Financial Services Guide (FSG) Issued by HSBC Bank Australia Limited ABN , AFSL/Australian Credit Licence No

Transcription

1 Financial Services Guide (FSG) Issued by HSBC Bank Australia Limited ABN , AFSL/Australian Credit Licence No

2 ABOUT THIS GUIDE Date prepared: 1st July 2017 This Financial Services Guide (Guide) describes the services HSBC Bank Australia Limited ABN ( HSBC, we, us or our ) offers under our Australian Financial Services Licence (AFSL): This Guide is designed to help you decide whether our products and services are right for you and to know what to expect from a relationship with us. Unless otherwise stated, all fees, charges and commissions disclosed in this FSG are inclusive of the Goods and Services Tax (GST). HOW WE PROVIDE FINANCIAL ADVICE HSBC Financial Advisers are representatives of HSBC and provide general and personal financial advice to customers in Australia on our behalf under AFSL: WHO IS THIS GUIDE FOR? This guide is for anyone seeking Information on financial products Personal financial advice Long-term support for investing We can provide you with... General Advice (directed by you) Personal Advice & Financial Planning Ongoing Advice

3 THE RIGHT SUPPORT FOR YOU IN FIVE SIMPLE STEPS STAGE 01 We discuss your goals for the future. STAGE 02 We build a plan to help you achieve them. STAGE 05 We review your progress and discuss changes to your life. STAGE 03 We recommend suitable products and strategies. STAGE 04 We support you to put the plan into practice. CONTACT HSBC BY: contacting your HSBC Financial Planner calling us on , Mon-Fri 8am-6pm writing to us at GPO Box 5302 Sydney NSW 2001 faxing us at (02) visiting our website at hsbc.com.au; and visiting one of our branches. Our head office is located at : Tower 1 International Towers Sydney, 100 Barangaroo Ave, Sydney NSW 2000 Australia. CLIENT ACKNOWLEDGEMENT I acknowledge that I have received the Financial Services Guide dated 1 July Client(s) signature Date received

4 WE PROVIDE A RANGE OF FINANCIAL PLANNING AND SUPPORT SERVICES TO HELP YOU ACHIEVE YOUR GOALS I would like We provide What does it involve? How much does the service cost? Which financial products can HSBC advise me on? What documents may I be provided with? To learn more about a financial product, or make an investment transaction. To find out which financial products are right for me. General Advice & Execution Personal Product Advice At your request, an HSBC Financial Planner provides you with general information on a financial product, or makes an investment transaction for you. Directed by you and considering your current situation and goals for the future, an HSBC Financial Planner advises you on financial products suitable for your needs. There s no charge for general advice. Investment transactions we complete for you are charged between 1% 2.5% pa of your investment balance, tiered according to its size. Personal advice varies in price depending on the complexity of the advice provided. Expect to pay between $1,500 $4,000. We may also charge an implementation fee between 1% 2.5% of investment balance. We can advise you on the following products including: Banking transaction and savings accounts foreign currency accounts, and term deposits. Wealth building interests in managed investment schemes including investor directed portfolio services managed funds wholesale bonds Financial Services Guide (FSG) Personal Financial Record (PFR) Statement of Advice (SOA) This lists the products and services we provide and what to expect in a relationship with us. This outlines your personal details, current financial position and future goals. We use this document to prepare personalised advice for you. This is a record of the financial plan prepared for you by a financial planner. It lists your goals, the advice, the risks of implementing the plan and relevant fees. To take control of my finances and put a plan in place for my money. To receive ongoing financial advice and administrative support. Financial Planning Ongoing Advice After reviewing your current circumstances and goals for the future, an HSBC Financial Planner works with you to build a plan to help you grow wealth. An HSBC Financial Planner provides regular investment portfolio and/or financial plan reviews to keep you on track. Fees for financial planning are tiered depending on the complexity of the advice provided. Expect to pay between $5,000 $8,000. We may also charge an implementation fee between 1% 2.5% of investment balance. Ongoing advice is priced according to the frequency of portfolio reviews (quarterly, semi-annually and annually) and/or complexity of plan reviews. Expect to pay between $2,500 $10,000 pa. You can opt out of these services at any time. margin loans, and investments available through platforms. Personal protection general insurance products, and investment, life and life risk insurance products and any products issued by a Registered Life Insurance Company that are backed by one or more of its statutory funds. Retirement planning superannuation self-managed superannuation funds (SMSF), and annuities. Product Disclosure Statement (PDS) Terms of Ongoing Service (TOS) Record of Advice (ROA) Customer Directed Transaction (CDT) This details the features of a specific financial product. We will issue you a PDS when you request specific product information. This details the terms and conditions of an Ongoing Service Arrangement. You will need to sign one of these to receive ongoing service from HSBC. This records the advice provided by an HSBC Financial Planner in accordance with the plan laid out in a SOA. If you instruct us to carry out investment transactions of your behalf, this arrangement will be recorded in a CDT.

