Raiffeisen Bank International Q1/2016 Results

Transcription

1 Raiffeisen Bank International Q1/2016 Results

2 Disclaimer Certain statements contained herein may be statements of future expectations and other forward-looking statements, which are based on management's current views and assumptions and involve known and unknown risks and uncertainties that could cause actual results, performance or events to differ materially from those expressed or implied in such statements. In addition to statements which are forward-looking by reason of context, words such as "may", "will", "should", "expects", "plans", "contemplates", "intends", "anticipates", "believes", "estimates", "predicts", "potential", or "continue" and similar expressions typically identify forward-looking statements. By their nature, forward-looking statements involve known and unknown risks and uncertainties because they relate to events and depend on circumstances that may or may not occur in the future. As such, no forward-looking statement can be guaranteed. Undue reliance should not be placed on these forward-looking statements. Many factors could cause our results of operations, financial condition, liquidity, and the development of the industries in which we compete, to differ materially from those expressed or implied by the forward-looking statements contained herein. These factors include, without limitation, the following: (i) our ability to compete in the regions in which we operate; (ii) our ability to meet the needs of our customers; (iii) our ability to leverage synergies from acquisitions, cost reduction programs or other projects; (iv) uncertainties associated with general economic conditions particularly in CEE; (v) governmental factors, including the costs of compliance with regulations and the impact of regulatory changes; (vi) the impact of currency exchange rate and interest rate fluctuations; and (vii) other risks, uncertainties and factors inherent in our business. Subject to applicable securities law requirements, we disclaim any intention or obligation to update or revise any forward-looking statements set forth herein, whether as a result of new information, future events or otherwise. This document is for information purposes only and shall not be treated as giving any investment advice and/or recommendation whatsoever. This presentation and any information (written or oral) provided to you does not constitute an offer of securities, nor a solicitation for an offer of securities, nor a prospectus or advertisement or a marketing or sales activity for such securities. The shares of Raiffeisen Bank International AG ( RBI ) have not been registered under the U.S. Securities Act of 1933 (the Securities Act ) nor in Canada, U.K. or Japan. No securities may be offered or sold in the United States or in any other jurisdiction, which requires registration or qualification, absent any such registration or qualification or an exemption therefrom. These materials must not be copied or otherwise distributed to U.S. persons (according to the definition under Regulation S of the Securities Act as amended from time to time) or publications with general circulation in the United States. The circulation of this document may be restricted or prohibited in certain jurisdictions. For the United Kingdom: This presentation and related material (these "Materials") are for distribution only to persons who are members of RBI falling within Article 43(2) of the Financial Services and Markets Act 2000 (Financial Promotion) Order 2005 (as amended, the "Financial Promotion Order") or who (i) have professional experience in matters relating to investments falling within Article 19(5) of the Financial Promotion Order), (ii) are persons falling within Article 49(2)(a) to (d) ("high net worth companies, unincorporated associations etc") of the Financial Promotion Order, (iii) are outside the United Kingdom, or (iv) are persons to whom an invitation or inducement to engage in investment activity (within the meaning of section 21 of the Financial Services and Markets Act 2000) in connection with the issue or sale of any securities may otherwise lawfully be communicated or caused to be communicated (all such persons together being referred to as "relevant persons"). These Materials are directed only at relevant persons and must not be acted on or relied on by persons who are not relevant persons. Any investment or investment activity to which these Materials relate is available only to relevant persons and will be engaged in only with relevant persons. Figures shown in the presentation are based on figures disclosed in the annual report as well as the interim reports of RBI. However, figures used in this document have been rounded, which could result in percentage changes differing slightly from those provided in such reports. We have exercised utmost diligence in the preparation of this presentation. However, rounding, transmission, printing, and typographical errors cannot be ruled out. We are not responsible or liable for any omissions, errors or subsequent changes which have not been reflected herein and we accept no liability whatsoever for any loss or damage howsoever arising from any use of this document or its content or third party data or otherwise arising in connection therewith. 2

3 Table of Contents Executive Summary Financials Risk Management Appendix

4 Executive Summary Q1/2016 Stable CET1 ratio Top line impacted by decreasing NIM and declining volumes Low risk costs, expected to increase in the coming quarters Substantial part of regulatory costs and Hungarian bank levy front-loaded in Q1 NPL ratio improving Increased profit contribution from segment Central Europe Continued solid development of segment Eastern Europe (Belarus, Russia, Ukraine) Romanian Walkaway Law signed by the president Polish sales process continues 4

5 1-3/2016 Financial Highlights 1-3/ /2015 y-o-y Net interest income (12.5)% Net trading income 28 (62) - Operating income 1,104 1,118 (1.2)% General administrative expenses (718) (691) 3.9% Profitability Net provisioning for impairment losses (106) (260) (59.5)% Other results (52) 21 - Profit before tax % Income taxes (91) (88) 4.0% Consolidated profit % y-o-y NPL ratio 11.4% 11.9% (0.5)PP Asset Quality NPL coverage ratio 70.2% 66.0% 4.2PP Loans to customers 70,875 80,493 (11.9)% Common equity tier 1 ratio (fully loaded) 11.5% 9.8% 1.6PP Regulatory Capital Ratios Common equity tier 1 ratio (transitional) Total capital ratio (fully loaded) 12.0% 16.7% 10.4% 14.8% 1.6PP 2.0PP Total capital ratio (transitional) 17.2% 15.3% 1.9PP 5

6 Route to Target CET1 ratio (fully loaded) (1.0)% 2.4% 0.2% 0.2% 0.2% 0.5% 0.3% Other Ukraine Russia Asia & US Raiffeisen Leasing Poland (0.8)% > 12% Excluding retained earnings 1.0% Raiffeisen Polbank 11.5% End 2015 RWA relief Business growth (EUR 4.2 bn) Regulatory & other effects (EUR 3.7 bn) End 2017 Target CET1 ratio (fully loaded) of at least 12% by the end of 2017 excluding retained earnings Note: FX effect including capital hedge; RWA relief displayed without effects of potential sales prices 6

7 Transformation Program Update Targets FY/2014 Q1/2016 Progress Update 2017 >12% CET1 ratio (fully loaded) 10.0% 11.5% Poland: Sales process continues Framework for separation of CHF portfolio agreed with Polish regulator Polish regulator considers IPO commitment fulfilled if sale (incl. spin-off) is executed by end 2016 >16% Total capital ratio (fully loaded) 2017 RWA reduction to support CET1 target Post Transformation ~20% reduction of cost base vs % EUR 69 bn EUR 3,024 mn 16.7% EUR 63 bn EUR 718 mn Zuno: Integration or sale Options under evaluation Slovenia: Exit country Sales contract signed, closing expected in H1/2016 Asia: Downscaling RWA reduction ongoing US: Winding down operations Wind down ongoing Russia: Resizing of footprint Exit of car financing business RWA reduction on track Reduction of presence from 65 to 44 cities Hungary: Repositioning completed Rightsizing of branch network completed Focus on revenue generation and further NPL reduction Ukraine: Restructuring well advanced Branch network optimized (down 14% y-o-y, 37% since 2011) Efficiency significantly increased due to reduction of regional hubs from 25 to 5 over the past 5 years 24 May

8 Robust Performance in Russia Business Development and Environment Solid profit after tax of EUR 61 mn NIM remains well above 5% RoE after tax 22.0% in Q1/2016 Elevated provisioning ratio of 2.23% NPL ratio increased to 9.5% (vs 8.0% end 2015) driven primarily by commercial real estate NPL coverage ratio of 67.9% (vs 75.6% end 2015) due to high collateralization levels of new defaults High FX volatility; recession continues, however no further deterioration expected Management Actions Further focus in Corporates on crisis resilient sectors such as multinationals, food, retail and exporters Further focus in Retail on premium customers and digital transformation Further optimization and standardization of back office structures Excellent employee engagement Very limited client attrition despite resizing Parent funding strongly reduced YTD Branch optimization completed (down 29 or 13.7% to 183 y-o-y) with reduction of presence from 65 to 44 cities Key Figure Overview (in EUR mn) Q1/2016 FY/2015 Risk-weighted assets (total) 7,597 7,687 Total assets 10,414 10,676 Employees 7,678 7,635 Intercompany funding* NPL ratio 9.5% 8.0% Profit/loss after tax *) ~15% of funding exposure covered by political risk insurance 8

9 Headwinds in Poland Business Development and Environment Revenues stable despite historically low interest rates NPL coverage ratio increased to 63.9% y-o-y Stable operating expenses Negative result due to release of deferred tax assets, triggered by group internal sale of leasing business Introduction of very high bank levy expected to drive market consolidation Continued strong GDP growth expected in 2016 Unemployment rate continues to fall Management Actions Cost-cutting program started. Target to reduce the operating cost basis by around 20% by end 2017 from end 2015 Consequently 35 branches closed in Q1/2016 Sustained focus on customer acquisition and client activation Continuous shift towards high margin products to mitigate very low interest rate level Around 40,000 accounts opened for individual customers in Q1/ corporate customers acquired, up 1.2% compared to end 2015 Key Figure Overview (in EUR mn) Q1/2016 FY/2015 Risk-weighted assets (total) 8,192 8,037 Total assets 13,863 14,504 Employees 5,016 5,128 Intercompany funding 2,021 2,283 NPL ratio 7.8% 7.6% Profit/loss after tax (8) 25 9

10 Regulatory Topics in Poland Introduction of bank levy Bank levy of 44 bps charged from Feb 2016 onwards Base is total assets excluding own funds, Polish state treasury bills, and selected assets 2016 impact on RBI estimated EUR ~39 mn Costs of bank levy are not deductible from income tax CHF mortgage loans Expert panel established to develop new proposal NPL ratio remains at a low level of 2.9% Separation of CHF portfolio Decision taken to separate CHF portfolio in the context of an M&A transaction Spin-off of Polish bank operations (excl. CHF portfolio) to a locally listed bank Retained CHF portfolio to be transferred via cross-border merger to a Polish branch of RBI IPO of Polish bank Polish regulator approved the change to RBI's 2012 commitment regarding the IPO of Polish bank Polish regulator will consider the IPO commitment fulfilled if a sale transaction (incl. spin-off) is executed by no later than end May

11 Macro Outlook Development of Real GDP (%) Country e 2017f CE Czech Republic Hungary Poland Slovakia Slovenia CE SEE Albania Bosnia & Herz Bulgaria Croatia (0.4) Kosovo Romania Serbia (1.8) SEE EE Belarus 1.7 (3.9) (2.0) 1.5 Russia 0.7 (3.7) (2.0) 1.5 Ukraine (6.6) (9.9) EE 0.3 (4.1) (1.8) 1.5 Austria Germany Eurozone Source: RBI/Raiffeisen Research as of 29 April 2016 General Market Trends Robust euro area offers upside for CE/SEE: Still healthy growth in the euro area and Germany; supportive monetary policy inside the euro area and CE/SEE to continue into 2016/17 Solid growth in CE: Moderation of growth at solid levels in CE countries (CZ, HU, SK). Poland continues to steam ahead on fiscal loosening, new government policies with negative impact on EU relations and the rating outlook Recovery/turn-around continues in SEE in 2016: signs of some fiscal policy induced overheating in Romania; significantly faster growth in Serbia Russia: Stabilisation of oil prices positive for Russian economy and assets. Economic data in Q1 mixed, possible upside to the growth forecast, provided no new external shock. Focus on stability-oriented policies and solid external balance shielding Russia from negative market developments Ukraine: Economy bottomed out in mid-2015 followed by a modest recovery. Risks to macroeconomic stability still high. New government has yet to show ownership of key reforms to unlock IMF support by early summer 11

