. At the time of receipt of the payment order, the Bank shall debit the paying account, and the User has the obligation to verify, on the immediately following banking day, the correct registration of the payment operation. The deadline for receiving payment orders is 23:50 hours. The Bank shall execute the payment orders within the maximum terms for execution provided in the General Conditions for Performance of Banking Operations. The transactions sent in the hourly interval 00:00-07:00 shall be processed in accounts starting from 07:00 hours and may be interrogated by the client through the Direct Raiffeisen - Mini Extras functionality. 8. The phone number changes into *2000; the phone numbers for the Premium Banking customers remains unchanged: , regular-rate phone number, available from any telephone network, or , Telekom Romania network toll free. 9. For the transactions in RON performed through the virtual operator, the following fees shall be charged: Intra-bank payments Between the accounts of the same customer RON 0 Values up to RON RON 1 Values above RON 500 RON 3 Interbanking payments Values up to RON RON 2 Values above RON 500 RON 4 For the transactions in RON performed through the tele-banker, the current value of the fees shall be maintained. IV. Amendments for the clients holding debit and credit cards within the Call Center support service: Starting June 1, 2016, the following modifications of the Call Center support service shall come into force: 1. The security Password in relation to the bank shall be modified. For simplification of the interaction within the Call Center service, the Bank decided to give up identification based on an answer communicated by the client in the forms related to the debit/credit card to a standard question, considered as security Password, and to implement a more flexible and more secure system of identification, based on several client identification options. Thus, the identification elements which may be used for accessing the Call Center telephone service of the Bank are as follows: (a) a set of questions regarding data and information with respect to the contractual relationship between the Client/User of the card and the Bank (personal data of the Client/Card User communicated to the Bank upon initiation of the relationship or within the process of data update, information with respect to the services and products contracted by the Client/Card User), obtaining correct answers amounting to the validation of the applicant s identity. This modification shall come into force starting from May 16,

11 (b) the Personal Number Code (CNP) and the last four digits on an active debit or credit card, either primary or additional card; (c) the Personal Number Code (CNP) and voice print. If the call is made from the telephone number declared to the Bank and registered in its database, the Personal Number Code shall no longer be requested in the process of authentication of the caller s identity. 2. The Call Center telephone service of the Bank shall allow accessing services both through the telephone with the use of a tele-banker, as until present, and through an automated interactive support application (virtual operator). The Call Center service accessed through the interaction with the virtual operator shall be available only in Romanian language. 3. Accessing the Call Center telephone service through the automated interactive support application (virtual operator) is not available to the Card Users who are not Romanian citizens or do not have their residence in Romania, as well as to the World and World Elite Credit Card Users, irrespective of their citizenship/residence. 4. The User shall prove his identity each time he uses the Call Center Service, through the Security Password, as follows: (a) in the interaction with the tele-banker, by using the identification elements which are mentioned under item IV.1. letter a); (b) in the interaction with the virtual operator, by using exclusively the identification elements which are mentioned under item IV.1. letters b) or c): (c) in the case of the holders of the Raiffeisen Direct service, if the Card User was authenticated by one of the identification elements specific to this service, the security Password shall no longer be requested. 5. For using the voice print as security Password in the relationship with the bank, the primary/additional Card User shall have to give its consent in writing for the processing of their voice by the Bank; such consent may be expressed within the interaction with the tele-banker, and the identification shall be made according to item IV. 4. letter a) or letter c). After giving their consent with regard to the use of the voice print as identification element, the Card User shall be identified in the interaction with the virtual operator exclusively based on such, and they no longer have the possibility to identify themselves with the CNP and the last four digits appearing on the card. The identification by voice print implies that, in the interaction with the virtual operator, the Card User utters a standard text communicated by the Bank. 6. The special services which may be accessed through the virtual operator are as follows: (a) Blocking the access to the account using the card indicated as lost/stolen and re-issuance of the card and the related PIN code; this service is also available for the primary and additional User of the debit card and exclusively for the primary User of a credit card; (b) Interrogation of the balance of the Account to which the debit card is attached, for the primary and additional User, respectively of the available funds existing within the credit card limit, exclusively for the primary credit card User; (c) Mini-statement of account for the Account to which the debit/credit card is attached (a service available only for the primary Users of debit/credit card): the latest five debits, the latest five credits or the latest five transactions settled for the primary debit card User and the latest five transactions, either debit or credit, 11

