Participant Website Manual

Transcription

1 Participant Website Manual Welcome to the Participant Website, a secure Internet website that enables retirement plan participants to access and manage their accounts online. The website provides participants with real-time account management and information. The site allows participants to conveniently review their account, transfer their assets between investments, change investment elections, review their quarterly statements, and perform other functions. We are available to answer any questions you may have about the participant website! For assistance with website questions, please call the PenSys Daily Valuation Department at (800) If you have distribution questions or requests, please call the PenSys Distribution Department at (877)

2 Table of Contents Accessing the Participant Site...3 Welcome Page...3 Forgot PIN/Forgot User ID...4 First Time User Overview...4 First Time User Practice...5 Secret Question and Answer...5 Personal Preferences...6 Choosing E-Statements...6 Home Page...6 Guidance Plus...7 Investment Summary...7 Investment Performance...8 Transaction History...8 Website Activity...8 Source Summary...9 My Preferences (Participant Summary)...9 Change My PIN...9 Personalized User ID Loan Modeling Deferral Rate/Amount Retirement Calculator Beneficiary Future Investment Elections Realignment Automatic Rebalance Transfer/Exchange My E-Statements Statement On Demand My Performance Beneficiary Form Contact Information More Information PenSys Participant Website Manual Page 2 of 16

3 FORGOT ACCESSING PIN/FORGOT THE PARTICIPANT USER ID SITE If Visit you forgot your User ID and/or (a) and PIN, select select login the (b) appropriate on the top link right on of the the Welcome screen. To Page access and the complete participant the below website, steps select to determine Plan Participant your User Access ID and/or (c). reset your PIN. WELCOME PAGE: Utilize this page to access your account or to contact a specialist to answer your questions. If you forgot your User ID or your PIN, there are links that will allow you to determine your User ID or reset your PIN. These links only work if you have previously established your security question. You will be required to establish this question and answer on your first visit to the website (more information available on page 5). PenSys Participant Website Manual Page 3 of 16

4 FORGOT PIN/FORGOT USER ID If you forgot your User ID and/or PIN, select the appropriate link on the Welcome Page and complete the below steps to determine your User ID and/or reset your PIN. FIRST TIME USER OVERVIEW Participants accessing the website for the first time will be prompted to complete the following steps: Please select one to three images (be sure to remember all images that you select). When you visit our site in the future you will be presented with 9 images. Please select your 1-3 images in any order to gain access to your account. The image(s) you select will rarely be the exact picture you originally selected, but instead will be a picture within the same category. For example, if you select Birds, you will always see a bird, but not necessarily the bird you chose when you made your selection. PenSys Participant Website Manual Page 4 of 16

5 FIRST TIME USER - PRACTICE This screen is a sample of what you will see in the future when you login. The bird picture is different from the image that was originally selected. In this case, in order to proceed the participant should type the letter T in the Access Code box. Please remember the letter will always be different. When you see the First Time User Enrollment Complete message, you may click on Go to my Account to access your account. SECRET QUESTION AND ANSWER This page requires you to create a question and answer which will then allow you to recall your User ID or change your PIN from a link on the login page. You may return to this page to modify your secret question in the future. To update your Secret Question and Answer in the future, visit Plan Services > Secret Question and Answer. PenSys Participant Website Manual Page 5 of 16

6 PERSONAL PREFERENCES If you would like to receive confirmation of your website transactions or if you are interested in receiving e-statements (if applicable), you will need to update your address. If you do not want to update your address please select Opt-Out of Delivery for all three categories. The decision to receive confirmations can be changed at any time from the Plan Services > My Preferences page. CHOOSE E-STATEMENTS As mentioned above, you have the option to receive e-statements. Below are some of the benefits when you choose to receive e-statements: Obtain your electronic copy faster than paper Protect the environment Lower Costs: You may bear some of the costs associated with your retirement plan HOME PAGE The home page provides an overview of your Retirement Plan account and messages from your Plan Sponsor. PenSys Participant Website Manual Page 6 of 16

7 GUIDANCE PLUS Guidance Plus will help you better understand retirement planning. This education tool can help you project a comprehensive retirement outlook. INVESTMENT SUMMARY The Investment Summary page displays the balance by investment, the percent of each investment as it relates to your entire account balance, and your election percentage in each investment. PenSys Participant Website Manual Page 7 of 16

8 INVESTMENT PERFORMANCE This page lists all publicly traded investments available in your Plan and the performance as of the last quarter end. The icons to the right of each fund name link to a Morningstar prospectus and Morningstar fund fact page. TRANSACTION HISTORY This page allows you to view your account s historical activity. The summary view shows the type of transaction and the total amount. You can export your transaction history to Microsoft Excel or into Adobe Acrobat. WEBSITE ACTIVITY This page will display all activity requested through the website, including pending activity. If you would like to cancel pending activity listed in this section, you must cancel the submitted transaction before 10:30 A.M. PST. PenSys Participant Website Manual Page 8 of 16

