2012 ARMY MWR SERVICES SURVEY

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1 2012 ARMY MWR SERVICES SURVEY USAG Bamberg 9300 Lee Highway Fairfax, VA USA

2 Introduction The 2012 Army MWR Services Survey was designed to ensure that the Army has the data needed to make well-informed business and programming decisions about recreational facilities, activities, and programs and to help ensure that such programs and services are available to meet the needs of the community. Specifically, the goals of the Army MWR Services Survey include: Provide input for the Family and MWR five-year planning cycle Provide insight for daily operations and marketing planning Meet the requirements for needs assessments under AR and fulfill the requirement for customer satisfaction data in the Installation Status Report Help to justify program and budget decisions for Family and MWR Programs and Services Assist Family and MWR managers in making the decisions of business managers about new and existing programs and services in the The Army MWR Services Survey also helps to demonstrate the positive impact that Family and MWR programs have on intermediate-level variables such as Soldier and Spouse satisfaction with Army life, which in turn directly drive readiness and retention in the military. The Army MWR Services Survey is the most appropriate and well-tailored data source to empirically validate these linkages and demonstrate the contribution of Family and MWR programs to important Army outcomes. The study reports present survey findings to achieve each of these goals. The -level reports present findings specific for each installation, and because each installation s survey includes tailored questions with tailored responses, and installation-specific questions about local Family and MWR facilities and programs, each -level report presents results specific for that installation. The analyses include a demographic profile summary of the program users at the installation, descriptive statistics of survey data, and a strategic marketing analysis that incorporates usage, interest and satisfaction ratings of specific programs and services, and links these ratings to overall satisfaction measures through a key driver analysis. The -level reports also inform each as to which potential programs and services are of greatest interest to prospective users. In short, the -level reports provide Family and MWR program managers with action-oriented results concerning the facilities, programs, and services in their. While this study is quite comprehensive and has been conducted under a rigorous research methodology Commanders and IMCOM decision-makers should keep in mind that it is somewhat of a snapshot of conditions existing at the time the survey was conducted. Commanders and IMCOM decision-makers should also consider data and insights from Town Halls, ICE, Senior Spouse groups, IMCOM and Staff, and other informal channels of collecting the voice of the customer as part of their action plan. USAG Bamberg ICF International Page 2

3 TABLE OF CONTENTS Introduction Executive Summary Demographic Profile of Survey Respondents For USAG Bamberg Satisfaction With Family and MWR Programs and Services Satisfaction With Family and MWR Programs and Services Importance and Awareness of MWR Programs Most Important MWR Programs to Have on a Awareness of MWR Programs and Facilities Family and MWR Program Outcomes Outdoor Recreation Outdoor Recreation Centers Picnic and Recreation Areas Individual and Team Sports On Post Golf Courses Indoor Pools on Post Outdoor Pools on Post Fitness Centers / Physical Fitness On Post Fitness Centers Army Leisure Travel Services Leisure Travel/Ticket Office Entertainment and Events Family and MWR Army Entertainment Leisure Recreation and Special Interests On Post Bowling Center Arts and Crafts Activities On Post Automotive Skills Center On Post Warrior Zones (Active Duty Only) Libraries On Post Libraries Army Child, Youth, and School Age Programs and Services USAG Bamberg ICF International Page 3

4 13.1 Army Child Care Services Food and Beverage Location of Meals Eaten Out Frequency of Meals Eaten Out Importance of Certain Factors in the Decision of Where to Eat Out Amount Spent on Meals When Eating Off Post Level of Satisfaction with Selected Food and Beverage Services APPENDIX A: Comparison of Selected Survey Items to 2005 Survey Data APPENDIX B: Background of Survey APPENDIX C: Survey Methodology and Administration APPENDIX D: Army MWR Services Survey Report Portal APPENDIX E: ICF Qualifications APPENDIX F: 2012 ARMY MWR SERVICES SURVEY USAG Bamberg ICF International Page 4

5 1. Executive Summary The objective of this Army MWR Services Survey was to obtain the opinions, perceptions, attitudes, and interests of personnel supported by respective installations about specified MWR programs and to obtain an assessment of market share and market potential for MWR Programs and Services at the installation level. The project involved conducting surveys of 272,411 persons stationed at or associated with 75 Army s worldwide. The specific focus was on the four market segments of Active Duty Service Members; Spouses of Active Duty Service Members; DoD employees; and Retirees. Target populations included individuals living on and off post. Data collection operations were conducted February 29, 2012 through May 23, 2012 and included both and United States Postal Service (USPS) mail options for respondents to complete the survey. The USAG Bamberg survey results are based on 306 returned surveys and have been weighted across the 4 respondent groups to be representative of the total population. Following is a general summary of the USAG Bamberg survey results: Overall, a great majority of respondents (66%) indicated that they are satisfied with the Army Family and MWR Programs and Services at USAG Bamberg. Less than 10 percent were dissatisfied. Compared to other places they had been stationed/assigned, over two-fifths (41%) of the respondents rated the Army Family and MWR Programs and Services at USAG Bamberg as Above average or Among the best. Large percentages of respondents indicated word of mouth (friends, colleagues, other) and bulletin boards on post as recent (within the past 12 months) sources of information about Family and MWR services and activities. The Fitness center/physical fitness center, Army lodging, Child Development Center and Library were listed among the top five most important programs to have on an Army. Over half of all respondents indicated that food and beverage operations (57%), entertainment (56%), and outdoor recreation (54%) should be considered Very important in MWR funding decisions for USAG Bamberg. The predominant users of MWR Programs and Services at USAG Bamberg are Active Duty members. Active Duty members see MWR Programs and Services as providing many benefits for them and their families. Over three-quarters see MWR Programs and Services as providing a healthy way to release stress, and more than two-thirds agree that MWR Programs and Services help build strength and endurance, and contribute to their ability to adapt to the challenges of Army life. USAG Bamberg ICF International Page 5

6 2. Demographic Profile of Survey Respondents For USAG Bamberg The table below provides demographic and other descriptive characteristics of the survey respondents for USAG Bamberg. Data shown in the table are unweighted. As noted in the Executive Summary, survey results presented in all other sections of this report are weighted to reflect the population totals provided by DMDC. Because not all respondents answered every question, totals for some descriptive categories reported below may be less than the number of total survey respondents. AD SPOUSE RETIREE CIVILIAN TOTAL Population (DMDC Data) 3,830 1, ,598 Percent of Total 68% 25% 2% 5% Sample Size 1,451 1, ,853 Percent of Total 51% 42% 3% 4% Respondents Percent of Total 28% 47% 10% 14% Gender Age Male % 2% 23% 19% Female % 79% 2% 11% 25 or Younger % 61% 0% 0% 26 to % 67% 0% 2% 31 to % 59% 0% 3% 36 to % 56% 0% 15% 41 and older % 26% 28% 30% Education Level Some High School % 86% 0% 14% High School Grad/GED % 42% 16% 6% Some College % 51% 11% 6% College Degree % 58% 6% 14% Post Grad Study/Degree % 25% 13% 36% USAG Bamberg ICF International Page 6

7 AD SPOUSE RETIREE CIVILIAN TOTAL Marital/Family Status Married, living with spouse 55 N/A % 23% 24% Married, not living with spouse 9 N/A % 15% 15% Single 21 N/A % 10% 38% Widowed 0 N/A % 50% 50% Single Parent 2 N/A % 0% 60% Have Children Living With Them Child < 6 yrs % 75% 2% 4% Child 6 to < 13 yrs % 71% 3% 13% Child 13 to < 16 yrs % 52% 19% 13% Child 16 to 18 yrs % 43% 14% 7% Rank/Grade Jr Enl (E1 E4) Jr NCO (E5 E6) Sr NCO (E7 E9) WO (WO1 CW5) Co Grade Off (O1 O3) 19 N/A N/A N/A 23% 22 N/A N/A N/A 27% 18 N/A N/A N/A 22% 4 N/A N/A N/A 5% 12 N/A N/A N/A 15% 7 N/A N/A N/A 9% Field Grade Off (O4 O6) 82 USAG Bamberg ICF International Page 7

8 AD SPOUSE RETIREE CIVILIAN Residence Location On Post % 64% 0% 1% Off Post % 36% 17% 24% TOTAL Commute Time From Post < 10 min % 44% 24% 20% min % 41% 13% 20% min % 38% 18% 24% min % 6% 22% 39% 60 min % 17% 33% 50% USAG Bamberg ICF International Page 8

9 3. Satisfaction With Family and MWR Programs and Services This section presents data on overall satisfaction with Family and MWR Programs and Services at USAG Bamberg. 3.1 Satisfaction With Family and MWR Programs and Services Overall Satisfaction with Family and MWR Programs and Services and overall satisfaction with military life was measured on a 5-point scale ranging from Very satisfied to Very dissatisfied and included a mid-point of Neither satisfied nor dissatisfied. In addition, the respondents were asked to rate the Army Family and MWR Programs at their installation using the scale: Among the best; Above average; Average; Below average; Among the worst. A Does not apply response option was also provided. Figure 3.1 presents overall satisfaction with Family and MWR Programs and Services at this installation for the total population and for each of the response groups. For purposes of comparison, data for the Army overall and the overall total for the applicable Workforce category are also provided. USAG Bamberg ICF International Page 9

10 Figure 3.1 Overall Satisfaction With Army Family and MWR Programs and Services at USAG Bamberg Very Satisfied / Satisfied Neutral Dissatisfied / Very Dissatisfied Army Overall 60% 33% 7% Workforce Overall 64% 28% 7% Overall 66% 25% 9% AD 67% 23% 10% Spouse 59% 31% 10% Retiree 74% 26% Civilian 84% 11% 5% Overall, a great majority of respondents (66%) indicated that they are satisfied with the Army Family and MWR Programs and Services at USAG Bamberg. Less than 10 percent (9%) were dissatisfied. Greater percentages of Retirees and Civilians (compared to Active Duty and Spouses) indicated being satisfied with the programs. Figure 3.2 presents respondents rating of Family and MWR Programs and Services at their current installation as compared to other places they have been stationed. The data are presented for the total population and for each individual response group USAG Bamberg ICF International Page 10

11 Figure 3.2 Overall Rating of Family and MWR Programs and Services at USAG Bamberg Compared to Other Places They Have Been Stationed Above Average/Among the Best Average Below Average/Among the Worst 41% 43% 16% AD 42% 43% 15% Spouse 31% 48% 21% Retiree Civilian 72% 22% 6% Note: No percentage reported for groups w ith insufficient data (n<30). Compared to other places they had been stationed/assigned, over two-fifths (41%) of the respondents rated the Army Family and MWR Programs and Services at USAG Bamberg as Above average or Among the best. Nearly three-quarters of Civilians (72%) rated their installation as Above average or Among the best, while less than half (42%) of the Active Duty respondents did so. Only 16% of the respondents rated the MWR Programs and Services at their as Below average or Among the worst, compared to other places they had been stationed/assigned. USAG Bamberg ICF International Page 11

12 4. Importance and Awareness of MWR Programs This section provides information on importance of Army Family and MWR Programs and sources respondents use to obtain information about these programs. 4.1 Most Important MWR Programs to Have on a To obtain information on the importance of certain Army Family and MWR Programs in MWR funding decisions, respondents were asked to indicate a level of importance (ranging from Not at all important to Very important ) on a list of up to four -specific programs. Figure 4.1 presents the percent of respondents indicating that a particular program was Very important. Figure 4.1 Importance of Programs in MWR Funding Decisions for USAG Bamberg Food & Beverage Operations 57% Entertainment 56% Outdoor Recreation 54% Bowling 23% 0% 50% Over half of all respondents indicated that food and beverage operations (57%), entertainment (56%), and outdoor recreation (54%) should be considered Very important in MWR funding decisions for USAG Bamberg. To obtain information on the importance of a wide range of Army Family and MWR Programs, the respondents were asked to select from a list of programs which ones they considered most important to have on an Army. Respondents were asked to select no more than seven programs. Table 4.1 presents data on most important programs to have on an Army as viewed by the different respondent groups surveyed. USAG Bamberg ICF International Page 12

13 Table 4.1 Most Important Programs to Have on an Army for USAG Bamberg by Response Group Program AD Spouse Retiree Civilian Total Fitness Center/Physical Fitness Center 82% 80% N/A 76% 81% Army Lodging 68% 67% N/A N/A 67% Child Development Center 46% 67% N/A N/A 52% Library 43% 59% N/A N/A 49% Athletic Fields/Sports Courts 46% 40% N/A N/A 44% Leisure Travel Service/Ticket and Registration Office 42% 38% N/A N/A 40% School Age Services N/A 54% N/A N/A 40% Automotive Skills 41% 24% N/A N/A 36% Outdoor Recreation N/A 39% N/A N/A 35% Better Opportunities for Single Soldiers (BOSS) 40% N/A N/A N/A 34% Bowling Center 38% 26% N/A N/A 34% Community Center N/A 49% N/A N/A 33% Swimming Pools N/A 41% N/A N/A 27% Car Wash N/A N/A N/A N/A 23% Post Picnic and Recreation Areas N/A 24% N/A N/A 17% Arts and Craft center N/A N/A N/A N/A 12% Cabins & Campgrounds, RV Parks N/A N/A N/A N/A N/A Clubs N/A N/A N/A N/A N/A Golf Course N/A N/A N/A N/A N/A Golf Practice Facility/Driving Range N/A N/A N/A N/A N/A Recreation Lodging N/A N/A N/A N/A N/A Warrior Zones N/A N/A N/A N/A N/A Note: No percentage reported for groups with insufficient data (n<30). The Fitness center/physical Fitness Center, Army Lodging, Child Development Center, and Library were listed among the top five most important programs to have on an Army among all respondents, and among Active Duty members and Spouses. There were insufficient data to report the top five programs among the other patron groups. 4.2 Awareness of MWR Programs and Facilities To gather information on awareness of MWR Programs and Facilities, respondents were asked to indicate from a list of up to ten sources those from which they had heard about Family MWR services, events, and activities in the past 12 months. Table 4.2 presents a rank order of sources from which respondents have heard about their s Family and MWR services, events and activities in the past 12 months. The survey had the capacity to list up to ten sources. The first seven sources were common to all installations; the remaining three allowed each to list sources that might be specific to the. Since many of the installations listed a source that could be regarded as social media (Facebook, Twitter, etc.) those results have been included. USAG Bamberg ICF International Page 13

14 Table 4.2 Sources From Which Respondents Have Heard About USAG Bamberg s Family and MWR Services Source AD Spouse Retiree Civilian Total Word of Mouth (friends, colleagues, other) 74% 82% 68% 76% 76% Bulletin boards on post 78% 66% 65% 73% 74% AAFES/Exchange 52% 42% 57% 36% 48% Family Readiness Group (FRG) 45% 50% 11% 16% 44% Warner Weekly 29% 58% 49% 40% 38% ArmyMWR.com Website 35% 37% 46% 54% 36% Commissary/DECA 39% 23% N/A 32% 34% Facebook 15% 49% 16% 18% 24% Direct Mail 19% 10% 8% 25% 16% Online Community Calendar 12% 25% 24% 13% 16% Note: No percentage reported for groups with insufficient data (n<30). Large percentages of respondents indicated word of mouth (friends, colleagues, other) and bulletin boards on post as recent (within the past 12 months) sources of information about Family and MWR services and activities. The data in Table 4.2 could also be interpreted as how best to reach certain patron groups. For example, Facebook would be more effective at reaching Spouses than other patron groups. The Warner Weekly shows good reach particularly for Spouses, Retirees, and Civilians. USAG Bamberg ICF International Page 14

