CIAT TECHNICAL CONFERENCE. "The optimization of resources and processes of the Tax Administrations DAILY SCHEDULE OF ACTIVITIES

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1 CIAT TECHNICAL CONFERENCE "The optimization of resources and processes of the Tax Administrations DAILY SCHEDULE OF ACTIVITIES October 6 to 9, 2014 Santiago de Compostela, Spain

2 About CIAT CIAT is a public, nonprofit international organization established in 1967, with the mission of providing an integral service for the modernization, strengthening and technical development of the Tax Administrations of its member countries. Its membership currently consists of 38 member and associate member countries from four continents: 31 countries from the Americas, five from Europe, and one from Africa and one from Asia. India is an associate member country. The Web site: includes information of a technical and institutional nature, as well as on the various activities carried out such as international meetings, tax studies, publications, training, technical assistance and information technology. Member Countries Argentina Dominican Republic The Netherlands Aruba Ecuador Nicaragua Barbados El Salvador Panama Bermuda France Paraguay Bolivarian Republic of Venezuela Guatemala Peru Bolivia Guyana Portugal Brazil Haiti Sint Maarten Canada Honduras Spain Chile India Suriname Colombia Italy Trinidad & Tobago Costa Rica Jamaica Uruguay Cuba Kenya United States of America Curacao Mexico EXECUTIVE COUNCIL President Carlos Alberto Barreto Brazil Councilors: Ricardo Echegaray José David Cabello Brian McCauley Yolanda Álvarez de Torre Martin Rivas Peter Veld Marta González Ayala Tania Quispe Argentina Bolivarian Republic of Venezuela Canada Cuba Nicaragua The Netherlands Paraguay Peru 2

3 EXECUTIVE SECRETARIAT Executive Secretary Márcio F. Verdi Planning and Institutional Development Director Socorro Velázquez Operations and Institutional Management Director Francisco J. Beiner Technical Assistance and Information and Communication Technology Director Raúl Zambrano V. Training and Human Talent Development Director María Raquel Ayala Tax Studies and Research Director Miguel Pecho International Cooperation and Taxation Director Isaác Gonzalo Arias Accounting and Finance Manager Xiomara Tejada Internal Administration and Human Resources Manager Rita L. Solis REPRESENTATIVES AND CORRESPONDENTS OF CIAT Country Representative Correspondent Argentina Ricardo Echegaray María Luisa Carbonell Aruba Ritza Hernández Anita ten Hove Barbados Margaret Sivers Margaret Sivers Bermuda Lucia M. Peniston Mary Inocencio Bolivia Erick Ariñez Bazzan Juana Patricia Jiménez Brazil Carlos Alberto Barreto Flávio Araújo Canada Brian McCauley María Pica Chile Michel Jorrat de Luis Bernardita Moraga Colombia Santiago Rojas Arroyo Rubén Dario Pineda Costa Rica Carlos Vargas Durán Maribel Zúñiga C. Cuba Yolanda Álvarez de la Torre Alberto Fernández Reyes Curazao Jamila Isenia Yut-Ha Natalie Sint Hil Dominican Republic Guarocuya Félix Nieves Vargas Collado Ecuador Ximena V. Amoroso Iñiguez Juan Bernard Gambarrotti El Salvador Carlos Alfredo Cativo S. Ramón Pérez Gómez France Bruno Parent Josiane Lanteri Guatemala Carlos Muñoz Mario Rodolfo Riveiro F. Guyana Khurshid Sattaur Janet Abbensetts Haiti Andral Joseph Honduras Miriam Guzman Grace de La Paz Saravia India Rajat Bansal Deepak Garg Italy Saverio Capolupo Stefano Gesuelli Jamaica Ainley Powell Meris Haughton Kenya John Karimi Njiraini Pancrasius Nyaga Mexico Aristoteles Nuñez Adrián Guarneros Nicaragua Martin Rivas Ruíz José Francisco Reyes Panamá Publio Ricardo Cortés Paraguay Marta González Ayala Alba Servin 3

4 Peru Tania Quispe Clara Rossana Urteaga Portugal Antonio Brigas Afonso Miguel Silva Pinto Sint Maarten María Bass Janio Chayadi Spain Santiago Menéndez Menéndez Ignacio Del Rio Angulo Surinam Cornelis A. van Dijk Priscilla Lachman The Netherlands Peter Veld Marian Bette Trinidad & Tobago Allison Raphael Trevor Lalai United States John M. Dalrymple Raúl Pertierra Uruguay Joaquín Serra Margarita Faral Venezuela (Bolivarian Rep.) José David Cabello Rondón Pablo Pinto Chávez PERMANENT TECHNICAL ASSISTANCE MISSIONS France Head of Mission: Spain Head of Mission: Italy Head of Mission: Isabelle Gaetan Luis Cremades Stefano Gesuelli GIZ German Cooperation Head of Mission: Joerg Wisner 4

