Why Sell? Service Net FAQS

Transcription

1 Why Sell? Service Net FAQS Quick Reference Guide March Cost vs Repair Product Details Sample Docs

2 Why Sell Extended Service Plans? Questions? Contact your LG Sales Representative. What is the LG Service Advantage program? LG Service Advantage protects your customer s investment by offering extended service plan coverage, provided by Service Net Warranty, LLC ( Service Net ), for commercial displays in the hospitality, healthcare and digital signage markets. Attracting and retaining long-term customers is a key to longevity in the commercial electronics industry. By offering this program, you will enjoy extra profit generated by service plan sales. In addition, your customers will enjoy the added peace of mind that comes with knowing LG Service Advantage protects their products. Benefits for your Customer All contracts (both EXT and DOP) are inclusive of the following benefits: Value: Cost of a plan is generally less expensive than one repair Up to 5 years of protection is available LG-authorized service technicians Parts & labor protection No hassle Shipping & Logistics All plans are backed by an A-rated insurance company Customer Support is available 24x7x364 Provides coverage for both new and previously purchased equipment Extended Service (EXT) contracts include the above plus: Depot repair Protection begins at expiration of LG manufacturer s warranty and extends protection for additional years Date of Purchase (DOP) contracts include the above plus: Onsite Support with De-installation & Reinstallation of operational unit Swap only option if onsite support is not a requirement Pledged product restoration: 24, 48 & 72 hr. restore options available (size restrictions may apply) Protection begins at date of product installation and extends protection for additional years Additional Benefits to You Allows you to sell a total, full-service solution to your customer Establishes you as a product expert Builds a stronger working relationship with your customer Lowers risk of return Promotes customer retention 2 Why Sell? Service Net FAQS Cost vs Repair Product Details Sample Docs

3 Who is Service Net? Who is Service Net? Service Net is a turnkey service management company that creates, administers and markets warranty and service solutions Service Net has a proven track record for creating and implementing customized service programs on behalf of global leading brands Service Net s Focus Enhance brand loyalty through warranty services Develop value-added services that complement the service plan and product purchase Maximize customer experience through product lifecycle management Quick Facts About Service Net Service Net is a Chartis Company US Based Customer Care Center Why Sell? Service Net FAQS Over 26 years of experience Presently servicing over 75 Million active contracts Questions? Contact your LG Sales Representative. For more information visit Chartisinsurance.com 3 Cost vs Repair Product Details Sample Docs

4 LG Service Advantage FAQs Questions? Contact your LG Sales Representative. 1. What are the benefits of LG Service Advantage Plans and what do they include? The LG Service Advantage plans are offered as either Extension (EXT) plans or Date of Purchase (DOP) plans. Both plans are inclusive of the items listed below: Mechanical breakdown of the product after expiration of the LG manufacturer s warranty Shipping/logistics of product transportation Toll-free customer support is available 24 x 7 x 364 by calling % coverage We provide 100% parts and labor coverage on all covered repairs. Full-Term coverage LG Service Advantage plans protect your customer s investment for the full-term of the service contract. The plan is fully transferable (Giving it away? Selling it? It s still covered). No Lemon Policy Experience four documented failures on the same component and receive a new replacement product. LG Service Advantage is supported by a national network of LG-authorized technicians. Power Surge Coverage This service plan protects against operational or mechanical failure of a covered product if a failure occurs while properly connected to a surge protector approved by Underwriter s Laboratory. Your customer s surge protector may be collected by Service Net for examination. In addition to the above features, Date of Purchase (DOP) contracts also support: De-installation of defective unit / Reinstallation of operational unit (if purchased) Guaranteed Restore Times 24, 48 & 72 hr. restore options available 2. When does coverage begin? Date of Purchase (DOP) warranties begin on the date the product is purchased and/or installed. Extended (EXT) warranty coverage begins the day after the manufacturer s warranty expires. 3. How quickly can customers expect service? The LG Service Advantage toll-free number is available 24 hours, 7 days a week. For extension contracts (mechanical breakdown coverage begins after expiration of LG manufacturer s warranty), your customer s products are serviced through depot repair. We will send a box to the customer, cover shipping to our depot repair facility and ship the repaired unit to the customer. The average transit time, one-way, is approximately three business days. Upon receipt of the product, average repair time is 3-5 business days pending parts availability. The LG Service Advantage Date of Purchase Plans offer onsite service. We will set up onsite service, dispatch technicians and ship advanced exchange inventory for customers. Regular dispatch business hours are Monday through Friday 7:00 a.m. - 7:00 p.m. local time. 4. Who performs the service? We utilize a nationwide network of LG-authorized service technicians. More FAQs > 4 Why Sell? Service Net FAQS Cost vs Repair Product Details Sample Docs

5 LG Service Advantage FAQs Questions? Contact your LG Sales Representative. 5. Are LG Service Advantage plans transferable? Customers may be eligible to transfer an LG Service Advantage plan. Pre-authorization is required. Please refer to the Service Contract Comprehensive Coverage sample at the end of this guide for complete details of the Terms & Conditions. 6. What benefits do your customers receive from LG Service Advantage since the product has a warranty from the manufacturer? LG Service Advantage extends the life of the products; therefore, any costs associated with the repair are covered by the plan, not your customer. 7. How long after hardware purchase can I sell LG Service Advantage? The best time to offer LG Service Advantage is during the quote process; however, you can sell contracts within the first 60 days of product purchase. After 60 days, aftermarket plans may be purchased up to 30 days prior to the expiration of the manufacturer s warranty. Please contact your LG Sales Representative for aftermarket price quotes. 8. What information must I provide LG to activate the customer s Service Advantage contracts? LG requires you to provide the end-customer contact information and equipment serial numbers in order to activate your customer s service contracts. Failure to do this could result in a delay of service. The easiest way to do this is to follow the instructions found on the LG Service Advantage Reseller Order Submission Form and include a copy of the completed form when submitting your purchase order to LG. This form is not required if both the service plans and equipment purchases are part of the same purchase order and directly purchased from LG. 9. When will the customer receive the LG Service Advantage Terms & Conditions? Your customer may receive the LG Service Advantage plan in one of two ways. If a valid address was provided, Service Net will a copy of the contract within 24 hours of receipt of the sale from LG. Additionally, customers may receive the service contract via postal service within business days. The Certificate of Coverage, Terms & Conditions and Serial Number backup file (if applicable) must be stored in a safe place for future assistance with service events. See the sample documents tab for examples. 10. What information is needed to schedule service? The customer will need the serial number (located on the front side of the contract, Certificate of Coverage or Serial Number backup file) ready when calling LG Service Advantage Customer Support. Customers should keep their contracts in a safe place for easy access. Toll-free customer support is available 24 x 7 x 364 by calling LG Service Advantage Support at Can the Service Plan be cancelled? Service plans can be cancelled for full refunds within 60 days of purchase, less any claims, taxes or fees paid on the contract. After 60 days a pro-rated refund will be given. > Previous FAQs More FAQs > 5 Why Sell? Service Net FAQS Cost vs Repair Product Details Sample Docs