15 5. Family and MWR Program Outcomes To measure MWR program outcomes respondents were asked to indicate their level of agreement with 11 statements about MWR programs. Six of the statements focused on outcomes from participating in MWR Programs and Services; and five statements focused on MWR Programs and Services at the Installation where they were currently stationed. Agreement was measured using a 5-point scale ranging from: Strongly agree; Agree; Neither agree nor disagree; Disagree; and Strongly disagree. There was also a Does not apply response option. Data are presented for those respondents who gave a response other than Does not apply. Figure 5.1 presents agreement with statements about Family and MWR Program outcomes for Active Duty members. Figure 5.1 Active Duty Member Agreement With Statements About Family and MWR Program Outcomes (Strongly Agree/Agree) PARTICIPATING IN MWR PROGRAMS AND SERVICES Provides a healthy way for me to relieve stress Helps me to build strength and endurance Contributes to my ability to adapt to the challenges of Army life (e.g., deployments, PCS moves) Helps me stay connected with others in the Army community Strengthens teamwork/trust between unit members or coworkers Strengthens my relationships with friends or family members 81% 71% 71% 70% 68% 69% MWR PROGRAMS AND SERVICES AT THIS POST Offer positive alternatives when I need to blow off steam or feel bored Contribute to my satisfaction with my Army job Influence my decision about staying in the Army Are a valuable benefit to me Demonstrate to me that the Army cares about Soldiers and families 70% 62% 50% 74% 75% 0% 50% Active Duty members see MWR Programs and Services as providing many benefits for them and their families. Over three-quarters see MWR Programs and Services as providing a healthy USAG Bamberg ICF International Page 15

16 way to release stress. In addition, over two-thirds (71%) see MWR Programs and Services as helping to build strength and endurance, and contributing to their ability to adapt to the challenges of Army life. USAG Bamberg ICF International Page 16

17 6. Outdoor Recreation This section presents this s data on use, frequency of use, interest, and opinions on the quality and convenience of outdoor recreation areas on post (e.g., outdoor recreation center, picnic and recreation areas). Respondents were asked to indicate their level of interest in three selected outdoor recreation activities using a 4-point scale ranging from Not at all interested to Very interested. In addition, respondents were asked to indicate whether they had used various outdoor recreation facilities in the past 12 months and, if so, how frequently they used each. Frequency of use was captured by asking the respondent to select from one of three categories: Less than once per month; 1-3 times per month; or 4 or more times per month. In addition, those respondents who indicated they used a particular facility were asked to indicate their level of satisfaction with each of five general features associated with the facility: facilities, equipment, variety of programs offered, convenience, and staff. Satisfaction was measured on a 5-point scale ranging from Very dissatisfied to Very satisfied and included a mid-point of Neither satisfied nor dissatisfied. Figure 6.1 presents the percent of respondents who indicated they were interested (percent Somewhat/Very interested ) in a particular outdoor recreation activity, providing a snapshot of the relative market potential for each. Figure 6.1 Interest in Outdoor Recreation Activities Camping (e.g. at campgrounds, RV parks, cabins) 52% Picnic/Cookouts 71% Hunting, fishing or shooting 47% Hiking/Climbing/Mountain Biking 67% Skiing/Snowboarding 68% City Tours 90% 0% 50% Respondents expressed varying levels of interest in these six activities. Interest in city tours was the highest, with 90% of the respondents indicating they were Somewhat/Very interested in this activity. In addition, nearly three-quarters of the respondents indicated an interest in picnics/cookouts (71%). Figure 6.2 presents the data for each of the four response groups: Active Duty, Spouses, Retirees, and Civilians. USAG Bamberg ICF International Page 17

18 Figure 6.2 Interest in Outdoor Recreation Activities by Response Group Camping (e.g. at campgrounds, RV parks, cabins) Picnic/Cookouts Hunting, fishing or shooting Hiking/Climbing/Mountain Biking Skiing/Snowboarding 36% 36% 34% 35% 54% 52% 46% 49% 49% 54% 60% 62% 71% 76% 75% 75% AD Spouse Retiree Civilian City Tours 88% 96% 0% 50% Note: No percentage reported for groups with insufficient data (n<30). With the exception of picnics/cookouts and city tours, where Spouses had higher interest on average, the Active Duty respondents expressed greater interest in these activities than other response groups. This was particularly true for Hunting, fishing and shooting. In general, Active Duty members and Spouses had higher percentages indicating an interest in the activities than Retirees or Civilians. For Active Duty respondents and Spouses, the greatest percentage of interest was for city tours (88% and 96%). The activity with the highest percentage of Retiree interest was picnics/cookouts (49%), and the same was true for Civilians (49%). USAG Bamberg ICF International Page 18

19 6.1 Outdoor Recreation Centers Summary of On Post Outdoor Recreation Center Users* Active Duty Spouse Retiree Civilian 65% 28% 2% 5% AGE 25 or younger or older 15% 18% 28% 12% 26% Enlisted 74% PAYGRADE (ACTIVE DUTY) Officers 26% COMMUTE TIME FROM POST Less than 10 mins mins mins mins 60 mins or more 8% 58% 19% 14% 1% Yes HAVE CHILDREN No 41% 59% MARITAL STATUS Married Not Married 77% 23% *Estimates may not sum to 100% due to rounding. Nearly two-thirds of on post outdoor recreation center users were Active Duty members (65%), a little over one-quarter were Spouses (28%), and the remaining 7% were Retirees (2%) or Civilians (5%). About three-quarters of Active Duty users were enlisted (74%). Most users (74%) were 40 years of age or younger. About three-quarters of the users were married (77%), and over half (59%) did not have children. USAG Bamberg ICF International Page 19

20 Outdoor Recreation Center Overall Use and Frequency of Use Figure 6.3 presents the percent of respondents who indicated they used the on post outdoor recreation center in the past 12 months. Data are presented for the overall as well as for each response group. Figure 6.4 presents frequency of use for those who indicated they used an on post outdoor recreation center at this. Figure 6.3 Use of Outdoor Recreation Centers by Response Group Total 50% AD 50% Spouse 50% Retirees 39% Civilians 56% 0% 50% Figure 6.4 Frequency of Use of Outdoor Recreation Centers by Response Group Less than once per month 1 3 times per month 4 or more times per month Total 67% 29% 3% AD 59% 39% 3% Spouse 88% 9% 4% Retirees Civilians Note: No percentage reported for groups with insufficient data (n<30). Exactly half of respondents (50%) indicated they used an on post outdoor recreation center within the past 12 months. Civilians (56%) were the most likely to have used the facility, followed by Active Duty members (50%) and Spouses (50%). Retirees were the least likely to USAG Bamberg ICF International Page 20

21 have used an on post outdoor recreation center (39%). Of those who used an on post outdoor recreation center, 67% indicated they used it Less than once per month. Spouses in particular used the facility with a low frequency. Insufficient data were available to present frequency of use for Retirees and Civilian employees. Outdoor Recreation Center Satisfaction Figure 6.5 presents data on overall satisfaction (percent Satisfied/Very satisfied ) with outdoor recreation centers and satisfaction with selected features. For purposes of comparison, data for the Army overall and the overall total for the applicable Workforce category are also provided. Figure 6.6 presents data on overall satisfaction and satisfaction with selected features by response group. Figure 6.5 Satisfaction With Outdoor Recreation Centers Overall and Selected Features* Army Overall Workforce Overall Overall 83% 86% 84% Facilities Equipment 83% 89% Variety of programs 77% Staff 90% Convenience 75% 0% 50% *Overall Satisfaction data were collected on the web survey version only. The majority of outdoor recreation center users (84%) indicated they were satisfied (percent reporting Satisfied/Very satisfied ) with outdoor recreation centers overall. Satisfaction with each of five general features associated with the facility was high and ranged from 75% to 90%. Satisfaction was highest (90%) with staff. USAG Bamberg ICF International Page 21

22 Figure 6.6 Satisfaction With Outdoor Recreation Centers by Response Group Overall and Selected Features* Overall Satisfaction 82% 89% Facilities 90% 87% Equipment 84% 79% AD Variety of programs 70% 80% Spouse Retirees Civilians Staff 90% 89% Convenience 77% 73% 0% 50% 100% Note: No percentage reported for groups with insufficient data (n<30). *Overall Satisfaction data were collected on the web survey version only. When examining satisfaction by response group, Overall satisfaction was slightly higher for Spouses (89%) than Active Duty (82%). There were insufficient data to present overall satisfaction percentages for Retirees and Civilians. Satisfaction with specific features of the outdoor recreation center tended to be higher for Active Duty members than Spouses. Among the features assessed, Staff received the highest ratings among both Active Duty members and Spouses. Insufficient data were available to present ratings for Civilians and Retirees on these features. Summary of Interest, Use, and Satisfaction With On Post Outdoor Recreation Centers At least 47% of the respondents indicated an interest in outdoor recreation activities. Interest in city tours was the highest 90% of the respondents indicated that they were Somewhat Interested/Very interested in this activity. Active Duty members reported the greatest interest in outdoor recreation activities. Nearly two-thirds of on post outdoor recreation center users were Active Duty members (65%), a little more than one-quarter were Spouses (28%). The remaining users were Retirees (2%) or Civilians (5%). USAG Bamberg ICF International Page 22

23 Overall, half of respondents indicated they had used an on post outdoor recreation center within the past 12 months. Of those who used an on post outdoor recreation center, 67% indicated they used it Less than once per month. The majority of users (84%) indicated they were satisfied (percent reporting Satisfied/Very satisfied ) with outdoor recreation centers overall. Overall satisfaction was slightly higher among Spouses (89%) than among Active Duty members (82%). USAG Bamberg ICF International Page 23

24 6.2 Picnic and Recreation Areas Summary of On Post Picnic and Recreation Area Users* Active Duty Spouse Retiree Civilian 64% 31% 1% 3% AGE 25 or younger or older 14% 22% 28% 16% 20% Enlisted 73% PAYGRADE (ACTIVE DUTY) Officers 27% COMMUTE TIME FROM POST Less than 10 mins mins mins mins 60 mins or more 13% 49% 16% 21% 1% HAVE CHILDREN Yes No 51% 49% MARITAL STATUS Married Not Married 76% 24% *Estimates may not sum to 100% due to rounding. USAG Bamberg ICF International Page 24

25 The largest percentage, at nearly two-thirds (64%), of picnic and recreation area users were Active Duty members, about one-third were Spouses (31%), and the remaining users were Retirees (1%) or Civilians (3%). About three-quarters (73%) of Active Duty users were enlisted. Most users (80%) were 40 years of age or younger. In addition, most users were married (76%) and about half (51%) had children. Picnic and Recreation Areas Overall Use and Frequency of Use Figure 6.7 presents the percent of respondents who indicated they used the on post picnic and recreation area in the past 12 months. Figure 6.8 presents frequency of use for those who indicated they used the on post picnic and recreation area. Figure 6.7 Use of On Post Picnic and Recreation Areas Total 53% AD 52% Spouse 60% Retirees 31% Civilians 35% 0% 50% USAG Bamberg ICF International Page 25

26 Figure 6.8 Frequency of Use of On Post Picnic and Recreation Areas by Response Group Less than once per month 1 3 times per month 4 or more times per month Total 63% 24% 14% AD 65% 23% 12% Spouse 59% 24% 17% Retirees Civilians Note: No percentage reported for groups with insufficient data (n<30). Overall, 53% of respondents indicated they used an on post picnic and recreation area within the past 12 months. Greater percentages of Spouses (60%) and Active Duty members (52%) reported the using an on post picnic area within the past 12 months, compared to Retirees (31%) and Civilians (35%). Of those who reported using on post picnic and recreation areas, 63% indicated they used it Less than once per month. Frequency of use was slightly higher for Active Duty members than Spouses. Insufficient data were available to present frequency of use for Retirees and Civilians. Picnic and Recreation Areas Satisfaction Figure 6.9 presents data on overall satisfaction (percent Satisfied/Very satisfied ) with picnic and recreation areas and satisfaction with selected features. For purposes of comparison, data for the Army overall and the overall total for the applicable Workforce category are also provided. Figure 6.10 presents data on overall satisfaction and satisfaction with selected features by response group. USAG Bamberg ICF International Page 26

27 Figure 6.9 Satisfaction With On Post Picnic and Recreation Areas Overall and Selected Features* Army Overall Workforce Overall Overall 83% 84% 83% Facilities Equipment 76% 75% Staff 66% Convenience 74% 0% 50% *Overall Satisfaction data were collected on the web survey version only. A large majority (83%) of users indicated they were satisfied (percent Satisfied/Very satisfied ) with picnic and recreation areas overall. When examining satisfaction with each of four general features associated with the facility, all features had high levels of satisfaction. About threequarters of respondents reported being satisfied with facilities (76%), equipment (75%), and convenience (74%). Two-thirds (66%) were satisfied with staff. USAG Bamberg ICF International Page 27

28 Figure 6.10 Satisfaction With On Post Picnic and Recreation Areas by Response Group Overall and Selected Features* Overall Satisfaction Facilities 67% 80% Equipment Staff 73% 78% 65% 70% AD Spouse Retirees Civilians Convenience 73% 76% 0% 50% 100% Note: No percentage reported for groups with insufficient data (n<30). *Overall Satisfaction data were collected on the web survey version only. There were insufficient data to provide separate breakouts of overall satisfaction for the four patron groups. With respect to specific features of on post picnic and recreation areas, large majorities of both Active Duty members and Spouses reported being satisfied or very satisfied with each. Satisfaction among Active Duty was highest for facilities (80%), while satisfaction among Spouses was highest for equipment (78%). Insufficient data were available to present ratings for Civilians and Retirees on these features. USAG Bamberg ICF International Page 28

29 Summary of Interest, Use, and Satisfaction With On Post Picnic and Recreation Areas Nearly three-quarters of the respondents indicated an interest in picnics/cookouts (71%). The largest percentage, at nearly two-thirds (64%), of picnic and recreation area users were Active Duty members, about one-third were Spouses (31%), and the remaining users were Retirees (1%) or Civilians (3%). Overall, 53% of respondents indicated they used an on post picnic and recreation area within the past 12 months. Of those who reported using on post picnic and recreation areas, 63% indicated they used it Less than once per month. Frequency of use was slightly higher for Active Duty members than Spouses. A large majority (83%) of users indicated they were satisfied (percent Satisfied/Very satisfied ) with picnic and recreation areas overall. With respect to specific features of on post picnic and recreation areas, large majorities of both Active Duty members and Spouses reported being satisfied or very satisfied with each. USAG Bamberg ICF International Page 29

30 7. Individual and Team Sports This section presents this s data on interest in individual and team sports and use, frequency of use, and satisfaction with sports facilities on post (i.e., golf courses, indoor pools, and outdoor pools). Respondents were asked to indicate their level of interest in individual and team sports, whether they had used on post sports facilities in the past 12 months, and, if so, how frequently they used each. Level of interest was measured on a 4-point scale ranging from Not at all interested to Very interested. Frequency of use was captured by asking the respondent to select from one of three categories: Less than once per month; 1-3 times per month; or 4 or more times per month. In addition, those respondents who indicated they used a particular facility were asked to indicate their level of satisfaction with four to six general features associated with the facility (e.g., facilities; variety of programs offered; staff, etc.). Satisfaction was measured on a 5-point scale ranging from Very dissatisfied to Very satisfied and included a mid-point of Neither satisfied nor dissatisfied. Figure 7.1 presents the percent of respondents who indicated they were interested (percent Somewhat/Very interested ) in a particular individual sport. Figure 7.1 Interest in Individual Sports (Percent Somewhat/Very Interested) Golf 34% Running 65% Racquetball 44% Tennis 37% 0% 50% Interest in running was the highest, with 65% of respondents indicating they were interested (percent Somewhat/Very interested ) in this individual sport. Interest in racquetball was next highest at 44%, followed by tennis (37%) and golf (34%). Figure 7.2 presents the percent of respondents who indicated they were interested (percent Somewhat/Very interested ) in a particular team sport. USAG Bamberg ICF International Page 30

