INTRAPAY PRODUCT OVERVIEW MARCH 2018 VERSION 1.0
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1 INTRAPAY PRODUCT OVERVIEW MARCH 2018 VERSION 1.0
2 INTRAPAY PRODUCT OVERVIEW Company and Product Introduction Intrapay launched in 2018 to refresh the payments industry with customer-driven innovation, driven by close relationships with customers, partners and industry leaders. We provide card processing, alternative payments, credit risk and compliance, chargeback prevention and currency optimisation across international geographies. Our robust infrastructure ensures swift and efficient processing and settlement with a simple integration through our API. Intrapay gives our partners and merchant the choice to white label certain products and services and the option to white label our whole technical platform. Our core product offering includes: Credit Card processing: via acquiring banks Our card processing solution can be tailored to suit your needs, so contact us today to find out our rates and how we can combine card processing with alternative payments to maximise your payment options and increase your revenue. Intrapay Direct: a payment solution with your name on it. Our direct bank transfer product is a simple payment solution offering great value and adaptability. Customers complete their orders using their online banking details and security checks on an interface integrated into a merchant s web site. Transactions are confirmed in real time, so funds are immediately available. Intracard: a prepaid card product with myriad configurations and uses. Our primary product is the Intracard (RE)LOAD card which is specially created for organisations making payments to clients, helping to reduce costs and increase efficiency.
3 Product specifics CREDIT CARD PROCESSING Our credit card payment offering mainly process VISA and MC transactions but expanding to different card brands. Currently, this is offered in two types: Gateway Provider - settlement goes directly to merchant, Intrapay does not touch the funds. (see Product Flows section) Full Service Provider - (expected Q2/Q3 2018) Intrapay settles the merchant. (see Product Flows section) Product Features/Capabilities Transaction types: including authorisation, cancellation, refunds, recurring, chargebacks, delayed settlement etc... Fraud Tools: 4Stop fraud tool for card processing including AVS, 3DS Secure, dynamic risk checks Specification of Currencies Processing (including but not limited to): AUD, CAD, CHF, CZK, DKK, EUR, GBP, HUF, JPY, NOK, NZD, PLN, RUB, SEK, TRY, USD, ZAR (Acquiring Bank dependent) Settlement (including but not limited to): USD, EUR, GBP (Acquiring Bank dependent) Product flows Funds and Technical Flow Reporting Consumer check out and place order Merchant goes via Intrapay GW requesting authorisation Consumer Merchant Fraud Screening Intrapay sends authorisation to Acquiring Bank Issuing Bank to release funds / settles the acquirer LEGEND: Technical Flow Issuing Bank Acquiring Bank sends authorisation to Issuing Bank Acquiring Bank Funds Flow Full service provider (by Q2/Q3 2018) Intrapay will send reports and settles merchant Consumer check out and place order Merchant goes via Intrapay GW requesting authorisation Consumer Merchant Fraud Screening Acquiring Bank settles with Intrapay Intrapay sends authorisation to Acquiring Bank Issuing Bank to release funds / settles the acquirer LEGEND: Technical Flow Issuing Bank Acquiring Bank sends authorisation to Issuing Bank Acquiring Bank Funds Flow
4 Benefits Merchants can concentrate on business development rather than spending countless hours monitoring transactions. PCI-DSS level 1 Easy integration. The gateways are easy to integrate and simplify the reporting, compliance, and back-office systems for clients and PSP partners. Flexible settlement terms. Intrapay can offer flexible terms based on the volume and industry. 24/7 consumer and technical support. Fast account set up. A new client account will be ready within hours for all payment methods (following approval). High quality product suite. Products are all high quality with increasing service levels based on a client s level of purchase, involvement or interaction. Dedicated account management. Each client is assigned a dedicated resource to handle the clients and partners accounts personally due to the nature of the transactions and technical requirements involved. Speed of service and delivery. Industry-leading delivery at high quality. Benefit for consumers Payment information is safe and secured all the time. A choice of different payment methods to choose from. Ease of access and speed of transaction for online payments. Merchant receives real-time support. Pricing Rates and fees may vary according to volume and industry. We pride ourselves that our rate structure is simplified without any hidden cost structures Our Acquiring Bank partners Intrapay card processing operates using EU acquiring banks.
