The Warm Home Discount 2017/18 The Warm Home Discount Scheme provides 140 rebate on your electricity bills in winter

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1 The Warm Home Discount 2017/18 The Warm Home Discount Scheme provides 140 rebate on your electricity bills in winter You may be eligible for the Warm Homes Discount through the automatic core group, or through the broader group. Core Group You will qualify automatically for the discount if, on 9 th July 2017, all of the following apply: Your supplier was part of the scheme You (or your partner) were getting the Guaranteed element of Pension Credit (even if you get Savings Credit as well) AND that person was named on the electricity bill. You do not need to do anything and should receive a letter from the Department of Work and Pensions from September 2017 onwards advising you of the discount. For any queries you can contact the Warm Home Discount Helpline on: or free phone (lines are open from September 2017 to March 2018) Broader Group Energy suppliers also offer the Warm Homes Discount to other customers in vulnerable groups, if they meet certain criteria. In general, you need to receive certain benefits or be on a low income (under 16,190 a year) - but the criteria differ slightly by supplier. Check with your supplier or use the information attached to see if you are eligible. You will need to apply each year, and it is important to sign up early in the autumn as availability is limited. Please note you may be required to provide documentary evidence to confirm your eligibility. To find out who supplies your electricity you can call Western Power Distribution on Participating electricity suppliers 2017/18 Not all suppliers offer the Warm Homes Discount, as they need to be a certain size before they are obliged to offer it. Bristol Energy (General Enquiries) British Gas / Scottish Gas / Sainsbury s Energy (Prepayment customers ) Co-operative Energy Economy Energy EDF Energy E.ON Extra Energy First Utility Flow Energy GB Energy M&S Energy (General Enquiries) (General Enquiries) (General Enquiries) (General Enquiries) (through Co-op) (through SSE) Npower Ovo (Prepayment customers ) SSE / Atlantic / Scottish Hydro / Southern Electric / SWALEC Scottish Power / Manweb Spark Energy (General Enquiries) Utilita Utility Warehouse Park Home residents (with electricity supply through site) These suppliers are voluntarily offering the Core Group element of the scheme only. Fischer Energy Our Power (General Enquiries) (General Enquiries)

2 Questions: What is excluded from my annual household income? Household income excludes Council Tax Benefit, Housing Benefit, Attendance Allowance, Disability Living Allowance or PIP, Child Benefit and Child Tax Credit; and is before tax and National Insurance are deducted (gross income). I receive no income-related benefits, but my annual household income is under 16,190 You can be eligible for the Warm Homes Discount with some suppliers if you have a low income and there is some form of vulnerability in the household. The criteria still varies by supplier, but these vulnerabilities could be a young child, a disability or health condition, or a pensioner. These suppliers are: British Gas / Sainsbury s Energy / The Co-op/ Economy Energy/ Extra Energy/ GB Energy/ First Utility / Npower / Ovo Energy / SSE / Scottish Power / Utility Warehouse. I m a pensioner with an annual income under 16,190 You can be eligible for the Warm Homes Discount with some suppliers without the need to receive Pension Credit. These suppliers are: British Gas / Sainsbury s Energy / Economy Energy/ Scottish Power / The Co-op/ First Utility You may be eligible with E.ON if you receive council tax reduction (not single person discount) and were born on or before 31 March I think I m automatically entitled to the discount but haven t heard anything from the DWP The Department of Work and Pensions will begin to write to eligible customers in September At the top right hand side of the letter they send you there ll be a reference number either beginning with the letters M or U. If your reference number begins with an M: This means you don t need to do anything. The DWP know who your electricity supplier was on the 9 th July 2017, and that supplier will pay your discount by May If your Reference number begins with a U: This means that the DWP aren't sure who your electricity supplier is. You ll need to give the Helpline a call ( ) and give them your electricity account number and Meter Point Administration Number (MPAN). You'll find the information you need on your electricity bill, so have this handy when you call. But don t delay, if you don t call them by the date specified on your letter, you won't get your discount. NB. Rebates paid under the Warm Home Discount Scheme will not affect any Cold Weather Payment or Winter Fuel Payment you may receive I ve changed supplier, who will give me my Warm Home Discount? If you're in the Core Group and expecting an automatic discount: The company that supplied your electricity on 9 th July 2017 is responsible for giving you the discount, even if you re now with another supplier. Check with your old supplier how they will pay it, and if you also change address keep them informed as the discount may arrive as a cheque. If you're in the Broader Group and have applied for a discount: If you change electricity supplier before you ve received the discount, you won t be eligible with your old supplier. You ll need to contact your new supplier and apply with them instead, and be aware that their criteria may be different or they may have closed to new Warm Homes Discount applications.

