2 NeGP Vision Make all Government services accessible to the common man in his locality, through common service delivery outlets, and ensure efficiency, transparency, and reliability of such services at affordable costs to realise the basic needs of the common man - Vision Statement of NeGP, DeitY, Government of India 2
3 Mission Mode Projects 31 Mission Mode Projects divided into: 11 Central MMPs 13 State MMPs 7 Integrated MMPs MMPs projects aim at achieving the following: Improve efficiency of internal functions of the Govt. dept./ministries Improve efficiency, transparency and effectiveness of G2G, G2B, G2C services provided by the various government departments/ministries 3
4 Common Services Centre Scheme Government of India under NeGP (National egovernance Plan program proposed to setup 1 lakhs Common Services Centers (CSC) in rural parts across the country in PPP mode STATE DATA CENTRE STATE WIDE AREA NETWORK (SWAN) NeGP envisions web-enabled Anytime, Anywhere access to information and services in rural India, through three infrastructure pillars COMMON SERVICE CENTRES (CSC) THREE INFRASTRUCTURE PILLARS OF NATIONAL EGOVERNANCE PLAN CSC is the front-end delivery points for Government, private and social sector services to rural citizens of India Expansion of CSC service area to urban regions on a pan-india basis. CSC scheme to provide front-end delivery points for Government, private and social sector services 4
5 Common Services Centre Develop a platform to enable Government, private and social organizations to integrate social & commercial goals for benefit of the rural citizens 5
6 STATE PORTAL Govt. Service Delivery Mechanism STATE DATA CENTRE CITIZENS CAN ACCESS ELECT SERVICES THROUGH INTERNET INTERNET REGISTRATION TRANSPORT MUNICIPALITIES UIDAI SHQ Collector s Office Tehsil / Taluks APPLICATION LAYER GOVERNMENT DEPARTMENTS AND MINISTRIES (including Sub-ordinate offices) RURAL/ URBAN USER THROUGH CSC COMMON SERVICE CENTRES (CSC) STATE WIDE AREA NETWORK (SWAN) 6
7 Benefits of Common Services Centres BENEFITS TO CITIZENS Delivering government services in urban/ rural areas by establishing closer links between Government and Citizens Timely delivery of critical information and services through structured system to manage issues of health, Education, etc. Saves time and money in accessing various G2C and B2C Services COMMON SERVICES CENTRES BENEFITS TO GOVERNMENT Create new/ additional revenue stream for the centre and creating technopreneurs. As the services are rolled out on commission per transaction basis Delivering essential G2C and B2C services such as PAN Card, Election ID, UID, Passport, Banking, Insurance, Pension, Mobile Recharge, etc. Greater exposure to other products and services offered through the centre. For example, greater awareness of students about the courses offered through the centres 7
8 Names of CSCs in Various States State Name of CSC State Name of CSC Rajiv Citixen Service Centre, MeeSeva Centres, APOnline Common Services Andhra Pradesh Centres Manipur Centre Assam Arunudoi Kendra Meghalaya Rainbow Centres Bihar Vasudha Kendra Mizoram Common Services Centre Chhattisgarh Grameen CHOiCE Centres Madhya Pradesh Samadhan Kendra Delhi Jeevan Centres Nagaland Common Services Centre Goa Odisha Jan Seva Kendra Gujarat egram Centres Puducherry Haryana e-disha Ekal Seva Kendra Punjab Gram Suwidha Kendras Himachal Pradesh Lok Mitra Kendras Rajasthan Rajiv Gandhi IT Centres Jharkhan Pragya Kendra Sikkim Jammu & Kashmir Khidmat Centre Tamil Nadu Karnataka Tripura epariseva Kendra Kerala Akshaya Centres Uttar Pradesh Jan Seva Kendra Maharashtra Maha e-seva Kendras Uttarakhand West Bengal Tathya Mitra Kendra 8