6 LG Service Advantage FAQs Questions? Contact your LG Sales Representative. 12. Is my LG Service Advantage contract renewable? No, currently LG Service Advantage Plans are not renewable. 13. How does your customer request service? LG Service Advantage Customer Support is available 24 x 7 x 364 by calling A representative will guide the customer through the claim setup process and a technician will contact them to setup service within the designated guaranteed restore time, if coverage is noted in purchase documents. 14. What are the Support Center hours? LG Service Advantage s toll-free customer support is available 24 x 7 x 364 by calling How many times is onsite service allowed? Onsite support is an available option for select DOP plans. Our nationwide service technicians will perform onsite service as often as needed for TVs/monitors with 47.0 diagonals and greater. If deemed appropriate, we will dispatch a technician for smaller screen sizes. LG Service Advantage provides coverage throughout the lifetime of a product. 16. Who is responsible for the shipping if the product needs to be returned for replacement or repair? LG Service Advantage covers all of the shipping and logistics costs associated with the repair of customer s product. In the event the customer purchased Advanced Exchange coverage, the operational unit will arrive within the designated timeframe as noted in the contract coverage and the defective unit will be shipped in the same box back to the repair facility. 17. What areas are covered? LG Service Advantage provides warranty coverage in the 50 U.S. states (including Hawaii and Alaska) and Puerto Rico. *Limitations and exclusions apply. Subject to detailed terms and conditions. LG Service Advantage provided by Service Net Warranty, LLC or its affiliates. LG is not affiliated with Service Net Warranty, LLC. > Previous FAQs 6 Why Sell? Service Net FAQS Cost vs Repair Product Details Sample Docs

7 Cost of Service VS Cost of Plan Cost of Service VS Cost of Plan Purchase Price 32 Class 42 Class 42 Class LCD Monitor 47 Class LCD Monitor 42 Class Plasma TV 42 Class Plasma TV Type of Coverage 3 Year Repair Plan (w/ 2 Year OEM) 5 Year DOP Plan w/72 hr. Restore/ Advanced Exchange/ De-install/Reinstall (w/ 2 Year OEM) 2 Year Repair Plan (w/ 3 Year OEM) 5 Year DOP Plan w/72 hr. Restore/ Advanced Exchange/ De-install/Reinstall (w/ 3 Year OEM) 3 Year Repair Plan (w/ 2 Year OEM) 5 Year DOP Plan w/72 hr. Restore/ Advanced Exchange/ De-install/Reinstall (w/ 2 Year OEM) Plan MSRP $ $ $ $ $ $ Repair Costs $385 per mechanical failure incident $750 per incident $385 per mechanical failure incident $750 per incident $560 per incident $800 per incident LG Service Advantage plans provide coverage throughout the life of the product Questions? Contact your LG Sales Representative. 7 Why Sell? Service Net FAQS Cost vs Repair Product Details Sample Docs

8 Plasma TV Plan Options & Details Flyers with Plan Details LCD Monitors Media Players Video Walls Questions? Contact your LG Sales Representative. 8 Return to Main

9 Benefits to Your Customer All contracts (both EXT and DOP) are inclusive of the following benefits: Value: Cost of a plan is generally less expensive than one repair Up to 5 years of protection is available LG-authorized service technicians Parts & labor protection No hassle Shipping & Logistics All plans are backed by an A-rated insurance company Customer Support is available 24x7x364 Provides coverage for both new and previously purchased equipment Extended Service (EXT) contracts include the above plus: Depot repair Protection begins at expiration of LG manufacturer s warranty and extends protection for additional years LCD Plan Benefits EXT DOP Plan Options 1 3 yr. Extension Plans 2 5 yr. DOP Plans w/24 hr Restore 2 5 yr. DOP Plans w/48 hr Restore 2 5 yr. DOP Plans w/72 hr Restore Date of Purchase (DOP) contracts include the above plus: Onsite Support with De-installation & Reinstallation of operational unit (if purchased) Swap only option if onsite support is not a requirement Pledged product restoration: 24, 48 & 72 hr. restore options available (size restrictions may apply) Protection begins at date of product installation and extends protection for additional years *Limitations and exclusions apply. Subject to detailed terms and conditions. LG Service Advantage provided by Service Net Warranty, LLC or its affiliates. LG is not affiliated with Service Net Warranty, LLC. Questions? Contact your LG Sales Representative. 9 SWAP Product Details Return to Main

10 s Extension Plans Coverage begins after the manufacturer s warranty expires LCD Plan Benefits EXT Extension Plans Screen Class Size 1 Yr 2 Yr 3 Yr 19 EW1LT19 EW2LT19 EW3LT EW1LT2026 EW2LT2026 EW3LT EW1LT32 EW2LT32 EW3LT32 DOP 37 EW1LT37 EW2LT37 EW3LT37 39 EW1LT39 EW2LT39 EW3LT39 42 EW1LT42 EW2LT42 EW3LT42 47 EW1LT47 EW2LT47 EW3LT47 52 EW1LT52 EW2LT52 EW3LT52 55 EW1LT55 EW2LT55 EW3LT55 60 EW1LT60 EW2LT60 EW3LT60 Reference the LG Service Advantage Price List for a complete list of service plan model numbers, pricing, exclusions and restrictions. Questions? Contact your LG Sales Representative. 10 SWAP Product Details Return to Main

11 s Date of Purchase Plans with De-installation & Reinstallation Coverage begins Day 1 LCD Plan Benefits DI/RI with 24 hr Restore Screen Class Size 2 Yr 3 Yr 4 Yr 5 Yr 19 AX224LT19 AX324LT19 AX424LT19 AX524LT AX224LT2026 AX324LT2026 AX424LT2026 AX524LT AX224LT32 AX324LT32 AX424LT32 AX524LT32 37 AX224LT37 AX324LT37 AX424LT37 AX524LT37 42 AX224LT42 AX324LT42 AX424LT42 AX524LT42 EXT Contact your LG Sales Rep for a quote Screen Class Size 2 Yr 3 Yr 4 Yr 5 Yr 19 AX248LT19 AX348LT19 AX448LT19 AX548LT AX248LT2026 AX348LT2026 AX448LT2026 AX548LT AX248LT32 AX348LT32 AX448LT32 AX548LT32 37 AX248LT37 AX348LT37 AX448LT37 AX548LT37 42 AX248LT42 AX348LT42 AX448LT42 AX548LT Contact your LG Sales Rep for a quote DI/RI with 48 hr Restore DI/RI with 72 hr Restore Screen Class Size 2 Yr 3 Yr 4 Yr 5 Yr 19 AX272LT19 AX372LT19 AX472LT19 AX572LT AX272LT2026 AX372LT2026 AX472LT2026 AX572LT AX272LT32 AX372LT32 AX472LT32 AX572LT32 37 AX272LT37 AX372LT37 AX472LT37 AX572LT37 42 AX272LT42 AX372LT42 AX472LT42 AX572LT42 47 AX272LT47 AX372LT47 AX472LT47 AX572LT47 52 AX272LT52 AX372LT52 AX472LT52 AX572LT52 55 AX272LT55 AX372LT55 AX472LT55 AX572LT55 Reference the LG Service Advantage Price List for a complete list of service plan model numbers, pricing, exclusions and restrictions. Some 24 hr & 48 hr Restore Plans may not be available at this time for 47, 52, 55 Class Sizes due to size restrictions. Questions? Contact your LG Sales Representative. 11 DOP SWAP Product Details Return to Main

