CUSTOMER INFORMATION BOOKLET. Marion Municipal Utility Service Board

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1 CUSTOMER INFORMATION BOOKLET Marion Municipal Utility Service Board

2 The information provided in this document is specific to your utility service and summarizes your rights and responsibilities as a Marion Utilities customer. This document applies to all Utility customers residential, commercial, industrial and public authority. This is a summary document. The Utility Board has adopted and approved other rules, which can be found on the Utilities website If you have any questions about your services or need information about rates, please contact Marion Utilities Billing Office at , option 3 or visit About Marion Utilities Marion Utilities serves nearly 30,000 residents is an organization comprised of four individual and independent utilities; Water, Wastewater, Solid Waste, and Storm Water. Although the utilities share common administrative and managerial oversight, by state statute, each division must remain financially independent of the others. The Marion Utility Service Board is composed of seven members who preside over Water, Wastewater, the Storm Water, and the Solid Waste Utilities. Marion Utilities employs approximately 71 employees who are dedicated to providing utility services to the public. The material printed in this pamphlet is provided as general information only and is not intended to be inclusive of all ordinances or Utility policies. While the attempt to provide accurate information has been made, no warranty is given to its completeness as the material may be incomplete, contain errors, or may have become out of date. For complete ordinances and Utility policies, see the Rules and Regulations or visit our website at 2

3 Table of Contents About Marion Utilities...2 Requesting Service...4 Your/Our Responsibility For Water Lines & Meters...8 New Service...11 Special Services Requesting Service...12 Water & Sewer Main...13 Wastewater...14 Storm Water...15 Solid Waste...16 Utility Bills...21 City of Marion - Water & Sewer Rates...25 Meter Minimum per Month...26 Non-Recurring Charges...27 Important Tips...28 Important Contact Numbers...29 H2O Community

4 Requesting Service Applying For New Service In order to apply for new service, you are required to complete an Application for Service. Applications are valid for one year. However, you may request a time extension. Deposit Guarantee We require a completed written application and cash deposit of $161.40: $60 for Water service $60 for Sewer service $41.40 for Solid Waste service Note: A Solid Waste deposit is required for in-city properties only. We have the right to reject an application for any valid reason. If you would like us to consider waiving the deposit requirement, you can sign the credit check authorization on the application. If you do not have good standing credit references, then the deposit must be paid. Deposit Options: Pay the full $ when you apply for service if you cannot pay this amount, you can pay $60.00, and the remainder of $ will be billed on your next utility bill. If you have special circumstances or a financial hardship in which this agreement cannot be met, you must speak to one of our Customer Service Representatives to make special arrangements. Your deposit will be applied to your account at the end of three years if a good payment record is maintained. A good payment record is whereby penalties are paid only once per year, and a bill is not accumulated to two months or more. If you have active service, any credit will be transferred to your account until such time the new account is finalled out. Illegal Usage When the water service is not active at a property and there is usage on the meter, this will be billed to the owner as illegal usage. 4

5 A deposit is transferred to a new service address once the final bill from the prior address has been transferred to the new address. If the final bill is not paid, the service will be disconnected and the deposit will be applied to the outstanding bill. If more than one name is on the deposit, the deposit remains with the person that has possession of the address of the original deposit. You are required to pay the deposit of $60.00 for water, $60.00 for sewer, and $41.40 for solid waste when: You make a request to transfer your service. You want to change your meter size. Or if delinquent on your account, you will be required to make up the balance of the deposit on your service. A solid waste deposit will only be charged on/to city properties. If you have an acceptable pay history with us (only one penalty a year or less and your bill has not been two months past due), your original deposit may be transferred to the new location without the additional amount being collected. Final Accounts Final accounts will be collected indefinitely from the tenant and by law for a period of 10 years from the owner. Owners and tenants having past due accounts will not be able to establish new or different service at any properties until the charges are paid in full. Failure to Pay Upon your moving out, you will have 17 days to pay your final bill. If you fail to pay, then the owner will be notified after 30 days for the unpaid Sewer, Storm Water, and Solid Waste balance and will be given 17 days to make the payment. If Marion Utilities fails to notify you/the owner to pay the charges within 18 months after the tenant s final bill date, the charges will not be billed to the owner. If the owner is notified in the 18-month-time frame, the Utility can collect fees indefinitely. 5

