SVQ Providing Financial Services

Transcription

1 SVQ Providing Financial Services AWarded by Scottish Qualifications Authority Accredited from 06/01/2010 to 31/01/2014 Group award number G9LG 23 Level 3 Standards This SVQ is based on standards developed by FSSC. FSSC draws its membership from a wide variety of people working in a broad range of occupations within the Financial sector. Structure of the SVQ The way the SVQ is made up is shown below. Candidates must complete a total of seven units three mandatory units, plus at least two units from one of the technical groups (B3-L3) and two further unit from any of the technical or cross-sector groups (B3-P3). Mandatory Units Candidates must all of the following units: F88M 04 Develop Yourself to Improve and Maintain Workplace Competence in a Financial Services Environment 1. Develop yourself to improve and maintain workplace competence in a financial services environment. F88N 04 Develop Productive Working Relationships in a Financial Services Environment 1. Develop productive working relationships in a financial services environment. F88P 04 Ensure You Comply with Regulations in the Financial Services Environment 1. Ensure you comply with regulations in the financial services environment. Optional Units Candidates must select two units from one of the technical options group (B3-L3 ) and one further unit from any of the technical options group or cross-sector groups (B3-P3) Technical Group B3: Bank and Building Society Accounts F88R 04 Establish, Monitor and Maintain Bank or Building Society Accounts for Customers 1. Establish, Monitor and Maintain Bank or Building Society Accounts for Customers.

2 F88T 04 Manage Branch Counter Services 1. Manage branch counter services F88V 04 Supervise the Administration of Retail Financial Products and Services 1. Supervise the administration of retail financial products and services. F88W 04 Process the Transfer of Foreign Currency 1. Process the transfer of foreign currency. F88X 04 Manage the Business Relationships with Clients in a Financial Services Environment 1. Manage the business relationships with clients in a financial services environment. F88Y 04 Communicate the Practice and Principles of Islamic Banking to Customers and Colleagues 1. Communicate the practice and principles of Islamic banking to customers and colleagues. F89W 04 Deal with Complaints Relating to Financial Services Products and/or Services 1. Deal with complaints relating to financial services products and/or services. Technical Group C3: General Insurance F Deal with Complex Claims for Uninsured Losses 1. Deal with complex claims for uninsured losses. F Deal with Complex Claims of Insured Losses 1. Deal with complex claims of insured losses. F Carry Out Initial Assessment and Investigate Complex Insurance Claims 1. Carry out initial assessment and investigate complex insurance claims. F Settle Complex Insurance Claims 1. Settle complex insurance claims. F Evaluate Insurance Products and Services 1. Evaluate insurance products and services. F Process Complex New Insurance Business as an Intermediary 1. Process complex new insurance business as an intermediary.

3 F Process Complex Insurance Renewals as an Intermediary 1. Process complex insurance renewals as an intermediary. F Process Complex Mid-Term Insurance Amendments 1. Process complex mid-term insurance amendments. F89A 04 Evaluate Risk and Advise Other Insurance Intermediaries 1. Evaluate risk and advise other insurance intermediaries. F89C 04 Underwrite Complex New Risks 1. Underwrite complex new risks. F89D 04 Prepare Insurance Policy Documentation for Complex New Business 1. Prepare insurance policy documentation for complex new business. F89E 04 Process Complex Insurance Policy Alterations 1. Process complex insurance policy alterations. F89F 04 Process Complex Insurance Renewals 1. Process complex insurance renewals F89G 04 Review Underwriting Decisions to Accept Risks 1. Review Underwriting decisions to accept risks. Technical Group D3: Investment Operations F89H 04 Prepare and Present Investment Market Information to Stakeholders 1. Prepare and present investment market information to stakeholders F89J 04 Establish and Maintain Investor Details and Records 1. Establish and maintain investor details and records F89K 04 Reconcile Investment Market Transactions 1. Reconcile investment market transactions. F89L 04 Maintain the Custody of Assets on Behalf of the Investor 1. Maintain the custody of assets on behalf of the investor. F89M 04 Arrange the Settlement of Investment Transactions 1. Arrange the settlement of investment transactions. F89N 04 Measure the Performance of Investments 1. Measure the performance of investments.