12 s Date of Purchase Plans Swap only Coverage begins Day 1 LCD Plan Benefits SWAP w/24 hr Restore Screen Class Size 2 Yr 3 Yr 4 Yr 5 Yr 19 AS224LT19 AS324LT19 AS424LT19 AS524LT AS224LT2026 AS324LT2026 AS424LT2026 AS524LT AS224LT32 AS324LT32 AS424LT32 AS524LT32 37 AS224LT37 AS324LT37 AS424LT37 AS524LT37 42 AS224LT42 AS324LT42 AS424LT42 AS524LT42 EXT Contact your LG Sales Rep for a quote Screen Class Size 2 Yr 3 Yr 4 Yr 5 Yr 19 AS248LT19 AS348LT19 AS448LT19 AS548LT AS248LT2026 AS348LT2026 AS448LT2026 AS548LT AS248LT32 AS348LT32 AS448LT32 AS548LT32 37 AS248LT37 AS348LT37 AS448LT37 AS548LT37 42 AS248LT42 AS348LT42 AS448LT42 AS548LT Contact your LG Sales Rep for a quote Reference the LG Service Advantage Price List for a complete list of service plan model numbers, pricing, exclusions and restrictions. SWAP w/48 hr Restore SWAP w/72 hr Restore Screen Class Size 2 Yr 3 Yr 4 Yr 5 Yr 19 AS272LT19 AS372LT19 AS472LT19 AS572LT AS272LT2026 AS372LT2026 AS472LT2026 AS572LT AS272LT32 AS372LT32 AS472LT32 AS572LT32 37 AS272LT37 AS372LT37 AS472LT37 AS572LT37 42 AS272LT42 AS372LT42 AS472LT42 AS572LT42 47" AS272LT47 AS372LT47 AS472LT47 AS572LT47 52" AS272LT52 AS372LT52 AS472LT52 AS572LT52 55" AS272LT55 AS372LT55 AS472LT55 AS572LT55 Some 24 hr & 48 hr Restore Plans may not be available at this time for 47, 52, 55 Class Sizes due to size restrictions. Questions? Contact your LG Sales Representative. 12 DOP SWAP Product Details Return to Main

13 Benefits to Your Customer All contracts (both EXT and DOP) are inclusive of the following benefits: Value: Cost of a plan is generally less expensive than one repair Up to 5 years of protection is available LG-authorized service technicians Parts & labor protection No hassle Shipping & Logistics All plans are backed by an A-rated insurance company Customer Support is available 24x7x364 Provides coverage for both new and previously purchased equipment Extended Service (EXT) contracts include the above plus: Depot repair Protection begins at expiration of LG manufacturer s warranty and extends protection for additional years PDP Plan Benefits PDP EXT PDP DOP Plasma TVs Plan Options 1 3 yr. Extension Plans 2 5 yr. DOP Plans w/24 hr Restore 2 5 yr. DOP Plans w/48 hr Restore 2 5 yr. DOP Plans w/72 hr Restore Date of Purchase (DOP) contracts include the above plus: Onsite Support with De-installation & Reinstallation of operational unit (if purchased) Swap only option if onsite support is not a requirement Pledged product restoration: 24, 48 & 72 hr. restore options available (size restrictions may apply) Protection begins at date of product installation and extends protection for additional years *Limitations and exclusions apply. Subject to detailed terms and conditions. LG Service Advantage provided by Service Net Warranty, LLC or its affiliates. LG is not affiliated with Service Net Warranty, LLC. Questions? Contact your LG Sales Representative. 13 PDP SWAP Product Details Return to Main

14 PLASMA TVs Extension Plans Coverage begins after the manufacturer s warranty expires PDP Plan Benefits PDP EXT Extension Plans Screen Class Size 1 Yr 2 Yr 3 Yr 42 EW1PT42 EW2PT42 EW3PT42 50 EW1PT50 EW2PT50 EW3PT50 PDP DOP 60 EW1PT60 EW2PT60 EW3PT60 Reference the LG Service Advantage Price List for a complete list of service plan model numbers, pricing, exclusions and restrictions. Questions? Contact your LG Sales Representative. 14 PDP SWAP Product Details Return to Main

15 PLASMA TVs Date of Purchase Plans with De-installation & Reinstallation PDP Plan Benefits Coverage begins Day 1 DOP w/24 hr Restore Screen Class Size 2 Yr 3 Yr 4 Yr 5 Yr PDP EXT 42 AX224PT42 AX324PT42 AX424PT42 AX524PT Contact your LG Sales Rep for a quote DOP w/48 hr Restore Screen Class Size 2 Yr 3 Yr 4 Yr 5 Yr PDP DOP 42 AX248PT42 AX348PT42 AX448PT42 AX548PT Contact your LG Sales Rep for a quote DOP w/72 hr Restore Screen Class Size 2 Yr 3 Yr 4 Yr 5 Yr 42 AX272PT42 AX372PT42 AX472PT42 AX572PT42 50 AX272PT50 AX372PT50 AX472PT50 AX572PT50 60 AX272PT60 AX372PT60 AX472PT60 AX572PT60 Reference the LG Service Advantage Price List for a complete list of service plan model numbers, pricing, exclusions and restrictions. Some 24 hr & 48 hr Restore Plans may not be available at this time for Class Sizes due to size restrictions. Questions? Contact your LG Sales Representative. 15 PDP SWAP Product Details Return to Main

16 PLASMA TVs Date of Purchase Plans Swap only PDP Plan Benefits Coverage begins Day 1 SWAP w/24 hr Restore Screen Class Size 2 Yr 3 Yr 4 Yr 5 Yr PDP EXT 42 AS224PT42 AS324PT42 AS424PT42 AS524PT Contact your LG Sales Rep for a quote SWAP w/48 hr Restore Screen Class Size 2 Yr 3 Yr 4 Yr 5 Yr PDP DOP 42 AS248PT42 AS348PT42 AS448PT42 AS548PT Contact your LG Sales Rep for a quote Reference the LG Service Advantage Price List for a complete list of service plan model numbers, pricing, exclusions and restrictions. Some 24 hr & 48 hr Restore Plans may not be available at this time for Class Sizes due to size restrictions. SWAP w/72 hr Restore Screen Class Size 2 Yr 3 Yr 4 Yr 5 Yr 42 AS272PT42 AS372PT42 AS472PT42 AS572PT42 50" AS272PT50 AS372PT50 AS472PT50 AS572PT50 60" AS272PT60 AS372PT60 AS472PT60 AS572PT60 Questions? Contact your LG Sales Representative. 16 PDP SWAP Product Details Return to Main

