Customer Agreement. 1. General provisions

Transcription

1 Customer Agreement 1. General provisions 1. This Client Agreement is concluded between My Safe Plc., hereinafter referred to as the "Company", and by an individual, hereinafter referred to as the "Client", who opened a trading account with a partner company. 2. All individuals who fill out the feedback form on the site automatically agree to this Customer Agreement and with all the terms of My Safe. 3. The Company undertakes to provide the "Client" with a service and a trading platform in partner companies for conducting trading operations in the financial markets, as well as providing the "Client" with information and consulting support for the Company's services. 4. The place of conclusion of the Agreement is the country of registration of the "Company". 5. Operating mode of the company: from 00:00 UTC + 3 Mondays to 00:00 UTC + 3 Fridays, except for the holidays indicated in the annual production calendar. 6. Time of trading sessions:

2 2. Opening of a trading account 1. To open a trading account, the "Client" is registered on the official website in one partner company from the provided list by the "Company". 2. Upon termination of the registration procedure, the "Client" accepts the terms of this Agreement, as well as the terms of all the attached documents. 3. The customer has the right to have only one account in one of the partner companies. 3. Order of mutual settlements with partner companies 1. Replenishment of the trading account can be made in USD, EUR or RUB. 2. "Client" has the right to create instructions for replenishment and withdrawal of funds at any time. 3. "Client" doesn't have the right to replenish its trading account with the requisites of third parties. In case of violation of this rule, the partner company has the right to return the received funds to the requisites of the sender, minus the transfer commission. 4. "Client" has the right to withdraw from the trading account the amount not exceeding the value of free funds on the trading account. 5. The partner company undertakes to transfer money from the trading account to the payment details of the "Client" within 1-7 working days from the moment of submitting the order.

3 6. Withdrawal of funds from the trading account is possible only on the payment details from which the account was replenished. Exceptions are considered by the financial department of the partner company. 7. The affiliate company has the right to extend the period for consideration of the Customer's order for withdrawing funds or to reject such an order in the following cases: - paragraph 3.6 of this Agreement has been violated; - the information specified by the "Client" upon registration is not authentic; - documents provided by the "Client" for verification have signs of forgery; - there is a suspicion that the money received by "Client" to a trading account, are of illegal origin; - when attempts are found to convert money from one payment system to another; 8. The affiliate company has the right to charge a commission from the "Client" for replenishment and withdrawal of funds. The commissions are indicated on the official websites of partner companies. 9. The account replenishment service is considered to be provided after 24 hours after the partner company received a notification from the payment system about successful payment.

4 4. Rights and obligations of the parties 1. "The Company" has the right to change this Agreement and the documents attached thereto, as well as the trading conditions and undertakes to notify the "Client" in advance of the planned changes via or any other source of communication. 2. "Company" isn't responsible for the actions of the "Client". 3. "Company" isn't responsible for non-compliance with the terms of this Agreement, caused by technical problems on communication channels. 4. "Client" is fully responsible for the safety of passwords from a personal account and a trading account. 5. "Company" has the right at any time to request from the "Customer" identity documents. In the event of the Customer's refusal to provide the required documents, the Company has the right to refuse to the "Client" in the provision of services.

5 5. Consideration of claims 1. The claim can be made in free form and must be sent to the address of the "Company": 2. "Company" is obliged to review the claim within ten days from the moment it was received. 3. The claim must contain: Name of the partner company, account number in the partner company, full name of the "Client" and a detailed description of the disputable situation. 4. Claim is not accepted for consideration if: - it is connected with the demand for compensation of loss of profit or moral damage; - contains abusive language or insults towards the "Company"; 5. When reviewing claims, the priority source of information about quotes is the data of the liquidity providers of partner companies and their trading server logs.