Third Party Supplier Contract Summary ("Contract Summary")

Transcription

1 Third Party Supplier Contract Summary ("Contract Summary") Third Party Supplier Information By entering into this contract, you are agreeing to purchase your electric supply from this supplier. Price Structure Generation / Supply Price Statement Regarding Savings Amount of time required to change from TPS back to default service or to another TPS Incentives / Rewards Right to Cancel / Rescind Contract Start Date Contract Term / Length Cancellation / Early Termination Fees Renewal Terms Electric Distribution Company Information Inspire Energy Holdings, LLC ("Inspire") membersupport@helloinspire.com 1200 Ferry Avenue Camden NJ NJ License No. ESL-0156 Inspire is responsible for your generation charges. Your supply price is fixed for an initial period of 36 months, and includes costs associated with the generation and transmission of your electricity supply. Thereafter, your supply price will be variable and month-to-month. Variable price is not based on any specific ranges, and shall each month reflect the cost of electricity obtained from all sources (including energy, capacity, settlement, ancillaries), related transmission and distribution charges and other factors, including market-related factors, and weather-related factors, plus all applicable taxes, fees, charges or other assessments and Inspire's costs, expenses and margins / kwh for initial period, variable month-to-month price thereafter. Savings are not guaranteed under this Agreement. Estimated timeframe to switch to default service or to another supplier is the next full billing cycle after the Local Distribution Company ("LDC") processes the switch. It may take up to two (2) billing cycles (or two months) to process a switch. Please see your Rewards Terms and Conditions for details regarding any incentives specific to your plan. You will have seven (7) calendar days from the date of the LDC s confirmation notice to contact the LDC and cancel this Agreement. Upon acceptance of your enrollment by the LDC. 36 months initial period, month-to-month thereafter. Yes. However, there is no fee if you exercise your right of rescission within three-business days upon receipt of this Agreement (as defined in the Disclosure Statement). If you cancel during the Initial Term you will be charged an early cancellation fee of $10 for each remaining month, including the month in which you cancel. For instance, if you cancel with 5 months left in your Initial Term, your cancellation fee will be $10.00 x 5 = $ There is no cancellation fee after the Initial Term ends. This agreement will remain in effect, and Inspire will continue to supply your electricity, until cancelled by either you or Inspire. Please contact your LDC in case of emergency, outage, or other service issues. Atlantic City Electric Emergency Number: Your LDC will continue to deliver your electricity, and you will continue to pay your LDC for this service. 1/6

2 Inspire Energy Holdings, LLC Disclosure Statement This Disclosure Statement together with the Enrollment Authorization and your welcome letter or ( Welcome Confirmation ) and any amendments to these documents from time to time, are an agreement (collectively, the Agreement ) for electric generation service between you ( Customer or you ) and Inspire Energy Holdings, LLC ( Inspire, we, or us ). Your local distribution company ( LDC ) and provider of last resort is your local utility. By entering into this Agreement you are authorizing a change in your third party supplier ( TPS ). 1. Background. Inspire is licensed by the New Jersey Board of Public Utilities ( Board or BPU ) to offer and supply electric generation services in New Jersey. Our BPU license number is ESL Generation prices and charges are set by the third party supplier you have chosen. The BPU regulates distribution prices and services. The Federal Energy Regulatory Commission regulates transmission prices and services. You will receive a single bill from your LDC that will contain your LDC charges and Inspire charges. As used in this Agreement, kwh means kilowatt hour, which is a measurement of your electricity usage, and PJM means PJM Interconnection, LLC (or its successor), which operates an electronic transmission system in all or part Delaware, Illinois, Indiana, Kentucky, Maryland, Michigan, New Jersey, North Carolina, Ohio, Pennsylvania, Tennessee, Virginia, West Virginia and the District of Columbia ( PJM Region ). 2. Your Right to Rescind. You may rescind this Agreement at any time before midnight of the seventh business day after receipt of your enrollment confirmation letter from your LDC. You may rescind this Agreement by contacting Inspire by phone at , at membersupport@helloinspire.com, or mail to Inspire Energy Holdings, LLC, 1200 Ferry Avenue Camden NJ 08104, or by contacting your LDC using the contact information on your enrollment confirmation letter. 