12 Outlook and Targets We target a CET1 ratio (fully loaded) of at least 12% and a total capital ratio (fully loaded) of at least 16% by the end of After the implementation of the strategic measures defined at the beginning of 2015, the cost base should be approximately 20% below the level of 2014 (general administrative expenses 2014: EUR 3,024 mn). We aim for a return on equity before tax of approximately 14% and a consolidated return on equity of approximately 11% in the medium term. We further aim to achieve a cost/income ratio of between 50 and 55% in the medium term. We expect net provisioning for impairment losses for 2016 to be below the level of 2015 (EUR 1,264 mn). General administrative expenses for 2016 should be slightly below the level of the previous year (2015: EUR 2,914 mn). 12

13 Table of Contents Executive Summary Financials Risk Management Appendix

14 Q1/2016 Financial Highlights Q1/2016 Q4/2015 q-o-q Net interest income (13.7)% Net fee and commission income (11.2)% Operating income 1,104 1,269 (13.0)% General administrative expenses (718) (813) (11.7)% Profitability Net provisioning for impairment losses (106) (469) (77.5)% Other results (52) 16 - Profit before tax >500,0% Income taxes (91) (83) 9.3% Consolidated profit 114 (83) YTD NPL ratio 11.4% 11.9% (0.5)PP Asset Quality NPL coverage ratio 70.2% 71.3% (1.1)PP Loans to customers 70,875 69, % Common equity tier 1 ratio (fully loaded) 11.5% 11.5% 0.0PP Regulatory Capital Ratios Common equity tier 1 ratio (transitional) Total capital ratio (fully loaded) 12.0% 16.7% 12.1% 16.8% (0.1)PP 0.0PP Total capital ratio (transitional) 17.2% 17.4% (0.2)PP 14

15 Development of Financial Ratios in Q1/2016 RoE (Consolidated) and RoTE 1 Cost/Income Ratio 6.6% 9.7% 10.8% 7.7% 7.8% 61.8% 56.8% 57.4% 59.1% 65.0% 4.3% 7.0% 7.9% 4.8% 5.8% 1 3/ / / / / / / / / /2016 RoE RoTE Net Interest Margin 1 Provisioning Ratio % 3.00% 2.99% 3.00% 2.73% 1.30% 1.52% 1.35% 1.64% 0.46% 1 3/ / / / / / / / / /2016 1) Annualized 15

16 Q1/2016 Distribution of Profit before Tax in EUR mn 298.4% 158.1% 33 (55.5)% 75.7% % 63 (186) % 11.9% % 75 Central Europe Southeastern Europe Eastern Europe Group Corporates Group Markets Non-Core Corporate Center & Reconciliation 1 Group Note: Percentage changes are y-o-y 1) Due to the mostly internal nature of Corporate Center, amount is netted with Reconciliation for illustration purposes 16

17 Overview of Key Financials in EUR mn Q1/2016 Q4/2015 q-o-q Q1/2016 Q1/2015 y-o-y Net interest income (13.7)% (12.5)% Net fee & commission income (11.2)% (3.6)% Net trading income (1.3)% 28 (62) Recurring other net operating income (35.6)% 11 0 >500.0% Operating income 1,104 1,269 (13.0)% 1,104 1,118 (1.2)% General admin expenses (718) (813) (11.7)% (718) (691) 3.9% Staff expenses (347) (381) (9.0)% (347) (345) 0.5% Other admin expenses (302) (314) (3.6)% (302) (274) 10.1% - Hereof regulatory charges (75) (35) 112.9% (75) (39) 92.2% Depreciation (68) (118) (42.0)% (68) (71) (3.3)% Operating result (15.2)% (9.6)% Net provisioning for imp losses (106) (469) (77.5)% (106) (260) (59.5)% Other results (52) 16 (52) 21 Net inc from derivatives (27) (15) 85.2% (27) 20 Net inc fin investments 26 (0) (59.1)% Bank levies (49) (26) 90.9% (49) (64) (23.3)% Goodwill impairment 0 (4) 0 0 Profit/loss before tax >500.0% % Consolidated profit/loss 114 (83) % Net interest margin (%) 2.73% 3.07% (34)BP 2.73% 2.94% (20)BP Development (q-o-q) Net interest income negatively impacted by ongoing low interest rate levels in most markets except Eastern Europe and further declining volume, additionally FX devaluation impact in Eastern Europe; last quarter distorted by dividend income Net fee and commission income down mainly due to seasonality effect with lower turnover in Q1 and lower new lending business General administrative expenses down due to seasonal effects despite upfront booking of EUR 46 mn resolution fund expenses Provisioning very low but expected to increase in coming quarters; ILLP releases mainly in Bulgaria and Hungary, further PLLP releases in Hungary and Russia, last quarter included significant provisions in Asia and Ukraine Other results impacted by valuation losses on derivatives and upfront booking of Hungarian bank levy RoE (consolidated) (%) 5.8% <0% 5.8% 4.3% 1.5PP RoTE (%) 7.8% <0% 7.8% 6.6% 1.2PP 17

18 Overview of Balance Sheet RBI Balance Sheet (Mar 2016) in EUR mn Mar 2016 Mar 2015 y-o-y Mar 2016 Dec 2015 q-o-q 15% 15% EUR 115 bn 11% 8% 6% Total assets 114, ,054 (7.7)% 114, , % Loans and adv to banks 15,099 15, % 15,099 10, % 57% 59% Loans and adv to customers 70,875 80,493 (11.9)% 70,875 69, % 13% 15% Deposits from banks 16,823 22,455 (25.1)% 16,823 16, % Assets Loans and advances to banks (net) Loans and advances to customers (net) Securities (including trading assets and investments in associates) Other assets Liabilities Deposits from banks Deposits from customers Debt securities issued Other liabilities Equity and subordinated liabilities Deposits from customers 68,107 68,205 (0.1)% 68,107 68,991 (1.3)% Equity 8,658 8, % 8,658 8, % Assets Liabilities Loans and advances to customers up EUR 1.0 bn YTD; repo business up EUR 0.6 bn in head office; retail loans up EUR 0.2 bn mainly due to portfolio acquisition in Czech Republic Interbank business up EUR 4.3 bn YTD; repo business up EUR 5.8 bn while placements with ECB decreased in head office and Slovakia Deposits from customers down EUR 0.9 bn YTD; decrease of corporate deposits (down EUR 1.0 bn) mostly in Poland, Romania and Hungary caused by repricing measures while increase in head office; increase of retail deposits (up EUR 0.5 bn) predominantly in Czech Republic triggered by portfolio acquisition; deposits from sovereigns down EUR 0.3 bn mainly in head office Deposits from banks up EUR 0.5 bn YTD mainly from clearing and giro business (up EUR 1.5 bn) in head office 18

19 Revenue Composition 1,326 1, ,216 1, (62) 64 (14) , Q1/2015 Q2/2015 Q3/2015 Q4/2015 Q1/2016 Net interest income Net trading income 2.94% Net Interest Margin Split of Operating Income (in EUR mn) 2.73% 1-3/ /2016 Net fee and commission income 347 Recurring other net operating income Loan & Guarantee 12% Net Fee and Commission Income Other 21% Payment transfers 42% Foreign currency 25% Total 1-3/2016: EUR 347mn Development (q-o-q) Net interest income down EUR 114 mn; NIM fell to 2.73% (down 34 bps) mainly driven by ongoing low interest rate levels in most markets except Eastern Europe, lower interest income from derivatives in Russia, further declining volume, additionally FX devaluation impact in Eastern Europe and last quarter distorted by dividend income of EUR 66 mn from non-consolidated affiliated company Net fee and commission income down EUR 44 mn; mainly due to seasonality effect with lower turnover in Q1; payment transfer business mainly declined in Russia and Ukraine due to lower income from credit card business, FX and seasonal effects; seasonality driven decrease of FX and precious metals business in Poland and Romania; loan and guarantee business primarily down in head office and Russia Net trading income stable; increase of currencybased business due to valuation gains on FX positions in Asia and Ukraine; offset by decline of interest-based business due to lower income and valuation losses on derivatives in head office and Czech Republic 19

20 Expense Base Breakdown Development of General Administrative Expenses (in EUR mn) Split of Other Administrative Expenses Communication 6% Other 13% Legal and consulting 6% Advertising 6% Deposit insurance 10% Regulatory expenses: 25% IT 23% Office space 21% Resolution fund 15% Q1/2015 Q2/2015 Q3/2015 Q4/2015 Q1/ Staff expenses Other administrative expenses Depreciation 302 Development (q-o-q) General administrative expenses down EUR 95 mn due to seasonal effects despite upfront booking of EUR 46 mn resolution fund expenses; FX effect of EUR 30 mn Staff expenses down EUR 34 mn; at normal levels while in Q4 extraordinary effects adversely impacted costs (one-offs EUR 14 mn in US, Asia and head office and adapted payment scheme) Other administrative expenses down EUR 11 mn mainly due to lower advertising expenses and deposit insurance fees; resolution fund fees of EUR 46 mn paid for the full year 2016 (up EUR 54 mn) Depreciation of tangible and intangible assets down EUR 50 mn mainly due to depreciation and impairments in Poland, Ukraine and Hungary in Q4/2015 Total 1-3/2016: EUR 302 mn 20

21 Regulatory Capital Overview Regulatory Capital Structure in EUR mn Mar 2016 Dec 2015 CET1 (before deductions) 8,000 8,034 Deduction items (439) (363) CET1 (after deductions) 7,560 7,671 Additional Tier 1 (after deductions) (0) 0 Tier 1 (after deductions) 7,560 7,671 Tier 2 (after deductions) 3,297 3,316 Total capital 10,858 10,987 RWA (total) 63,093 63,272 CET 1 ratio (transitional) 12.0% 12.1% CET 1 ratio (fully loaded) 11.5% 11.5% Changes in Regulatory Capital (YTD) Common equity tier 1 ratio (transitional) of 12.0% (down 0.1 PP) and Common equity tier 1 ratio (fully loaded) of 11.5% stable; Q1 interim profit not yet included Common equity tier 1 capital down EUR 111 mn to EUR 7,560 mn; decrease mainly resulting from phase-in rules for 2016, partially offset by EUR 28 mn currency revaluation (predominantly from RUB and HRK) RWA decreased by EUR 179 mn primarily driven by credit risk, down EUR 286 mn (volume decrease, rating improvement of Belarus, UAH and USD devaluation, partially offset by purchase of retail portfolio in Czech Republic), market risk up EUR 34 mn; operational risk up EUR 72 mn Leverage ratio (fully loaded) of 5.3% (transitional: 5.6%) 12.0% Common Equity Tier 1 Ratio (31 Mar 2016) (0.4)% (0.1)% 0.1% (0.1)% 11.5% Tier 1 ratio (transitional) 12.0% 12.1% Total capital ratio (transitional) 17.2% 17.4% Total capital ratio (fully loaded) 16.7% 16.8% Transitional Intangible assets Excess minority capital AfS IRB Shortfall/DTA Fully loaded 21