9 CSC-SPV Organization Special Purpose Vehicle has been incorporated for CSC Scheme i.e. CSC e-governance Services India Ltd ORGANISATIONAL STRUCTURE DIT State Government ROLE OF CSC SPV Ensure systemic viability & sustainability of the CSC Scheme Monitor achievements of the outcomes by the CSCs Enable delivery of G2C and B2C services through CSCs Provide a standardized framework for collaborative decision making Catalyze and maintain content aggregation on an on-going basis Build stakeholder capacity SPV (Chairman- Secy, DIT) SDA (Government Agency) SCA (Private Partner) CSC Entrepreneur/ VLE (Private Individual) CITIZENS 9
10 CSC-SPV Organization Profile (contd..) IMPLEMENTATION STATUS OF CSC SCHEME TYPICAL CSC KIOSK A typical CSC kiosk is enabled with PC(s), printer(s), scanner(s), UPS, digital/web camera and broadband connectivity. Additional equipment in the form of projection systems, biometric devices, etc., may be included, as and when required. 416 lakh transactions worth over 430 Crore were recorded CSCs commissioned across India 1,33,847 10
11 CSC National Portal for Services A National Portal for CSC Scheme has been developed to streamline and standardize service delivery through CSC network 11
12 UIDAI Financial Inclusion
13 BANKING THROUGH CSCs CSCs are ideally positioned to strengthen India s banking scenario, by extending the business correspondent network. The status so far in FI through CSC is as under: 1. Agreements to conduct BC work have been signed with all 26 PSU Banks. Other than that, five private Banks, one cooperative Bank from Jharkhand and six Regional Rural Banks too have signed agreements with SPV. 2. At present, over 24,000 CSCs across India are delivering banking services by acting as Business Correspondents of various PSU Banks. 3. CSC SPV has also recently launched e-kyc based services in partnership with Punjab National Bank and UCO Bank. Till Nov 18, 2014, over 1.65 lakh ekyc transactions have been recorded through CSCs. 4. SBI has admitted that CSCs are the most viable model to expand BC Operations. DFS in a meeting held in October, 2014 has directed all CSC to operate as BCs in order to deliver banking services.
14 INSURANCE SERVICES Insurance sales and service was launched on the e-kyc platform through the CSC network on Aug 6, 2014 by Sh. T S Vijayan, Chairman, IRDA in Hyderabad. Since the beginning of August 2014, more than 1420 VLEs have been licensed for the sale and service of insurance products. Till date Life Insurance Renewal Premium of approx. Rs. 48 Crores has been transferred to insurance Companies and LIC was the major stakeholder Sale of Insurance Products has also started by following Insurance Companies: India First Life Insurance Co. Ltd. HDFC Ergo General Insurance Co. Ltd. IFFCO TOKIO General Insurance Co. Ltd. New India Assurance Co. Ltd. United India Insurance Co. Ltd. Reliance General Insurance Co. Ltd.
15 PENSION SERVICES NPS Lite CSC e Governance Services India Ltd. had launched Swavalamban scheme under National Pension System (NPS-Lite) of Pension Fund Regulatory and Development Authority of India (PFRDA) for subscription through the Common Service centers across the country. Swavalamban Scheme through the Common Service centers will encourage the people from unorganized sector to voluntarily save for their retirement. As per the scheme Government of India will contribute Rs.1000 to each NPS account which is Swavalamban eligible account. To be eligible for Swavalamban Scheme the person must be from the unorganized sector and he / She has to put a minimum contribution of Rs and a maximum contribution of Rs per annum during a financial year. Milestones PFRDA application launched on the CSC platform on 21st Nov Close to 26,300 CSCs are delivering PFRDA services. More than 1,00,000 plus rural subscribers have enrolled through CSC Centers.