3. Definitions. Generation Charge Part of the service charges on every customer s bill for producing electricity. Generation service is competitively priced and is not regulated by the Board of Public Utilities. This charge depends on the contract between the customer and the supplier. Transmission Charge Part of the service charges on every customer s bill for transporting electricity from the source of supply to the electric distribution company. The Federal Energy Regulatory Commission regulates retail transmission prices and services. This charge will vary with your source of supply. 4. Service Charges. Fixed Price Agreement You agree to pay the price per kwh described in the Product Summary. This price includes Generation Charges and Transmission Charges, and estimated current total state taxes, including New Jersey Sales and Use Tax, but excludes other state and local taxes. The price may be higher than your LDC's supply rate. Inspire does not guarantee any savings over the LDC's rates for the entire term of this Agreement. The price does not include LDC charges, including, but not limited to, LDC delivery and distribution charges, which are separate amounts that you must pay your LDC. To learn more about your fixed price, please call us at Variable Price Agreement. After the initial period, as described in the Product Summary, but not more frequently than monthly, and with no advance notice, we may increase or decrease your rate as wholesale market prices change based on, but not limited to, the following factors: the cost to supply electricity in the PJM market (including energy, capacity, settlement, ancillary services, renewable energy, charges for delivering electricity over a distribution system to the home or business from the transmission system and other PJM market related factors); applicable fees, charges, costs and expenses; expected margins; competitive prices and other market and business conditions. The rate per kilowatt hour for this product, as modified from time to time, shall be all inclusive of energy, capacity, congestion, settlement, ancillaries, and all other charges we incur to provide electric generation service to you, including sales and use tax and other state taxes ("Basic Service Charges"). The price may be higher than your LDC's supply rate. Inspire does not guarantee any savings over the LDC's rates for the entire term of this Agreement. The price does not include LDC charges, including, but not limited to, LDC delivery and distribution charges, which are separate amounts that you must pay your LDC. To learn more about your variable price, please call us at Duration of Agreement. > You will buy your electricity generation service for the street address specified in your enrollment authorization from Inspire beginning on the date set by your LDC and service will continue for the length of the agreement specified in the Product Summary above. Should an end date be set for this Agreement, Inspire will provide you with a minimum of thirty (30) days written notice, informing you of the date upon which this Agreement ends. If you do not enter into a new fixed price agreement with Inspire, or you do not take action to switch to another supplier or move back to default service with your LDC, your fixed rate will become a month to month variable price product. 6. Cancellation Provisions. You may cancel your service under this Agreement at any time. If you cancel during the initial period and after the seven day rescission period, you may be charged an early cancellation fee, as set forth in the Product Summary. Cancellation is effective on the next meter read date that occurs after your LDC has switched your account from Inspire. To cancel this Agreement, please contact Inspire by phone, , or mail at the contact information contained in this Agreement. If your LDC terminates your service, this Agreement will be automatically cancelled. Inspire may cancel this Agreement if: i) you fail to make timely payment of Inspire charges; or ii) if at some future date there is a change in any law, regulation, market rule, or tariff that materially impairs Inspire's ability to fulfill its obligations under this Agreement. We will follow applicable rules in providing notice to you if we intend to cancel this Agreement for either of the reasons specified in (i) or (ii) above, and will provide a minimum of thirty (30) days written notice to you. Inspire reserves the right to cancel this Agreement, in whole or with respect to any particular account(s) covered by this Agreement, at any time for any reason and we will follow applicable rules in providing you notice of this intent. Cancellation is effective upon the date as deemed effective by the LDC, after any applicable notice period, and you will be responsible for unpaid balances as of the cancellation date, until your account is paid in full, and we will not assess a cancellation fee if Inspire cancels this Agreement. 