22 Funding Overview Funding Structure (Mar 2016) Loan/deposit ratio Subordinated Short-term liabilities funding 4% 12% Medium & long-term funding 13% 116% 115% 111% 107% 107% 105% 98% 92% 94% Total: EUR 96 bn Customer deposits 71% Mar 14 Jun 14 Sep 14 Dec 14 Mar 15 Jun 15 Sep 15 Dec 15 Mar 16 Overview 2016 Funding Plan Funding mix dominated by 71% share of customer deposits (down 0.5PP q-o-q) Loan/deposit ratio up by 2.0PP q-o-q to 94.2%, mainly due to decrease of corporate deposits Retail deposits increased, high stickiness despite historically low interest rates in most markets Wholesale funding demand remains low (approx. EUR 2 bn in 2016) as a result of transformation program Diversification of funding continues, focus on private placements and local markets 22

23 Table of Contents Executive Summary Financials Risk Management Appendix

24 Diversified Risk Profile Economic Capital Comments Risk-adjusted return on Economic Capital as key group steering measure Operational Risk 11% Market Risk 6% Risk Buffer 5% Corporates 28% Total Economic Capital requirement of EUR 5.4 bn only marginally decreased YTD from EUR 5.5 bn at % of Economic Capital is consumed by Credit Risk Other 16% Credit Risk: 61% Credit Risk decreased marginally by EUR 0.1 bn to EUR 3.3 bn, where a volume increase in the retail portfolio in Czech Republic was offset by lower exposures in other segments as well as by a rating upgrade of Hungary Stable development of Market Risk (EUR 0.3 bn), Operational Risk (EUR 0.6 bn) and Funding Liquidity Risk (< EUR 0.1 bn) Liquidity 1% Financial Institutions 3% Sovereigns 7% Retail 23% Other Risk includes participation risk, owned property risk and macroeconomic risk About 42% of the economic capital is distributed to Central Europe, followed by Southeastern Europe (23%), Austria (19%) and Eastern Europe (15%) 24

25 Portfolio Overview Exposure to Business Lines by Region at end of March 2016 (in EUR bn) 50 Total: EUR 149 bn 20% 1% 22 24% 65% 11% 34% 45% 24 24% 18 5% 25 1% 7% 32% 21% 52% 43% 67% 40% 8% 5 11% 6 12% 64% 25% 67% 21% Austria CE SEE Eastern Europe Other EU Asia RoW Corporates Retail Financial Institutions Sovereigns Highlights The Corporate portfolio is spread over all regions and dominates RBI Group s business model; the exposure decreased slightly by EUR 1.1 bn to EUR 75.7 bn within the first quarter 2016, driven by reductions in the lower rating grades including the defaulted portfolio and a slight shift towards the higher rating grades. Asia contributed most strongly to the overall reduction with a decrease of EUR 0.6 bn The overall Retail portfolio increased by EUR 0.7 bn to EUR 28.6 bn YTD, driven almost exclusively by growth in Czech Republic (portfolio acquisition) and Slovakia, slightly offset by a reduction of exposure to private customers in Ukraine, while other countries remained stable. The share of foreign currency loans further decreased in the first quarter from 28.7% to 26.7% The Financial Institutions portfolio increased strongly by EUR 5.5 bn to EUR 22.5 bn driven by higher volumes in repo business and swaps, while at the same time loans to banks and bond investments were reduced The Sovereign portfolio decreased by EUR 6.8 bn to EUR 22.5 bn as a result of lower liquidity placements with the Austrian National Bank (down EUR 4.3 bn) and lower money market placements with the Hungarian National Bank 25

26 RWA (Total) Overview Overview by Country 31/3/ 31/12/ Change 31/12/ in EUR mn (YTD) 2014* Change Czech Republic 4,757 4, % 5,113 (7.0)% Hungary 3,094 2, % 4,060 (23.8)% Slovakia 5,837 5, % 5, % Central Europe 13,688 12, % 14,475 (5.4)% Albania 1,664 1,725 (3.5)% 1,707 (2.5)% Bosnia & Herzegovina 1,554 1, % 1, % Bulgaria 1,729 1,775 (2.6)% 1,826 (5.4)% Croatia 2,977 2, % 3,073 (3.1)% Kosovo % 524 (1.8)% Romania 4,168 4, % 4, % Serbia 1,604 1, % 1, % Southeastern Europe 14,210 13, % 13, % Belarus 1,241 1,606 (22.7%) 1,552 (20.0)% Kazakhstan % 27 (57.8)% Russia 7,597 7,687 (1.2)% 8,372 (9.3)% Ukraine 2,115 2,345 (9.8)% 3,047 (30.6)% Eastern Europe 10,964 11,642 (5.8)% 12,998 (15.7)% Group Corporates 8,210 8,590 (4.4)% 9,106 (9.8)% Group Markets 4,243 3, % 3, % Corporate Center 15,288 14, % 18,622 (17.9)% Asia 1,206 1,289 (6.4)% 2,528 (52.3)% Poland 8,192 8, % 7, % Slovenia % 486 (33.5)% USA (8.6)% 1,013 (24.6)% Zuno % % Non-Core 10,638 10, % 11,829 (10.1)% Reconciliation (14,148) (13,007) 8.8% (15,966) (11.4)% Total RBI Group 63,093 63,272 (0.3)% 68,721 (8.2)% * Basis for transformation program Comments (YTD) Decrease of RWA mainly driven by Credit risk RWA: decrease of EUR 286 mn non-retail RWA down EUR 586 mn due to exposure decrease, devaluation of UAH and rating change for Belarus, compensated by increased additional capital requirement of EUR 240 mn out of Basel 1 floor calculation retail RWA up EUR 61 mn from purchase of retail portfolio in Czech Republic, compensated by PD changes in Romania and Bulgaria Market risk RWA: up EUR 34 mn Operational risk RWA: up EUR 72 mn RWA (Total) Split by Risk Category Market risk 5% Operational risk 14% Credit risk standard approach 34% Credit risk CVA risk 1% Total: EUR 63 bn Basel 1 floor 1% Credit risk internal rating approach 46% 26

27 NPL Development NPLs as % of Customer Loans and NPL Coverage Ratio NPL Breakdown by Segment (31 Mar 2016) 89% 83% 66% 67% 67% 71% 70% 69% 72% 60% 64% 11.9% 12.0% 12.2% 11.9% 11.4% 7.5% 11.8% 18.8% 8.0% 2.8% 15.3% Mar 15 Jun 15 Sep 15 Dec 15 Mar 16 CE SEE EE Group Corporates Group Markets 1) Non-Core NPLs as % of customer loans Coverage ratio 1) Including exposure to banks NPLs as % of customer loans Coverage ratio 11.9% NPL ratio Dec 15 NPL Ratio Development in 1-3/2016 (0.2)% (0.2)% (0.1)% FX effects Loan volume change Organic changes 11.4% NPL ratio Mar 16 NPLs of EUR 8,106 mn (down EUR 222 mn YTD, thereof minus EUR 103 mn organic change) FX impact of minus EUR 120 mn YTD, mainly from UAH, BYR, USD, CHF devaluation; RUB revaluation NPL allocation (YTD net of FX effects) mainly from Russia (up EUR 112 mn), Czech Republic (up EUR 76 mn), Poland (up EUR 36 mn), Hungary (up EUR 33 mn) and Albania (up EUR 17 mn) Main NPL release (YTD net of FX effects) Group Corporates (down EUR 139 mn), Ukraine (down EUR 89 mn), Group Markets (down EUR 74 mn) and Asia (down EUR 24 mn) NPL ratio down 0.5PP to 11.4% YTD; highest decrease in Group Corporates with 1.3PP and Southeastern Europe with 0.3PP; increase in Central Europe of 0.4PP NPL coverage ratio down 1.1PP to 70.2% YTD driven by Central Europe (down 6.0PP) and Eastern Europe (down 3.1PP) while increase in Group Corporates (up 2.9PP) 27

28 Provisioning Quarterly Change in NPL Stock (in EUR mn) (4)% 8% (2)% (5)% 729 (7)% (3)% (328) (469) (202) (606) (222) Q4/2014 Q1/2015 Q2/2015 Q3/2015 Q4/2015 Q1/2016 Absolute NPL net change 1 Relative NPL net change 1) Relative to NPLs recorded at previous end of period; NPLs at the end of Q1/2016 EUR 8,106 mn Development of Provisioning Ratio 3.33% 2.62% % 1.30% 1.02% % Q4/2014 Q1/2015 Q2/2015 Q3/2015 Q4/2015 Q1/2016 Net provisioning for impairment losses in EUR mn Net provisioning ratio (q-o-q) (average customer loans) Loan loss provisioning decreased by 59.5% or EUR 155 mn y-o-y; the low quarterly level of EUR 106 mn should not be considered as a run rate for 2016 Main y-o-y developments: lower individual loan loss provisioning (down EUR 102 mn) and lower portfolio-based loan loss provisioning (down EUR 53 mn) The loan loss provisioning mainly derives from EUR 71 mn corporate and EUR 40 mn retail provisioning Individual loan loss provisioning down EUR 102 mn y-o-y mainly driven by Ukraine (down EUR 71 mn), Group Corporates (down EUR 44 mn), head office (down EUR 40 mn) and almost all SEE countries (down EUR 15 mn) while increases recorded in Albania (up EUR 24 mn), Russia (up EUR 22 mn) and Hungary (up EUR 13 mn) Portfolio-based loan loss provisioning down EUR 53 mn y-o-y; decreases were recorded in Hungary (down EUR 33 mn due to one-off effects in Q1/2015 from Settlement Act), Russia (down EUR 21 mn due to new defaults of two large corporate customers); volume driven decline in head office (down EUR 11 mn) while default driven release in Asia in Q1/2015 (up EUR 13 mn) 28

29 Breakdown CHF Loan Exposures CHF Loan Exposures (31 Mar 2016, in EUR mn) CHF NPL Ratio & NPL Coverage Ratio (31 Mar 2016) 2, % 75.2% 77.8% 55.8% 49.0% 33.3% 38.5% % 17.8% 19.2% Poland Romania Serbia Hungary Croatia Poland Romania Serbia Hungary Croatia NPL Ratio NPL Coverage Ratio Poland, Romania, Serbia, Croatia: CHF Exposure predominantly in Retail 85% (EUR 238 mn) of the CHF loan portfolio in Croatia was converted during Q1/2016, while the related charge was already booked in 2015 In Romania the CHF portfolio decreased by 7.6% (EUR 24 mn) in Q1, out of which EUR 14 mn were due to conversion Remaining exposure in Hungary predominantly corporate CHF positions virtually all hedged (either match-funded or swapped) 29

