Comprehensive Screening Report Activating Your InfoLink Resident Screening Account How to Get Started

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1 Comprehensive Screening Report Activating Your InfoLink Resident Screening Account How to Get Started Thank you for your interest in using InfoLink Resident Screening Service a dba of the SDMHC. The following compliance requirements are set by TransUnion, our credit provider. InfoLink Resident Screening Service, does not have authority to make any exceptions to the credit bureau s guidelines. NOTE: The San Diego Multi-Housing Corporation is a wholly owned subsidiary of the San Diego County Apartment Association. Federal Law - Fair Credit Reporting Act (FCRA) State and federal laws require that users of consumer reports certify that they have a permissible purpose to access consumer information as allowed by the Fair Credit Reporting Act (FCRA). InfoLink Resident Screening Service users permissible purpose is to qualify potential rental applicants and do pre-employment screening of rental property employees. Because of the heightened concern by credit bureaus regarding privacy of personal financial information, the SDMHC is required, by TransUnion, to obtain information to document and verify your permissible purpose under the FCRA. This information is used only to verify that you are a bona fide rental property owner. Your Documentation Each document must be signed by the rental property owner (or authorized person with Power of Attorney). Write your screening number on each document for accurate identification. Verify that each document is attached. Return your information via: Mail - The San Diego Multi-Housing Corporation, 5675 Ruffin Road, Suite 310 San Diego, CA nrobertson@sdcaa.com or Direct Fax How long will it take to activate my account? Your InfoLink account will be activated when all of the documentation listed below has been provided. Some members complete this process in one afternoon, others take longer. It depends on your sense of urgency to use the service. To avoid the last minute panic, you are encouraged to activate your account as soon as so that InfoLink is ready to use when you need it. How do I pay for InfoLink reports? You will receive an invoice the first of each month for reports run the previous month. Fees collected from applicants with rental applications can be deposited to your account until payment is made to SDMHC. 1 of 10

2 InfoLink End User Service Agreement InfoLink Acct. Number# Name of End User: End User Statement of Intent Nature of End User s business is: Permissible purpose for consumer data: Expected Volume (# of reports per year): Geographic Use: Local Regional National The San Diego Multi-Housing Corporation (SDMHC), dba InfoLink Resident Screening (InfoLink), provides Resident Screening Services to its End Users. Major credit reporting agencies require that certain information about InfoLink End Users must be on file at InfoLink Resident Screening offices prior to activating the screening account. Agreement - This agreement is made by and between Infolink and undersigned (hereafter End User). Services and per person fees (applicant, coapplicant and cosigner) are in accordance with Infolink's published pricing. In compliance with Public Law , and in order to obtain CONFIDENTIAL credit information, the undersigned applies to the SDMHC, InfoLink, for the use of its services under the Terms and Conditions outlined below. In consideration of the privilege of procuring credit and/or other information from and through InfoLink, the End User agrees to abide by the below Terms and Conditions. Terms and Conditions - 1. End User is a Sole Proprietor, Partnership, Limited Liability or Corporation and has a permissible purpose for obtaining consumer reports in accordance with the Fair Credit Reporting Act (15 U.S.C et seq.) including, without limitation, all amendments thereto (FCRA). The End User certifies its permissible purpose as: - In accordance with the written instructions of the consumer; or - For a legitimate business need in connection with a business transaction that is initiated by the consumer, including, but not limited to, tenant screening; or 2. End User certifies that End User shall use the consumer reports; (a) solely for the Subscriber s certified use(s); and (b) solely for End User s exclusive one-time use. End User shall not request, obtain or use consumer reports for any other purpose including, but not limited to, for the purpose of selling, leasing, renting or otherwise providing information obtained under this Agreement to any other party, whether alone, in conjunction with End User s own data, or otherwise in any service which is derived from the consumer reports. The consumer reports shall be requested by, and disclosed by End User only to End User s designated and authorized employees having a need to know and only to the extent necessary to