Request for Proposal (RFP) For SMS Solution in Bank of India & its Sponsored RRBs Ref : HO:IT:SMS: Dated

Transcription

1 Request for Proposal (RFP) For SMS Solution in Bank of India & its Sponsored RRBs Ref : HO:IT:SMS: Dated Corrigendum 1 Dated S No. Page No/ Article No 1. 5 Old Clause Last Date and Time for Receipt of Bids at Bank of India(Address as given below) by 3:00 PM on that day 2. 5 Date and Time of opening of Technical Bids , 4:00 PM 3. 20/ All the documents mentioned in Table 1 must be submitted duly indexed in seriatim and in one lot. All other documents must be kept below this lot. Revised Clause Last Date and Time for Receipt of Bids at Bank of India(Address as given below) by 3:00 PM on that day Date and Time of opening of Technical Bids , 4:00 PM All the documents must be submitted duly indexed in seriatim and in one lot. All other documents must be kept below this lot / The format of the commercial bid is provided in Annexure C The format of the commercial bid is provided in Format /6.1.1 If we are selected, and if our Price Quotation is accepted, we will submit the guarantee of a bank in a Rs. 50 Lakhs (Rupees Fifty Lakhs Only) for the due performance of the Contract, in the form prescribed by the Bank for every Order awarded to us. If we are selected, and if our Price Quotation is accepted, we will submit the guarantee of a bank in a Rs. 1 Crore (Rupees One Crore Only) for the due performance of the Contract, in the form prescribed by the Bank for every Order awarded to us /6.1.4 RFP Format Refer Format 6.1.4(Revised) 7. 85/6.1.5 RFP Format Refer Format 6.1.5(Revised) 8. 92/ RFP Format The format provided in the RFP is indicative/ Draft Format / RFP Format Refer Format (Revised) / RFP Format Refer Format (Revised)

2 11. 15/ Logs and related data of the SMS needs to be preserved by the vendor as per any statutory or regulatory body or act or notification i.e. IT Act, RBI, NPCI, IBA,TRAI etc. Vendor needs to provide it as per the written request from the Bank Non-Delivery of SMSes:- In case of Non-delivery of SMSes on Valid mobile numbers, 100% penalty will be levied for both High- Priority SMSes (Transactional/Missed Call) as well as Promotional SMSes. Non-Delivery of SMSes:- In case of Non-delivery of SMSes on Valid mobile numbers, 100% penalty will be levied for both High- Priority SMSes (Transactional/Missed Call) as well as Promotional SMSes. The vendor is required to attempt 3 times for delivering the SMS to the end user. Necessary logs to be provided as confirmation /(B) Penalties for downtime of Solution Please read 99.9% as 99.95% Mismatch between Bank s Count and SMS Vendor Count:- 99.8% should match Deleted. Please refer to C)Penalty for fall in Success Rate /(D) Penalty for fall in success Rate Ref Annexure A of this document /( C ) Penalty on non-resolution of complaints:- Ref Annexure A of this document The performance security will be discharged by the Bank and returned to the Supplier not later than the period specified in clause 7.10, following the date of completion of the Supplier s performance obligations under the Contract, including any warranty obligations under the contract and following receipt of a performance guarantee for the annual maintenance equal to an amount specified in clause Delivery of the Products and performance of Services shall be made The performance security will be discharged by the Bank and returned to the Supplier not later than the period 90 days, following expiry of the Contract. Delivery of the Products and performance of Services shall be

3 by the Supplier in accordance with the time schedule prescribed by the Bank in Clause If the Supplier, having been notified, fails to remedy the defect(s) within the period specified in clause 7.8, made by the Supplier in accordance with the time schedule of 2 months from the date of issuance of Purchase Order If the Supplier, having been notified, fails to remedy the defect(s) within the period of 30 days,

4 Format 6.1.4(Revised) Price Schedule (To be kept in the Price Proposal Envelope) RFP Ref. No. HO:IT:SMS: Dated on RFP for Wireless Messaging Solution (SMS) & Missed Call Solution for Bank of India and its 4 sponsored RRBs Name and Address of the Company:- Quotations:- Sr. No. Item Cost of Domestic SMS (in INR) ** (1) Rate per SMS (Includes text/push/pull/unicode messages) for Transactional SMS/Missed Call Service) Transactional Messages (High Priority) (within 5 sec) (2) Promotional Messages (High Priority) (Within 5 Seconds) (3) Promotional Messages (Low Priority) (Within 2 Hours) (4) Voice Messages Total ( )* ** Vendor is required to quote for 1 Crore SMSs for Item 1,2 and 3. ** Vendor is required to quote for 10,000 SMSs for Item 4 * L1 will be decided by the total Price Quoted above at the end of online reverse auction and payment will be made as per actual usage on pro-rata basis. 1. Price quoted should be inclusive of all costs, duties, levies, taxes and all other applicable charges excluding GST etc. as applicable 2. In case of discrepancy between figures and words, the amount in words shall prevail.