6 Requesting Service cont. Turning On Your Water Service There is a scheduled, four-hour-appointment time to turn service on for any reason, which falls between: 7:30 a.m. to 11:30 p.m. OR 12:30 p.m. to 4:30 p.m. Before the appointment, please remember to: Make sure that all water outlets are turned off. If any outlet is left on, we can not turn on the water, and we will apply a $20 service charge to your account. Note: The Utility is not responsible for running water after we leave the location. Be at your arranged appointment time. If you miss your appointment, we will apply a $20 service charge to your account. Have at least one adult person present to see that all water outlets on the premises are closed in order to prevent water damage. If not, water service will not be turned on. However, if you are listed on the account, you may sign verification for turn on and go, which allows us to turn on service without you being present at the arranged time. You may not connect/reconnect service yourself or employ any person to do so. This is a violation of the City Ordinance and you will be liable for damages. No person except an authorized utility representative, Fire Department, or the City-Wide Maintenance Department shall open, operate, or remove the nozzle cap from any fire hydrant to which water is supplied by the Utility. Transferring Service In order to transfer service from one address to another, the current service must be in good standing. Service can be active at both locations for a period of two weeks. Longer time periods will require a deposit for both properties at the Utility s discretion. If the previous address has less than a full $ deposit, depending on the pay history, an additional deposit amount can be required to transfer service. When the previous address is finalled out, the bill and deposit will be transferred to the new service address. 6

7 Disconnecting Water Service Without Your Request But With Written Notice We may disconnect service without your request but with written notice. The written notice contains: The date of the proposed disconnection. The specific, actual basis and reason for the disconnection. For example, you have not properly installed or safely maintained meter pits, covers, and other materials in and around the pit. The Utility s phone number to call during regular business hours to question the proposed disconnection or seek information concerning customer rights and responsibilities. A reference to, or a copy of, the Customer Service Booklet. We may turn off your service in other instances, including non-payment of water service. The date of your disconnection is located at the bottom of your water bill. Your bill must be paid before the disconnection date in order to maintain service. Service Reconnection If your water service has been disconnected for delinquency, you must complete the following steps before service can be restored: Pay all delinquent bills owed. Pay the required $10 service charge. If you have been disconnected and need to schedule a reconnection appointment, the following guidelines apply: If full payment is made before 12:30 p.m., your service will be reconnected between 12:30 p.m. and 4:30 p.m. the same afternoon. If full payment is made after 12:30 p.m.; your service will be reconnected between 7:30 a.m. and 11:30 a.m. the next working day with a scheduled appointment. Complaint and Appeal Procedure You may voice your concern to us at any time about a bill, a meter deposit, a disconnection notice, or any other matter relating to your service. A complaint may be made in person, in writing, or by completing a form available at our Billing Office. 7

8 Your Responsibility & Ours For Water Lines & Water Meters Water Lines You (the customer or the property owner) are responsible for the water service line or pipe from your home or businesses to the Utility s shutoff valve (called a curb stop), located near the property line. You are responsible for maintaining and repairing any leaks or damage to your portion of the service line. You are responsible for repairing any leaks or other defects in the pipe or fixture. All service lines shall conform to the requirements of city ordinances. You are responsible for any service line or private main extended to your property that s not adjacent to a Utility water main, whether extended through public or private property, unless the Utility has accepted the maintenance of the line in writing. If needed repairs are not made to the service line or private main within seven days of written notification by the Utility, you (the customer or the property owner) may be charged $5.00 per day for each day following that the water leak or other defect is not repaired. Marion Utilities is responsible for the portion of the service line from the water main to and including the Utility s shut-off valve (curb stop). The Utility owns, and is responsible for, the water meter. The Utility may access the meter to read, inspect, repair, and/or replace it at any time. If the Utility cannot replace a Utility meter because your lines have deteriorated, you must replace/repair the deteriorated water lines, upon written notification. You own and are responsible for maintaining all meter pits, covers, and other materials in and around the meter pit. If the shut-off valve is located inside the meter pit, we will maintain the service pipe up to the first shut-off valve on the inlet side of the yoke, and will also furnish and maintain the meter. You are responsible for maintaining the meter yoke and service pipe leading from the outlet side of the yoke and are responsible for all changes in grade/location of the meter box. 8

