Virus Protection and Personal Internet & Identity Theft Coverage Terms and Conditions

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1 Virus Protection and Personal Internet & Identity Theft Coverage Terms and Conditions Total Internet Protection Plan Summary: Identity Theft Coverage and Virus Protection Coverage is aggregately valued at up to $10,000 and included with CA Internet Security Suite Plus Thank you for choosing CA Internet Security Suite Plus 2010 with Virus Protection Coverage and Personal Internet & Identity Theft Coverage. Product and program registration is required for Virus Protection Coverage and Personal Internet & Identity Theft Coverage. Before you begin using this application, please familiarize yourself with the registration instructions, program benefits and features as well as the terms and conditions. Total Internet Protection has Two Parts: Virus Protection Coverage1 Properly installed and registered versions of CA Internet Security Suite Plus 2010 are eligible for coverage. If a virus damages a covered computer, we'll reimburse you up to $5,000 for resulting technical service and hardware replacement. Personal Internet & Identity Theft Coverage2 Properly installed and registered versions of CA Internet Security Suite Plus 2010 are eligible for coverage. Reimburses up to $5,000 for repair, replacement and remediation expenses related to a stolen identity event. This is applicable whether your computer was compromised or even if your wallet or purse is stolen Reimbursement covers certain reasonable and necessary costs associated with restoring your identity. Includes Mobile Lifeline, software that uses remote technology to protect or retrieve your sensitive data, if your PC or laptop is lost or stolen. You're Covered in Three Easy Steps: Download CA Internet Security Suite Plus 2010 onto your computer using the link provided in your confirmation . You are automatically eligible to receive the Virus Protection Coverage once CA Internet Security Suite Plus 2010 is properly installed AND registered. Personal Internet and Identity Theft Coverage becomes active once you download the Mobile Lifeline software, register your computer online and select your file security settings. Follow the complete instructions contained in your confirmation . 1 Please see the Virus Protection Coverage terms & conditions for complete details. 2 Please see the Summary Description of Benefits for Personal Internet & Identity Theft Coverage Master Policy for complete details. Personal Internet & Identity Theft Coverage is available through a master policy issued to Warranty Corp of America, Insurance underwritten by member companies of American International Group, Inc. Please refer to the actual policies for complete details of coverage and exclusions. Coverage not available to residents of New York and may not be available in other jurisdictions. Terms of Subscriptions: The Virus Protection Coverage is good for 12 months from date of activation of CA Internet Security Suite Plus Personal Internet & Identity Theft Coverage with Mobile Lifeline is good for 12 months from the date you download and register Mobile Lifeline. You will be contacted near the end of your term about renewing your subscription. Limitations: Personal Internet & Identity Theft Coverage is not available to residents of New York and may not be available in other jurisdictions. VIRUS PROTECTION COVERAGE Up to $5,000 Virus Protection Coverage* If your laptop or personal computer (collectively "PC" and "PCs") fails due to a virus infection after the CA Anti-Virus 2010 software is properly installed and registered, you can receive up to $5, in technical service and hardware replacement under the limited warranty associated with the CA Anti-Virus 2010 software. The CA Anti-Virus 2010 software is included in the CA Internet Security Suite Plus CA ANTI-VIRUS 2010 SOFTWARE - LIMITED WARRANTY OVERVIEW Coverage under the limited warranty will be available for a period of one (1) year from the date of software activation by

2 the original end-user purchaser. After your purchase of the CA Internet Security Suite Plus 2010, you must fully install and register the CA Anti-Virus 2010 software to obtain coverage under the limited warranty. Once the CA Anti-Virus 2010 software is fully installed and registered, the limited warranty will qualify you to receive reimbursement for certain hardware damage resulting from a virus on your covered PC(s). The combined aggregate coverage limit for all PCs covered is $5, You may not assign or otherwise transfer the limited warranty or your rights under it or delegate your obligations without prior written consent from CA. MOBILE LIFELINE SOFTWARE OVERVIEW Safeguard data on your PC with Mobile Lifeline software. With the Mobile Lifeline remote data protection technology you can protect your important data in the event that your PC is lost or stolen. By completing your registration with Mobile Lifeline, you are automatically registered for up to $5, in Personal Internet and Identity Theft