SynXis Property Manager (PM) Release Notes Enhancements and Resolved Defects. Wyndham July, 2016

Transcription

1 SynXis Property Manager (PM) Release Notes Enhancements and Resolved Defects Wyndham July, 2016

2 Copyright SynXis Enterprise Intelligence Suite, SynXis CR, SynXis VA, Sabre, and the Sabre logo are trademarks of an affiliate of Sabre Inc. All other trademarks are the property of their respective owners. 2016, Sabre GLBL Inc. All rights reserved. 10/15. Sabre Hospitality Solutions 2

3 Table of Contents F1 Help... 3 Enhancements... 4 New OTA Credit Card Sale Process... 5 Resolved Issues... 6 F1 Help We update SynXis PM Help (F1 Help) with each release. Search for the What s New? Help topic to read details and access links to the new functionality. Access Help within SynXis PM by selecting the Help action button. Use the Contents or Search tab to locate the appropriate Help topic. Training Training classes are added and updated following product releases to support new functionality. Select the Training module to view the Training Center which contains a set of instructional e-learning videos used to train hotel staff on how to use the application. The videos in Training Center display based on a user's security template. Sabre Hospitality Solutions 3

4 Enhancements OTA Activation Control in Property Defaults OTA activation is controlled by the OTA / Single Use Credit Card Process setting in the Defaults tab. When selected, OTA processing is enabled for the property. (This functionality will be turned on by default and should always stay on) When not selected, OTA processing is not active. Sabre Hospitality Solutions 4

5 New OTA Credit Card Sale Process This process only applies when OTA / Single Use Credit Card Process is selected. Processing Changes: During the Close of Day process the SynXis PM will search for all reservations that include a rate plan marked as Single Use Credit Card that are due to arrive on the next business day, the SynXis PM will automatically process a sale transaction against the reservation balance and post the sale transaction in guest folio. When the sale transaction is successful, the GTD in the reservation marked as Primary becomes DP- Deposit. And the single use credit card moves to the secondary GTD and is removed from the folio association. Upon check in, user needs to change the GTD on the reservation to a valid form of payment that allows check in. If the Sale transaction fails for any reason or a same day reservation arrives after night audit, SynXis PM will enable the following functions: SynXis PM compares the balance on the folio against the Estimated Stay Amount. If the Estimated Stay Amount exceeds the balance on the folio, this means that the credit card sale was not successful. The system activates a button to allow the Single Use credit card process. When users select that option, the system pre-posts the sale for any Reservation arriving on the current business day. This posting occurs after Close of Day processes for that day (same day at the reservation arrival). If the sale declined, users can to trigger the process again or check in the reservation following the current functionality For reservations with the rate plan flagged as No Quote, SynXis PM posts the sale against the credit card for an amount equal to the reservation s Total Stay Amount to the No Print Folio. If the process fails, the credit card will remain unchanged and as the Primary method of payment on the reservation Sabre Hospitality Solutions 5

6 Resolved Issues Guest List Report by Arrivals by Date Taken was calculating an incorrect total of Guests and Rooms. Monthly summary report showing incorrect amount of rented rooms Credit Card Transaction Totals is not showing Vendor ID in Transaction Totals Report Revenue Rooms shows incorrect on Statistics Report Incorrect No Rooms Available response during multi room reservation booking Cash guarantee on a WI reservation is causing the total stay amount to post when saving charges that exceed the stay amount Autopost function for SRB1 rate calculates Cash Portion inclusive of taxes when it should be exclusive Changing dates in the Edit Master Rate screen allows the master rate field to be editable When users swipe a credit card a second time after an error for the expiration date, the incremental authorization applies to the original expiration date entry and gets an "expired card" error. Group Statistics popup displays incorrect data when more than 1 name is attached to a group reservation. Individual new group reservation getting pop up that groups rates are not available when they are defaulting to rack when using the room wizard or the drop down to select a room for a walk-in or same day reservation sites are able to choose an occupied room for the guest ""Enable Manager Override Process"" check box remains unchecked even after saving this option Site is getting an unhandled exception every time they add a credit card to the folio and its saving and not going to fuse box Estimated remaining is not reselecting and updating with the authorization on the account when using PREPOST When changing the Primary CC of the same CC type, it does not automatically select the new primary as the default when posting payments in the folio Tesa Key Interface Not Functioning and giving a system error Slowness in Creating Reservation For Groups in Account Wizard - Batch 2 Performance Improvement for Groups Default room type rate under the Rate Differential section of F8 in the Revenue Management controls can be modified Folio - Character limitation and positioning in Folio legal notice Credit check needed column is showing incorrect amount when we have LOS authorization for the reservation Single use credit cards are not auto posting at night audit or displaying the single use credit card icon within the reservation. The audit will now auto post the single use credit cards and the icon will now display in the guest record. During night audit, the post advance purchase screen was displaying future guests. The list will only display guests due to check in. Sabre Hospitality Solutions 6

7 Resolved Issues Cancellation letter references Red Roof Inn. Cancellation letter will no longer reference Red Roof Inn. Postings in FuseBox that are not on the corresponding guest s folio. All approved postings in FuseBox will now display on the guests folio. Sabre Hospitality Solutions 7