9 * WATER METER METER PIT CUSTOMER S RESPONSIBILITY CURB STOP (SHUT-OFF) STREET WATER MAIN PROPERTY LINE WATER LINE * In some homes and businesses, the water meter is located inside. 9

10 Meter Access Most water meters are located in a covered meter pit outside your home or business. In the case of meters located inside, Marion Utilities rules require that the meter be located in a clean, dry, safe, and accessible location. All meters, either inside or outside, must be accessible at all times for reading, inspection, and removal for testing. If you fail to provide access to the meter, including limitations imposted (i.e. fencing and/or restrained animals), Marion Utilities may disconnect your service. The meter pit and meter lid must be maintained in a manner that minimizes chances of the meter freezing. Our contract meter readers wear identification badges and travel in vehicles with Meter Reader signs, but if you have any concerns, please call Customer Service. Meter Reading Schedule Utility meters are read monthly. In some cases, due to weather or other unforeseen situations, accounts may be estimated more than one month in a row. 10

11 New Service Water Tap Connection Fees If you request water service to be connected to a main which has not been financed by a refund agreement, or by the abutting property owners, or any other individual, or group of individuals, you will need to pay us a connection charge of $ per 5/8 meter. All other charges are at cost of labor, materials, and overhead. Sewer Tap Connection Fees If an applicant for sewer service is connected to a sewer main which has not been financed by a refund agreement, or by the abutting property owners, or any other individual, or group of individuals, you will need to pay a connection charge of $400 to the Utility. New Tap Service Applications If you would like to request water and/or sewer service that requires a new water main tap and service line, you will need to complete a written application for service at our Utility Engineering Office. Applications will be valid for one year. However, you may request an extension of time. All service lines shall conform to the requirements of the City of Marion ordinances. A deposit may be required. See Deposit Guarantee on Page 4. 11

12 Special Services Temporary Water Service Contractors and others using water for construction or any other temporary use shall obtain authorization for each separate job or location. A water mete and Backflow Preventor shall be installed for temporary service connections. Inspection If you are a new buyer, we can turn water on for inspection. You will need to schedule an appointment time. We will not turn service on unless all past due bills on the account are paid. Scheduled appointment and missed appointment charges apply. Private Fire Protection Services If you have private fire protection services on your premises, the entire service will be subject to our personnel inspecting and testing at such times as it deems necessary. You will need to send your final plans of the fire protection system to our Engineering Department: Before any modifications are made to any private fire service protection system Before service is furnished to any new private fire protection system connected to/proposed to be connected to and supplied with water from the Utility s distribution mains. Repairs Service can be turned off for repairs right away if it is an emergency only, and back on with an appointment. For scheduled repairs to turn service on or off, you must call us to schedule an appointment. Meter Testing You may request a meter to be tested for accuracy. If the test establishes the accuracy of the meter to be within 98 percent and 102 percent, the Utility shall charge you $5.00 for the test. You may have a representative present when the meter is tested. 12

13 Water & Sewer Main Ownership of Water & Sewer Mains After completion and acceptance by the utility, the water and sewer main extension shall become the property of and shall be maintained by the utility. The utility may connect additional water or sewer mains to an extension without incurring any financial obligations to persons sharing the cost of the first extension. Water and Sewer Main Extension Policy If you need service from the Utility and request a water main extension, you are required to pay the cost of the extension. The purpose of this requirement is to place the cost of the installation of local water and sewer mains upon the owners of the properties benefited. Water transmission mains, feeder mains, large sewer mains, interceptors, relief sewers, and over sizing of local water mains will be paid for by the Utility, provided that funds are available. Main extension design and specifications shall either be prepared by the Utility Engineering Department. When prepared by others, the design and specifications must be approved by the Utility Engineering Department before installation. Refund Agreement Provision The original petitioners may request a refund agreement from the utility in the amount of a fixed connection charge as the ordinance allows. Waiver of Protest to Annexation Petitioners for water and sewer main extensions and service outside the city limits shall be required to execute a written agreement that the owner and his or her successors in title and assigns waive any rights to remonstrate against or otherwise object to, interfere with or oppose any pending or future annexation by the City as a condition of receiving that main extension and service for that property protection system or before service is furnished to any new private fire protection system connected to or proposed to be connected to and supplied with water from the utility s distribution main. Final plans of the fire protection system shall be filed with and approved by the utility engineering department. 13