12 performed after the issuance of the latest activity report for the primary credit card User (in the case of the transactions by card related to the credit card, only the settled transactions shall be mentioned); (d) Activation of the credit card for the primary User; (e) Information on the most recent activity report issued for the credit card: maturity date, minimum amount to be paid, total debt, exclusively for the primary User; (f) Request to unlock the access to the service for the primary card Users which also hold the Raiffeisen Online and/or Raiffeisen Smart Mobile services. V. Raiffeisen Direct Top Service Please be informed that, starting May 16, 2016, the list of operations which may be performed through the Raiffeisen Direct Top service shall be supplemented with the possibility to open current and savings accounts. Thus, the provisions of Art letter a) of the contract for the Raiffeisen Direct Top service shall be amended and shall read as follows: The Client empowers the Bank, using the communication means expressly agreed in the Contract, to perform, in its name and on its account, filling in all necessary documents and signing wherever necessary: (a) Conclusion of contracts for any of the following types of banking products: standard current accounts in RON, EUR or USD, savings accounts, term deposits; negotiated deposits, structured deposits. VI. Debit Direct ConfortaBill Service Further to the adoption in Romania of the European standards on payments, we hereby inform you that we amended the conditions for performance of the Direct Debit and ConfortaBill services, whereby the bank is authorised to perform, on your behalf, (interbank and intra-bank) payments to third parties, mainly payments to utility providers. In order to simplify the interaction with the bank, we decided to reunite the two services under a single service, which shall be called Debit Direct ConfortaBill; the terms of the service were included in CGB - PF, chapter 7. The service is offered to all clients and becomes active by signing a Direct Debit Mandate. For the clients who have already contracted the Direct Debit and/or ConfortaBill services, starting May 16, 2016, the new conditions for performance of the service shall become applicable, as detailed in CGB - PF, Chapter 7, attached to this notification. The main modifications brought to the current Direct Debit and ConfortaBill services are as follows: (a) activation of the Direct Debit Mandates may be also made in the offices of the beneficiaries which offer this option. Similarly, you may amend and terminate the Mandates in the offices of the beneficiaries. The options of activation in any agency of the Bank, by the internet/mobile banking application or on the telephone shall remain valid, if you hold the Raiffeisen Direct service. If, on the payment date, the funds available in your account do not fully cover the value of the invoice and of the related payment fee, the Bank may decide to make the payment by turning the account to unauthorised overdraft. If you do not want to benefit from this facility, please submit a written request in any banking unit of Raiffeisen Bank. Your account shall be debited on the maturity date indicated by the beneficiary; if the maturity date is a non-banking day, your account shall be debited on the following banking day after the maturity; (b) if the beneficiary does not have an account opened with Raiffeisen, you shall no longer have to send a copy of the Mandate to the beneficiary, the Bank shall take over this task and shall inform the beneficiary on the activation of the service; (c) the new Direct Debit Mandate offers you several options in respect of payment instructions (single/ recurrent payments, setting a fixed amount); 12

13 (d) The Bank no longer offers the possibility to suspend a Direct Debit Mandate for a limited period. The Direct Debit Mandates which are suspended as of May 16, 2016 shall be terminated. If you wish to reactivate the service, you can sign a new Mandate in any agency of the Bank or through the Raiffeisen Online and Raiffeisen Smart Mobile services. VII. Amendments related to the Bank Deposit Guarantee Fund We hereby inform you of the amendment of the law regulating the guarantee of Bank deposits, the new legislative provision in this field being Law no. 311/December 4, 2015 on the guarantee schemes for Bank deposits and the Bank Deposit Guarantee Fund. In accordance with the provisions of this normative act, the available funds registered in your deposit accounts ( deposit meaning, according to the law, any credit balance, including interest owed, resulting from funds which are in another account or from transitional situations deriving from current banking operations, such as: term deposit, current account, savings account, etc.) are guaranteed in Romania by the Bank Deposit Guarantee Fund, according to the provisions in the Form for information provided to depositors, available at Also, Appendix 1 available further on informs you of all amendments to the General Conditions for Performance of Banking Operations for Natural Persons (CGB - PF). Changes communicated above will apply, under the same conditions and contracts concluded with Raiffeisen Bank, to for an under aged holder/assisted by a legal representative. If you are a legal representative for a holder (client of Raiffeisen Bank S.A.) under aged that uses services such as current account and services that come with it, to the extent that you do not agree with the changes notified and Appendix 1, you have the right to represent / assist the minor to denounce freely contracts with Raiffeisen Bank up on May 15, 2016 (for the changes that come into force on May 16, 2016), respective May 31, 2016 (for the changes that come into force on June 1, 2016). Should you require further information, please contact you personal banker, any Raiffeisen Bank branch or the telephone line dedicated to Premium Banking customers, by calling: , Telekom Romania network toll free or , regular-rate phone number, available from any telephone network. Your partner, Raiffeisen Bank, by C`t`lin Munteanu Director, Retail Customer Area 13