5 Important: 1) A single reverse auction will be done for all items mentioned above. 2) Cost of Onsite Support (min. 1 person for weekdays from 10 am to 6 pm at our Data Center) is factored in price quoted above. 3) Cost of SMS on overseas numbers will be maximum 5 times of cost of SMS for domestic numbers quoted above, which will not be reckoned for L1. 4) Cost of Voice SMSs will be maximum 2 times of cost of SMS for domestic numbers quoted above. 5) The total price quoted should be inclusive of applicable taxes, duties, levies, charges etc. as also cost of incidental services such as transportation, insurance etc. But exclusive of Sales Tax / VAT / Service / GST Tax payable as applicable and Octroi / Entry-Tax payable to Local Government / Municipal Authorities which will be reimbursed on actual upon production of original receipts. 6) The price quoted in the reverse auction shall remain firm and binding (without any escalation whatsoever) for a period of three years, even if the cause of escalation is due to government guidelines or regulations or rule or act or any administrative fiat by whatever nature called 7) The vendor should quote competitive price considering outflow of 12 Crore messages/month (and increasing on incremental basis) for a minimum period of 36 months. Signature of the bidder Company Seal & Date I state that the above mentioned information and the relevant annexure and enclosures are true and correct. Authorized Name: Signatory Designation: Date: Place: Seal of the company

6 Format 6.1.5(Revised) Masked Price Schedule (To be kept in the Technical Proposal Envelope) RFP Ref. No. HO:IT:SMS: Dated on RFP for Wireless Messaging Solution (SMS) & Missed Call Solution for Bank of India and its 4 sponsored RRBs Name and Address of the Company:- Quotations:- Sr. No. Item Cost of Domestic SMS (in INR) ** (1) Rate per SMS (Includes text/push/pull/unicode messages) for Transactional SMS/Missed Call Service) Transactional Messages (High Priority) (within 5 sec) (2) Promotional Messages (High Priority) (Within 5 Seconds) (3) Promotional Messages (Low Priority) (Within 2 Hours) (4) Voice Messages Total ( )* ** Vendor is required to quote for 1 Crore SMSs for Item 1,2 and 3. ** Vendor is required to quote for 10,000 SMSs for Item 4 * L1 will be decided by the total Price Quoted above at the end of online reverse auction and payment will be made as per actual usage on pro-rata basis. 1. Price quoted should be inclusive of all costs, duties, levies, taxes and all other applicable charges excluding GST etc. as applicable 2. In case of discrepancy between figures and words, the amount in words shall prevail.

7 Important: 1) A single reverse auction will be done for all items mentioned above. 2) Cost of Onsite Support (min. 1 person for weekdays from 10 am to 6 pm at our Data Center) is factored in price quoted above. 3) Cost of SMS on overseas numbers will be maximum 5 times of cost of SMS for domestic numbers quoted above, which will not be reckoned for L1. 4) Cost of Voice SMSs will be maximum 2 times of cost of SMS for domestic numbers quoted above. 5) The total price quoted should be inclusive of applicable taxes, duties, levies, charges etc. as also cost of incidental services such as transportation, insurance etc. But exclusive of Sales Tax / VAT / Service / GST Tax payable as applicable and Octroi / Entry-Tax payable to Local Government / Municipal Authorities which will be reimbursed on actual upon production of original receipts. 6) The price quoted in the reverse auction shall remain firm and binding (without any escalation whatsoever) for a period of three years, even if the cause of escalation is due to government guidelines or regulations or rule or act or any administrative fiat by whatever nature called 7) The vendor should quote competitive price considering outflow of 12 Crore messages/month (and increasing on incremental basis) for a minimum period of 36 months. Signature of the bidder Company Seal & Date I state that the above mentioned information and the relevant annexure and enclosures are true and correct. Authorized Name: Signatory Designation: Date: Place: Seal of the company