14 Wastewater Sewer Use (General Ordinance ) The Sewer Use Ordinance sets uniform requirements for discharges into the wastewater collection and treatment system and enables the City to comply with the administrative provisions of the State Stream Pollution Control Board and the applicable effluent limitations, national standards, and any other discharge criteria which are required or authorized by the State or Federal law, and to derive the maximum public benefit by regulating the quality and quantity of wastewater discharge into those systems. Determination of Sewer Charges (General Ordinance ) The charges made for sewerage service rendered to each lot, parcel of real estate or building having any connection with the utility sewer system or otherwise discharging sewage into that system either directly or indirectly, shall be based upon the quantity of water presumed to enter the public sewers after being used in or on the property, as the quantity is measured by the water meters or meters in use by the water utility. Billing for Available Sewer If a sanitary or combined sewer is located in a street, alley, or easement adjacent to any lot or parcel of land occupied by a residential, commercial, or industrial building, and that building is located within 200 of the R/W or easement containing that sewer, the Utility shall bill the owner/occupant for sewer whether the available sewer is used or not. Building or House Sewers No unauthorized person shall uncover, make any connection to, open into, use, alter, or disturb any public sewer or appurtenance of it without first obtaining a written permit from the Utility Engineering Department. Grease and Sand Traps Sometimes the Utility Engineering Department determines that traps are needed to protect the sewer system or the operations of the wastewater plant from grease, oil, sand, or similar substances occurring in a your discharge. You will need to install and maintain these traps on your lines at your own expense. Traps need to meet the Utility s standards as to construction, location, and installation. 14

15 Storm Water (General Ordinance ) The City has considered the costs of collecting and treating storm water drainage, and takes into account the impervious area of all properties within the city s limits and estimates the incorporated following fees: Residential Class - $5.00 per month Non-Residential Class - $5.00 per month multiplied by the number of base units, determined by the impervious area of the property. As is provided by statute, all rates and charges not paid when due are declared to be delinquent and a penalty of 10 percent of the amount of the rates or charges shall be added to the bill. It s the home owner s responsibility to contact the Utility when a house is torn down. If a grass lot is in question, the Utility will verify, and Storm Water will be removed from the billing as of the notification date. No previous charges will be credited back to the account. 15

16 Solid Waste Call , Option 4 for Solid Waste information. Owner Responsibilities All residential owners are responsible to keep their property in orderly form. Trash, garbage, junk, and furniture stored or left on the exterior of properties are considered a Trash and Debris violation and subject to citing by the City s Code Enforcement Department. Rates The current rate is $13.80 per month for any residential address with active utility service within the city limits. Services are fully funded by rates, as opposed to taxes. A deposit may be required that is equal to three months service ($41.40 ) for utility services inside the city. Residents are not allowed to receive a discount on their solid waste rate. Trash Toters Toters are property of Marion Utilities. Each residence is provided one 96-gallon toter, which is included in the user rate. Toters are assigned to the residential address, not the owner/occupant and must not leave the residence. Place all trash in bags inside the toter. Place your toter for pick-up in the designated area within three feet. Place your toter for pick-up by 6 a.m. and remove your toter by 6 p.m. Your toter should not be overfilled and the toter s lid should be shut. Place the toter with the handle facing away from the street. Toters are for normal household trash only. Do not place the following in the toter: dirt, rocks, etc. construction debris metal or electronic items hazardous waste (i.e. paint, flammables, oil, batteries, pesticides) Toters need to be accessible to the solid waste truck please place your toter where it is not blocked by structures within 3 feet (i.e. parked cars, signs, etc.) In order to maintain a timely schedule, solid waste technicians will not pick-up trash bags, refuse, or garbage on the ground they will be left and tagged. 16