3 Not yet open To qualify you must be the account holder or partner of the account holder and are required to meet one of the following criteria: A) In receipt of the Savings or Guarantee & Savings element of the State Pension Credit (unless already qualifying as part of Core Group). B) In receipt of one of the following means tested eligible benefits: Income Support. Income based Jobseekers Allowance. Income related Employment and Support Allowance (which includes a work related activity or support component). Universal Credit (low income elements). And includes one of the following: Child element for children aged 5 or under. Disabled child element. C) Be a customer with a gross annual household income (HHI) of less than 16,190 and the account holder is living with mental or physical disability or illness, or there is vulnerability within the home (children living in the house aged 5 or under) or of pensionable age. D) Be a customer with a gross annual household income (HHI) of less than 16,190 and spend 10% or more of household income on energy bills to heat the property. To apply call (or for prepayment customers ) Or visit: The same criteria apply to customers of Sainsbury Energy who apply on the same number To qualify for you (or your partner) must meet one condition from each section: SECTION A In receipt of the Savings Element of Pension Credit only In receipt of Council Tax Reduction (excludes 25% single person s discount) In receipt of Income Support In receipt of Income-based or Contribution-based Job Seekers Allowance (JSA) In receipt of Income-related or Contribution-based Employment & Support Allowance (ESA) In receipt of Working Tax Credit In receipt of Housing Benefit with a total annual household income of 16,190 or less (before tax and National Insurance) In receipt of Child Tax Credit where the award statement shows a total annual household income of 16,190 or less In receipt of Universal Credit with a total annual household income of 16,190 or less (before tax and National Insurance) A total annual household income of 16,190 or less (before tax and National Insurance) SECTION B In receipt of Personal Independence Payments (PIP) or Disability Living Allowance (DLA) In receipt of any Income-related benefit which includes: a Carer s Premium and Carer s Allowance (for someone within the applicant s household) OR Attendance Allowance (for the applicant or their partner) Hold a Maternity Exemption Certificate (MATEX) Hold a Medical Exemption Certificate (MEDEX) Hold a valid war pension NHS exemption certificate and the prescription is for your disability Are aged 62 and over

