MINUTES PRESENT APOLOGIES The meeting opened at 7.15pm. Apologies for Absence Minutes of Meeting held on 3 December 2009

Transcription

1 MILE END BOARD Thursday, 11 th February 2010 at 7.00pm. The Centre, Maha Buildings, Merchant Street., London E3 MINUTES PRESENT Board members Colin Antoine Anne Balaam Bernie Cameron Akhlaq Choudhury (late) Mohammed Sultan Haydar N Khan Len Layton Syed Milon F Rahman Eastend Homes John Henderson John Hinds Gill Parker APOLOGIES Board members Dave O Keefe Pat Parker Janet Seward Officers Ian Reynolds, Precision Lift Services Avril Wipperman - minutes In attendance Annette Paul John Oates Janice Ellis Eddie Ellis E Boardman Lene Milaa Mark Taylor ITEM The meeting opened at 7.15pm. This was due to a pre-meeting on service improvements facilitated by Eastend Homes ACTION 1 Apologies for Absence Apologies were received from Janet Seward, David O Keefe and Pat Parker. Akhlaq Choudhury sent notification that he would arrive late. 2 Minutes of Meeting held on 3 December 2009 MileEndfeb2010/aw page 1 of 5

2 The minutes of the meeting held on 3 December 2009 were accepted as a true and accurate record. Syed Milon asked if there was any update on the exposed concrete (item 2.2). responded that there was not. The Chair informed the meeting that Ian Reynolds, Managing Director of Precision Lifts was present, and would address performance problems as requested in item Ian Reynolds, Precision Lift Services Ltd. Ian Reynolds presented detailed information on lift breakdowns and call out times for lifts 507 and 508 in Berkeley House and lift 509 in Grafton House. For example lift 507 had 10 breakdowns in the survey period 2 of these were lift defects, 5 were nuisance calls (ie found to be working on arrival of engineers) and 3 were found to be due to obstructions in the door tracks. The average response time was 1 hour 35 minutes, with the fastest being 9 minutes. Ian Reynolds provided his and mobile phone details for any queries. ireynolds@precisionlifts.co.uk ; and advised that he was happy to be contacted by members of the Board if there was a problem. In response to discussion with members, it was agreed that the closing speed of lift door on 508 Berkeley would be slowed; that the snagging list with detail of 508 not stopping on the 17 th floor and the indicator light not working correctly has not yet been received by Precision; that Ian Reynolds will report problems to John Hinds on a daily basis; that Precision currently give an expected time of arrival to Eastend Homes, but that this information does not get relayed automatically to residents; that notices would be placed in notice boards if any lift is out of action for more than half a day; that the Grafton lift sometimes does not pick up at all stops; that Members require more information on a regular basis. John Hinds & Ian Reynolds The Chair thanked Ian Reynolds for attending and providing the report but made it clear that the service to residents needs to improve. 3 Questions from Observers MileEndfeb2010/aw page 2 of 5

3 Lene Milaa asked when the kitchens, bathrooms, windows and lifts will be done in Ennerdale House? replied that these schemes will be going out to tender. The lifts will be done before the other works. A newsletter will be published in the next 3-4 weeks as discussions are ongoing. Ellen Boardman asked about the TV aerials. advised that he was fully aware of the concern over this issues but advised that booster equipment is on order. A technical report is due which will provide more information on the reasons for failures in service. Lene Milaa and Mark Taylor asked if the offer document for Eastend Homes is legally binding? The Chair replied that it was binding and that LBTH is involved in the monitoring. A further question regarded the mechanisms that are in place to ensure the offer document is upheld and that residents questions were answered. The Chair replied that the first port of call is to this Board, and that the timescale for replies depends on the question or issue. The Chair emphasised his undertaking to raise concerns with Eastend Homes within a couple of days. The questioners confirmed they had no concrete issue or question as yet. Mark Taylor announced that the Mile End Residents Association (MERA) has now been formed, and the Chair looked forward to a profitable and amicable working relationship between MERA and the Board. Lene Milaa had a point of clarification of the last set of minutes item 3.2 she had been promised a reply within 10 days, and it took a month L Oates asked about parking arrangements for the disabled and outside particular properties during the regeneration works. agreed to take details of areas of specific concern. L Oates also had concerns about cracks, dampness, central heating and the boiler flue agreed to talk to the resident separately. The observers were thanked for their attendance. Key Performance Indicator Report Quarter 3 A report was tabled and John Henderson which compared the Mile End related performance against MileEndfeb2010/aw page 3 of 5

4 EeH as a whole. Generally, the performance compared favourably. Colin Antoine asked for graphs to show trends of performance, particularly with repairs. John Henderson agreed to look at this. This could be done as a special report. In response to questions on satisfaction with repairs, John Henderson confirmed that the data does not easily show the number of repairs included in the satisfaction survey. John Henderson agreed to look at. Gill Parker confirmed that surveys are sent on every job logged; together with a follow up call where a response is not received. Bernie Cameron suggested MERA could ask their members to respond to surveys. John Henderson John Henderson The following reports were not discussed at the meeting, due to time constraints. The Chair asked members to send comments to him. 5 Cleaning Standards Report (entitled Estate Services Performance ) 6 Opening Hours 7 Summer Cold Weather (entitled Communal Heating Facilities ) 8 Estate Improvement Team Work Programme 9 Standards for Social Housing Providers 10 Vacancy on the Service Review Board 11 Zip Car System report tabled at meeting 12 Youth Work Bede Estate report tabled at meeting Any Other Business Regeneration works - Members asked how the regeneration works were progressing, and voiced concerns about completion dates and the area to the front of Grafton House. Officers agreed that works will not be completed by April as planned, that the snagging works are ongoing a very long list including both internal and environmental works is being compiled - and that more consultation is needed for the external Grafton House area that this will be the last scheme to be done. Berkeley House and Grafton House Syed Milon raised the issue of outside Berkeley and Grafton House and the Chair agreed that there are worries about the safety of this area. stated that Building Control officers are actively looking at the area, and ensuring that statutory fire regulations are met. The Chair emphasised that the areas need Colin Antoine MileEndfeb2010/aw page 4 of 5

5 to be safety compliant residents requirements will need to be addressed. Colin Antoine and agreed to jointly work with Building Control, including looking at the possibility of another gate, white lines, and levelling. The Chair also asked that residents receive letters regarding access and egress in the meantime Leaseholder sub-lets - a report was made about environmental nuisance from one address. Details were noted outside the meeting, for officer action. 14 Date of Next Meeting Thursday, 4 th March Time: 7.00pm; at Maha Buildings The meeting closed at 9.00pm. MileEndfeb2010/aw page 5 of 5