enable End User to use the Consumer Reports in accordance with this Agreement. End User shall ensure that such designated and authorized employees shall not attempt to obtain any Consumer Reports on themselves, associates, or any other person except in the exercise of their official duties. End User will maintain copies of all written authorizations for a minimum of (5) years from the date of inquiry. THE FCRA PROVIDES THAT ANY PERSON WHO KNOWINGLY AND WILLFULLY OBTAINS INFORMATION ON A CONSUMER FROM A CONSUMER REPORTING AGENCY UNDER FALSE PRETENSES SHALL BE FINED UNDER TITLE 18 OF THE UNITED STATES CODE OR IMPRISIONED NOT MORE THAN TWO YEARS, OR BOTH. 3. End User shall use each Consumer Report only for a one-time use and shall hold the report in strict confidence, and not disclose it to any other parties, provided, however, that End User may, but is not required to, disclose the report to the subject of the report only in connection with an adverse action based on the report. Moreover, unless otherwise explicitly authorized in an agreement between Reseller and its End User for scores obtained from TransUnion, or as explicitly otherwise authorized in advance and in writing by TransUnion through Reseller, End User shall not disclose to consumers or any third party, any or all such scores provided under such agreement, unless clearly required by law With just cause, such as violation of the terms of the End User s contract or a legal requirement, or a material change in existing legal requirements that adversely affects the End User s agreement, Reseller may, upon its election, discontinue service the End User and cancel the agreement immediately. 4. End User warrants that information accessed through InfoLink will not be used in connection with any of the following business types: Adult Entertainment Asset Location Services Attorney Law Firm Bail Bondsman Credit Counseling Credit Repair Dating Services Financial Counseling Genealogical Research Law Enforcement Massage Services Missing Children Location News Agency Journalist Pawn Shop Private Investigation Repossessions 3 rd Party Subscriptions Publications Tattoo Services Time Shares 2 of 10

3 5. End User acknowledges that they are the End User of record, and that they are subject to provisions of the federal Fair Credit Reporting Act (FCRA), including but not limited to the following: a. 615 (a) (1) - If any person takes any adverse action with respect to any consumer that is based in whole or in part on any information contained in a Consumer Report, the person shall provide oral, written, or electronic notice of the adverse action to the consumer. b Any person who knowingly and willfully obtains information on a consumer from a Consumer Reporting agency under false pretenses shall be fined under title 18, United States Code, imprisoned for not more than 2 years, or both. 6. End User is responsible for delivery of Notice of Adverse Action to any consumer (applicant) granted less than the most favorable terms, including those approved conditionally or denied tenancy altogether. 7. End User agrees that information and reports prepared or provided by InfoLink are for one-time use only. End User further agrees that the reports and information contained in the reports represent confidential information, will be held in a Secure Location and will not be disclosed to any third parties, except as required by the FCRA, state and local laws. Secure Location is defined as (at minimum) a locking file cabinet located in an area that is locked when not in use. 8. End User will establish strict procedures to ensure that End User s employees access Consumer Information only for residential screening purposes, in the exercise of their duties. 9. End User agrees that before requesting information from InfoLink, they have obtained written authorization from the applicant to obtain and/or verify their credit history, reference information, character, and/or other information relevant in the rental or leasing of residential real estate. End User will maintain copies of all written authorizations for a minimum of five (5) years from the date of inquiry (application). This requirement applies whether the applicant actually moves in or not. 10. End User acknowledges that InfoLink has access to Consumer Reports from one or more consumer credit reporting agencies and other sources. 11. End User, for scores obtained from TransUnion LLC, or as explicitly otherwise authorized in advance and in writing by TransUnion LLC through InfoLink Resident Screening, End User shall not disclose to consumers or any third party, any nor all such scores provided under this Agreement, unless clearly required by law. 12. End User certifies that it will request consumer reports pursuant to procedures prescribed by InfoLink Resident Screening from time to time only for the permissible purpose certified above, and will use the reports obtained for no other purpose. 