Standard Corporate Customer Terms and Conditions

Transcription

1 Standard Corporate Customer Terms and Conditions Effective as of 17 October 2016 ING Wholesale Banking ING Bank N.V., Sofia Branch

2 ING is one of the largest providers of financial products in Europe. ING offers Clients financial products in payment services, loans, mortgages and investments. In addition ING acts as an intermediary in insurances and pensions. ING Wholesale Banking is the new name for ING Commercial Banking from January 2016 onwards. We believe the new name represents the full scope of our offering in a better way. Our services, products and geographical spread remain unchanged. These Standard Corporate Customer Terms and Conditions are effective as of 17 October 2016 and applicable to the Payments Services offered by ING Bank N.V., Sofia Branch. Rates offered in this brochure are subject to change. All fees shown in this brochure are exempt from VAT unless expressly stated otherwise. Exchange rates can be found via your local ING Office. ING Bank N.V. - Sofia Branch, registered address at 49B Bulgaria Blvd, Sofia 1404, Bulgaria, registered in the Commercial Register with the Entries Agency, EIK , operationally regulated in Bulgaria by the Bulgarian National Bank, 1, Knyaz Alexander І Sq., Sofia 1000, Bulgaria. Standard Corporate Customer Terms and Conditions October

3 Overview On June 16, 1994 Bulgarian National Bank granted ING Bank N.V. a full license for banking activities in Bulgaria. ING Bank N.V. - Sofia Branch commenced operations in October Following Bulgaria s accession in the European Union on January 1st 2007, the Dutch National Bank started to perform prudential supervision over ING Bank N.V. Sofia Branch activities, while the Bulgarian National Bank continues to be responsible for company s day-to-day operations. Activities ING Bank N.V. Sofia Branch (ING Bank Sofia) as a wholesale banking player provides services in the areas of Corporate Banking, Trade and Commodity Finance, Investment financial instruments services under Art. 5, Para. 2 of the Law on the Markets in Financial Instruments Law /MFIL/, including additional services under Art. 5, Para.3 of the MFIL and Payments and Cash Management products Target Clients for ING Bank Sofia are: Multinational and international companies Large, export oriented Bulgarian companies Major importers/exporters to/from Bulgaria Transaction services offered by ING Bank Sofia are: Payment and Cash Management Services Bank Accounts Interactive channels Local and Foreign single credit transfers Domestic Direct Debit Commercial cards Reporting Cash Deposit and Cash Withdrawal Foreign Exchange Products Spot, Forward and Swaps (up to 1 year) in major currencies and BGN Money Market Products Call Deposits (one day notice), Fixed Term Deposits (major currencies, BGN) Trade Finance Export and Import finance Export L/C advising and confirmation Import L/C opening Guarantees Cards and cheques processing Corporate Financing Short-term facilities in the form of overdraft or revolving credit facility Import or export financing Limits for issuance of Bank Guarantees or Letter of Credits Project financing Co-financing with other international finance institutions Investment financing List of the Main Foreign Correspondents Cur. Bank BIC Code Cur. Bank BIC Code USD JPMorgan Chase Bank, N. A. CHASUS33 NOK ING Bank N.V., Amsterdam INGBNL2A New York EUR ING Bank N.V., Amsterdam INGBNL2A AUD ING Bank N.V., Amsterdam INGBNL2A CHF Credit Suisse, Zurich CRESCHZZ80A CZK ING Bank N.V. Prague Branch INGBCZPP GBP HSBC Bank PLC, London MIDLGB22 HUF ING Bank N.V. Hungary Branch INGBHUHB CAD The Bank of Montreal, Montreal BOFMCAM2 PLN ING Bank Slaski N.A. INGBPLPW JPY Mizuho Corporate Bank Ltd, MHCBJPJT RON ING Bank N.V. Bucharest Branch INGBROBU Tokyo SEK Skandinaviska Enskilda Banken, ESSESESS RUB ING Bank (EURASIA) ZAO INGBRUMM Stockholm DKK ING Bank N.V., Amsterdam INGBNL2A Standard Corporate Customer Terms and Conditions October