30 Table of Contents Executive Summary Financials Risk Management Appendix

31 Portfolio Overview Asia and Eastern Europe Breakdown of Portfolios in Selected Markets by Customer Segment (as of 31 Mar 2016) EUR mn China/ Hong Kong Singapore/ Indonesia Russia Ukraine Exposure 1 1,448 1,553 12,531 3,193 - Corporate loans 437 1,267 5,281 1,563 - Corporate off-balance , Corporate other thereof Corporate non-performing loans Retail 0 0 2, thereof Retail non-performing loans FI & Sovereign , Total stock of provisions ,031 Asian portfolio characterized by short term lending and trade finance with corporates in the Materials and Energy industries: 73%/99% of the exposure runs off within two/five years; FI exposure (EUR 414 mn) mainly to large Chinese banks Russian corporate loan book well diversified across industries (14% to the energy sector); Retail portfolio almost exclusively in RUB (94%) and consists to a large part of personal loans (41%), mortgages (25%) and credit cards (22%) Ukrainian portfolio is driven by short term Corporate lending, of which approx. 46% is to producers of non-cyclical consumer goods, and Retail mortgage loans (68% of the retail portfolio) 1) Total exposure to the respective country of risk, irrespective of where it is booked 31

32 Geographic Footprint Central Europe (CE) Southeastern Europe (SEE) Austria, #3 Loans: 20.3bn Customers: Business Outlets: 3 Eastern Europe (EE) Non-Core *Slovenia, #14 Loans: 0.4 bn Customers: 55,253 Business Outlets: 14 Poland, #9 Loans: 9.7 bn Customers: 794,292 Business Outlets: 322 Russia, #11 Loans: 7.0 bn Customers: 3,036,238 Business Outlets: 183 Belarus, #7 Loans: 0.9 bn Customers: 756,252 Business Outlets: 95 Leading regional player with CEE presence of over 25 years Hungary, #4 Loans: 3.6 bn Customers: 545,122 Business Outlets: 72 Slovakia, #3 *Ukraine, #7 Loans: 1.9 bn Customers: 2,635,840 Business Outlets: 577 Romania, #5 Covering 16 markets (incl. Austria), thereof nine are EU members and Serbia has candidate status Loans: 8.2 bn Customers: 821,057 Business Outlets: 199 Loans: 4.6 bn Customers: 2,124,663 Business Outlets: 506 Top 5 market position in 10 countries *Czech Republic, #5 Bulgaria, #6 Loans: 7.4 bn Customers: 620,729 Business Outlets: 134 Croatia, #5 *Bosnia & Herzeg., #2 Albania, #2 Kosovo, #1 Loans: 2.1 bn Customers: 636,992 Business Outlets: 149 Serbia, #5 Strong market position with Austrian corporates focusing on CEE Loans: 3.0 bn Loans: 1.2 bn Loans: 0.8 bn Loans: 0.5 bn Loans: 1.1 bn Customers: 449,598 Customers: 449,764 Customers: 747,152 Customers: 291,125 Customers: 671,451 Business Outlets: 78 Business Outlets: 97 Business Outlets: 90 Business Outlets: 52 Business Outlets: 84 Note: Position based on loans and advances to customers as of Q4/2015. All loan data in EUR. Additionally, RBI operates leasing units in Moldova and Kazakhstan. * Ranking data as of Q3/

33 Bank levies and resolution fund Impact on RBI FY 2015 (EUR mn) Q1/2016 (EUR mn) FY 2016e (EUR mn) Austria Bank levy based on balance sheet total (excluding derivatives) ~87 Hungary Provision for additional bank levy charge of EUR 21mn from 2014 released in 2015, in 2016 the bank levy was halved to 0.24% ~20 Poland Bank levy of 0.44%, based on balance sheet total less 4 bn PLN flat amount, own funds and treasury securities 7 ~39 Slovakia Bank levy of 0.2 % on total liabilities less own funds and subordinated debt 18 5 ~19 Total Austria Croatia Czech Republic Bulgaria Hungary Romania Slovakia Total Bank levies ~165 Based on balance sheet total less equity and unencumbered assets Full amounts booked in Q1/2016 (except in Hungary and Bulgaria) In Austria period for achieving the fund s target level was reduced from 10y to 8y, additionally calculation base reduced ~ ~2-7 ~7 4 0 ~4 3 1 ~3 0 3 ~3 8 8 ~8 Resolution fund ~53 1) Majority of bank levies (EUR 9 mn) booked in Corporate Center; the remainder in Group Corporates (EUR 5 mn) and Group Markets (EUR 5 mn) 33

34 Country and Segment Overview 1-3/2016 Total Assets Share of Total Loan/deposit LLSFR 2 Net Interest NPL Coverage Provisioning Ratio NPL Ratio (EUR mn) Assets 1 ratio (network banks) Margin Ratio Czech Republic 10, % 97.5% 82.7% 2.52% 0.26% 5.5% 59.0% Hungary 6, % 73.4% 67.8% 2.09% (0.56)% 20.2% 73.1% Slovakia 11, % 91.5% 79.7% 2.61% 0.14% 3.9% 73.7% Central Europe 27, % 90.0% 2.46% 0.06% 7.5% 69.3% Albania 2, % 40.5% 38.6% 3.11% 11.42% 21.6% 68.1% Bosnia & Herzegovina 1, % 70.9% 63.0% 3.54% (0.36)% 10.1% 63.3% Bulgaria 3, % 80.3% 67.9% 3.32% (0.88)% 10.5% 68.7% Croatia 4, % 86.6% 75.8% 3.10% (0.42)% 16.3% 74.4% Kosovo % 71.5% 65.3% 4.37% 0.35% 7.1% 61.4% Romania 7, % 84.9% 75.0% 3.53% 0.57% 8.3% 73.5% Serbia 1, % 65.9% 59.5% 4.34% (1.26)% 12.9% 80.3% Southeastern Europe 21, % 75.8% 3.49% 0.57% 11.8% 72.0% Belarus 1, % 116.7% 85.6% 10.05% 2.38% 6.9% 84.1% Russia 10, % 89.0% 82.3% 5.48% 2.23% 9.5% 67.9% Ukraine 1, % 66.8% 55.3% 9.12% 1.46% 59.0% 92.1% Eastern Europe 3 13, % 88.2% 6.45% 2.09% 18.8% 83.2% Asia 1, % 3.08% (0.16)% 57.2% 65.3% Poland 13, % 110.0% 86.7% 1.85% 0.27% 7.8% 63.9% Slovenia % 92.6% 61.1% 1.09% (2.76)% 31.3% 62.0% USA % 3.16% 3.36% 10.1% 57.5% Non-Core 17, % 121.3% 2.08% 0.28% 15.3% 64.3% Group Corporates 14, % 107.7% 2.46% 0.08% 8.0% 59.5% Group Markets 15, % 97.2% 0.62% 2.8% 88.9% Corporate Center 24, % Total RBI Group 114, % 94.2% 2.73% 0.46% 11.4% 70.2% 1) Excludes reconciliation of EUR 20.7 bn 2) Loans to local stable funding ratio for network banks in respective countries 3) Includes Kazakhstan 34

35 Country Financials (CE) Czech Republic In EUR mn Q1/2016 Q4/2015 Change Q3/2015 Q2/2015 Q1/ / /2014 Change Total assets 10,080 9, % 9,178 8,504 8,302 9,265 8, % Equity % % Loans and advances to customers 7,413 7, % 6,956 6,814 6,521 7,095 6, % - Hereof corporate % % 44.7% (1.1)PP 44.7% 45.1% 44.7% 44.7% 44.5% 0.2PP - Hereof retail % % 54.7% 1.1PP 54.7% 54.2% 54.7% 54.7% 54.9% (0.2)PP - Hereof FCY % 13.4% 14.8% (1.4)PP 13.8% 13.3% 12.4% 14.8% 12.9% 1.9PP Deposits from customers 7,355 6, % 6,255 6,160 5,840 6,807 5, % Operating income % % - Net interest income % % - Net fee and commission income (5.8)% (2.4)% - Net trading income (1) 4 (8) (5) - Recurring other net operating income % % Net provisioning for impairment losses (6) (16) (62.2)% (6) (16) (3) (41) (40) 0.5% General administrative expenses (61) (51) 20.0% (51) (44) (49) (194) (198) (1.7)% Other results 7 (0) 9 (7) (3) (1) 8 Profit/loss before tax % % Profit/loss after tax % % Return on equity before tax % 11.3% 2.2PP 16.2% 15.4% 16.9% 15.0% 14.2% 0.9PP Return on equity after tax % 9.4% 1.9PP 12.9% 12.2% 13.4% 12.0% 11.4% 0.6PP Net interest margin 2.52% 2.55% (3)BP 2.80% 2.98% 2.90% 2.80% 3.12% (32)BP Loan/deposit ratio 97.5% 100.7% (3.2)PP 107.1% 106.5% 107.4% 100.7% 101.9% (1.2)PP Cost/income ratio 66.6% 55.7% 10.8PP 62.2% 44.3% 53.7% 53.5% 59.5% (6.0)PP Business outlets % % Number of employees 3,129 2, % 2,740 2,708 2,725 2,753 2, % Number of customers 620, , % 400, , , , , % Provisioning ratio 0.26% 0.89% (63)BP 0.33% 0.97% 0.19% 0.60% 0.66% (6)BP NPL ratio 5.5% 4.7% 81BP 5.0% 5.2% 5.5% 4.7% 6.0% (132)BP NPL coverage ratio 59.0% 71.5% (12.5)PP 71.6% 71.0% 68.2% 71.5% 65.2% 6.3PP Note: All data, except P/L, are dated to the end of the period 1) Sovereign as remaining share 2) Annualized 35

36 Country Financials (CE) Hungary In EUR mn Q1/2016 Q4/2015 Change Q3/2015 Q2/2015 Q1/ / /2014 Change Total assets 6,347 6,394 (0.7)% 6,263 6,340 6,708 6,394 6,936 (7.8)% Equity % % Loans and advances to customers 3,553 3, % 3,541 4,106 4,608 3,481 4,714 (26.2)% - Hereof corporate % % 66.3% 1.7PP 65.0% 58.5% 55.7% 66.3% 54.5% 11.9PP - Hereof retail % % 29.1% (1.4)PP 30.5% 27.3% 31.8% 29.1% 32.8% (3.7)PP - Hereof FCY % 36.1% 37.5% (1.4)PP 41.5% 44.9% 43.5% 37.5% 58.0% (20.5)PP Deposits from customers 4,119 4,233 (2.7)% 3,955 3,908 4,082 4,233 4,276 (1.0)% Operating income % (5.0)% - Net interest income % (21.4)% - Net fee and commission income (12.2)% % - Net trading income 4 5 (7.7)% 3 (2) (9.7)% - Recurring other net operating income (6) (13) (54.9)% (7) (10) (8) (38) (60) (36.6)% Net provisioning for impairment losses 6 (12) (7) (23) (14) (56) (128) (56.6)% General administrative expenses (35) (61) (41.5)% (44) (48) (42) (195) (188) 3.4% Other results (17) (31) 49 (305) Profit/loss before tax % (21) 19 (389) Profit/loss after tax % (21) 18 (398) Return on equity before tax 2 7.8% 4.7% 3.1PP 15.2% 16.2% 4.4% Return on equity after tax 2 7.8% 4.2% 3.5PP 15.2% 16.2% 4.3% Net interest margin 2.09% 1.89% 19BP 2.05% 1.86% 2.26% 2.01% 2.62% (61)BP Loan/deposit ratio 73.4% 69.5% 3.9PP 74.4% 87.9% 90.8% 69.5% 88.3% (18.8)PP Cost/income ratio 63.0% 75.6% (12.7)PP 78.7% 102.6% 63.5% 88.5% 81.3% 7.2PP Business outlets % (36.8)% Number of employees 2,016 2, % 2,037 2,123 2,234 2,016 2,298 (12.3)% Number of customers 545, , % 536, , , , ,052 (8.1)% Provisioning ratio (0.56)% 1.37% (193)BP 0.72% 2.09% 1.17% 1.34% 2.64% (130)BP NPL ratio 20.2% 19.7% 47BP 23.1% 21.7% 26.9% 19.7% 25.7% (603)BP NPL coverage ratio 73.1% 77.3% (4.2)PP 72.4% 72.5% 72.6% 77.3% 77.3% (0.0)PP Note: All data, except P/L, are dated to the end of the period 1) Sovereign as remaining share 2) Annualized 36