13. End User acknowledges that identity theft or erroneous matches may result in information being inaccurately associated with individual applicants. End User agrees to promptly notify InfoLink when applicants challenge the accuracy reports upon which a denial of tenancy or conditional offer of tenancy is based. End User and InfoLink will cooperate with one another and the applicant to confirm the accuracy of such reports and the validity of corresponding denials or conditional approvals. 14. End User and InfoLink agree to promptly notify one another when and if they become aware of a claim or the possibility of a claim based on the FCRA, state consumer credit reporting and investigative consumer reporting acts, and other applicable federal, state and local laws. Notification shall be in writing and by registered mail and shall be mailed within forty-eight (48) hours of becoming aware of such claim. 15. InfoLink warrants that it will make its best effort to verify the accuracy of credit, criminal and other findings compiled and/or copied from public records, consumer credit reporting agencies, and other sources. However, InfoLink cannot and does not represent or warrant that the information provided in its investigative reports is either complete or accurate. Death Master File TransUnion End User Requirements End User certifies that it meets the qualifications of a Certified Person under 15 CFR Part and that its access to the DMF is appropriate because: a. Certified Person: End User has a legitimate fraud prevention interest, or has a legitimate business purpose pursuant to a law, governmental rule, regulation or fiduciary duty, and shall specify the basis for so certifying; and b. Security: End User has systems, facilities, and procedures in place to safeguard the accessed information; experience in maintaining the confidentiality, security, and appropriate use of the accessed information, pursuant to requirements similar to the requirements of section 6103(p)(4) of the Internal Revenue Code of 1986; and agrees to satisfy the requirements of such section 6103(p)(4) as if such section applied to End User; and c. End User shall not disclose information derived from the DMF to the consumer or any third party, unless clearly required by law. 3 of 10

4 d. Penalties: End User acknowledges that failure to comply with the provisions above may subject Reseller to penalties under 15 CFR of $1,000 for each disclosure or use, up to a maximum of $250,000 in penalties per calendar year. e. Indemnification and Hold Harmless: End User shall indemnify and hold harmless the TransUnion and the U.S. Government/NTIS from all claims, demands, damages, expenses, and losses, whether sounding in tort, contract or otherwise, arising from or in connection with End User s, or End User s employees, contractors, or subcontractors, use of the DMF. This provision shall survive termination of the Agreement and will include any and all claims or liabilities arising from intellectual property rights f. Liability: a. Neither TransUnion nor the U.S. Government/NTIS (a) make any warranty, express or implied, with respect to information provided under this Section of the Policy, including, but not limited to, implied warranties of merchantability and fitness for any particular use; (b) assume any liability for any direct, indirect or consequential damages flowing from any use of any part of the DMF, including infringement of third party intellectual property rights; and (c) assume any liability for any errors or omissions in the DMF. The DMF does have inaccuracies and NTIS and the Social Security Administration (SSA), which provides the DMF to NTIS, does not guarantee the accuracy of the DMF. SSA does not have a death record for all deceased persons. Therefore, the absence of a particular person on the DMF is not proof that the individual is alive. Further, in rare instances, it is possible for the records of a person who is not deceased to be included erroneously in the DMF. b. If an individual claims that SSA has incorrectly listed someone as deceased (or has incorrect dates/data on the DMF), the individual should be told to contact to their local Social Security office (with proof) to have the error corrected. The local Social Security office will: i. Make the correction to the main NUMIDENT file at SSA and give the i.individual a verification document of SSA s current records to use to show any company, recipient/purchaser of the DMF that has the error; OR, ii. Find that SSA already has the correct information on the main NUMIDENT ii.file and DMF (probably corrected sometime prior), and give the individual a verification document of SSA s records to use to show to any company subscriber/ purchaser of the DMF that had the error. Disclaimer of Warranties - InfoLink makes no other representations or warranties, express or implied, including, but not limited to the implied