4 Tariffs Accounts Current (in local or foreign currency) Opening BGN per Maintenance BGN per month, per Including monthly reporting, for each International Account Service¹ EUR per month, per Including monthly reporting for each Closing BGN per ¹ Valid for all s opened after 1st of January, 2015 via ING Bank international network in jurisdiction different from client s domicile. Channels InsideBusiness Payments CEE Subscription fee BGN per month, per company Service Costs Set-up fee BGN per company Plus VAT Additional I-Dentity card BGN per item Plus VAT Additional I-Dentity card reader BGN per item Plus VAT User registration fee BGN per occurrence, per user Installation, training or repair BGN per visit Plus VAT Confirmation of user rights BGN per user Plus VAT InsideBusiness Payments CEE Regional Site Subscription fee BGN per company, per month Account, Balance and Transaction reporting Electronic reporting Intraday 0.00 per month Intraday To third bank BGN per month As per provided instruction. Plus VAT Intraday From third bank 0.00 per month End of Day 0.00 per month Via IBP CEE. Included in maintenance End of Day To third bank BGN per month, per Via SWIFT. Plus VAT End of Day From third bank 0.00 per month Paper statements Paper statement Monthly BGN 0.00 per month, per Paper statement Weekly BGN per month, per Paper statement Daily BGN per month, per Paper statement By regular post BGN per month, per Via or kept in bank post box On transaction basis. Via or kept in bank post box On transaction basis. Via or kept in bank post box Plus postal fee. Plus VAT Standard Corporate Customer Terms and Conditions October

5 Credit transfer Credit transfer Real Time Domestic Real Time BGN per transaction RINGS EUR credit transfer Real Time per transaction Domestic credit transfer Next day BGN 0.80 per transaction Bisera Same day BGN 0.80 per transaction ING In-house BGN 0.00 per transaction Transfers between s with ING Sofia Paper-based BGN 2.70 per transaction Additional fee. For One day, Same day, Real Time and ING In-house. Incoming BGN 0.00 per transaction SEPA credit transfer Same day per transaction Intra-company per transaction ING In-house 0.00 per transaction Incoming 2.00 per transaction International credit transfer Two days Outside EEA % 0.10 per transaction Min , max One day Inside EEA % 0.10 per transaction Min , max One day Outside EEA % 0.15 per transaction Min , max One day In LCY to third banks BGN per transaction Same day % 0.25 per transaction Min , max Same day Guaranteed principal (OUR charges) per transaction Only applicable for credit transfers instructed as OUR. Additional fee. ING In-house BGN per transaction In LCY to other ING office Incoming 0.00 per transaction Note: The fee for paper-based International credit transfers is calculated as the sum of the applicable fee mentioned above for the respective value date plus fixed surplus fee, depending on the amount, as follows: - Up to currency units per transaction Additional fee - From currency units per transaction Additional fee - From currency units per transaction Additional fee - From currency units per transaction Additional fee - Above currency units per transaction Additional fee Credit transfer R-messages Revocation Domestic BGN 5.00 per occurrence Plus VAT Revocation International BGN per occurrence Plus additional fee of actual price. Plus VAT Rejection Domestic BGN 5.00 per occurrence Plus VAT Rejection International BGN per occurrence Plus additional fee of actual price. Plus VAT Manual repair Domestic BGN 5.00 per occurrence Plus VAT Manual repair International BGN per occurrence Plus additional fee of actual price. Plus VAT Standard Corporate Customer Terms and Conditions October