37 Country Financials (CE) Slovakia In EUR mn Q1/2016 Q4/2015 Change Q3/2015 Q2/2015 Q1/ / /2014 Change Total assets 11,257 11, % 10,759 10,250 10,125 11,223 9, % Equity 1, % , ,016 (2.0)% Loans and advances to customers 8,247 8, % 8,098 7,866 7,615 8,189 7, % - Hereof corporate % % 46.8% (0.7)PP 47.2% 47.5% 47.3% 46.8% 48.1% (1.3)PP - Hereof retail % % 53.0% 0.7PP 52.7% 52.4% 52.5% 53.0% 51.8% 1.2PP - Hereof FCY % 0.8% 0.6% 0.2PP 0.9% 0.9% 1.0% 0.6% 1.2% (0.6)PP Deposits from customers 8,760 8, % 8,262 7,872 7,574 8,728 7, % Operating income (6.6)% (1.1)% - Net interest income (5.2)% (5.3)% - Net fee and commission income (8.8)% % - Net trading income % % - Recurring other net operating income 1 3 (60.3)% 2 (3) (3) (0) 1 Net provisioning for impairment losses (4) (16) (76.9)% (13) (3) (5) (37) (53) (31.0)% General administrative expenses (69) (74) (7.0)% (61) (52) (59) (247) (238) 3.7% Other results (5) (5) (2.9)% (4) (4) (4) (18) (24) (27.5)% Profit/loss before tax % % Profit/loss after tax % % Return on equity before tax % 10.8% 3.0PP 17.5% 22.4% 19.0% 17.4% 16.1% 1.3PP Return on equity after tax % 8.0% 2.5PP 13.3% 17.1% 14.4% 13.1% 12.1% 1.0PP Net interest margin 2.61% 2.84% (23)BP 2.92% 2.99% 3.04% 2.95% 3.35% (40)BP Loan/deposit ratio 91.5% 91.1% 0.3PP 95.0% 96.9% 97.3% 91.1% 98.4% (7.3)PP Cost/income ratio 62.2% 62.5% (0.3)PP 52.1% 45.9% 51.4% 53.1% 50.6% 2.4PP Business outlets % % Number of employees 3,872 3, % 3,823 3,733 3,721 3,854 3, % Number of customers 821, , % 815, , , , , % Provisioning ratio 0.14% 0.77% (63)BP 0.64% 0.18% 0.26% 0.47% 0.75% (28)BP NPL ratio 3.9% 3.8% 6BP 4.2% 4.4% 4.4% 3.8% 4.5% (69)BP NPL coverage ratio 73.7% 75.0% (1.2)PP 73.6% 69.1% 71.4% 75.0% 70.8% 4.2PP Note: All data, except P/L, are dated to the end of the period 1) Sovereign as remaining share 2) Annualized 37

38 Country Financials (SEE) Albania In EUR mn Q1/2016 Q4/2015 Change Q3/2015 Q2/2015 Q1/ / /2014 Change Total assets 2,056 2,120 (3.0)% 2,112 2,034 1,993 2,120 1, % Equity (8.6)% % Loans and advances to customers (1.6)% (7.2)% - Hereof corporate % % 66.1% (0.4)PP 69.3% 71.5% 72.5% 66.1% 71.0% (4.9)PP - Hereof retail % % 33.9% 0.4PP 30.7% 28.5% 27.5% 33.9% 29.0% 4.9PP - Hereof FCY % 60.0% 60.2% (0.2)PP 62.6% 60.1% 61.3% 60.2% 67.4% (7.2)PP Deposits from customers 1,731 1,799 (3.8)% 1,771 1,699 1,686 1,799 1, % Operating income % (18.4)% - Net interest income (10.8)% (12.2)% - Net fee and commission income 3 3 (12.2)% % - Net trading income % (16.2)% - Recurring other net operating income (0) (6) (91.8)% (0) 0 (0) (6) 2 Net provisioning for impairment losses (30) (18) 65.5% (3) (5) (5) (31) (29) 6.5% General administrative expenses (11) (13) (20.7)% (11) (10) (10) (45) (42) 6.8% Other results % 0 0 (0) 1 0 >500.0% Profit/loss before tax (17) (13) 27.3% (62.1)% Profit/loss after tax (17) (12) 41.8% (62.8)% Return on equity before tax % 20.1% 16.8% 7.1% 19.8% (12.6)PP Return on equity after tax % 18.0% 14.3% 6.0% 16.8% (10.9)PP Net interest margin 3.11% 3.46% (34)BP 3.61% 4.24% 4.09% 3.83% 4.70% (87)BP Loan/deposit ratio 40.5% 40.8% (0.3)PP 44.2% 48.5% 49.9% 40.8% 48.0% (7.1)PP Cost/income ratio 47.2% 74.3% (27.1)PP 49.7% 39.9% 42.6% 49.9% 38.1% 11.8PP Business outlets (1.1)% (1.1)% Number of employees 1,349 1, % 1,327 1,327 1,327 1,349 1, % Number of customers 747, , % 728, , , , , % Provisioning ratio 11.42% 8.48% 294BP 1.39% 2.15% 2.17% 3.44% 3.23% 21BP NPL ratio 21.6% 19.5% 209BP 19.2% 19.0% 19.4% 19.5% 18.6% 83BP NPL coverage ratio 68.1% 61.5% 6.6PP 55.2% 56.4% 55.3% 61.5% 58.8% 2.6PP Note: All data, except P/L, are dated to the end of the period 1) Sovereign as remaining share 2) Annualized 38

39 Country Financials (SEE) Bosnia & Herz. In EUR mn Q1/2016 Q4/2015 Change Q3/2015 Q2/2015 Q1/ / /2014 Change Total assets 1,956 1, % 1,911 1,922 1,931 1,947 1, % Equity % (0.9)% Loans and advances to customers 1,163 1,173 (0.8)% 1,168 1,170 1,168 1,173 1,176 (0.3)% - Hereof corporate % % 31.4% (0.7)PP 31.9% 32.4% 33.1% 31.4% 34.1% (2.6)PP - Hereof retail % % 68.1% 0.7PP 67.7% 67.2% 66.5% 68.1% 65.5% 2.6PP - Hereof FCY % 69.0% 69.8% (0.8)PP 71.0% 72.4% 73.6% 69.8% 74.0% (4.2)PP Deposits from customers 1,536 1, % 1,501 1,484 1,498 1,519 1, % Operating income (3.3)% % - Net interest income (2.1)% (4.1)% - Net fee and commission income 8 9 (8.2)% (0.1)% - Net trading income 0 0 (22.8)% % - Recurring other net operating income (0) (1) (46.2)% (1) Net provisioning for impairment losses % (9) 2 (2) (8) (16) (48.0)% General administrative expenses (13) (19) (31.4)% (14) (13) (13) (59) (63) (5.5)% Other results 0 0 (97.3)% 0 (1) 0 0 (1) Profit/loss before tax % % Profit/loss after tax % % Return on equity before tax % 12.7% 7.6PP 4.7% 24.4% 15.7% 14.4% 9.5% 5.0PP Return on equity after tax % 10.9% 7.2PP 4.3% 21.8% 13.9% 12.8% 8.0% 4.8PP Net interest margin 3.54% 3.65% (11)BP 3.56% 3.75% 3.52% 3.61% 3.67% (6)BP Loan/deposit ratio 70.9% 72.1% (1.2)PP 72.3% 73.2% 71.9% 72.1% 72.5% (0.4)PP Cost/income ratio 51.5% 72.7% (21.1)PP 55.6% 49.0% 51.6% 57.1% 60.5% (3.4)PP Business outlets % % Number of employees 1,307 1,311 (0.3)% 1,353 1,374 1,390 1,311 1,434 (8.6)% Number of customers 449, ,192 (8.8)% 492, , , , ,973 (1.4)% Provisioning ratio (0.36)% (0.10)% (26)BP 3.08% (0.79)% 0.68% 0.72% 1.34% (63)BP NPL ratio 10.1% 10.5% (36)BP 11.7% 12.4% 13.6% 10.5% 13.1% (254)BP NPL coverage ratio 63.3% 63.4% (0.0)PP 60.4% 57.3% 57.1% 63.4% 56.7% 6.6PP Note: All data, except P/L, are dated to the end of the period 1) Sovereign as remaining share 2) Annualized 39

40 Country Financials (SEE) Bulgaria In EUR mn Q1/2016 Q4/2015 Change Q3/2015 Q2/2015 Q1/ / /2014 Change Total assets 3,407 3,440 (1.0)% 3,401 3,278 3,268 3,440 3, % Equity % (0.2)% Loans and advances to customers 2,069 2,083 (0.7)% 2,100 2,074 2,074 2,083 2,175 (4.2)% - Hereof corporate % % 41.4% (0.2)PP 40.9% 40.2% 40.5% 41.4% 40.4% 1.0PP - Hereof retail % % 58.0% 0.2PP 58.6% 59.3% 59.0% 58.0% 58.0% 0.0PP - Hereof FCY % 52.4% 54.5% (2.1)PP 56.4% 58.0% 61.3% 54.5% 61.5% (7.1)PP Deposits from customers 2,390 2,444 (2.2)% 2,362 2,248 2,205 2,444 2, % Operating income (1.3)% (6.2)% - Net interest income (1.6)% (6.5)% - Net fee and commission income (8.2)% % - Net trading income % 0 (0) (47.4)% - Recurring other net operating income 0 (1) 0 (0) 0 (0) 1 Net provisioning for impairment losses 6 (15) 0 (11) (6) (32) (52) (38.9)% General administrative expenses (18) (27) (34.5)% (21) (21) (20) (90) (89) 0.3% Other results (0) 0 0 (2) (1) (3) 0 Profit/loss before tax 26 (3) % Profit/loss after tax 24 (3) % Return on equity before tax % 16.7% 6.3% 8.7% 7.3% 5.9% 1.4PP Return on equity after tax % 15.1% 5.7% 7.7% 6.6% 5.3% 1.3PP Net interest margin 3.32% 3.37% (6)BP 3.49% 4.04% 3.52% 3.60% 4.00% (41)BP Loan/deposit ratio 80.3% 78.9% 1.4PP 81.8% 84.5% 86.4% 78.9% 91.3% (12.4)PP Cost/income ratio 46.6% 70.3% (23.7)PP 52.1% 51.1% 53.6% 56.7% 53.0% 3.7PP Business outlets % (4.5)% Number of employees 2,551 2, % 2,629 2,659 2,699 2,546 2,751 (7.5)% Number of customers 636, ,879 (17.9)% 772, , , , , % Provisioning ratio (0.88)% 2.81% (369)BP (0.01)% 2.07% 1.18% 1.51% 2.20% (69)BP NPL ratio 10.5% 11.0% (51)BP 13.0% 14.0% 14.7% 11.0% 14.7% (368)BP NPL coverage ratio 68.7% 67.3% 1.4PP 61.9% 59.8% 55.3% 67.3% 53.9% 13.4PP Note: All data, except P/L, are dated to the end of the period 1) Sovereign as remaining share 2) Annualized 40

