Adecco continues to deliver double-digit revenue growth

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1 Adecco continues to deliver double-digit revenue growth The EBITA margin improves to 3.9% and cost control is strongly maintained Q2 HIGHLIGHTS (Q versus Q2 2010) Revenues of EUR 5.2 billion, up 11% (+13% in constant currency) Gross margin of 16.9%, down 90 bps SG&A up 3% (+5% in constant currency) EBITA 1 of EUR 199 million, up 18% (+22% in constant currency) EBITA margin at 3.9%, up 30 bps Results include integration costs of EUR 3 million and EUR 6 million negative impact from Nordics DSO at 55 days in Q2 2011, up 2 days Key figures Q reported reported constant currency in EUR millions growth growth Revenues 5, % +13% Gross profit % +8% EBITA % +22% Operating income % +24% Net income attributable to Adecco shareholders % Zurich, Switzerland, August 10, 2011: Adecco Group, the worldwide leader in Human Resource services, today announced results for the second quarter of Revenues were EUR 5.2 billion, an increase of 13% when excluding the currency impact. The gross margin was 16.9%, down 90 bps, mainly driven by the business mix. Costs continued to be well controlled. SG&A increased by 5% versus the prior year and by 1% versus Q1 2011, all in constant currency. The Q EBITA margin was 3.9%, up 30 bps compared with the Q EBITA margin of 3.6%. DSO was at 55 days, up 2 days compared to Q Patrick De Maeseneire, Chief Executive Officer of the Adecco Group, said: We had again very solid doubledigit revenue growth this quarter, still driven by strong demand in the industrial segment. Revenue growth in France and North America held up very well, against an increasingly challenging base. Germany and Italy continued to deliver remarkably strong growth of above 30% and also Benelux and Japan performed ahead of the market. The gross margin was lower seasonally and was still impacted by the stronger growth of the lower margin industrial staffing business. Pricing remained rational. We continued to work hard on improving our profitability, delivering an increase of 30 bps on the EBITA margin to 3.9% this quarter. This was yet again achieved with tight measures on the cost side. With the current economic uncertainties, we keep a close lid on our cost base, and will only invest where prospects are promising. Revenue growth in July was a touch lower than June and from today s perspective we expect a solid third quarter. 1 EBITA is a non US GAAP measure and refers to operating income before amortisation of intangible assets. Page 1/13, Q results release, August 10, 2011

2 Q FINANCIAL PERFORMANCE Revenues Group revenues in Q were up 11% to EUR 5.2 billion compared to Q In constant currency, revenues increased by 13%. Permanent placement revenues amounted to EUR 89 million in Q2 2011, an increase of 21% in constant currency and outplacement revenues totalled EUR 45 million, a decline of 22% in constant currency. Gross Profit In Q2 2011, gross profit amounted to EUR 876 million and the gross margin was 16.9%, down 90 bps compared with the prior year s second quarter. Temporary staffing had a negative impact of 55 bps on the gross margin, whereof 15 bps related to the French payroll tax subsidy cut. Whereas permanent placement had a positive impact of 10 bps on the Q gross margin, the outplacement business negatively impacted the gross margin by 30 bps and other activities had a negative impact of 15 bps. Sequentially, the gross margin was down 50 bps. The outplacement business accounted for 15 bps of the decline, whereas the remaining 35 bps stemmed from the temporary staffing business. Excluding Germany, the temporary staffing gross margin was sequentially stable. In Germany, the temporary staffing gross margin is seasonally weaker in the second quarter given the impact of the public holidays, as temporary employees are on Adecco s payroll. Selling, General and Administrative Expenses (SG&A) SG&A in Q increased by 3% compared to Q to EUR 677 million. Integration costs related to MPS amounted to EUR 3 million in Q (Q2 2010: EUR 7 million). For the remainder of the year, no further material integration costs for MPS are expected to be incurred. In constant currency, SG&A was up 5% compared to the same period last year, and increased 1% sequentially in constant currency. FTE employees increased by 4% (+1,400) compared to the second quarter of Sequentially, FTE employees were up 1%, mainly due to hirings in Germany and Emerging Markets. The branch network was up by 1% (+60 branches) compared with the second quarter At the end of Q2 2011, the Adecco Group had approximately 33,000 FTE employees and operated a network of over 5,500 branches. EBITA In the period under review, EBITA was EUR 199 million compared with EUR 168 million reported in Q The second quarter 2011 EBITA margin was 3.9%, compared to 3.6% in the prior year. Amortisation of Intangible Assets Amortisation of intangible assets amounted to EUR 13 million in the second quarter of 2011 compared to EUR 14 million in Q Operating Income In Q2 2011, operating income was EUR 186 million. This compares to EUR 154 million in the second quarter of Interest Expense and Other Income / (Expenses), net The interest expense amounted to EUR 17 million in the period under review, EUR 1 million higher than in Q Other income / (expenses), net was an expense of EUR 10 million in Q compared to income of EUR 2 million in the second quarter of In connection with the bond tender completed in April 2011, whereby Adecco lengthened its debt maturity profile, the Company recognised a loss of EUR 11 million in other income / (expenses), net. Interest expense is expected at approximately EUR 70 million for the full year Page 2/13, Q results release, August 10, 2011

