Fidelis Dual Advantage Flex (HMO-SNP) offered by Fidelis Care

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1 Fidelis Dual Advantage Flex (HMO-SNP) offered by Fidelis Care

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3 Fidelis Dual Advantage Flex (HMO-SNP) offered by Fidelis Care Annual Notice of Changes for 2016 You are currently enrolled as a member of Fidelis Dual Advantage Flex. Next year, there will be some changes to the plan s costs and benefits. This booklet tells about the changes. Additional Resources This information is available for free in other languages. Please contact our Member Services number at for additional information. (TTY users should call ). Hours are 8:00 a.m. to 8:00 p.m. seven days a week from October 1st through February 14th and Monday through Friday, 8:00 a.m. to 8:00 p.m. from February 15th through September 30th. Member Services has free language interpreter services available for non-english speakers. Esta información está disponible de forma gratuita en otros idiomas. Por favor comuníquese con nuestro número de Servicios al Socio al para obtener información adicional. Los usuarios con deficiencia auditiva (TTY) deberán llamar al El horario de atención es de 8:00 a.m. a 8:00 p.m. los siete días de la semana desde el 1 de octubre hasta el 14 de febrero, y de lunes a viernes, de 8:00 a.m. hasta las 8:00 p.m. desde el 15 de febrero hasta el 30 de septiembre. Servicios al Socio también tiene servicios gratuitos de intérprete disponibles para personas que no hablan inglés 這些資訊也可以以其他語言免費提供 其他資訊, 請聯絡我們的會員服務部, 電話 : (TTY 使用者應撥打 ) 10 月 1 日到 2 月 14 日期間, 我們的辦公時間是週一至週日每天上午 8:00 至晚上 8:00,2 月 15 日到 9 月 30 日期間, 我們的辦公時間是週一至週五每天上午 8:00 至晚上 8:00 會員服務部為非英語母語的人士提供免費的口譯服務 Данная информация доступна бесплатно на других языках. Свяжитесь с отделом обслуживания клиентов по номеру (Пользователям телетайпа нужно звонить ). С 8:00 до 20:00 без выходных с 1 октября по 14 февраля, и с 8:00 до 20:00, с понедельника по пятницу с 15 февраля до 30 сентября. В отделе обслуживания клиентов лица, не говорящие по-английски, могут получить бесплатную помощь переводчиков. This document is available in large print and audio tapes. About Fidelis Dual Advantage Flex Fidelis Care is a Coordinated Care plan with a Medicare contract and a contract with the New York State Department of Health Medicaid program. Enrollment in Fidelis Care depends on contract renewal. When this booklet says we, us, or our, it means Fidelis Care. When it says plan or our plan, it means Fidelis Dual Advantage Flex. Form CMS ANOC/EOC OMB Approval (Approved 03/2014)

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5 Fidelis Dual Advantage Flex Annual Notice of Changes for Think about Your Medicare Coverage for Next Year Medicare allows you to change your Medicare health and drug coverage. It s important to review your coverage each fall to make sure it will meet your needs next year. Important things to do: Check the changes to our benefits and costs to see if they affect you. Do the changes affect the services you use? It is important to review benefit and cost changes to make sure they will work for you next year. Look in Sections 1.5 and 1.6 for information about benefit and cost changes for our plan. Check the changes to our prescription drug coverage to see if they affect you. Will your drugs be covered? Are they in a different tier? Can you continue to use the same pharmacies? It is important to review the changes to make sure our drug coverage will work for you next year. Look in Section 1.5 for information about changes to our drug coverage. Check to see if your doctors and other providers will be in our network next year. Are your doctors in our network? What about the hospitals or other providers you use? Look in Section 1.6 for information about our Provider and Pharmacy Directory. Think about your overall health care costs. How much will you spend out-of-pocket for the services and prescription drugs you use regularly? How much will you spend on your premium? How do the total costs compare to other Medicare coverage options? Think about whether you are happy with our plan. If you decide to stay with Fidelis Dual Advantage Flex: If you want to stay with us next year, it s easy - you don t need to do anything. If you don t make a change, you will automatically stay enrolled in our plan. If you decide to change plans: If you decide other coverage will better meet your needs, you can switch at any time. If you enroll in a new plan, your new coverage will begin on the first day of the month after you request the change. Look in Section 4.2 to learn more about your choices.