7. Environmental Disclosure/Electricity Facts. Typical grid power in your region is produced mostly from fuels like coal, oil, and gas. Inspire ensures that electricity equal to 100% of your electricity usage is offset by renewable power generation facilities located in the United States. Electricity is the product of a mix of generation energy sources that is delivered over a system of wires. You will not have electricity from a specific generation facility delivered directly to your service address, but Inspire ensures that the applicable percentage of your electricity usage is offset by the generation of energy from renewable resources on an annual basis. Inspire does so by purchasing and retiring renewable energy attributes or renewable energy certificates representing the environmental attributes associated with the applicable amount of renewable energy generation from the renewable sources specified for your product. Your purchase helps support the development and operation of renewable energy in the areas specified for your product. Inspire may take up to three (3) months following the close of a calendar year to make up any deficiency in the renewable resource content for this product. Information on generation energy sources for your product, energy efficiency, environmental impacts or historical billing data is available upon request. 8. Penalties, Fees and Exceptions. There are no customer service charges or set up fees, though you may be charged a cancellation fee, as set forth in the Contract Summary, if you cancel this Agreement after the seven day rescission period and before the expiration of the Initial term. There is no charge for starting or stopping electric generation service if done within the terms of this Agreement. 9. Special Terms and Conditions: Rewards Program. Please refer to your Rewards Terms and Conditions regarding your rewards program, if applicable. If you cancel this Agreement prior to the end of your second billing cycle, you may forfeit some or all of the rewards. 10. Renewal Provision. This agreement will remain in effect, and Inspire will continue to supply your electricity, until cancelled by either you or Inspire. If you enter into a fixed term Agreement with us and it is approaching the expiration date, we will send you a renewal notice thirty (30) days prior to expiration of the initial term, at which point we will continue to serve you on a month to month term under current contract terms and price, unless you opt in to the new terms. 11. Billing and Payment. You will receive one consolidated bill from your LDC each billing cycle for the electric service provided by Inspire and the transmission, distribution and other services provided by your LDC, plus all applicable taxes. You agree to remit payment for all of these services directly to your LDC in 2/6

3 accordance with the payment terms stated in your LDC's tariffs. Failure to make payment for one hundred and twenty (120) days may result in separate bills from your LDC and Inspire. In the event that Inspire must separately bill you, late payment fees of 1.33% may begin to accrue upon balances being more than five (5) days past due. Inspire's failure to charge late fees when due shall not be construed as a waiver of Inspire's right to collect such late fees. Failure to make full payment may be grounds for disconnection of utility services. A $20 fee per account may be assessed for any payment returned due to insufficient funds. If any payments made by you directly to us are rejected two times in a one year period, the only form of payment acceptable will be a certified check, money order or electronic funds transfer. If you make a payment for a lesser amount, which includes a statement or letter indicating that the lesser payment constitutes full payment, we may accept such payment without prejudice to any other rights or remedies that we may have against you and we may apply it to your account(s) as a partial payment. Customer agrees to timely review its invoice and agrees that subject to applicable tariff and law, unless notice is given to Inspire within ninety (90) days of the invoice date, all invoiced amounts shall be deemed to be correct and Customer shall waive any right to dispute amounts set forth on such invoice. 