6 Direct Debit Domestic Direct Debit (as creditor) Transaction 0.00 per transaction Transaction ING In-house 0.00 per transaction Processing request submitted via Electronic Banking BGN 0.80 per transaction Domestic Direct Debit (as debtor) Transaction BGN 0.80 per transaction Payment based on received request for DD via Bisera BGN per transaction Payment based on received request for DD via RINGS Other services Audit letter BGN per item Plus VAT Bank reference BGN per item Plus VAT Standing Order Set-up BGN 0.00 Only via Electronic Banking Standing Order Credit transfer to third bank BGN - per transaction Fees according to the respective transaction Inquiry and investigations BGN 5.00 per occurrence Domestic credit transfers. Upon Client request. Plus VAT BGN per occurrence International credit transfers. Upon Client request. Plus additional fee of actual price. Plus VAT BGN per occurrence By third bank. Plus VAT Modification BGN 5.00 per occurrence Domestic credit transfers. Plus VAT BGN per occurrence International credit transfers. Plus additional fee of actual price. Plus VAT Preparation of historical statements BGN per month, per Upon Client request. Plus VAT Uncollected bank post box documents fee BGN per occurrence Applied by the end of the month if statements or other documents for the previous are not collected. Plus VAT Proof of payment Credit or debit BGN per occurrence E.g. SWIFT MT910, MT900. Plus VAT Termination of relationship with Client BGN per occurrence Providing information about Clients in compliance with Bulgarian legislation and signature authentication to third bank Additional charge for express issuance of Bank reference or Audit letter BGN per item E.g. Processing letters of distrainment. Plus VAT BGN per item Within one Business Day. Upon Client request. Plus VAT Cash Management International Cash Management ING Bank provides International Cash Management to its clients, the fees and commissions are subject to agreement. Standard Corporate Customer Terms and Conditions October

7 Cards Corporate Card¹ Corporate card, corporate pay per year Emergency provision per card Corporate Card Purchases Via Corporate Card in EUR or BGN 0.00 per transaction Via Corporate Card in other currencies 0.00 per transaction Plus 1.95% foreign exchange fee² Corporate Card Cash advance 3 From Automatic Teller Machine in EUR or 4.50 per transaction BGN From Automatic Teller Machine in other 4.50 per transaction Plus 1.95% foreign exchange fee² currencies Over the counter in EUR or BGN % 3.00 per transaction Min Over the counter in other currencies % 3.00 per transaction Min Plus 1.95% foreign exchange fee² Additional services and fees Late payment charge % 1.50 of the outstanding balance Paper-based statement 0.00 per statement Copy of paper-based statement 8.00 per statement Including VAT ING Purchase Control The fees and commissions are subject to separate agreement. Information about ING Purchase Control can be found at ING Corporate Card Solution The fees and commissions for other additional services (e.g. like extended SmartData reporting) are subject to separate agreement. Information about ING Corporate Card Solution can be found at 1. The corporate card product is offered by ING Bank N.V., registered office Amsterdam, Trade Register no , Chamber of Commerce Amsterdam, The Netherlands. 2. The foreign exchange fee is incorporated in the amount of the transaction. The currency conversion rates are published at 3 The daily limit on cash withdrawals from Automatic Teller Machines is Cash Deposit coins Local currency Via counter % 1.00 per transaction Deposit notes Local currency Via counter % 0.30 per transaction Sorted Local currency I Via counter Foreign currency Via Counter % % per transaction per transaction Withdrawal notes Local currency Via counter % 0.30 per transaction Foreign currency Via counter % 1.00 per transaction Unsorted Sorted and unsorted Notes and coins via CIT ING Bank provides Cash collection services to its clients, the fees and commissions are subject to agreement. Important Notes concerning Cash Transactions: ING provides cash services - withdrawal and cash deposit for the following currencies only: Bulgarian Leva, US Dollars, Euro and British Pounds. Cash Deposits: Please list all denominations on the deposit slip provided. Please arrange all banknotes facing the same way. Cash Withdrawals: Amounts above those listed hereafter or in other currencies are subject to one day notice before 14:00 h. Please call , or Amounts: BGN (five thousands), USD (five thousands), EUR (five thousands). Standard Corporate Customer Terms and Conditions October

