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10 AB CD!E. FG ز Iد JK ' L ' L $ N > <رزی OP ر <ر< Q ' RKS و ' T UV )9!" 9 <& 3 )9! 9-3 ]L% % )9 G R:!% ZL% $ '!" )8C <+ -.$9 9 )9 C wfu.! 9 H&? 9 T F B )&'N )9 )C:9. : '*: D!& }!C MB s. =! 9 $ '!" :!" ) 3 &!$ -E:!(!B 9 '% j v ; 3 <R3 )P r 3 (!Q ' Y 9 '; 3!B 9 W[[ <(% < 3 '%» < 3 % '!(!C '<J9 S %% ( p!: 9 %.«!" p!: '"!K ) &!$ G R:!% ZL% : : ZL% $ '!" )8C )C *I»!Q )9.!K H& &!$ ')%: ']!N :? '*. ' &!B )8C -!^ 'C '!9 W9 - &!$ M& ''R:!% Y 9 )F+ - S!N!9 % j* )9 )& 9 &!$ )$" % B `*B:!o: )*Y - -$ T F B.!" «%% jb [ '!9!;9 &!$!. = -P '? \ '& t=$ - = Y %!9 )9 )C: 9 )& % 9 -!9 T+U» ; 3 -.$9 *: 'I )!9 J9!K 8;9 ) + - : }!$ '!9!B 9.«!" ' *: -E: X% > 9 *: <J9 ' 3!".'. TL X% 9 G R:!% '!.! 9 -E:!(!B 9.(390).\ \+.}!B ')Y + 9 ;C DEMATEL ANP 'GB: 8&!: '!B ).!;:.(389).}!8&.} X. $ %$& ) 3.W[-W G9[ W -E: '!( ''R:!%.!;:! H s %; '!& ) 3.-E:!(! HY% '!9 ' ).(38). ': X' [] Nakhai Kamalabadi, A., Bayat, A., Ahmadi, P., Ebrahimi, A., Safari Kahreh, M., (008). Presentation a new algorithm for performance measurement of Supply chain by using FMADM Approach.World Applied sciences, (), [] Chan, F. T. S., (003). Performance Measurement in a Supply Chain. The International Journal of Advanced Manufacturing Technology, (), 3 8. [3] Olugu, E. U., Wong, K. Y., (009). Supply Chain Performance Evaluation: Trends and Challenges. American Journal of Engineering and Applied Sciences, (), 0-. [] Gunasekaran, A., Patel, C., Mc Gaughey, R. E., (00). A framework for supply chain performance measurement. International Journal of Production Economics, (8), [] Gunasekaran, A., Patel, C., Tirtiroglu, E., (00). Performance measure and metrics in a supply chain environment. International Journal of Operations & Production Management, (/), 8. [6] Hudson, M., Lean, J., Smart, P. A., (00). Improving control through effective performance measurement in SMEs. Production Planning and Control, (8), [] Soni, G., Kodali, R., (00). Internal benchmarking for assessment of supply chain performance. Benchmarking: An International Journal, (), -6. [8] Bigliardi, B., Bottani, E., (00). Performance measurement in the food supply chain: a balanced scorecard approach, Facilities, 8(/6), [3] [] [] 0

11 ن ٣+ (١٣٩١) ١-١١ تورد [9] Chia, A., Goh, M., Hum, S. H., (009). Performance measurement in supply chain entities: balanced scorecard perspective. Benchmarking: An International Journal, 6(), [0] Bhagwat, R., Sharma, M. K., (00). Performance measurement of supply chain management: A balanced scorecard approach. Computers & Industrial Engineering, (3), 3 6. [] Agarwal, A., Shankar, R., Tiwari, M. K., (00). Modeling agility of supply chain. Industrial Marketing Management, (36), 3. [] Agarwal, A., Shankar, R., Tiwari, M. K., (006). Modeling the metrics of lean, agile and leagile supply chain: an ANP-based approach. European Journal of Operational Research, (3), -. [6] Sarookhani, B., (38). Methodology in social science, the 8 th edition, Tehran, human science and cultural studies research institute, 39. [] Parasuraman, A., Zeithaml, V. A., Berry, L. L., (988). SERVQUAL: a Multi-item Scale for Measuring Consumer Perceptions of Service Quality. Journal of Retailing, (6), -0. [8] Saaty, T. L., (996). The analytic network process-decision making with dependence and feedback. Pittsburgh, PA: RWS Publications.

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