17 Trash Pick-Up If your trash doesn t get picked up, please notify us right away. Schedule Trash will be picked up on weekdays, Monday through Thursday. Log on to to view your trash day. Large Item Pick-up The Solid Waste Ordinance (General Ordinance No ) allows for residents to have one large item per month picked up by the Solid Waste Utility at no additional charge. To schedule a large item pick-up appointment, contact our Solid Waste Department at , option 4. Do not place items out for pick-up until the day of your appointment. Place items at the street for pick-up. Due to our permit, we do not pick-up the following large items: freon-containing appliances, TV s, electronics batteries oils, paints, solvent tires, etc. Trash Fees Extra Toters for Pick-up You may purchase an additional toter for $60 from us or another store if you require more than one toter. If you require more than two toters (two is the alloted amount per the City Ordinance), you will need to purchase tags for each additional toter for each pick-up. Tags are $2.00 each. Bulk Trash to Transfer Station If you have additional bags of trash and do not want to purchase the $2.00 tags for extra toter pick-up, you may bring your additional trash down to our Transfer Station. Prices are as follows: $2.00 per bag misc. items $5.00 per large item $20.00 per level pickup truck load $30.00 per heaping pickup truck load $40.00 per ton 17

18 Recycling You may pick up blue recycling bags either at our Administration office or at the Public Library. Place ALL/ONLY recyclables in the blue bag and place in your toter, along with your other trash bags. We accept the following items. Please make sure all items are CLEAN. Aluminum Cans, Steel/Tin Cans Corrugated/Cardboard Boxes Plastic Drink Bottles, Milk Jugs Laundry Detergent Bottles Glass Bottles/Jars (remove metal lids and rims) Office Paper, Magazines, Newspaper, Telephone Books Non-service Solid Waste does not serve or charge to the following: A multi-family residential unit larger than a 4-plex. A multi-family residential unit that is part of an apartment complex. Two or more 4-plexes which are adjacent to each other and which are owned by the same person or entity. Commercial and industrial properties. Code Enforcement Hazardous waste is prohibited and is a punishable violation of up to $500 for each day of violation. The City of Marion ordinance sets a 12-hour time limit for your toter to remain at the curb. This ordinance is in place to help ensure safety while traveling on streets and also to maintain aesthetically pleasing neighborhoods. (Code Enforcement) 18

19 Extra Large Items If you require more than one large item in a month, you will need to purchase a tag for each additional large item. Tags are $5.00 each. There will also be a $10.00 collection charge per pick-up. In cases such as cleaning out a house/spring cleaning, etc., bulk bags are available to purchase. Marion Utilities will pick-up the bag as a large item pick-up. The bags hold up to 3,000 pounds and cost $20.00 plus an additional $70.00 ($10.00 collection fee + $60.00 disposal fee). You may purchase bags from Marion Utilities. Receiving an Orange Tag Our solid waste technicians give an orange tag to residents when a change in toter usage is necessary for trash pick-up. If you received an orange tag from one of our solid waste technicians, one the following has occurred and requires attention to: your trash needs to be in bags or in the toter for collection. your toter is too full. only utility-issued/approved toters are acceptable. your toter is facing the wrong direction. your toter is blocked by a structure (i.e. car, light post, sign, etc.). your toter is too far from the curb. When you receive an orange tag, please correct the issue stated on the tag. Our instructions on the orange tag are designed to help city residents be aware of the guidelines for using a toter and solid waste procedures. Every week we service over 9,000 pick-ups. In order to keep the solid waste collection as cost effective and timely as possible, please follow the directions on the orange tag. Holidays Please check our website and social media pages for updates on days closed and solid waste schedule changes for the following: New Year s Day Veterans Day M.L.K. Jr. Day Thanksgiving Day Presidents Day Day After Thanksgiving Good Friday Christmas Eve Memorial Day Christmas Day Independence Day New Year s Eve Labor Day New Year s Day 19

