Consumer Hotline Florida s Complaint Clearinghouse Regulatory Programs Consumer Education
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2 Consumer Hotline Florida s Complaint Clearinghouse Regulatory Programs Consumer Education
3 Bureau of Compliance Registers businesses and ensures that they comply with their statutorily mandated requirements. Bureau of Mediation and Enforcement Mediates complaints filed by consumers, initiates enforcement actions for violations of the regulatory laws. Bureau of Standards This bureau is responsible for the inspection of gas pumps, fuel quality, and commercial measuring devices (scales).
4 Bureau of Fair Rides Overseas the inspection of all amusement rides within the state. Board of Professional Surveyors and Mappers The Board of Professional Surveyors and Mappers regulates professional surveyors and mappers and businesses that offer surveying and mapping services. Communications and Consumer Outreach Section Oversees the operation of the Consumer Assistance Center and coordinates all education and outreach initiatives by providing consumer information via website, publications, and on-site presentations to businesses and consumer groups.
5 Responsible for all licensing and/or registrations
6 Complaint Mediation 50,000 annually Enforcement Action Administrative fines, civil action
7 This bureau is responsible for overseeing all commodities that are weighed or measured and sold or offered for sale in commerce and the equipment used to weigh or measure those commodities. The bureau also oversees four different testing laboratories. Additionally, the bureau now regulates the usage, sale, transportation, and storage of LP gases, sale and leasing of LP gas equipment, and installation and repair of LP gas systems in the state.
8 Inspect all amusement rides in Florida Performed 9,500 to 10,000 inspections per year Permit approximately 1,600 amusement rides per year Accident reporting for regulated rides
9 Board of Professional Surveyors and Mappers overseas the registration and continuing education of surveying and mapping businesses.
10 Communications and Consumer Outreach Section HELP-FLA (in Florida) FL-AYUDA (en Español) Online Chat Mobile (
11 ** LAW ENFORCEMENT SUPPORT ** OFFICE OF AGRICULTURAL LAW ENFORCEMENT Provides the Division with law enforcement support in all its programs, whether it be for criminal statutes that are violated, or civil statutes that need the review of the Office s Regulatory Investigations Section. Regulatory Investigations Section Conducts investigations on complaints received, performs sweeps, and assists with Recall Effectiveness Checks on behalf of the Consumer Product Safety Commission.
12 Charitable Organizations Florida Do Not Call Game Promotions Health Studios Liquefied Petroleum (LP) Gas Inspection Fair Rides Inspection Motor Vehicle Repair Moving Intrastate Household Pawn Shops Professional Surveyors and Mappers Sellers of Travel Telemarketing Ag Dealer Standards - Petroleum Inspection - Weights and Measures - Metrology
13 As of 1/28/2015 Total Active Registrations/Licenses: 86,417 Sellers of Travel 2,259 Travel Independent Agents 6,100 Charitable Organizations 19,130 Professional Solicitors 124 Professional Fundraising Consultants 365 Mover Brokers 12 Intrastate Movers 944 8,359 19, Pawn Shops 1,397 Telemarketing Business 396 Telemarketing Salespersons 9,223 Weights and Measures 15,392 Meter Mechanic 790 Health Studios 2,250 Motor Vehicle Repair Shops 21,924 Business Opportunities 34 Business Opportunities- Franchises 2,198 2,232 Surveyor/Mapper Business 1,076 Surveyor and Mappers 2,768 Continuing Education Prov. 35 3,879
14 FDACS Certificate Required for Business Tax Certificate All intrastate movers and brokers must register with FDACS FS (1)(a)
15 FDACS Certificate Required for Business Tax Certificate All health studios must register with FDACS (Examples: Gold s Gym, Bally s Total Fitness) FS (7)
16 FDACS Certificate Required for Business Tax Certificate All MVR shops must register with FDACS 2 Year Registration Gray Areas: car radio and alarm installers, glass repair companies, upholstery shops FS (7)
17 FDACS Certificate Required for Business Tax Certificate All pawn shops must register with FDACS FS (3)(f)
18 FDACS Certificate Required for Business Tax Certificate All sellers of travel must register with FDACS May show business tax officials one of the following: License or exemption letter from FDACS Outside (independent) sales agent exemption letter FS (4)
19 FDACS Certificate Required for Business Tax Certificate All telemarketers must register with FDACS May show business tax officials one of the following: License or exemption letter from FDACS FS (4)
20 Certificate of Authorization required for Business Tax Certificate All surveying and mapping businesses must be licensed through FDACS May show business tax officials one of the following: License from FDACS
21 NO FDACS Certificate Required for Business Tax Certificate Charitable organizations, professional solicitors, and fundraising consultants that solicit donations from Florida (whether they solicit Floridians or not) must register with FDACS
22 NO FDACS Certificate Required for Business Tax Certificate Right to privacy program designed to eliminate unwanted sales calls
23 Required to file with FDACS prior to commencement, IF: Prize offering is greater than $5,000 even if the promotion is based in another state Bingos and lotteries are not game promotions
24 FREE TO JOIN ( Right to privacy program designed to eliminate unwanted telemarketing calls Pre-recorded messages prohibited in Florida Blocking the number where the sales call originated is prohibited in Florida Florida vs. Federal
25 Numerous brochures created in both English and Spanish on a variety of consumer-related topics More than 500,000 distributed annually
26 Over 100,000 subscribers Informative, timely and relevant info. Sign-up or view archived editions at
27 Check if your charity is registered
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30 Sasha Velez, CFE Senior Financial Investigator Regulatory Investigations Section
31 Adam H. Putnam, Commissioner
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Agenda Item: 2012-40 Page 1 The ( TLTA ) petitions the Commissioner of Insurance to amend Procedural Rule P-53, Rebates and Discounts Prohibited, to read as follows: P-53. Rebates and Discounts Prohibited
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