31 Figure 7.2 Interest in Team Sports (Percent Somewhat/Very Interested) Basketball 36% Soccer 32% Flag Football 31% Volleyball 41% Indoor Soccer 22% 0% 50% Interest in volleyball was the highest with a little more than two-fifths of the respondents (41%) indicating they were interested (percent Somewhat/Very interested ) in this team sport. Interest in the remaining team sports listed ranged from 22% (indoor soccer) to 36% (basketball). Figure 7.3 presents the percent of respondents who indicated they were interested (percent Somewhat/Very interested ) in a particular individual sport for each of the four response groups. Figure 7.4 presents the percent of respondents who indicated they were interested in a particular team sport for each of the four response groups. Figure 7.3 Interest in Individual Sports by Response Group (Percent Somewhat/Very Interested) Golf 35% 30% 28% 48% Running Racquetball 22% 38% 38% 36% 48% 47% 68% 64% AD Spouse Retiree Civilian Tennis 31% 32% 43% 51% 0% 50% USAG Bamberg ICF International Page 31

32 Figure 7.4 Interest in Team Sports by Response Group (Percent Somewhat/Very Interested) Basketball 22% 23% 31% 43% Soccer 17% 27% 26% 34% Flag Football Volleyball 19% 11% 17% 28% 38% 43% 41% 36% AD Spouse Retiree Civilian Indoor Soccer 18% 25% 0% 50% Note: No percentage reported for groups with insufficient data (n<30). In terms of individual sports, Active Duty (68%), Spouses (64%), Civilians (48%), and Retirees (38%) had their highest interest percentages for running. Retirees had lower interest in all individual sports than the other three response groups, with the exception of tennis, for which Active Duty reported the lowest interest. When looking at team sports, Active Duty (43%), Spouses (41%), and Retirees (36%) reported greatest interest in volleyball. Active Duty reported a similar interest in basketball (43%). For Civilians, their highest interest team sport was indoor soccer (37%). Active Duty showed a much higher interest in flag football (38%) than the other three response groups. USAG Bamberg ICF International Page 32

33 7.1 On Post Golf Courses Summary of On Post Golf Users* Active Duty Spouse Retiree Civilian 76% 14% 2% 8% AGE 25 or younger or older 23% 18% 27% 7% 25% Enlisted 56% PAYGRADE (ACTIVE DUTY) Officers 44% COMMUTE TIME FROM POST Less than 10 mins mins mins mins 60 mins or more 9% 54% 26% 9% 2% Yes HAVE CHILDREN No 46% 54% Married MARITAL STATUS Not Married 69% 31% *Estimates may not sum to 100% due to rounding. Over three-quarters of on post golf course users were Active Duty members (76%), 14% were Spouses, 2% were Retirees, and 8% were Civilians. Over half of Active Duty users were enlisted (56%). Most users (75%) were 40 years of age or younger. Over two-thirds of users were married (69%) and slightly under half had children (46%). USAG Bamberg ICF International Page 33

34 Golf Use and Frequency of Use Figure 7.5 presents the percent of respondents who indicated they played golf on post in the past 12 months. Figure 7.6 presents frequency of use for those who indicated they use the on post golf course. Figure 7.5 Use of On Post Golf Courses Total 17% AD 20% Spouse 8% Retirees 16% Civilians 29% 0% 50% Figure 7.6 Frequency of Use of On Post Golf Courses by Response Group Less than once per month 1 3 times per month 4 or more times per month Total 55% 32% 13% AD Spouse Retirees Civilians Note: No percentage reported for groups with insufficient data (n<30). Overall, 17% of respondents indicated they had used an on post golf course within the past 12 months. Civilians (29%) reported the highest level of use, followed by Active Duty (20%) and USAG Bamberg ICF International Page 34

35 Retirees (16%). Only 8% of the Spouses reported using an on post golf course in the past 12 months. Of those who used an on post golf course, 55% indicated they used it Less than once per month. There were not sufficient data to report usage patterns for the four response groups. Golf Satisfaction Figure 7.7 presents data on overall satisfaction (percent Satisfied/Very satisfied ) with on post golf courses and satisfaction with selected features. For purposes of comparison, data for the Army overall and the overall total for the applicable Workforce category are also provided. Figure 7.8 presents data on overall satisfaction and with selected features by response group. Figure 7.7 Satisfaction With On Post Golf Course Overall and Selected Features* Army Overall Workforce Overall Overall satisfaction with on post golf course 88% 88% 90% Overall Course Condition 75% Overall Value of Course Customer Service Provided by Staff 90% 92% Convenience of Course Location Tee Time Availability 90% Driving Range 51% 0% 50% *Overall Satisfaction data were collected on the web survey version only. The majority of users (90%) indicated they were satisfied (percent Satisfied/Very satisfied ) with on post golf courses overall. When examining satisfaction with each of six general features associated with golf courses, the largest percent of users (99%) indicated being satisfied with the convenience of course location. Satisfaction with other selected golf course features was also high (all at 75% or better), except the driving range, for which only half of the respondents (51%) reported satisfaction. There were insufficient data (n<30) to report any findings for Figure 7.8. USAG Bamberg ICF International Page 35

36 Summary of Interest, Use and Satisfaction With On Post Golf Courses Overall, 34% of the respondents indicated an interest in golf (interest in individual sports). Over three-quarters of on post golf course users were Active Duty members (76%), 14% were Spouses, 2% were Retirees, and 8% were Civilian. Overall, 17% of respondents indicated they had used an on post golf course within the past 12 months. Of those who used an on post golf course, 55% indicated they used it Less than once per month. The majority of users (90%) indicated they were satisfied (percent Satisfied/Very satisfied ) with on post golf courses overall. Nearly all users (99%) indicated they were satisfied with the convenience of course location. USAG Bamberg ICF International Page 36

37 7.2 Indoor Pools on Post Summary of On Post Indoor Pool Users* USAG Bamberg had less than 30 respondents indicate they use on post indoor pools, thus no summary of on post indoor pool users is available. Those figures which were designated to present data on indoor pools (Figures 7.9 through Figure 7.12) have been removed from this report. USAG Bamberg ICF International Page 37

38 7.3 Outdoor Pools on Post Summary of On Post Outdoor Pool Users* USAG Bamberg had less than 30 respondents indicate they use on post outdoor pools, thus no summary of on post outdoor pool users is available. Those figures which were designated to present data on outdoor pools (Figures 7.13 through Figure 7.16) have been removed from this report. USAG Bamberg ICF International Page 38

39 8. Fitness Centers / Physical Fitness This section presents this s data on interest in physical fitness activities and use, frequency of use, and satisfaction with on post fitness centers. Respondents were asked to indicate their level of interest in various physical fitness activities using a 4-point scale ranging from Not at all interested to Very interested. In addition, respondents were asked to indicate how frequently they used on post fitness facilities. Frequency of use was captured by asking the respondent to select from one of four categories: Never; Less than once per week; 1-3 times per week; or 4 or more times per week. In addition, those respondents who indicated they used an on post fitness facility were asked to indicate their level of satisfaction with each of five general features associated with the facility (e.g., variety of programs offered, hours of operation). Satisfaction was measured on a 5-point scale ranging from Very dissatisfied to Very satisfied and included a mid-point of Neither satisfied nor dissatisfied; respondents could also indicate that the feature does not apply to the fitness facility they used at their. Figure 8.1 presents the percent of respondents who indicated they were interested (percent Somewhat/Very interested ) in a particular physical fitness activity. Figure 8.1 Interest in Physical Fitness Activities Group exercise classes 77% Weight/strength training 84% Personal fitness training 78% Cardiovascular training 92% Yoga 58% Zumba 54% 0% 50% Interest in the listed physical fitness activities was quite high with at least 54% of the respondents indicating an interest in each of the activities. Interest in cardiovascular training was the highest with 92% of respondents indicating they were interested (percent Somewhat/Very interested ) in this physical fitness activity. A slightly smaller percentage indicated an interest in weight/strength training (84%). About three-quarters indicated being interested in personal fitness training (78%) and group exercise classes (77%). Figure 8.2 presents the data for each of the four response groups: Active Duty, Spouses, Retirees, and Civilians. USAG Bamberg ICF International Page 39

40 Figure 8.2 Interest in Physical Fitness Activities by Response Group Group exercise classes Weight/strength training Personal fitness training Cardiovascular training Yoga 37% 75% 62% 90% 56% 89% 77% 82% 56% 76% 86% 72% 68% 92% 95% 88% 47% 70% AD Spouse Retiree Civilian Zumba 38% 74% 0% 50% 100% Note: No percentage reported for groups with insufficient data (n<30). While interest varied across the activities for the four response groups, there did appear to be some general preferences. The greatest interest for all response groups was cardiovascular training. Spouses were much more interested in yoga (70%) and Zumba (74%) than Active Duty respondents. USAG Bamberg ICF International Page 40

41 8.1 On Post Fitness Centers Summary of On Post Fitness Center Users* Active Duty Spouse Retiree Civilian 60% 34% 2% 4% AGE 25 or younger or older 17% 20% 21% 17% 25% Enlisted PAYGRADE (ACTIVE DUTY) Officers 74% 26% COMMUTE TIME FROM POST Less than 10 mins mins mins mins 60 mins or more 14% 52% 19% 14% 1% Yes HAVE CHILDREN No 44% 56% Married MARITAL STATUS Not Married 72% 28% *Estimates may not sum to 100% due to rounding. Slightly less than two-thirds of on post fitness center users were Active Duty members (60%), approximately one-third were Spouses (34%), and the remaining 6% were Retirees (2%) or Civilians (4%). Nearly three-quarters of Active Duty users were enlisted (74%). Most users (75%) were 40 years of age or younger. Nearly three-quarters of users were married (72%) and less than half had children (44%). USAG Bamberg ICF International Page 41

42 On Post Fitness Centers Use and Frequency of Use Figure 8.3 presents the percent of respondents who indicated that they used an on post fitness facility. Figure 8.4 and several follow-on figures present frequency of use for the facility selected from a list of on post fitness facilities as the facility most often used by the respondent. Data are presented for the overall population as well as for each response group. Figure 8.3 Use of Fitness Centers by Response Group 80% AD 78% Spouse 86% Retirees 53% Civilians 74% 0% 50% Figure 8.4 Frequency of Use Fitness Centers Less than once per week 1 3 times per week 4 or more times per week Freedom Fitness Facility 21% 32% 47% USAG Bamberg ICF International Page 42

43 Figure 8.4a Frequency of Fitness Center Use Freedom Fitness Facility Less than once per week 1 3 times per week 4 or more times per week AD 15% 28% 57% Spouse 32% 42% 25% Retiree 42% 37% 21% Civilian 36% 29% 35% Overall, 80% of respondents indicated they used an on post fitness facility in the past 12 months. Use of the facilities was highest among Spouses (86%) and lowest among Retirees (53%). Nearly half of the users indicated they use the facility four or more times per week (47%). On Post Fitness Centers Most Often Used and Satisfaction Only one on post fitness facility was available at USAG Bamberg, thus Figure 8.5 is not presented. Figure 8.6 presents data on overall satisfaction (percent Satisfied/Very satisfied ) with on post fitness centers and satisfaction with selected features by response group for the fitness center the respondent indicated as using most often. For purposes of comparison, data for the Army overall and the overall total for the applicable Workforce category are also provided. USAG Bamberg ICF International Page 43

44 Figure 8.6 Satisfaction With Fitness Centers* Army Overall Workforce Overall Overall 87% 87% 96% Facilities Equipment Variety of programs offered Staff Hours of operation 83% 83% 86% 96% 95% 0% 50% *Overall Satisfaction data were collected on the web survey version only. The majority of users (96%) indicated they were satisfied (percent Satisfied/Very satisfied ) with fitness centers overall. When examining satisfaction with each of five general features associated with the facility, satisfaction with the facilities (96%) and equipment (95%) were the highest. USAG Bamberg ICF International Page 44

45 Figure 8.7 Satisfaction With Fitness Centers by Response Group Overall and Selected Features* Overall Satisfaction 95% 98% Facilities 96% 97% Equipment Variety of programs offered 98% 90% 84% 79% AD Spouse Retirees Civilians Staff 80% 93% Hours of operation 78% 89% 0% 50% 100% Note: No percentage reported for groups with insufficient data (n<30). *Overall Satisfaction data were collected on the web survey version only. When examining satisfaction by response group, overall satisfaction was about the same for Active Duty and Spouses. For the selected features, only slight differences were noted, with the greatest variation being in satisfaction with the staff and hours of operation, which were rated higher by Spouses. There were insufficient data to display satisfaction for Retirees and Civilians. Summary of Interest, Use, and Satisfaction With Fitness Centers Interest in the listed physical fitness activities was quite high with at least 54% of the respondents indicating an interest in each of the activities. Interest in cardiovascular training was the highest with 92% of respondents indicating they were interested (percent Somewhat/Very interested ) in this physical fitness activity. Slightly less than two-thirds of on post fitness center users were Active Duty members (60%), approximately one-third were Spouses (34%), and the remaining 6% were Retirees (2%) or Civilians (4%). USAG Bamberg ICF International Page 45

46 Overall, 80% of respondents indicated they used an on post fitness facility. Use of on post fitness facilities was highest among Spouses (86%) and lowest among Retirees (53%). With only a little variation across the response groups, a large majority (96%) of users indicated they were satisfied (percent Satisfied/Very satisfied ) with fitness centers overall. USAG Bamberg ICF International Page 46

47 9. Army Leisure Travel Services This section presents this s data on interest in leisure entertainment activities and travel destinations, and use, frequency of use, and satisfaction with Leisure Travel/Ticket Offices. Respondents were asked to indicate their level of interest in various leisure entertainment activities and travel destinations using a 4-point scale ranging from Not at all interested to Very interested. In addition, respondents were asked to indicate whether they had used an on post Leisure Travel/Ticket Office in the past 12 months and, if so, how frequently they used it. Frequency of use was captured by asking the respondent to select from one of three categories: Once per year or less; 1-3 times per year; or 4 or more times per year. In addition, those respondents who indicated they used a Leisure Travel/Ticket Office were asked to indicate their level of satisfaction with each of six general features associated with the facility (e.g., variety of tours/packages offered, customer service of staff). Satisfaction was measured on a 5-point scale ranging from Very dissatisfied to Very satisfied and included a mid-point of Neither satisfied nor dissatisfied; respondents could also indicate that the feature does not apply to the Leisure Travel/Ticket Office at their. Figure 9.1 presents the percent of respondents who indicated they were interested (percent Somewhat/Very interested ) in a particular leisure entertainment activity. Figure 9.1 Interest in Leisure Recreation and Special Interests Going to the movies 94% Live music/concerts 83% Attending auto racing 40% Theatre 65% Theme parks/amusement parks 87% Attending pro sports events 71% Attending local/college sports events 58% 0% 50% Except for attending auto racing (40%), all listed activities had interest levels (percent Somewhat/Very interested ) of 58% (attending local/college sports events) or greater. Large percentages of respondents indicated they were interested in going to the movies (94%), theme parks/amusement parks (87%), and live music/concerts (83%). Figure 9.2 presents the data for each of the four response groups: Active Duty, Spouses, Retirees, and Civilians. USAG Bamberg ICF International Page 47