20 Solid Waste Cont. Unwanted Medicine Collections occur in the spring and fall. Contact: Marion Police Department Marsh Pharmacies Mobile phones New, used, and non-working, cell phone batteries and accessories, pagers, beeper, and PDAs Contact: Grant County Recycling Center Marion Post Offices Star Financial Bank branches Marion Public Library Grant County Building Marion City Hall Hands of Hope Metals Scrap metal, appliances, car batteries/parts, appliances, empty cans Contact: Omni Source Newlon Metals Riddle s Auto Salvage Yard Waste Contact: City-Wide Maintenance Department Other Contacts: IDEM Emergency Spill Response East Central Indiana Solid Waste District Indiana University Health Grant County EMA

21 Utility Bills Your utility bill includes a fixed-based charge for storm water and solid waste. Metered water consumption determines the level of billing for water and wastewater usage. Paying Your Bill All residential and industrial bills are rendered monthly. If a bill is not paid on/before the due date, approximately 17 days after the bill is mailed to the you/the owner indicated on the bill, you will be considered delinquent. Seven days after the second delinquent billing, services will be discontinued on the date of the notification at the bottom of your bill. No arrangements can be made after the bill has passed its due date. If you have been turned off for delinquency, there is a four-hour scheduled appointment time for reconnection. The bill must be paid in full plus a $10 service charge will apply once the Customer Service Technician has left the Utility office. Any payment after 12:30 p.m. will be scheduled for reconnection on the next business day. Delinquent Sewer and Storm Water Accounts Charges for sewer service shall be due and payable on or before the dates shown on your bill. A delinquent charge together with any applied penalty shall be collectible by: (I.C and I.C ) Shutting Off Water Service Through Tax Duplicate Through Court Actions Shut-Off Notices The amount due as noted on shut-off notices is required to be paid in the office during normal business hours, 7:30 a.m. to 4:30 p.m., Monday through Friday. See Service Reconnection on Page 7. 21

22 Utility Bills cont. Leaks & Billing Adjustments We can adjust unusual high bills that are resulting from pipe leaks underground or behind walls, broken pipes in crawl spaces, and water heaters in unfinished basements ONLY. In the event of such leaks, we will consider adjusting your bill upon submission of a written request and copies of the repair bills by the property owner. Adjustments are not allowed for the following circumstances: Stools that are running, sticking or leaking. Spigots that are dripping, running or broken. Sudden bursting of pipes in a home that is vacant. Water intentionally left running to keep pipes from freezing. Leaks that are the result of any negligence by the owner or tenant. Water heaters in utility closets or in living areas. ONLY ONE adjustment per year per meter may be considered. Please contact Customer Service for adjustment calculation. 22

23 Convenient Payment Options Marion Utilities offers a variety of ways to make payments on your account. You can easily pay your bill via online, mail, or in-person. Pay by mail Mail your payments to: Marion Utilities 1540 N. Washington St. Marion, IN Pay on our website Customers will find simple and convenient options for paying online at All online payments are posted the day they re submitted, which helps customers make quick payments to avoid late fees. Customers may also access and view their statements and water consumption reports. Pay using credit card or debit card Pay your bill with your checking account or credit card 24 hours a day. Transactions fees are charged by the payment processor. Schedule automatic recurring bill pay service Go to to set up automatic recurring bill pay service. Your total monthly water bill will be deducted from your checking account on the due date of your bill. You will still receive a monthly bill in the mail. Pay online through your bank Contact your bank for details. 23

24 Utility Bills cont. Pay using the drive-up drop box You may drop off your payment at the 24-hour payment depository, conveniently located at the front gate of Marion Utilities on the Washington Street entrance. All payments are collected at 7:30 a.m., Monday through Friday. Any payment dropped off after 4:30 p.m. will be processed the next business day. We accept check or money order through the drop box. Cash payments must be made at the Utility office; there is no fee for this service. Pay in-person You may pay your bill at the following locations: Marion Utilities Customer Service office Located at 1540 N. Washington St., Marion, Indiana 7:30 a.m. 4:30 p.m. Monday through Friday Walmart Take your current bill stub to a Walmart MoneyCenter or Customer Service Desk. Choose your payment option: Standard Payment: $1.00 (delivered within three business days) Next Day Payment: $1.50 (delivered the next available business day if paid by 7 p.m.) Pay your bill with any of these options: Cash Walmart MoneyCard Pin-based debit card Receive a receipt as proof of payment Horner s Butcher Block Located at 825 E. 38th St. Cash payments only. 24