9 SOURCE SUMMARY This page gives you a snapshot of your balance by source. By clicking on the source you can obtain the underlying fund detail. MY PREFERENCES (PARTICIPANT SUMMARY) This page displays the personal information that is on file for your account. It is important to ensure that the correct address and address are available. Confirmations of transactions you complete can be ed to you. Please provide your address and select what type(s) of confirmation you would like to receive. CHANGE MY PIN Your default PIN is a four to six digit numerical number. On this screen you can change your PIN to be any combination of numbers and letters up to 20 characters. PenSys Participant Website Manual Page 9 of 16

10 PERSONALIZED USER ID Your default User ID is your social security number. On this screen you can change your ID to be custom and alphanumeric. LOAN MODELING If your Plan allows for loans, the loan modeling functionality will be enabled. This page allows you to see how various loan amounts can be repaid. The interest rate is set to the prime rate plus one or two percent. Please note, your payment is an estimate depending on information provided to PenSys by the Plan Sponsor. Contact your Plan Sponsor for more information. PenSys Participant Website Manual Page 10 of 16

11 DEFERRAL RATE/AMOUNT This screen will be available if your employer has elected to allow deferral changes via the website. You may enter a new deferral percentage or dollar amount here. RETIREMENT CALCULATOR This is a basic retirement calculator or account projection. Alternatively, for a more comprehensive retirement outlook, you may use the Guidance Plus application. BENEFICIARY Please note: This section may be available depending on your Plan options. See paper form instructions on Page 15 for more information. Use this section to designate a beneficiary(s) to your account. A primary beneficiary is the first person or organization to receive the proceeds of a retirement plan upon the death of the plan participant. If the primary beneficiary is not living (or inactive in the case of an organization), the proceeds go to the designated contingent beneficiary. PenSys Participant Website Manual Page 11 of 16

12 FUTURE INVESTMENT ELECTIONS This page allows you to change how your future contributions are allocated. Upon completion, you will be asked if you would like to realign your account balance based on your elections. This will transfer your existing assets to reflect the percentage that you just elected. The term Investment Elections means the instructions provided by you to direct your employer and their service provider on how to invest your future contributions for all sources of money. Any amount that is invested on your behalf will follow your Investment Elections. REALIGNMENT This page allows you to realign your investment balances. The trades will be generated the same or next business day and will typically confirm 1 day after the trade date. After selecting the percentages to realign your current assets you will be asked if you would like to change your future investment elections. This option allows you to select how much you would like in each fund expressed as a percentage. For example, you currently have 60% in Fund A and 40% in Fund B. You would like to realign to reflect 1/3 in Fund A, B and C. To achieve this, enter 33% in each fund (one fund would be 34% to equal 100%). A transfer will be created, selling off the necessary amounts from Fund A and Fund B and transferring the amounts sold to Fund C. PenSys Participant Website Manual Page 12 of 16

13 AUTOMATIC REBALANCE This feature allows you to have your investment balances realigned every month, quarter, semiannually, or annually. You can choose your investment elections, or if your Plan has different investment models, you can choose one model. TRANSFER/EXCHANGE The transfer/exchange page allows you to select the percentage of assets from any fund in which you currently have a balance and redirect those assets to any available investment option in the plan. Please note that any of the transfer options listed below will not change your future elections (Investment Elections). MY E-STATEMENTS This page will have links to your most recent statements. PenSys Participant Website Manual Page 13 of 16

14 STATEMENT ON DEMAND On this page you can view your account activity for any date range. MY PERFORMANCE This page displays your personal rate of return in various graphs and charts. For more information, please visit the Chart Descriptions page. PenSys Participant Website Manual Page 14 of 16

15 BENEFICIARY FORM This document contains a beneficiary form that can be completed and returned to your employer. CONTACT INFORMATION This screen shows the contact information for website support at PenSys, Inc. You can also send the support contact a message from this page. In addition, the contact information is located on the login page of the website. PenSys Participant Website Manual Page 15 of 16

16 MORE INFORMATION Trade requests completed prior to 10:00 A.M. PST on business days will be transacted at the day s closing prices. Access your account anytime with our free mobile application My401(k) from the itunes App Store or Android Google Marketplace. FOR ASSISTANCE WITH WEBSITE QUESTIONS, PLEASE CALL THE PENSYS DAILY VALUATION DEPARTMENT AT IF YOU HAVE DISTRIBUTION QUESTIONS OR REQUESTS, PLEASE CALL THE PENSYS DISTRIBUTION DEPARTMENT AT DEDICATED TO THE SUCCESS OF YOUR QUALIFIED RETIREMENT PLAN SINCE 1995 PenSysInc.com Version PenSys Participant Website Manual Page 16 of 16