warranties of merchantability or fitness for purpose. In any event, InfoLink s liability to End User for any reason and upon any cause of action or claim arising out of, or in connection with this agreement, shall be limited to the amount of transaction fees paid by End User to InfoLink under this agreement for the 30 days immediately preceding the occurrence which is the basis of the claim; provided, however, that in no event shall InfoLink be liable to End User for any indirect, special or consequential damages, lost profits or damages resulting from lost data or business interruption due to use or inability to use any of InfoLink's systems or services. Indemnification - End User agrees to hold harmless and indemnify InfoLink, Moco Incorporated, TransUnion and other data providers, against any and all claims, demands, actions, liabilities, judgments, injuries, damages, losses, penalties, expense and costs (including but not limited to reasonable attorneys fees and court costs) arising or resulting from any act, error or omission by Agent or any of its officers, employees or agents, arising out of performance or non-performance of End User s obligations under this agreement, the FCRA and other applicable federal, state and local laws. Payment Terms - Agent agrees to pay service fees in full net 30 days. Services provided will be billed at the end of each calendar month. If account is delinquent in excess of thirty (30) days, a monthly service charge of 1.5% will be applied to any outstanding balance. Agent agrees to pay SDMHC in full upon receipt of the statement for screening services rendered during the invoice period. Terms are Net 10; a late charge at the rate of 1.5% per month (18% A.P.R.) will be assessed on all balances 30 days past due. Accounts with balances 60 days or greater may be subject to collection proceedings and suspension of services. Agent agrees to maintain membership with the San Diego County Apartment Association annually. InfoLink reserves the right to adjust prices without prior notice or approval of applicant. Individual and group report prices are based on the current rate schedules in effect. Waiver of Rights - Failure of any party to enforce any of its respective rights or remedies hereunder with respect to any specific act or failure to act will not constitute a waiver of rights by that party to enforce those rights and remedies with respect to any other or subsequent act or failure to act. Governing Law & Severability - The laws of the State of California shall govern this agreement. If legal action is brought or claim is made under this agreement, the court shall add to any relief given, for the benefit of the prevailing party, court costs and reasonable attorneys fees. If for any reason a court of competent jurisdiction finds any provision of this to be unenforceable, then this Agreement, including all of the remaining terms, will remain in full force and effect as if such invalid or unenforceable term had never been included. 4 of 10

5 Attorney s Fees - The prevailing party in any arbitration proceeding or action brought against the other party to enforce the terms of this Agreement or any rights or obligations hereunder, shall be entitled to recover its reasonable costs and expenses, and reasonable attorney s fees, in connection with such proceeding or action. Termination - Either party may terminate this Agreement, with or without notice; provided, however, that termination does not relieve either party of its obligations under the Agreement arising out of transactions which occur prior to said termination. Entire Agreement - This Agreement, including signed attachments (if any) constitutes the entire Agreement and supersedes and cancels any and all prior agreements between the parties. Changes to this agreement must be made in writing and be signed by both parties. Acknowledgement - End User warrants that they have direct knowledge of the facts certified and that they have read, understand and will comply with the above terms. Print Name Signature Title Date 5 of 10

6 Business Verification & Authorization NAME STREET ADDRESS CITY STATE ZIP MAILING ADDRESS (if different) CITY STATE ZIP CONTACT PHONE FAX _ BUSINESS TYPE URL, WEB SITE CHECK ONE Yes No My rental business is a sole proprietorship. My rental business is a partnership. Name of Partnership My rental business is a LLC. Name of LLC My rental business is a corporation. Name of Corporation Are you engaged in the underwriting of insurance? Are you licensed or providing service as an attorney or detective/investigating agency? If yes, indicate which Do you intend to resell or release information from the consumer credit report to a third party? Does your company provide credit repair or credit counseling for a fee? Sole Proprietors and Partnerships: Please complete and return the Sole Proprietor and Partnership Credit Application. ACKNOWLEDGEMENT I/we certify that to the best of my/our knowledge, all statements are true and complete. False, fraudulent or misleading information may be grounds for denial of services. Print Name: Title: Signed: Date: 6 of 10