25 Marion Utilities Rates WATER RATES PER MONTH (effective March 30, 2005) - 61% FIRST 133 Cubic Feet $4.02 per 100 Cubic Feet $5.35 Next 534 Cubic Feet $3.48 per 100 Cubic Feet $18.58 Next 9,333 Cubic Feet $1.98 per 100 Cubic Feet $ All Over 10,000 Cubic Feet $1.32 per 100 Cubic Feet *SEWER RATES PER MONTH (effective January 1, 2017) % Residential & Commercial: Industrial: Sewer Only: Contractual: $3.755 per 100 Cubic Feet $3.366 per 100 Cubic Feet $45.05 per Month $2.017 per 100 Cubic Feet (Billing charge of $6.231 included in minimum bill each month.) *Sewer rates are correct for the year listed only. Sewer rates will increase January of every year until (General Ordinance # ) STORM WATER RATES PER MONTH (effective April 1, 1995) Residential $5.00 Non-Residential $5.00/2,521 sq. ft. SOLID WASTE PER MONTH (effective January 1, 2015) Residential/institutional (General ordinance # ) $13.80 per month PRIVATE FIRE PROTECTION PER MONTH (effective July 1, 2005) Fire Hydrant (Public or Private) Sprinkler Heads $ per Hydrant $.44 per Head PUBLIC FIRE PROTECTION PER MONTH (effective July 1, 2005) 5/8 & ¾ $ $ $ $ /2 $ $ $ $

26 Meter Minimum Per Month Meter Size Water *Sewer Residential & Commercial (2017) *Sewer Industrial (2017) 5/8 300 $ $ $ /4 500 $ $ $ ,100 $ ,000 $ ,200 $ /2 1,900 $ ,500 $ ,800 $ ,700 $ ,500 $ ,000 $ ,100 $ ,300 $ ,500 $ ,000 $ ,400 $ ,500 $ ,800 $ ,600 $1, ,400 $1, ,700 $ ,000 $2, ,600 $2, All water bills not paid within 17 days from the date of when a statement is mailed are subject to a penalty of 10 percent on the excess over $3.00. Also, a sewer penalty of 10 percent of the current charges will be added. *Sewer rates are correct for the year listed only. In an attempt to fund Federally mandated improvements, sewer rates will increase in the month of January of every year until (General Ordinance # ) 26

27 Non-Recurring Charges Reconnect Charges During Work Hours 7:30 a.m. to 4:30 p.m. $10.00 Appointments made after 12:30 p.m. for the same day $20.00 $35.00/wknd. After Hours (after 4:30 p.m.) $20.00 Weekends (from F:4:30 p.m. to M:7:30 a.m.) $35.00 Holidays (Utility recognized) $35.00 Meter Testing $5.00 Repeat Calls to Same Address Off for repair for three calls $20.00 Frozen Meters $20.00 Missed Appointments $20.00 Deposit (MUSB 08/20/92) per service 5/8 & 3/4 Meters $ & 1 1/2 Meters $ Meters $ Meters $ Meters $ Meters $1, Connection Fees for newly established properties Water 5/8 $ /4 $ $ /2 $ $ Sewer $