17 Benefits to Your Customer All contracts (both EXT and DOP) are inclusive of the following benefits: Value: Cost of a plan is generally less expensive than one repair Up to 5 years of protection is available LG-authorized service technicians Parts & labor protection No hassle Shipping & Logistics All plans are backed by an A-rated insurance company Customer Support is available 24x7x364 Provides coverage for both new and previously purchased equipment MNT Plan Benefits MNT EXT LCD Monitors Plan Options 1 2 yr. Extension Plans 3 5 yr. DOP Plans w/24 hr Restore 3 5 yr. DOP Plans w/48 hr Restore 3 5 yr. DOP Plans w/72 hr Restore Extended Service (EXT) contracts include the above plus: Depot repair Protection begins at expiration of LG manufacturer s warranty and extends protection for additional years Date of Purchase (DOP) contracts include the above plus: Onsite Support with De-installation & Reinstallation of operational unit (if purchased) Swap only option if onsite support is not a requirement Pledged product restoration: 24, 48 & 72 hr. restore options available (size restrictions may apply) Protection begins at date of product installation and extends protection for additional years *Limitations and exclusions apply. Subject to detailed terms and conditions. LG Service Advantage provided by Service Net Warranty, LLC or its affiliates. LG is not affiliated with Service Net Warranty, LLC. Questions? Contact your LG Sales Representative. 17 MNT DOP MNT SWAP Product Details Return to Main

18 LCD Monitors Extension Plans Coverage begins after the manufacturer s warranty expires MNT Plan Benefits MNT EXT Extension Plans Screen Class Size 1 Yr 2 Yr EW1LM1719 EW2LM EW1LM2022 EW2LM EW1LM2324 EW2LM2324 MNT DOP EW1LM2627 EW2LM EW1LM29 EW2LM29 32 EW1LM32 EW2LM32 37 EW1LM37 EW2LM37 38 EW1LM38 EW2LM38 42 EW1LM42 EW2LM42 47 EW1LM47 EW2LM EW1LM5255 EW2LM EW1LM65 EW2LM65 72 EW1LM72 EW2LM72 Reference the LG Service Advantage Price List for a complete list of service plan model numbers, pricing, exclusions and restrictions. Questions? Contact your LG Sales Representative. 18 MNT SWAP Product Details Return to Main

19 LCD Monitors Date of Purchase Plans with De-installation & Reinstallation Coverage begins Day 1 DOP w/24 hr Restore Screen Class Size 3 Yr 4 Yr 5 Yr AX324LM1719 AX424LM1719 AX524LM AX324LM2022 AX424LM2022 AX524LM AX324LM2324 AX424LM2324 AX524LM AX324LM2627 AX424LM2627 AX524LM AX324LM29 AX424LM29 AX524LM29 32 AX324LM32 AX424LM32 AX524LM32 37 AX324LM37 AX424LM37 AX524LM37 38 AX324LM38 AX424LM38 AX524LM38 42 AX324LM42 AX424LM42 AX524LM Contact your LG Sales Rep for a quote DOP w/48 hr Restore Screen Class Size 3 Yr 4 Yr 5 Yr AX348LM1719 AX448LM1719 AX548LM AX348LM2022 AX448LM2022 AX548LM AX348LM2324 AX448LM2324 AX548LM AX348LM2627 AX448LM2627 AX548LM AX348LM29 AX448LM29 AX548LM29 32 AX348LM32 AX448LM32 AX548LM32 37 AX348LM37 AX448LM37 AX548LM37 38 AX348LM38 AX448LM38 AX548LM38 42 AX348LM42 AX448LM42 AX548LM Contact your LG Sales Rep for a quote MNT Plan Benefits MNT EXT MNT DOP Reference the LG Service Advantage Price List for a complete list of service plan model numbers, pricing, exclusions and restrictions. DOP w/72 hr Restore Screen Class Size 3 Yr 4 Yr 5 Yr AX372LM1719 AX472LM1719 AX572LM AX372LM2022 AX472LM2022 AX572LM AX372LM2324 AX472LM2324 AX572LM AX372LM2627 AX472LM2627 AX572LM AX372LM29 AX472LM29 AX572LM29 32 AX372LM32 AX472LM32 AX572LM32 37 AX372LM37 AX472LM37 AX572LM37 38 AX372LM38 AX472LM38 AX572LM38 42 AX372LM42 AX472LM42 AX572LM42 47 AX372LM47 AX472LM47 AX572LM AX372LM5255 AX472LM5255 AX572LM AX372LM65 AX472LM65 AX572LM65 72 AX372LM72 AX472LM72 AX572LM72 Some 24 hr & 48 hr Restore Plans may not be available at this time for 47, 52 55, 65 & 72 Class Sizes due to size restrictions. Questions? Contact your LG Sales Representative. 19 MNT SWAP Product Details Return to Main

20 LCD Monitors Date of Purchase Plans SWAP ONLY Coverage begins Day 1 SWAP w/24 hr Restore Screen Class Size 3 Yr 4 Yr 5 Yr AS324LM1719 AS424LM1719 AS524LM AS324LM2022 AS424LM2022 AS524LM AS324LM2324 AS424LM2324 AS524LM AS324LM2627 AS424LM2627 AS524LM AS324LM29 AS424LM29 AS524LM29 32 AS324LM32 AS424LM32 AS524LM32 37 AS324LM37 AS424LM37 AS524LM37 38 AS324LM38 AS424LM38 AS524LM38 42 AS324LM42 AS424LM42 AS524LM Contact your LG Sales Rep for a quote SWAP w/48 hr Restore Screen Class Size 3 Yr 4 Yr 5 Yr AS348LM1719 AS448LM1719 AS548LM AS348LM2022 AS448LM2022 AS548LM AS348LM2324 AS448LM2324 AS548LM AS348LM2627 AS448LM2627 AS548LM AS348LM29 AS448LM29 AS548LM29 32 AS348LM32 AS448LM32 AS548LM32 37 AS348LM37 AS448LM37 AS548LM37 38 AS348LM38 AS448LM38 AS548LM38 42 AS348LM42 AS448LM42 AS548LM Contact your LG Sales Rep for a quote MNT Plan Benefits MNT EXT MNT DOP Reference the LG Service Advantage Price List for a complete list of service plan model numbers, pricing, exclusions and restrictions. SWAP w/72 hr Restore Screen Class Size 3 Yr 4 Yr 5 Yr AS372LM1719 AS472LM1719 AS572LM AS372LM2022 AS472LM2022 AS572LM AS372LM2324 AS472LM2324 AS572LM AS372LM2627 AS472LM2627 AS572LM AS372LM29 AS472LM29 AS572LM29 32 AS372LM32 AS472LM32 AS572LM32 37 AS372LM37 AS472LM37 AS572LM37 38 AS372LM38 AS472LM38 AS572LM38 42 AS372LM42 AS472LM42 AS572LM42 47 AS372LM47 AS472LM47 AS572LM AS372LM5255 AS472LM5255 AS572LM AS372LM65 AS472LM65 AS572LM65 72 AS372LM72 AS472LM72 AS572LM72 Some 24 hr & 48 hr Restore Plans may not be available at this time for 47, 52 55, 65 & 72 Class Sizes due to size restrictions. Questions? Contact your LG Sales Representative. 20 MNT SWAP Product Details Return to Main