8 Documentary Payments Export Letters of Credit Handling charges advice % 0.15 Min , max Confirmation commission - Subject to agreement Handling charges transfer % 0.30 Min Handling, forwarding and payment % 0.25 Min Handling and forwarding % 0.10 Min Acceptance/ deferred payment commission % 0.25 per quarter or Min part thereof Negotiation fee - Subject to agreement Amendment fee Tracer Plus VAT Cancellation prior to expiry Assignment of proceeds % 0.15 Min Import Letters of Credit Pre-advice Plus VAT Issuing with cash deposit* % 0.30 per quarter or Min Plus up-front part thereof Issuing without cash deposit - Subject to agreement Increase / Extension for a new quarter % 0.30 per quarter or Min part thereof Payments / Utilisation % 0.20 Min Acceptance/ deferred payment commission % 0.25% per quarter or Min part thereof Amendment fee/extension within one quarter Discrepancy fee per set of documents Cancellation prior expiry Import Collection Against payment % 0.20 Min Against acceptance % 0.20 Min Released Free of Payment Handling charges amendment Handling chargers tracer Plus VAT Avalising charges - Subject to agreement Handling charges protest Within the Sofia Regional Court region Handling charges protest Outside the Sofia Regional Court region Note: All out of pocket expenses related to the protest procedure will be presented for payment additionally. Export Collection Payment commission % 0.20 Min Handling charges amendment Handling charges tracers Plus VAT Aval - Subject to agreement * For the establishment of facility limit for issuance of Letters of Credits the Bank applies a one-off application processing flat fee of EUR For additional complexity, urgency, control of back-to-back L/Cs, transfer of L/Cs, etc., the commission can be subject to negotiation. Note: Communication charges, excluding those for special courier services, are INCLUDED in commissions for documentary credits and collections. Commissions for Issuing or Increase / Extension are payable upon issuance as well as at the beginning of each quarter or part thereof during the period of validity of the contingent engagement. Special courier services will be charged, based on actual cost plus BGN 12 with VAT included. Documentary Credits are subject to Uniform Customs and Practice for Documentary Credits of the ICC Paris (Revision 2007, Publication 600). Collections are subject to Uniform Rules for Collections of the ICC Paris (Revision 1995, Publication 522). Standard Corporate Customer Terms and Conditions October

9 Bank Guarantees Issued - General Pre-advice Plus VAT Issued - Credit facility Opening: Handling fee of a new bank - Subject to agreement guarantee request Extension: Handling fee an extension request - Subject to agreement Issued - Stand-alone (cash covered) Opening: Handling fee of a new bank guarantee request % 0.30 per quarter or part thereof Extension: Handling fee an extension request % 0.30 per quarter or part thereof Min Plus upfront Min Plus upfront Received - General Advising % 0.15 Min , max Miscellaneous Authentication of bank guarantees issued % 0.10 Min , max directly to the beneficiary Payment % 0.20 Min Handling and forwarding of demand for % 0.10 Min , max payment and/or commercial documents Amendment / extension within one quarter Cancellation of demand for payment Assignment of proceeds / beneficiary s rights - Subject to agreement * For the establishment of facility limit for issuance of Bank Guarantees the Bank applies up-front a one-off application processing flat fee of EUR For additional complexity, urgency, control of counter guarantees, etc., the commission can be subject to negotiation. Note: Communication charges, excluding those for special courier services, are INCLUDED in commissions for documentary credits. Commissions for Issuing or Increase / Extension are payable upon issuance as well as at the beginning of each quarter or part thereof during the period of validity of the contingent engagement. Special courier services will be charged, based on actual cost plus BGN 12 with VAT included. Documentary Credits are subject to Uniform Customs and Practice for Documentary Credits of the ICC Paris (Revision 2007, Publication 600). Cross Currency Payments Transfers which are ordered in a currency different from that of the When any transfer exceeds BGN 20,000 equivalent preferential rate can be agreed with the Bank and confirmed in writing to the Bank. For amounts below BGN (or equivalent in other currency) the respective rate from the daily exchange rates bulletin will be applied. The bulletin is available at the Bank s premises, on upon client s request. Foreign Exchange and Money Market Products Foreign Exchange Charge Type of product Exchange rates Value date Cut-off time for receipt of confirmation free of charge FX spot, FX forward, FX swap only through ING Trade As published in the daily Exchange Rates bulletin, available in the Bank s premises and In case the amount of the transaction is bigger than BGN (or equivalent in other currency) a preferential rate may be negotiated with the Bank; As requested by the client (may vary from same day till 1 year). For FX forward and swap deals, limits should be pre-agreed with the Bank. 16:00 h Standard Corporate Customer Terms and Conditions October