48 Figure 9.2 Interest in Leisure Recreation and Special Interests by Response Group Going to the movies 73% 96% 96% Live music/concerts 60% 82% 88% 76% Attending auto racing Theatre Theme parks/amusement parks 32% 31% 45% 66% 64% 51% 63% 49% 59% 87% 94% AD Spouse Retiree Civilian Attending pro sports events 64% 62% 75% Attending local/college sports events 49% 49% 63% 0% 50% 100% Note: No percentage reported for groups with insufficient data (n<30). Among Active Duty members and Spouses interest (percent Somewhat/Very interested ) was highest in going to the movies (96% for both). Among Retirees (60%) and Civilians (76%) interest was highest in live music/concerts. Figure 9.3 presents the percent of respondents who indicated they were interested (percent Somewhat/Very interested ) in selected vacation destinations. USAG Bamberg ICF International Page 48

49 Figure 9.3 Interest in Travel Destinations at USAG Bamberg Beach 91% Cruise 78% Historic places 93% Outdoor activity destinations 80% Entertainment destinations 79% International/Foreign 96% 0% 50% While all destinations had an interest level (percent Somewhat/Very interested ) of at least 78%, the largest majority of respondents indicated they were interested in international/ foreign travel (96%), historic places (93%), or going to the beach (91%) as vacation travel destinations. Figure 9.4 presents the data for each of the four response groups: Active Duty, Spouses, Retirees, and Civilians. USAG Bamberg ICF International Page 49

50 Figure 9.4 Interest in Travel Destinations by Response Group Beach 90% 93% 90% Cruise Historic places Outdoor activity destinations Entertainment destinations International/Foreign 56% 63% 78% 80% 91% 94% 97% 84% 75% 78% 83% 78% 96% 97% 97% AD Spouse Retiree Civilian 0% 50% 100% Note: No percentage reported for groups with insufficient data (n<30). Among Active Duty members (96%), Spouses (97%), and, Civilians (97%) interest (percent Somewhat/Very interested ) in international/foreign travel was higher than any of the other listed travel destinations. There were insufficient data to present interest in travel destinations among Retirees. USAG Bamberg ICF International Page 50

51 9.1 Leisure Travel/Ticket Office Summary of Leisure Travel/Ticket Office Users* Active Duty Spouse Retiree Civilian 77% 17% 1% 5% AGE 25 or younger or older 16% 22% 28% 21% 14% Enlisted 69% PAYGRADE (ACTIVE DUTY) Officers 31% COMMUTE TIME FROM POST Less than 10 mins mins mins mins 60 mins or more 8% 51% 28% 13% 0% Yes HAVE CHILDREN No 42% 58% MARITAL STATUS Married Not Married 65% 35% *Estimates may not sum to 100% due to rounding. The predominant users of the on post Leisure Travel/Ticket Office were Active Duty members (77%). Less than one-quarter of the users were Spouses (17%), and the remaining 6% were Retirees (1%) or Civilians (5%). Over two-thirds of Active Duty users were enlisted (69%). Most users (86%) were 40 years of age or younger. About two-thirds of the users were married (65%) and less than half had children (42%). USAG Bamberg ICF International Page 51

52 Leisure Travel/Ticket Office Use and Frequency of Use Figure 9.5 presents the percent of respondents who indicated they used the on post Leisure Travel/Ticket Office in the past 12 months. Figure 9.6 presents frequency of use for those who indicated they used the on post Leisure Travel/Ticket Office. Data are presented for the population overall as well as for each response group. Figure 9.5 Use of Leisure Travel/Ticket Office Total 39% AD 47% Spouse 23% Retirees 22% Civilians 39% 0% 50% USAG Bamberg ICF International Page 52

53 Figure 9.6 Frequency of Use by and Response Group of the Leisure Travel/Ticket Office Once per year or less 1 3 times per year 4 or more times per year Total 30% 57% 13% AD 32% 56% 12% Spouse 19% 64% 16% Retirees Civilians Note: No percentage reported for groups with insufficient data (n<30). Overall, 39% of respondents indicated they used an on post Leisure Travel/Ticket Office in the past 12 months. Use was highest among Active Duty (47%) and Civilians (39%) and lowest among Spouses (23%) and Retirees (22%). Of those who used an on post Leisure Travel/Ticket Office, over half (57%) indicated they used it 1-3 times per year. Frequency of use patterns were slightly higher for Spouses than Active Duty members. There were insufficient data to present frequency of use information for Retirees and Civilians. Leisure Travel/Ticket Office Satisfaction Figure 9.7 presents data on overall satisfaction (percent Satisfied/Very satisfied ) with Leisure Travel/Ticket Offices and satisfaction with selected features. For purposes of comparison, data for the Army overall and the overall total for the applicable Workforce category are also provided. Figure 9.8 presents data on overall satisfaction and satisfaction with selected features by response group. USAG Bamberg ICF International Page 53

54 Figure 9.7 Satisfaction With Leisure Travel/Ticket Office Overall and Selected Features* Army Overall Workforce Overall 80% 79% Overall 68% Overall value of tours/packages offered 63% Variety of tours/packages offered Quality of tours/packages offered Advertisement of activities Customer service of staff Convenience 76% 73% 67% 78% 65% 0% 50% *Overall Satisfaction data were collected on the web survey version only. A little over two-thirds of the users (68%) indicated they were satisfied (percent Satisfied/Very satisfied ) overall with the Leisure Travel/Ticket Office. When examining satisfaction with each of six general features associated with the facility, customer service of staff (78%) and variety of tours/packages offered (76%) had the highest satisfaction percentages. USAG Bamberg ICF International Page 54

55 Figure 9.8 Satisfaction With Leisure Travel/Ticket Office by Response Group Overall and Selected Features* Overall Satisfaction Overall value of tours/packages offered 47% 67% Variety of tours/packages offered 53% 82% Quality of tours/packages offered 58% 76% AD Spouse Advertisement of activities 46% 73% Retirees Civilians Customer service of staff 60% 82% Convenience 36% 71% 0% 50% 100% Note: No percentage reported for groups with insufficient data (n<30). *Overall Satisfaction data were collected on the web survey version only. There were insufficient data to present overall satisfaction percentages for the four response groups. Satisfaction levels with selected features of the on post Leisure Travel/Ticket Office were quite high among Active Duty members (all were 67% or higher) but much lower among Spouses (ranging from 36% to 60%). Spouses showed a particularly low satisfaction percentage for convenience (36%). There were insufficient data to present satisfaction percentages with selected features of the on post Leisure Travel/Ticket Office for Retirees and Civilians. Summary of Use and Satisfaction With Leisure Travel/Ticket Office The predominant users of the on post Leisure Travel/Ticket Office were Active Duty members (77%). Less than one-quarter of the users were Spouses (17%), and the remaining 6% were Retirees (1%) or Civilians (5%). A little more than two-thirds (68%) of users indicated they were satisfied (percent Satisfied/Very satisfied ) overall with the Leisure Travel/Ticket Office. USAG Bamberg ICF International Page 55

56 Satisfaction levels with selected features of the on post Leisure Travel/Ticket Office were quite high among Active Duty members (all were 67% or higher) but lower among Spouses (ranging from 36% to 60%). USAG Bamberg ICF International Page 56

57 10. Entertainment and Events This section presents this s data on interest in seeing various types of music live in concert, and use of and satisfaction with Family and MWR Army Entertainment (i.e., concerts, theatre, and special events). Respondents were asked to indicate which types of music they would be most interested in seeing live in concert, and how satisfied they were with the Family and MWR Army Entertainment at their ; respondents who indicated Not available/not applicable to this item were counted as non-users. Table 10.1 presents the percent of respondents who indicated various types of music they were most interested in seeing live in concert for the overall and for each of the four response groups. Table 10.1 Interest in Music by Response Group and Total Music AD Spouse Retiree Civilian Total Rock 49% 46% 24% 38% 47% Country 40% 52% 43% 23% 43% R&B 41% 49% 38% 26% 42% Classic Rock 32% 34% 24% 36% 33% Pop 25% 51% 24% 28% 32% Hip Hop 31% 34% 5% 10% 30% Jazz 24% 25% 32% 41% 25% Rap 24% 17% 0% 10% 21% Oldies (50 s, 60 s) 20% 17% 46% 27% 20% Dance 16% 29% 5% 19% 20% Latin 19% 22% 5% 11% 19% Christian 16% 23% 8% 21% 18% Classical 16% 19% 38% 30% 18% Gospel 17% 16% 16% 12% 16% I am not interested in concerts N/A N/A N/A N/A 7% Something Else N/A N/A N/A N/A 4% Note: No percentage reported for groups with insufficient data (n<30). Interest in rock music was the highest with 47% of respondents indicating this was the types of music they were most interested in seeing live in concert. The same was true for Active Duty members (49%) and Civilians (38%). For Spouses, interest in country music (52%) was the highest. Retirees reported slightly higher interest in oldies (50 s, 60 s) (46%). Overall, 7% indicated not being interested in concerts. USAG Bamberg ICF International Page 57

58 10.1 Family and MWR Army Entertainment Summary of Family and MWR Army Entertainment Users*, ** Active Duty Spouse Retiree Civilian 64% 29% 2% 5% AGE 25 or younger or older 15% 18% 26% 17% 23% Enlisted PAYGRADE (ACTIVE DUTY) Officers 69% 31% COMMUTE TIME FROM POST Less than 10 mins mins mins mins 60 mins or more 12% 54% 20% 13% 1% Yes HAVE CHILDREN No 48% 52% MARITAL STATUS Married Not Married 74% 26% *Estimates may not sum to 100% due to rounding. ** Program use is reported based on the percent of respondents who reported their level of satisfaction with Family and MWR Army Entertainment at their (i.e., they did not indicate this program is not available/not applicable (Q38)). Nearly two-thirds of Family and MWR Army Entertainment services/programs users were Active Duty members (64%). Over one-quarter were Spouses (29%), and the remaining 7% were Retirees (2%), and Civilians (5%). Over two-thirds of Active Duty users were enlisted (69%). USAG Bamberg ICF International Page 58

59 Most users (77%) were 40 years of age or younger. Just under three-quarters of users were married (74%) and nearly half had children (48%). Family and MWR Army Entertainment Use Figure 10.1 presents the percent of respondents who indicated they used Family and MWR Army Entertainment services/programs. Figure 10.1 Use of Family and MWR Army Entertainment Total 90% AD 89% Spouse 91% Retirees 92% Civilians 92% 0% 50% USAG Bamberg usage rates for Family and MWR Army Entertainment services/programs were very high. Overall, 90% of respondents indicated they used Family and MWR Army Entertainment services/programs. Usage rates of Family and MWR entertainment were similar among all four response groups. Family and MWR Army Entertainment Satisfaction Figure 10.2 presents data on overall satisfaction (percent Satisfied/Very satisfied ) with Family and MWR Army Entertainment services/programs. For purposes of comparison, data for the Army overall and the overall total for the applicable Workforce category are also provided. USAG Bamberg ICF International Page 59

60 Figure 10.2 Satisfaction With Family and MWR Army Entertainment Very Satisfied / Satisfied Neutral Dissatisfied / Very Dissatisfied Army Overall 43% 44% 13% Workforce Overall 42% 42% 16% Overall 46% 37% 17% AD 49% 34% 17% Spouse 38% 43% 19% Retirees Civilians 59% 31% 10% Note: No percentage reported for groups with insufficient data (n<30). Overall, about half (46%) of respondents indicated they were satisfied (percent Satisfied/Very satisfied ) with Family and MWR Army Entertainment services/programs. Satisfaction was high among Civilians (59%) but considerably lower among Spouses (38%). Summary of Use and Satisfaction With Family and MWR Army Entertainment Usage rates for Family and MWR Army Entertainment services/programs are very high. Overall, 90% of respondents indicated they used Family and MWR Army Entertainment services/programs. Overall, about half (46%) of respondents indicated they were satisfied (percent Satisfied/Very satisfied ) with Family and MWR Army Entertainment services/programs. Satisfaction was high among Civilians (59%) but considerably lower among Spouses (38%). USAG Bamberg ICF International Page 60

61 11. Leisure Recreation and Special Interests This section presents this s data on interest in leisure recreation activities and use, frequency of use, and satisfaction with on post bowling centers, arts and crafts activities, automotive skills centers, and Warrior Zones overall and with various features of each facility. Respondents were asked to indicate their level of interest in various leisure recreation activities using a 4-point scale ranging from Not at all interested to Very interested. In addition, respondents were asked to indicate whether they had used on post leisure recreation facilities in the past 12 months and, if so, how frequently they used them. Frequency of use of bowling centers for various activities was captured by asking the respondent to select from one of four categories: Never; Sometimes, but less than once per month; 1-3 times per month; or 4 or more times per month. Frequency of use of the other on post facilities were captured by asking the respondent to select from one of three categories: Less than once per month; 1-3 times per month; or 4 or more times per month. In addition, those respondents who indicated they used an on post leisure recreation facility were asked to indicate their level of satisfaction with each of five to seven general features associated with the facility (e.g., facilities, equipment). Satisfaction was measured on a 5-point scale ranging from Very dissatisfied to Very satisfied and included a mid-point of Neither satisfied nor dissatisfied; respondents could also indicate that the feature does not apply to the leisure recreation facility at their. Figure 11.1 presents the percent of respondents who indicated they were interested (percent Somewhat/Very interested ) in a particular leisure recreation activity. USAG Bamberg ICF International Page 61

62 Figure 11.1 Interest in Leisure Recreation and Special Interests Gaming (Xbox 360, PS3, Wii) 38% Internet Café/WiFi 74% Billiards/Darts/Card Games 56% Bingo/Gaming machines 38% Bowling (open, leagues, tournaments, glow/disco) Miniature Golf (indoor/glow/outdoor) Art and Crafts (ceramics, jewelry making, framing, stained glass, wood working, etc.) Photography 55% 60% 67% 73% Auto Detailing/Washing Automotive skills (repair, maintenance, restoration) 59% 65% Crafts Club Matting and Framing Class 39% 38% 0% 50% Except for crafts club (39%), gaming (Xbox 360, PS3, Wii) (38%), bingo/gaming machines (38%), and matting and framing classes (38%), most of the activities and special interests had interest percentages of over 50%. Interest in internet café/wifi and bowling were highest with 74% of respondents indicating they were interested (percent Somewhat/Very interested ) in internet café/wifi and 73% indicating an interest in bowling. Figure 11.2 presents the data for each of the four response groups. USAG Bamberg ICF International Page 62

63 Figure 11.2 Interest chart by Response Group Gaming (Xbox 360, PS3, Wii) 11% 22% 22% 48% Internet Café/WiFi 60% 58% 73% 82% Billiards/Darts/Card Games 47% 36% 40% 61% Bingo/Gaming machines 40% 36% 31% 22% Bowling (open, leagues, tournaments, glow/disco) 47% 46% 61% 81% Miniature Golf (indoor/glow/outdoor) Art and Crafts (ceramics, jewelry making, framing, stained glass, wood working, etc.) Photography 64% 43% 60% 51% 60% 42% 59% 63% 40% 67% 79% 75% AD Spouse Retiree Civilian Auto Detailing/Washing 69% 59% 61% 52% Automotive skills (repair, maintenance, restoration) 39% 68% 58% 58% Crafts Club 34% 44% Matting and Framing Class 34% 40% 0% 50% 100% Interest in the listed activities and special interests varied considerably across the four response groups. The greatest interest for Active Duty members (81%) was shown in bowling. Internet café/wifi was of greatest interest to Spouses (82%). Greatest interest for Retirees (61%) was auto detailing/washing and greatest interest for Civilians (75%) was arts and crafts. Gaming had the least amount of interest across Spouses, Retirees, and Civilians, but interest was much higher (48%) among Active Duty respondents. USAG Bamberg ICF International Page 63