5 INTRAPAY DIRECT A real time online bank transfer solution with funds made available real-time. It allows your consumers to transfer funds directly from their bank account in seconds and is confirmed using the bank s standard security protocols. Payouts are available in real-time and batch payments. This solution is available in 2 services and can be white-labelled: 1. Direct Settlement offers settlement directly to the merchant s in-country account. Funds and Technical Flow Invoice sent to merchant for IPD fees Consumer check out and place order Merchant redirects consumer to Intrapay Direct Gateway Consumer Merchant Intrapay requests payment using consumer s bank details Local Bank Consumer Experience Customer requests Customer will be IPD accesses customer Payment received by Invoice sent to payment via IPD on redirected to IPD bank account and merchant merchant for IPD fee merchant checkout makes payment using on a weekly basis page username, password and OTP
6 2. Full Merchant Settlement (expected Q3 2018) offers settlement into Intrapay settlement accounts in-country and then settled to the PSP/ Merchant s accounts as requested anywhere. Funds and Technical Flow intrapay settles merchant directly (less IPD fees) Consumer check out and place order Merchant redirects consumer to Intrapay Direct Gateway Consumer Merchant Local bank settles with Intrapay Intrapay requests payment using consumer s bank details Local Bank Consumer Experience Customer requests Customer will be IPD accesses customer Payment received by IPD pays merchant payment via IPD on redirected to IPD bank account and IPD account (less IPD fees) merchant checkout makes payment using page username, password and OTP Countries and Currencies Supported Direct Settlement - Australia, Indonesia, The Philippines, United Kingdom, Hong Kong, Japan, Thailand, USA, India, Malaysia, Turkey, Vietnam, South Africa, China Full Merchant Settlement (expected Q3 2018) - Thailand, Malaysia, Indonesia Technical Specifications Both Direct Settlement and Full Merchant Settlement can be offered as a white label option, re-branding the whole User Experience (UX) to the merchant s brand, with no mention of Intrapay Direct and all redirects under a neutral URL. Merchants can incentivise the use of their own payment mechanism and, as rates are lower than traditional payment methods, it increases revenue. Integration Intrapay Direct Platform is built with the latest technologies which allow our merchants to have a painless integration process. We provide code snippets and with modern REST APIs, we offer a future- proof gateway which connects you easily to the e-commerce world. For more information, please refer to the Intrapay Direct Online Payment Integration Guide. Countries and Currencies Supported Direct Settlement - Australia, Indonesia, The Philippines, United Kingdom, Hong Kong, Japan, Thailand, USA, India, Malaysia, Turkey, Vietnam, South Africa, China Full Merchant Settlement (expected Q3 2018) - Thailand, Malaysia, Indonesia
7 Technical Specifications Both Direct Settlement and Full Merchant Settlement can be offered as a white label option, re-branding the whole User Experience (UX) to the merchant s brand, with no mention of Intrapay Direct and all redirects under a neutral URL. Merchants can incentivise the use of their own payment mechanism and, as rates are lower than traditional payment methods, it increases revenue. Integration Intrapay Direct Platform is built with the latest technologies which allow our merchants to have a painless integration process. We provide code snippets and with modern REST APIs, we offer a future- proof gateway which connects you easily to the e-commerce world. For more information, please refer to the Intrapay Direct Online Payment Integration Guide. Requirements Setup a link on checkout page and send a callback URL for transaction confirmation messages Bank Account details for settlement For PAAS and Direct Settlement a merchant requires its own local bank accounts (LBA s)* for settlement *Note: We can assist with information for opening LBAs. Advantages Merchants Higher conversion rates on merchants website, due to more payment options for consumer Allows the consumer who doesn t own a credit card to purchase online Bespoke Intrapay in-house Real Time Online Bank Transfer solution Funds made available in real-time for the merchant to complete transactions immediately Unique white-label opportunity to brand the payment solution The direct solution processes funds directly to merchants own bank accounts Location-neutral so can be tailored to work in any territory Virtually eliminates chargebacks Cost-effective Fewer failed transactions than from manual fund transfers Consumer Secure feeling for the consumers No credit issues Allow the consumer to use the payment method of choice Allows consumers to transfer funds directly from their bank account in seconds Uses online bank account details so only need to remember username and password The transaction is confirmed using the bank s normal security protocols (OTP, dongle, etc.) Simple and safe to use - Secure system as the transaction takes place entirely in the consumer s bank
8 INTRACARD Intracard (RE)LOAD Pay Out card is a reloadable prepaid Mastercard specially created for organisations making payments to clients, helping to reduce costs and increase efficiency. The card can be used by companies to make payments regardless of whether the payees have existing banking relationships. It can be used for cash withdrawal at ATMs, for purchase transactions at merchant establishments and for e-commerce transactions i.e., for online payment. In addition, funds may be transferred back to the merchant/operator. The card is also available in Virtual form. Options Available for the Client/Merchant (RE)LOAD Card Design or Custom Card Design (Reload card design is the quicker option and is beneficial for clients who don t want their branding on the cards). Cardholder perso (personalisation) cards or Anonymous (but KYC ed) cards - Anonymous cards just mean that cardholder name is not printed on the card - quick to market option. Premium Kit (high quality card carrier, merchant can brand this and have a personal cardholder message or Standard Kit (sstandard card carrier on A4 page that includes a welcome message and activation instructions). Custom / Generic portals and s (merchant branded or (RE)LOAD branded consumer portals and when checking balance. Full API Integration / Partial API Integration / Agent Portal Usage - full integration includes all functionality via API such as card load, KYC upload, card unload etc Partial integration may not include 1 or 2 of the functionalities available via API. Localization of portals and s - means s and portals are in local language (i.e. Japanese merchant = Japanese language s, consumer portals and support) Note: (RE)LOAD card is not available in Cuba, India, Iran, North Korea, Sudan & Syria. Other high risk countries may require enhanced compliance, fraud and oversight requirements. The card is loadable only by the sponsoring corporate/merchant. Cardholders cannot load the cards with external funds. Process Flows The client company pre-funds the card program pool account and instructions to load individual cards are sent via API or secure file upload. Once an amount is loaded on to a card it is deducted from the pool account and the funds are available immediately to the cardholder. The cardholder spends funds using the card where Mastercard is accepted. Intracard provides full API integration for Card Issuance and Card Load. A white label agent portal is setup to provide back office facilities for client companies and can be used to manually issue and load the cards. Card Issuance Send customer details (+doc scans) to Intracard API Intracard verifies details and KYC data Intracard gives KYC update through API Intracard communicates unique card ID through API Client notes and stores card ID to use on all further API communication Issue card, card activated upon completion of KYC and during first load Card Load Customer logs in to trading/gaming account with client Selects payout (or equivalent) option on client side Gets various payout options one of which will be Payout to Reload Card Customer selects Payout to Reload Card Enters amount to transfer to Reload Card (show card ID and card balance) Client reduces fees and displays final amount that will be transferred Customer confirms fund transfer (Load) Client sends card ID, net load amount and data through API to Intracard Intracard confirms card load and sends new card balance on API response Card Unload (Redeem) / Direct Debit Customer logs in to trading/gaming account with client Selects top-up (or equivalent) option on client side Gets various top-up options one of which will be Transfer from Reload Card Customer selects Transfer from Reload Card Enters amount to transfer from Reload Card (show card ID and card balance) Client reduces fees and displays final amount that will be transferred Customer confirms fund transfer (Unload) Client sends card ID, net Unload amount and data through API to Intracard Intracard confirms card Unload and sends new card balance on API response Card Usage Cards are used by the cardholder in the same way as any VISA or Mastercard is used for purchasing goods and services in store and online. Furthermore, the cards can be used to make ATM withdrawals anywhere the scheme brand is accepted. The cardholders receive access to an online Cardholder Portal to check balances, view recent transaction details, block and report cards lost or stolen.
9 Funds Flow Pool Account Prefunding by Client Card Loading Cardholder Spend Card Unload (Redeem) / Direct Debit
10 Key Features Cost effective and efficient distribution of funds Reloadable Mastercard Prepaid debit card Cards can be customised Convenient, easy to implement and use Safe and secure Increases Payee satisfaction and loyalty Virtual card for online use ATM, POS and online access where Mastercard is accepted Access account balance and mini statement via cardholder portal Company Benefits Instant payment Cost effective Back office reporting Turnkey program setup and management Pay unbanked clients, eliminating cash payments and expensive international transfers Can be co-branded subject to Mastercard approval Payee Benefits Convenient, funds are available immediately Get cash at ATMs or use in store or online anywhere Mastercard is accepted Safer than carrying cash Money management tool View balance and transaction history on cardholder portal Bank account or credit history not required Requirements and Procedures Online KYC: Client can upload its users KYC details. Government issued picture ID, proof of address with utility bill, bank statement or other official correspondence bearing the address Card load from Client website (API) or via CSV files only Card will be denominated in USD Minimum 1,000 card initial order Merchant needs to send completed application documents including programme requirements (PID) Integration Train agents sales and support Start Processing
11 Risk and Fraud We have integrated the Intrapay Gateway with over 400 automated KYC data sources to provide global KYC coverage. Fully integrated analytics with real-time auto-refreshed intelligence, detailed reports, a wide range of KPI dashboards, and much more. As a global payments provider we do our best to provide all the needs that a merchant / partner require without breaking any regulations. In line with this, the countries and industries below are restricted on the Intrapay platform across all our products. Restricted Countries (applies to credit card and Intrapay Direct Only) Afghanistan Algeria Yemen Ecuador Ethiopia Ghana Guyana Iran Iraq Myanmar Nigeria North Korea Syria Sri Lanka Uganda Vanuatu Bosnia and Herzegovina Trinidad and Tobago Papua New Guinea Lao People s Democratic Republic Restricted Industries (applies to credit card and Intrapay Direct Only) Software/Hardware and IT Support Charities/NGO Drugs, Gear, Nutra & Pharma Crowdfunding File Sharing/Cyber Locker Spirits Firearms,Weapons & Knives Financial Services (E-wallets & brokers of FX, Binary, Crypto) High Ticket-Value Goods & Services Gambling Marketplaces Marketing Tobacco/Cigarettes Ticket Brokers Travel Adult Note: Industries listed above need to meet certain requirements/conditions from our Credit Risk and Compliance Team prior to acceptance. Prohibited Industries (applies to credit card and Intrapay Direct Only)* Animals/Plants/Wildlife Copyright/Data Protection Electronic & Surveillance Equipment Gov t Services offered at a Price Pyrotechnic Devices & Hazardous Materials Items Facilitating illegal activity Professional Services Protected Cultural Items/Artifacts ** Industries that are not accepted For more information and to find out how you can get started with Intrapay Please contact: Matthijs Pronk on matthjis.pronk@intrapay.com
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