Dynamic Currency Conversion (DCC) Training Presentation

Transcription

1 Dynamic Currency Conversion (DCC) Training Presentation

2 Dynamic Currency Conversion (DCC) Training Presentation What is Dynamic Currency Conversion (DCC)? Advantages of DCC Best Rate Guarantee Successful with the right question DCC 3 simple rules

3 Dynamic Currency Conversion (DCC) Training Presentation What is Dynamic Currency Conversion (DCC)?

4 What is DCC? Dynamic Currency Conversion (DCC) allows your international clientele to feel at home when making a payment. Customers have the option of paying directly in the currency of their card. EUR CHF $ USD Exchange rate 0,8332 USD Processing OK EUR 121,84 Your terminal identifies the card type and card currency and automatically suggests making the payment with DCC. The amount is converted using an exchange rate applicable at the time of the purchase/payment. The exchange rates are adjusted on a daily basis.

5 Which cards offer DCC?

6 All standard currencies are available for DCC EUR CHF $ The current list of all currencies is available to view on our website at any time:

7 Example of a transaction with or without DCC Processing fee Mark up Exchange rate (Exchange rate including processing fee) Selling price Conversion by SIX (DCC) Conversion by the card issuer

8 DCC - comparison in practice

9 DCC proof of payment/receipt Price in local currency EFT EUR: Amount in the card currency of your customer Total amount in local currency Exchange rate Declaration of consent Total Transaction Currency USD Local currency Exchange Rate EUR USD 1.00: % markup included on the exchange rate I accept that I have been offered a choice of currencies for payment and that this choice is final. I accept the conversion rate and the final amount in transaction currency.

10 Dynamic Currency Conversion (DCC) Training Presentation Advantages of DCC

11 Advantages of DCC for you as a merchant Attractive DCC payback for each DCC transaction No additional expenses - the payment process is the same Exchange rate updated daily Available in all standard currencies Best Rate Guarantee

12 Advantages of DCC for your international customers The cardholder can pay in his home currency Information on business expenses are available immediately Best Rate Guarantee Transparency thanks to the immediate additional display of the amount in the card currency on the terminal

13 Dynamic Currency Conversion (DCC) Training Presentation Best Rate Guarantee

14 Best exchange rate guarantee If a better exchange rate is found by the customer on the same day with the same card, then SIX will refund your customer the difference. Refund process: Following the purchase, your customer checks whether the payment was made on the same day and compares the exchange rate from SIX with that of his card issuer. Your customer will find all details including the refund form at Your customer fills out the online form and attaches the following documents: Transaction receipt Copy of the credit card bill or the account statement for debit cards SIX refunds the difference to your customers.

15 Dynamic Currency Conversion (DCC) Training Presentation Successful with the right question

16 Successful with the right question The POS terminal shows you on its display that an international card has been inserted. Ask the customer proactively if he would like to pay with DCC. Ask simple questions that the customer can answer with yes or no. Would you like to pay in dollars? Exchange rate USD 0, USD Processing EUR OK 121,84 Would you like to pay in your own currency / in the card currency? Would you like to pay using your card currency with the best exchange rate? Is it okay for you to pay in dollars?

17 Do you know your hit rate? A good hit rate is 70% - in other words, 7 out of 10 customers pay in their home currency. Increase your personal hit rate and benefit from high savings Hit rate: e.g. 25% 0 Possible DCC turnover (potential) Effective DCC sales

18 Something else to help you out a bit! To ensure that DCC works without any extra effort, we have created free advertising material. Your customers can see the advantages of DCC at a glance. It s worth putting them out! Pocket card Counter display Front spoiler Rear spoiler Stickers If you have any queries, please contact dcc@six-payment-services.com

19 Dynamic Currency Conversion (DCC) Training Presentation DCC 3 simple rules

20 DCC 3 simple rules Actively inform your customers about DCC. The cardholder must always be free to choose whether to use DCC or not. Cancellation and refund of a transaction made with DCC are always possible.

21 If you have any queries, please contact us at Many thanks for your attention!