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1 Connecting customers to opportunities Group Factbook 31 December 2017 HSBC aims to be where the growth is, enabling business to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realise their ambitions. Long-term strategy Group financial targets Develop our international network To facilitate international trade and capital flows and serve our clients, with potential to help them grow from small enterprises into large multinationals. Invest in wealth and retail businesses with local scale To make the most of global social mobility, wealth creation and longterm demographic changes in our priority markets. ROE Costs Dividend and capital >10% Positive adjusted jaws Sustain dividend through the long-term earnings capacity of our businesses 1 Share buy-backs as and when appropriate, subject to the execution of targeted capital actions and regulatory approval Our Global businesses and Corporate Centre Retail Banking and Wealth Management ( RBWM ) Commercial Banking ( CMB ) Global Banking and Markets ( GB&M ) Global Private Banking ( GPB ) Corporate Centre We serve close to 37 million customers across the world to manage their finances, buy their homes, and save and invest for the future. Our Insurance and Asset Management businesses support all our global businesses in meeting their customers needs. We support approximately 1.7 million business customers in 53 countries and territories with banking products and services to help them operate and grow. Our customers range from small enterprises focused primarily on their domestic markets, through to large companies operating globally. We serve approximately 4,100 clients in more than 50 countries and territories. We support major government, corporate and institutional clients worldwide. Our product specialists continue to deliver a comprehensive range of transaction banking, financing, advisory, capital markets and risk management services. We help high net worth individuals and their families to grow, manage and preserve their wealth. Corporate Centre comprises Central Treasury (including Balance Sheet Management), our legacy businesses, interests in our associates and joint ventures, central stewardship costs and the UK bank levy Key financial metrics 2 Denotes an adjusted measure RoE 2016: 0.8% RoTE 2016: 2.6% PBT 2016: $18.9bn Jaws EPS 2016: $ % 6.8% $21.0bn 1.0% $0.48 CET1 ratio 2016: 13.6% Leverage ratio 2016: 5.4% A/D ratio 2016: 67.7% NAV per share 2016: $7.91 TNAV per share 2016: $ % 5.6% 70.6% $8.35 $ Dividend per share 2. A list of definitions can be found in the Annual Report and Accounts

2 Our markets Priority Network Rep office 67 countries and territories 90% Our network covers countries accounting for more than 90% of global GDP, trade and capital flows > 50% Our international network supports more than 50% of our client revenue 4 Interconnected global businesses share balance sheets and liquidity in addition to strong commercial links Diversified by global business and geographical region 2017: by global business, $bn RBWM CMB GB&M GPB Adjusted revenue $51.5bn Reported RWAs $871.3bn Adjusted PBT $21.0bn Customer advances $963.0bn Customer deposits $1,364.5bn 2017: by region, $bn Europe Asia MENA NAM LAM Adjusted revenue $51.5bn Reported RWAs $871.3bn Adjusted PBT $21.0bn Customer advances $963.0n Customer deposits $1,364.5bn Latin America 2

3 Adjusted key financial trends (at 4Q17 average exchange rates) Revenue by global business $m (unless otherwise stated) 12,909 12,819 12,710 11,345 13,245 13,428 +3% 13,038 12,440 GPB GB&M CMB RBWM 11, , , , ,646 3,742 3,799 3,713 3,242 3,222 3,186 3,120 12,887 12,817 12,846 12, ,037 4,023 3,890 3,390 3,288 3,270 3,349 3,469 4,453 4,644 4,883 4,695 5,136 5,086 5,171 5,061 1Q16 2Q16 3Q16 4Q16 1Q17 2Q17 3Q17 4Q17 Corporate Centre 1, (595) 1Q16 2Q16 3Q16 4Q16 1Q17 2Q17 3Q17 4Q17 LICs Q16 2Q16 3Q16 4Q16 1Q17 2Q17 3Q Q17 Operating expenses 7,239 7,317 7,247 8,614 7,460 7,548 7,783 8,758 UK bank levy Operating expenses ex bank levy 7,345 7,339 1, ,247 7,564 7,460 7,531 7,783 7,859 (106) (22) 1Q16 2Q16 3Q16 4Q16 1Q17 2Q17 3Q17 4Q17 Share of profit from associates and joint ventures Profit before tax ,413 5,419 5,533 2,773 6,090 6,133 5,454 3,580 3