12. Title and Taxes. Title to, control of, and risk of loss of the electricity sold under this Agreement will pass from Inspire to Customer when it is delivered to Customer s LDC. Each party will indemnify and hold the other party harmless from any and all claims (including claims for personal injury, death, or property damage), losses, fees, taxes, damages, suits, causes of actions and judgments of any kind arising hereunder while title and risk of loss are vested in the indemnifying party. You will be responsible for the payment of all transfer, sales or other taxes related to Inspire s service under this Agreement. If you are exempt from any such taxes, you are responsible for identifying and requesting such exemption from the collection of taxes by filing appropriate documentation with Inspire and/or your LDC, as applicable. 13. Contact Information/Customer Complaints. If you have a question about your bill or service, or wish to obtain average monthly billed prices for your rate class and LDC service territory for the past 24 months, you may contact Inspire (see Section 26, Contact Information below). If you are not satisfied with the response from Inspire s Customer Care representative, you may ask that your questions be referred to an Inspire supervisor, who will respond promptly. If you remain unsatisfied with our attempts to resolve the issue, you may seek assistance from the BPU or request information from the BPU regarding your consumer protection rights. The BPU s contact information is listed below. Contact information for default service providers can be found in Section 26 below. 14. Power Outages and Emergencies. In an electrical emergency or a power outage, immediately contact your LDC using the phone numbers below: Atlantic City Electric: JCP&L: PSE&G: RECO: Limitation of Liability. Inspire s aggregate liability arising out of or related to this Agreement shall not exceed the amount of your largest monthly invoice for electric service during the twelve (12) months immediately preceding cancellation of this Agreement. TO THE MAXIMUM EXTENT PERMITTED BY LAW AND EXCEPT WHEN A REMEDY OR MEASURE OF DAMAGES IS EXPRESSLY HEREIN PROVIDED, INSPIRE S LIABILITY SHALL BE LIMITED TO ONLY THE DIRECT ACTUAL DAMAGES AND SUCH DIRECT ACTUAL DAMAGES SHALL BE THE SOLE AND EXCLUSIVE REMEDY AND ALL OTHER REMEDIES OR DAMAGES AT LAW OR IN EQUITY ARE WAIVED INCLUDING, BUT NOT LIMITED TO, ANY CONSEQUENTIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR INDIRECT DAMAGES, LOST PROFITS, BY STATUTE, IN TORT OR CONTRACT, UNDER ANY INDEMNITY PROVISION OR OTHERWISE. IT IS THE INTENT OF THE PARTIES THAT THE LIMITATIONS HEREIN IMPOSED ON REMEDIES AND THE MEASURE OF DAMAGES BE WITHOUT REGARD TO THE CAUSE OR CAUSES RELATED THERETO, INCLUDING THE NEGLIGENCE OF ANY PARTY, WHETHER SUCH NEGLIGENCE BE SOLE, JOINT OR CONCURRENT, OR ACTIVE OR PASSIVE. TO THE EXTENT ANY DAMAGES REQUIRED TO BE PAID HEREUNDER ARE LIQUIDATED, THE PARTIES ACKNOWLEDGE THAT THE DAMAGES ARE DIFFICULT OR IMPOSSIBLE TO DETERMINE, OTHERWISE OBTAINING AN ADEQUATE REMEDY IS INCONVENIENT AND THE LIQUIDATED DAMAGES CONSTITUTE A REASONABLE APPROXIMATION OF THE HARM OR LOSS. 16. Binding Effects and Assignment. This Agreement shall extend to and be binding upon Inspire s respective permitted successors and permitted assigns. You may not assign this Agreement without Inspire s prior written consent and any attempted assignment shall be void. Inspire may sell, transfer, pledge, encumber or assign the accounts receivable and revenues derived from this Agreement (or any proceeds thereof) in connection with any financing agreement, purchase of receivables program or other billing services arrangement. In addition, Inspire may assign the rights and obligations hereunder consistent with applicable law. 17. Force Majeure. YOU AGREE THAT EVENTS OF FORCE MAJEURE MAY RESULT IN INTERRUPTIONS IN SERVICE AND THAT WE WILL NOT BE RESPONSIBLE FOR SUPPLYING ELECTRICITY TO YOU AND WE WILL NOT BE LIABLE FOR THOSE INTERRUPTIONS. YOU AGREE THAT INSPIRE'S LIABILITY NOT EXCUSED BY REASON OF FORCE MAJEURE OR OTHERWISE WILL BE LIMITED TO DIRECT ACTUAL DAMAGES ONLY; AND NEITHER OF US IS LIABLE TO THE OTHER FOR CONSEQUENTIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR INDIRECT DAMAGES. WE MAKE NO REPRESENTATIONS OR WARRANTIES AND WE EXPRESSLY DISCLAIM ALL OTHER WARRANTIES, WRITTEN OR ORAL, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. 18. Severability. Each provision of this Agreement is made subject to the maximum extent permitted by law and if any of the provisions, or portions or applications hereof are held to be unenforceable or invalid by any court of competent jurisdiction, Inspire and Customer shall negotiate an equitable adjustment to or amendment of the affected provisions with a view toward effecting the purpose of this Agreement, and the validity and enforceability of the remaining provisions, or portions or applications hereof or thereof, shall not be affected thereby. 19. Application of the UCC. THE PARTIES AGREE THAT TO THE MAXIMUM EXTENT POSSIBLE UNDER LAW, ARTICLE 2 OF THE UNIFORM COMMERCIAL CODE SHALL APPLY TO ENERGY SOLD HEREUNDER AND IF ANY TOPIC OR MATTER ADDRESSED HEREIN IS ALSO ADDRESSED IN SUCH ARTICLE 2, THEN THIS AGREEMENT SHALL CONTROL AS TO SUCH TOPIC OR MATTER. CUSTOMER HEREBY WAIVES ANY RIGHTS IT MAY HAVE PURSUANT TO SECTION OF THE UCC, OR ANY OTHER SIMILAR DOCTRINE UNDER LAW OR STATUTE WHEREBY CUSTOMER MAY DEMAND ADEQUATE ASSURANCE OF PERFORMANCE FROM INSPIRE. 