21 Benefits to Your Customer All contracts (both EXT and DOP) are inclusive of the following benefits: Value: Cost of a plan is generally less expensive than one repair Up to 5 years of protection is available LG-authorized service technicians Parts & labor protection No hassle Shipping & Logistics All plans are backed by an A-rated insurance company Customer Support is available 24x7x364 Provides coverage for both new and previously purchased equipment MP Plan Benefits MP EXT Media Player Plan Options 1 2 yr. Extension Plans 3 5 yr. DOP Plans w/24 hr Restore 3 5 yr. DOP Plans w/48 hr Restore 3 5 yr. DOP Plans w/72 hr Restore Extended Service (EXT) contracts include the above plus: Depot repair Protection begins at expiration of LG manufacturer s warranty and extends protection for additional years Date of Purchase (DOP) contracts include the above plus: Onsite Support with De-installation & Reinstallation of operational unit (if purchased) Swap only option if onsite support is not a requirement Pledged product restoration: 24, 48 & 72 hr. restore options available (size restrictions may apply) Protection begins at date of product installation and extends protection for additional years *Limitations and exclusions apply. Subject to detailed terms and conditions. LG Service Advantage provided by Service Net Warranty, LLC or its affiliates. LG is not affiliated with Service Net Warranty, LLC. Questions? Contact your LG Sales Representative. 21 MP DOP MP SWAP Product Details Return to Main

22 Media Players Extension Plans Coverage begins after the manufacturer s warranty expires MP Plan Benefits MP EXT Product Type 1 Yr 2 Yr Extension Plans MP DOP LG Media Player EW1MP12BA EW2MP12BA Reference the LG Service Advantage Price List for a complete list of service plan model numbers, pricing, exclusions and restrictions. Questions? Contact your LG Sales Representative. 22 MP SWAP Product Details Return to Main

23 Media Players Date of Purchase Plans with De-installation & Reinstallation MP Plan Benefits Coverage begins Day 1 DOP w/24 hr Restore Product Type 3 Yr 4 Yr 5 Yr MP EXT LG Media Player AX324MP12BA AX424MP12BA AX524MP12BA DOP w/48 hr Restore Product Type 3 Yr 4 Yr 5 Yr MP DOP LG Media Player AX348MP12BA AX448MP12BA AX548MP12BA Product Type 3 Yr 4 Yr 5 Yr LG Media Player AX372MP12BA AX472MP12BA AX572MP12BA Reference the LG Service Advantage Price List for a complete list of service plan model numbers, pricing, exclusions and restrictions. DOP w/72 hr Restore Questions? Contact your LG Sales Representative. 23 MP SWAP Product Details Return to Main

24 Media Players Date of Purchase Plans Swap only Coverage begins Day 1 MP Plan Benefits SWAP w/24 hr Restore Product Type 3 Yr 4 Yr 5 Yr MP EXT LG Media Player AS324MP12BA AS424MP12BA AS524MP12BA SWAP w/48 hr Restore Product Type 3 Yr 4 Yr 5 Yr MP DOP LG Media Player AS348MP12BA AS448MP12BA AS548MP12BA Product Type 3 Yr 4 Yr 5 Yr LG Media Player AS372MP12BA AS472MP12BA AS572MP12BA Reference the LG Service Advantage Price List for a complete list of service plan model numbers, pricing, exclusions and restrictions. SWAP w/72 hr Restore Questions? Contact your LG Sales Representative. 24 MP SWAP Product Details Return to Main

25 Video Wall Plan Options 1 2 yr. Extension Plans 3 5 yr. DOP Plans w/24 hr Restore 3 5 yr. DOP Plans w/48 hr Restore 3 5 yr. DOP Plans w/72 hr Restore Benefits to Your Customer All contracts (both EXT and DOP) are inclusive of the following benefits: Value: Cost of a plan is generally less expensive than one repair Up to 5 years of protection is available LG-authorized service technicians Parts & labor protection No hassle Shipping & Logistics All plans are backed by an A-rated insurance company Customer Support is available 24x7x364 Provides coverage for both new and previously purchased equipment Extended Service (EXT) contracts include the above plus: Depot repair Protection begins at expiration of LG manufacturer s warranty and extends protection for additional years Date of Purchase (DOP) contracts include the above plus: Onsite Support with De-installation & Reinstallation of operational unit (if purchased) Swap only option if onsite support is not a requirement Pledged product restoration: 24, 48 & 72 hr. restore options available (size restrictions may apply) Protection begins at date of product installation and extends protection for additional years *Limitations and exclusions apply. Subject to detailed terms and conditions. LG Service Advantage provided by Service Net Warranty, LLC or its affiliates. LG is not affiliated with Service Net Warranty, LLC. Video Walls Video Wall EXT Video Wall DOP Product Details Return to Main Questions? Contact your LG Sales Representative. 25

26 Video Wall Extension Plans Coverage begins after the manufacturer s warranty expires Video Walls Video Wall EXT Video Wall EXT 1 Yr 2 Yr Extension Plans 47 EW1VW47 EW2VW47 Video Wall DOP 55 EW1VW55 EW2VW55 Reference the LG Service Advantage Price List for a complete list of service plan model numbers, pricing, exclusions and restrictions. Product Details Return to Main Questions? Contact your LG Sales Representative. 26

27 Video Walls Date of Purchase Plans with De-installation & Reinstallation Coverage begins Day 1 DOP w/24 hr Restore Screen Class Size 3 Yr 4 Yr 5 Yr 47 AX324VW47 AX424VW47 AX524VW47 55 AX324VW55 AX424VW55 AX524VW55 Video Walls Video Wall EXT Video Wall DOP DOP w/48 hr Restore Screen Class Size 3 Yr 4 Yr 5 Yr 47 AX348VW47 AX448VW47 AX548VW47 55 AX348VW55 AX448VW55 AX548VW55 DOP w/72 hr Restore Screen Class Size 3 Yr 4 Yr 5 Yr 47 AX372VW47 AX472VW47 AX572VW47 55 AX372VW55 AX472VW55 AX572VW55 Product Details Return to Main Reference the LG Service Advantage Price List for a complete list of service plan model numbers, pricing, exclusions and restrictions. Questions? Contact your LG Sales Representative. 27