4 F89P 04 Establish the Price of Assets and Investments/Units 1. Establish the price of assets and investments/units. F89R 04 Supervise Investment Operations Systems and Processes 1. Supervise investment operations systems and processes. F89T 04 Process Trades (Global Settlement) 1. Process trades (Global Settlement). F89V 04 Process Corporate Actions on Behalf of Investors 1. Process corporate actions on behalf of investors. F89W 04 Deal with Complaints Relating to Financial Services Products and/or Services 1. Deal with complaints relating to financial services products and/or services. F89X 04 Manage the Business Relationship with Clients in a Financial Services Environment 1. Manage the business relationships with clients in a financial services environment. Technical Group E3: General Takaful F89Y 04 Deal with Complex Claims for Losses Not Covered by the Takaful Contract 1. Deal with complex claims for losses not covered by the takaful contract. F8A0 04 Deal with Complex Claims for Losses Covered by the Takaful Contract. 1. Deal with complex claims for losses covered by the takaful contract. F8A1 04 Carry Out Initial Assessment and Investigate Complex Takaful Claims 1. Carry out initial assessment and investigate complex takaful claims. F8A2 04 Settle Complex Takaful Claims 1. Settle complex takaful claims. F8A3 04 Evaluate Takaful Products and Services 1. Evaluate takaful products and services. F8A4 04 Process Complex New Takaful Business as an Intermediary 1. Process complex new takaful business as an intermediary. F8A5 04 Process Complex Takaful Contract Renewals as an Intermediary 1. Process complex takaful contract renewals as an intermediary. F8A6 04 Process Complex Mid-Term Takaful Contract Amendments 1. Process complex mid-term takaful contract amendments

5 F8A7 04 Evaluate New Takaful Business and Advise Other Takaful Intermediaries 1. Evaluate new takaful business and advise other takaful intermediaries. F8A8 04 Underwrite Complex New Takaful Business 1. Underwrite complex new takaful business. F8A9 04 Prepare Takaful Contract Documentation for Complex New Business 1. Prepare takaful contract documentation for complex new business. F8AA 04 Process Complex Takaful Contract Alterations 1. Process complex takaful contract alterations. F8AC 04 Process Complex Takaful Contract Renewals 1. Process complex takaful contract renewals. F8AD 04 Review Underwriting Decisions to Accept Takaful Business 1. Review underwriting decisions to accept takaful business. F8AE 04 Communicate the Practice and Principles of Takaful to Customers and Colleagues 1. Communicate the practice and principles of takaful to customers and colleagues Technical Group F3: Financing and Credit F8AG 04 Appraise and Authorise Applications for Personal Financing and Credit Facilities 1. Appraise and authorise applications for personal financing and credit facilities. F8AH 04 Progress Personal Property Financing Applications 1. Progress personal property financing applications. F8AJ 04 Charge and Control Securities for Financing 1. Charge and control securities for financing. F8AK 04 Appraise Applications for Business Financing and Credit Facilities 1. Appraise applications for business financing and credit facilities. F8AL 04 Progress and Finalise Applications for Business Financing and Credit Facilities 1. Progress and finalise applications for business financing and credit facilities. F8AM 04 Monitor and Review Financing and Credit Facilities 1. Monitor and review financing and credit facilities.