3 Provision for Income Taxes The effective tax rate in Q was 11% compared to 30% in Q The tax rate in both periods was positively impacted by the successful resolution of prior years audits in several jurisdictions. Net Income attributable to Adecco shareholders and EPS Net income attributable to Adecco shareholders in Q was EUR 141 million. This compares to EUR 97 million in the second quarter of Basic EPS was EUR 0.74 (Q2 2010: EUR 0.51). Cash flow, Net Debt 2 and DSO Cash used in operating activities amounted to EUR 30 million in the first half of 2011 compared to cash generated by operating activities of EUR 30 million in the same period last year. The Group paid dividends of EUR 149 million and purchased treasury shares for EUR 134 million. Capital expenditure amounted to EUR 50 million in the first half of Net debt at the end of June 2011 was EUR 1,185 million compared to EUR 751 million at year end DSO was 55 days in the second quarter of 2011, an increase of 2 days compared to the same period last year. Currency Impact In Q2 2011, currency fluctuations had a negative impact of approximately 2% on revenues. 2 Net debt is a non US GAAP measure and comprises short-term and long-term debt less cash and cash equivalents and short-term investments. Page 3/13, Q results release, August 10, 2011

4 GEOGRAPHICAL PERFORMANCE Q Revenues EBITA constant EUR m currency growth EUR m margin Revenues in percent 31% France 1,596 15% % 18% North America % % 8% UK & Ireland 406 0% 7 1.7% 6% Japan 330 4% % 7% Germany & Austria % % 5% Benelux % 9 4.0% 5% Italy % % 4% Nordics 200 7% 3 1.8% 4% Iberia 186 6% 6 3.1% 2% Australia & New Zealand % 4 2.9% 2% Switzerland % % 7% Emerging Markets % % 1% LHH 52-15% % Corporate (20) Adecco Group 5,166 13% % In France, revenues increased by 15% to EUR 1.6 billion. Growth in the industrial staffing segment remained strong. Permanent placement revenues were up 27%. EBITA was EUR 57 million in the quarter under review compared to EUR 49 million in Q2 2010, an increase of 16% year-on-year. The EBITA margin was 3.6%, up 10 bps compared to the prior year s second quarter, despite the negative impact of the French payroll tax subsidy cut, which negatively impacted results by 50 bps this quarter. In North America, Adecco s revenues increased by 12% in constant currency to EUR 905 million. General staffing revenues grew by 18% in constant currency, while professional staffing was still held back by the IT segment. With the MPS integration close to completion, growth in the IT staffing business still lags behind the market. Given the potential in the IT staffing business, management is putting in place additional actions to improve the revenue development. Permanent placement revenues increased strongly, by 32% in constant currency. EBITA was up 36% in constant currency. Integration costs related to MPS amounted to EUR 2 million in Q (Q2 2010: EUR 3 million). The EBITA margin was 4.5%, up 80 bps compared to Q In the UK & Ireland, revenues were flat in constant currency at EUR 406 million. Permanent placement revenues continued to develop very well, up 20% in constant currency. EBITA was EUR 7 million in the quarter under review and the EBITA margin was 1.7%. Integration costs related to MPS amounted to EUR 1 million (Q2 2010: EUR 4 million related to Spring and MPS). In Japan, revenues were up 4% in constant currency to EUR 330 million. The EBITA margin improved strongly to 6.3%, an increase of 110 bps compared to the second quarter of last year. Outsourcing contracts won last year continued to contribute positively. Page 4/13, Q results release, August 10, 2011