4 Are disabled or someone else within the household has a disability Have a dependent child under 5 (dependent child who normally resides with the applicant) Have a dependent child aged 6 16 (dependent child who normally resides with the applicant), or under 20 if in full time education (dependent child who normally resides with the applicant) In receipt of the limited capability for work element of Universal Credit Applications can be made online on the following link: Or paper application forms can be downloaded on the link above or requested by ing whd@cooperativeenergy.coop Call Warm Home Discount Team on freephone (option 6, then 1). Section A Do you receive? Income Related Employment Support Allowance; Income Based Jobseeker's Allowance; Income Support; Universal credit, and on a gross annual income not exceeding 16,190 Total gross household income is less than 16,190 Pension Credit Savings Credit AND Section B Do you or a member of your household Have parental responsibility for a child under 18 and in full time education, or a child under 16 Receive Child Tax Credit or Working Tax Credit Receive Disability Living Allowance (DLA), Personal Independence Payment (PIP), Incapacity Benefit or Attendance Allowance Receive the disabled child element Receive an income related benefit, which includes a disabled child premium, disability premium, severe disability premium, enhanced disability premium or universal credit equivalent Receive Pensioner Premium, Higher Pension Premium or Enhanced Pensioner Premium Receive exemption from NHS prescription charges (where applicable) and are in receipt of a current NHS MATEX or MEDEX Certificate Have a household Fuel spend which is greater than 10% of annual household income Have a member of the household aged 63 or over IMPORTANT NOTE: Economy Energy seem to require evidence to proceed application. Please note in the application stage you have the opportunity to upload and provide evidence prior to being selected; doing so at this stage could increase the processing speed of your application, and we highly encourage this. For more information and to apply: or call To qualify for you or your partner living with you must meet the eligibility criteria from one of the 4 groups below: Group 1 - receive one of the following benefits: Income support Income-related employment and support allowance Income-based job seekers allowance AND one of the following: - Has parental responsibility for a child under the age of 5 who ordinarily resides with you - A disabled child premium or child tax credit which includes a disability or severe disability element - A disability premium, enhanced disability premium, severe disability premium - Disability living allowance, personal independence payment or attendance allowance for you or another adult living with you - a work related activity or support component - A pensioner premium, higher pensioner premium or enhanced pensioner premium Group 2

5 Receive universal credit, and are not in work; or is in work/self employed and on a total annual income of less than 16,190 AND one of the following: - Is in receipt of the limited capability for work element, with or without a work-related activity element - Is in receipt of the disabled child element - disability living allowance or personal independence payment or attendance allowance for you or another adult living with you, - Has parental responsibility for a child under the age of 5 who ordinarily resides with you Group 3 Receive child tax credit by virtue of an award which is based on your annual income not exceeding 16,190 Group 4 Receive working tax credit and have a household income of 16,190 or less AND one of the following: - Have parental responsibility for a child under the age of 5 who ordinarily resides with you - Is in receipt of a disabled worker element or severe disability element, disability living allowance or personal independence payment or attendance allowance for you or another adult living with you - Is aged 62 years or over Group 5 - receive the Savings element of Pension Credit only To apply please call: Or visit: To qualify for you or your partner must the eligibility criteria from one of the 6 groups below: Group 1 Pensioners In receipt of the Savings Element of Pension Credit only or In receipt of Council Tax Reduction (not single person s discount) and born on or before 31 March 1954 Group 2 receive Child Tax Credits (or the Universal Credit equivalent) with a household income of 16,190 or less Group 3 - receive Income-related Employment and Support Allowance (contribution based employment and support allowance is not a qualifying benefit) Group 4 - receive Income Support or Income-Based Job Seekers Allowance with one of the following A disability or pensioner premium Disabled child premium Child Tax Credit that includes a disability or severe disability element A child under 5 living with you Disability Living Allowance (DLA) or Personal Independence Payment (PIP) has either a Maternity Exception Certificate (MATEX) or a medical exemption certificate (MEDEX) Group 5 receive Working Tax credit with a relevant income of 16,190 or less with either of the following: receive DLA or PIP has either MATEX or MEDEX certificate Group 6 Receives Universal Credit with a total household income of less than 16,190 with either: Limited capability for work element (with or without a work-related activity element) A child element (with or without the disabled child element) To apply please call: Or visit: (need address) Not yet open website says October AND

6 Call or online Not yet open To qualify you must meet the eligibility criteria from one of the 5 groups below: Group 1 Aged 65 or over and receive the Savings element of the State Pension Credit but not the Guarantee element. Group2 If you receive one of the following means-tested eligible benefits: Income support Income related employment and support allowance which includes a work related or support component Income based Jobseekers Allowance And your household includes either: A dependent child aged five years or under A dependent child between five and 18 years and in full time education Group 3 You or your partner must be in receipt of one or more of the following list: Work related or support component to your Employment and Support allowance, or; Disability Premium, Enhanced Disability Premium or Severe Disability Premium, or; Carer s Premium, or; Pensioner Premium, Higher Pension Premium or Enhanced Pensioner Premium.