6 F8AN 04 Manage the Quality of Decisions to Offer Financing and Credit Facilities 1. Manage the quality of decisions to offer financing and credit facilities. F8AP 04 Investigate Arrears and Recover Debts 1. Investigate arrears and recover debts. Technical Group G3: Debt Collections F8AT 04 Obtain and Validate Credit Information to Instigate Debt Collections 1. Obtain and validate credit information to investigate debt collections. F8AV 04 Agree a Way Forward on Repayments with the Debtor 1. Agree a way forward on repayments with the debtor. F8AW 04 Negotiate Repayment Solutions to Outstanding Debts 1. Negotiate repayment solutions to outstanding debts. F8AX 04 Authorise Financial Transactions Using Telecommunications 1. Authorise financial transactions using telecommunications. F8AY 04 Handle Telephone Calls with Debtors in an Effective Way 1. Handle telephone calls with debtors in an effective way. F8C0 04 Monitor and Safeguard Debt Collections Process 1. Monitor and safeguard debt collections process. F8C1 04 Administer the Debt Collections Process 1. Administer the debt collections process. F8C2 04 Oversee and Maintain the Effectiveness of the Debt Collections Process 1. Oversee and maintain the effectiveness of the debt collections process. Technical Group H3: Life, Pensions and Assurance Investments F8C3 04 Authorise Requests for Payments Against Life, Pensions and Investment Contracts 1. Authorise requests for payments against life, pensions and investment contracts. F8C4 04 Authorise the Underwriting of Life, Pensions and Investment Contracts 1. Authorise the underwriting of life, pensions and investment contracts.

7 F8C5 04 Manage and Develop the Customer Relationship to Enhance the Flow of Financial Services Business 1. Manage and develop the customer relationship to enhance the flow of financial services business. F8C6 04 Process Documentation for Complex Life, Pensions and Investment Contracts 1. Process documentation for complex life, pensions and investment contracts. F8C7 04 Underwrite Complex New Life, Pensions and Investment Business Quotations 1. Underwrite complex new life, pensions and investment business quotations. F8C8 04 Underwrite Complex Alterations to Life, Pensions and Investment Contracts 1. Underwrite complex alterations to life, pensions and investment contracts. F8C9 04 Process Complex Requests for Payment Against Life, Pensions and Investment Contracts 1. Process requests for payment against life, pensions and investment contracts. Technical Group J3: Administration for Mortgage and/or Financial Planning Intermediaries F8CA 04 Facilitate and Administrative Service for Mortgage and/or Financial Planning Clients 1. Facilitate an administrative service for mortgage and/or financial planning clients. F8CC 04 Process Instructions for Complex Mortgage and/or Financial Planning Business 1. Process instructions for complex mortgage and/or financial planning business. F8CD 04 Complete Reports for Mortgage and/or Financial Planning Clients 1. Complete reports for mortgage and/or financial planning clients. F8CE 04 Supervise Mortgage and/or Financial Planning Administrative Systems and Processes 1. Supervise mortgage and/or financial planning administrative systems and processes Technical Group K3: Pensions Scheme Administration Options F Collate Pension Scheme New Entrant Records 1. Collate pension scheme new entrant records. F49A 04 Process Pension Scheme New Entrant Records 1. Process pension scheme new entrant records.

8 F49B 04 Process Pension Scheme Transfers In 1. Process pension scheme transfers in. F49C 04 Process Applications for Pension Scheme Additional Voluntary Contributions 1. Process applications for pension scheme additional voluntary contributions. F49D 04 Process Pension Scheme Early Leavers Notifications 1. Process pension scheme early leavers notifications. F49E 04 Process Applications for Pension Scheme Transfers Out 1. Process applications for pension scheme transfers out. F49F 04 Quote on Defined Benefit Pension Scheme Retirement Benefits 1. Quote on defined benefit pension scheme retirement benefits. F49G 04 Process Defined Benefit Pension Scheme Retirement Benefits 1. Process defined benefit pension scheme retirement benefits. F49H 04 Quote on Defined Contribution Pension Scheme Retirement Benefits 1. Quote on defined contribution pension scheme retirement benefits. F49J 04 Process Defined Contribution Pension Scheme Retirement Benefits 1. Process defined contribution pension scheme retirement benefits. F49K 04 Process Pension Scheme Death Benefits 1. Process pension scheme death benefits. F49L 04 Process Pension Sharing and Earmarking on Divorce 1. Process pension sharing and earmarking on divorce. F49M 04 Dealing with Pension Scheme Complaints and Disputes 1. Dealing with pension scheme complaints and disputes. F49N 04 Provide Information on Request from a Pension Scheme Member or Member's Representative 1. Provide information on request from a pension scheme member or member's representative. F49P 04 Maintain Pension Scheme Records Using Periodic Updating Processes 1. Maintain pension scheme records using periodic updating processes. F49R 04 Provide Periodic Pension Scheme Information to relevant Parties 1. Provide periodic pension scheme information to relevant parties. F49S 04 Respond to Pension Scheme Enquires

