Thrift Shop Cash Register

Transcription

1 Thrift Shop Cash Register Index Cash Register o Basic Operations o Void or Refund o Other Problems o Thrift Shop Closing Procedure Manager Approval transactions o Check Exception policy o Making a Sale on the Phone using Credit Card Page 1 of 7

2 CASH REGISTER OPERATION Key must be on REG Register will not operate unless cash drawer is closed Never use the decimal point Previous transaction will remain on screen until new transaction begins Regular Sale Cash or Check Enter AMT (amount of item) Enter CATEGORY for each item Repeat above 2 steps until all items are tallied Press SUBTL (subtotal) Enter amount customer gives you (cash or check amount) Press CA/AT (cash out) or CHK (check) Checks made payable to AL Thrift Shop Stamp back of check with endorsement stamp No checks over $50 (see Exception Policy on another page in this section) Part Cash and Part Check Sale Enter AMT and CATEGORY for each item Press SUBTL Enter amount of check and press CHK Enter amount of cash and press CA/AT Payment with Coupon Enter AMT and CATEGORY for each item including all % discounts Press SUBTL Enter dollar amount of coupon (e.g. 200 for $2.00) and press COUPON Register will show balance remaining. Proceed with appropriate payment, CA/AT, CHK, or CHARGE. Percent Discount Sale (coupons are for one item only, not the entire transaction) Enter AMOUNT of item Enter CATEGORY Press % to be given Enter AMT and CATEGORY of other items Press SUBTL (subtotal) Enter amount customer gives you Press CA/AT (cash) or CHK (check) or CHARGE (credit card) Page 2 of 7

3 Credit Card Sale Enter AMT and CATEGORY for each item Press SUBTL If total amount is less than $10, tell customer that we are a nonprofit and these transactions cost us money, and we would prefer not to charge less than $10. However, we cannot refuse to take their card. Press CHARGE Swipe card with magnetic strip facing away from the machine Processing will appear on the screen (If a card is DENIED or a CODE 10 comes on the screen, ask for another form of payment or you will have to call the credit card company. Phone numbers are on the register. We really don t want to do this because it is expensive. If the card is stolen, we hope they will just leave.) Drawer will open and receipt will print out Customer signs slip. Compare signature on slip to signature on card Compare last 4 digits on card to receipt Put receipt into cash drawer Press ISSUE RECEIPT to get a second receipt to give to customer If credit card is demagnetized Press CHARGE Key in credit card number Register will ask for expiration date key in month/year [i.e. 01/12] Continue as usual Tax Exempt Sale Buyer must present a STATE TAX EXEMPT DOCUMENT and be on record in our tax-exempt file (located in 3-ring binder under register) Enter AMOUNT of item Press TAX EXEMPT Press CATEGORY If appropriate, press % for discount Repeat for each item (some items are not taxed so this is important) Press SUBTL, then CA/AT or CHK or CHARGE Cash Register Operation Page 3 Page 3 of 7

4 VOID OR REFUND You may void an item only before you have pressed a payment type (cash, check or credit card). After you have entered a payment type, transaction becomes a refund and refunding procedure must be followed. To Void One Item Or Several Items (before sale is complete or after SUBTL, but before payment type is entered Press ARROW (there are 4 on the machine) Scroll to item on screen Press VOID key Press CLR If more than 1 item is to be voided, follow same procedure, one item at a time Continue with the rest of the sale To Void a % Off Item Arrow to %, then press VOID Arrow to item, then press VOID Press CLR Continue with the rest of the sale Refund After Sale Is Completed (or after payment type has been entered) Enter AMOUNT (final cost after any discount on item) Press REFUND Enter CATEGORY Repeat above 3 steps for each item to be refunded Press CA/AT or CHARGE (then swipe credit card that was used) (cash register will NOT do a refund under CHECK) Press CLR If credit card refund, get signature and issue a second receipt to customer Put signed receipt in cash drawer and give second copy to customer Page 4 of 7

5 OTHER PROBLEMS Always try CL, CANCEL, or CA/AT REGISTER WILL NOT OPERATE IF THE DRAWER IS OPEN Close drawer and press CL If the first credit card use of the day will not go through, the problem may be that the batch was not re-opened correctly (this is part of the closing procedure from the day before). Void the transaction completely, then run through the entire closing procedure (see closing procedure section in this manual). Reenter sale from the beginning. If a credit card transaction will not go through or the register panel reads credit card processing but it appears to be on a continuous loop, check the cables between the cash register and the little black box to verify that the cables are securely attached. To open cash drawer, press CA/AT (same as no sale ) High-pitched noise press CL or CANCEL Loss of electricity use SK 1 key (on main key ring in cabinet) to open drawer If register says, SERVER NOT ASSIGNED, press 1 and then Cashier # (green button. Continue with sale Replacing Cash Register Tape (when you see red edge on tape) New rolls are in drawer below jewelry cabinet Open top and notice how tape comes off the bottom of the roll. Tear tape between roll and feed tape, again noting how tape feeds in. Feed new roll the same way Press RECEIPT FEED to advance tape. Close top. Press CL. Jammed Tape Open top and move green tab forward and pull out tape Push green tab back and close top (if screen says Head up, green tab is not pushed back far enough Page 5 of 7

6 1. Turn Register Key to X1Z1 Thrift Shop Closing Procedure 2. Push Daily Z Reading to Run Daily X1Z1 tape. Please do not rip off tape. 3. Push CC Batch key to close and open credit card batch. Remove tape. 4. Turn Register Key back to REG 5. Leave drawer open for the next day 6. Count out $ starting cash using as many small bills as possible. Enter the amount on the starting cash slip, sign, and leave in blue zippered bag. 7. Put X1Z1 tape, checks, and other cash into an envelope. Please date and sign the envelope. Put sealed envelope in the backroom safe. 8. Staple signed charge receipts together and file in blue folder, located in the drawer of the jewelry case on the dressing room side. 9. Put blue zippered bag (with $200 starting cash) in backroom file cabinet. Page 6 of 7

7 MANAGER APPROVED TRANSACTIONS CHECK EXCEPTION POLICY The Thrift Shop accepts personal checks up to $ A monthly manager or any member of the Thrift shop management team is authorized to grant an exception. To grant an exception, consider the following: 1. Request one form of picture ID (e.g. driver s license or state ID card). 2. Confirm address on ID matches the address printed on checks. 3. Confirm picture resembles person making the purchase. 4. Request phone number if not printed on the check. No exception will be granted: 1. Without picture ID including member checks 2. If the purchaser is using starter checks (handwritten name, address) MAKING A SALE on the PHONE using CREDIT CARD A customer may call and want to purchase an item she has previous previously seen in the shop, but wants to pay for it and have it held (we cannot hold an item unless it is already paid for.) The customer may do this with a credit card. Key item into cash register as usual (AMT and CATEGORY) Press CHARGE Key in credit card number Register will ask for expiration date key in month/year [i.e. 01/12] Issue a second receipt But BOTH receipts in the Communications Log Mark item itself sold When customer comes to get item, remove both receipts from Comm. Log Have customer sign one copy, then verify credit card number Page 7 of 7