28 Reseller Form Sample Documents Reseller Form Flyers Certificate with of Plan Coverage Details Contract Backup Sample T&Cs Sample COC Contract Backup Sample T&Cs Return to Main Questions? Contact your LG Sales Representative. 28

29 LG Service Advantage Reseller Order Submission Form Thank you for purchasing LG Service Advantage extended service agreements ( ESAs ) for your commercial customers. In order to process and activate your customer s contracts, please following the instructions below and submit this form at the same time you provide LG with the ESA Purchase Order. Please reference the following resources provided to you for answer to common questions: Service Advantage Quick Reference Guide (PDF) Service Advantage Price List (Excel Spreadsheet) Service Advantage Reseller Agreement (Word Document) STEP 1 HAVE YOU COMPLETED THE FOLLOWING? Provided LG with a signed copy of the Service Advantage Reseller Agreement? Identified customer service requirements, including specific coverage and service-level needs? Provided a Service Advantage quote to the customer? along (contact with your purchase LG Sales price rep and for sample price lists) Terms & Conditions? Gathered end-customer (contact your contact LG Sales and rep equipment for price lists) information? Gathered Verified end-customer equipment contact is commercial-grade and equipment information? (consumer models are not eligible for coverage under Verified the program customer unless equipment specifically is stated commercial-grade otherwise)? (consumer models are not eligible for coverage under the program unless specifically stated otherwise)? STEP 2 ORDER SUBMISSION AND PROCESSING: 1. Complete end-customer and equipment information request form below: 2. Once complete, send this form and ESA purchase order to LG. That s all you need to do! We will handle the fulfillment and delivery of the ESA contracts to the end-customer. END-CUSTOMER INFORMATION RESELLER INFORMATION Business Name: Service Plan PO#: Street Address: Reseller Name: City, State & Zip: Street Address: Main Phone: City, State & Zip: Contact Name: Contact Name: Phone: Phone: END-CUSTOMER LG EQUIPMENT DETAILS Model LG Serial Number Purchase Date (Ex., 37LD310H) (Ex., 008RMPG3D016) (Ex., 05/10/11) Reseller Form Sample COC Contract Backup Sample T&Cs Thank you again for using LG Service Advantage. Life s good when you protect your investments! LG Service Advantage Team Return to Main Limitations and exclusions apply. Subject to detailed terms and conditions. Service contracts provided by Service Net Warranty, LLC or its affiliates. LG is not affiliated with Service Net Warranty, LLC. V1.0 May

30 Reseller Form DEALER: LG ELECTRONICS USA, INC MILLBROOK DRIVE LINCOLNSHIRE, IL CERTIFICATE OF COVERAGE Thank you for purchasing LG Service Advantage extended service plan. Your Contract is a valuable tool in helping you manage unexpected repair expenses to ensure your business continues without interruption. Please provide this to your Property Manager, General Manager, Engineer or the person responsible for requesting service on your units. Serial number(s) are required for service. Please keep your Service Contract in a safe place. CERTIFICATE NUMBERS: ORDER NUMBER: TYPE OF SERVICE: SEE ATTACHED DETAILS EXTENDED SERVICE / DEPOT FOR REPAIR SERVICE CALL: Prior authorization is required before any service can be performed. Parts and service currently covered under the manufacturer s warranty will be provided by the manufacturer. This contract is subject to the conditions and provisions set forth on both sides of the document and in the state specific provisions, if listed below. Please read this certificate of coverage carefully. Thank You! ISSUED TO: LG COMMERCIAL CUSTOMER 123 ELM STREET NEW YORK, NY SAMPLE Sample COC Contract Backup Sample T&Cs Return to Main 30

31 CONTRACT DETAILS ISSUED TO: Contract Number Contract Price Product Name Model Number LG COMMERCIAL CUSTOMER 123 ELM STREET NEW YORK, NY Serial Number 103RMMD3A RMMD3A RMMD3A RMMD3A RMMD3A RMMD3A RMMD3A RMMD3A RMMD3A RMMD3A RMMD3A RMMD3A RMMD3A RMMD3A RMMD3A RMMD3A034 Effective Date Expiration Date SAMPLE 103RMMD3A RMMD3A RMMD3A RMMD3A RMMD3A RMMD3A RMMD3A RMMD3A RMMD3A RMMD3A RMMD3A RMMD3A RMMD3A RMMD3A RMMD3A RMMD3A RMMD3A RMMD3A RMMD3A Reseller Form Sample COC Contract Backup Sample T&Cs Return to Main