20. WAIVER OF JURY TRIAL. ARBITRATION IS A SUBSTITUTE FOR THE RIGHT TO MAINTAIN AN ACTION IN A COURT OF LAW. BY ENTERING INTO THIS AGREEMENT WITH INSPIRE, YOU ARE WAIVING YOUR RIGHT TO SEEK RELIEF FOR BREACH OF THIS AGREEMENT IN A COURT OF LAW OR TO HAVE A JURY RESOLVE DISPUTES ARISING OUT OF THIS AGREEMENT. TO THE FULLEST EXTENT PERMITTED BY LAW, ANY DISPUTE ARISING OUT OF OR RELATING TO THIS AGREEMENT, INCLUDING CLAIMS ARISING IN CONTRACT, TORT, STATUTORY OR OTHERWISE, SHALL BE SETTLED EXCLUSIVELY AND FINALLY BY ARBITRATION IN ACCORDANCE WITH THE RULES AND PROCEDURES OF THE AMERICAN ARBITRATION ASSOCIATION. ANY ARBITRATION PROCEEDING HEREUNDER SHALL BE CONDUCTED EXCLUSIVELY IN NEW JERSEY. NEITHER PARTY MAY ALTER, AMEND, OR OTHERWISE CHANGE THE BINDING OBLIGATION TO ARBITRATE DISPUTES SET FORTH IN THIS PROVISION WITHOUT THE EXPRESS CONSENT OF THE OTHER PARTY. NOTWITHSTANDING THE FOREGOING, THE RIGHT TO BRING A CIVIL ACTION IN A COURT OF COMPETENT JURISDICTION TO ENFORCE THE NEW JERSEY TRUTH IN CONSUMER CONTRACT, WARRANTY AND NOTICE ACT, N.J.S.A. 56:12 14 et seq., IS NOT WAIVED IN NEW JERSEY. 21. Other Provisions. This Agreement constitutes your entire agreement between you and Inspire with regard to your purchase of electric generation and other related services from Inspire. This Agreement supersedes all prior agreements between us, either written or oral. This Agreement is subject to any Law existing or enacted during the term of this Agreement. Law means any law, legislation, statute, regulation, rule, tariff, decision, writ, order, decree or judgment, or any interpretations by any court, agency or instrumentality that has jurisdiction. You may not assign this Agreement, in whole or in part, or any of your rights or obligations under this Agreement without our prior written consent. Inspire may, without your consent: (i) assign, sell or pledge this Agreement or its accounts, revenues or proceeds, as a part of any financing or other financial arrangements, purchase of receivables program or billing services agreement; or (ii) assign this Agreement to an affiliate of Inspire; or (iii) assign this Agreement to any other person or entity succeeding to all or a substantial portion of the assets of Inspire or a competitive electricity supplier licensed to do business in New Jersey. This Agreement is binding upon the parties and their respective successors and assigns. There are no third party beneficiaries to this Agreement. This Agreement will be governed by the laws of the State of New Jersey without regard to the application of its conflicts of law principles. Venue for any lawsuit brought to enforce any term or condition of this Agreement will lie exclusively in the State of New Jersey. 3/6

4 Customer consents to receive all notices concerning this Agreement via , except where prohibited by law. Customer shall provide Inspire with Customer s current address and notify Inspire of any changes to Customer s address. 22. Customer Information Release Authorization. By entering into this Agreement, you agree that your LDC may release to us certain information that we need to provide service to you, including your address, telephone number, account number(s), consumption history, payment history, billing determinants and peak electricity demand and that Inspire may share information about your account with any designated rewards partner to the extent necessary to administer the rewards program consistent with the privacy policy of Inspire. We reserve the right to share information with our affiliates, to the extent permitted by law, but we will not distribute or sell your personal information to any unaffiliated party without your consent unless we are required to do so by law or it is necessary to enforce the terms of this Agreement or to allow you to receive any rewards described in the Welcome Confirmation. 23. Use of Information. You agree that Inspire may share your information with Inspire s subsidiaries and/or affiliates, your utility, and any service vendor or others Inspire uses to support our business, including any third party entities with whom we have relationships. You may rescind these authorizations and restrict the release of your information by contacting us by phone at Inspire reserves the right, to the extent permitted by law, to reject your enrollment or terminate this contract and cancel your service in accordance with this contract in the event these authorizations are rescinded. 