5 In Germany & Austria, revenue growth remained stellar. Revenues increased by 31% to EUR 382 million. Growth remained strongest in the industrial staffing business. The office segment and the professional staffing business also continued to show strong double-digit growth. Germany & Austria generated EBITA of EUR 19 million, an increase of 54% compared to Q The EBITA margin improved by 80 bps year-on-year to 5.1%. In Q2 2011, revenues in Benelux increased by 12%, clearly ahead of the market. The EBITA margin improved to 4.0% in the quarter under review. Revenue growth in Italy remained very strong, increasing by 35%, mainly driven by continued robust growth in the industrial staffing segment. Italy achieved strong improvements in profitability, as the EBITA margin was up 200 bps to 7.4% in Q Revenues in the Nordics increased 7% in constant currency. The EBITA margin was 1.8% compared to 5.5% in the prior year s second quarter. The Q results were negatively impacted by EUR 6 million related to exiting the Nursing home outsourcing business in Norway. In Iberia revenues increased 6%, despite the very challenging economic conditions in the region. Revenues were up 11% in constant currency in Australia & New Zealand this quarter. Switzerland increased revenues by 14% in constant currency and continued to deliver very strong profitability, driven by strict cost control, with an EBITA margin of 9.4%. Emerging Markets continued to perform strongly with revenues up 16% in constant currency, mainly driven by Eastern Europe and India. EBITA was up 23% in constant currency and the EBITA margin was 2.8%. Revenues of Lee Hecht Harrison (LHH), Adecco s career transition and talent development business, amounted to EUR 52 million, a decline of 15% in constant currency. EBITA totalled EUR 10 million and the EBITA margin was 19.2%. Page 5/13, Q results release, August 10, 2011

6 BUSINESS LINE PERFORMANCE Q Revenues Q Gross profit 10% IT 11% IT 5% E&T 6% E&T 4% F&L 6% F&L 2% M&S 2% M&S 1% Solutions 7% Solutions 25% Office 26% Office 53% Industrial 42% Industrial Adecco s revenues in the General Staffing business (Office & Industrial) increased by 16% in constant currency to EUR 4.1 billion. The Industrial business continued to perform strongly with revenues up 19% in constant currency. Revenue growth in Germany & Austria, as well as Italy, continued to be very strong, with 37% and 39% revenue growth respectively. In France, year-on-year growth also remained robust, despite the higher base with revenues up 16%. The same held true for North America, where revenues increased 13% in constant currency. In the Office business, revenues increased 10% in constant currency. Growth was still held back by Japan, where revenues grew 4% in Q and by the UK & Ireland, where revenues were flat, all in constant currency. Revenues in North America, on the other hand, continued to develop strongly, increasing by 24% in constant currency. The Professional Staffing 3 revenues increased 5% in constant currency. Revenue growth was particularly strong in Germany & Austria and France, whereas North American revenues grew by 5% in constant currency, held back by the IT segment and UK & Ireland revenues decreased by 1% in constant currency. In Information Technology (IT), revenues increased 4% in constant currency. In North America revenues declined by 1% in constant currency. Revenues in the UK & Ireland increased by 3% in constant currency. Adecco s Engineering & Technical (E&T) business was up 9% in constant currency. Year-on-year revenue growth slowed in North America, to 12% in constant currency, driven by a higher base, while revenues in Germany & Austria continued to grow strongly and were up 19%. In Finance & Legal (F&L), revenues were flat in constant currency. Revenues in North America increased by 4% in constant currency, while business in the UK & Ireland remained difficult, resulting in a revenue decline in Q of 16% in constant currency. In Q2 2011, revenues in Medical & Science (M&S) increased by 4% in constant currency. In the quarter under review, revenues in Solutions 4 declined by 7% in constant currency, mainly driven by the counter-cyclical career transition business. 3 Professional Staffing refers to Adecco s Information Technology, Engineering & Technical, Finance & Legal and Medical & Science businesses. 4 Solutions include revenues from Human Capital Solutions, Managed Service Programmes (MSP), Recruitment Process Outsourcing (RPO) and Vendor Management Systems (VMS). Page 6/13, Q results release, August 10, 2011