7 Sole Proprietor & Partnership Credit Application InfoLink Application to Perform Resident Screening Applicant Information Legal Name (Last Name First Middle) Soc Sec # Date of Birth Drivers License #/State Other Name(s) Used Home Phone Mobile Phone Current Residence House # Street Zip City State AGREEMENT In compliance with state and federal consumer reporting laws, you are hereby advised that a screening will be conducted regarding the information contained in this application. The report may contain information regarding your credit worthiness, character, general reputation, personal characteristics and mode of living. By signing this application, you authorized the San Diego Multi- Housing Corporation, dba InfoLink Resident Screening, whose address is 5675 Ruffin Road, Ste. 310,, San Diego, CA 92123, and whose telephone number is , to conduct the screening. If screening privileges are denied based upon information contained in the report, you may request and obtain a copy of the report. You have the right to dispute the accuracy of information contained in the report. You may have additional rights under both state and federal laws. I certify that to the best of my knowledge, all statements are true and complete. False, fraudulent or misleading information may be grounds for denial of services. Print Name: Title: Signed: Date: 7 of 10

8 Verification of Deposit Business is defined as all owners and managers of residential rental property. Your Business Banking Account is defined as the account used for processing rental income deposits and payment of rental property expenses. It may be your personal account or a specially designated account. Please complete accurately to expedite the activation of your resident screening account. I authorize the San Diego Multi-Housing Corporation to request Verification of Deposit on the account listed, in the process of meeting TransUnion s compliance tenant screening requirements. Print Authorized Signer s Name Authorized Signer s Signature Phone Number Title Date Fax Number Bank Information Name of Banking Institution: Complete Bank Address: City: State: Zip: Name on Account: Phone Number: Account Number: Fax Number: For Bank Use Only Date Account Opened: Customer s Nature of Business: Average Daily Balance: Verified By: Send Account Verification to: San Diego Multi-Housing Corporation 5675 Ruffin Road, Suite 310, San Diego, CA nrobertson@sdcaa.com Fax: of 10

9 Rental Property Listing(s) List all properties owned and/or managed. Attach additional sheet if necessary. Please notify the SDMHC, immediately in writing if you sell or transfer property ownership and/or management. Property Name: Address: City: State: Zip: Contact: Phone: Property Name: Address: City: State: Zip: Contact: Phone: Property Name: Address: City: State: Zip: Contact: Phone: No. of Units: No. of Units: No. of Units: Business References Business is defined as all owners and managers of residential rental property. Verification of your rental related business references is required by TransUnion prior to activation of your resident screening account (i.e. gardener, electrician, plumber, painter, carpet cleaners, etc.). To expedite the activation of your resident screening account, attach copies of three (3) vendor invoices with the property address, dated within the last 12 months. Complete accurately. Incomplete information will delay the activation of your account. Yes No I give permission to InfoLink to contact the business references listed below. Yes No This is a first time rental property. If you answered NO, complete the information below. 1) Business Name Bus. Fax 9 of 10 Name of Contact Phone 2) Business Name Bus. Fax Name of Contact Phone 3) Business Name Bus. Fax Name of Contact Phone

10 Authorized Users Register all individuals authorized to use your InfoLink account and who are authorized to process consumer reports. You are responsible for all reports requested by anyone using your account. It is important that you notify InfoLink as personnel changes are made. (Use a 2 nd sheet for additional names.) I authorize the person(s) listed to access the InfoLink Resident Screening Service, and I acknowledge full responsibility for all consumer reports processed under my membership account First and Last Name Property Name Address Phone First and Last Name Property Name Address Phone First and Last Name Property Name Address Phone Fax Fax Fax Title No. of Units City State Zip Title No. of Units City State Zip Title No. of Units City State Zip Additional compliance documentation required by TransUnion Proof of Ownership Provide a copy of a County Tax Assessor s Bill or Escrow Closing Statement (dated within the last 12 months). Secured Property Tax Detail documents are not acceptable. Provide one of the following: 1) Rental property insurance statement or 2) Rental property utility statement Rental Application - copy of the rental application form that you are currently using Provide a current bank statement or voided check (corresponding with the account on the Verification of Deposit Copy of current Driver s License legible copy (no fax copies) Copy of your telephone/utility bill, showing your name and residential street address. IF APPLICABLE Copy of LLC Agreement and/or Partnership Agreement: Operating Document Sample of marketing materials (business card, brochure, advertisement) Power of Attorney 10 of 10