24. Regulatory Changes. If there is a future change in any applicable law, rule, regulation, order, filed tariffs, market rules or pricing structure whereby Inspire is prevented, prohibited or frustrated from carrying out the terms of this Agreement, in its sole discretion Inspire will have the right to cancel this Agreement by giving notice to you as required under applicable law. If there is a future change in any applicable law, rule, regulation, order, filed tariffs, market rules or pricing structure, or in charges or new charges, imposed by your LDC, PJM, the Board or any governmental agency, whereby Inspire incurs additional charges or costs as a result of such changes, then Inspire will have the right in its sole discretion to (i) propose to adjust your price to reflect such additional charges or costs to Inspire by giving two advance written notices, an initial notice days before the proposed effective date, plus a notice 30 days before the proposed effective date, and (ii) if you do not accept such proposed price change, cancel this Agreement by giving notice to you as required under applicable law. 25. Residential Customer Rights. You may cancel this Agreement with 48 hours notice without penalty, as a result of your relocation within or outside of the LDC s franchise area, your disability which renders you unable to pay for Inspire s service, or your death. 26. Contact Information. Electric Generation Supplier Name: Inspire Energy Holdings, LLC Address: 1200 Ferry Avenue Camden NJ Phone Number: Internet Address: Your LDC (in case of emergency, including electric outage contact your LDC using the number in Section 14): ACE: JCP&L: PSE&G: RECO: To contact the New Jersey Board of Public Utilities: New Jersey Board of Public Utilities 44 South Clinton Ave., 3rd Floor Suite 314 Trenton, NJ Telephone: Division of Customer Assistance Telephone: Rewards Terms and Conditions 1. Rewards. Some plans offered by Inspire Energy Holdings, LLC ( Inspire ) include rewards, rebates or other incentives for the Customer ( Rewards ). Rewards programs are operated by Inspire and/or one or more of Inspire s third party vendors. A Customer s participation in the Rewards program is subject to the following terms and conditions. a. Eligibility. To determine whether your plan with Inspire includes any Rewards, please consult your Welcome Confirmation letter or . The details of the plan you have selected, including the Rewards program, if applicable, are set forth in your Agreement and your Welcome Confirmation. b. Accrual. For those Customers who have selected a plan with Rewards, the relevant duration required for the Rewards to accrue, as stated in your Welcome Confirmation, will begin on the first day of your first billing cycle with Inspire. The Customer s first billing cycle is determined by when and if your enrollment with Inspire is accepted by Atlantic City Electric. The Rewards will only accrue upon completion of the entire stated Rewards duration, as set forth in the Welcome Confirmation, and if your account is cancelled, closed, or otherwise terminated for any reason, including termination of the account by Inspire, your claim to any Rewards is forfeited. Rewards expressed as percentages are calculated based upon the total dollar amount of the supply service charges billed to the Customer during the relevant time period. Any Reward that accrues as a result of initial enrollment by the Customer shall only become available for redemption by the Customer following the first day of the Customer's first billing cycle with Inspire. If the Customer s account is cancelled, closed or otherwise terminated for any reason, including termination of the account by Inspire, during that period, the Customer s claim to any Reward is forfeited. An account is not eligible for any Reward relating to initial enrollment with Inspire (e.g. a Sign Up Bonus ) if that account has ever previously been enrolled with Inspire. At the conclusion of the relevant duration required for the Rewards to accrue, unless the Reward is a one time Reward (e.g. an initial enrollment Reward) the next accrual duration will commence for another period of the same duration, subject to the same terms and conditions. c. Redemption. Within sixty (60) days after the conclusion of the relevant Rewards accrual period, as set forth in the Welcome Confirmation, Inspire will calculate the amount of the Rewards and send notice to the Customer that such Rewards are available for redemption. Such notice may be sent by , where applicable. The manner and means by which such Rewards are conveyed to the Customer, once redeemed by the Customer, are at the sole discretion of Inspire. Once the Rewards are redeemed, it may take several weeks for the Rewards to be processed and delivered to the physical or address provided to Inspire by Customer. d. Limitations. Rewards may not be applied as a credit or offset to reduce the amount owed by a Customer to Inspire or the Customer s Atlantic City Electric. The Rewards shall have no cash value until