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1 Page 1 of 2 BERMUDA - Period: Revenue Collections 2016 Save Certify Re-Edit Print Exit Status: Edit Where no data are available, i.e. the administration does not gather or has no access to the requested data, or the administration chooses not to provide the requested data,"d" ( Data) should be entered into the input cell. In order to increase comparability of data, your administration is requested to supply as much of the numeric data as possible. As such a "D" ( Data) should be input as a last resort. Format of input data - Do not insert minus signs or use parentheses around negative or subtracted numeric input. The form automatically adds or subtracts the input provided. Please note that where percentage input is required, only two decimal places will be accepted, and the input should be as demonstrated in the following examples - if 0.25 is entered, 0.25% will be recorded; if is entered, 25.32% will be recorded; if no decimal point is input, then none will be reflected, e.g. if 25 is entered, 25% will be recorded. Please note that data previously entered in a cell enabled by a checkbox will be lost when the enabling checkbox is unchecked. Fiscal Year 1 Fiscal year-end Select Fiscal Year End Date 2 The basis of accounting for revenue collections data supplied in this form is Accrual Cash 3 Details of revenue collected by the administration Information pertaining to each revenue stream (below) should agree to the final figures submitted to the government in the fiscal year under consideration. Collected by the Administration (Check all appropriate boxes where the revenue is collected by the administration) A. NET Revenue Collected In Local Currency ('000) B. As % of Total NET Revenue I. Revenue collections (including social security contributions and non-tax revenue) A. Income tax - individuals B. Income tax - corporate and other entities C. VAT (collected) a) VAT (gross domestic) b) VAT (gross import) c) VAT refunds D. Other taxes a) Motor vehicle taxes b) Real property taxes

2 Page 2 of 2 c) Wealth taxes d) Estate, inheritance, gift and other taxes e) Other taxes on goods and services f) Excises g) Other E. Social security contributions (where all or most contributions are collected by the administration) F. n-tax revenue (where collected by the administration) Revenue Collections Comments Revenue collections comments Save Certify Re-Edit Print Exit Copyright International Monetary Fund

3 Page 1 of 4 BERMUDA - Period: A.Framework and Autonomy 2016 Save Certify Re-Edit Print Exit Status: Edit Where no data are available, i.e. the administration does not gather or has no access to the requested data, or the administration chooses not to provide the requested data,"d" ( Data) should be entered into the input cell. In order to increase comparability of data, your administration is requested to supply as much of the numeric data as possible. As such a "D" ( Data) should be input as a last resort. Format of input data - Do not insert minus signs or use parentheses around negative or subtracted numeric input. The form automatically adds or subtracts the input provided. Please note that where percentage input is required, only two decimal places will be accepted, and the input should be as demonstrated in the following examples - if 0.25 is entered, 0.25% will be recorded; if is entered, 25.32% will be recorded; if no decimal point is input, then none will be reflected, e.g. if 25 is entered, 25% will be recorded. Please note that data previously entered in a cell enabled by a checkbox will be lost when the enabling checkbox is unchecked. Institutional Arrangements A Single Directorate in Ministry functions are the responsibility of a single organizational unit located within the structure of the Ministry. Multiple Directorates in Ministry functions are the responsibility of multiple organizational units located within the structure of the Ministry (often sharing necessary support functions such as Information Technology and Human Resource Management). Unified Semi-autonomous Body functions, along with the necessary support (e.g. Information Technology and Human Resource Management) are carried out by a unified semiautonomous body, the head of which reports to a government minister. Unified Semi-autonomous Body with Board functions, along with necessary support (e.g. Information Technology and Human Resource Management) are carried out by a unified semi-autonomous body, the head of which reports to a government minister and oversight body/board of management which may include external persons, i.e. largely from outside the administration. Other - Where above categories are inappropriate (where selected, explain in the comments box at the botttom of this form) 1 For the administration a) Select the appropriate institutional framework Select Appropriate Institutional Framework b) Where a unified semi-autonomous body with board, select the appropriate option Decision-making Board Advisory Board c) Where unified semi-autonomous body with board, what is the size of the board (i.e. no. of board members)? d) Where unified semi-autonomous body with board, how many board members are from the private sector? e) Does the administration administer customs? f) Does the administration administer social security contributions (SSC)? i) If "" in f) above, does the administration provide assistance to SSC agencies? If "" in i) above, do the activites undertaken include...(check all appropriate boxes) Verification (incl. audits etc.) of taxpayer liabilities Provision of information on detected non-compliance Collection of outstanding SSC arrears Other, describe in space provided...