7 MANAGEMENT OUTLOOK Revenue growth throughout the second quarter remained in double-digit territory, despite an increasingly challenging base. In June, revenues were up 11% adjusted for trading days. July was a touch lower than June. In the current uncertain economic environment, we continue to see good demand from our clients, who value the flexibility we offer in terms of workforce solutions. Growth short-term will continue to be driven by the industrial staffing segment, and growth in the office business is expected to remain solid, while revenue growth in professional staffing is expected at levels similar to the second quarter. On July 26, 2011, Adecco announced the acquisition of Drake Beam Morin, Inc. Combining Adecco s Lee Hecht Harrison business with Drake Beam Morin, Inc., will create the world s largest provider in the career transition and talent development services sector. The acquisition considerably expands the global footprint of Lee Hecht Harrison beyond its main markets, the U.S. and France, into new geographies, and enhances its scale in markets with an existing presence. Adecco expects cost synergies of approximately EUR 10 million and the transaction to be immediately EPS accretive in year one and EVA 5 -enhancing after one year. The transaction remains subject to customary closing conditions, including the receipt of certain regulatory approvals. It is expected to close in the third quarter of Management remains confident that the current business environment will continue to offer attractive growth opportunities. Given the level of economic uncertainty which currently persists, a cost conscious approach to run the business remains key. We expect the cost base to remain stable sequentially at constant currency. With the growth and profitability levels achieved to date, we are well on track to reach the mid-term EBITA margin target of over 5.5%. Financial Agenda 2011/2012 Q results Q4/FY 2011 results Annual General Meeting Q results Q results November 8, 2011 March 1, 2012 April 24, 2012 May 8, 2012 August 9, Based on Adecco s internal hurdle rate of 10%. Page 7/13, Q results release, August 10, 2011

8 For further information please contact: Adecco Corporate Investor Relations or +41 (0) Adecco Corporate Press Office or +41 (0) Q Results Conference Calls There will be a media conference call at 9 am CET as well as an analyst conference call at 11 am CET, details of which can be found on our website in the Investor Relations section at UK / Global + 44 (0) United States Cont. Europe + 41 (0) Forward-looking statements Information in this release may involve guidance, expectations, beliefs, plans, intentions or strategies regarding the future. These forward-looking statements involve risks and uncertainties. All forward-looking statements included in this release are based on information available to Adecco S.A. as of the date of this release, and we assume no duty to update any such forward-looking statements. The forward-looking statements in this release are not guarantees of future performance and actual results could differ materially from our current expectations. Numerous factors could cause or contribute to such differences. Factors that could affect the Company s forward-looking statements include, among other things: global GDP trends and the demand for temporary work; changes in regulation of temporary work; intense competition in the markets in which the Company operates; integration of acquired companies; changes in the Company s ability to attract and retain qualified internal and external personnel or clients; the potential impact of disruptions related to IT; any adverse developments in existing commercial relationships, disputes or legal and tax proceedings. About the Adecco Group The Adecco Group, based in Zurich, Switzerland, is the world s leading provider of HR solutions. With approximately 33,000 FTE employees and over 5,500 branches, in over 60 countries and territories around the world, Adecco Group offers a wide variety of services, connecting over 750,000 associates with well over 100,000 clients every day. The services offered fall into the broad categories of temporary staffing, permanent placement, outsourcing, consulting and outplacement. The Adecco Group is a Fortune Global 500 company. Adecco S.A. is registered in Switzerland (ISIN: CH ) and listed on the SIX Swiss Exchange (ADEN). Page 8/13, Q results release, August 10, 2011