11 Infolink Member No. * An SDCAA product powered by MOCO Business Verification Order Form *Denotes Required Fields Client Information Please input name of business or property owner and the address where the inspection will occur. Contact Information Need information for contact that is authorized to participate in the inspection. Special Pricing Inspection $ Processing Fee $15.00 Total=$69.00 STOP If you have internet access you can order online with no processing fee. *follow website link at the bottom of this order form Client Name (Business or Individual) * Street Address * City * State * Zip * Is this a commercial or residential site? * Commercial Residential Contact First Name * Contact Last Name Phone Number * Fax Number * Dedicated Line * Yes Address Alternate Contact Name or Title * Alternate Contact Phone Number * Special Comments No Contact Day (Circle Days) Mon Tue Wed Thu Fri Sat Sun Contact Hours * Payment Method * Visa MasterCard American Express am to pm Cardholder Name * Card Number * Signature * Expiration * Credit Card Billing Address * City * State * Zip * I confirm and agree that this order for inspections is being made pursuant to TrendSource s Terms of Service. See back of form or view at: Fax or Mail Order Form: TrendSource, Inc. / Attn: Business Verifications Fax Pacific Hwy., Suite 200 San Diego, CA 92110

12 Infolink Member No. * An SDCAA product powered by MOCO TrendSource, Inc. Business Verification Terms of Service ACCEPTANCE OF TERMS: TrendSource provides its service to you (hereinafter the Client ) subject to the following Terms of Service (hereinafter "TOS"), which may be updated by TrendSource from time to time without notice to Client. Client can review the most current version of the TOS at any time at: In addition, when using TrendSource owned or operated services, Client and TrendSource shall be subject to any posted guidelines or rules applicable to such services, which may be posted from time to time. All such guidelines or rules are hereby incorporated by reference into the TOS. TrendSource may also offer other services that are governed by different terms of service. PARTIES TO PURCHASE ORDER: By confirming your acceptance of the TOS and/or submitting an order, Client hereby enters into this Purchase Order (hereinafter Agreement ) with TrendSource, Inc., which has its principal business located at 4891 Pacific Highway, Suite 200, San Diego, California CLIENT IS ORDERING ONLINE: Physical Site Inspections are billed at the amount of $54 per inspection unless otherwise noted, and will meet the requirements of the following credit bureau(s) at the time of purchase: TransUnion. Physical inspections in the state of Nevada will be charged at a rate of $95 per inspection. There will be a charge for all visits that are ordered and scheduled. The client agrees that they are responsible to pay for all ordered and scheduled visits and are responsible to ensure only authorized personnel who have the authority to order visits are given access to the ordering website. All orders must be Pre-Paid. Orders placed On-Line or faxed must be paid by a valid credit card. Orders submitted by mail may be paid by valid credit card and/or check. Orders paid by check will processed subsequent to the check clearing. CLIENT IS ORDERING VIA FAX OR MAIL: All inspections ordered via fax and/or mail will be subject to an additional $15 processing fee. Final inspection reports will be posted on the clients secure business verification website for access by the client and their authorized designee(s). Additionally, a copy of the inspection report will be mailed (standard post), faxed or ed to the client, which will be at the discretion of TrendSource. SHOP DESCRIPTION: TrendSource will provide onsite physical business site inspections per certification standards. A TrendSource field agent will contact the individual or business to be visited and schedule an inspection appointment. The field agent will visit the location at the set time, fill out the Certified Physical Inspection Checklist, and take the required photographs. Client gives their consent to have the required inspection photographs taken with the limitation that they only be used for the purposes of the inspection. ONLINE