64 11.1 On Post Bowling Center Summary of Bowling Center Users* Active Duty Spouse Retiree Civilian 63% 31% 1% 4% AGE 25 or younger or older 17% 21% 25% 15% 23% Enlisted 74% PAYGRADE (ACTIVE DUTY) Officers 26% COMMUTE TIME FROM POST Less than 10 mins mins mins mins 60 mins or more 12% 56% 18% 12% 1% Yes HAVE CHILDREN No 55% 45% Married MARITAL STATUS Not Married 69% 31% *Estimates may not sum to 100% due to rounding. Nearly two-thirds of on post bowling center users were Active Duty members (63%), nearly onethird were Spouses (31%), and the remaining 5% were Retirees (1%) or Civilians (5%). Almost three-quarters of Active Duty users were enlisted (74%). Most users (77%) were 40 years of age or younger. Around two-thirds of users were married (69%) and a little over half had children (55%). USAG Bamberg ICF International Page 64

65 On Post Bowling Center Use and Frequency of Use Figure 11.3 presents the percent of respondents who indicated they used the on post bowling center in the past 12 months. Figure 11.4a through Figure 11.4g present the frequency of use of on post bowling centers for various activities. Data are presented for the overall population as well as for each response group. Figure 11.3 Use of Bowling Cneter Total 63% AD 62% Spouse 68% Retirees 38% Civilians 54% 0% 50% Figure 11.4a Frequency of Recreational Bowling/Open Play Less than once per month 1 3 times per month 4 or more times per month 68% 28% 3% AD 69% 29% 2% Spouse 66% 29% 5% Retirees Civilians Note: No percentage reported for groups with insufficient data (n<30). There were insufficient data (n<30) to report any findings for Figures 11.4b through 11.4d. USAG Bamberg ICF International Page 65

66 Figure 11.4e Frequency of Billards/Darts Less than once per month 1 3 times per month 4 or more times per month 78% 16% 6% AD Spouse Retirees Civilians Note: No percentage reported for groups with insufficient data (n<30). Figure 11.4f Frequency of Video Games/Amusement Games Less than once per month 1 3 times per month 4 or more times per month 59% 32% 8% AD Spouse Retirees Civilians Note: No percentage reported for groups with insufficient data (n<30). USAG Bamberg ICF International Page 66

67 Figure 11.4g Frequency of Unit Functions/Parties Less than once per month 1 3 times per month 4 or more times per month 74% 25% 1% AD 65% 35% Spouse 91% 8% 1% Retirees Civilians Note: No percentage reported for groups with insufficient data (n<30). Overall, 63% of respondents indicated they used an on post bowling center in the past 12 months. Use of on post bowling centers was higher among Spouses (68%) and Active Duty members (62%) than among Retirees (38%) and Civilians (54%). Of those who used an on post bowling center, frequency of use was greatest for video games/amusement games. Active Duty and Spouses used the bowling center with similar frequency for recreational bowling/open play but Spouses were much less likely to use the bowling center for unit functions/parties than Active Duty members, with 35% of Active Duty indicating use for unit functions/parties at 1-3 times per month. There were insufficient data to make response group comparisons for other bowling center activities or provide information on overall frequency of league play, bowling instructions, and shopping or getting services. On Post Bowling Center Satisfaction Figure 11.5 presents data on overall satisfaction (percent Satisfied/Very satisfied ) with on post bowling centers and satisfaction with selected features. For purposes of comparison, data for the Army overall and the overall total for the applicable Workforce category are also provided. Figure 11.6 presents data on overall satisfaction and satisfaction with selected features by response group. USAG Bamberg ICF International Page 67

68 Figure 11.5 Satisfaction with Bowling Center Overall Satisfaction and selected features* Army Overall Workforce Overall 84% 85% Overall 72% Facilities 75% Price per game 91% Variety of bowling programs 53% Quality of Equipment Customer service of staff 67% 66% Availability of lanes 77% Food and Beverage Service 56% 0% 50% *Overall Satisfaction data were collected on the web survey version only. A majority (72%) of users indicated they were satisfied (percent Satisfied/Very satisfied ) with bowling centers overall. With the exception of variety of bowling programs (53%) and food and beverage service (56%), all general features associated with the bowling center showed high levels of satisfaction all were 66% or more. Price per game (91%) showed the highest levels of satisfaction. USAG Bamberg ICF International Page 68

69 Figure 11.6 Satisfaction with Bowling Center by Response Group Overall Satisfaction 73% 70% Facilities 78% 69% Price per game 93% 88% Variety of bowling programs 44% 59% AD Quality of Equipment 69% 64% Spouse Retirees Customer service of staff 66% 67% Civilians Availability of lanes 76% 81% Food and Beverage Service 46% 61% 0% 50% 100% Note: No percentage reported for groups with insufficient data (n<30). *Overall Satisfaction data were collected on the web survey version only. Overall satisfaction with bowling centers (percent Satisfied/Very satisfied ) was near threequarters for Active Duty (73%) and Spouses (70%). There were insufficient data to show overall satisfaction for Retirees and Civilians. As a general trend, Active Duty members tended to show higher satisfaction with all general features associated with the bowling center than Spouses. The exception to this was in availability of lanes. There were insufficient data to show satisfaction levels for Retirees and Civilians. Summary of Interest, Use and Satisfaction With Bowling Centers Nearly three-quarters (73%) of all respondents indicated an interest in bowling centers (interest in leisure recreation and special interests). Nearly two-thirds of on post bowling center users were Active Duty members (63%), nearly one-third were Spouses (31%), and the remaining 5% were Retirees (1%) or Civilians (5%). USAG Bamberg ICF International Page 69

70 Overall, 63% of respondents indicated they used an on post bowling center in the past 12 months. Use of on post bowling centers was higher among Spouses (68%) and Active Duty members (62%) than among Retirees (38%) and Civilians (54%). Of those who used an on post bowling center, frequency of use was greatest for video games/amusement games. A majority (72%) of users indicated they were satisfied (percent Satisfied/Very satisfied ) with bowling centers overall. USAG Bamberg ICF International Page 70

71 11.2 Arts and Crafts Activities Summary of Arts and Crafts Activities Users* Active Duty Spouse Retiree Civilian 59% 33% 2% 7% AGE 25 or younger or older 9% 24% 23% 14% 30% Enlisted 62% PAYGRADE (ACTIVE DUTY) Officers 38% COMMUTE TIME FROM POST Less than 10 mins mins mins mins 60 mins or more 4% 77% 16% 3% 0% Yes HAVE CHILDREN No 55% 45% Married MARITAL STATUS Not Married 73% 27% *Estimates may not sum to 100% due to rounding. More than half of on post arts and crafts activities users were Active Duty members (59%), onethird were Spouses (33%), and the remaining 9% were Retirees (2%) or Civilians (7%). Nearly two-thirds of Active Duty users were enlisted (62%). A large percentage of users (70%) were under 40 years of age. Nearly three-quarters of users were married (73%) and over half had children (55%). USAG Bamberg ICF International Page 71

72 Arts and Crafts Activities On Post Use and Frequency of Use Figure 11.7 presents the percent of respondents who indicated they used the on post arts and crafts activities in the past 12 months. Figure 11.8 presents the frequency of use for those who indicated they used the on post arts and crafts activities. Data are presented for the population overall as well as for each response group. Figure 11.7 Use of Arts and Crafts Centers Total 19% AD 17% Spouse 22% Retirees 19% Civilians 25% 0% 50% USAG Bamberg ICF International Page 72

73 Figure 11.8 Frequency of use of Arts and Crafts Centers Less than once per month 1 3 times per month 4 or more times per month 66% 27% 7% AD Spouse 77% 23% Retirees Civilians Note: No percentage reported for groups with insufficient data (n<30). While about half of the respondents (55%) indicated an interest in on post arts and crafts activities (interest in leisure recreation and special interests), only 19% of respondents indicated they participated in on post arts and crafts activities. Participation was highest among Civilians (25%) and lowest among Active Duty (17%). Of those who participated in on post arts and crafts activities, two-thirds (66%) indicated they do so Less than once per month and just over one-quarter (27%) indicated they participate 1-3 times per month. There were insufficient data to provide frequency of use information for any of the response groups, except Spouses. Nearly one-quarter of Spouses (23%) participated in on post arts and crafts activities 1-3 times per month. Arts and Crafts Activities On Post Satisfaction Figure 11.9 presents data on overall satisfaction (percent Satisfied/Very satisfied ) with on post arts and crafts activities and satisfaction with selected features. For purposes of comparison, data for the Army overall and the overall total for the applicable Workforce category are also provided. Figure presents data on overall satisfaction and satisfaction with selected features by response group. USAG Bamberg ICF International Page 73

74 Figure 11.9 Satisfaction with Arts and Crafts Center Overall Satisfaction and Selected Features* Army Overall 79% Workforce Overall 84% Overall 90% Facilities Equipment 91% 89% Variety of programs 75% Staff 97% Convenience 79% 0% 50% *Overall Satisfaction data were collected on the web survey version only. A large majority of users (90%) indicated they were satisfied (percent Satisfied/Very satisfied ) with arts and crafts activities overall. When examining satisfaction with each of five general features associated with arts and crafts activities, satisfaction with staff (97%) was the highest. Satisfaction with the variety of programs (75%) and convenience (79%) were lowest, but still had high satisfaction ratings. USAG Bamberg ICF International Page 74

75 Figure Satisfaction with Arts and Crafts Centers by Response Group Overall and Selected Features* Overall Satisfaction Facilities 89% Equipment Variety of programs offered 59% 71% AD Spouse Retirees Civilians Staff 94% Convenience 79% 0% 50% 100% Note: No percentage reported for groups with insufficient data (n<30). *Overall Satisfaction data were collected on the web survey version only. There were insufficient data to provide overall satisfaction with the arts and craft centers for all four response groups. There were insufficient data to provide satisfaction with each of five general features associated with the activity for any of the response groups, except Spouses. Among Spouses, satisfaction ratings were above 70% for all features except the variety of programs offered, which had a satisfaction percentage of 59%. Summary of Interest, Use and Satisfaction With Arts and Crafts Activities More than half of on post arts and crafts activities users were Active Duty members (59%), one-third were Spouses (33%), and the remaining 9% were Retirees (2%) or Civilians (7%). USAG Bamberg ICF International Page 75

76 While about one-half (55%) of the respondents indicated an interest in on post arts and crafts activities (interest in leisure recreation and special interests), only 19% of respondents indicated they participated in on post arts and crafts activities. Users of the on post arts and crafts center reported high levels of satisfaction overall and with specific aspects of the facility and its programs. USAG Bamberg ICF International Page 76

77 11.3 On Post Automotive Skills Center Summary of Automotive Skills Center Users* Active Duty Spouse Retiree Civilian 73% 20% 2% 4% AGE 25 or younger or older 17% 13% 36% 10% 24% Enlisted 70% PAYGRADE (ACTIVE DUTY) Officers 30% COMMUTE TIME FROM POST Less than 10 mins mins mins mins 60 mins or more 9% 54% 20% 15% 2% Yes HAVE CHILDREN No 48% 52% Married MARITAL STATUS Not Married 75% 25% *Estimates may not sum to 100% due to rounding. Nearly three-quarters of on post automotive skills center users were Active Duty members (73%), 20% were Spouses, and the remaining 6% were Retirees (2%) or Civilians (4%). Over two-thirds of Active Duty users were enlisted (70%). Most users (76%) were 40 years of age or younger. Three-quarters of the users were married (75%) and slightly less than half had children (48%). USAG Bamberg ICF International Page 77

78 On Post Automotive Skills Center Use and Frequency of Use Figure presents the percent of respondents who indicated they used the on post automotive skills center in the past 12 months. Figure presents frequency of use for those who indicated they used the on post automotive skills center. Data are presented for the population overall as well as for each response group. Figure Use of Automotive Skills Center Total 43% AD 49% Spouse 30% Retirees 50% Civilians 38% 0% 50% Figure Automotive Skills Center Frequency of Use Less than once per month 1 3 times per month 4 or more times per month 56% 32% 12% AD 55% 31% 14% Spouse 61% 32% 7% Retirees Civilians Note: No percentage reported for groups with insufficient data (n<30). USAG Bamberg ICF International Page 78

79 Overall, 43% of the respondents indicated they used an on post automotive skills center in the past 12 months. Use of on post automotive skills centers was highest among Retirees (50%) and Active Duty members (49%). Civilians (38%) and Spouses (30%) had the lowest usage rates. The majority of respondents (56%) indicated that they used the on post automotive skills center less than once per month. Nearly one-third (32%) reported using the facility 1-3 times per month. Usage rates were slightly higher for Active Duty members than Spouses. There were insufficient data to report frequency of use information for Retirees and Civilians. On Post Automotive Skills Center Satisfaction Figure presents data on overall satisfaction (percent Satisfied/Very satisfied ) with on post automotive skills centers and satisfaction with selected features. For purposes of comparison, data for the Army overall and the overall total for the applicable Workforce category are also provided. Figure presents data on overall satisfaction and satisfaction with selected features by response group. Figure Satisfaction with Automotive Skills Center Overall and Selected Features* Army Overall Workforce Overall Overall 83% 83% 86% Facilities Equipment Variety of programs Staff Convenience 68% 75% 76% 84% 86% 0% 50% *Overall Satisfaction data were collected on the web survey version only. A large majority (86%) of users indicated they were satisfied (percent Satisfied/Very satisfied ) with automotive skills centers overall. Satisfaction with each of five general features associated with the facility was quite high all features were 68% (variety of programs) or above. Satisfaction with the staff (86%) was the highest across all the features. USAG Bamberg ICF International Page 79

80 Figure Satisfaction with Automotive Skills Center by Response Group Overall and Selected Features* Overall Satisfaction Facilities 83% 88% Equipment Variety of programs 73% 77% 68% 69% AD Spouse Retirees Civilians Staff 86% 86% Convenience 75% 79% 0% 50% Note: No percentage reported for groups with insufficient data (n<30). *Overall Satisfaction data were collected on the web survey version only. There were insufficient data to report levels of overall satisfaction for any of the response groups. Satisfaction with selected features of the automotive skills center was similar among Active Duty members and Spouses.. Summary of Interest, Use and Satisfaction With Automotive Skills Centers Nearly three-quarters of on post automotive skills center users were Active Duty members (73%), 20% were Spouses, and the remaining 6% were Retirees (2%) or Civilians (4%). USAG Bamberg ICF International Page 80

81 Overall, 43% of respondents indicated they used an on post automotive skills center in the past 12 months. Use of on post automotive skills centers was highest among Retirees (50%) and Active Duty members (49%). The majority of respondents (56%) indicated that they used the on post automotive skills center less than once per month. Nearly one-third (32%) reported using the facility 1-3 times per month. A large majority (86%) of users indicated they were satisfied (percent Satisfied/Very satisfied ) with automotive skills centers overall. USAG Bamberg ICF International Page 81

82 11.4 On Post Warrior Zones (Active Duty Only) Summary of Warrior Zone Users Active Duty* USAG Bamberg had less than 30 Active Duty respondents indicate they use on post Warrior Zones, thus no summary of on post Warrior Zone users is available. Those figures which were designated to present data on Warrior Zones (Figures through Figure 11.16) have been removed from this report. USAG Bamberg ICF International Page 82