10 Money Market Products Charge for opening of deposit Type of product Deposit interest rates Maturities of deposits free of charge Fixed period deposits (referred to as term deposits ) and deposits with one day notice (referred to as call deposits ) As published regularly in the Interest Rates bulletin, available in the Bank s premises and according to the below Terms and Conditions As requested by the client (may vary from 1 day till 1 year) Fixed Period Deposits Terms and Conditions All interest rates are annual (per annum) and fixed for the term of the deposit. The method used for calculation of the accrued interest is simple interest formula. The interest basis for calculation of accrued interest is actual number of days / 360. The payment of accrued interest of a term deposit is done on the maturity date of the deposit. Term deposits are not revolving i.e. cannot be renewed (rolled-over) automatically by the Bank. It is the obligation of every client to monitor its deposits maturities, and as an option at the maturity of a deposit a Client can negotiate new term deposit with the Bank at the going interest rates. Minimum amount for a term deposit is currency units. Exceptions from this requirement can be made for clients, who have other deposits above the minimum required amount or average daily balances on current s from the previous month above the minimum required amount. Early termination of a term deposit (before maturity date) at a Client request is possible. In that case, the Client sends to the Bank a written notification one day prior to the desired date of termination. In this case, ½ of the agreed interest is paid out to the client, calculated for the actual number of days from start date till the date of early termination of the deposit. The interest rates published by the Bank in its Interest Rates Bulletin may change within a single business day in case of excessive volatility on the interbank money market. By the decision of the Bank and in accordance with conditions on the interbank market, it is possible for any Client to negotiate a better interest rate for a deposit, within the range of up to 100 basis points (1%) from the officially published rates in this bulletin. Deposits with one day notice Terms and Conditions All interest rates are annual (per annum). The method used for calculation of the accrued interest is simple interest formula. The interest basis for calculation of accrued interest is actual number of days / 360. Call deposits are deposits, the conditions on which can be changed at any time upon Client s request, made with a written notification to the Bank one day in advance and agreed by the Bank; or by the Bank with one day written notification addressed to the Client. This includes: changes in initially agreed interest rate (within +-3% from the initially agreed rate); changes in the amount (principal) deposited (increase or decrease); paying out to the Client of the accrued interest at Client s will; as well as termination of the respective deposit by the Client or by the Bank. The Bank reserves its right, to change conditions on any existing call deposit, in case of changes in market conditions. This is done with one-day-in-advance written notification, sent out to the Client. The payment of the accrued interest is done on the termination date of the call deposit. Exceptions can be made in the following cases: the Bank performs payment of the accrued interest, at Client s request, confirmed with one-day-in-advance written notification sent out by the Client to the Bank, and on the first business day of every calendar year, the Bank automatically pays out accrued interest on every client s call deposit, existing at that moment, Minimum amount for a call deposit is currency units. Exceptions from this requirement can be made for clients, who have other deposits above the minimum required amount, or average daily balances on current s from the previous month above the minimum required amount. If the principal amount on any existing Client s call deposit drops below the minimum required ( currency units), the Bank has the right to unilaterally terminate the call deposit with one day written notification, sent out to the Client. In this case, the Bank calculates and pays out the interest accrued until the termination date. The interest rates published by the Bank in its Interest Rates Bulletin may change within a single business day in case of excessive volatility on the interbank money market. By the decision of the Bank and in accordance with conditions on the interbank market, it is possible for any Client to negotiate a better interest rate for a deposit, within the range of up to 100 basis points (1%) from the officially published rates in this bulletin. Standard Corporate Customer Terms and Conditions October