5 INSTRUCTING YOUR FINANCIAL ADVISER You can provide instructions to your financial adviser in person, or through or fax. We may require your signature for verification. We may also act as agents of other companies to recommend their products to you. In this case, those companies rather than HSBC are bound by the terms of their products. You will need to contact the relevant company to find out how to give them instructions. Further details are set out in the Product Disclosure Statement for each product. OTHER FEES AND CHARGES PAYMENTS FROM PRODUCT PROVIDERS HSBC manages, markets, issues and provides products and services, including products from external product issuers. For an up-to-date list of external product issuers, visit our website hsbc.com.au When you invest in a product offered by us, we will receive fees in relation to your investment. We also receive initial and ongoing fees from insurance product providers when you purchase a product we have recommended for the duration of the period that you hold it. Details of fees and charges we receive for issuing products are contained within the relevant Product Disclosure Statements or the Statement of Advice or client fee agreement provided by a financial adviser. HSBC is exempt from the requirements of s912b of the Corporations Act 2001, however the compensation arrangements necessary under that section are in place. HSBC privacy policy explains our approach to privacy. You can get a copy from our website hsbc.com.au or in branch. HOW TO RAISE A CONCERN If you have a question or complaint regarding our services, contact our Customer Relations Team on , or if you are calling from overseas: Alternatively, you can visit our website at hsbc.com.au and raise your concerns via the Contact Us icon. If you re not satisfied with our response, you can contact the Financial Ombudsman Service Limited (FOS). This is an independent and impartial body which provides a free external dispute resolution procedure. CONTACT DETAILS Phone Website: fos.org.au info@fos.org.au Address: Financial Ombudsman Service Limited, GPO Box 3, Melbourne VIC 3001 (Australia). If you believe you have been a victim of professional misconduct, you can report this to the Australian Securities and Investments Commission (ASIC) on For more information on ASICs responsibilities in this area, visit asic.gov.au You can also contact the Financial Planning Association of Australia (FPA) via professional.standards@fpa.com.au or phone: (02) HOW TO MAKE A FEE PAYMENT If you purchase a life insurance product we recommend to you, we may receive commissions of 30%-130% upfront, and 10%-30% ongoing from the product provider. PAYMENT METHOD DETAILS ADVISER REMUNERATION In addition to base salary, our employees may also receive bonuses and other rewards based on a remuneration incentive scheme which may (to a limited extent) have regard to recommendations and referrals they make. PRIVACY In accordance with the Privacy Act, we keep information about you confidential, except in certain situations, such as where disclosure is: compelled by law (e.g. a disclosure to a court which is required by a subpoena) necessary to protect our interests made with your consent; or or where we have a duty to the public to disclose. Electronic funds transfer (EFT) Automatic deduction Cheque You can pay fees via EFT using details provided by your financial planner. You can request to have fees deducted from your investment account. You can attach a cheque to a fee invoice and return it to your financial planner.

6 For more information, Go to hsbc.com.au Call Visit an HSBC branch and speak to an HSBC Financial Planner Important information HSBC Financial Planners are Representatives of HSBC Bank Australia Limited. Issued by HSBC Bank Australia Limited ABN ,AFSL/Australian Credit License No HBAAWEM053-RO1 06/17