Protection. ** With the Mobile Lifeline remote data protection technology, in the event that your computer is lost or stolen, you will be able to: Determine whether your computer files have been accessed or modified Retrieve, encrypt and delete your computer files Block your computer screen Shut down or restart your computer Although eligibility for Mobile Lifeline is included with the purchase of CA Internet Security Suite Plus 2010, registration is required in order to receive Mobile Lifeline security. *Please see the CA Anti-Virus 2010 Virus Protection Coverage terms & conditions for complete details. **Please see the Summary Description of Benefits for Personal Internet & Identity Theft Coverage Master Policy for complete details. Personal Internet & Identity Theft Coverage is available through a master policy issued to Warranty Corporation of America, Insurance underwritten by member companies of American International Group, Inc. Please refer to the actual policies for complete details of coverage and exclusions. Coverage not available to residents of New York and may not be available in other jurisdictions. CA ANTI-VIRUS 2010 SOFTWARE ONE (1) YEAR LIMITED WARRANTY IMPORTANT U.S. CONSUMER INFORMATION WHAT THIS LIMITED WARRANTY COVERS This limited warranty applies to you as the first end-user purchaser only. Subject to the Eligibility Requirements section below, CA warrants the performance on up to five (5) personal or laptop computers (collectively "PC" or "PCs") against operating system malfunctions due to computer viruses, worms and Trojan horse programs. This limited warranty will be in effect for a period of ONE (1) YEAR from the date of software activation by the original end-user purchaser ("Warranty Period") of the CA Internet Security Suite Plus The CA Anti-Virus 2010 software is included in the CA Internet Security Suite Plus Covered malfunctions include: Your PC will not boot or start up; or Your PC will boot and the hard drive is accessible, but the operating system is malfunctioning, causing other components to not operate properly. CA agrees to provide you with: Online technical support; Limited telephone technical support; and Limited repair center services. Should online and technical support efforts fail during the Warranty Period, we will pay an authorized service provider to reformat and reconfigure your PC, subject to the provisions below. ELIGIBILITY REQUIREMENTS NOTE: You must meet all eligibility requirements, as defined in this limited warranty, prior to receiving repair from an authorized service provider. In order to be eligible for this limited warranty coverage, you must: Have internet access; Install the full version of CA Internet Security Suite Plus 2010 software on your PC(s). The PC(s) must meet the recommended hardware and resource requirements for CA Internet Security Suite Plus 2010 software as specified in the packaging materials. Register the CA Internet Security Suite Plus 2010 software and your PC information online; Have the license key found on your CA Internet Security Suite Plus 2010 packaging material, CD, or confirmation available (it is recommended that you keep it in a safe place); and Back up all of the software and data on your PC prior to receiving technical support or customer service.

3 CA Internet Security Suite Plus 2010 software must be the only software of its type installed and operational on your PC. If you already have an antivirus software product installed, you must uninstall that software before installing CA Internet Security Suite Plus 2010 software. Once installed, you must install all software updates or enhance ments to the CA Internet Security Suite Plus 2010 software on your PC(s), which are offered by CA at no additional charge. This limited warranty applies only to end-users residing in the United States of America. CLAIM LIMITATIONS The combined aggregate limit for all claims paid under this limited warranty shall not exceed Five Thousand Dollars ($5,000.00). OBTAINING SERVICE Once the Eligibility Requirements have been met and it is determined that you require technical support, the next step is to contact us via at: or look in the CA FAQ section at If after following the required steps to diagnose and resolve the problem, the problem has not been corrected, you may call us at Please have the following information available before placing your call: Your name and the CA Internet Security Suite Plus 2010 license key; and A brief description of the problem. Online support does not count against the $5,000 aggregate claim limit. After our Technical Service Representative determines that the malfunction is caused by a virus, any of the services offered under this limited warranty may be used to correct the problem and will be applied against the maximum aggregate claim limit. At our sole discretion, we may send a service provider to the location of your PC(s) to provide service; or we may ask that you deliver your PC to an authorized service provider using the shipping materials we provide; or we may ask you to locate