4 Page 2 of 4 ii) If "" in f) above, is there a government plan or study underway concerning integrating the collection of social security contributions into the administration? If "" in ii) above, indicate when this integration is likely to occur... 1A In addition to the taxes collected as in Form 1 (Revenue Collections) does the administration administer any of the following: a) Welfare benefits (elements of government's welfare legislation) b) Child support (the collection of payments from non-custodial parents) c) Property valuation (the valuation of real estate as a service for other parts of government) d) Student loans (elements of government's student loan scheme) e) Population register (the government's population register) f) Retirement savings (government's retirement savings plans) g) Lotteries / gambling / gaming / casinos (the collection of these revenues) h) Maintaining the official national property register of the goverment i) Motor vehicle register (the national motor vehicle register) j) Other, list any other functions in the space provided... Organizational Structure for Tax Administration 1B Tax administration is based principally on...(check the appropriate option) Tax type

5 Page 3 of 4 Function Taxpayer segment Other - provide details in the space provided below... Other Organizational Features 1C Where are most of the staff employed by the tax administration that perform the following operational activities based?(where the operation does not exist check NA) a) Registration Centralized/Regionalized/Localized/t Applicable b) Return filing / payment processing, etc. c) Debt collection enforcement work d) Managing tax fraud / serious tax evasion cases e) Managing taxpayer appeals / disputes f) Audit/verification work g) Managing telephone enquiries h) Support tax intermediaries Tax Policy Advice 1D Does the administration provide tax policy advice to Government? a) If "" in 1D) above, does the administration provide advice on broad legislative issues? i) If "" in a) above, is the administration... The main source Providing advice jointly with other government functions (e.g.mof) Providing such advice in exceptional circumstances b) If "" in 1D) above, does the administration provide advice on administrative issues? i) If "" in b) above, check the appropriate box... Before enactment of legislation After enactment of legislation Both before and after enactment of legislation Authority of the Administration 2 Can the administration a) Design its own internal structure?

6 Page 4 of 4 b) Exercise discretion over operating budget? c) Exercise discretion over capital budget? 3 Can the administration establish performance standards? If "" above, check one box for each of the performance standards listed... Standard or Extent to which Standard was Met (Self-assessed) Standard / t Met / Partially Met / Mostly Met a) Processing personal income tax returns and refunds b) Processing VAT returns and refunds c) Sending a substantive response to a written request on a routine matter d) Dealing with taxpayers' in-person (face-to-face) enquiries at tax offices e) Answering telephone calls f) Resolving taxpayers' complaints g) Collecting outstanding tax returns h) Collecting outstanding debt i) Resolving tax dispute cases via administrative review j) Completion of audits within agreed timeframes Framework and Autonomy Comments Framework and Autonomy comments Save Certify Re-Edit Print Exit Copyright International Monetary Fund

7 Page 1 of 4 BERMUDA - Period: B.Management Practices, Outsourcing, ICT and Innovation 2016 Save Certify Re-Edit Print Exit Status: Edit Where no data are available, i.e. the administration does not gather or has no access to the requested data, or the administration chooses not to provide the requested data,"d" ( Data) should be entered into the input cell. In order to increase comparability of data, your administration is requested to supply as much of the numeric data as possible. As such a "D" ( Data) should be input as a last resort. Format of input data - Do not insert minus signs or use parentheses around negative or subtracted numeric input. The form automatically adds or subtracts the input provided. Please note that where percentage input is required, only two decimal places will be accepted, and the input should be as demonstrated in the following examples - if 0.25 is entered, 0.25% will be recorded; if is entered, 25.32% will be recorded; if no decimal point is input, then none will be reflected, e.g. if 25 is entered, 25% will be recorded. Please note that data previously entered in a cell enabled by a checkbox will be lost when the enabling checkbox is unchecked. Selected Management Practices 1 Does the administration... a) Have a strategic plan (covering an annual or multi-year period)? b) Publish its strategic plan? c) Have annual business/operational plans? d) Publish its annual business/operational plans? e) Have a formal set of service delivery standards? f) Make public the formal set of service delivery standards? g) Publish the results it achieves vis-à-vis its formal service delivery standards? h) Have an annual report? i) Publish its annual report? j) Have an external auditor? k) Have formal internal assurance mechanisms (internal audit)? l) Have an enterprise-wide risk policy? m) Have specific legislation (a law or part of a law) that deals with integrity issues? n) Have a public service-wide code of conduct that applies to its staff? o) Have its own code of conduct? p) Make use of information on compliance burden to stakeholders? Conduct periodic surveys to assess stakeholders perceptions of the administration's commitment to integrity?

8 Page 2 of 4 q) r) Have in place an integrity strategy? If "" in r) above i) Does the strategy include a specific Integrity Action Plan? ii) Does the strategy include agreements (memoranda of understanding) with relevant stakeholders? iii) Does the strategy include a risk-mapping approach? iv) Does the strategy include an internal awareness campaign? v) Does the strategy include an external awareness campaign? 1A Have a formal approach for identifying, assessing and prioritizing key compliance risks? a) If "" in 1A) above, check all appropriate boxes for which there is a formal approach to identifying, assessing and prioritizing key compliance risks... Return filing Payment processing Collection enforcement Verification / audit Taxpayer service b) Make key compliance risks (in 1A above) public regularly? c) Make reports of outcomes in addressing the compliance risks (in 1A above) public regularly? Outsourcing of Functions 2 For the administration a) Are certain categories of services for which the administration is responsible, predominantly outsourced? i) Analytical services (technical / policy) t Outsourced*/ Private Sector / Government / Both / NA (*or not predominantly outsourced) ii) Cash / banking services iii) Client services (e.g. call center operations) iv) Data processing services (e.g. return data capturing) v) Debt collection services (e.g. collection of tax debts) vi) Information and communication technology services vii) Personnel recruitment services viii) Security services ix) Specialized technical services x) Audit services