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8 Fidelis Dual Advantage Flex Annual Notice of Changes for Annual Notice of Changes for 2016 Table of Contents Think about Your Medicare Coverage for Next Year... 3 Summary of Important Costs for SECTION 1 Changes to Benefits and Costs for Next Year... 7 Section 1.1 Changes to the Monthly Premium... 7 Section 1.2 Changes to Your Maximum Out-of-Pocket Amount... 7 Section 1.3 Changes to the Provider Network... 8 Section 1.4 Changes to the Pharmacy Network... 9 Section 1.5 Changes to Benefits and Costs for Medical Services... 9 Section 1.6 Changes to Part D Prescription Drug Coverage... 9 SECTION 2 Deciding Which Plan to Choose Section 2.1 If you want to stay in Fidelis Dual Advantage Flex Section 2.2 If you want to change plans SECTION 3 Deadline for Changing Plans SECTION 4 Programs That Offer Free Counseling about Medicare SECTION 5 Programs That Help Pay for Prescription Drugs SECTION 7 Questions? Section 7.1 Getting Help from Fidelis Dual Advantage Flex Section 7.2 Getting Help from Medicare Section 7.3 Getting Help from Medicaid... 19

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12 Fidelis Dual Advantage Flex Annual Notice of Changes for We made changes to our Drug List, including changes to the drugs we cover and changes to the restrictions that apply to our coverage for certain drugs. Review the Drug List to make sure your drugs will be covered next year and to see if there will be any restrictions. If you are affected by a change in drug coverage, you can: Work with your doctor (or other prescriber) and ask the plan to make an exception to cover the drug. We encourage current members to ask for an exception before next year. o To learn what you must do to ask for an exception, see Chapter 9 of your Evidence of Coverage (What to do if you have a problem or complaint (coverage decisions, appeals, complaints)) or call Member Services. Work with your doctor (or prescriber) to find a different drug that we cover. You can call Member Services to ask for a list of covered drugs that treat the same medical condition. In some situations, we are required to cover a one-time, temporary supply of a non-formulary in the first 90 days of coverage of the plan year or coverage. (To learn more about when you can get a temporary supply and how to ask for one, see Chapter 5, Section 5.2 of the Evidence of Coverage.) During the time when you are getting a temporary supply of a drug, you should talk with your doctor to decide what to do when your temporary supply runs out. You can either switch to a different drug covered by the plan or ask the plan to make an exception for you and cover your current drug. You will not have to request another formulary exception for exceptions that are approved in 2015 and have an expiration period that continues into Changes to Prescription Drug Costs Note: If you are in a program that helps pay for your drugs ( Extra Help ), the information about costs for Part D prescription drugs does not apply to you. We have included a separate insert, called the Evidence of Coverage Rider for People Who Get Extra Help Paying for Prescription Drugs (also called the Low Income Subsidy Rider or the LIS Rider ), which tells you about your drug coverage. If you get Extra Help and didn t receive this insert with this packet please call Member Services and ask for the LIS Rider. Phone numbers for Member Services are in 7.1 of this booklet. There are four drug payment stages. How much you pay for a Part D drug depends on which drug payment stage you are in. (You can look in Chapter 6, Section 2 of your Evidence of Coverage for more information about the stages.) The information below shows the changes for next year to the first two stages the Yearly Deductible Stage and the Initial Coverage Stage. (Most members do not reach the other two stages the Coverage Gap Stage or the Catastrophic Coverage Stage. To get information about