5 DAILY SCHEDULE OF ACTIVITIES MONDAY, OCTOBER 6 09:15-10:00 Inaugural ceremony Statement by the CIAT Executive Secretary, Márcio F. Verdi Statement by the CIAT Executive Council President 10:00-10:30 Inaugural Speech conference, State Secretary of Budgets and Expenses, Marta Fernández (30 ) 10:30-11:00 Official photograph, coffee and integration 11:00-12:20 Topic 1: The optimization of organizational and functional processes in the Tax Administrations 11:00-11:10 Moderator: Paulo Cardoso, Undersecretary of Federal Revenues, Secretariat of Federal Revenues of Brazil 11:10-11:40 Speaker: Raquel Catalá, Special Delegate of AEAT, Madrid, Spain (30 ) 11:40-12:00 Commentator: Enrique Lavín, Manager Central Analysis and Evaluation, Tax Administration Service, Mexico (20 ) 12:00-12:20 Discussion (20 ) 12:20-13:25 Case Study 1.1: Country experiences in the optimization of the organizational and functional processes (I) 12:20-12:25 Moderator: Khurshid Sattaur, Commissioner General, Guyana Revenue Authority 12:25-12:45 Speaker: Brian McCauley, Assistant Commissioner and Michael Snaauw, Assistant Commissioner, Canada Revenue Agency (20 ) 5

6 12:45-13:05 Speaker: Paulo Cardoso, Undersecretary of Federal Revenues, Secretariat of Federal Revenues of Brazil (20 ) 13:05-13:25 Discussion (20 ) 13:25-14:45 Lunch 14:45-16:25 Case Study 1.2: Country experiences in the optimization of the organizational and functional processes (II) 14:45-14:55 Moderator: Raúl Zambrano, Technical Assistance and Information and Communication Technology Director, CIAT 14:55-15:25 Speaker: Isáac Gonzalo Arias, International Cooperation and Taxation Director, CIAT (30 ) Public Data Project for use in the Tax Administration. 15:25-15:55 Speaker: Myrthes Frota, Planning Administrator, SEFAZ / Maranhão, Brazil and Ana Lucia Dezolt, Senior Specialist in Fiscal and Municipality Management, IDB (30 ) SEFAZ s Management Model. 15:55-16:25 Discussion (30 ) 6

7 TUESDAY, OCTOBER 7 09:00-10:10 Topic 2: The optimization of human resources management in the Tax Administrations 09:00-09:05 Moderator: Marta Beatriz González, Deputy Minister of Taxation, State Undersecretariat of Taxation, Paraguay 09:05-09:30 Speaker: Xavier Menette, General Public Finance Administrator, General Directorate of Public Finances, France (25') 09:30-09:50 Commentator: Logan Wort, Executive Secretary, ATAF 09:50-10:10 Discussion (20 ) 10:10-10:30 Coffee and integration 10:30-11:35 Case study 2.1: Management by competencies and its organizational reflection by processes 10:30-10:35 Moderator: Miriam Guzmán, Minister-Director, Executive Directorate of Revenues, Honduras 10:35-10:55 Speaker: Ximena Amoroso, General Director, Internal Revenue Service, Ecuador (20') 10:55-11:15 Speaker: Jolanda Denis, Deputy Commissioner, Netherlands Tax and Customs Administration, The Netherlands (20 ) 11:15-11:35 Discussion (20 ) 7

8 11:35-13:20 Case study 2.2: Compensation and incentive models linked to achievement of goals and objectives. 11:35-11:40 Moderator: Charles Cudjoe, Commissioner of Collections and Enforcement, Board of Inland Revenue, Trinidad & Tobago 11:40-12:00 Speaker: Manuel Jose Rufas, Director of the AEAT Human Resources Department, Spain (20') 12:00-12:20 Speaker: Angel Ruben Toninelli, Director General, Federal Administration of Public Revenues, Argentina (20') 12:20-12:40 Speaker: Omar Franco, Management and Collecting Intendent, SAT, Guatemala (20 ) 12:40-13:00 Speaker: Tania Quispe, National Superintendent, National Superintendency of Customs and Tax Administration, Peru (20 ) 13:00-13:20 Discussion 13:20-14:30 Lunch Integration afternoon 8