ORDERING & REPORTING: TrendSource will provide Client with their own secure website for the purposes of ordering site inspections, tracking assignments, canceling requests and reporting completed site inspections. Reports will be available twenty-four (24) hours a day, seven (7) days per week, three hundred sixty five (365) days a year. Website down time due to computer problems, unforeseen circumstances or server maintenance may occur from time to time and advance notice will be provided whenever feasible. Information will be exportable in MS Excel, PDF, and . Websites and programming furnished by TrendSource are part of The Rapid Knowledge Transfer System and are the proprietary and intellectual property of TrendSource. Client acknowledges and agrees that TrendSource is, and shall remain sole owner of The Rapid Knowledge Transfer System and associated proprietary documentation. Other distribution methods such as hard copy printing, mailing, faxing, etc. are available and will be provided at $15 per copy and any associated delivery charges (i.e. postage, overnight delivery, phone charges, etc). USE OF CLIENT DATA: The Client data and information compiled by TrendSource pursuant to this Agreement is treated as confidential information by TrendSource. TrendSource shall hold Client s confidential information in strict confidence, and shall limit disclosure of Client information to only authorized third parties. By agreeing to the terms and conditions set forth within the Client authorizes the disclosure of Client information to San Diego Multi-Housing Corporation, DBA as IOnfoLink Resident Screening Services for the purpose of meeting state and federal law, consumer credit reporting and tenant screening regulations, and the San Diego Multi- Housing Corporation, DBA as InfoLink Resident Screening Services bylaws. TrendSource does not control the use of Client information by authorized third parties. Client agrees without prejudice to release TrendSource from any liability and/or claims associated with the release of Client information to authorized third parties. TrendSource will take all reasonable precautions necessary to safeguard this data and information from unauthorized release. Client hereby expressly understands and agrees that TrendSource can utilize any such Client information and data, for purposes of compiling statistical industry data and other TrendSource reporting information and products, as long as TrendSource does so without specific reference to the Client's business name. SITE INSPECTION GUIDELINES & CANCELLATIONS: Inspections cancelled by the Client after the agent has been assigned to the inspection and started the process of calling for an appointment will incur an additional charge of $10 per inspection. Inspections cancelled by the Client after the verification appointment has been scheduled will be billed at $20. Cancellations that arise from the site inspection contact s refusal to schedule an appointment or their cancellation of a scheduled appointment will be billed at $20. Rescheduled inspections will be billed at the full inspection amount of $54.00 Inspections where the TrendSource field agent cannot perform the inspection due to the contact being unavailable, with no alternative contact provision made, or where the business cannot be verified (office closed, door locked, no answer), Client will be billed the full verification amount of $ LOCATIONS TO BE VISITED Client will provide to TrendSource, utilizing the online ordering system or via fax/mail order form, the following information for each location to be visited: Complete address information including the official business name and address, city, state, and zip code of the location to be visited. Contacts days and hours of availability. Contact Name, title, phone number and address of the individual with whom the agent should schedule the visit. Alternative contact name and/or title, and phone number Verification by means of a checked Confirmation Question on the online ordering system will generate an advising the client or authorized representative that a TrendSource agent will be contacting them to schedule an appointment to conduct an onsite inspection of the client s operations, that will include, an inspection of the physical location and an evaluation of both the activity observed and the security features utilized at the location. PROGRAM DATES OR CYCLE: Site Inspections will occur as determined by the needs of the Client. Requests for site inspections that are accepted by TrendSource to be executed will be processed and completed within thirty (30) days of their receipt provided that all required information is accurate and barring any situations not in TrendSource s or it s authorized agent s control. Requests with incorrect address, phone or contact information or visits where the field agent is unable to perform the inspection due to the contact at the