7 Group 4 You receive universal credit and are not in work or are self-employed and on an annual income not exceeding 16,190 And either: Is in receipt of the limited capability for work element, with or without a work-related activity element, or; Is in receipt of the disabled child element, or; Has parental responsibility for a child aged 5 years or under who ordinarily resides with that person, or; Has parental responsibility for a child between 5 and 18 years and in full time education who ordinarily resides with that person. Group 5 If your household has an annual income of less than 16,190 and has one or more of the following vulnerability indicators: The customer household must include: i) A dependent child aged five years or under and/or ii) A dependent child between five and 18 years and in full time education or; OR you or your partner, i) is aged 60 or over, or; ii) receives Personal Independence Payments, Disability Living Allowance, Incapacity Benefit or Attendance Allowance for themselves or for another adult or child living with them, or; iii) receives exemption from NHS prescription charges because they have on-going / chronic illness, or; iv) is registered disabled, or; v) is living with a mental or physical disability or illness. Can only apply online: Not yet open- can register interest To qualify for you must meet one condition from each section: Section A Receive Income Support Receive Income-based Jobseeker's Allowance Receive Income-related Employment and Support Allowance (ESA) Receive Universal Credit Your total gross household income is less than 16,190 Section B Have Parental responsibility for a child aged 5 or under Receive Child Tax Credit Receive a Disability premium, enhanced disability premium or severe disability premium Receive Disability Living Allowance (For an adult or child within the household) or Personal Independence Payment (PIP) Receive Long term Incapacity Benefit Receive a Pensioner Premium, Higher Pensioner Premium or Enhanced Pensioner Premium To apply please call: Or visit: Not yet open To qualify you must meet the eligibility criteria from one of the 4 groups below: Group 1 Receive Income Support or Income-based Jobseekers Allowance, with any of the following: 1) Parental responsibility for a child under the age of 5 who ordinarily resides with that person 2) The household has a child aged 18 years or under and in full-time education (born on or after 01/04/1998) 3) Customer is in receipt of a current MATEX or MEDEX certificate

8 4) You currently receive any one of the following: child tax credit which includes a disability or severe disability element; a disabled child premium; a disability premium, enhanced disability premium or severe disability premium a pensioner premium, higher pensioner premium or enhanced pensioner premium Group 2 Receive Income-related Employment and Support Allowance (ESA), which includes the support or work-related component of ESA and one of the following: 1) Receive a work related activity or support component 2) Parental responsibility for a child under the age of 5 who ordinarily resides with that person 3) The household has a child aged 18 years or under and in full-time education (born on or after 01/04/1998) 4) Customer is in receipt of a current MATEX or MEDEX certificate 5) You currently receive any one of the following: child tax credit which includes a disability or severe disability element; a disabled child premium; a disability premium, enhanced disability premium or severe disability premium a pensioner premium, higher pensioner premium or enhanced pensioner premium Group 3 You or partner is in receipt of Universal Credit and are either not in work or are self-employed (and Gross Annual Household Income not exceeding 16,190) and you have/receive any of the following: 1) Has parental responsibility for a child under the age of 5 who ordinarily resides with that person 2) The household has a child aged 18 years or under and in full-time education (born on or after 01/04/1998) 3) You are in receipt of the limited capability for work element, with or without a work-related activity element 4) You are in receipt of the disabled child element (whether in employment or not) 5) You are in receipt of a current MATEX or MEDEX certificate 6) You receive disability benefits or are registered disabled Group 4 Have a total household income of less that 16,190 and one of the following apply: 1)Have parental responsibility for a child under the age of 5 who ordinarily resides with that person 2) The household has a child aged 18 years or under and in full-time education (born on or after 01/04/1998) 3) A child who is Disabled and getting a Child Disability Premium or Child Tax Credit that includes a disability or severe disability element or UC equivalent 4) You receive disability benefits or are registered disabled 5) You require constant care 6) An individual relies on Mains Powered Medical Equipment 7) Long term physical or mental illness (Learning Difficulties) 8) You are in receipt of a current MATEX or MEDEX certificate 9) Your Fuel bills for heating are more than 10% of Gross Annual Household Income You may also be eligible if: You are exempt from NHS prescription charges because you have an ongoing or chronic illness or are pregnant, or had a baby in the last 12 months A member of your household is in need of constant care A member of your household has a long term physical or mental illness A member of your household relies on main powered medical equipment Your household fuel bills are more than 10% of your gross annual household income Can I get the Warm Home Discount if I have a prepayment meter? Yes. If you qualify and your application is successful, we ll add credit to your account remotely and you ll see it the next time you top up at any outlet. Alternatively, we may send you a voucher. If you have a Smart meter, your rebate will automatically update on your meter. We can apply for the customer using the form below but we need to write CSE WHD in the Agent ID field. To apply fill in the online application form:

9 To qualify for you or your partner living with you must meet the eligibility criteria from one of the 6 groups below: Group 1 - Pensioners In receipt of the savings element of Pension Credit only Or In receipt of Income Support, income-based Jobseeker s Allowance, income-related ESA or Universal Credit AND a pensioner premium (all rates). Group 2 - Chronically sick and/or disabled people In receipt of Incapacity Benefit or Severe Disablement Allowance or Employment and Support Allowance AND either Housing or Council Tax benefit Group 3 Out of work Receive Income Support, income-based Jobseeker's Allowance, or income-related Employment and Support Allowance AND one of the following statements applies to me: I have a child living with me who was born on or after 01 April 2012 I receive Disability Living Allowance / or I receive Disability Living Allowance on behalf of a child living with me who was born on or after 01 April 1998 I have a child living with me aged 18 years or under and in full time education born on or after 1 April 1999 I receive Disability Living Allowance (DLA) / Personal Independence Payment (PIP) I receive Incapacity benefit or Serve Disablement Benefit (these only relate to Income Based Jobseekers allowance) I receive War Disablement Pension I receive Industrial Injuries Disablement Benefit I receive an additional payment (such as the work-related activity group or support component of Employment and Support Allowance) because I am sick or disabled. A limited capacity for work element (with or without a work-related activity element (this is only relates to Universal Credit) I receive a disability premium (all rates) OR I have a total household annual income of less than 16,190 AND receive Working Tax Credits or the Universal Credit equivalent AND a Disability Living Allowance (DLA)/ Personal Independence Payments (PIP). Group 4 - Families I receive Income Support, income-based Jobseeker's Allowance, or income-related Employment and Support Allowance AND one of the following statements applies to me: I have a child living with me who was born on or after 01 April 2012 I receive Disability Living Allowance on behalf of a child living with me born on or after April 1998 Group 5 Free school meals I have a child living with me who receives free school meals who was born on or before 01 April 2009 NB. You do not need to be in receipt of IS, JSA or ESA. Group 6 Low income households Have a household annual income of less than 16,190, and receives child tax credits or the universal credit equivalent AND one of the following: I receive disability premium (all rates) I receive pensioner premium (all rates) I have a child living with me who was born on or after 01 April 2009 I receive child tax credit which includes a disability premium for a child living with me who was born on or after 01 April 1998 I have a disabled child with a disability premium living with me born on or after 01 April 1998