9 Page 3 of 4 xi) Training of personnel xii) Legal services xiii) Payroll services xiv) Procurement services xv) Motor vehicle registration xvi) Other briefly describe in the space provided below 3 In respect of information and communication technology for the tax administration Developed or maintained in-house Are the primary / core information and communication technology (ICT) solutions... From an external supplier Both Commercial Off-the-shelf (COTS) package a) If from an external supplier, are they...? Custom-built Both i) If the primary / core ICT solutions are a commercial off-the-shelf (COTS) package, please provide the name of the package/s used Innovation 4 Indicate whether any of the statements listed below apply to the administration The administration uses agile project management methodology If "", check all appropriate boxes The administration has a formal structure to nurture innovation The administration has formal processes for involving stakeholders in the design of services The administration has established end-user testing of new digital and e-services 5 Does the administration use, or plan to use, innovative technologies? If "", select all appropriate options... InPlace / Implementing / Planning / t Applicable

10 Page 4 of 4 a) Blockchain b) Robotic process automation (RPA) c) Artificial intelligence (AI) d) Chatbots e) Biometric identification f) Other Management Practices and Outsourcing Comments Management Practices and Outsourcing comments Save Certify Re-Edit Print Exit Copyright International Monetary Fund

11 Page 1 of 3 BERMUDA - Period: A.Budget and Human Resources 2016 Save Certify Re-Edit Print Exit Status: Edit Where no data are available, i.e. the administration does not gather or has no access to the requested data, or the administration chooses not to provide the requested data,"d" ( Data) should be entered into the input cell. In order to increase comparability of data, your administration is requested to supply as much of the numeric data as possible. As such a "D" ( Data) should be input as a last resort. Format of input data - Do not insert minus signs or use parentheses around negative or subtracted numeric input. The form automatically adds or subtracts the input provided. Please note that where percentage input is required, only two decimal places will be accepted, and the input should be as demonstrated in the following examples - if 0.25 is entered, 0.25% will be recorded; if is entered, 25.32% will be recorded; if no decimal point is input, then none will be reflected, e.g. if 25 is entered, 25% will be recorded. Please note that data previously entered in a cell enabled by a checkbox will be lost when the enabling checkbox is unchecked. Budget of the Administration Full Time Equivalent (FTE): An FTE of 1.0 means resources equal to one staff member available for one full year. Total FTEs in the administration's organization: this refers to all FTEs in the organization regardless of role. Operational Expenditure: All operating costs including salaries and other overhead but excluding capital expenses (operational expenditure also referred to as recurrent expenditure). Capital expenditure: All costs incurred associated with the acquisition of capital assets, including IT infrastructure, buildings, motor vehicles etc. Administration responsible for Tax and Customs should refer to the guide before completing question 1 1 For the tax administration, provide total FTEs and expenditure information as required... a) Total FTEs and expenditure for the tax administration b) Provide selected expenditure information for the tax administration as required i) Salary ii) Information and communication technology (ICT) iii) Training A. FTEs (.) B.Operating Expenditure('000) C.Capital Expenditure('000) Tax Administration: Includes functions both at headquarters and operating offices related to - Registration and Taxpayer Services - taxpayer registration, taxpayer services and education; Returns and Payment Processing - processing returns (including electronic returns), processing payments (including electronic payments), reconciling accounts and processing refunds; Audit, Investigation, and Other Verification - audit, investigation and other tasks involved with verification of taxpayer statements and claims; Enforced Debt Collection and Related Functions - debt collection and enforcement; Dispute and Appeals - management of objections and appeals; ICT - activities related to ICT infrastructure, software development, ICT security, maintenance, and any other ICT functions; Other Functions - activities not covered by the prior descriptions. 2 Provide the total number of FTEs in each function A. Total B. Percentage Tax Administration

12 Page 2 of 3 a) Registration and taxpayer services b) Returns and payment processing c) Audit, investigation and other verification d) Enforced debt collection and related functions e) Dispute and appeals f) Information and communication technology (ICT) g) All other functions of the tax administration not included above Headquarters - Refers to those central units not involved in operational activity. Regional Offices - Refers to offices reporting to headquarters which manage one or more local offices. Local / Branch Offices - Refers to offices directly carrying out service or compliance activities. 3 Provide the following information A.Total. of FTEs B.. of Offices Total FTEs for Tax Administration a) Headquarters b) Regional Offices c) Local/Branch Offices d) Data Processing Centers e) National/Regional Service Centers (including Call Centers) f) Other Offices 4 Does the administration have a legislated "percentage-of-revenue-collected" formula for determining its budget? If "", briefly describe 5 Has the administration undertaken changes that have materially altered the size of its staff complement in the fiscal year If... Internal decision a) Are these changes a consequence of A government-wide program b) Provide details regarding the change in staff Select...