9 WEDNESDAY, OCTOBER 8 08:30-09:35 Topic 3. Tools at the service of optimization of resources, processes and decision - making. 08:30-08:35 Moderator: Stefano Gesuelli, Head of the Permanent Mission of the Finance Guard at CIAT, Italy 08:35-09:00 Speaker: José María Pires, Deputy Director General, General Directorate of Revenues, Portugal (25 ) 09:00-09:15 Commentator: Miklós Kok, Executive Secretary, IOTA (15 ) 09:15-09:35 Discussion (20 ) 09:35-10:55 Case study 3.1: The diagnostic tools: Experiences from their application in different countries. 09:35-09:40 Moderator: Socorro Velázquez, Institutional Planning and Development Director, CIAT 09:40-10:00 Speaker: Enrique Rojas, Senior Economist, IMF (20 ) Presentation of the R/A-FIT Project and of the TADAT Evaluation Tool. 10:00-10:15 Speaker: Miguel Pecho, Tax Studies and Research Director, CIAT (15 ) Presentation on collaboration in the R/A- FIT Project; request of data to countries. 10:15-10:30 Speaker: Grace Pérez-Navarro, Deputy Director, Centre for Tax Policy and Administration, OECD (15 ) Data Bases and other Tools to support R/A-FIT. 9

10 10:30-10:40 Commentator: Miklós Kok, Executive Secretary, IOTA 10:40-10:55 Discussion (15 ) 10:55-11:20 Coffee & integration 11:20-12:20 Case study 3.2: The Management indicators: Map and scorecard 11:20-11:25 Moderator: Daniel Alvarez, Senior Specialist Public Sector, World Bank Group 11:25-11:45 Speaker: Nipa Khimani, Executive Assistant- Technical, Internal Revenue Service, USA (20') 11:45-12:05 Speaker: Anita Kapur, Member (L&C), Central Board of Direct Taxes, Department of Revenue, Ministry of Finance, India (20') 11:05-12:20 Discussion (15 ) 12:20-12:35 Recess (15 ) 12:35-14:05 Round Table The Tax Administrations of the XXI century: Optimization and quality of their processes Moderator: Márcio F. Verdi, Executive Secretary, CIAT Members of the Table: Angel Ruben Toninelli, Director General, Federal Administration of Public Revenues, Argentina Michel Jorratt, Director, Internal Revenue Service, Chile Guarocuya Félix, General Director, General Directorate of Internal Taxes, Dominican Republic Santiago Menéndez, General Director, State Agency of Tax Administration, Spain Saverio Capolupo, General Commander, Finance Guard, Italy 10

11 14:05-14:30 Discussion 14:30-16:00 Lunch 19:30 Official dinner 11

12 THURSDAY, OCTOBER 9 Topic 4: Methodologies for measuring transaction costs and the social perception on the Tax Administrations 09:00-10:15 Case Study 4.1: Methodology for measuring the Tax transaction costs 09:00-09:05 Presenter and Moderator: Rajul Awasthi, Senior Public Sector Specialist, World Bank 09:05-09:35 Speaker: Miguel Pecho, Tax Studies and Research Director, CIAT (30') 09:35-09:50 Speaker: Gustavo González, Economic Counseling Coordinator, General Directorate of Taxation, Uruguay (15 ) 09:50-10:05 Speaker: Carlos Vargas, Director General of Taxation, Costa Rica (15 ) 10:05-10:15 Discussion (10 ) 10:15-10:30 Farewell remarks by the State Secretary of Finance and AEAT Presidente, Miguel Ferre 10:30-11:00 Coffee and integration 11:00-11:55 Case Study 4.2: Social perception regarding the operation of the Tax Administrations and Tax Compliance 11:00-11:05 Moderator: Luis Cremades, Head of the Permanent Spanish Mission at CIAT 11:05-11:25 Speaker: José Antonio Martínez, General Director of the Fiscal Studies Institute, IEF (20') 11:25-11:45 Speaker: Miguel Pecho, Tax Studies and Research Director, CIAT (20 ) 11:45-11:55 Discussion (10 ) 12

13 11:55-12:10 Presentation of the CIAT-SECO (Switzerland) cooperation program 12:10-13:40 Closing Ceremony Speakers: Isaác Gonzalo Arias, Director of International Cooperation and Taxation, CIAT / Carlos Orjales, Manager, Federal Secretariat for Economic Affairs, Switzerland 12:10-12:40 General Report, Carlos Vargas, General Director of Taxation, Costa Rica (30 ) 12:40-12:55 Invitation to the 2015 General Assembly in Lima, Peru 12:55-13:10 Invitation to the 2015 Technical Conference in Rome, Italy 13:10-13:25 Presentation of recognitions, CIAT Executive Council President 13:25-13:40 Statement by the CIAT Executive Council President 13:40-15:10 Lunch 07/10/14 13

INTER- AMERICAN CENTER OF TAX ADMINISTRATIONS. 49th GENERAL ASSEMBLY

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