a service provider in your area, get an estimate for the repair, call us for authorization, remit payment to the service provider and send us the invoice. If we authorize you to have repairs performed, we will reimburse you for the authorized amount of the claim by issuing a check in U.S. dollars which will be mailed to an address in the United States or in the United States postal system. ALL REPAIRS MUST BE AUTHORIZED BY US BEFORE REPAIRS ARE COMMENCED. The authorization number we provide you must appear on the documentation you submit for reimbursement. If it is required that your PC be shipped, any shipping charges incurred will be paid by us under the limited warranty. After the authorized service is performed, your PC will be shipped back to you. We will not charge you for shipping, handling, or service providers; however, the combined cost of these expenses will be deducted from the $ aggregate claim limit. If it is determined that your PC cannot be repaired, your PC will be replaced, subject to the aggregate claim limits. RENEWAL At our option, this limited warranty may be renewed. A renewal offer will be made at least fifteen (15) days prior to the expiration of the Warranty Period. EXCLUSIONS AND LIMITATIONS This limited warranty does not cover: Any malfunction due to a defective or damaged hardware component or peripheral; Any malfunction caused by something other than a computer virus, worm or Trojan horse program, such as but not limited to: adware; firewall protection failure; hacker attacks; identity theft; pop-ups; spam; spyware; or uncontrolled cookies; Any PC whose resources do not fully comply with those recommended by our software; Any viruses, worms or Trojan horse programs that existed on your PC prior to the full version installation of CA Internet Security Suite Plus 2010 software; Computers connected to a corporate computer network; Damage to or defects of the CA Internet Security Suite Plus 2010 software installation CD; Installation or re-installation of any software applications other than the operating system and configuration of hardware. Liability of any kind for any virus creation or transfer; Software or data recovery or replacement; The malfunction, as a result of a virus, of any component or software application other than the operating system; Damages caused by the abuse, misuse, misapplication or unauthorized modification of the CA Internet Security Suite Plus 2010 software by the end-user; and Viruses that cannot be removed from your PC, but have not affected the configuration or operation of the operating system, such as certain "macro" viruses. LIMITATION OF LIABILITY: WE PROVIDE OUR SERVICES "AS IS" AND WE EX PRESSLY DISCLAIM ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THIS LIMITED WARRANTY OR TO THE SERVICES PROVIDED, INCLUD ING ANY AND ALL IMPLIED WARRANTIES OF MERCHANT ABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR AGAINST INFRINGEMENT. IF WE CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WAR RANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY PERIOD. OUR LIABILITY IS LIMITED TO THE SERVICES AS EX PLICITLY SET FORTH IN THIS WARRANTY. IN NO EVENT SHALL WE BE LIABLE TO YOU FOR INCIDENTAL,

4 CON SEQUENTIAL, INDIRECT, OR SPECIAL DAMAGES OF ANY NATURE, INCLUDING WITHOUT LIMITATION, LOSS OF BUSINESS, LOSS OF PROFITS, OR ANY LOSS ARISING FROM OUR PERFORMANCE OR NONPERFORMANCE OF THIS LIMITED WARRANTY. IN NO EVENT SHALL WE BE LIABLE FOR ANY DELAY IN PROVIDING SERVICES UNDER THIS LIMITED WARRANTY OR ANY DAMAGES RESULT ING FROM ANY DELAY IN PROVIDING SERVICES UNDER THIS LIMITED WARRANTY. IN NO EVENT SHALL WE HAVE ANY ADDITIONAL LIABILITY TO YOU EXCEPT AS STATED HEREIN. IN NO EVENT SHALL OUR LIABILITY EXCEED FIVE THOUSAND DOLLARS ($5,000.00). Some states do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied warranties or conditions, therefore, the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. WAIVER: No failure of either party to exercise or enforce any of its rights under this limited warranty will act as a waiver of such rights. CA and the CA logo are trademarks of CA, Inc. Other brands and products are trademarks of their respective holders. All rights reserved. REGISTERING FOR THE Mobile Lifeline PROGRAM You will need this guide to complete the registration process. Using a computer that is connected to the Internet, type in your web browser. Enter your 16 character alpha numeric Mobile Lifeline license key code. Review the privacy policy and accept the Mobile Lifeline license agreement. Enter your personal information. Fields that are marked with an asterisk (*) must be filled-in in order to complete the registration process. Click Continue. Enter a User Name, Password and then confirm the Password in the spaces provided. Please write down your user name and password and save it for future reference. You will need to enter your user Name and Password every time you access the Mobile Lifeline subscriber pages. Verify your entries and, if the information you entered is correct, click "submit registration". If