8 Format (Revised) RFP Ref. No. HO:IT:SMS: Dated on RFP for Wireless Messaging Solution (SMS) & Missed Call Solution for Bank of India and its 4 sponsored RRBs (To be typed on the letterhead of the company) PERFORMANCE SECURITY FORM To: (Name of Bank) WHEREAS... (Name of Supplier) (hereinafter called "the Supplier") has undertaken, in pursuance of Contract No... dated, to supply......(description of Goods and Services) (hereinafter called "the Contract"). AND WHEREAS it has been stipulated by you in the said Contract that the Supplier shall furnish you with a Bank Guarantee by a recognized bank for the sum specified therein, as security for compliance with the Supplier's performance obligations in accordance with the Contract. AND WHEREAS we have agreed to give the Supplier a Guarantee: THEREFORE, WE hereby affirm that we are Guarantors and responsible to you, on behalf of the Supplier, up to a total of (Amount of the Guarantee in Words and Figures) and we undertake to pay you, upon your first written demand without cavil or argument, any sum or sums within the limit of... (Amount of Guarantee) as aforesaid, without your needing to prove or to show grounds or reasons for your demand or the sum specified therein. This guarantee is valid until the...day of Signature and Seal of Guarantors... Date Address:......

9 Format (Revised) Acceptance of Terms and Conditions (Letter to the bank on the bidder s letterhead) (To be typed on the letterhead of the company) To: Bank of India, Head office, Information Technology Department, Star House-2, C-4, G Block, 8 th Floor, West Wing, Bandra-Kurla Complex, Bandra ( East ), Mumbai Dear Sir, Sub: RFP Ref. No. HO:IT:SMS: Dated on RFP for Wireless Messaging Solution (SMS) & Missed Call Solution for Bank of India and its 4 sponsored RRBs With reference to the above RFP, having examined and understood the instructions, terms and conditions forming part of the RFP, we hereby enclose our offer for Wireless Messaging Solution (SMS) & Missed Call Solution for Bank of India and its 4 sponsored RRBs as detailed in your above referred in RFP. We further confirm that the offer is in conformity with the terms and conditions as mentioned in the RFP and all required information photocopy along with unpriced commercial bid is enclosed. We also confirm that the offer shall remain valid for 180 days from the date of the offer. We hereby undertake that the equipment to be delivered to the Bank will be brand new including all components and that software is licensed and legally obtained. We hereby undertake and agree to abide by all the terms and conditions stipulated by the Bank in this RFP including all addendum, corrigendum etc. (Any deviation may result in disqualification of bids). We understand that the Bank is not bound to accept the offer either in part or in full and that the Bank has right to reject the offer in full or in part without assigning any reasons whatsoever. We understand that

10 You are not bound to accept the lowest or any bid received by you, and you may reject all or any bid. If our Bid for the above job is accepted, we undertake to enter into and execute at our cost, when called upon by the purchaser to do so, a contract in the prescribed form. Unless and until a formal contract is prepared and executed, this bid together with your written acceptance thereof shall constitute a binding contract between us. If our bid is accepted, we are to be responsible for the due performance of the contract You may accept or entrust the entire work to one Bidder or divide the work to more than one Bidder without assigning any reason or giving any explanation whatsoever. Bidder means the bidder who is decided and declared so after examination of commercial bids We enclose Demand Draft/Bank Guarantee for Rs. 1,00,00,000 (Rs. One Crore Only) favouring Bank of India and payable at Mumbai, towards bid security, details of the same is as under: BG/DD NO: Date: Issuing Bank : Dated at this day of 2017 Yours faithfully, Authorized Signatories (Name & Designation, seal of the firm) Date:

11 Annexure A D) Penalty for fall in success Rate: Success Rate** of 99.95% and above is expected from Bidder in delivery of High Priority SMS category. Any fall in the success rate in delivery of SMS below the minimum expected level will be penalized as under: Availability of SMS Services Penalty Rates >99.7% and <99.95% 2% of the monthly bill of the respective month >99% and <=99.7% 5% of the monthly bill of the respective month >98% and <=99% 15% of the monthly bill of the respective month For each percentage point drop i.e. 0.1% 15% + 2 percentage of the monthly bill below 98% for each 1 percentage point of point or less drop in a availability below 98% Ex:- Availability Penalty 97.9% 15.2% 97.8% 15.4% 97.7% 15.6% and so on (No ceiling of penalty) The vendor is required to attempt 3 times for delivering the SMS to the end user. Necessary logs to be provided as confirmation. ** Success Rate = No. of successfully delivered SMSes as per SLA divided by Total number of SMSes submitted to SMSC Annexure B C) Penalty on non-resolution of complaints:- Ticket to be generated automatically on logging the call on the portal. Complaint logged to be resolved within 24 hours on logging the call. Period Penalty(In INR) Within 24 Hours (1 day) of time of logging the call No Penalty After 24 Hours and before 48 hours(2 days) of time of logging the 10,000 call After 48 Hours and before 72 hours(3 days) of time of logging the 20,000 call After 72 Hours 30,000