REPORT. Home Ownership. We Exist to Strengthen Families Through Home Ownership. We Exist to. Strengthen A N NFamilies U A L Through Home Ownership.

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1 We Exist to Strengthen Families Through Home Ownership. We Exist to Strengthen We Exist to Strengthen Families Through Home Ownership. We Exist to Strengthen Families Through Home Ownership. We Exist to Strengthen We Exist to Strengthen Families Through Home Ownership. We Exist to Strengthen We Exist to Strengthen Families Through Home Ownership. We Exist to Strengthen Families Through 2 Home 1 Ownership. 7 We Exist to Strengthen Strengthen A N NFamilies U A L Through Home Ownership. We REPORT Exist to Strengthen Families Through Home Ownership. We Exist to Strengthen

2 A Letter From Our CEO Gateway rounded out another banner year in, in fact, we continue to break our own records! Our retail volume grew 20% to $3.5B despite the industry being down 15%. Our servicing portfolio broke the $15B mark, and our Correspondent Division set their own record with $1.99B. We continue to grow our national footprint by adding Idaho and North Dakota as newly licensed states, bringing on over 600 new team members, and getting approved as a Freddie Mac Seller/Servicer. Gateway is a well-managed, well-oiled machine with a solid infrastructure in place and great future ahead. Kevin Stitt We continue to fully commit to our core purpose of strengthening families. In, Gateway branches donated over $500,000 in their local communities, and in May, we committed to an annual partnership with Folds of Honor. Gateway donates $5 to Folds of Honor for every retail loan we close, and in the first eight months of this partnership, Gateway s donations, used to provide educational scholarships to the children of wounded and fallen veterans, exceeded $61, promises to be another exciting year that will continue to propel us to new heights as a company by: Investing in our infrastructure and technology Elevating the Gateway Experience for our customers, team members and partners Reaching 100,000 customers for life Every investment we make in this company is an investment in the future. We will continue to grow, adapt to an ever-changing industry, and our core values will guide us along the way, together. I am grateful to work with such talented team members who are dedicated to this company, and I can t wait to see what is in store for Gateway in 2018! Sincerely, 2 For internal purposes only; should not be publicly distributed. Gateway Mortgage Group, LLC J. Kevin Stitt CEO

3 BUILD STRENGTHEN GROW SERVICING PORTFOLIO $15B NEW HIRES 659 ANNUAL VOLUME TOTAL 91,346 $5.50B CUSTOMERS NEW BRANCHES 52 3 For internal purposes only; should not be publicly distributed. Gateway Mortgage Group, LLC

4 Gateway Branch Locations Licensed States Branch Locations New Branches Growth Last year Gateway continued to grow and expand despite the national mortgage industry experiencing a downturn. We opened new branches, entered new markets, and added more 52 new branch locations 659 new employees 02 new state licenses employees who are committed to strengthening families. 4

5 RETAIL Gateway s Retail Division is comprised of highly experienced, knowledgeable and community-devoted Mortgage Originators who excel in helping customers navigate the ever-changing mortgage industry to achieve the dream of homeownership. Even for the most experienced homeowner, access to a locally trusted professional is invaluable when evaluating the wide array of mortgage programs available today. SERVICING In unison with our Retail and Correspondent Lending Divisions, this is where Gateway Wins Customers 4 Life. Gateway s servicing platform integrates everything necessary to manage the various components of a mortgage loan: customer care, escrow administration, payment processing, investor reporting, collections and default administration. Customers value knowing who to call for anything related to their mortgage today and in the future. CORRESPONDENT Gateway s Correspondent Lending Division empowers clients to achieve their mortgage lending goals through a wide array of programs. By offering a unique correspondent channel to small and mid-sized financial institutions and independent mortgage companies, the team delivers an enhanced client experience through expertise, support, and guidance. 5

6 Retail Update Gateway s Retail Division continued to experience market growth and record production in. Total annual volume for loan originations grew to $3.51B, a 20% increase over. Loan Originators shattered individual production records that required adding a new level to our Presidents Club, $100M Ridiculousness Level. We continued expanding our footprint across the country by adding 52 new branches, 2 newly licensed states, and bringing on 256 knowledgeable loan originators and 66 experienced branch managers. These new branches along with our established branches across the country closed 10% more units in than the previous year allowing more customers to experience Gateway. Gateway remains true to our core values of being Growth Oriented, Street Smart, Team Players. In an effort to support our new Loan Originators and Branch Managers, we hired an onboarding staff and created a new onboarding process. In addition to this team, we added a Branch Implementation team to ensure our new branches have the tools they need to hit the ground running. brought the announcement of a partnership with Blend, an innovative technology company that provides origination application software. Gateway s state-of-the-art online application, LinkStep, will roll out in This intuitive technology will help close loans faster, is mobile friendly, and customizable to enhance our customers experience. We are looking forward to another great year in We have set lofty goals, and as always, we will continue to train our local LOs to carry forward our core purpose of strengthening families through homeownership Outlook Goal of $4.5 billion in retail loan production Train and activate 100% of LOs on LinkStep Expand to 720 licensed originators Launch Gateway University, internal training program 6 $918,899,000 $1,157,704,000 $1,839,957,000 $2,933,381,000 $3,515,473,000