you need to make changes to the information entered, click "modify information." SECURITY OPTIONS: Mobile Lifeline offers three levels of security: Level 1 File Protections' asks you to select the file types that you would like to protect on your computer in the event of loss or theft. This feature can be activated whether a thief connects your computer to the In ternet or not. Level 2 File Retrieval' enables you to retrieve the specific files and records that you selected in the event of loss or theft. Level 3 Screen Block Protection' gives you the option to automatically lock your computer screen after a specified amount of time that your computer has been inactive. To activate this feature, select Screen Block Protection'. You may select one, two or all three of these options in any combination. Please note that you may return to and modify your chosen settings at any time. LEVEL 1 - File Protection Options: Type in the file extensions for the types of files you wish to protect in the event of loss or theft. For example, type in ".doc" for MS Word, ".xls" for MS Excel, etc. Then choose whether you want these protected files to be encrypted or destroyed in the event of loss or theft. LEVEL 2 - File Retrieval Options: Select the specific files that you would like to retrieve in the event of loss or theft. For each file type you selected in Level 1, choose to retrieve only the 25 most recently modified files by checking the box. Leave the box un-checked if you prefer to retrieve all files of that type from your computer. Mobile Lifeline will automatically default to retrieving only the last 25 modified of the file types selected unless you specify otherwise. LEVEL 3 - Optional Screen Blocking Protection: If your computer is on, but there has been no activity for a specified time period, you can set your screen to lock automatically. This feature provides protection against unauthorized use in the event that your computer is lost or stolen. Your data will be inaccessible to unauthorized users even if your com puter never connects to the Internet. Select the check box to activate screen-blocking, set the Inactivity Time Threshold', and create a password. The password will give you access to your data whenever the screen-block is engaged. You may use the same password that you set up to log in to Mobile Lifeline or you can choose a different one. If you choose not to activate this option, leave all fields blank. After completing these steps, you will receive a user name and product code. Please record your user name and product code here:. Select "Download Mobile Lifeline Agent" Enter your user name and product code as recorded above. Select "OK". A test check will follow. A dialog box with the words "Successful Completion" will appear. Congratulations! You have successfully registered for the Mobile Lifeline program. You may now close out of the Mobile Lifeline registration program and enjoy the security it provides. Please check your for a message confirming your successful Mobile Lifeline registration. By completing your registration of Mobile Lifeline, you are automatically registered for up to $5,000 in Personal Internet and Identity Theft Coverage! Please see below for a detailed description of this valuable benefit.

5 For questions regarding Mobile Lifeline, log on to or call SUMMARY DESCRIPTION OF BENEFITS FOR THE PERSONAL INTERNET & IDENTITY COVERAGE MASTER POLICY This Summary Description of Benefits For The Personal Internet & Identity Coverage Master Policy ("Summary of Benefits") informs you of the benefits you receive under the Master Policy of AIG Personal Internet & Identity Coverages ("Master Policy"), which you are entitled to as a member of the Mobile Lifeline program. This Summary of Benefits does not state all the terms, conditions, and exclusions of the Master Policy. Your benefits will be subject to all of the terms, conditions and exclusions of the Master Policy even if they are not mentioned in this Description of Benefits. A complete copy of the Master Policy will be provided upon request. The Master Policy has been issued to: Warranty Corpora tion of America (the "Master Policy Holder"), Policy Number: underwritten by: American International Specialty Lines Insurance Company (the "Company"), a member company of American International Group, Inc. ("AIG"), to provide benefits as described in this Summary of Benefits. Identity Theft Coverage is available through a master policy issued to Warranty Corp of America, Insurance underwritten by member companies of American International Group, Inc. Please refer to the actual policies for complete details of coverage and exclusions. Coverage not available to residents of New York and may not be available in other jurisdictions. GENERAL INFORMATION Should you have any questions regarding the membership program provided by the Master Policyholder or wish to view a complete copy of the Master Policy, please call Mobile Lifeline Support number at or go online at Limit of Insurance Aggregate Limit of Insurance: Lost Wages