4 4Q17 Net loans and advances to customers, $bn Total on a constant currency basis Red-inked balances 1 CML balances Balances excl. red-inked balances Q16 2Q16 3Q16 4Q16 1Q17 2Q17 3Q17 4Q17 UK Hong Kong Q17 Customer deposits, $bn Total on a constant currency basis Red-inked balances 1 1, , , , , , , , ,250 1,268 1,284 1,303 1,298 1,314 1,319 1,338 Balances excl. red-inked balances 1Q16 2Q16 3Q16 4Q16 1Q17 2Q17 3Q17 4Q17 UK Hong Kong Customer accounts 3, US$bn Average GLCM deposits, US$bn (Includes banks and affiliate balances) Demand Savings Time and other 1,025 6% CAGR 663 c470 c500 c Red-inked balances relate to corporate customers in the UK, who settle their overdraft and deposit balances on a net basis 2. Consumer and Mortgage Lending (US) 3. Source: Form 20-F; Average balances on a reported basis 4

5 HSBC as an issuer Issuance strategy HSBC Holdings is the Group s principal issuing entity for AT1, T2 and Senior MREL MREL debt will be downstreamed, where appropriate, in a form compliant with local regulations Issuance over time to broadly match group currency exposures Issuance executed with consideration to our maturity profile Selected operating subsidiaries may issue to meet local funding and liquidity requirements Issuance plan Additional Tier 1 Tier Issuance Plan 1 $5-7bn No current plans Senior MREL $12-17bn Group capital and estimated MREL requirements 2 Group CET1 Requirements Common equity tier 1 ratio versus Maximum Distributable Amount ( MDA ) 14.5% Buffer to MDA 9.2% 0.2% 1.3% 1.3% $46bn 5.3% $25bn 2.9% 11.6% 0.6% 2.0% 2.5% CET1 buffers of 5.1% Total Capital & Estimated MREL Requirements Capital structure versus regulatory requirements as a % of RWAs 23.3% 5.0% 1.9% 1.9% 18% of RWAs 23.1% 6.5% 2.9% 2.2% 2.0% 2.0% 14.5% 11.6% 4.5% 4.5% CET1 buffers of 5.1% CET1 ratio as at 31 Dec 2017 Transitional requirements as at 31 Dec 2017 Fully phased requirements as at 1 Jan 2019 Capital structure as at 31 Dec 2017; on an end-point basis Known endpoint requirements 2022 Countercyclical Buffer (CCYB) Pillar 2A GSIB Buffer Pillar 1 Capital Conservation buffer (CCB) Senior MREL T2 AT1 CET1 Contractual maturity profile, $bn As at 31 Dec Other term senior (HSBC Group) 3 Tier 2 (HSBC Group) Senior MREL (HSBC Holdings) AT1 (HSBC Holdings; CRD IV-compliant, at first call date) 1. The 2018 issuance plan is guidance only; it is a point in time assessment and is subject to change 2. MREL requirements per guidance from the Bank of England. The 2019 and 2022 MREL requirements are subject to a number of caveats including: changes to the firm and its balance sheet (RWAs, FX and leverage); liability management and share buy backs; changes in accounting and regulatory policy; stress test requirements and, not least, confirmation of the final requirements from the Bank of England and other regulators, including the resolution strategy which is subject to revision on a regular basis. For further notes please refer to the HSBC Holdings plc 2017 Annual Results Fixed Income Investor Presentation. 3. Other term senior means senior unsecured debt securities with an original term to maturity of >1.5 years and an original principal balance of > $250mn issued by HSBC Group entities 5