11 Corporate Finance ING Bank N.V. Sofia branch offers credit facilities in Bulgarian leva and foreign currency to corporate clients operating in leading industries utilities power, telecommunications, transport, food and beverage, trade, as well as other industrial sectors of the economy. Type of Corporate Financing Short-term facilities in the form of overdraft or revolving credit facility Import or export financing Limits for issuance of Bank Guarantees or Letter of Credits Project financing Co-financing with other international finance institutions Investment financing The Bank does not offer lending products to corporate clients with standard terms and conditions. Lending terms and conditions purpose, amount, term, collateral, interest rate and other are subject to concrete negotiation. Cut-Off Times (COT) and Settlement Dating Credit transfer Currency COT (CET+1) Book date Settlement Credit transfer Real Time Domestic Real Time BGN 15:00 D D EUR credit transfer Real Time EUR 16:00 D D Domestic credit transfer Next day BGN 16:00 D D+1 Same day BGN, 14:00 D D ING In-house BGN and all serviced 16:00 D D foreign currencies Incoming BGN 16:00 D - SEPA credit transfer Same day EUR 14:00 D D Intra-company EUR 14:00 D D ING In-house EUR 16:00 D D Incoming EUR - D - International credit transfer Two days All serviced foreign 16:00 D D+2 currencies Next day All serviced foreign 16:00 D D+1 currencies Same day EUR, USD, GBP 16:00 D D Incoming All serviced foreign currencies 16:00 D - Account, Balance and Transaction reporting Frequency Time available (Local time =CET+1) Electronic reporting Intraday On transaction basis 08:00 till 16:00 Intraday To third bank On transaction basis 07:30 to 15:00 Intraday From third bank On transaction basis 07:30 to 15:00 End of Day Once per day 08:30, D+1 End of Day To third bank Once per day 07:30, D+1 End of Day From third bank Once per day 06:30, according to third bank Standard Corporate Customer Terms and Conditions October

12 Conditions Business Days Information regarding Business Days and the execution of Payment Services can be found on: A Business Day is each Business day, except the official holidays in Bulgaria as listed in the Labour Code, weekly non-working days (Saturday and Sunday) and/or other official holidays and non-working days as announced by the Council of Ministers. Information regarding TARGET closing days can be found on: Debit and Credit interest rates If, for any reason, any of the clients Accounts kept with ING shows a negative (debit) balance or, in the event of an overdraft arrangement between ING and the client, the debit balance of the relevant Account exceeds the permitted limit approved for the client, default interest shall be accrued on the amount of such debit balance or of such excess, as the case may be. Default interest is calculated as sum of the daily SOFIBOR or LIBOR or EURIBOR (respectively for BGN, USD or EUR) % per annum, but not less than 30 EUR per occurrence. Interest paid on credit balances on Current Accounts are at ING s discretion and are available upon request. Standard Corporate Customer Terms and Conditions The present Standard Corporate Customer Terms and Conditions are an integral part of the Bank s General Business Conditions and ING Conditions for Payment Services as in force from time to time. The present Standard Corporate Customer Terms and Conditions apply to normal transactions. An additional charge may be negotiated for special services. Collection of commissions and taxes All commissions and taxes are applied on cumulative basis. All recurring fees (i.e. not per transaction or one-off) will be collected by the Bank within one month after the occurrence of the obligation for their payment. Calculation of commissions and taxes The fixed values of commissions and taxes, expressed in one currency, if payable in other currencies, shall be calculated at the official exchange rate announced by the BNB for the date of the transaction. Party to pay commissions All commissions, postal and other out-of-pocket expenses are due by the party, which initiates the transaction, unless otherwise expressly stipulated. Compensated value date In case the Client requests a Payment Order with same day value (SDVA code word), ING will make sure that the debit value date will correspond with the date on which the PSP of the Beneficiary is credited. Compensated value date is chargeable according to these Tariffs and Conditions. Refusal Domestic Direct Debit The client may revoke the payment order for a Direct Debit at the latest by the end of the Business day preceding the day agreed with the beneficiary for debiting the funds Modification of credit transfer The client is able to modify a credit transfer, provided that such request has been received by the Bank in original latest one Business Day prior to the execution date. Modification is chargeable according to these Standard Corporate Customer Terms and Conditions. Revocation of credit transfer The client is able to revoke a credit transfer, provided that such revocation has been received by the Bank in original latest one Business Day prior to the execution date. Revocation is chargeable according to these Standard Corporate Customer Terms and Conditions, Direct debit blocks The client completes the Agreement for Direct Debit in three originals. All 3 copies should be brought to ING first. One remains for ING, the second copy is for the client and the third copy should be delivered to requesting bank. In case the client wants to terminate the Agreement for Direct Debit, or to make any amendment (such as to increase the maximum debited amount threshold or to change the debited ) this should be done by ING and the receiving bank must be informed afterwards about the changes. If the client does not state the exact expiration date of the Agreement for Direct Debit, then the Agreement is considered to be valid until the end of the calendar year. When the Agreement expires, the client may renew it by completing a new one and proceeding as described in the beginning. Specific forms The applicable forms accepted by the Bank are available in the Bank premises / Client Service area and on the website of the Bank. Standard Corporate Customer Terms and Conditions October