13 Page 3 of 3 c) Provide the number of staff increased/decreased... Budget and Human Resources Comments Budget and Human Resources Comments Save Certify Re-Edit Print Exit Copyright International Monetary Fund

14 Page 1 of 5 BERMUDA - Period: B.Detailed HR Information 2016 Save Certify Re-Edit Print Exit Status: Edit Where no data are available, i.e. the administration does not gather or has no access to the requested data, or the administration chooses not to provide the requested data,"d" ( Data) should be entered into the input cell. In order to increase comparability of data, your administration is requested to supply as much of the numeric data as possible. As such a "D" ( Data) should be input as a last resort. Format of input data - Do not insert minus signs or use parentheses around negative or subtracted numeric input. The form automatically adds or subtracts the input provided. Please note that where percentage input is required, only two decimal places will be accepted, and the input should be as demonstrated in the following examples - if 0.25 is entered, 0.25% will be recorded; if is entered, 25.32% will be recorded; if no decimal point is input, then none will be reflected, e.g. if 25 is entered, 25% will be recorded. Please note that data previously entered in a cell enabled by a checkbox will be lost when the enabling checkbox is unchecked. Administration responsible for Tax and Customs should refer to the guide Human Resources Detailed Human Resource Information (entire revenue administration) 1 Provide details on staff strength levels for the fiscal year A. Number a) Number of staff employed at the beginning of the fiscal year b) Less: Number of staff exiting the administration during the fiscal year c) Add: Number of staff entering the administration (eg. via recruitment) during the fiscal year d) Number of staff employed at the end of the fiscal year 2 Provide details on the number of staff at the end of the fiscal year A. Number a) Full-time permanent staff b) Part-time permanent staff c) Contractual staff d) Other employment category 3 For permanent staff as at the end of the fiscal year (2a+2b above), provide the number of staff: Academic qualifications A. Number a) Who hold the equivalent of a masters degree or above

15 Page 2 of 5 b) Who hold the equivalent of a bachelors degree (excluding those in 3a) Age distribution A. Number c) Less than 25 years of age d) 25 to 34 e) 35 to 44 f) 45 to 54 g) 55 to 64 h) Older than 64 Length of service A. Number i) With less than 5 years service j) 5 to 9 k) 10 to 19 l) With 20 or more years service Gender distribution A. Total Number B. Executives Only m) Who are male n) Who are female Human Resource Autonomy 4 a) The administration has authority to i) Determine work requirements, for all, for some ii) Make appointments of new staff, for all, for some iii) Decide on promotion of existing staff, for all, for some iv) Decide skills and qualifications required for appointment or promotion, for all, for some v) Determine whether work is carried out by permanent staff or contractually, for all, for some vi) Place staff within a salary range, for all, for some vii) Terminate employment, for all, for some viii) Apply disciplinary sanctions, for all, for some

16 Page 3 of 5 b) Select the appropriate option applicable to the administration in respect of pay scales / levels Pay scales are tied directly to normal civil / public sector pay scales Pay scales are tied broadly to normal civil / public sector pay scales with some degree of flexibility Pay scales at the administration are unique Management Practices 5 a) Does the administration periodically survey staff on their attitudes, perceptions and workplace satisfaction? If "" i) Is staff engagement assessed? ii) Are the results shared with staff? iii) Are staff engaged in developing and implementing action plans in response to such assessments? b) Does the administration have a performance management system for staff? If "" i) Does it include individual development plans? ii) Does it include specific objectives for staff? iii) Is staff performance formally evaluated at least on an annual basis? c) Is performance linked to pay and reward? If "" i) Can staff receive increased remuneration (e.g. salary, bonus or other) for good performance? ii) Can poor performance result in reduced salary? iii) Can poor performance result in denial of annual increment? Human Resources Management 6 Does the human resources management approach include the following: a) An HR strategy? If "", then i) Is the HR strategy competency-based? ii) Is a job competency dictionary in place? iii) Is a job catalogue in place? iv) Are there job descriptions? b) A training Strategy? If "", then i) Is there a formal training cycle process? Is there a specific training plan?

17 Page 4 of 5 ii) iii) Is there an induction program for new staff? c) A staffing plan? If "", then i) Is there a specific recruitment plan? ii) Are there job rotation procedures in place? iii) Is there a clear career path for managerial and specialist functions? d) Policies for flexible working arrangements? If "", then i) Can staff work flexible working hours (e.g. staggered working hours)? ii) Can staff work from home or elsewhere on an occasional basis (i.e. work in one or more places outside the administration's premises)? iii) Can staff work from home or elsewhere on a regular basis (i.e. work 8 hours or more per week from home or elsewhere)? e) Specific leadership and talent management programs If "", then i) Have they been developed internally? f) A time reporting system? g) A diversity policy, providing equal opportunities, regardless of age, gender, ethnicity, religion, disability, sexual orientation? Future Capability 7 Does the administration assess current and future capability needs? If "", answer the following: a) Does a formal plan exist to address gaps in staff capability? Brief description b) Describe two key initiatives underway to improve capability of staff

18 Page 5 of 5 8 Does the administration have any of the specialist positions listed below? If "", check all appropriate boxes from the list Data scientists Psychologists Ethnographic researchers Chief analytics officer Behavioural researchers / scientists Computer systems analysts Human Resources Comments Human resources comments Save Certify Re-Edit Print Exit Copyright International Monetary Fund