6 Appendix: FY 2017 Results 1 (comparison vs. FY 2016) Global businesses and Corporate Centre Group Group by global business, $bn RBWM CMB GB&M GPB Corporate Centre Revenue % % % 1.7 (3)% 1.2 (27)% % LICs (1.0) 14% (0.5) 49% (0.5) 0% (0.0) (>100)% 0.2 >100% (1.8) 32% Operating expenses (12.8) (5)% (5.9) (3)% (8.9) (1)% (1.4) 6% (2.1) (8)% (31.1) (4)% Associates and JVs 0.0 (10)% - 0% 0.0 0% - 0% 2.4 2% 2.4 2% Profit before tax % % 5.8 5% 0.3 9% 1.7 (17)% % Jaws (%) (35.3) 1.0 Cost efficiency ratio (%) ppt ppt ppt ppt (55.9)ppt ppt LICs % of gross loans (0.1)ppt 0.16 (0.2)ppt ppt ppt (2.11) (2.2)ppt 0.19 (0.1)pt Reported RWAs % % % % (11)% % Customer advances % % % % 7.5 (40)% % Customer deposits % % % 66.5 (9)% 11.5 (23)% 1, % A/D ratio (%) ppt ppt ppt ppt 65.0 (18.1)ppt ppt By region, $bn Europe Asia MENA North America Latin America Group Revenue % % 2.7 2% 6.6 (9)% % % LICs (0.7) (57)% (0.6) 16% (0.2) 28% 0.2 >100% (0.5) (10)% (1.8) 32% Operating expenses (15.9) (6)% (11.2) (8)% (1.4) (1)% (5.1) 1% (2.0) (9)% (31.1) (4)% Associates and JVs 0.0 >100% 1.9 0% 0.4 2% 0.0 >100% 0.0 >100% 2.4 2% Profit before tax 1.0 (32)% % % % % % Cost efficiency ratio (%) ppt 43.0 (1.3)ppt 51.1 (0.9)ppt ppt 63.6 (1.1)ppt ppt Reported RWAs % % % (13)% % % Customer advances % % 28.1 (8)% (6)% % % Customer deposits % % % % % 1, % A/D ratio (%) ppt ppt 80.9 (7.5)ppt 75.0 (5.5)ppt ppt ppt Latin America 1. All numbers presented are on an adjusted basis unless otherwise stated 2. LICs as a % of average gross loans and advances to customers 3. RWAs are non-additive across geographical regions due to market risk diversification effects within the Group 6

7 Appendix: 2017 Results 1 (comparison vs. 2016) Global businesses and Corporate Centre Group UK by global business, $bn RBWM CMB GB&M GPB Corporate Centre Revenue 4.8 5% 3.5 2% % 0.3 (17)% 0.4 >100% % LICs (0.1) (14)% (0.1) 46% (0.4) (>100)% (0.0) (>100)% % (0.5) (>100)% Operating expenses (4.0) (8)% (1.7) (7)% (3.4) (20)% (0.3) (10)% (3.2) (10)% (12.6) (9)% Associates and JVs 0.0 (100)% - 0% - (100)% - 0% 0.0 >100% 0.0 >100% Profit before tax 0.6 (16)% 1.7 5% 0.2 (68)% (0.0) (>100)% (2.6) 2% (0.1) (>100)% Cost efficiency ratio (%) ppt ppt ppt > ppt >100 (>100)ppt ppt Customer advances % % 62.3 (12)% 7.3 (2)% 2.8 8% % Customer deposits % % 95.9 (2)% 13.9 (7)% 0.2 (81)% % A/D ratio (%) ppt ppt 64.9 (7.4)ppt ppt >100 >100ppt ppt Global businesses and Corporate Centre Group Hong Kong by global business, $bn RBWM CMB GB&M GPB Corporate Centre Revenue % % 2.8 7% % 1.3 (7)% % LICs (0.1) 21% (0.2) (88)% (0.1) (84)% (0.0) (>100)% 0.0 >100% (0.4) (24)% Operating expenses (2.5) (9)% (1.0) (15)% (1.3) (1)% (0.2) (4)% (0.7) (4)% (5.8) (7)% Associates and JVs (0.0) (>100)% - 0% - 0% - 0% 0.0 5% 0.0 (58)% Profit before tax % % % % 0.6 (16)% % Cost efficiency ratio (%) 32.3 (4.0)ppt 28.0 (0.2)ppt 47.3 (2.9)ppt 46.4 (10.5)ppt ppt 36.3 (2.7)ppt Customer advances % % % % % % Customer deposits % % % % % % A/D ratio (%) ppt ppt > ppt ppt >100 (>100)pt ppt Latin America 1. All numbers presented are on an adjusted basis unless otherwise stated 7