41 Country Financials (SEE) Croatia In EUR mn Q1/2016 Q4/2015 Change Q3/2015 Q2/2015 Q1/ / /2014 Change Total assets 4,420 4,616 (4.2)% 4,675 4,592 4,694 4,616 4,647 (0.7)% Equity % (12.3)% Loans and advances to customers 3,040 2, % 3,019 3,071 3,232 2,939 3,200 (8.2)% - Hereof corporate % % 39.1% 4.5PP 38.8% 39.4% 38.4% 39.1% 41.2% (2.1)PP - Hereof retail % % 57.9% (4.3)PP 57.2% 57.6% 54.8% 57.9% 54.4% 3.5PP - Hereof FCY % 58.4% 61.1% (2.8)PP 61.0% 56.9% 58.3% 61.1% 64.9% (3.7)PP Deposits from customers 3,046 3,191 (4.5)% 3,132 3,083 3,142 3,191 3, % Operating income % (5.1)% - Net interest income (6.2)% (10.2)% - Net fee and commission income (8.7)% % - Net trading income % (21.6)% - Recurring other net operating income % (0.5)% Net provisioning for impairment losses 4 (6) (13) (10) (6) (36) (50) (27.7)% General administrative expenses (34) (35) (2.3)% (34) (30) (31) (130) (130) 0.3% Other results (4) (1) 365.3% (76) (0) (3) (80) 7 Profit/loss before tax % (62) (14) 72 Profit/loss after tax % (48) (11) 61 Return on equity before tax % 9.4% 5.5PP 11.1% 8.8% 10.8% Return on equity after tax % 6.4% 5.1PP 8.5% 7.4% 9.2% Net interest margin 3.10% 3.19% (10)BP 3.27% 3.25% 3.45% 3.29% 3.71% (42)BP Loan/deposit ratio 86.6% 81.4% 5.2PP 84.7% 87.8% 92.8% 81.4% 92.3% (10.9)PP Cost/income ratio 59.5% 61.4% (1.9)PP 56.2% 51.2% 55.7% 56.1% 53.0% 3.0PP Business outlets % % Number of employees 2,133 2, % 2,145 2,152 2,171 2,133 2, % Number of customers 449, ,912 (1.4)% 453, , , , ,552 (1.6)% Provisioning ratio (0.42)% 0.85% (127)BP 1.77% 1.28% 0.79% 1.17% 1.49% (33)BP NPL ratio 16.3% 17.4% (112)BP 17.7% 15.4% 14.5% 17.4% 14.8% 258BP NPL coverage ratio 74.4% 72.1% 2.3PP 70.6% 77.6% 76.2% 72.1% 73.2% (1.1)PP Note: All data, except P/L, are dated to the end of the period 1) Sovereign as remaining share 2) Annualized 41

42 Country Financials (SEE) Kosovo In EUR mn Q1/2016 Q4/2015 Change Q3/2015 Q2/2015 Q1/ / /2014 Change Total assets % % Equity (12.7)% % Loans and advances to customers % % - Hereof corporate % % 37.7% 1.0PP 38.7% 38.0% 39.9% 37.7% 39.4% (1.7)PP - Hereof retail % % 62.3% (1.0)PP 61.3% 62.0% 60.1% 62.3% 60.6% 1.7PP - Hereof FCY % 0.0% 0.0% 0.0PP 0.0% 0.0% 0.0% 0.0% 0.0% 0.0PP Deposits from customers % % Operating income (12.9)% % - Net interest income 9 10 (3.7)% % - Net fee and commission income 1 2 (58.7)% % - Net trading income % >500.0% - Recurring other net operating income (0) (0) 150.9% 0 0 (0) 0 (1) Net provisioning for impairment losses (1) (1) (18.3)% (1) (0) 0 (2) (3) (36.8)% General administrative expenses (6) (8) (26.0)% (6) (5) (6) (26) (25) 3.7% Other results (0) (0) 0.8% (0) (0) Profit/loss before tax % % Profit/loss after tax % % Return on equity before tax % 10.7% 1.7PP 16.6% 22.7% 23.0% 18.4% 17.2% 1.2PP Return on equity after tax % 9.9% 1.0PP 14.9% 20.3% 20.4% 16.5% 15.3% 1.2PP Net interest margin 4.37% 4.62% (26)BP 4.68% 4.96% 5.50% 4.91% 5.31% (39)BP Loan/deposit ratio 71.5% 69.1% 2.4PP 71.0% 74.0% 75.4% 69.1% 76.7% (7.6)PP Cost/income ratio 59.2% 69.7% (10.5)PP 51.9% 44.2% 47.0% 53.0% 54.3% (1.3)PP Business outlets % % Number of employees % % Number of customers 291, , % 281, , , , , % Provisioning ratio 0.35% 0.55% (19)BP 0.70% 0.08% (0.01)% 0.33% 0.54% (21)BP NPL ratio 7.1% 7.5% (43)BP 9.1% 9.1% 10.1% 7.5% 10.2% (266)BP NPL coverage ratio 61.4% 59.5% 1.9PP 52.6% 51.1% 48.0% 59.5% 48.5% 10.9PP Note: All data, except P/L, are dated to the end of the period 1) Sovereign as remaining share 2) Annualized 42

43 Das Bild kann zurzeit nicht angezeigt werden. Country Financials (SEE) Romania In EUR mn Q1/2016 Q4/2015 Change Q3/2015 Q2/2015 Q1/ / /2014 Change Total assets 7,028 7,232 (2.8)% 6,958 6,778 6,850 7,232 6, % Equity % % Loans and advances to customers 4,569 4, % 4,441 4,377 4,369 4,472 4, % - Hereof corporate % % 32.6% 0.2PP 31.7% 32.4% 32.7% 32.6% 33.3% (0.7)PP - Hereof retail % % 65.1% (0.2)PP 66.0% 65.4% 64.8% 65.1% 64.1% 1.0PP - Hereof FCY % 43.2% 43.1% 0.1PP 44.0% 46.0% 48.3% 43.1% 49.7% (6.6)PP Deposits from customers 5,051 5,238 (3.6)% 4,841 4,652 4,586 5,238 4, % Operating income (0.8)% (3.4)% - Net interest income (5.6)% (3.6)% - Net fee and commission income (6.4)% % - Net trading income % (8.9)% - Recurring other net operating income (1) (6) (85.4)% (4) (3) (0) (14) 5 Net provisioning for impairment losses (8) (27) (70.3)% (10) (20) (17) (74) (85) (13.3)% General administrative expenses (70) (67) 3.9% (65) (64) (61) (257) (266) (3.2)% Other results 1 2 (63.2)% 1 (1) (57.4)% Profit/loss before tax % (0.0)% Profit/loss after tax % % Return on equity before tax % 11.3% 6.4PP 25.4% 17.7% 16.7% 18.0% 18.6% (0.6)PP Return on equity after tax % 8.7% 6.4PP 21.3% 15.7% 14.0% 15.1% 15.1% 0.0PP Net interest margin 3.53% 3.83% (30)BP 3.96% 4.38% 3.70% 3.95% 4.36% (41)BP Loan/deposit ratio 84.9% 79.2% 5.7PP 85.6% 87.8% 88.2% 79.2% 85.1% (5.9)PP Cost/income ratio 64.0% 60.5% 3.4PP 57.0% 55.3% 58.3% 57.6% 57.5% 0.1PP Business outlets (1.2)% (3.2)% Number of employees 5,450 5, % 5,477 5,434 5,201 5,437 5, % Number of customers 2,124,663 2,130,125 (0.3)% 2,118,255 2,113,657 2,095,440 2,130,125 2,089, % Provisioning ratio 0.57% 2.44% (187)BP 0.87% 1.84% 1.53% 1.67% 1.95% (28)BP NPL ratio 8.3% 8.7% (41)BP 9.2% 9.5% 10.6% 8.7% 10.7% (197)BP NPL coverage ratio 73.5% 77.0% (3.5)PP 71.9% 70.0% 70.1% 77.0% 71.7% 5.3PP Note: All data, except P/L, are dated to the end of the period 1) Sovereign as remaining share 2) Annualized 43

44 Country Financials (SEE) Serbia In EUR mn Q1/2016 Q4/2015 Change Q3/2015 Q2/2015 Q1/ / /2014 Change Total assets 1,966 1, % 1,962 1,938 1,935 1,948 1, % Equity % (0.6)% Loans and advances to customers 1,070 1,098 (2.5)% 1,065 1,071 1,085 1,098 1,129 (2.7)% - Hereof corporate % % 50.7% (0.9)PP 49.5% 49.7% 50.1% 50.7% 52.2% (1.5)PP - Hereof retail % % 49.0% 0.9PP 49.5% 49.3% 48.5% 49.0% 46.7% 2.3PP - Hereof FCY % 62.6% 64.1% (1.5)PP 64.3% 69.4% 69.2% 64.1% 61.3% 2.8PP Deposits from customers 1,456 1, % 1,378 1,360 1,337 1,455 1, % Operating income % (6.2)% - Net interest income % (11.0)% - Net fee and commission income 9 10 (5.7)% % - Net trading income 0 0 (43.8)% % - Recurring other net operating income % (25.6)% Net provisioning for impairment losses 4 0 >500.0% (6) 2 (5) (8) (19) (56.8)% General administrative expenses (18) (20) (13.1)% (18) (17) (17) (73) (74) (1.6)% Other results (0) 0 0 (0) (4) (4) (0) >500.0% Profit/loss before tax % (0.5)% Profit/loss after tax % % Return on equity before tax % 9.8% 5.7PP 10.3% 14.7% 6.9% 10.4% 10.1% 0.4PP Return on equity after tax % 9.6% 4.3PP 9.3% 12.9% 6.4% 9.5% 9.0% 0.6PP Net interest margin 4.34% 4.13% 21BP 5.08% 5.03% 5.04% 4.81% 5.52% (71)BP Loan/deposit ratio 65.9% 67.6% (1.7)PP 68.6% 69.9% 71.9% 67.6% 81.4% (13.8)PP Cost/income ratio 57.1% 65.9% (8.8)PP 50.6% 52.6% 51.1% 54.7% 52.2% 2.6PP Business outlets (1.2)% % Number of employees 1,538 1,550 (0.8)% 1,558 1,582 1,588 1,550 1,581 (2.0)% Number of customers 671, , % 654, , , , , % Provisioning ratio (1.26)% (0.18)% (108)BP 2.09% (0.57)% 1.73% 0.77% 1.76% (99)BP NPL ratio 12.9% 12.3% 57BP 13.5% 13.4% 13.2% 12.3% 12.9% (57)BP NPL coverage ratio 80.3% 84.3% (4.0)PP 83.2% 83.9% 86.3% 84.3% 81.4% 2.9PP Note: All data, except P/L, are dated to the end of the period 1) Sovereign as remaining share 2) Annualized 44