Deductible: $5,000 per policy period $500 per week, for 4 weeks maximum $0 per policy period To file a claim under the Master Policy, contact: IDHelp2 ( ). This is a group master policy issued to Warranty Corporation of America. If this master policy is terminated, your benefits will cease effective that date. It is the obligation of the master policyholder to inform you of any termination of the master policy. BENEFITS We shall pay you for the following: a) Costs. i. Reasonable and necessary costs incurred by you in the United States for re-filing applications for loans, grants or other credit instruments that are rejected solely as a result of a stolen identity event; ii. Reasonable and necessary costs incurred by you in the United States for notarizing affidavits or other similar documents, long distance telephone calls and postage arising solely as a result of your efforts to report a stolen identity event and/or amend or rectify records as to your true name or identity as a result of a stolen identity event; and iii. Reasonable and necessary costs incurred by the insured for up to six credit reports from established credit bureaus (with no more than two reports from any one credit bureau) dated within 12 months after your knowledge or discovery of a stolen identity event. b) Lost Wages. Actual lost wages earned in the United States, whether partial or whole days, for time reasonably and necessarily taken off work and away from your work premises solely as a result of your efforts to amend or rectify records as to your true name or identity as a result of a stolen identity event. Actual lost wages includes remuneration for vacation days, discretionary days, floating holidays, and paid personal days but not for sick days or any cost arising from time taken from self-employment. Coverage is limited to wages lost within twelve months after your discovery of a stolen identity event. c) Legal Defense Fees and Expenses. Reasonable and necessary fees and expenses incurred in the United States by you with our consent for an attorney approved by us for: i. Defending any civil suit brought against you by a creditor or collection agency or entity acting on behalf of a creditor for non-payment of goods or services or default on a loan as a result of a stolen identity event; and ii. Removing any civil judgment wrongfully entered against you as a result of the stolen identity event. COVERAGE SCOPE The Master Policy provides benefits to you only if a) you report a stolen identity event to us by calling the contact number stated above as soon as you become aware of a stolen identity event, but no later than six (6) months after the stolen identity event occurs, and b) you follow the instructions given to you in a Claims Kit, which will be provided to you. These instructions will include notifying major credit bureaus, the Federal Trade Commission's Identity Theft Hotline and appropriate law enforcement authorities. The Claims Kit will also instruct you on how to file for benefits under the Master Policy if the stolen identity event results in losses covered under the Master Policy.

6 You will only be covered if a stolen identity event first occurs while you are a member of the Master Policyholder's insured program and is reported to us within six (6) months of the identity theft event. You will not be covered if the stolen identity event first occurs after termination of the Master Policy or termination of your membership in the Master Policyholder's program. LIMITS OF INSURANCE The most we shall pay you are the Limits of Insurance shown above. All Legal Costs shall be part of and subject to the Aggregate Limit of Insurance. LEGAL COSTS ARE PART OF AND NOT IN ADDITION TO THE LIMIT OF INSURANCE. The Lost Wages Limit of Insurance shown above is a sub-limit of the Aggregate Limit of Insurance and is the most we shall pay you for lost wages. DEDUCTIBLE a) You shall be responsible for the applicable Deductible amount shown above and you may not insure against it; b) You shall be responsible for only one Deductible during any one policy period. OTHER INSURANCE We shall be responsible for any expenses in excess over any other insurance including, without limitation, homeowners or renters insurance. If you have other insurance that applies to a loss under this policy, the other insurance shall pay first. This policy applies to the amount of loss that is in excess of the Limit of Insurance of your other insurance and the total of all your deductibles and self-insured amounts under all such other insurance. In no event shall we pay more than our Limits of Insurance as shown above. DUPLICATE COVERAGES Should you be enrolled in more than one membership program insured by us, or any of our affiliates, we will reimburse you under each membership program: a) subject to the applicable deductibles and limits of liability of each insured membership program; b) but in no event shall the total amount reimbursed to you under all membership programs exceed the actual amount of loss. CA Shop.ca.com/support Mobile LifeLine INS E