8 Appendix: Global business management view of adjusted revenue Global Private Banking Commercial Banking Retail Banking and Wealth Management 1Q16 2Q16 3Q16 4Q16 1Q17 2Q17 3Q17 4Q17 Retail Banking 3,228 3,217 3,184 3,223 3,331 3,389 3,443 3,476 Current accounts, savings and deposits 1,295 1,335 1,291 1,350 1,493 1,571 1,611 1,720 Personal lending 1,933 1,882 1,893 1,873 1,838 1,818 1,832 1,756 Mortgages Credit cards Other personal lending Wealth Management 1,156 1,322 1,538 1,315 1,684 1,585 1,585 1,421 Investment distribution Life insurance manufacturing Asset management Other Total 4,453 4,644 4,883 4,695 5,136 5,086 5,171 5,061 Adjusted revenue as previously disclosed 1 4,597 4,819 4,921 4,590 5,009 5,034 5,183 5,061 1Q16 2Q16 3Q16 4Q16 1Q17 2Q17 3Q17 4Q17 Global Trade and Receivables Finance Credit and Lending 1,277 1,265 1,280 1,259 1,252 1,260 1,300 1,322 Global Liquidity and Cash Management 1,064 1,064 1,062 1,108 1,137 1,180 1,232 1,283 Markets products, Insurance and Investments and other Total 3,242 3,222 3,186 3,120 3,288 3,270 3,349 3,469 Adjusted revenue as previously disclosed 1 3,318 3,326 3,201 3,041 3,191 3,216 3,347 3,469 1Q16 2Q16 3Q16 4Q16 1Q17 2Q17 3Q17 4Q17 Investment Lending Deposit Other Total Adjusted revenue as previously disclosed Corporate Centre Global Banking and Markets 1Q16 2Q16 3Q16 4Q16 1Q17 2Q17 3Q17 4Q17 Global Markets 1,538 1,935 1,698 1,589 2,013 1,824 1,685 1,289 Equities FICC 1,297 1,667 1,432 1,355 1,662 1,492 1,353 1,029 Foreign Exchange Rates Credit Global Banking , , GLCM Securities Services GTRF Principal Investments 2 (4) Other revenue 30 (36) (52) 5 (70) 10 (39) 5 Credit and Funding Valuation Adjustment 151 (101) (77) (25) (1) (95) (64) (103) Total 3,646 3,742 3,799 3,713 4,037 4,023 3,890 3,390 Adjusted revenue as previously disclosed 1 3,677 3,834 3,817 3,591 3,886 3,937 3,878 3,390 1Q16 2Q16 3Q16 4Q16 1Q17 2Q17 3Q17 4Q17 Central Treasury (267) Balance Sheet Management Interest expense (156) (245) (293) (275) (333) (296) (332) (280) Valuation differences on long-term debt and associated swaps (741) (27) (57) Other (78) (6) (195) (39) (110) (43) (16) (28) US run-off portfolio (28) (7) Legacy credit (38) (56) 127 (4) 0 60 (18) (73) Other (238) (446) (65) 75 (78) (76) Total 1, (595) Adjusted revenue as previously disclosed 1 1, (621) Q17 as reported at 3Q17 Results. 2Q17 as reported at 2Q17 Results; 1Q17 as reported at 1Q17 Results; 1Q16 to 4Q16 included in the 4Q 2016 Global Business Management View of Income published at 2016FY Results.

9 Appendix: Net interest income sensitivity, $m Sensitivity of NII to a 25bps / 100bps instantaneous change in yield curves (12 months), for further commentary and information, refer to pages 108 and 109 of the Annual Report and Accounts 2017 USD HKD GBP EUR Other Total +25bps bps (287) (305) (181) 8 (160) (925) +100bps , bps (1,444) (1,425) (631) 31 (732) (4,201) NII sensitivity 25 basis point shift in yield curves at the beginning of each quarter. Equivalent to 62.5 basis points parallel shift in year 1 $m USD HKD GBP EUR Other Total Change in 2018 net interest income +25bps ,178-25bps (821) (789) (494) 17 (405) (2,492) NII sensitivity following a 25bps and 100bps instantaneous change in yield curves (5 years) $m Year 1 Year 2 Year 3 Year 4 Year 5 Total +25bps 806 1,153 1,326 1,439 1,507 6,231-25bps (925) (872) (1,154) (1,271) (1,381) (5,603) +100bps 3,299 4,463 5,105 5,472 5,759 24, bps (4,201) (4,538) (5,102) (5,498) (5,813) (25,152) Key assumptions: Static Balance Sheet No changes to product re-pricing assumptions after Year 1 Sensitivity presented above is incremental to current yield curves 9

10 Appendix: Our markets Priority Network Rep office Europe UK France Germany Switzerland Armenia Austria Belgium Channel Islands Czech Republic Greece Ireland Isle of Man Israel Italy Luxembourg Malta Monaco Netherlands Poland Russia Spain Sweden Asia Hong Kong Australia Mainland China India Indonesia Malaysia Singapore Taiwan Bangladesh Japan Macau Maldives Mauritius New Zealand Philippines South Korea Sri Lanka Thailand Vietnam Brunei Middle East and North Africa Egypt Saudi Arabia UAE Algeria Bahrain Kuwait Lebanon Morocco Oman Qatar Turkey Nigeria South Africa North America Canada USA Bermuda British Virgin Cayman Islands Islands Latin America Mexico Argentina Brazil Chile Colombia Peru Uruguay 10