9 1. Respond to pension scheme enquires. D Maintain Employee Records (AOSG 71) 1. Maintain employee records (AOSG 71) F49T 04 Managing the Payroll Function (AOSG 74) 1. Managing the payroll function (AOSG 74) Technical Group L3: Providing Advice for Retirement Options F49V 04 Engage with the Customers and Establish Reasons for Seeking Advice on Savings for Retirement 1. Engage with the customers and establish reasons for seeking advice on savings for retirement. F49W 04 Establish the Customer's Key Savings for Retirement Needs 1. Establish the customer's key savings for retirement needs. F49X 04 Identify Ways of Meeting Savings for Retirement Needs of the Customer to Consider 1. Identify ways of meeting savings for retirement needs of the customer to consider. F49Y 04 Identify and Agree Priorities and Options for the Customer to Enable Informed Pension Choices 1. Identify and agree priorities and options for the customers to enable informed pension choices. F4A0 04 Review and Present Information to Provide Advice on Savings for Retirement 1. Review and present information to provide advice on savings for retirement. F4A1 04 Refer the Customer to Further Information or Advice on Savings for Retirement 1. Refer the customer to further information or advice on savings for retirement. Cross-Sector Group M3: Financial Services Customer Care Options F04N 04 Organise the Delivery of Reliable Customer Service 1. Organise the delivery of reliable customer service. F27S 04 Plan, Organise and Control Customer Service Operations 1. Plan, organise and control customer service operations. F8D0 04 Provide Callers with Specialised Assistance in a Financial Services Environment 1. Provide callers with specialised assistance in a financial services environment. F04D 04 Improve the Customer Relationship 1. Improve the customer relationship.

10 Cross-Sector Group N3: Leadership and Management Options DR7C 04 Provide Learning Opportunities for Colleagues 1. Provide learning opportunities for colleagues. DR73 04 Provide Leadership for Your Team 1. Provide leadership for your team. DR5T 04 Manage Finance for Your Area of Responsibility 1. Manage finance for your area of responsibility. DR3Y 04 Allocate and Monitor Progress and Quality of Work in Your Area of Responsibility 1. Allocate and monitor progress and quality of work in your area of responsibility. F4B7 04 Recruit, Select and Retain Colleagues 1. Recruit, select and retain colleagues. DR75 04 Provide Leadership in Your Area of Responsibility 1. Provide leadership in your area of responsibility. DR50 04 Ensure Compliance with Legal, Regulatory, Ethical and Social Requirements 1. Ensure compliance with legal, regulatory, ethical and social requirements. Cross-Sector Group P3: Financial Services Sales Process Options F4AC 04 Contribute to the Development of New Products and Services 1. Contribute to the development of new products and services F4AB 04 Sales Activity Planning 1. Sales activity planning. F4AC 04 Develop and Deliver a Professional Sales Presentation 1. Develop and deliver a professional sales presentation. F8D1 04 Develop and Maintain Business Relations with Financial Services' Introducers 1. Develop and maintain business relations with financial services' introducers. F8D2 04 Process Financial Services Sales Support Administration for Agencies 1. Process financial services sales support administration for agencies. There may be publications available to support this qualification. For more information, please contact: Customer Contact Centre The Scottish Qualifications Authority

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