83 12. Libraries This section presents this s data on interest in library activities, use of on post libraries, and frequency of use of libraries for various activities. Respondents were asked to indicate their level of interest in various library activities using a 4-point scale ranging from Not at all interested to Very interested. In addition, respondents were asked to indicate whether they used on post libraries and, if so, how frequently they used them for various activities. Frequency of use was captured by asking the respondent to select from one of four categories: Never; Sometimes, but less than once per month; 1-3 times per month; or 4 or more times per month. Figure 12.1 presents the percent of respondents who indicated they were interested (percent Somewhat/Very interested ) in a particular library activity. Figure 12.1 Interest in Library Activities Reading, viewing, listening to, or checking out materials 84% Studying/self development/independent research 75% Accessing the internet at the library 76% Accessing library resources from home 79% Library programs 58% 0% 50% Libraries ranked high (ranked 4 out of 22 programs) in the list of programs considered by respondents as most important to have on an Army. All of the library activities had at least one-half of the respondents indicating an interest in the activity. Greatest interest was in reading, viewing, listening to, or checking out materials and accessing library resources from home (79%). The lowest interest was in library programs (58%). USAG Bamberg ICF International Page 83

84 Figure 12.2 presents the data for each of the four response groups: Active Duty, Spouses, Retirees, and Civilians. Figure 12.2 Interest in Library Activities by Response Group Reading, viewing, listening to, or checking out materials 84% 88% 76% 73% Accessing library resources from home 67% 59% 68% 79% Studying/self development/independent research Accessing the internet at the library 81% 70% 47% 54% 83% 74% 58% 63% AD Spouse Retiree Civilian Library programs 41% 40% 58% 63% 0% 50% 100% While interest in library activities varied across the response groups, Active Duty members and Spouses tended to have greater interest levels than Retirees and Civilians. For all patron groups Active Duty (84%), Spouses (88%), Retirees (76%), and Civilians (73%) the highest interest levels were reported for reading, viewing, listening to, or checking out materials. Active Duty members also reported high interest in accessing the internet at the library (83%). USAG Bamberg ICF International Page 84

85 12.1 On Post Libraries Summary of On Post Library Users* Active Duty Spouse Retiree Civilian 66% 28% 2% 5% AGE 25 or younger or older 17% 21% 21% 19% 22% Enlisted 74% PAYGRADE (ACTIVE DUTY) Officers 26% COMMUTE TIME FROM POST Less than 10 mins mins mins mins 60 mins or more 8% 69% 12% 10% 1% Yes HAVE CHILDREN No 49% 51% MARITAL STATUS Married Not Married 72% 28% *Estimates may not sum to 100% due to rounding. The majority of on post library users were Active Duty members (66%), 28% were Spouses, and the remaining 7% were Retirees (2%) or Civilians (5%). Nearly three-quarters of Active Duty users were enlisted (74%). The majority of users (78%) were 40 years of age or younger. Nearly three-quarters of users were married (72%) and nearly half (49%) had children. USAG Bamberg ICF International Page 85

86 On Post Libraries Use and Frequency of Use Figure 12.3 presents the percent of respondents who indicated they used the on post library in the past 12 months. Figure 12.4 through Figure 12.9 present the frequency of use of the on post libraries for various activities. Data are presented for the population overall as well as for each response group. USAG Bamberg ICF International Page 86

87 Figure 12.3 Use of Libraries Overall and by Response Group Total 70% AD 72% Spouse 68% Retirees 51% Civilians 64% 0% 50% Figure 12.4a Frequency of Use of Libraries for Accessing the Internet Less than once per month 1 3 times per month 4 or more times per month 52% 30% 18% AD 48% 32% 20% Spouse 62% 25% 13% Retirees Civilians Note: No percentage reported for groups with insufficient data (n<30). USAG Bamberg ICF International Page 87

88 Figure 12.4b Frequency of Use of Libraries for Studying for Independent Research Less than once per month 1 3 times per month 4 or more times per month 43% 31% 26% AD 40% 32% 28% Spouse 50% 30% 20% Retirees Civilians Note: No percentage reported for groups with insufficient data (n<30). Figure 12.4c Frequency of Use of Libraries for Librarian Assistance with Reference, Research and/or Online Services Less than once per month 1 3 times per month 4 or more times per month 44% 36% 19% AD 38% 42% 19% Spouse 58% 24% 19% Retirees Civilians Note: No percentage reported for groups with insufficient data (n<30). USAG Bamberg ICF International Page 88

89 Figure 12.4d Frequency of Use of Libraries for Reading, Viewing, Listening and/or Checking Out Materials Less than once per month 1 3 times per month 4 or more times per month 31% 45% 25% AD 32% 48% 20% Spouse 30% 38% 32% Retirees Civilians Note: No percentage reported for groups with insufficient data (n<30). Figure 12.4e Frequency of Use of Libraries for Children's Activities Less than once per month 1 3 times per month 4 or more times per month 42% 38% 20% AD 36% 43% 21% Spouse 53% 30% 17% Retirees Civilians Note: No percentage reported for groups with insufficient data (n<30). USAG Bamberg ICF International Page 89

90 Figure 12.4f Frequency of Use of Libraries for Adult Activities Less than once per month 1 3 times per month 4 or more times per month 39% 34% 27% AD 33% 38% 29% Spouse Retirees Civilians Note: No percentage reported for groups with insufficient data (n<30). Overall, 70% of respondents indicated they used an on post library in the past 12 months. Use of on post libraries was higher among Active Duty members (72%), Spouses (68%), and Civilians (64%) than among Retirees (51%). The overall frequency of use patterns were greatest for reading, viewing, listening and/or checking out materials and use of the libraries for adult activities. In general, Active Duty had higher frequency of use for all library use activities than Spouses. There were insufficient data for reporting frequency of use of the library for all activities for Retirees and Civilians. USAG Bamberg ICF International Page 90

91 13. Army Child, Youth, and School Age Programs and Services This section presents this s data on use of and opinions on the value of Army Child, Youth, and School Age programs and services, and interest in youth activities and youth sports. Respondents, who had at least one child under the age of 18 that live with them or stay with them often, were asked to indicate their level of interest in various youth activities and youth sports using a 4-point scale ranging from Not at all interested to Very interested. Respondents were also asked whether they use Army Child Care services. Respondents who indicated they do not use these services were asked to indicate their reasons for not using it. In addition, respondents were asked to indicate their level of agreement with various statements intended to capture positive individual, family and organizational outcomes to which Army Child, Youth, and School Age programs potentially contribute. Agreement was measured using a 5- point scale ranging from Strongly disagree to Strongly agree. Figure 13.1 presents the percent of respondents overall and the percent of each response group who indicated they have a child(ren) under 18 currently living in their home or staying with them often (e.g., weekends, vacation). Figure 13.1 Respondents Living With Children Under 18 by Response Group Total 47% AD Spouse 38% 71% Yes Retirees Civilians 0% 50% Note: No percentage reported for groups with insufficient data (n<30). Nearly half (47%) of the respondents indicated they have children under 18 that live in their home or stay with them often. Over one-third (38%) of Active Duty members and almost threequarters (71%) of Spouses indicated they have children under 18. There were insufficient data to report these figures for Retirees and Civilians. Figure 13.2 presents the percent of respondents with children in each of four age groups (of those who indicated they have children under 18): 0 months to 5 years old, 6 to 12 years old, 13 to 15 years old, and 16 to 18 years old. Figure 13.3 presents the data for each of the four response groups: Active Duty, Spouses, Retirees, and Civilians. USAG Bamberg ICF International Page 91

92 Figure 13.2 Age Groups of Children Living With Respondent* 0 months to 5 years old 61% 6 years to 12 years old 47% 13 years to 15 years old 17% 16 years to 18 years old 0% 50% Note: No percentage reported for groups with insufficient data (n<30). *Estimates do not sum to 100% because respondents could chose multiple items (Mark all that apply). Of those who indicated they have children under 18 that live in their home or stay with them often, 61% indicated they have a child between 0 months and 5 years old. Nearly half (47%) have a child between 6 and 12 years old and 17% indicated they have a child who is13 to 15 years old. There were insufficient data to report on those with children 16 to 18 years old. Figure 13.3 Age Groups of Children Living With Respondent by Response Group* 56% AD Spouse 56% 70% 0 months to 5 years old 6 years to 12 years old Retiree 13 years to 15 years old 16 years to 18 years old Civilian 0% 50% Note: No percentage reported for groups with insufficient data (n<30). *Estimates do not sum to 100% because respondents could chose multiple items (Mark all that apply). Among Active Duty members (56%) and Spouses (70%), the majority have a child between 0 months and 5 years old. There were insufficient data to report age groups of children among Retirees and Civilians for all age groups. USAG Bamberg ICF International Page 92

93 Interest in Youth Activities and Sports Figure 13.4 presents the percent of respondents who indicated that they or their children are interested (percent Somewhat/Very interested ) in a particular youth activity by age group. Figure 13.5 presents the percent of respondents who indicated their children are interested (percent Somewhat/Very interested ) in a particular youth sport by age group. Figure 13.4 Interest in Youth Activities by Child Age Group Parents Night Out 28% 67% 62% Instructional Classes (Ballet, Karate, etc.) 80% 88% 78% Outdoor Adventure 82% 93% 73% Arts and Crafts 72% 70% 86% 0 months to 5 years old Teen Lock in 29% 44% 62% 6 years to 12 years old 13 years to 15 years old 16 years to 18 years old Homework/Tutoring 45% 68% 61% Computer Lab 54% 74% 75% Trips to Amusement Parks 71% 83% 0% 50% Note: No percentage reported for groups with insufficient data (n<30). In terms of youth activities, interest varied considerably based on the age group of the child. Instructional classes (ballet, karate, etc.), outdoor adventure and arts and crafts were a relatively strong interest among all age groups reported. As would be expected, parents with children age 0 months to 5 years reported much lower interest in a teen lock in, homework/tutoring, computer lab, and trips to amusement parks than those with older children. USAG Bamberg ICF International Page 93

94 There were insufficient data to report on interest for those with children between 16 and 18 years of age. Figure 13.5 Interest in Youth Sports by Child Age Group Bowling 61% 80% 86% Gymnastics 66% 70% Martial Arts 68% 80% Golf 35% 50% 0 months to 5 years old Skating 59% 69% 6 years to 12 years old 13 years to 15 years old 16 years to 18 years old Swimming 64% 79% 95% Horseback Riding 68% 70% Flag Football 34% 51% 0% 50% Note: No percentage reported for groups with insufficient data (n<30). In terms of youth sports, interest in swimming was the highest among parents of children age 0 months to 5 years old. Swimming, martial arts and bowling were the highest interest activities for children 6 to 12 years old. Bowling received the highest interest among parents of children between 13 and 15 years old. There were insufficient data to report on interest for those with children between 16 and 18 years of age and to report on interest in some activities among those with children between 13 and 15 years old. USAG Bamberg ICF International Page 94

95 13.1 Army Child Care Services Summary of Users of Army Child Care Services* Active Duty Spouse Retiree Civilian 64% 33% 0% 2% 25 or younger AGE or older 7% 18% 42% 22% 11% PAYGRADE Enlisted Officers 69% 31% On post RESIDENCE LOCATION Off post 51% 49% TIME SPENT DEPLOYED DURING THE LAST 3 YEARS Never Less than 3 months 3 months to 6 months 6 months to less than 1 year More than 1 year 27% 2% 9% 19% 43% *Estimates may not sum to 100% due to rounding. Nearly two-thirds of Army Child Care services users were Active Duty members (64%), onethird were Spouses (33%), and the remaining 2% were Civilians. A large percentage of Active Duty users were enlisted (69%). Nearly all users were 40 years old or younger (89%) and a slightly higher percentage of users lived on post (51%) than off post (49%). Over two-fifths of Amy Child Care services users (43%) had spent more than one year deployed during the last three years. USAG Bamberg ICF International Page 95

96 Army Child Care Services Use and Days of Use Figure 13.6 presents the percent of respondents who indicated they use Army Child Care services. Figure 13.6 Use of Army Child Care Services 46% AD Spouse 35% Retirees Civilians Note: No percentage reported for groups with insufficient data (n<30). Overall, 46% of respondents indicated they use Army Child Care services. Over one-third of Spouses (35%) reported using Army Child Care services. There were insufficient data to report use of Army Child Care services among the other response groups. Figure 13.7 presents use of Army Child Care or Army School Age Programs by age of child(ren). Figure 13.7 Use of Army Child Care Services or School Age Programs by Age Group 46% 0 months to 5 years old 50% 6 years to 12 years old 56% 13 years to 15 years old 20% 16 years to 18 years old Note: No percentage reported for groups with insufficient data (n<30). *Estimates do not sum to 100% because respondents could chose multiple items (Mark all that apply). USAG Bamberg ICF International Page 96

97 Figure 13.8 Days and Times Most Likely To Use Army Child Care or Army School Age Programs by Response Group* Weekdays (Before 0700 and Between ) 76% Weekdays (After 1800) 25% AD Spouse Retirees Civilians Weekends (Daytime and Evenings) 25% 0% 50% 100% Note: No percentage reported for groups with insufficient data (n<30). *Estimates do not sum to 100% because respondents could chose multiple items (Mark all that apply). Overall, 46% of respondents used Army Child Care or Army School Age Programs. Respondents with children 6 to 12 years old were most likely to use Army Child Care or Army School Age Programs than respondents with children in the other age groups. Spouses were most likely to use these programs during the weekdays before 0700 and between 0700 and There were insufficient data to report days and times most likely to use Army Child Care or Army School Age Programs for all other response groups. Summary of Use of Army Child Care Services Overall, 46% of respondents indicated they use Army Child Care services. Nearly two-thirds of Army Child Care services users were Active Duty members (64%), one-third were Spouses (33%), and the remaining 2% were Civilians. Respondents with children 6 to 12 years old were most likely to use Army Child Care or Army School Age Programs than respondents with children in the other age groups. USAG Bamberg ICF International Page 97

98 14. Food and Beverage The food and beverage section of the survey asked specific questions about breakfast, lunch and dinner, including how often respondents eat out for these meals and whether they eat on post or off post. In addition, respondents were asked to indicate the importance of several factors (e.g., prices, hours of operation, menu choices, customer service, etc.) in their decision of where to eat out and how much they typically spend when eating off post. The final question asked about satisfaction with the food and beverage service provided at specific on post Family and MWR facilities Location of Meals Eaten Out Figure 14.1 presents the percent of respondents who eat on post, off post, both on and off post, and neither. The question was asked separately for breakfast, lunch, and dinner. Figure 14.1 Frequency of Eating Out On Post and Off Post Never eat this meal out Eat out on post only Eat out on and off post Eat out off post only Dinner 14% 5% 58% 22% Lunch 9% 15% 73% 3% Breakfast 39% 28% 27% 7% In general, respondents were less likely to eat out for breakfast (39% indicated they never eat this meal out) than any of the other meals. Likelihood of eating out for lunch (91%) or dinner (86%) was similar. Nearly one-quarter of the respondents (22%) indicate that they eat out off post only for dinner. A large percentage (73%) indicated that they eat out on and off post for lunch. Figure 14.2 presents data for each meal by response group. USAG Bamberg ICF International Page 98

99 Figure 14.2 Location of Meals Eaten Out by Response Group Never eat this meal out Eat out on post only Eat out on and off post Eat out off post only AD 18% 7% 55% 20% Breakfast Lunch Dinner Spouse Retiree Civilian AD Spouse Retiree Civilian AD Spouse 4% 2% 22% 17% 11% 4% 12% 16% 8% 8% 5% 4% 17% 22% 39% 41% 69% 41% 49% 71% 76% 83% 33% 19% 62% 24% 24% 24% 38% 1% 7% 26% 3% 16% Retiree 39% 17% 36% 8% Civilian 30% 18% 49% 2% There was considerable variation across the response groups in the choice of locations to eat various meals out. Large percentages of each group indicated that they do not eat breakfast out. Large percentages of each group indicated they each out on and off post for lunch. Retirees were more likely than the other response groups to indicate they eat out on post only for lunch. Civilians were more likely than other response groups to indicate they eat out off post only for dinner. It would appear that some meal choice locations are most likely influenced by whether a person lives on or off post. Figure 14.3 provides a comparison of the data for respondents who live on post compared to those who live off post. USAG Bamberg ICF International Page 99