45 Country Financials (EE) Belarus In EUR mn Q1/2016 Q4/2015 Change Q3/2015 Q2/2015 Q1/ / /2014 Change Total assets 1,336 1,449 (7.8)% 1,564 1,638 1,616 1,449 1,536 (5.7)% Equity (10.3)% (2.3)% Loans and advances to customers (0.0)% 1,003 1,052 1, ,047 (12.6)% - Hereof corporate % % 72.3% 2.3PP 74.6% 73.0% 72.0% 72.3% 69.6% 2.7PP - Hereof retail % % 27.7% (2.3)PP 25.4% 27.0% 28.0% 27.7% 30.4% (2.7)PP - Hereof FCY % 69.5% 70.7% (1.2)PP 76.0% 76.6% 73.7% 70.7% 68.5% 2.1PP Deposits from customers (9.5)% (5.9)% Operating income % % - Net interest income % % - Net fee and commission income (6.4)% (4.6)% - Net trading income % (0) - Recurring other net operating income 0 (1) (1) (0) (0) (2) (1) 31.0% Net provisioning for impairment losses (7) (8) (15.2)% (6) (9) (4) (26) (9) 203.9% General administrative expenses (17) (17) (3.0)% (18) (18) (19) (73) (80) (9.3)% Other results (0) (1) (1) 2 Profit/loss before tax % % Profit/loss after tax % % Return on equity before tax % 42.8% 1.6PP 91.5% 47.0% 69.3% 63.0% 34.2% 28.8PP Return on equity after tax % 30.1% 5.3PP 68.9% 36.2% 53.9% 47.7% 23.7% 23.9PP Net interest margin 10.05% 9.09% 97BP 8.31% 8.46% 8.97% 8.63% 8.08% 56BP Loan/deposit ratio 116.7% 106.1% 10.6PP 110.0% 107.9% 123.2% 106.1% 117.6% (11.5)PP Cost/income ratio 32.4% 35.9% (3.5)PP 22.8% 31.4% 26.6% 28.3% 45.2% (16.9)PP Business outlets (2.1)% % Number of employees 2,067 2,086 (0.9)% 2,111 2,140 2,150 2,086 2,176 (4.1)% Number of customers 756, , % 723, , , , , % Provisioning ratio 2.38% 3.39% (102)BP 2.31% 3.24% 1.36% 2.56% 0.87% 169BP NPL ratio 6.9% 6.0% 91BP 5.1% 4.3% 3.3% 6.0% 3.0% 299BP NPL coverage ratio 84.1% 89.7% (5.6)PP 82.9% 86.1% 86.3% 89.7% 88.9% 0.8PP Note: All data, except P/L, are dated to the end of the period 1) Sovereign as remaining share 2) Annualized 45

46 Country Financials (EE) Russia In EUR mn Q1/2016 Q4/2015 Change Q3/2015 Q2/2015 Q1/ / /2014 Change Total assets 10,414 10,676 (2.5)% 12,178 13,531 13,832 10,676 12,442 (14.2)% Equity 1,331 1, % 1,399 1,564 1,479 1,198 1, % Loans and advances to customers 7,000 6, % 7,815 8,773 9,347 6,956 8,389 (17.1)% - Hereof corporate % % 64.8% (0.6)PP 63.5% 61.3% 61.5% 64.8% 60.9% 3.9PP - Hereof retail % % 35.2% 0.6PP 36.5% 38.7% 38.5% 35.2% 39.1% (3.9)PP - Hereof FCY % 42.6% 46.2% (3.6)PP 46.9% 43.0% 44.7% 46.2% 47.8% (1.6)PP Deposits from customers 7,296 7, % 7,919 8,408 8,525 7,175 7,317 (1.9)% Operating income (9.2)% ,082 (14.6)% - Net interest income (9.8)% (22.5)% - Net fee and commission income (25.3)% (15.1)% - Net trading income % (1) (65) - Recurring other net operating income (0) (10) (95.8)% 1 (3) (3) (15) 8 Net provisioning for impairment losses (50) (35) 44.5% (33) (64) (49) (181) (170) 6.5% General administrative expenses (72) (100) (27.9)% (88) (88) (79) (356) (477) (25.4)% Other results 2 85 (97.2)% 4 13 (6) 97 (17) Profit/loss before tax (53.9)% % Profit/loss after tax (54.7)% % Return on equity before tax % 68.7% (40.7)PP 29.6% 30.1% 38.0% 39.5% 22.7% 16.8PP Return on equity after tax % 55.0% (33.0)PP 23.1% 24.7% 30.4% 31.6% 17.7% 14.0PP Net interest margin 5.48% 5.38% 10BP 5.13% 5.31% 5.82% 5.42% 5.92% (51)BP Loan/deposit ratio 89.0% 90.4% (1.4)PP 92.0% 97.5% 104.0% 90.4% 109.6% (19.2)PP Cost/income ratio 36.7% 46.2% (9.5)PP 41.7% 36.3% 31.4% 38.5% 44.1% (5.6)PP Business outlets (1.6)% (12.3)% Number of employees 7,678 7, % 7,818 7,827 8,415 7,635 8,252 (7.5)% Number of customers 3,036,238 3,001, % 2,974,672 2,972,783 2,959,946 3,001,811 2,940, % Provisioning ratio 2.23% 1.88% 35BP 1.61% 2.81% 2.25% 2.14% 1.18% 97BP NPL ratio 9.5% 8.0% 147BP 8.6% 8.1% 6.4% 8.0% 5.9% 208BP NPL coverage ratio 67.9% 75.6% (7.8)PP 73.2% 73.3% 79.4% 75.6% 74.1% 1.5PP Note: All data, except P/L, are dated to the end of the period 1) Sovereign as remaining share 2) Annualized 46

47 Country Financials (EE) Ukraine In EUR mn Q1/2016 Q4/2015 Change Q3/2015 Q2/2015 Q1/ / /2014 Change Total assets 1,837 2,039 (9.9)% 2,247 2,309 2,150 2,039 2,481 (17.8)% Equity (0.3)% (9.2)% Loans and advances to customers 1,897 2,177 (12.9)% 2,303 2,401 2,475 2,177 2,688 (19.0)% - Hereof corporate % % 52.6% 1.1PP 52.3% 51.9% 52.6% 52.6% 54.6% (1.9)PP - Hereof retail % % 47.4% (1.1)PP 47.7% 48.1% 47.2% 47.4% 45.2% 2.2PP - Hereof FCY % 59.8% 59.1% 0.7PP 59.3% 61.0% 64.1% 59.1% 57.5% 1.6PP Deposits from customers 1,296 1,518 (14.6)% 1,472 1,466 1,294 1,518 1,541 (1.5)% Operating income % (34) (34.7)% - Net interest income (8.9)% (35.3)% - Net fee and commission income (18.1)% (35.8)% - Net trading income 2 (4) (0) 26 (96) (75) (111) (32.8)% - Recurring other net operating income (1) (3) (62.1)% 0 (1) (1) (5) (15) (68.7)% Net provisioning for impairment losses (10) (58) (83.6)% (41) (32) (81) (212) (533) (60.2)% General administrative expenses (29) (38) (23.2)% (32) (33) (32) (134) (216) (37.6)% Other results % (41.4)% Profit/loss before tax 26 (33) (2) 25 (82) (91) (345) (73.5)% Profit/loss after tax 24 (29) 1 25 (82) (85) (290) (70.8)% Return on equity before tax % 59.5% Return on equity after tax % 3.4% 59.0% Net interest margin 9.12% 8.67% 45BP 8.62% 9.07% 7.49% 8.53% 9.35% (81)BP Loan/deposit ratio 66.8% 66.3% 0.6PP 77.1% 84.5% 101.9% 66.3% 104.7% (38.4)PP Cost/income ratio 50.3% 65.6% (15.2)PP 48.6% 36.7% -93.0% 75.4% 78.9% (3.6)PP Business outlets (0.2)% (13.9)% Number of employees 9,489 9,639 (1.6)% 10,308 10,602 11,255 9,639 11,478 (16.0)% Number of customers 2,635,840 2,782,366 (5.3)% 2,823,672 2,833,139 2,903,062 2,782,366 2,940,953 (5.4)% Provisioning ratio 1.46% 10.36% (890)BP 6.95% 5.30% 12.56% 8.76% 17.77% (901)BP NPL ratio 59.0% 59.3% (32)BP 56.2% 53.7% 52.3% 59.3% 46.0% 1,333BP NPL coverage ratio 92.1% 90.7% 1.4PP 90.2% 90.2% 89.4% 90.7% 86.9% 3.8PP Note: All data, except P/L, are dated to the end of the period 1) Sovereign as remaining share 2) Annualized 47

48 Country Financials (Non-Core) Poland In EUR mn Q1/2016 Q4/2015 Change Q3/2015 Q2/2015 Q1/ / /2014 Change Total assets 13,863 14,504 (4.4)% 14,693 14,055 14,586 14,504 13, % Equity 1,645 1, % 1,481 1,495 1,510 1,481 1, % Loans and advances to customers 9,699 9, % 10,204 10,277 10,727 9,671 9,791 (1.2)% - Hereof corporate % % 32.3% 0.4PP 36.3% 35.0% 38.1% 32.3% 38.0% (5.7)PP - Hereof retail % % 67.7% (0.4)PP 63.7% 64.9% 61.8% 67.7% 61.9% 5.8PP - Hereof FCY % 55.5% 57.5% (2.1)PP 55.4% 56.8% 55.9% 57.5% 58.8% (1.2)PP Deposits from customers 8,378 8,888 (5.7)% 9,361 8,578 8,800 8,888 7, % Operating income (9.4)% (6.8)% - Net interest income % (17.6)% - Net fee and commission income (11.5)% % - Net trading income 3 4 (32.3)% % - Recurring other net operating income 0 5 (94.9)% >500.0% Net provisioning for impairment losses (8) (6) 47.9% (10) (23) (6) (45) (25) 76.0% General administrative expenses (76) (117) (34.6)% (76) (73) (78) (343) (321) 6.7% Other results (7) (0) >500.0% (4) Profit/loss before tax 8 (12) (61.9)% Profit/loss after tax (8) (14) (44.3)% (69.7)% Return on equity before tax 2 2.2% 5.3% 4.4% 5.0% 2.8% 7.5% (4.7)PP Return on equity after tax 2 4.2% 3.4% 3.3% 1.7% 5.8% (4.0)PP Net interest margin 1.85% 1.76% 9BP 1.79% 1.92% 1.90% 1.84% 2.44% (60)BP Loan/deposit ratio 110.0% 103.3% 6.6PP 103.5% 114.1% 114.9% 103.3% 116.2% (12.9)PP Cost/income ratio 76.6% 106.1% (29.5)PP 71.9% 65.3% 76.3% 80.0% 69.9% 10.1PP Business outlets (9.8)% % Number of employees 5,016 5,128 (2.2)% 5,331 5,419 5,425 5,128 5,462 (6.1)% Number of customers 794, , % 726, , , , , % Provisioning ratio 0.27% 0.23% 5BP 0.40% 0.86% 0.25% 0.44% 0.26% 18BP NPL ratio 7.8% 7.6% 28BP 7.9% 9.3% 8.9% 7.6% 8.8% (122)BP NPL coverage ratio 63.9% 65.4% (1.5)PP 62.6% 55.5% 53.8% 65.4% 56.9% 8.5PP Note: All data, except P/L, are dated to the end of the period 1) Sovereign as remaining share 2) Annualized 48

