Switch and redirection instructions form

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1 PLEASE PRINT AND COMPLETE IN BLACK INK AND BLOCK CAPITALS Please complete one form for each plan that you wish to switch or redirect then return it to us using the contact details shown below. Our contact details Phoenix Life 301 St Vincent Street Glasgow G2 5AB Telephone number: Please note: We are unable to accept this form by fax. Section 1 Your details Plan reference number: Planholder name(s): Current address details: Section 2 Changing how your plan is invested Please indicate the type of change you want to make by ticking one box from the middle column. Option V Switch existing investments only Complete section 4 and 6 Redirect future investments only Complete section 5 and 6 Switch existing investments, AND redirect future investments Complete section 4, 5 and 6 1 of 7

2 Section 3 Guide to completion of section 4 If you instruct us to switch your existing investments your instructions will only apply to the money already invested in your plan. The instructions will not affect any future contributions made. Unless you also tell us to redirect your future contributions under Section 5, we will continue to invest them into your previous choice of funds. EXAMPLE In the following example, all of the existing investments in Fund A, plus one half of the existing investment in Fund B, are to be switched. The proceeds are to be reinvested as Fund C 50%, Fund D 25%, Fund E 15% and Fund F 10%. If you have a current investment that you do not want to switch, you should not include it in the table. Existing fund name Proportion of investment to be switched (%) New fund name New allocation of investment switched (%) Fund A 100% Fund C 50% Fund B 50% Fund D 25% Fund E 15% Fund F 10% Total 100% 2 of 7

3 Section 4 Switching existing investments The table below should be completed if you want to change where your existing money is invested. Please show how you would like the switched money to be invested, showing the percentage (%) to be invested in each new fund. Existing fund name Proportion of investment to be switched (%) New fund name New allocation of investment switched (%) Total 100% The new fund selection must add up to 100%. If it does not add up to 100% we will not be able to action the switch and will need to contact you for further instructions. Section 5 Redirect future contributions The table below should only be completed where you want to change where your future contributions are invested. Please show how you would like all of the future contributions to be invested. New fund selection % Total 100% Important: The new fund selection must add up to 100%. If it does not add up to 100% we will not be able to action the redirection and will need to contact you for further instructions. 3 of 7

4 Section 6 Declaration I / We request and authorise Phoenix to change how the plan is invested as detailed above. I / We confirm that I / we have read the attached Important information sheet and understand the risks, implications and charges associated with a switch or redirection of my investments. I / We understand that the value of my investments can go down as well as up, and may change between the time I send you my instructions to switch, and the effective date on which you price the switch. Please insert a daytime telephone number in case we need to contact you for further instructions. Signature of plan holder one / trustee / Director / Authorised Officer: (delete as applicable) Signature of plan holder two / trustee / Director / Authorised Officer: (delete as applicable) Full name: Full name: Date: Date: Daytime telephone number: Daytime telephone number: 4 of 7

5 Signature of plan holder 3 / trustee / Director / Authorised Officer: (delete as applicable) Signature of plan holder 4 / trustee / Director / Authorised Officer: (delete as applicable) Full name: Full name: Date: Date: Daytime telephone number: Daytime telephone number: 5 of 7

6 Important information about switches and redirections Before you make a decision about whether to switch or redirect your investments it is important that you read the following information. Restrictions There may be a minimum amount that can be switched from one fund to another. You may be required to leave a minimum amount in any fund in which you continue to invest, unless you move all of your money out of that fund and leave the fund balance at zero. There may be some funds you cannot switch to or from. There may also be some funds to which you cannot redirect future investments. If you are currently invested in capital units you can only switch or redirect future investments into capital units in another fund. Capital units are units allocated to your plan in the earlier years. These units are subject to extra charges to cover the selling and set up costs of your plan. If you are currently invested in accumulation units you can only switch or redirect future investments into accumulation units in another fund. If you are currently invested in initial units you can only switch or redirect future investments into initial units in another fund. Initial units are units allocated to your plan in the earlier years. These units are subject to extra charges to cover the selling and set up costs of your plan. There may be a maximum number of funds you can invest in. For details of the funds available to you and any restrictions please contact us. Please note that if you instruct us to switch your existing investments, your instructions will only apply to the money already invested in your plan. The instructions will not affect any future contributions you make. Unless you also tell us to redirect your future contributions, we will continue to invest any future payments we receive from you into your previous choice of funds. Charges If you decide to make a switch from one fund to another, there may be a charge deducted from your plan s investment value. Charges vary from fund to fund. If you decide to switch funds, the ongoing charges incurred by your plan may change. If you decide to redirect future investments to a different fund, the initial charge may be different to the initial charge applied to your current fund. For details of the charges that apply to each fund please contact us. 6 of 7

7 Risk warnings If you switch out of some with profit funds a Market Value Reduction (MVR) may apply. If you would like to know how much the reduction will be, please contact us. An MVR ensures that when an investment is switched out of the fund, the value that is switched out properly reflects its share of the fund s assets. This is to protect the plan holders who remain invested in the fund, by ensuring that the fund s total value is not unfairly reduced. When we apply an MVR the proceeds you receive when you switch out of the fund is reduced. Some of our plans allow the MVR to be waived at certain dates. This may be a valuable feature of your plan. For details please contact us. Some plans and some funds may have guarantees about the value of your investment or the benefits it will pay, which may be important to you. Please contact us if you require further details. Changing how your money is invested will affect the investment performance of your plan. This may be important if your plan was targeted to achieve a certain value, such as to repay a mortgage. If you would like an illustration to show how the investment performance of your plan might be affected by the changes, please contact us. Final bonus If you decide to make a switch out of some with profits funds we may apply a final bonus. The final bonus ensures that when an investment is switched out of the fund, the switched value properly reflects its share of the fund s assets. This is to ensure that you receive your fair share of the fund s total value. By switching out early, the final bonus rate that will be applied to the switched money may be different from that which would have applied in the future, had you not switched. Further information If you need any further information please do not hesitate to contact us using the details shown at the top of this form. We re committed to protecting and respecting the privacy of our customers At Phoenix we re committed to maintaining the trust and confidence of our customers. Our Privacy Policy explains how we use our customers personal information and you can find a copy on our website or by calling our Customer Service Team. Our Privacy Policy explains when and why we collect personal information about our customers, how we use it, the conditions under which we may share it with others and how we keep it secure. It also explains how long we keep customer information, how customers can obtain a copy of their information and the choices available to them in regards to how we use it. If you have any questions regarding our Privacy Policy or the way we use customer information please contact us.

8 Phoenix Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Phoenix Life Limited is registered in England No and have their registered office at: 1 Wythall Green Way, Wythall, Birmingham, B47 GWG. GlasgowS

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