the relevant accrual period is complete and the Rewards are redeemed by the Customer. The Customer shall have no property rights or other legal interest in the Rewards until the Rewards are redeemed and received by Customer. The Customer may not assign, transfer or pledge Rewards. Inspire reserves the right, in its sole discretion, to determine whether a particular Customer has met all requirements to be eligible for a particular Reward. Any tax liability relating to Rewards is the sole responsibility of the Customer. Inspire shall not be responsible for resolving any conflicting claims to any Rewards. Inspire is not responsible for any lost or stolen Rewards. In the event that all or part of any Rewards program is found to be in violation of applicable law, Inspire shall have no obligation to provide any Rewards to Customer found to be in violation of that applicable law. The Rewards program is subject to the Agreement between Inspire and the Customer, including, but not limited to, all terms related to dispute resolution. The Agreement is hereby incorporated by reference into these terms and conditions. For the avoidance of doubt, Inspire and the Customer agree that the Limitation of Liability provision of the Agreement shall apply to these terms and conditions. 4/6

5 From time to time, we may provide you with products offered by third party suppliers ( Suppliers ) for example, as a reward for signing up for our services (such products, Third Party Products ). You acknowledge and agree that we do not endorse or assume any responsibility for any such Third Party Products, or any sites, materials, information, or services made available by the supplier of such third party products in connection therewith ( Third Party Materials ). As between you and us, to the maximum extent permitted by applicable law, all such Third Party Products and Third Party Materials are made available on an as is and as available basis without any warranty of any kind, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non infringement. e. Customer Information. Inspire may provide some Customer information to a third party vendor for administering some or all Rewards programs. Customers may opt out of Inspire providing information to a third party by calling Inspire at Should you opt out, Inspire does not guarantee another means of Rewards fulfillment. f. Modification. These terms and conditions governing Rewards programs may be modified by Inspire in its sole discretion, provided that Inspire provides any notice to the Customer as required by applicable law. You, the buyer, may cancel this transaction at any time prior to midnight of the seventh business day after the date of this transaction. See the attached notice of cancellation for an explanation of this right. Signature: I have read and agree to these contractual terms and I am authorized to approve this change in utility service to Inspire. 6e979d63 5/6

6 Date of Transaction: NOTICE OF CANCELLATION You may cancel this transaction, without any penalty or obligation, within seven (7) business days from the date you receive your Enrollment Confirmation letter from your LDC. If you cancel, any property traded in, any payments made by you under the agreement, and any negotiable instrument executed by you will be returned within ten (10) business days following receipt by the seller of your cancellation notice, and any security interest arising out of the transaction will be cancelled. If you cancel, you must make available to the seller at your residence, in substantially as good condition as when received, any goods delivered to you under this agreement; or you may if you wish, comply with the instructions of the seller regarding the return shipment of the goods at the seller s expense and risk. If you do make the goods available to the seller and the seller does not pick them up within twenty (20) days of the date of your notice of cancellation, you may retain or dispose of the goods without any further obligation. If you fail to make the goods available to the seller, or if you agree to return the goods to the seller and fail to do so, then you remain liable for performance of all obligations under the contract. To cancel this transaction, you can call us at M F between 9am 6pm ET, us at membersupport@helloinspire.com, or mail/deliver a signed and dated copy of this cancellation notice or any other written notice, or send a telegram to Inspire Energy Holdings, LLC at Inspire Energy Holdings, LLC, 1200 Ferry Avenue Camden NJ not later than midnight of the seventh business day after receiving the Confirmation Letter from your LDC. You may also contact the LDC using the contact information in the Confirmation Letter to cancel your enrollment. I hereby cancel this transaction. Date Name Account Number Address Buyer's Signature Keep this copy for your records 6/6