location failing to honor the set appointment time will be rescheduled beginning with new information or a new appointment time as a new site inspection. TrendSource at their discretion may choose to start the site inspection cycle again at day one (1) of the request for delivery purposes. TrendSource reserves the right to modify the price in the future for site inspections not yet purchased. CANCELLATION NOTICE: Client or TrendSource may, at any time, by written notice delivered to the non-terminating party s principal place of business, terminate this Agreement. The effective date of termination provided of this Agreement shall be as specified in such written notice and shall be no less than thirty (30) days from the date written notice is provided by the non-terminating party. INDEMNIFICATION: Client shall indemnify, defend and hold harmless, TrendSource and each of its directors, shareholders, officers, directors, agents, contractors, employees, and SanDiego Multi-Housing Corporation, DBA as InfoLink Resident Screening Services from any loss, claim, lawsuit, damage, liability or expense, of any nature or kind (including any attorneys' fees incurred) arising from any claim, lawsuit or demand of any kind made by any third party, including, but not limited to, any of Client's employees, franchisees, agents and/or representatives that in any way involves the work performed by TrendSource pursuant to this Agreement, including specifically the work described in the "Shop Description" paragraph within this Agreement. Client's duty to indemnify, defend and hold harmless TrendSource under this paragraph specifically extends to all claims, lawsuits or demands resulting from the physical inspections, photographs, evaluations, standard products and/or completion of the inspection checklists by TrendSource, as well as any claims, lawsuits or

13 Infolink Member No. * An SDCAA product powered by MOCO demands resulting from any corrective action taken by Client including the termination of its employees and/or termination of contracts that are based in whole or in part on the work performed by TrendSource for Client pursuant to this Agreement. PAYMENT TERMS; All orders must be pre-paid prior to performing the Physical Site Inspection. Client agrees to prepay for all services ordered under this Agreement by credit card or check. Client hereby authorizes TrendSource to charge Client's credit card in the amount due for all services ordered by Client. Client hereby agrees and confirms that sufficient funds will be available within Client's credit card or bank account(s) to cover the transactions that are ordered by Client and scheduled for payment. Client agrees to pay a $25 fee for any payment returned due to insufficient funds. Failure to pay all order and fees will result in a lockout of service and rejecting of future orders. Any legal fees and collection costs incurred by TrendSource or its agents in collecting payment from Client shall be paid by Client in addition to any outstanding past due balance. Failure to pay may also result in automatic cancellation of this Agreement. ENTIRE AGREEMENT: This Agreement, including the TOS, which may be updated by TrendSource from time to time without notice to Client, shall constitute the entire understanding and Agreement between the parties as to the subject matter of this document. Any other modifications to this Agreement must be agreed to in writing by both parties to this Agreement and signed by a duly authorized officer of each party. RESOLVING DISPUTES: The parties to this Agreement represent that they will both act in good faith in trying to informally resolve any disputes they have between each other regarding this Agreement, including the TOS. To the extent any dispute cannot be resolved informally, the parties to this Agreement shall submit their dispute to the American Arbitration Association ( AAA ) or another mutually agreed upon arbitrator, in San Diego, California for a binding and final arbitration and any such proceeding shall be governed by California law. USER AGREEMENT: By accessing any of TrendSource systems you hereby acknowledge and agree that all content and the collection, arrangement and assembly of the content and related systems is the sole property of TrendSource. Therefore, all users hereby acknowledge that all the content included on TrendSource website(s) or otherwise made available via any TrendSource system, including, but not limited to text, graphics, logos, trademarks, trade names, button icons, images, pre-design templates, sounds, software and other material, is the sole and exclusive property of TrendSource. Your use of any websites and related systems are therefore non-transferable and limited and cannot be used for any other purpose without the express written consent of TrendSource. By ordering and paying for an inspection you acknowledge your acceptance of this User Agreement and TOS.