14 Appendix 1 contains all amendments to the Terms of the General Conditions for Performance of Banking Operations for Natural Persons (CGB-PF): 1. Chapter Definitions was supplemented by adding the definitions of: Debit Direct ConfortaBill Service Contract Specific Contract governing the contractual relations between the Bank and the Payer, derived from the activation of Debit Direct ConfortaBill Service, consisting of the provisions contained herein and the provisions that are found within the forms for issuance, amendment and termination of direct debit mandates. CRS (Common Reporting Standard) is the global standard for the automatic exchange of financial information between countries. The investment income (including interest, dividends, capital gains etc.) is concerned, held by the taxpayers in the accounts of the financial institutions within the countries participating in the global exchange of financial information. The global standard for exchange of financial account information and the multilateral agreement for the automatic exchange of information was initiated by OECD (Organisation for Economic Cooperation and Development) and the European Commission. The standard has three directions: the information to be reported, the reporting institutions and the reportable accounts. Romania ensures the legal framework by transposition of the European provisions within the Fiscal Procedure Code, which entered into force as of January 1, Moreover, within Chapter Definitions, the definitions for certain terms have been amended, as follows: Contact and contactless dual technology card = card allowing authorisation of payments both in online and offline environments (thus, the definition for credit card was extended as well). Contactless Technology = the technology that allows for the rapid performance of the Payment Operations, using radio waves by simply approaching a card to an EPOS or other terminals (the supplement to the manner of operation of contactless technology was thus inserted, in that it is applicable for any Payment Operations, not only for Low Value Payments). Low Value Payment = is the payment operation whose value is less than or at most equal to the limit set by the international card organisations and which is permanently displayed in the Bank s locations and on the Bank s website (the Bank s obligation to equally publish on its website the limits set by the international card organisations was inserted). Security Password in the relationship with the Bank identifier used for this purpose within the interaction with the Bank s Call Center telephone service, making full proof of the Client s/card User s identity, as well as of his/her will about the content of such conversations, along with any other information known only to the Bank and the Client/Card User, and the telephone conversations shall be further recorded in order to establish evidence in this regard. Thus, the identifiers which may be used for accessing the Call Center telephone service of the Bank are as follows: (a) a set of questions regarding data and information with respect to the contractual relationship between the Client/Card User and the Bank (personal data of the Client/Card User communicated to the Bank upon initiation of the relationship or within the process of data update, information with respect to the services and products contracted by the Client/Card User), obtaining correct answers amounting to the validation of the applicant s identity; (b) the Personal Number Code (CNP) and the last four digits on an active debit or credit card, either primary or additional card; (c) the Personal Number Code (CNP) and voice print. If the call is made from the telephone number declared to the Bank and registered in its database, the Personal Number Code shall no longer be requested in the process of authentication of the caller s identity (a new identification mechanism was thus inserted in the relationship with the Bank through the Call Center Service, the Bank giving up identification based on the answer communicated by the Client in the forms related to the debit/credit card to a standard question, considered as Security Password, and the implementation of a more flexible and more secure identification system, based on several Client identification options). 1

15 2. Art , regarding the categories of personal data which are processed by the Bank was amended in the sense of including biometric data and voice in these categories, the new content of this article being the following: The personal data processed shall include the following categories: identification data of the natural person: surname, first name, father s/mother s initial, home/residence address, fixed/mobile telephone number, personal number code, biometric data, voice; negative data: type of product, granting deadline, granting date, due date, loans granted, amounts due, outstanding amounts, number of outstanding instalments, arrears due date, number of days of delay in loan repayment, account status; positive data: type of product, granting deadline, granting date, due date, amounts granted, amounts due, account status, account closing date, loan currency, payment frequency, amount paid, monthly instalment, name and address of employer; fraudulent data: act committed, number and date of the court judgment/administrative instrument, issuer s name; data regarding inadequacies (inconsistencies). 3. Art was inserted, with the following content: Raiffeisen Bank S.A. applies the CRS requirements and, consequently, the Bank will identify the relevant CRS taxpayers and report information on the relevant individuals and accounts opened with the Bank by them, respectively on those accounts highlighting the direct or indirect holdings of financial assets by the relevant individuals in light of application of the CRS requirements. 