8 Contacts. In this Chapter...
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1 Green Book 2004 Contacts 8 Contacts Overview This chapter includes addresses and/or phone numbers of ACH contacts. These contacts are provided to handle any problems or questions that you may have concerning ACH payments and collections. In this Chapter... A. FMS Customer Assistance Staffs (CAS) B. Additional FMS ACH Contacts ACH Payment Operations ACH Marketing ACH Policy General ACH Questions C. Collections/EFTPS Contact Information Remittance Express (REX)/EFTPS EFTPS Assistance D. General Agency Contact Information E. Defense Finance and Accounting Service (DFAS) Contacts F. DFAS mypay Contacts
2 Contacts Green Book 2004 A. FMS Customer Assistance Staffs (CAS) The table below shows the addresses and phone numbers for the Customer Assistance Staffs. Financial institutions should contact the Customer Assistance Staff if they... need marketing information have questions regarding policy or compliance issues have operational questions have questions regarding Remittance Express (REX). Regional Financial Centers Customer Assistance Staffs Phone Number Austin Financial Center Customer Assistance Staff P.O. Box Austin, TX (512) Kansas City Financial Center Customer Assistance Staff P.O. Box Kansas City, MO (816) Philadelphia Financial Center Customer Assistance Staff P.O. Box Philadelphia, PA (215) San Francisco Financial Center Customer Assistance Staff P.O. Box San Francisco, CA (415) Note: If at any time the Federal paying agency (i.e., SSA, OPM, RRB, VA, BPD, IRS) cannot be reached, please contact your regional Customer Assistance Staff. 8-2
3 Green Book 2004 Contacts B. Additional FMS ACH Contacts For questions regarding Federal government ACH payment operations... Disbursement Management Division th Street, SW, Third Floor (202) For questions regarding ACH policy issues... Federal Finance th Street, SW, Fourth Floor (202) For general ACH questions... ACH Liaison Federal Finance th Street, SW, Fourth Floor (202)
4 Contacts Green Book 2004 C. Collections/EFTPS Contact Information For questions regarding REX operations... Financial Services Division th Street, SW, Third Floor (202) For questions regarding EFTPS operations... Tax Collection Division th Street, SW, Third Floor (202) EFTPS Assistance If a taxpayer is initiating Federal tax payments using EFTPS Through a Financial Institution (ACH Credit) see below for the appropriate customer service helplines northern Territory Southern Territory Routing Number Account Number Taxpayer Enrollment/Helpline (800) (800) Financial Institution Helpline (800) (800) Northern Territory Southern Territory 8-4
5 Green Book 2004 Contacts D. General Agency Contacts Agency Contact Social Security Administration (800) SSA-1213 or Office of Personnel Management (888) or Railroad Retirement Board (312) or Department of Veterans Affairs (800) or Veterans Compensation, Pension & Education (800) or Veterans Life Insurance (800) or Bureau of the Public Debt TreasuryDirect (800) or Series H/HH Savings Bonds (304) or Internal Revenue Service (800) or Department of Labor Black Lung (800) or See also Chapter 1, Appendix 2 Federal Employee Workers Compensation See Chapter 1, Appendix 2, and/or Longshore and Harbor Workers Compensation (202) For address, see Chapter 1, Appendix 2, or
6 Contacts Green Book 2004 E. Defense Finance and Accounting Service (DFAS) Contacts Military members with questions regarding their pay should address them to their local military pay office. The following is a list of DFAS Contact information. For additional information, including DFAS vendor contact information, visit Agency/Payment type Phone Army Active Duty Pay (Indianapolis) (888) (216) DSN Reserve Pay (Indianapolis) (888) (216) DSN Annuitant Pay (Cleveland) (800) Garnishment (Cleveland) (216) Out of Service Debt (Denver) (800) Vendor Pay (Indianapolis) (888) Navy Active Duty Pay (Cleveland) (888) Reserve Pay (Cleveland) (888) Annuitant Pay (Cleveland) (800) Garnishment (Cleveland) (216) Out of Service Debt (Denver) (800) Vendor Pay (Cleveland) (800) Air Force Active Duty Pay (Denver) (800) DSN Reserve Pay (Denver) (800) DSN Annuitant Pay (Cleveland) (800) Garnishment (Cleveland) (216) Out of Service Debt (Denver) (800) Vendor Pay (Denver) (888) Marine Corps Active Duty Pay (Kansas City) (888) Reserve Pay (Kansas City) (888) Annuitant Pay (Cleveland) (800) Garnishment (Cleveland) (216) Out of Service Debt (Denver) (800) Vendor Pay (Kansas City) (800) continued next page > 8-6
7 Green Book 2004 Contacts Defense Finance and Accounting Service (DFAS) Contacts (continued) Agency/Payment type Phone US Coast Guard Active Duty Pay (785) Reserves (785) Retired (785) F. Defense Finance and Accounting Service (DFAS) Contacts - mypay The mypay system is both an Internet service and an interactive voice response system (IVRS). mypay allows access to current pay information, pay accounts, and tax statements, plus allows selected changes directly to a DFAS pay account. mypay Internet site: mypay.dfas.mil or mypay touch-tone phone: Toll-free Commercial mypay Customer Support Unit: Toll-free Commercial DSN The Customer Support Unit will assist with any mypay or personal identification number (PIN) problems. 8-7
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