11 Simplified legal entity structure Important notice and forward looking statements Important notice The information, statements and opinions set out in this presentation and subsequent discussion do not constitute a public offer for the purposes of any applicable law or an offer to sell or solicitation of any offer to purchase any securities or other financial instruments or any advice or recommendation in respect of such securities or other financial instruments. The information contained in this presentation and subsequent discussion, which does not purport to be comprehensive nor render any form of financial or other advice, has been provided by the Group and has not been independently verified by any person. No responsibility, liability or obligation (whether in tort, contract or otherwise) is accepted by the Group or any member of the Group or any of their affiliates or any of its or their officers, employees, agents or advisers (each an Identified Person ) as to or in relation to this presentation and any subsequent discussions (including the accuracy, completeness or sufficiency thereof) or any other written or oral information made available or any errors contained therein or omissions therefrom, and any such liability is expressly disclaimed. No representations or warranties, express or implied, are given by any Identified Person as to, and no reliance should be placed on the accuracy or completeness of any information contained in this presentation, any other written or oral information provided in connection therewith or any data which such information generates. No Identified Person undertakes, or is under any obligation, to provide the recipient with access to any additional information, to update, revise or supplement this presentation or any additional information or to remedy any inaccuracies in or omissions from this presentation. Forward-looking statements This presentation and subsequent discussion may contain projections, estimates, forecasts, targets, opinions, prospects, results, returns and forward-looking statements with respect to the financial condition, results of operations, capital position and business of the Group (together, forward-looking statements ). Any such forward-looking statements are not a reliable indicator of future performance, as they may involve significant assumptions and subjective judgements which may or may not prove to be correct and there can be no assurance that any of the matters set out in forward-looking statements are attainable, will actually occur or will be realised or are complete or accurate. Forward-looking statements are statements about the future and are inherently uncertain and generally based on stated or implied assumptions. The assumptions may prove to be incorrect and involve known and unknown risks, uncertainties, contingencies and other important factors, many of which are outside the control of the Group. Actual achievements, results, performance or other future events or conditions may differ materially from those stated, implied and/or reflected in any forwardlooking statements due to a variety of risks, uncertainties and other factors (including without limitation those which are referable to general market conditions or regulatory changes). Any such forward-looking statements are based on the beliefs, expectations and opinions of the Group at the date the statements are made, and the Group does not assume, and hereby disclaims, any obligation or duty to update, revise or supplement them if circumstances or management s beliefs, expectations or opinions should change. For these reasons, recipients should not place reliance on, and are cautioned about relying on, any forward-looking statements. No representations or warranties, expressed or implied, are given by or on behalf of the Group as to the achievement or reasonableness of any projections, estimates, forecasts, targets, prospects or returns contained herein. Additional detailed information concerning important factors that could cause actual results to differ materially is available in our Annual Report and Accounts on Form 20-F for the fiscal year ended 31 December 2016 filed with the Securities and Exchange Commission on 21 February 2017 and our Annual Report and Accounts 2017, as well as in our Annual Report and Accounts on Form 20-F for the fiscal year ended 31 December 2017 which we expect to file with the Securities and Exchange Commission on 20 February This presentation contains non-gaap financial information. The primary non-gaap financial measure we use is adjusted performance which is computed by adjusting reported results for the period-on-period effects of foreign currency translation differences and significant items which distort period-on-period comparisons. Significant items are those items which management and investors would ordinarily identify and consider separately when assessing performance in order to better understand the underlying trends in the business. Reconciliations between non-gaap financial measurements and the most directly comparable measures under GAAP are provided in our Annual Report and Accounts 2017 and the Reconciliations of Non-GAAP Financial Measures document which are both available at Information in this presentation was prepared as at 19 February Key contacts Richard O Connor Global Head of Investor Relations richard.j.oconnor@hsbc.com +44 (0) Neil Sankoff Head of Equity Investor Relations neil.sankoff@hsbc.com +44 (0) Greg Case Head of Fixed Income Investor Relations greg.case@hsbc.com +44 (0) Hugh Pye Head of Investor Relations Asia hugh.pye@hsbc.com Mark Phin Head of Analysts and Agencies mark.j.phin@hsbc.com +44 (0)

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