32 SERVICE CONTRACT This document sets forth the entire Contract between the Service Contract Administrator hereinafter referred to as We, Us and Our, and, the Purchaser as You and Your. No representation, promise or condition herein shall modify these terms. Service Net Warranty, LLC ( Service Net ) is contractually obligated to You to provide service under this Contract. 1. WHAT IS COVERED. We will furnish labor, parts, and/or replacement equipment (or pay for same) necessary to repair operational or mechanical breakdowns of the Product(s) as originally provided to You and covered by this service plan or provide You a replacement Product or buyout in cases where repair is not possible. The service plan also covers parts and accessories that are necessary for Your Product(s) to function otherwise these parts and accessories are excluded (see below). This Plan covers the de-installation and reinstallation of your Display for service purposes so long as de-installation/reinstallation has been purchased as well as the shipping/transit costs associated with Your Product(s) repair based upon the purchased service level. Power Surge and Spike: This service plan protects against operational failure of a covered Product if a failure occurs while connected to a surge protector accepted by the Underwriter s Laboratory. Your surge protector may be collected by Us for examination. 2. SWAP COVERAGE. Swap coverage is available for LG Displays and other approved components. Swap coverage will provide immediate replacement of eligible product(s) as a result of mechanical breakdown. The replacement product(s) will be managed by You or Us, depending upon the swap coverage services purchased. If managed by You, You must make the swap inventory immediately available upon service provider s arrival onsite for diagnostics and repair. If managed by Us, We will manage the swap inventory and coordinate with the service provider to transport and replace the defective product(s) with operable product(s). 3. DE-INSTALLATION/REINSTALLATION. De-installation/reinstallation is available for LG displays and other approved components. De-installation/reinstallation will provide installation services of an eligible product(s) if de-installation/reinstallation option is purchased. An authorized service technician will arrive onsite within the previously designated response time per service contract service level agreements and will remove the defective product(s) from its location and reinstall an operable product(s) in its place. 4. GUARANTEED RESTORE TIMES. Guaranteed restore times are available for LG displays and below and other approved components. Next business day guaranteed restore times for displays over 42 are subject to size and logistics restrictions and availability and will be determined on a case by case basis. Guaranteed restore times will provide You with a guaranteed arrival time of a service technician to perform the functions listed within your original contract purchase. If you have purchased Swap Coverage, the guaranteed restore time within your service level agreement includes an immediate product(s) restoration. Restoration is defined as immediate replacement of defective product(s) with operable product(s). Guaranteed restore times are defined as: a. Next Business Day Product(s) and/or Service technician will arrive onsite within the next business day if claim approved prior to 3:00 p.m. local time. b. 2nd Business Day Product(s) and/or Service technician will arrive onsite within two business days if claim approved prior to 3:00 p.m. local time. c. Third Business Day Product(s) and/or Service technician will arrive onsite within three business days if claim approved prior to 3:00 p.m. local time. Guaranteed Restore Times may be altered at which time notification will be sent to You. Alterations to the time could be caused by unforeseen issues such as technician unavailability, environmental or natural disasters, lockouts, strikes or other labor issues with any service or logistics partners, acts of God, acts of war. 5. TERM OF SERVICE PLAN. You have coverage under Your service plan during the time listed on the front of this Service Contract. All plan coverage commences on the original product(s) installation date and will expire on the date notated on your purchase receipt and/or your fulfillment material. This plan is inclusive of the base warranty; it does not replace the base warranty, but provides certain optional benefits during the term of the base warranty. After the base warranty expires, this Plan continues to provide the base benefits, as well as certain optional benefits listed within the Plan s Terms & Conditions. 6. PAYMENT TERMS. The purchase price for Your Service Contract is due in full before Your coverage under Your service plan will begin. If You do not pay the full amount, We, at Our sole option, may collect any unpaid portion of the purchase price prior to providing You coverage under the service plan covered by this Service Contract, unless otherwise specified. 7. TO OBTAIN AUTHORIZATION FOR SERVICE. Call the LG Commercial Display Product Support toll-free number listed on the front of this Service Contract. Have this Service Contract, model number(s) and serial number(s) of Your Product(s), and the original Product(s) receipt available. 8. ACCESSIBILITY OF PRODUCT. If onsite service is required, You agree to make the Product(s) reasonably accessible to the repair person. Any service fees incurred by Us will be applied to the maximum liability of this Contract. 9. LIMIT OF LIABILITY. This Service Contract will expire once the expiration date of Your Service Contract has been reached. 10. IMPORTANT NOTE. Repairs recommended by the repairing facility not necessitated by mechanical breakdown are not covered unless specifically authorized by Us. We reserve the right to inspect the items to be covered, or the items covered, as the case may be, prior to coverage or during SAMPLE the coverage period. Model number, serial number and original date of installation of all Products to be covered must be provided to execute application for service. If You request a service call for a noncovered repair, You will be responsible for all costs associated with the repair. If the Product(s) is found to be performing to the manufacturer s specifications, it will be returned to You. See Service and Place of Service for requirements of Your obligations under this Service Contract regarding swap inventory and scheduling of service. 11. TIME FOR SERVICE. Service will be performed during the hours of 7:00 a.m. to 7:00 p.m. local time Monday through Friday, excluding holidays, unless otherwise specified. Any additional costs above the service providers authorized hourly rate (premium or overtime charges) or after hours service which have not been previously authorized will be at Your expense with exception of health related or severe weather related emergencies. 12. SERVICE AND PLACE OF SERVICE. To request service, please provide the following: (i) LG model number(s), (ii) LG serial number(s), (iii) installation date (copy of installation order or purchase receipt may be required), (iv) contents or components outside of the core product(s) (v) full address and contact information for the property where the defective product(s) is located, and (vi) any special requirements or setup pertinent to execution of service call (i.e. two-person service call, product installed in high or not easily accessible locations, etc.) Some calls will include a fault diagnosis to clarify the problem prior to any service. Service will be provided by a manufacturer-authorized service center. If you purchased or are otherwise entitled to onsite service but, due to environmental and/or technical requirements certain repairs cannot be completed at Your location, the cost to transport and/ or ship Your Product for service will be covered under Your service plan. Guaranteed Restore Times and De-Installation/Reinstallation service costs of installed product(s) will be covered if specific services are purchased per your service agreement. If your contract includes a Guaranteed Restore Time, you must be able to receive the necessary swap inventory during regular business hours, unless otherwise specified, and secure inventory until the service technician arrives. In order to comply with contracted service levels, certain remote or non-standard installations may require prior review. Location will be required to provide a lift truck onsite should installation exceed more than nine (9) feet. 13. PARTS AND SUBCONTRACTING. Parts used to repair equipment may either be new or refurbished at Our sole option. Service may be performed by subcontractors. 14. UNABLE TO REPAIR. If We determine that We are unable to repair Your Product(s) due to the unavailability of functional parts, service or technical information, We will resolve the claim, at Our discretion. Service Net will make every reasonable effort to replace defective product(s) with identical model(s); however, Service Net reserves the right to replace with comparable specifications. In the event identical model(s) with comparable specifications is unavailable, You will receive reimbursement of the original purchase price You paid for Your Product(s) under this service contract All Our contractual obligations to You under this Service Contract are fulfilled upon expiration of the term of Your Service Contract. Upon replacement or reimbursement of Your Product(s) original purchase price minus sales tax and claims already paid under the conditions set forth above, the original product(s) and all originally included components become Our property. 