19 Page 1 of 3 BERMUDA - Period: Segmentation 2016 Save Certify Re-Edit Print Exit Status: Edit Where no data are available, i.e. the administration does not gather or has no access to the requested data, or the administration chooses not to provide the requested data,"d" ( Data) should be entered into the input cell. In order to increase comparability of data, your administration is requested to supply as much of the numeric data as possible. As such a "D" ( Data) should be input as a last resort. Format of input data - Do not insert minus signs or use parentheses around negative or subtracted numeric input. The form automatically adds or subtracts the input provided. Please note that where percentage input is required, only two decimal places will be accepted, and the input should be as demonstrated in the following examples - if 0.25 is entered, 0.25% will be recorded; if is entered, 25.32% will be recorded; if no decimal point is input, then none will be reflected, e.g. if 25 is entered, 25% will be recorded. Please note that data previously entered in a cell enabled by a checkbox will be lost when the enabling checkbox is unchecked. Large Taxpayers Full Time Equivalent (FTE) - an FTE of 1.0 means resources equal to one staff member available for one full year. 1 Does the administration have a large taxpayer office (LTO), or a large taxpayer program If "", indicate as requested below a) Indicate the main criteria for determining a large taxpayer (check all appropriate boxes) b) Indicate how the LTO / or large taxpayer program is organized (check all appropriate boxes) c) Indicate the functions carried out by the LTO / large taxpayer program (check all appropriate boxes) Turnover / revenue Economic sector / activity Taxes (assessed / paid) Assets Associated entities Number of employees Income Other By economic sector By geographic region By function By other criteria Registration Return and payment processing Services (e.g. telephone calls, contacts and rulings) Audit Collection enforcement and management of arrears Dispute resolution

20 Page 2 of 3 2 Provide the following information on large taxpayers A. Number / Percentage as Appropriate a) The total number of FTEs in LTO or the large taxpayer program b) The number of all corporate taxpayers, i.e. legal persons (at year-end) managed under this approach c) The number of all individual taxpayers, i.e. natural persons (at year-end) managed under this approach d) Provide the actual or estimated percentage of net revenue administered under this program in relation to total net revenue (where applicable this includes CIT, PIT, VAT, employer witholding taxes, as well as other revenue). High Net Wealth Individuals 3 Does the administration manage High Net Wealth Individual (HNWI) taxpayers as a program If "", indicate as requested below a) Is the High Net Wealth Individual (HNWI) program a part of the large taxpayer program? b) Indicate the main criteria for determining a HNWI taxpayer are...(check all appropriate boxes) c) Indicate the functions carried out by the HNWI unit whether inside or outside the LTO (check all appropriate boxes) Assets / wealth Income Prominent person Director or shareholder of a business included in the large taxpayer program Other Registration Return and payment processing Services (e.g. telephone calls, contacts and rulings) Audit Collection enforcement and management of arrears Dispute resolution 4 Provide the following information on HNWI taxpayers A. Number / Percentage as Appropriate a) The total number of FTEs in the HNWI program b) The number of HNWIs managed under this program (at year-end) c) Provide the actual or estimated percentage of net revenue administered under the HNWI program in relation to total net revenue Small Taxpayers 5 For small taxpayers, such as individuals or businesses e.g. below the VAT threshhold, is there a... a) Simplified income tax regime for small taxpayers? b) If "", check all appropriate boxes Flat rate turnover regime Forfait (agreed) regime Indicator based regime

21 Page 3 of 3 Simple patent Simplified participation in regular regimes Other c) If "", provide the estimated number of taxpayers for whom the simplified regime/s are applicable Programs for Small and Medium Enterprises (SMEs) 6 Does the administration have specific programs for SMEs (other than the programs for small taxpayers in 5) above) If "", indicate as requested below Turnover / revenue a) Indicate the main criteria for defining SMEs...(check all appropriate boxes) Assets Number of employees Other Simplified return filing and payment systems Specific audit programs b) Indicate what the main characteristics of programs for SMEs are...(check all appropriate boxes) Favorable arrangements for the deferment of tax payments Specific dispute resolution channels Specific assistance channels Special educational programs Other 7 Provide the following information on SMEs A. Number / Percentage as Appropriate a) The number of SMEs managed under the program b) Provide the actual or estimated percentage of net revenue administered under the SME programe in relation to total net revenue Segmentation Comments Segmentation comments Save Certify Re-Edit Print Exit Copyright International Monetary Fund

22 Page 1 of 3 BERMUDA - Period: Registration 2016 Save Certify Re-Edit Print Exit Status: Edit Where no data are available, i.e. the administration does not gather or has no access to the requested data, or the administration chooses not to provide the requested data,"d" ( Data) should be entered into the input cell. In order to increase comparability of data, your administration is requested to supply as much of the numeric data as possible. As such a "D" ( Data) should be input as a last resort. Format of input data - Do not insert minus signs or use parentheses around negative or subtracted numeric input. The form automatically adds or subtracts the input provided. Please note that where percentage input is required, only two decimal places will be accepted, and the input should be as demonstrated in the following examples - if 0.25 is entered, 0.25% will be recorded; if is entered, 25.32% will be recorded; if no decimal point is input, then none will be reflected, e.g. if 25 is entered, 25% will be recorded. Please note that data previously entered in a cell enabled by a checkbox will be lost when the enabling checkbox is unchecked. Place of registration and Tax Identification Number (TIN) 1 Which of the following taxes are administered by the tax administration PIT CIT VAT Employers Withholdings a) With whom can taxpayers register for tax? i) Tax administration ii) Other government entities / body iii) n-government entities / body b) For which tax types does the administration use an identification number c) Is the issuing of the number controlled by the administration? d) Is the TIN used by any other agencies or institutions? e) Are third parties required to capture and use a TIN with information reported to the administration for tax purposes? If "", check all appropriate boxes Employers - with salary and wage reports Government bodies - with pension and other government benefits reports Financial institutions - with reports on interest paid Companies - with reports on dividends paid State owned enterprises - with reports on asset holdings, acquisitions and disposals