4. Art was supplemented and a new article was inserted, i.e. Art , transposing the legislative amendments in the area of deposit guarantees brought by Law no. 311/2005, these articles reading as follows: The Client s available funds recorded in the Accounts are guaranteed in Romania by the Bank Deposit Guarantee Fund within the limits and with the exceptions provided for by Law no. 311/2015 on the guarantee schemes for bank deposits and the Bank Deposit Guarantee Fund, displayed at any Bank s unit. The level of compensation paid by the Bank Deposit Guarantee Fund is determined by deducting from the sum of all eligible deposits held by the Client who has the capacity as guaranteed depositor with the Bank, on the date the deposits became unavailable, the total value of claims outstanding at the same date of the Bank against the Client in question The Client shall be bound to inform the Bank, by filling in the specific form made available by it and submitting any documents requested, whenever the amounts cashed in the Account fall within the category of those which, by law, are guaranteed for 12 months from the date on which the amount was credited to the account, above the maximum ceiling provided for by law. 5. Art was amended in the sense of transposing the new way of appointment and revocation of current account delegates implemented by the Bank, as follows: (i) The appointment of account delegates, the identification data and the specimen signature thereof are recorded in the standard forms provided by the Bank for this purpose, as appropriate (the list of delegates contained in the Current Account opening applications, the enrolment and data update forms to be filled in for each delegate, the Specific Contract), such documents being kept by the Bank. If the appointment of delegates is made by means of distance communication channels, the identification data of the account delegates shall be recorded in the documents/computer applications specific to the means of access in question (ii) The representation mandate granted by the Client to the Delegate shall be deemed valid until its revocation performed by one of the following ways: filling in a new list of Delegates for the Current Account for which the change will operate in the Bank s units; filling in a specific request for revocation within the Bank s standard forms, for other types of Account (iii) The appointment or revocation, respectively, of Delegates shall become enforceable against the Bank as of the business day following the date of submission of the list of Delegates/request for revocation (as applicable). 2

16 6. Art was amended by deleting the phrase at its full discretion, in accordance with its internal rules and adding a new category of debits for which the Bank may decide to make payments that exceed the limit of the credit balance of the Current Account, i.e. any other amounts owed to the Bank under the Specific Contracts, the new content of this article being as follows: The Bank may decide to carry out a payment required by the Client or to recover fees, commissions, charges, interests, maturing loans, outstanding loans, any other amounts owed to the Bank under the Specific Contracts etc., which exceed the limit of the credit balance of the Current Account, even if there is no Specific Contract for an overdraft facility already concluded with the Client. Thus, the mere instruction to the Bank to process Payment Orders exceeding the credit balance of the Current Account, directly given by the Client or by mandate entrusted to the Bank or through or by a third party beneficiary, has legal value of early acceptance by the Client of a non-revolving overdraft facility ( unauthorised overdraft ), if the Bank decides to grant it upon processing the Payment Order. The interest owed by the Client is calculated in accordance with Section , stating that n is 30 and N is Art was amended to clarify the rules governing the closing of the current account, as follows: The Client may unilaterally terminate the legal relationship of the Current Account, at any time during the performance of the Specific Contract, by submitting, pursuant to the rules under paragraph Notices, a written request, to any of the Bank s units, without having to justify such a decision. The Deposit Accounts may be terminated under the provisions set forth by the Specific Contract. As a rule, the Current Account may be closed only if, on the date of the closure application, there are no ongoing products and/or services provided by the Bank requiring continued maintenance of the current account, in which case the Client may reapply for closure of the account only after termination/amendment, as appropriate, of the legal relationships related to the ongoing banking products/services. Account closure will be carried out on the date of the request; by way of exception, the closure of the current account with debit card attached (main and/or additional card) will be made after 30 calendar days from the date on which the Holder has requested to the Bank, in writing, the termination of the debit card contract, if payment transactions in settlement are recorded, by using the form made available by the Bank to this end. 8. Art was supplemented, in the sense that the reason for termination provided for under letter a) shall also apply in order to implement the CRS requirements. 9. Art letter iii) shall be amended in the sense of changing the manner of collecting the Management Fee for the current account. This continues to be due on a monthly basis on the last business day of the month, for the month in which its payment is due, unless there is a contrary provision in the application for account opening but, starting from the entry into force of CGB amendments, the collection shall be performed inclusively by creation of unauthorised overdraft (unauthorised overdraft), if there are no sufficient available funds in the account, with the application of the provisions of Section 3.4 Unauthorised overdraft granted by the Bank of CGB PF. The new version of Art letter iii) shall read as follows: (iii) The Bank shall be authorised by the Client to debit, on the management fee due date, the current account for which it is due, by the amount required to pay it off. Partial payments are also accepted. If there are no sufficient available funds in this current account, the Bank shall be entitled to enforce the right to compensation under the terms set forth by Section 3.5. herein. If none of the Client s accounts has sufficient available funds to settle the obligation to pay the management fee of the current account for the current month, the provisions laid down by Art on unauthorised overdraft shall be enforced. 10. Art shall be supplemented by the clause governing the Client s possibility to request being served the account statements to an address different from the Mailing Address, as follows: The Bank provides Clients with the possibility to choose, for communication by post of monthly account statements for the Current Accounts, a separate postal address for each Current Account, different from the Home Address or Mailing Address chosen by the Client in order to be served any other Notices, pursuant to Art here of. 3