7 Correspondent Update Gateway s Correspondent Lending Division continues to advance as one of the premier correspondent aggregators in the industry, closing out another successful year in. Increasing in both client market share and 65 new client relationships, turned out to be another record-breaking production year, highlighting Gateway as a Top 25 Correspondent Investor two years running. One of correspondent lending s key success components in was the focused approach on one of Gateway s strategic core values, Growth Oriented. This approach to growing and developing our team internally played a pivotal role in the conduit s successful performance last year by recruiting first-class talent in our salesforce and promoting internally to align with projected growth in operations. The correspondent division is suited for successful growth in the years to come. $763,000,000 $784,000,000 $1,280,000,000 $1,896,000,000 $1,990,000, Outlook Goal of $2.3 billion in production Cultivate 75 new client relationships Increase brand awareness Implement OCR technology Gain competitive advantages Grow client market share Looking ahead, correspondent will continue to create a culture of success by providing a concierge level of service and commitment of always putting the customer first. The mission to empower correspondent clients continues to be the pulse of the correspondent team, driving client loyalty and increasing overall production. As we provide a best-in-class experience, enhance our operations platform, and implement innovative ideas, Gateway correspondent lending will continue to grow and be consistently recognized as one of the most prestigious correspondent offerings in the industry. 7

8 Servicing Update Gateway experienced another record year in with our servicing portfolio reaching $15B, a 27% increase from, and we gained 25,000 loans. Gateway remains among the top 100 mortgage servicers in America. In an effort to continue Winning Customers for Life, we saved an astounding 277 homes from foreclosure through loan modifications. also saw two natural disasters that impacted over 10,000 customers in Texas and Florida. The servicing team acted quickly and compassionately to help those customers, including making over 40,000 outbound calls and conducting on-site disaster relief. Last year was a year of outstanding improvements and achievements for our team as we continued to expand our infrastructure to better serve our customers. In June, Gateway s customer care department received one of the most prestigious awards in the customer service and support industry, Call Center of Excellence by BenchmarkPortal. The award recognizes that Gateway s call center is a leader based on a certain set of criteria within its industry and in comparison to its peers. Our customer care team continues to achieve customer satisfaction and first call resolution scores in the mid ninety percentile range. In addition, Gateway launched an survey program in order to solicit more feedback on how to improve Gateway s mortgage offerings from both the retail and servicing efforts. In October, we implemented a more robust payment portal providing more customerfriendly, convenient payment options. At Gateway, our core purpose is to strengthen families and our goal in servicing is to accomplish this every day by approaching our customers situations with understanding and compassion. 8 $3,722,937,000 $5,219,385,000 $7,487,177,000 $11,024,128,000 $15,081,495, Outlook Improve the customer digital experience Launch Account Connect, new customer portal Move to an anniversary cycle escrow analysis Implement automation within servicing

9 Financial Profile TOTAL ASSETS ORIGINATIONS $113,008,135 1,682,701,000 $174,809,741 1,942,498,000 $287,665,554 $3,140,238,000 $434,271,960 $4,861,687,000 $636,723,168 $5,505,398,000 Gateway s consistent performance derives from a disciplined strategy and efficient operations platform. Originations are the first step in Gateway s primary purpose to Strengthen Families through home ownership. 9

10 AWARDS Top Mortgage Lenders Scotsman Guide 50 Best Companies to Work For Mortgage Executive Magazine Top Workplaces The Oklahoman Top Mortgage Employer National Mortgage Professional Magazine Top 100 Mortgage Companies Mortgage Executive Magazine 2012 Fastest Growing Private Companies Inc. Magazine

11 Home Ownership. We Exist to Strengthen We Exist to Strengthen Families Through Home Ownership. We Exist to Strengthen Families Through Home Ownership. We Exist to Strengthen We Exist to Strengthen Families Through Home Ownership. We Exist to Strengthen We Exist to Strengthen Families Through Home Ownership. We Exist to Strengthen Families Through Home Ownership. We Exist to Strengthen We Exist to Strengthen Families Through 244 South Gateway Place Home Ownership. We Exist to Strengthen Jenks, OK Families Through Home Ownership. We Exist to Gateway Mortgage Group, LLC NMLS 7233 All rights reserved. For internal purposes only; should not be distributed publicly. 2018