23 Page 2 of 3 f) Can taxpayers register for multiple tax types at the same time? Prescribed contractors - with reports of payments made to sub-contractors g) If taxpayers have more than one identification number, are these numbers linked within the registration database? t Applicable Registered Taxpayers ACTIVE taxpayers are normally those for whom a tax consequence arises during the fiscal year (tax liability or tax refund without any obligation to file) or that for any other purpose are obliged to file a tax return. For Employers that withhold tax from employees (PAYE): Provide the number of employers that withhold tax from employees 2 Provide the number of taxpayers on register for each major tax type at fiscal year end (check boxes for all appropriate tax types) a) Personal income tax (i.e. natural persons) b) Corporate income tax (i.e. legal persons) c) VAT d) Tax withheld from employees by employers (e.g. PAYE) e) Excise (domestic manufacturers / producers) Registration Channels Check where applicable A.TOTAL Taxpayers (.) B. ACTIVE Taxpayers (.) C.Voluntary VAT Registrants (.) 3 Indicate the types of registration channels that taxpayers can use and the percentage of total registrations for each channel (by checking all appropriate options and supplying required percentage in the input cells provided) a) Indicate how taxpayers can register for tax with the tax administration? i) Application (e.g. web, smartphone) ii) Telephone iii) iv) Paper v) Face-to-face vi) Other Check where applicable A. Percentage of Total Registration for Tax Administration b) After registering for tax, do taxpayers need to separately activate the registration? i) Face-to-face ii) Telephone iii) Other Register Quality

24 Page 3 of 3 4 Does the administration have a program to improve the quality of the tax register? Registration Comments Registration comments Save Certify Re-Edit Print Exit Copyright International Monetary Fund

25 Page 1 of 4 5/3/2018 BERMUDA - Period: A.Return Filing 2016 Save Certify Re-Edit Print Exit Status: Edit Where no data are available, i.e. the administration does not gather or has no access to the requested data, or the administration chooses not to provide the requested data,"d" ( Data) should be entered into the input cell. In order to increase comparability of data, your administration is requested to supply as much of the numeric data as possible. As such a "D" ( Data) should be input as a last resort. Format of input data - Do not insert minus signs or use parentheses around negative or subtracted numeric input. The form automatically adds or subtracts the input provided. Please note that where percentage input is required, only two decimal places will be accepted, and the input should be as demonstrated in the following examples - if 0.25 is entered, 0.25% will be recorded; if is entered, 25.32% will be recorded; if no decimal point is input, then none will be reflected, e.g. if 25 is entered, 25% will be recorded. Please note that data previously entered in a cell enabled by a checkbox will be lost when the enabling checkbox is unchecked. Withholding 1 A Indicate for each type of personal income if tax is generally withheld at source: Tax is normally withheld at source Type of Income A.Residents B.n-residents a) Wage and salary b) Dividends c) Interest d) Rents e) Specified business income f) Royalties, patents g) Sales/purchases of shares h) Sales/purchases of real estate i) Other types of income A.Percentage 1 B Percentage of total personal income tax withheld at source Withholding Systems for Employees' Personal Income Tax 2 Indicate (check the box) the description that best applies to the system for the collection / assessment of employees' personal income tax liabilities Cumulative withholding: Employers withhold employees' personal income tax on a progressive / cumulative basis. n-cumulative withholding: Employers withhold employees' personal income tax on a noncumulative basis. withholding: Employers do not withhold income tax from employees' salaries / wages.

26 Page 2 of 4 5/3/ Return Filing Obligations Which of the following taxes are administered by the tax administration Corporate Income Tax Personal Income Tax Employer Withholdings** VAT a) Provide the return filing obligations for the taxes administered by the tax administration Filing frequency per tax year* by tax type, excluding provisional / advance payment returns * = Number of times in a tax year that a return is filed i) Corporate Income Tax Other ii) Personal Income Tax 1 Other iii) Employer Withholdings** Other iv) VAT Other b) Indicate whether e-filing is mandatory or not i) Corporate Income Tax, for all, for some E-filing not available ii) Personal Income Tax, for all, for some E-filing not available iii) Employer Withholdings**, for all, for some E-filing not available iv) VAT, for all, for some E-filing not available ** = Employer Withholdings means tax withheld from employees by employers (e.g. PAYE) On-time Return Filing Performance The number of taxpayers from whom the submission of returns are expected is a subset of the ACTIVE taxpayer base which has been established under Form 5 - Registration Question 2 Column B. Where administrations allow for deemed submission of returns, i.e. an administration pre-fills a return allowing for the taxpayer not to respond if correct, these deemed submission returns should be included. For Employers that withhold tax from employees (PAYE), i.e. Column C, Employer Withholdings: Provide the number of employers that withhold tax from employees 4 Provide details on the filing of returns, by tax type a) Returns expected (subset of ACTIVE taxpayer base, including returns filed via deemed submission) Number b) Returns filed on time (Including returns filed via deemed submission) - Number A.Corporate Income Tax B.Personal Income Tax C.Employer Withholdings** D.VAT*** c) Returns not filed on time d) On-time filing rate 0.00% 0.00% 0.00% 0.00% * = Annual or final returns, i.e. do not include advance payment / provisional returns (1 return per taxpayer) ** = Over a 12 month period, i.e. where one PAYE taxpayer files monthly returns there will be 12 returns for this taxpayer for the 12 month period. Employer Withholdings means tax withheld from employees by employers (e.g. PAYE) *** = Over a 12 months period, i.e. where one VAT taxpayer files monthly returns there will be 12 return for the 12 month period. Reporting 5 Indicate for each type of personal income if individual payment details are generally reported by the payer to the administration: Payments to each taxpayer reported to tax administration Type of Income A.Residents B.n-residents a) Wage and salary