100 Figure 14.3 Comparison of Where Meals are Eaten Out by Residence Location Never eat this meal out Eat out on post only Eat out on and off post Eat out off post only Breakfast Lunch Dinner Live On post Live Off post Live On post Live Off post Live On post Live Off post 3% 7% 7% 11% 24% 4% 14% 16% 36% 42% 72% 46% 74% 72% 32% 24% 27% 27% 18% 26% 4% 2% 6% 7% In terms of an exclusive market, very few indicated they Eat out on post only for dinner or lunch. As would be expected, percentages of on post personnel who indicated that they Eat out on post only are slightly higher than percentages of off post personnel for breakfast and dinner. With some exceptions, and expected variations across the specific meals, sizeable percentages of respondents indicate they Eat out on and off post. Because this group considers both on and off post locations, they could be viewed as a possible target for marketing on post food and beverage services. USAG Bamberg ICF International Page 100

101 14.2 Frequency of Meals Eaten Out Figure 14.4 presents data on the frequency and location of meals eaten out. Figure 14.4 Frequency and Location of Meals Eaten Out Breakfast Lunch Dinner Never Eat Out On Post Eat Out Off Post Eat Out On Post Eat Out Off Post Eat Out On Post Eat Out Off Post Sometimes, but less than once/month 16% 12% 20% 36% 21% 45% 1 3 times/month 4 6 times/month 7 or more times/month 25% 64% 31% 28% 31% 35% 23% 27% 21% 18% 25% 18% 12% 13% 6% 10% 6% 16% 11% 8% 7% 5% 5% 2% *Percentages based only on respondents who reported they eat that meal out either on or off post. Large percentages of respondents indicated that they never eat out for breakfast either on post or off post. For dinner, respondents were over two times as likely to report never eating out on post (36%) than those reporting they never eat out off post (16%). Respondents were twice as likely to report eating out on post for lunch (16%) than eating out off post for lunch (8%). Lunch was the meal eaten out on post with the highest frequency, while dinner was the meal eaten out off post with the highest frequency. Figures 14.5, 14.6, and 14.7 provide data on the frequency and location of meals eaten out for each of the four response groups. USAG Bamberg ICF International Page 101

102 Figure 14.5 Frequency and Location of Meals Eaten Out Breakfast, by Response Group Never Sometimes, but less than once/month 1 3 times/month 4 6 times/month 7 or more times/month Civilian Retiree Spouse Active Duty Eat Out On Post Eat Out Off Post Eat Out On Post Eat Out Off Post Eat Out On Post Eat Out Off Post Eat Out On Post Eat Out Off Post 41% 69% 57% 59% 47% 32% 40% 20% 6% 40% 35% 22% 21% 13% 29% 27% 17% 16% 13% 7% 11% 10% 4% 3% 12% 3% 10% 4% 8% 10% 11% 2% 1% Note: No percentage reported for groups with insufficient data (n<30). USAG Bamberg ICF International Page 102

103 Figure 14.6 Frequency and Location of Meals Eaten Out Lunch by Response Group Never Sometimes, but less than once/month 1 3 times/month 4 6 times/month 7 or more times/month Civilian Retiree Spouse Active Duty Eat Out On Post Eat Out Off Post Eat Out On Post Eat Out Off Post Eat Out On Post Eat Out Off Post Eat Out On Post Eat Out Off Post 12% 24% 11% 11% 16% 8% 11% 17% 31% 38% 13% 22% 41% 28% 28% 35% 33% 23% 27% 34% 26% 11% 14% 24% 19% 10% 10% 17% 7% 21% 5% 24% 23% 13% 10% Note: No percentage reported for groups with insufficient data (n<30). USAG Bamberg ICF International Page 103

104 Figure 14.7 Frequency and Location of Meals Eaten Out Dinner by Response Group Never Sometimes, but less than once/month 1 3 times/month 4 6 times/month 7 or more times/month Civilian Retiree Spouse Active Duty Eat Out On Post Eat Out Off Post Eat Out On Post Eat Out Off Post Eat Out On Post Eat Out Off Post Eat Out On Post Eat Out Off Post 4% 38% 22% 26% 27% 25% 44% 23% 20% 55% 15% 19% 31% 26% 43% 14% 30% 25% 32% 10% 30% 15% 22% 3% 6% 6% 10% 9% 2% 13% 17% 37% 9% 11% 29% 7% 4% 5% 22% 14% USAG Bamberg ICF International Page 104

105 14.3 Importance of Certain Factors in the Decision of Where to Eat Out Respondents were provided a list of factors (e.g., prices, hours of operation, menu choices, customer service, etc.) and asked to indicate how important (i.e., Very important, Somewhat important, Not very important, or Not at all important), each factor was in their decision about where to eat out. The question was asked separately for breakfast, lunch, and dinner. Figure 14.8 presents the percentage of respondents who indicated the factor was important (percent Somewhat/Very important ) in their decision. Percentages are shown separately for breakfast, lunch, and dinner. Figure 14.8 Percentage of Respondents Indicating a Factor in Their Decision of Where to Eat Out Was Very Important/Somewhat Important Prices Hours of operation Customer Service Location/convenience Menu choices Speed Appearance/cleanliness 89% 90% 89% 94% 95% 96% 99% 96% 96% 99% 98% 95% 98% 98% 98% 95% 93% 88% 99% 96% 98% 0% 50% 100% Breakfast Lunch Dinner Figures 14.9, 14.10, and provide data for each of the factors contributing to where to eat out for breakfast, lunch, and dinner, respectively, for each respondent group. Factors such as appearance and cleanliness, menu choices, customer service, and location/ convenience seemed to be considered slightly more important than prices, hours of operation, and speed regardless of the meal. All factors but price and hours of operation were more important in the decision of where to eat for breakfast than for lunch or dinner. Location/ convenience and customer service were most important in deciding where to eat for lunch, while menu choices and appearance/cleanliness were most important in the decision of where to eat for dinner. USAG Bamberg ICF International Page 105

106 Figure 14.9 Percentage of Respondents Indicating a Factor in their Decision of Where to Eat Out Was Very Important/Somewhat Important Breakfast Prices Hours of operation Customer Service Location/convenience Menu choices Speed Appearance/cleanliness 89% 88% 86% 93% 97% 93% 100% 98% 88% 100% 97% 95% 100% 96% 93% 98% 88% 88% 100% 97% 93% 0% 50% 100% AD Spouse Retiree Civilian Note: No percentage reported for groups with insufficient data (n<30). USAG Bamberg ICF International Page 106

107 Figure Percentage of Respondents Indicating a Factor in their Decision of Where to Eat Out Was Very Important/Somewhat Important Lunch Prices Hours of operation Customer Service Location/convenience Menu choices Speed Appearance/cleanliness 89% 92% 87% 95% 94% 92% 95% 97% 89% 98% 97% 93% 98% 99% 92% 94% 90% 93% 95% 99% 91% 0% 50% 100% AD Spouse Retiree Civilian Note: No percentage reported for groups with insufficient data (n<30). USAG Bamberg ICF International Page 107

108 Figure Percentage of Respondents Indicating a Factor in their Decision of Where to Eat Out Was Very Important/Somewhat Important Dinner Prices Hours of operation Customer Service Location/convenience Menu choices Speed Appearance/cleanliness 88% 92% 87% 97% 96% 91% 97% 96% 96% 96% 94% 87% 97% 99% 97% 91% 84% 81% 97% 99% 97% 0% 50% 100% AD Spouse Retiree Civilian Note: No percentage reported for groups with insufficient data (n<30). All factors show high levels of importance across all of the meals for each response group. For nearly all factors across all meals, levels of importance were lower for Civilians than for Active Duty members and Spouses. USAG Bamberg ICF International Page 108

109 14.4 Amount Spent on Meals When Eating Off Post Respondents were given a range of prices and asked to indicate how much they typically spend when eating out off post. Figures 14.12, 14.13, and present this data for each meal for each response group. Figure Amount Typically Spent (Per Person) When Eating Out for Breakfast Off Post Do not eat out for breakfast Less than $3.00 $3.00 $5.99 $6.00 $8.99 $9.00 or more AD 68% 1% 11% 15% 4% Spouse 59% 6% 21% 11% 3% Retiree 57% 19% 16% 8% Civilian 39% 38% 20% 4% USAG Bamberg ICF International Page 109

110 Figure Amount Typically Spent (Per Person) When Eating Out for Lunch Off Post Do not eat out for lunch Less than $6.00 $6.00 $9.99 $10.00 $14.99 $15.00 or more AD 23% 4% 39% 25% 8% Spouse 13% 14% 46% 21% 6% Retiree 30% 3% 41% 22% 5% Civilian 13% 15% 42% 26% 4% USAG Bamberg ICF International Page 110

111 Figure Amount Typically Spent (Per Person) When Eating Out for Dinner Off Post Do not eat out for dinner Less than $12.00 $12.00 $14.99 $15.00 $19.99 $20.00 or more AD 22% 6% 23% 28% 21% Spouse 5% 17% 37% 27% 14% Retiree 22% 3% 22% 33% 19% Civilian 14% 12% 23% 34% 17% There were few differences across the response groups in terms of how much respondents typically spend on eating out. For breakfast and dinner, Retirees and Civilians tended to indicate spending slightly more for their meals than Spouses and Active Duty. However, Active Duty indicated spending more for lunch than the other three response groups. USAG Bamberg ICF International Page 111

112 14.5 Level of Satisfaction with Selected Food and Beverage Services The final question in the Food and Beverage section asked respondents about their level of satisfaction with selected food and beverage services offered at specific Family and MWR services/facilities. Satisfaction was measured using a 5-point scale ranging from Very dissatisfied to Very satisfied with a mid-point of Neither satisfied nor dissatisfied. Figure 14.15a through Figure 14.15e provides responses for the overall respondent sample for each of the facilities along with each respondent group for each of the facilities. For purposes of comparison, data for the Army overall and the overall total for the applicable Workforce category are also provided. Because the response scale included a Have not used and a Not available option, the data in Figures 14.15a through 14.15e are based on only those respondents who provided a satisfaction rating. Figure 14.15a Satisfaction With the Food and Beverage Service at Family and MWR Catering Services Very Satisfied / Satisfied Neutral Dissatisfied / Very Dissatisfied Army Overall 52% 40% 8% Workforce Overall 56% 36% 8% Overall 57% 32% 11% AD 60% 31% 9% Spouse 53% 32% 15% Retiree Civilian Note: No percentage reported for groups with insufficient data (n<30). USAG Bamberg ICF International Page 112

113 Figure 14.15b Satisfaction With the Food and Beverage Service at Clubs Very Satisfied / Satisfied Neutral Dissatisfied / Very Dissatisfied Army Overall 55% 34% 12% Workforce Overall 53% 33% 14% Overall 38% 36% 26% AD 39% 31% 29% Spouse 34% 47% 19% Retiree Civilian Note: No percentage reported for groups with insufficient data (n<30). Figure 14.15c Satisfaction With the Golf Course Snack Bar Very Satisfied / Satisfied Neutral Dissatisfied / Very Dissatisfied Army Overall 54% 39% 7% Workforce Overall 52% 40% 8% Overall 30% 48% 22% AD Spouse Retiree Civilian Note: No percentage reported for groups with insufficient data (n<30). USAG Bamberg ICF International Page 113

114 Figure 14.15d Satisfaction With the Bowling Center Snack Bar Very Satisfied / Satisfied Neutral Dissatisfied / Very Dissatisfied Army Overall 64% 27% 9% Workforce Overall 63% 25% 12% Overall 46% 23% 31% AD 49% 24% 27% Spouse 41% 18% 41% Retiree Civilian 33% 37% 30% Note: No percentage reported for groups with insufficient data (n<30). Figure 14.15e Satisfaction With Cool Beans Cafe (CAC) Very Satisfied / Satisfied Neutral Dissatisfied / Very Dissatisfied Overall 78% 18% 4% AD 79% 18% 4% Spouse 76% 19% 5% Retiree Civilian Note: No percentage reported for groups with insufficient data (n<30). When examining patron satisfaction with selected MWR food and beverage services, the Cool Beans Café (CAC) showed the highest level of satisfaction, (78% indicated Satisfied/Very satisfied ). This was followed by family and MWR catering services (57%), the bowling center snack bar (46%), the clubs (38%), and the golf course snack bar (30%). In general, slightly higher percentages of Active Duty members reported being satisfied with each of the facilities than Spouses and Civilians. Variation in levels of satisfaction by response USAG Bamberg ICF International Page 114

115 group across the facilities ranged from 3 percentage points (satisfaction with the food and beverage service at Cool Beans Cafe) to 16 percentage points (satisfaction with the food and beverage service at the bowling center snack bar). There were insufficient data to measure Retiree respondent satisfaction across all the selected MWR food and beverage services and to measure Civilian respondent satisfaction across all the selected MWR food and beverage services, except the bowling center snack bar. USAG Bamberg ICF International Page 115

116 APPENDIX A: Comparison of Selected Survey Items to 2005 Survey Data The 2012 MWR Services Survey was designed to be shorter, less complex and to present a lower burden on Army Community members than its predecessor survey instrument, the Army Leisure Needs Survey (LNS, fielded most recently in 2005). In light of the increasing number of surveys administered to Soldiers on behalf of the Department of Defense, the Department of the Army, other Federal agencies and outside organizations and an accompanying decline in overall response rates design features of the 2012 MWR Services survey included: A reduction of about 50% in the number of individual response elements from A methodological approach that asked respondents to consider one domain at a time. Respondents were presented a logical flow of questions that asked first about their interests in that domain (e.g., outdoor recreation), followed immediately by questions about their use of on post programs related to that domain and satisfaction ratings for that program. Elimination of overly large response category grids, which can appear intimidating and lend themselves to a patterned response or respondent straight-lining (i.e., checking all bubbles in a single column in order to complete the page quickly). Careful design of the web-based survey so that respondents lacking familiarity or interest with an activity or program would be automatically redirected, (using skip logic) to the next group of questions, to minimize item redundancy and respondent frustration. A cognitive pretest of the questionnaire with respondents from each patron group, the results of which demonstrated that nearly all patrons could complete the survey within 30 minutes. These changes were implemented to strike the appropriate balance for an MWR survey that fulfills IMCOM s requirements for actionable, reliable strategic marketing data while also recognizing the realities of increasing competition for Army Community members time and attention, particularly with respect to survey invitations. The resulting instrument proved successful in boosting response rates by 2 percentage points from the 2005 LNS, within a shorter fielding period; more than 4500 additional surveys were completed (56,721 completes in 2012 compared to 52,187 in 2005). As a result of the improvements in survey design described above, direct comparisons with 2005 survey items are limited, and in fact, were not the primary focus of the 2012 MWR Services Survey. Rather, the 2012 MWR Survey results should serve to provide MWR managers at all levels with up-to-date, customer derived information on their programs, and establish a new baseline upon which future trending can be conducted that incorporates these improvements to the instrument. With this caveat, this Appendix presents comparisons of selected 2012 MWR Services Survey results with those obtained from the 2005 LNS for this. Where applicable, differences in question or response construction between the surveys are provided. USAG Bamberg ICF International Page 116