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15 Fidelis Dual Advantage Flex Annual Notice of Changes for Step 1: Learn about and compare your choices You can join a different Medicare health plan, -- OR-- You can change to Original Medicare. If you change to Original Medicare, you will need to decide whether to join a Medicare drug plan and whether to buy a Medicare supplement (Medigap) policy. To learn more about Original Medicare and the different types of Medicare plans, read Medicare & You 2015, call your State Health Insurance Assistance Program (see Section 6), or call Medicare (see Section 8.2). You can also find information about plans in your area by using the Medicare Plan Finder on the Medicare website. Go to and click Find health & drug plans. Here, you can find information about costs, coverage, and quality ratings for Medicare plans. As a reminder, Fidelis Care offers other Medicare health plans. These other plans may differ in coverage, monthly premiums, and cost-sharing amounts. Step 2: Change your coverage To change to a different Medicare health plan, enroll in the new plan. You will automatically be disenrolled from Fidelis Dual Advantage Flex. To change to Original Medicare with a prescription drug plan, enroll in the new drug plan. You will automatically be disenrolled from Fidelis Dual Advantage Flex. To change to Original Medicare without a prescription drug plan, you must either: o Send us a written request to disenroll. Contact Member Services if you need more information on how to do this (phone numbers are in Section 8.1 of this booklet). o or Contact Medicare, at MEDICARE ( ), 24 hours a day, 7 days a week, and ask to be disenrolled. TTY users should call SECTION 3 Deadline for Changing Plans Because you are eligible for both Medicare and Medicaid you can change your Medicare coverage at any time. You can change to any other Medicare health plan (either with or without Medicare prescription drug coverage) or switch to Original Medicare (either with or without a separate Medicare prescription drug plan) at any time. SECTION 4 Programs That Offer Free Counseling about Medicare The State Health Insurance Assistance Program (SHIP) is a government program with trained counselors in every state. In New York State, the SHIP is called Health Insurance Information Counseling and Assistance Program (HIICAP).

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20 Fidelis Dual Advantage Flex Annual Notice of Changes for SECTION 5 Programs That Help Pay for Prescription Drugs You may qualify for help paying for prescription drugs. Below we list different kinds of help: Extra Help from Medicare. People with limited incomes may qualify for Extra Help to pay for their prescription drug costs. If you qualify, Medicare could pay up to 75% or more of your drug costs including monthly prescription drug premiums, annual deductibles, and coinsurance. Additionally, those who qualify will not have a coverage gap or late enrollment penalty. Many people are eligible and don t even know it. To see if you qualify, call: o MEDICARE ( ). TTY users should call , 24 hours a day/7 days a week; o The Social Security Office at between 7 a.m. and 7 p.m., Monday through Friday. TTY users should call, (applications); or o Your State Medicaid Office (applications). Help from your state s pharmaceutical assistance program. New York State has a program called Elderly Pharmaceutical Insurance Coverage (EPIC) program that helps people pay for prescription drugs based on their financial need, age, or medical condition. To learn more about the program, check with your State Health Insurance Assistance Program (the name and phone numbers for this organization are in Section 5 of this booklet). SECTION 7 Questions? Section 7.1 Getting Help from Fidelis Dual Advantage Flex Questions? We re here to help. Please call Member Services at (TTY only, call ). We are available for phone calls 8:00 a.m. to 8:00 p.m. seven days a week from October 1 to February 14, and Monday through Friday, 8:00 a.m. to 8:00 p.m. from February 15 through September 30. Calls to these numbers are free. Read your 2016 Evidence of Coverage (it has details about next year's benefits and costs) This Annual Notice of Changes gives you a summary of changes in your benefits and costs for For details, look in the 2016 Evidence of Coverage for Fidelis Dual Advantage Flex. The Evidence of Coverage is the legal, detailed description of your plan benefits. It explains your rights and the rules you need to follow to get covered services and prescription drugs. A copy of the Evidence of Coverage is included in this envelope.

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