27 Page 3 of 4 5/3/2018 b) Dividends c) Interest d) Rents e) Specified business income f) Royalties, patents g) Sales/purchases of shares h) Sales/purchases of real estate i) Other types of income 6 Does the administration pre-fill returns? If "", indicate which of the categories are pre-filled in the returns (check all appropriate boxes): Taxpayer personal information Wage and salary Pension Interest Dividends Capital gains / losses Other income, describe in space provided below Return Processing 7 Provide the information as requested below in relation to return processing A. Corporate Income Tax B. Personal Income Tax C. VAT a) The number of returns prepared by the administration - pre-filled with income information (as a service to taxpayers) b) The number of returns prepared by tax intermediaries / agents VAT Return Processing 8 Provide the number of VAT returns filed on-time by the type of return A. Number VAT returns filed on time 0 a) Number of Debit Returns b) Number of Credit Returns c) Number of Nil Returns (i.e. where there is no net debit or credit)

28 Page 4 of 4 5/3/2018 Tax Returns Receipt Channels 9 Provide the total number of tax returns received via the channels listed below A. Corporate Income Tax B. Personal Income Tax C. VAT a) Paper returns (e.g. filed in the tax office, filed via postal service, scanned and ed etc.) b) Electronic - fully pre-filled, deemed* acceptance c) Electronic - fully pre-filled, confirmation required d) Electronic - not prefilled or partially pre-filled e) Other f) Total * = Pre-filled returns accepted by the taxpayer without the need for confirmation. Any revisions to the pre-filled data would need to be initiated by the taxpayer. Overdue Tax Returns 10 Provide the following information in respect of overdue tax returns (regardless of tax year) A.Corporate Income Tax B.Personal Income Tax C.Employer Withholdings D.VAT a) Total number of overdue tax returns at end of fiscal year (all tax years) b) Total number of taxpayers who have overdue tax returns at end of fiscal year (all tax years) Return Filing Comments Return filing comments Save Certify Re-Edit Print Exit Copyright International Monetary Fund

29 Page 1 of 3 5/3/2018 BERMUDA - Period: B.Payment 2016 Save Certify Re-Edit Print Exit Status: Edit Where no data are available, i.e. the administration does not gather or has no access to the requested data, or the administration chooses not to provide the requested data,"d" ( Data) should be entered into the input cell. In order to increase comparability of data, your administration is requested to supply as much of the numeric data as possible. As such a "D" ( Data) should be input as a last resort. Format of input data - Do not insert minus signs or use parentheses around negative or subtracted numeric input. The form automatically adds or subtracts the input provided. Please note that where percentage input is required, only two decimal places will be accepted, and the input should be as demonstrated in the following examples - if 0.25 is entered, 0.25% will be recorded; if is entered, 25.32% will be recorded; if no decimal point is input, then none will be reflected, e.g. if 25 is entered, 25% will be recorded. Please note that data previously entered in a cell enabled by a checkbox will be lost when the enabling checkbox is unchecked. Which of the following taxes are administered by the tax administration Corporate Income Tax Personal Income Tax Employer Withholdings** VAT Payment Obligations 1 Provide details on the frequency of return payment obligations and whether there are mandatory e-payment obligations (check all appropriate boxes to indicate for which taxes data are being supplied) a) Provide payment obligations Advance payment frequency per tax year* by tax type * = Number of times in a tax year that a payment is made i) Corporate Income Tax advance payment Other ii) Personal Income Tax advance payment Other b) Indicate whether e-payment is mandatory or not i) Corporate Income Tax, for all, for some E-payment not available ii) Personal Income Tax, for all, for some E-payment not available iii) Employer Withholdings**, for all, for some E-payment not available iv) VAT, for all, for some E-payment not available ** = Employer Withholdings means tax withheld from employees by employers (e.g. PAYE) On-time Payment Performance 2 Provide details on payment performance, by taxpayer type a) Value of estimated payments expected by due date b) Value of payments received by due date A. Corporate Income Tax ('000) B. Personal Income Tax ('000) C. Employer Withholdings ('000) D. VAT ('000)