117 Table A-1: Most Important MWR Programs and Services Total % Fitness Center/Physical Fitness Fitness Center/Gymnasium 86% Center Total % Athletic Fields 72% Army Lodging 67% Library 70% Child Development Center 52% Army Lodging 56% Library 49% Bowling Center 48% Athletic Fields/Sports Courts 44% Child Development Center Leisure Travel Service/Ticket and 47% Registration Office 40% Youth Center 45% School Age Services 40% 81% Table A-2: Use of Outdoor Recreation Center in Past 12 Months Total % Total % Used Facility in Past 12 Months 45% Used Facility in Past 12 Months 50% Table A-3: Frequency of Use of Outdoor Recreation Center Among Users* Total % Total % Less than once per month 61% Less than once per month 67% 1-3 times per 20% 29% month 1-3 times per month 4 or more times per month 19% 4 or more times per month 3% * Percentages may not sum to 100% due to rounding Table A-4: Overall Satisfaction with Outdoor Recreation Center Total % Total % Satisfaction with Outdoor Recreation Center 82% Satisfaction with Outdoor Recreation Center 83% USAG Bamberg ICF International Page 117

118 Table A-5: Use of Post Picnic and Recreation Areas in Past 12 Months Used Facility in Past 12 Months Total % 52% Used Facility in Past 12 Months Total % 53% Table A-6: Frequency of Use of Post Picnic and Recreation Areas Among Users* Total % Total % Less than once per month 57% Less than once per month 63% 1-3 times per month 39% 1-3 times per month 24% 4 or more times per month 4% 4 or more times per month 14% Table A-7: Overall Satisfaction with Post Picnic and Recreation Center Satisfaction with Post Picnic and Recreation Center Total % 78% Satisfaction with Post Picnic and Recreation Center Total % 83% Table A-8: Use of On Post Golf Course in Past 12 Months Used Facility in Past 12 Months Total % 16% Used Facility in Past 12 Months Total % 17% Table A-9: Frequency of Playing Golf on Post Among Users Total % Total % Less than once per month 34% Less than once per month 55% 1-3 per month 32% 1-3 times per month 32% 4 or more times per month 34% 4 or more times per month 13% USAG Bamberg ICF International Page 118

119 Table A-10: Overall Satisfaction with On Post Golf Course Overall Satisfaction with On Post Golf Course Total % 71% Overall Satisfaction with On Post Golf Course Total % 90% Table A-11: Use of On Post Fitness Centers in Past 12 Months Used Facility in Past 12 Months Total % 93% Used Facility in Past 12 Months Total % 80% Table A-12: Frequency of Use of On Post Fitness Facilities Among Users* Total % Total % Less than once per month 4% Less than once per week 21% 1-3 per month 12% 1-3 times per week 32% 4 or more times per month 84% 4 or more times per week 47% *The 2005 survey measured frequency per month. Since fitness facilities have relatively high frequency of use, the 2012 survey measured frequency per week. The 2012 survey measured use of and satisfaction with multiple facilities, if they existed. Data for 2012 in tables A-12 and A-13 are based on users of the s most frequently used facility. Table A-13: Overall Satisfaction with On Post Fitness Facilities Overall Satisfaction with On Post Fitness Center Total % 97% Overall Satisfaction with On Post Fitness Centers Total % 96% USAG Bamberg ICF International Page 119

120 Table A-14: Music Interested in Seeing Live in Concert* Total % Total % Rock 33% Rock 47% Rap/Hip Hop 31% Country 43% * The 2005 survey measured preferred types of music. The 2012 survey measured types of music you would like to see in concert. Table A-15: Use of On Post Bowling Center in Past 12 Months Used Facility in Past 12 Months Total % 69% Used Facility in Past 12 Months Total % 63% Table A-16: Frequency of Use of On Post Bowling Center Among Users* Total % Total % Less than once per month 56% Less than once per month 68% 1-3 per month 36% 1-3 times per month 28% 4 or more times per month 8% 4 or more times per month 3% *2012 survey data presented above are for Recreational Bowling/Open Play. Percentages may not sum to 100% due to rounding. Table A-17: Overall Satisfaction with On Post Bowling Center Total % Overall Satisfaction with Bowling Center 78% Overall Satisfaction with Bowling Center Total % 72% USAG Bamberg ICF International Page 120

121 Table A-18: Use of On Post Arts and Crafts Center in Past 12 Months Total % Total % Used Facility in Past 12 Months 34% Used Facility in Past 12 Months 19% Table A-19: Frequency of Use of On Post Arts and Crafts Center Among Users* Total % Total % Less than once per month 62% Less than once per month 66% 1-3 per month 27% 1-3 times per month 27% 4 or more times per month 10% 4 or more times per month 7% *Percentages may not sum to 100% due to rounding. Table A-20: Overall Satisfaction with On Post Arts and Crafts Center Total % Total % Overall Satisfaction with On Post Arts and Crafts Center 81% Overall Satisfaction with On Post Arts and Crafts Center 90% Table A-21: Use of On Post Automotive Skills Center in Past 12 Months Total % Total % Used Facility in Past 12 Months 44% Used Facility in Past 12 Months 43% Table A-22: Frequency of Use of On Post Automotive Skills Center Among Users Total % Total % Less than once per month 45% Less than once per month 56% 1-3 per month 34% 1-3 times per month 32% 4 or more times per month 21% 4 or more times per month 12% USAG Bamberg ICF International Page 121

122 Table A-23: Overall Satisfaction with On Post Automotive Skills Center Overall Satisfaction with On Post Automotive Skills Center Total % 89% Overall Satisfaction with On Post Automotive Skills Center Total % 86% Table A-24: Use of On Post Library in Past 12 Months Used Facility in Past 12 Months Total % Total % 67% Used Facility in Past 12 Months 70% Table A-25: Frequency of Use of On Post Library Among Users* Total % Less than once per month 31% Sometimes, but less than once Total % per month 1-3 per month 30% 1-3 times per month 45% 4 or more times per month 40% 4 or more times per month 25% 31% * 2012 results presented above represent frequency of library use for Reading, viewing, listening and/or checking out materials. Percentages may not sum to 100% due to rounding. Table A-26: Frequency of Eating Out for Breakfast (ON Post)* Total % Total % Never (ON Post) 49% Never (ON post) 45% Less than once per month 17% Less than once per month 23% 1-3 times per month 15% 1-3 times per month 18% 4-6 times per month 7% 4-6 times per month 6% 7 or more times per month 12% 7 or more times per month 7% *Percentages may not sum to 100% due to rounding. USAG Bamberg ICF International Page 122

123 Table A-27: Frequency of Eating Out for Lunch (ON Post)* Total % Total % Never (ON Post) 18% Never (ON post) 12% Less than once per month 17% Less than once per month 21% 1-3 times per month 23% 1-3 times per month 31% 4-6 times per month 19% 4-6 times per month 21% 7 or more times per month 22% 7 or more times per month 16% *Percentages may not sum to 100% due to rounding. Table A-28: Frequency of Eating Out for Dinner (ON Post) Total % Total % Never (ON Post) 28% Never (ON post) 36% Less than once per month 20% Less than once per month 28% 1-3 times per month 29% 1-3 times per month 25% 4-6 times per month 8% 4-6 times per month 6% 7 or more times per month 15% 7 or more times per month 5% Table A-29: Satisfaction with vs. Quality of Family and MWR Catering Services* Total % Total % Quality of MWR Catering Services 55% Satisfaction with MWR Catering Services 57% *The 2005 survey measured "quality" (percent reporting very good/good). The 2012 survey measured "satisfaction" (percent very satisfied/satisfied). Table A-30: Overall Satisfaction with Family and MWR Army Entertainment Services* Mean Mean Score Score Overall Quality of MWR Army Entertainment Services 3.79 Overall Satisfaction with Family and MWR Army Entertainment *The 2005 survey measured "quality" and 2012 survey measured satisfaction." Mean scores are presented rather than percent satisfied because the 2012 item was asked of all respondents, not just those reporting use USAG Bamberg ICF International Page 123

124 APPENDIX B: Background of Survey Regulations and policy require that Family and MWR programs engage in market research to understand the demographic profile of customers, along with their needs, preferences, and satisfaction. Additionally, the Deloitte 2009 U.S. Army Family and Morale, Welfare and Recreation Study of Family and MWR Overhead Efficiencies and the 2010 Family and MWR Marketing Data Call identified centralized research and survey support to marketing as an area of opportunity. Measuring leisure needs and market demands for Family and MWR programs will provide the critical data necessary to enable data-driven decision making for business planning, program development and resource allocation. The objective of this survey was to obtain the opinions, perceptions, attitudes, and interests of personnel supported by respective installations about specified MWR programs and to obtain an assessment of market share and market potential for MWR Programs and Services at the installation level. The 2012 Army MWR Services Survey provides data for the five-year program planning process and helps meet the requirements for needs assessments under AR and fulfill the requirement for customer satisfaction in the Installation Status Report Program. The project involved conducting surveys of persons stationed at or associated with 75 Army s worldwide. The specific focus was on the four market segments of Active Duty Service Members; Spouses of Active Duty Service Members; DoD employees; and Retirees. Target populations included individuals living on and off post. USAG Bamberg ICF International Page 124

125 APPENDIX C: Survey Methodology and Administration Survey Design Based on discussions with Family and MWR Program Managers on the content of the Basic Survey Form (BSF), ICF prepared the first draft of the instrument. Further development and refinement of the instrument took place in an iterative process of reviewing and refining the survey internally to work out issues of clarity, flow, recording format, and length of administration, using feedback from internal ICF reviewers. Regular feedback on survey content was also provided by Family and MWR Program Managers. As feedback was received internally and from Family and MWR Program Managers, ICF revised the instrument and prepared a refined version for cognitive testing. Based on participant feedback during the cognitive testing and additional feedback from Family and MWR Program Managers, ICF revised the survey. After finalization of the questionnaire items, ICF developed a web version of the survey, providing participants with two separate modes of completing the survey. Sampling, Response Rates and Data Weighting Complete details of the sampling plan, response rates and weighting of the data can be found in Appendix B of the Army level report in this series. Exhibit C-1 summarizes the relevant sampling, and response rate information for USAG Bamberg. Exhibit C-1: Sampling, Response Rates, and Data Weighting for USAG Bamberg Active Duty Spouse Retirees Civilian Totals population Target sample size Sample size adjusted for ineligible persons Number of surveys returned by selfreported market segments Response rate Final weights The headings on the left side of Exhibit C-1 have the following meaning: population - the population of each market segment given by DMDC Target sample size - the desired sample size calculated for a 95% confidence and a 5% margin of error Sample size adjusted for ineligible persons - the actual sample size after removing those members of the target sample that are ineligible for various reasons; documented in detail in Appendix B of the Army level report USAG Bamberg ICF International Page 125

126 Number of surveys returned by self-reported market segments - the number of surveys for market segments as determined by respondents' answers to one of the survey questions, rather than by DMDC. Response rates - the number of surveys returned as a proportion of the adjusted sample size Final weights - the weights used in the data analysis for this Survey Administration Surveys were administered to participants in phases. We began by sending a pre-notification to Active Duty and DoD Civilians with an AKO address. About 10 days later, these pre-notification s were followed with an announcement that included a URL and personalized password for completing the survey over the web. Active Duty and DoD Civilians from this group who did not complete the web survey were sent up to 2 reminders. Those from this group who still did not complete the web survey at that point were moved to the USPS mail group. About two weeks after we began sending pre-notification s, we began sending prenotification letters via USPS to Spouses and Retirees. Over the next 6-8 weeks we then sent mail out packages (MOPs) to all of the remaining participants. MOPs included a survey announcement, paper version of the survey, and unique survey URL and password if the participant preferred to complete the web survey. Following receipt of the MOP, those who did not complete the survey were sent up to two additional reminders via USPS mail that included their URL and password. Data Processing and Cleaning Data received from mail and web surveys were merged on a weekly basis to provide regular, estimates of return rates. Upon conclusion of data collection, the web and USPS data sets were merged to create a final data file. Prior to conducting analyses, ICF employed data coding and cleaning procedures to ensure the quality of the data in the file. Additional Survey Comments In both the paper and web versions of the survey, respondents were given space to provide additional comments or to suggest new activities to be included in Army Family MWR Programs. Specifically, in both the paper and web versions of the survey the final question was: Do you have any additional comments about your post's Family and MWR programs, or any suggestions for new activities that you would like to share? If so, please use the space below. USAG Bamberg ICF International Page 126

127 APPENDIX D: Army MWR Services Survey Report Portal To provide a means to answer nuanced questions by the user of this report or view additional data comparisons, ICF developed a report portal with a web-based interface to dynamic survey data. Using a dedicated password, the report user has access to the 62 questions in the survey. Pull-down menus provide filters to the survey data for selected demographic or respondent groups to generate customized results. More details of the Survey Portal can be found in Appendix C in the Army level report. USAG Bamberg ICF International Page 127

128 APPENDIX E: ICF Qualifications For more than 25 years ICF has conducted social science research focused on military personnel, veterans and military families including five consecutive iterations of the Army MWR Leisure Market Survey (1994, 1996, 1998, 2000, and 2005). Our interest in obtaining statistically valid results for the MWR Services Survey extends beyond our motivation as researchers to provide critical data to support IMCOM s decision-making for MWR business planning, program development and resource allocation. We are end users of the MWR surveys as well, regularly using these survey data to inform our marketing and field assessment studies (Project Validation Assessments/PVAs) for MWR programs in the Army and across the other military branches of service. More than two decades of experience in conducting over 200 PVAs worldwide across all services has given us an understanding of a wide range of MWR programs, including clubs/restaurants, bowling centers, golf courses, recreation lodging/motels/hotels, authorized retail operations, youth/teen centers, automotive skills centers, arts and crafts centers, community activity centers, sports fields and courts, skating rinks, aquatic facilities, outdoor recreation and equipment check-out centers, and entertainment facilities such as music and theater operations and Warrior Zones. Beyond MWR, ICF has helped the branches of service assess and support personnel and family readiness, warrior care, the home-based needs of service personnel and families, and the programs designed to address those needs. Our research-to-practice model has yielded solutions for improving service delivery and support, including the evaluation, design, implementation, and improvement of programs for Active and retired Service Members. Still longer is ICF s history serving federal, state, and local agencies, nonprofits, and the commercial sector in environment, energy, transportation, infrastructure, and public safety. Since 1969, ICF has been a global leader in the latest technologies to clients in these markets with over 4,500 employees serving in over 50 offices worldwide. USAG Bamberg ICF International Page 128

129 APPENDIX F: 2012 ARMY MWR SERVICES SURVEY USAG Bamberg ICF International Page 129

130 Army MWR Services Survey USAG Bamberg Please share your opinions of the Army's Family and MWR programs and services on this post by answering this survey. The results from this survey will help us decide where and how we can improve our service to customers. There are two ways to complete the survey: 1) Web: If you have internet access, we encourage you to complete the survey online. Please go to and type in your Web Survey Access Code, printed below. Your Web Survey Access Code: 2) Paper: If you do not have internet access or prefer completing a paper version of the survey, simply fill out this questionnaire and return it in the pre-addressed envelope provided. Please complete your survey as soon as possible. We appreciate your feedback very much, and thank you in advance for helping us to serve you better! MARKING INSTRUCTIONS Use a No. 2 pencil. You may use pen (blue or black ink) but making changes may not be possible. CORRECT MARK Fill in the circle completely. Erase cleanly any marks you wish to change. Do not make any stray marks on this form. INCORRECT MARKS Survey Approval Authority: U.S. Army Research Institute for the Behavioral and Social Sciences Survey Control Number: DAPE-ARI-AO RCS: MILPC3 Privacy Act Advisory Statement: Authority 10 U.S.C. section Information will be used to compile statistical data on interests and satisfaction with Family and Morale, Welfare and Recreation services at this installation. Statistical data on satisfaction levels and leisure trends may be compiled Army-wide. All responses are confidential. Disclosure of data is voluntary. There is no penalty for not providing requested information. DO NOT WRITE IN THIS AREA -1-

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