10 To apply (can only apply using print out forms) please visit: This same eligibility criteria applies to customers of: Atlantic; Ebico; M&S Energy; Scottish Hydro; Southern Electric and SWALEC You or another member of your household must be in receipt of: Receive Income Support Receive Income Related Employment and Support Allowance Receive Income Based Jobseeker s Allowance Universal Credit and is not in work or Self-Employed OR Your total gross household income is less than 16,190 and your household also meets at least one of the following: there is a child 5 years or under permanently living in the household (Born on or after 01 st April 2012); there is a child 18 years or under in full time education (Born on or after 01st April 1999) in the household; a child in the household is entitled to free school meals; You or another member of your household: receives Child Tax Credit or Working Tax Credit which includes a disability element or severe disability element, disabled child element or severely disabled child element or family element or Universal Credit Equivalent; receives an Income Related Benefit which includes a disabled child premium, disability premium, severe disability premium, enhanced disability premium or Universal Credit Equivalent; receives Pensioner Premium, higher Pensioner Premium or Enhanced Pensioner Premium; is in receipt of the limited Capability for work element with or without a work-related activity element; is in receipt of the disabled child element; receives Disability Living Allowance (DLA), Personal Independence Payment (PIP), Incapacity Benefit or Attendance Allowance; is aged 64 or over; receives exemption from NHS prescription charges due to medical or maternity reasons your household s annual energy spend is more than 10% of annual income To apply please visit: Warm Home Discount Online Application form Or call (from landline) / (from mobile) for help. Not yet open can register interest Open between 14 Aug 18 Sept 2017 To be eligible you must meet at least one of the following main benefits and a sub element of this benefit: Income Support, Income based JSA, ESA (which includes a work related or support element). Which also includes one of the following sub criteria(s): A child under the age of 5 Child Tax Credit, which includes disability or severe disability element A disabled child premium A pensioner premium, higher pensioner premium or enhanced pensioner premium Child Tax Credit by virtue of an aware, which is based on an annual income not exceeding 16,190, which also includes one of the following sub criteria(s): A disability or severe disability element A disabled child premium A child under the age of 5

11 A person who is in receipt of universal credit (UC LIVE customers) and is not in work or self-employed and with a household income not exceeding 16,190 and: Is in receipt of the limited capability for work element, with or without a work related activity element Is in receipt of the disabled child element; or Has parental responsibility for a child under the age of 5 who ordinarily resides with that person. To apply call or visit Qualifying customers must meet one condition from each section: Section A Income Support Income based Jobseekers Allowance Income related Employment and Support Allowance (ESA) Universal credit Household annual income less than 16,190 Section B Child tax credit (with or without a disability or severe disability element) A disability premium, enhanced disability premium or severe disability premium Disability Living Allowance/ Attendance Allowance (for an adult or child within the household) Personal Independence Payment Long term incapacity benefit Has parental responsibility for a child under five who lives with them A disabled child premium Pensioner premium, higher pensioner premium or enhanced pensioner premium Apply now by entering your membership number on this site: and complete a short form. Or if you have any questions call Not yet open can register interest Park Home Warm Home Discount You can apply for the Park Homes WHD rebate if you are resident on a Park Home site (must pay or be exempt from council tax) and pay for your electricity through your park site owner. You or your partner are: In receipt of the Savings or Guarantee & Savings element of the State Pension Credit (unless already qualifying as part of Core Group) OR In receipt of one of the following means tested eligible benefits: Income Support Income based Jobseekers' Allowance Income related Employment and Support Allowance (which includes a work related activity or support component) Universal Credit (low income elements) And includes one of the following: Child element for children aged 5 or under Disabled child element Disability or pensioner premiums OR The gross annual household income is less than 16,190 and the account holder is living with mental or physical disability or illness, or there is vulnerability within the home (children living in the house aged 5 or under) or of pensionable age, or receiving disability benefits.

12 The gross annual household income is less than 16,190 and spend 10% or more of gross annual household income on energy bills to heat your home. OR In order to complete a registration we will need details of all the benefits you receive and their amounts, as well as any other household income. Please have this information to hand when you call. Also ensure you have your national insurance number, as this is asked for as part of the application process. The Scheme is being funded by energy suppliers and is administered by Charis Grants Limited. If you are eligible for the Warm Home Discount rebate, a cheque for 140 will be sent to you before 31 May You will be required to bank this cheque within 3 weeks of receipt. You can apply online or call Source: Department of Energy & Climate Change (DECC); Atlantic; British Gas; Co-operative Energy; Ebico; E-on; EDF; First Utility; OVO; npower; M&S Energy; Sainsbury s Energy; Scottish & Southern Energy (SSE), Scottish Hydro; Scottish Power; Southern Electric; SWALEC, Utilita and The Utility Warehouse