15. LIMITATIONS OF COVERAGE THIS CONTRACT DOES NOT COVER: A. Any Product located outside the continental United States, Alaska, Hawaii and Puerto Rico. B. Software and components not previously authorized in original contract purchase. C. Service required as a result of any alteration of the equipment, or repairs made by anyone other than a participating servicing dealer, an authorized service provider, its agents, distributors, contractors or licensees, or the use of supplies other than those recommended by the manufacturer. D. Damage or other equipment failure due to causes beyond Our control including, but not limited to, repairs necessary due to operator negligence, the failure to maintain the equipment according to the owner s manual instructions, abuse, vandalism, theft, fire, flood, wind, freezing, power failure, inadequate power supply, unusual atmospheric conditions, animal or insect damage, acts of war or acts of God E. Any utilization of equipment that is inconsistent with either the design of the equipment or the way the manufacturer intended the equipment to be used. Any installation that prevents normal service. Any and all cases in which the manufacturer of the equipment would not honor any warranty regarding the equipment. F. Non-functional parts such as, but not limited to, plastics, finishes, porcelain or enamel parts, knobs and dials, handles (unless critical to the function of the Product), trim, accessory items such as water or electrical connections and venting equipment and decals. Expendable or lost items, such as, but not limited to ear buds or head phones. G. Consumable items are defined as any part that is considered consumable by the manufacturer or any item that is designed to be consumed (wear out) during the life of the Product, regardless if it is consumer replaceable or not. Consumable items include, but are not limited to: remote control, batteries, mounts or other hardware used in the installation of the product, telephone, cabling or other lines connecting to the equipment. H. In-warranty parts not provided or shipped by the manufacturer. Operational or mechanical failure covered by manufacturer s warranty, manufacturer s recall, improper construction, or factory bulletins, (regardless of whether or not the manufacturer is doing business as an ongoing enterprise). I. Consequential damages as a result of malfunctioning of or damage to an operating part of the covered equipment, or damages as a result of any repairs or replacements under this agreement. Damages caused by delays in rendering service or loss of use during the period that the Product is at the authorized service center or otherwise awaiting parts are not covered. You are responsible for creating back-ups of all Your data and software on a regular basis. J. Damage or failure caused by animals or insects. K. Damage or failure caused by bodily fluids, including but not limited to urine and vomit. L. Operational or mechanical failure which is not reported prior to expiration of this Contract or within 30 days of Product failure. M. Normal, periodic or preventative maintenance and/or checkups, including but not limited to customer education, adjustments, cleanings, and convergence. N. Loss or damage as a result of violation of existing federal, state or municipal codes including repairs to Products not complying with said codes. O. Pre-existing conditions (incurred prior to the effective date of coverage), known to You. This includes situations where the Product was not taken out of the box or utilized prior to manufacturer warranty expiration and a failure is discovered upon removal or use during Our coverage. P. Equipment where the serial plate attached to the equipment is removed, defaced or made illegible. Q. Display screen imperfections, including normal wear and tear or cosmetic damage, markings or retained images on glass panel resulting from viewing fixed images (including, among other things, non-expanded standard 4:3 pictures on wide screen TVs, video game images, or onscreen data in stationary and fixed location). R. Damage resulting from unauthorized repair; software virus; or electrical wiring and connections; damage caused during delivery or removal, improper installation, or setup including, but not limited to packing, unpacking or assembly, user-facilitated minor adjustments and settings outlined in the Product s owner s manual, external antenna or local reception problems, inaccessible products or parts, negligence, misuse or abuse whether willful or not. S. Non-failure problems that do not require parts and intermittent issues. Subsequent trip charges may need to be paid by You if a second no failure found diagnosis is determined based on the same problem. T. De-installation/reinstallation of Your Product(s) unless a de-installation/reinstallation service option is purchased. U. Misuse, abuse, rentals, unauthorized repairs and/or parts by others, parts designed for replacement during the life of the Product such as bulbs and filters, squeaking or other noises. V. Coverage only applies to the repair or replacement of a covered unit unless the covered unit is part of a custom installation Contract. Repair of resolution (pixels) failure must match the factory minimum standards of failed pixels before an authorized repair occurs. Sealed system failures are considered a manufacturer s defect and are not covered under this program. Installation/de-installation of Plasma Televisions is not covered, unless de-installation/reinstallation service option is purchased. W. Products sold second hand including but not limited to floor models (unless covered by a full manufacturer s warranty on your date of installation) and demonstration models. X. Any cost recoverable under any other warranty, guarantee, or under an insurance policy (in such case, this Contract will cover any applicable deductible). Y. Damage which is not reported prior to the expiration of this Contract. 16. NO LEMON GUARANTEE. During the term of this Contract, when three service repairs, with three separate claim numbers, have been completed on the same part, and that same part requires repair under a fourth claim number, as determined by Us, Your Product will be replaced with a Product with comparable specifications by Us, not to exceed the original retail purchase price. In the event a comparable replacement cannot be located, a buyout, not to exceed the current market value of a Product with comparable specifications, will be provided. This does not include repairs necessary during the manufacturer s warranty period, rework/callback service required after initial service, during the warranty of work period provided by the Service Company, or previous service Contract terms. Once you have received Your Product replacement or buyout all contractual obligations under this Contract have been fulfilled 17. DEDUCTIBLE. No deductible applies to this Contract. 18. RENEWABILITY. This Contract may be renewable. Please contact LG Commercial Display Product Support for further information. 19. CANCELLATION AND REFUND. You may cancel this Contract at any time for any reason. If You cancel this Contract within sixty (60) days of the date of installation You will receive a refund of the full purchase price less any claims paid. If You cancel this Contract thereafter, You will receive a prorated refund of Your purchase price less any claims paid (unless otherwise noted on the front of this Service Contract.) To cancel your contract, you must submit written notification, including business name, contact name, contact number, contact address, contract number(s) and serial number(s) to: Service Net, c/o LG Commercial Display Cancellations, 650 Missouri Avenue, Jeffersonville, IN STATE VARIATIONS. Certain states have specific conditions; conditions listed on the front of this form may apply to You. 21. TRANSFERABILITY. You may be eligible to transfer this Agreement to any person. Prior authorization is required. Please contact LG Commercial Display Product Support for further information. 22. NOVATION. If Service Net assigns another insurance carrier with an AM Best industry rating of A- or better under this Contract directly or indirectly, such new insurance carrier will carry the liability under this Contract. 23. RIGHT TO RECOVER FROM OTHERS. If We make any payment, We are entitled to recover what We paid from other parties. By accepting settlement of a claim, You transfer to Us Your right to recovery against any other party. 24. COVERAGE AND TERM. This is not an insurance policy. As the Administrator, We will assist You in understanding Your warranty and coverage benefits from the day Your Plan becomes active. If Your Product needs repair for operational or mechanical failure, You are required to call the toll free number listed on the front of this Contract or submit Your claim in writing to LG Commercial Display Product Support c/o Service Net, 650 Missouri Ave., Jeffersonville, IN With any correspondence, please provide Your daytime phone number and claim number if applicable. The expiration date and price of this Contract are listed on the face of this Contract. There are some limitations of coverage. You should review the limitations of coverage paragraph for details. This Plan is secured by a contractual liability or reimbursement insurance policy provided by either Illinois National Insurance Company or New Hampshire Insurance Company Inc., 180 Maiden Lane, 25th Floor, New York, NY Telephone If, within sixty (60) days after proof of loss has been filed, We have not paid a covered claim, provided You with a refund, You are otherwise dissatisfied, or We are no longer a going concern, You may make a claim directly to the insurance company. Please enclose a copy of Your plan when sending correspondence to the Insurer. The expiration date and price of this Service Contract are listed on the face of this Contract. There are some limitations of coverage. You should review the limitations of coverage for details. 25. ENTIRE CONTRACT. This is the entire Contract and no other written or oral modifications are valid. 26. LIMITATION OF LIABILITY. THE DEALER/RETAILER, SERVICE NET, LG ELECTRONICS AND THEIR RESPECTIVE AGENTS, CONTRACTORS OR LICENSEES WILL NOT UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST TIME, LOST DATA RESULTING FROM THE BREAKDOWN OR FAILURE OF ANY EQUIPMENT OR FROM DELAYS IN SERVICING OR THE INABILITY TO RENDER SERVICE ON ANY COVERED EQUIPMENT. SOME JURISDICTIONS DO NOT ALLOW FOR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. ALL SERVICES ARE PROVIDED AS IS AND EXCLUSION IS MADE OF ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES MADE HEREIN. If You have any questions, require customer service, or wish to report a claim, please contact: LG Commercial Display Product Support, Phone LGUPLFT /01/ Reseller Form Sample COC Contract Backup Sample T&Cs Return to Main