9 Consolidated statements of operations (unaudited) EUR millions Q Q Variance % H H except share and per share amounts Constant EUR Currency EUR Variance % Constant Currency Revenues 5,166 4,646 11% 13% 10,081 8,608 17% 17% Direct costs of services (4,290) (3,821) (8,351) (7,071) Gross profit % 8% 1,730 1,537 13% 12% Gross margin 16.9% 17.8% 17.2% 17.9% Selling, general and administrative expenses (677) (657) 3% 5% (1,359) (1,256) 8% 7% As a percentage of revenues 13.1% 14.1% 13.5% 14.6% Amortisation of intangible assets (13) (14) (27) (27) Operating income % 24% % 37% Operating income margin 3.6% 3.3% 3.4% 3.0% Interest expense (17) (16) (32) (31) Other income / (expenses), net (10) 2 (11) 1 Income before income taxes % % Provision for income taxes (18) (43) (59) (70) Net income % % Net income attributable to noncontrolling interests Net income attributable to Adecco shareholders Net income margin attributable to Adecco shareholders % % 2.7% 2.1% 2.4% 1.8% (1) Basic earnings per share Basic weighted-average shares 191,106, ,039, ,864, ,971,225 Diluted earnings per share Diluted weighted-average shares 191,215, ,971, ,989, ,344,706 Page 9/13, Q results release, August 10, 2011

10 Revenues and operating income by segment (unaudited) EUR millions Q Q Variance % H H Variance % Revenues 1 EUR Constant Constant EUR Currency Currency France 1,596 1,387 15% 15% 3,004 2,531 19% 19% North America % 12% 1,826 1,594 15% 19% UK & Ireland % 0% % 5% Japan % 4% % 3% Germany & Austria % 31% % 35% Benelux % 12% % 15% Italy % 35% % 36% Nordics % 7% % 14% Iberia % 6% % 8% Australia & New Zealand % 11% % 13% Switzerland % 14% % 20% Emerging Markets % 16% % 17% LHH % -15% % -19% Adecco Group 2 5,166 4,646 11% 13% 10,081 8,608 17% 17% Operating income 1 France % 16% % 23% North America % 36% % 48% UK & Ireland % 36% % 106% Japan % 25% % 11% Germany & Austria % 54% % 87% Benelux % 167% % 77% Italy % 83% % 106% Nordics % -64% % -60% Iberia 6 5-1% -1% % 4% Australia & New Zealand % 50% % 58% Switzerland % 23% % 38% Emerging Markets % 23% % 23% LHH % -43% % -40% Corporate Expenses (20) (16) (39) (37) EBITA % 22% % 34% Amortisation of intangible assets (13) (14) (27) (27) Adecco Group % 24% % 37% 1) From Q LHH is reported as a separate segment. The 2010 information has been restated to conform to the current year presentation. 2) In H revenues excluding acquisitions and currency impact changed in North America by 14%; UK & Ireland by 2%; Germany & Austria by 34%; Benelux by 14%; and Adecco Group by 15%. 3) EBITA is a non US GAAP measure and refers to operating income before amortisation of intangible assets. Page 10/13, Q results release, August 10, 2011