28 Important Tips Turn-off valve Know where the turn-off valve is within your home or business. If you discover a leak, you will be able to shut off your water quickly and avoid possible damage to your property. Be water wise Using water wisely can help you save money on your water and sewer bills. Your sewer bill is based on your metered water usage. Using less water can also reduce your energy bills. Consider these tips and check for others: Check for leaky faucets, toilets and spigots on a regular basis. A leaky toilet can waste 200 gallons of water per day. To detect leaks in the toilet, pick up a free toilet dye pack from our Customer Service office. Conserve water by taking shorter showers and turning the faucet off when brushing your teeth or shaving. Run the dishwasher and washing machine only when they re full. Add food waste to your compost pile instead of using the garbage disposal. Don t use water to defrost frozen foods; thaw in the refrigerator over night Be conservative with outdoor watering during the summer. If you live at an odd-numbered address, do your outdoor lawn watering or car washing on oddnumbered dates. Consider using rain barrels connected to downspouts for watering outdoors. Install a separate water meter for outdoor use, such as for your lawn sprinkler. 28

29 Important Contact Numbers All Utility offices can be reached at Make A Payment... Option 2 Billing Office... Option 3 Engingeering, Solid Waste, Sewer... Option 4 Wastewater, Water, Leaks... Option 5 Administration... Option 6 Lab... Option 7 Pretreatment & Backflow Prevention... Option 8 All other inquiries... Press 0 Drainage Concerns - Call our Engineering Department at , option 4. Fire Hydrant Damage or Leaking - Call Marion Utilities at Hazardous Materials - Emergencies call 911. For non-emergencies, call the Fire Department at Leaf & Yard Waste Pick-up - The City-Wide Maintenance Department is responsible for leaf and yard waste pick-up. Put your leaves and yard waste in paper yard waste bags. No plastics bags will be picked up. There is no leaf pick-up on holidays. Call Manhole Hazards - Missing, loose, too high, too low, etc. If an emergency involving a life or death situation, call 911. Mowing City-owned Right of Ways - Call the City-Wide Maintenance Department at Neighborhood Clean-up Programs - Call our Engineering Department at , option 4. Sewers - For any back-ups, cave ins, damaged flaps, gases, odors, etc., call our Sewer Maintenance Department at , option 4. Streets - Maintenance, repairs, surface problems, potholes, sunken areas, cracks, parking areas, complaints about mud, dirt, etc. on sidewalks, snow and ice removal, etc., call the City-Wide Maintenance Department at

30 HELPING AT-RISK, LOW-INCOME FAMILIES IN THE MARION COMMUNITY! 30 H2O COMMUNITY PROGRAM

31 H2O Community What is H2O Community? H2O Community is a program, created by our employees, is designed to provide monetary aid to customers who are struggling to pay their monthly utility bill, which includes water, wastewater, storm water, and solid waste services. We have partnered with The Salvation Army of Marion, Indiana (a non-profit organization) to establish this opportunity for qualifying candidates to receive financial assistance made possible by donations of giving partners, as well as fundraising initiatives throughout the community. The second part of the program includes financial education classes, offered by a local financial institution, in which recipients will learn basic budgeting skills that will help to enable them to become financially stable. How to Apply for Assistance In order to qualify for assistance, you need to: Complete an application at the The Salvation Army of Marion ( ) Show that your income level falls at/below 160 percent of the federal poverty level. Agree to attend two financial education classes within a six-month time period. Help 2 Others We are deeply grateful for the gifts that we receive. We are always looking for individuals, businesses, and organizations to partner with us to meet the ongoing, financial need of this program. If you are passionate about impacting lives for the good in your Marion community, then H2O Community is the perfect place for you! For more information about getting involved in the H2O Community Program, please contact the Marion Utilities Communications Specialist at , ext

32 Customer Service Monday Friday: 7:30 a.m. 4:30 p.m N. Washington St. Marion, IN Phone: Fax: Electronic account information Check your account 24 hours a day, 7 days a week. Go to Emergencies 24 hours a day, 7 days a week During Regular Business hours, call , option 3. During After-hours/Weekends, call and follow the instructions. Boil advisories A precautionary boil advisory is a public statement advising people to boil their tap water before using it, typically in response to an event that could allow contaminants to enter the water distribution system. Such events include a water main break or loss of system pressure. We will notify you with a door hanger if a boil advisory is in effect in your area. For more information about boil advisories, visit our social media pages or our website Water quality information You may find annual water quality reports on our website at or call , ext facebook.com/marionutilities.com youtube.com/marionutilities