CHAT User Manual. July 21, 2017

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1 User Manual July 21, 2017

2 Disclaimer Futures trading is not suitable for all investors, and involves the risk of loss. Futures are a leveraged investment, and because only a percentage of a contract s value is required to trade, it is possible to lose more than the amount of money deposited for a futures position. Therefore, traders should only use funds that they can afford to lose without affecting their lifestyles. And only a portion of those funds should be devoted to any one trade because they cannot expect to profit on every trade. All references to options refer to options on futures. CME Group is a trademark of CME Group Inc. The Globe Logo, CME, Chicago Mercantile Exchange, Globex, ilink, E-mini, CME EOS Trader, Galax-C, FirmSoft, CME DataSuite, and CME DataMine are trademarks of Chicago Mercantile Exchange Inc. New York Mercantile Exchange, NYMEX, miny, and ClearPort are registered trademarks of the New York Mercantile Exchange, Inc. COMEX is a trademark of Commodity Exchange, Inc. FIX and FAST are trademarks of FIX Protocol Limited. FIX/FAST sm is a service mark of FIX Protocol Limited. Dow Jones sm, Dow Jones AIG Commodity Index sm, The Dow sm, Dow Jones Industrial Averagesm, and DJIA sm are service marks of Dow Jones & Company, Inc. and American International Group, Inc. (AIG) and have been licensed for use for certain purposes by the Board of Trade of the City of Chicago, Inc (CBOT ). CBOT futures and options on futures contracts based on the Dow Jones Industrial Average sm are not sponsored, endorsed, sold or promoted by Dow Jones sm, and Dow Jones sm makes no representation regarding the advisability of trading such product(s). BM&FBOVESPA is a trademark of BM&FBOVESPA, KRX is a trademark of Korea Exchange, DME is a trademark of Dubai Mercantile Exchange, BMD is a trademark of Bursa Malaysia, BMV is a trademark of Bolsa Mexicana De Valores. All other trademarks are the property of their respective owners. The information within this document has been compiled by CME Group for general purposes only. CME Group assumes no responsibility for any errors or omissions. Additionally, all examples in this brochure are hypothetical situations, used for explanation purposes only, and should not be considered investment advice or the results of actual market experience. All matters pertaining to rules and specifications herein are made subject to and are superseded by official CME, CBOT, and NYMEX rules. Current rules should be consulted in all cases concerning contract specifications. Copyright 2017 CME Group Inc. All rights reserved. 2 User Manual

3 Table of Contents Table of Contents Getting Started... 5 Contact Information... 5 What's New... Error! Bookmark not defined. CME Group Login Registration... 6 Login and Logout... 6 Views on Various Devices... 7 CHAT... 9 Contacts... 9 Editing the Contacts List Messages Message History User Manual

4

5 Getting Started Use the CME Direct Mobile front-end application from any browser on a mobile device to monitor market data and cancel orders that were previously entered into the market using CME Direct. Contact Information For questions regarding this and other CME applications, please refer to the Contact Information directory on CME Group's Client Systems Wiki User Manual

6 CME Group Login Registration CME Group Login is a self-managed, centralized user profile service that authenticates access to CME Group applications and services, including CME Anywhere. Access the CME Group Login page to: Create a New User profile. Find CME Group Login support and troubleshooting Information. Also, see the online CME Group Login Help. Note: The Administrator will notify you when your permissions are established. Login and Logout After you receive permission to access CME Direct Mobile, log in to the system. Refer to the registration instructions. To run and navigate CME Direct Mobile: 1. View the cmegroup.com web site and select Login > CME Customer Center. 2. Enter your CME Group User ID and Password and select Login. The Home Page displays. The Home page is customizable and opens to the same view as the user s last session. User Manual - 6 -

7 Example: Wide-Screen Monitor View To exit CME Direct Mobile: 1. Tap the Logout button. 2. Select Yes at prompt "Exit Application?" Views on Various Devices The main window (canvas) display varies depending on the device used (e.g., screen size) and the device settings applied (e.g., magnification). For example, content displays differently when viewed on a computer monitor, tablet, or Smart Phone. Example: Wide- Screen Monitor User Manual

8 Example: Tablet Example: Smart Phone Due to the limited screen size of smaller devices (e.g., smart phones), users must select the Menu icon to switch to add a card. User Manual - 8 -

9 CHAT CHAT is an instant messaging service that allows users to exchange messages with other users. The CHAT feature is available to any user within the Pivot Network, or any CME Direct user who has received a Private Network ID (PN ID). Opening and Closing a CHAT Window Open a CHAT Window Select the CHAT icon from the Toolbar Close a CHAT Window Select the Close icon from the CHAT Toolbar. Availability Indicator CHAT allows users to manually set their availability to either Available or Away. A green dot (Available) or gray dot (Away) lets other users know if a contact/buddy is currently logged into CME Direct Mobile. Contacts The Contacts (Buddy) list includes any user who has Approved a chat request. To add a user to a Contacts list: Select the Contacts icon from the CHAT Toolbar, type a user ID in the Username field, and select the + button. Note: Clicking the Contacts icon a second time closes the Username field. A chat request, which can be Approved or Denied, is delivered User Manual

10 Note: Users display in the Contacts list as Pending until the request is either approved or denied. Approved users are added to the Contacts list. Editing the Contacts List Users have two options for editing contacts; remove a contact from the list, or edit a contact's display name. To edit a Contacts List 1. From CHAT Toolbar, select the Edit icon. The Contacts list changes to edit mode. 2. To edit the display name, select the Edit icon in a contact row, and type a new name. 3. Select the check to apply the new name. 4. To Remove a contact, select the X in a contact row. 5. In the confirmation window, select Remove. User Manual

11 Note: Select the Edit arrow to close editing mode. Messages A message pane allows users to type messages to anyone from their Contacts list. To send a message 1. Select a contact from the Contacts list, and a message pane appears. 2. Type a message in the message pane and select Send. Messages display in the CHAT window User Manual

12 Note: Messages display until a session is closed. Historical CHAT messages are currently not available. Message History Conversation history displays automatically when there were previous conversations with a contact. Note: The CHAT window displays a maximum of 2 weeks of messages. Twenty previous messages display in the CHAT window at one time. Scroll to the top of the window to load the next 20 messages. A message appears at the top of the window when no additional messages are available. User Manual

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