11 Revenues by business line (unaudited) EUR millions Q Q Variance % H H Variance % Revenues 1,2 EUR Constant Currency EUR Constant Currency Office 1,304 1,199 9% 10% 2,606 2,305 13% 11% Industrial 2,749 2,331 18% 19% 5,216 4,248 23% 22% General Staffing 4,053 3,530 15% 16% 7,822 6,553 19% 18% Information Technology % 4% 1, % 11% Engineering & Technical % 9% % 15% Finance & Legal % 0% % 12% Medical & Science % 4% % 14% Professional Staffing 1,041 1,035 1% 5% 2,112 1,890 12% 12% Solutions % -7% % -9% Adecco Group 5,166 4,646 11% 13% 10,081 8,608 17% 17% 1) Breakdown of staffing revenues into Office, Industrial, Information Technology, Engineering & Technical, Finance & Legal, and Medical & Science is based on dedicated branches. Solutions include revenues from Human Capital Solutions, Managed Service Programmes (MSP), Recruitment Process Outsourcing (RPO), and Vendor Management System (VMS). The 2010 information has been restated to conform to the current year presentation. 2) In H1 revenues excluding acquisitions and currency impact changed in Information Technology by 7%; Engineering & Technical by 11%; Finance & Legal by 2%; Medical & Science by 9%; Professional Staffing by 7%, Solutions by -11% and Adecco Group by 15%. Page 11/13, Q results release, August 10, 2011

12 Consolidated balance sheets EUR millions Jun 30 Dec Assets (unaudited) Current assets: Cash and cash equivalents Short-term investments 3 5 Trade accounts receivable, net 3,842 3,541 Other current assets Total current assets 4,607 4,446 Property, equipment, and leasehold improvements, net Other assets Intangible assets, net Goodwill 3,182 3,273 Total assets 8,914 8,879 Liabilities and shareholders equity Liabilities Current liabilities: Accounts payable and accrued expenses 3,481 3,472 Short-term debt and current maturities of long-term debt Total current liabilities 3,843 3,689 Long-term debt, less current maturities 1,209 1,088 Other liabilities Total liabilities 5,555 5,312 Shareholders equity Adecco shareholders equity: Common shares Additional paid-in capital 2,454 2,602 Treasury shares, at cost (666) (532) Retained earnings 1,802 1,561 Accumulated other comprehensive income/(loss), net (352) (184) Total Adecco shareholders equity 3,356 3,565 Noncontrolling interests 3 2 Total shareholders equity 3,359 3,567 Total liabilities and shareholders equity 8,914 8,879 Page 12/13, Q results release, August 10, 2011

13 0 Press Release Consolidated statements of cash flows (unaudited) EUR millions H H Cash flows from operating activities Net income Adjustments to reconcile net income to cash flows from operating activities: Depreciation and amortisation Other charges 3 23 Changes in operating assets and liabilities, net of acquisitions: Trade accounts receivable (400) (466) Accounts payable and accrued expenses Other assets and liabilities (33) 41 Cash flows from/(used in) operating activities (30) 30 Cash flows from investing activities Capital expenditures (50) (45) Acquisition of MPS, net of cash acquired (831) Cash settlements on derivative instruments (47) 11 Other acquisition and investing activities (9) Cash used in investing activities (97) (874) Cash flows from financing activities Net increase in short-term debt Borrowings of long-term debt, net of issuance costs 330 Repayment of long-term debt (214) (139) Dividends paid to shareholders (149) (91) Purchase of treasury shares (134) Other financing activities 3 1 Cash used in financing activities (21) (222) Effect of exchange rate changes on cash (18) 41 Net decrease in cash and cash equivalents (166) (1,025) Cash and cash equivalents: Beginning of year 549 1,458 End of period Page 13/13, Q results release, August 10, 2011

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