30 Page 2 of 3 5/3/2018 * = Employer Withholdings means tax withheld from employees by employers (e.g. PAYE) VAT Credits and Refunds 3 Provide details in respect of refunds claimed and made a) VAT b) All other refunds excluding VAT c) Stock of unpaid VAT refunds and credits at fiscal year-end i) VAT credits at year-end? ii) VAT refunds requested (or deemed requested) but not yet approved at yearend? iii) VAT refunds approved but not yet paid at year-end? A. Refunds Claimed ('000) A. Value ('000) B. Refunds Made ('000) d) Is it mandatory for VAT refunds paid to taxpayers to be directly credited to the taxpayer's bank account? e) Are approved VAT credit returns immediately treated as refund requests? i) If "", in e) above (check the appropriate option) For all For Some (e.g. exporters, large taxpayers) f) Is a separate application for refund required for taxpayers with an approved VAT credit? g) Are VAT credits automatically used to offset other tax debts? h) Are VAT credits carried forward? i) Is there a fixed number of VAT periods after which the taxpayer may claim a refund for the remainder of any VAT credit carried forward? i) If "" in i) above (check the appropriate option) Modes of Payment 4 Provide the percentage of payments received via the channels listed below a) Mobile application* b) Online c) In person-at a collection agent or at a bank office d) In person-at administration's offices e) Payment via post Automatic A refund claim must be filed A.Percentage by Number B.Percentage by Value

31 Page 3 of 3 5/3/2018 f) Other * = n-financial sector service provider, e.g. an electronic wallet service provided by mobile service provider Cash payment limits 5 Is there a limit on cash payments in the jurisdiction? If "" above, please provide the limitation amount in local currency (the lowest one in cases there are more than one limit) 6 Does the administration undertake automated risk profiling as part of processing payments and returns? If "" above, provide details in the space provided Payment Comments Payment comments Save Certify Re-Edit Print Exit Copyright International Monetary Fund

32 Page 1 of 5 BERMUDA - Period: Service and Education 2016 Save Certify Re-Edit Print Exit Status: Edit Where no data are available, i.e. the administration does not gather or has no access to the requested data, or the administration chooses not to provide the requested data,"d" ( Data) should be entered into the input cell. In order to increase comparability of data, your administration is requested to supply as much of the numeric data as possible. As such a "D" ( Data) should be input as a last resort. Format of input data - Do not insert minus signs or use parentheses around negative or subtracted numeric input. The form automatically adds or subtracts the input provided. Please note that where percentage input is required, only two decimal places will be accepted, and the input should be as demonstrated in the following examples - if 0.25 is entered, 0.25% will be recorded; if is entered, 25.32% will be recorded; if no decimal point is input, then none will be reflected, e.g. if 25 is entered, 25% will be recorded. Please note that data previously entered in a cell enabled by a checkbox will be lost when the enabling checkbox is unchecked. Service and Assistance Strategy 1 Does the administration have a formal taxpayer service and assistance strategy? If "", indicate the relative priority of the following key aspects of your current approach (check all appropriate boxes) A. High B. Medium C. Low a) Reduce the administrative burden on taxpayers b) Increase self-service c) Deliver "joined-up / all of government" services d) Design for "digital by default" e) Improve taxpayer satisfaction f) Reduce overall administrative cost g) Improve certainty for taxpayers h) Facilitate omni / multi-channel approach i) Provide / facilitate access to educational services j) Other If "Other" (and only where a high priority), provide information in the space provided

33 Page 2 of 5 2 Does the administration charge fees for specific services? If "", list major services (excluding rulings for which fees are charged) in the space provided... Service Demand Channels and Performance A. Total Number B.Total Number of Calls Answered by IVR C.Total Number of Calls Answered by Staff D.Total Number of Calls Abandoned 3 Indicate the number of incoming contacts received through the following service channels a) Online (application / website) b) Telephone c) d) Paper (e.g. letters) e) In person (i.e. face-to-face) f) Digital assistance (e.g. click to chat, digital assistant) g) Other 4 Does the administration actively manage and measure channel shift? If "", provide information in the space provided... Taxpayer Satisfaction 5 Does the administration have taxpayer satisfaction surveys conducted?

34 Page 3 of 5 If "" in 5a above A.Individual Taxpayers B.Business taxpayers C.Tax intermediaries D.Other a) Does the administration conduct periodic taxpayer satisfaction surveys? b) Does an external vendor conduct periodic taxpayer satisfaction surveys for the administration? c) Does the administration make the results public? Education and Advisory 6 Is the administration currently undertaking any special educational or business support initiatives? If "", briefly describe in the space provided 7 Does the administration a) Make special provision for taxpayers with disabilities? b) Use social media to distribute information? c) Use social media interactively? d) Provide telephone services in languages other than the official languages of the country? e) Provide material on the website and/or via mobile application in languages other than the official languages of the country? i) Forms All Some ne ii) Guidance material All Some ne iii) Legislation All Some ne E-Services 8 Does the administration provide any of the following e-services a) Information on the administration s website? b) Tools and calculators on the administration s website? c) Integrated taxpayer accounts / records that provide a "whole of taxpayer" view across major taxes? d) Online services for taxpayers (e.g. to update records; access accounts / history; request arrangements to pay etc.)? e) Electronic invoicing system to support businesses? f) Ability to view taxpayer information captured from third parties (e.g. employers, financial institutions etc.)?