49 Country Financials (Non-Core) Slovenia In EUR mn Q1/2016 Q4/2015 Change Q3/2015 Q2/2015 Q1/ / /2014 Change Total assets (11.6)% , ,146 (31.2)% Equity % (17.4)% Loans and advances to customers (5.6)% (49.6)% - Hereof corporate % % 49.3% (0.2)PP 53.3% 51.6% 59.1% 49.3% 59.0% (9.7)PP - Hereof retail % % 49.2% 0.4PP 42.7% 38.7% 33.1% 49.2% 33.3% 15.9PP - Hereof FCY % 5.1% 5.1% 0.0PP 4.5% 4.3% 4.8% 5.1% 4.3% 0.8PP Deposits from customers (7.3)% (10.1)% Operating income 4 5 (21.1)% % - Net interest income 2 2 (12.6)% (21.9)% - Net fee and commission income 1 2 (37.5)% % - Net trading income 0 0 (10.5)% (60.9)% - Recurring other net operating income % 2 1 (0) 4 (3) Net provisioning for impairment losses 3 (7) (5) (2) (5) (19) (23) (19.1)% General administrative expenses (5) (5) 11.1% (5) (5) (5) (19) (21) (7.2)% Other results 1 (0) (0) Profit/loss before tax 3 (7) (3) (1) (4) (15) (25) (40.8)% Profit/loss after tax 2 (7) (3) (1) (4) (15) (25) (41.2)% Return on equity before tax % Return on equity after tax % Net interest margin 1.09% 1.46% (37)BP 1.24% 1.29% 1.32% 1.31% 1.22% 9BP Loan/deposit ratio 92.6% 91.1% 1.5PP 97.1% 122.2% 149.1% 91.1% 144.5% (53.4)PP Cost/income ratio 137.3% 97.5% 39.9PP 73.9% 84.9% 88.4% 85.3% 109.5% (24.2)PP Business outlets % % Number of employees (0.9)% (5.2)% Number of customers 55,253 56,736 (2.6)% 58,629 59,382 61,603 56,736 63,426 (10.5)% Provisioning ratio (2.76)% 5.68% (844)BP 3.11% 1.08% 2.51% 2.89% 2.44% 45BP NPL ratio 31.3% 32.1% (77)BP 36.0% 30.6% 25.9% 32.1% 25.2% 688BP NPL coverage ratio 62.0% 60.0% 2.0PP 62.7% 67.1% 63.3% 60.0% 59.9% 0.2PP Note: All data, except P/L, are dated to the end of the period 1) Sovereign as remaining share 2) Annualized 49

50 Country Financials (Non-Core) Asia In EUR mn Q1/2016 Q4/2015 Change Q3/2015 Q2/2015 Q1/ / / Change Total assets 1,853 2,117 (12.5)% 2,993 3,496 4,355 2,117 4,832 (56.2)% Equity 2 Loans and advances to customers 1,212 1,477 (17.9)% 2,205 2,861 3,259 1,477 3,424 (56.9)% - Hereof corporate % % 100.0% 0.0PP 100.0% 100.0% 100.0% 100.0% 100.0% 0.0PP - Hereof retail % 1 0.0% 0.0% 0.0PP 0.0% 0.0% 0.0% 0.0% 0.0% 0.0PP - Hereof FCY % 65.5% 67.3% (1.8)PP 62.6% 54.3% 68.7% 67.3% 60.7% 6.6PP Deposits from customers (40.4)% ,108 (83.2)% Operating income % (42.5)% - Net interest income % (37.5)% - Net fee and commission income % % - Net trading income 3 (6) (8) 0 (0) (14) (6) 129.2% - Recurring other net operating income 0 (0) 0 0 (0) 0 5 (98.9)% Net provisioning for impairment losses 1 (208) (34) (52) (3) (297) (307) (3.2)% General administrative expenses (9) (15) (41.3)% (12) (12) (12) (52) (48) 8.0% Other results (0) (0) 7.5% (0) (0) (2) (3) 1 Profit/loss before tax 11 (218) (29) (38) 16 (269) (211) 27.7% Profit/loss after tax 9 (224) (27) (35) 10 (276) (252) 9.5% Return on equity before tax 2 Return on equity after tax 2 Net interest margin 3.08% 1.96% 112BP 3.35% 2.92% 2.73% 2.76% 2.21% 55BP Loan/deposit ratio Cost/income ratio 45.7% 289.4% (243.7)PP 70.8% 44.1% 37.6% 63.0% 33.5% 29.5PP Business outlets % (16.7)% Number of employees (6.1)% (22.1)% Number of customers (20.7)% (35.6)% Provisioning ratio (0.16)% 45.11% (4527)BP 5.38% 6.86% 0.37% 12.21% 8.03% 418BP NPL ratio 57.2% 46.8% 1,035BP 37.4% 31.3% 28.4% 46.8% 19.7% 2,718BP NPL coverage ratio 65.3% 67.8% (2.5)PP 53.0% 53.5% 49.2% 67.8% 58.1% 9.7PP Note: All data, except P/L, are dated to the end of the period 1) Sovereign as remaining share 2) Asian entities are operated as a branch; therefore no equity available 3) Partially changed as figures as at 1-12/2014 were aggregated; starting from Q1/2015 on a consolidated basis 50

51 Country Financials (Non-Core) USA In EUR mn Q1/2016 Q4/2015 Change Q3/2015 Q2/2015 Q1/ / / Change Total assets (8.3)% (22.9)% Equity (14.1)% % Loans and advances to customers (12.3)% (25.4)% - Hereof corporate % % 100.0% (0.0)PP 100.0% 100.0% 100.0% 100.0% 100.0% 0.0PP - Hereof retail % 1 0.0% 0.0% 0.0PP 0.0% 0.0% 0.0% 0.0% 0.0% 0.0PP - Hereof FCY % 8.0% 6.1% 1.9PP 6.1% 6.8% 5.7% 6.1% 8.1% (2.0)PP Deposits from customers Operating income 6 7 (10.9)% (17.7)% - Net interest income 5 5 (14.1)% (15.4)% - Net fee and commission income 1 1 (3.3)% (28.2)% - Net trading income 0 (0) (0) 0 (0) (0) (0) (0.8)% - Recurring other net operating income 0 0 (8.0)% % Net provisioning for impairment losses (6) (6) (8.9)% (2) (3) (1) (12) (4) 216.8% General administrative expenses (4) (9) (55.4)% (4) (5) (4) (23) (15) 52.2% Other results (0) Profit/loss before tax (4) (9) (55.7)% (3) 20 Profit/loss after tax (4) (8) (53.8)% (4) 15 Return on equity before tax 2 5.6% 11.9% 41.2% 66.8% Return on equity after tax 2 7.8% 8.8% 30.5% 50.8% Net interest margin 3.16% 3.32% (17)BP 3.53% 3.75% 3.56% 3.56% 4.53% (97)BP Loan/deposit ratio Cost/income ratio 68.9% 137.6% (68.8)PP 60.1% 56.2% 45.6% 71.2% 38.5% 32.7PP Business outlets % (50.0)% Number of employees (7.1)% (13.8)% Number of customers % (22.4)% Provisioning ratio 3.36% 4.39% (103)BP 1.54% 1.47% 0.61% 1.87% 0.56% 131BP NPL ratio 10.1% 9.5% 51BP 6.7% 6.6% 5.5% 9.5% 4.0% 553BP NPL coverage ratio 57.5% 43.7% 13.8PP 50.8% 43.2% 44.9% 43.7% 52.2% (8.5)PP Note: All data, except P/L, are dated to the end of the period 1) Sovereign as remaining share 2) Annualized 3) Partially different figures as at 1-12/2014 due to different allocation 51

52 Shareholder Information Overview Listed since on the Vienna Stock Exchange Prime Market Indices: ATX, ATX Prime, MSCI Standard Index Europe, EURO STOXX Banks 292,979,038 ordinary shares issued ISIN: AT Trading Symbols: Vienna Stock Exchange: General Information RBI RZB 60.7% Shareholder Structure Free float 39.3% Bloomberg: Reuters: RBI AV RBIV.VI RBI Ratings Long-term Outlook Short-term Moody's Baa2 Positive P-2 Standard & Poor's BBB Negative A-2 52

53 Group and Shareholder Structure Raiffeisen Banking Group (RBG) 1.7 mn members (mainly private individuals) 477 Raiffeisen Banks (total c. 2,100 outlets) 8 Regional Raiffeisen Banks and other shareholders Raiffeisen Banking Group (RBG) largest banking group in Austria with total assets of EUR bn as of year-end 2015 Solid funding profile of RBG based on a domestic market share of 30% of total customer deposits, not least due to superior brand recognition Three-tier structure of RBG: 1 st tier: 477 independent cooperative Raiffeisen Banks focusing on retail banking. They hold shares in: 2 nd tier: 8 independent Regional Raiffeisen Banks focusing on corporate and retail banking. They hold approx. 90% of the share capital in: 3 rd tier: Raiffeisen Zentralbank Österreich AG (RZB), RBG's central institution, holding numerous participations (e.g. Raiffeisen Bank International, UNIQA, Leipnik-Lundenburger, Valida) 60.7% Free Float 39.3% CE SEE EE Non-Core included in RKÖ not included in RKÖ Group Corporates Group Markets Note: Data as of 12/2015 1) RKÖ currently comprises the Raiffeisen Banks and Regional Raiffeisen Banks in seven Austrian provinces, as well as RZB and RBI Raiffeisen Kundengarantiegemeinschaft Österreich (RKÖ) 1 : Cross-guarantee scheme protecting up to 100% of customers deposits and issued securities (including senior unsecured notes and commercial paper/certificate of deposit senior programs issued by Raiffeisen Bank International) Raiffeisen Bank International AG: A leading corporate and retail banking group in CEE incl. Austria with broadly diversified business profile, as well as superior regional footprint, brand and distribution network CE, SEE, EE: Corporate and Retail Banking (incl. leasing, asset management, sale of insurance products) Group Corporates incl. Austria: Austrian top 1,000 companies, trade and project finance Group Markets: Corporate treasury sales, ECM/DCM in CEE (incl. Austria), FI & Sovereigns Non-Core: Includes countries and units that are in the process of being rescaled/exited (Poland, Slovenia, Zuno, Asia, US) 53