13 Paper delivery The execution time of outgoing Payment Orders can be extended by ING by one Business Day if Payment Orders are initiated by the Account Holder in paper form. It is not possible to submit the following Payment Orders in paper for Batch Payments and Standing Orders. Types of credit transfers To determine the type of credit transfers (except Dutch urgent payments), please use the flow chart shown below.¹ SEPA Countries: Austria (EUR), Belgium (EUR), Bulgaria (BGN), Croatia (HRK), Cyprus (EUR), Czech Republic (CZK), Denmark (DKK), Estonia (EUR), Finland (EUR), France (EUR), Germany (EUR), Greece (EUR), Hungary (HUF), Ireland (EUR), Italy (EUR), Latvia (EUR), Lithuania (LTL), Luxembourg (EUR), Malta (EUR), The Netherlands (EUR), Poland (PLN), Portugal (EUR), Romania (RON), Slovakia (EUR), Slovenia (EUR), Spain (EUR), Sweden (SEK) and the United Kingdom (GBP), as well as the three EEA States Iceland (ISK), Liechtenstein (CHF) and Norway (NOK) plus Monaco (EUR) and Switzerland (CHF). Privacy Statement The privacy statement applicable between the ING and its Clients is available online. Complaint procedure 1. If the Client has any cause for complaint in relation to any aspect of the business relationship with the Bank hereunder, the complaint should initially be raised with the Bank. To the extent such a complaint has not been resolved to the satisfaction of the Client, the Client should address the complaint directly to the relevant competent authority according to the subject of the dispute, including the Bulgarian National Bank at the following address: 1, Knyaz Alexander І Sq., Sofia 1000, Bulgaria, and tel. (+3592) 91459; Personal Data Protection Commission at the following address: 2, Prof. Tsvetan Lazarov Blvd, Sofia , Bulgaria, and telephone (3592) All disputes arising from the business relationship between the Bank and the Client shall be resolved by the competent court in Sofia, Bulgaria in accordance with its rules. Standard Corporate Customer Terms and Conditions October

14 Client Services Business Hours 09:00 16:00 Business Days Monday to Friday Contact details ING Bank N.V. - Sofia Branch 49B Bulgaria Blvd, floor , Sofia Bulgaria SWIFT BIC INGBBGSF Customer Service Desk Telephone Number / , Switchboard Fax Address ing.infobg@ingbank.com Website In case of loss, theft or unauthorized use of a Payment Instrument The loss, theft, misappropriation or unauthorized use of a Payment Instrument, personalized security feature of a Payment Instrument or any means of access to an ING Channel and a technical incident or any other fault which might jeopardize the security of any of the foregoing should be reported to ING via telephone using the following contact details: Telephone Number ING or Corporate Card Support Standard Corporate Customer Terms and Conditions October

15 Want to know more about ING? Visit or contact your local ING Office