16 Unique Identification (UID) Services Authority of India (UIDAI) UIDAI
17 CSC Mandate by UIDAI Project Mandate Aadhaar enrolment eaadhaar Printing Demographic Data Update Biometric Data Update Database Seeding Best Finger Detection Authentication User Agency Authentication Service Agency Infrastructure Required? Biometrics Devices Finger Print Scanner Iris Webcam Non-Biometrics Devices Computer (Laptop), MF Printer, UPS,Universal Serial Bus (USB) Hub, Focus Light, Electrical Power Backup, Storage Devices (CD/DVD/Pen Drive), VLE to earn about RS. 30,000+ per month from Aadhaar enrolment 17
18 UIDAI Election Commission of India Services
19 Election Commission Services Revenue for CSC Centres Addition of name in the electoral rolls Deletion of name in the electoral rolls Modification of name / other details in the electoral rolls Transposition of name in the electoral rolls Printing of EPIC card in color Printing of Electoral roll ( Per Page) Search Services Registration of complaint Issue of Replacement of Elector s Photo Identity Card (EPIC) 19
20 Election Commission Services What is the infrastructure Required for providing these services? PC(s) or Laptops Internet Connectivity UPS (Optional) Printer Printers will be provided by CSC-SPV 20
21 PAN Card Service PAN Card service is live on CSC India Online Portal. The UTI ITSL portal for Pan Card Service and the CSC India Online portal has been integrated to offer seamless delivery of PAN Card services to citizens through CSCs. Presently only new applications of Pan requests are taken. A new Pan card to rural citizens is made available at a cost of Rs 105/- through Common Service Centers. Till date 96,726 pan cards have been successfully applied through apna CSC portal.
22 Education UIDAI
23 Educational services (A) DIGITAL LITERACY One of the key objectives of the National IT Policy 2012 is to make at least one individual in every household e-literate. CSCs are taking initiative on this front through various Digital Literacy projects. Some of the ongoing projects are: National Digital Literacy Mission (NDLM) Cyber Gram Yojana E-Inclusion: IT Training for Rural Scheduled Caste/ Scheduled Tribe and Women Beneficiaries Course on Computer Education for VLES in Rural India (VLE CCC) Some of the completed projects are: Empowering Women in Rural India Women Digital Literacy Programme (WDLP) E-Vidya: Innovative Project for Rural Women
24 Educational services (B) EDUCATIONAL TRANSACTION SERVICES Ongoing Educational Transaction Services are: National Institute of Open Schooling NIELIT Transaction Services English for Aam Aadmi Basic Computer Course Online Cricket Coaching (C) FINANCIAL LITERACY Financial literacy is about empowering and educating people so that they are knowledgeable about finance in a way that is relevant to their lives. Investor Awareness Programme Some of the projects are: Financial Literacy Programme for Rural Adults Investor Awareness Programme Pilot Project We have trained more than 1,00,000 rural beneficiaries last year.
25 Health Care Services UIDAI
26 Healthcare Over 4,500 CSCs are delivering health care services. CSC SPV caters to the need for affordable health services for the low income rural population. This is done by the use of the available robust IT technologies and services available under Common Service Centres. Services through CSCs include Telemedicine, Tele-ophthalmology, Telehomeopathy, Diagnostic services, Awareness building of the rural population and more. One of the prominent rural services in the area of health sector is providing consultation through telemedicine services, whose ICT requirement is fully mapped with the centres. Telemedicine makes it possible to connect health specialists from one end of the world, to patients in the remotest corners - anywhere and anytime. The CSCs are using telemedicine to provide expert health services to millions of Indians in the remotest parts of the country.
27 Jeevan Praman Certificate UIDAI
28 JEEVAN PRAMAN CERTIFICATE THROUGH CSC This is the most recent service launched through CSCs across the country. This is a computer generated electronic life certificate for pensioner. Jeevan Pramaan Certificate is produced for individual pensioner using the customer s biometric credentials. These digital Life certificates can be procured through various Jeevan Pramaan Centres, or by using application on any PC/mobile/tablet. So far, since the launch on Nov 10, 2014, more than 150 Jeevan Pramaan Certificates have been issued.
29 Business To Customer Services (B2C) UIDAI
30 E-Commerce Services List of Services Mobile Recharge DTH Recharge Dish TV E-charge Data Card Recharge My Bus ticket Booking Bill Payments Entertainment E- Learning 30
31 CSCs in Tamil Nadu CSC Roll-out States No Category Commissioned Registered on CSC Live 1 SREI CSCs i VLEs and Internet Centres PACCS TACTV TN Housing Societies 10 0 Total Services being provided Banking Telemedicine Insurance IT Mass Literacy 31