IT'S TIME TO EXTEND THE WARRANTY ON YOUR PEUGEOT

Transcription

1 1 IT'S TIME TO EXTEND THE WARRANTY ON YOUR PEUGEOT

2 YOUR RENEWAL Hey, The cover that you ve been enjoying on your vehicle expires soon. The good news is that with PEUGEOT Extended Warranty you can continue to benefit from a level of warranty protection. As well as reassuring, PEUGEOT Extended Warranty is flexible with either a one-off payment or ten monthly instalments. And there s a huge range of associated benefits outlined in this brochure. PEUGEOT Extended Warranty is available on vehicles that are less than 10-years old and have covered fewer than 100,000 miles. Remember, if you need more information, please don t hesitate to call us on

3 POLICY SUMMARY This document contains some important facts about your insurance policy. It is a summary of cover to assist you in making an informed purchase decision. When cover is purchased, a detailed policy document will be provided which contains all of the terms and conditions. WHO IS THE INSURER? This insurance is underwritten by Motors Insurance Company Limited. WHO IS THE ADMINISTRATOR? Car Care Plan Limited trading as PEUGEOT Extended Warranty Administration, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG. POLICY PREMIUM PAYMENTS Cover is available as an annual policy with a single upfront payment or via monthly instalments. The cover level provided when opting to pay by monthly instalments is identical to that of an annual policy. You must pay the premium every month on or before the date when it is due. Payment is required for the full premium of your policy subject to the cancellation terms. Should you fail to pay a monthly premium when it is due, all cover will cease immediately from that date. Where you have made a claim against the policy, you will be asked to continue to make your monthly instalment payments. We will not automatically renew this cover after it expires, however, we will try to write to you at the last address you provided to give details on how to continue your cover. If you do not receive this renewal notification but would like to continue your cover, please contact us on Continuation of cover may be subject to certain vehicle eligibility criteria. Where you have selected to purchase your product via monthly instalments, you have entered into an agreement to purchase an annual policy, spreading the cost over interest free instalments. You are required to continue to pay your instalments until all monies owed have been paid. 3

4 POLICY SUMMARY ELIGIBILITY REQUIREMENTS You are only eligible for this cover if at inception: Your vehicle is under 10 years old with fewer than 100,000 miles on the odometer; You have an existing warranty that is either Manufacturer Warranty, PEUGEOT Approved Used Vehicle Warranty, PEUGEOT Extended warranty or PEUGEOT Renewal Warranty. The vehicle is not: a non European import; used as a taxi, mini cab or driving school vehicle; a motorhome; used as a short term hire or daily rental; driven in a competitive motoring event; REASSURINGLY GOOD used for public services including police, ambulance, fire service or military service; a vehicle with an engine size greater than 3,500cc. 4

5 PEUGEOT EXTENDED WARRANTY WHAT IS PEUGEOT EXTENDED WARRANTY? Should your vehicle have a sudden mechanical or electrical failure, PEUGEOT Extended Warranty will pay for the parts and labour costs of covered components up to the purchase price of your vehicle. MAIN FEATURES & BENEFITS Extensive cover for mechanical & electrical components Cover defined by a component exception list (please refer to the warranty handbook) Covers full parts, labour and VAT costs with no excesses Only genuine PEUGEOT parts used MOT Test Insurance included. Covers you for the majority of items listed on the VT30 that may need to be repaired or replaced in order for your vehicle to pass its MOT test Maximum Claim Limit The amount you may claim over the whole period of this warranty is limited to the purchase price of your vehicle. WHAT IS NOT COVERED? (A full list of exclusions and limitations can be found in the warranty handbook). Excessive or unreasonable diagnostic time or any diagnostic time which doesn t result in a valid claim (reasonable diagnostic costs for valid claims will be covered). Mechanical failure caused by faults which existed before the warranty commenced. Vehicles where the speedometer/odometer is altered, disconnected or interfered with in any way, unless it is faulty. Component failure resulting from accident damage, misuse, neglect or fair wear and tear. Items which do not form part of the manufacturer s original specification for the vehicle. Faults resulting from the use of fuel which is either contaminated or inappropriate for the vehicle. 5

6 PEUGEOT EXTENDED WARRANTY HOW TO CLAIM If you have a claim we recommend that you take your vehicle to the dealer who supplied it (or any other PEUGEOT dealer). They will request approval for repairs by telephoning the PEUGEOT Extended Warranty Administration Claims Department on and giving the following information: a. The full warranty type and number (found on the Welcome Letter or Confirmation ) b. Your vehicle registration number c. The date and mileage the component(s) failed d. A detailed estimate of repair costs COMPLAINTS PROCEDURE We hope that you are pleased with the service we provide. In the unlikely event of a complaint, you should contact the Administrator in the first instance on , or in writing to: You can also us at complaints@motor-admin.com. If you remain dissatisfied, please contact the Insurer directly by writing to: The Insurance Manager, Motors Insurance Company Ltd, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG. You also have the right to ask the Financial Ombudsman Service to review your case. The right to apply to the Ombudsman must be exercised within six months of the date of our final decision. For more information you can visit the Financial Ombudsman Service website or write to: Financial Ombudsman Service, Exchange Tower, London E14 9SR Phone: or The Customer Services Manager, PEUGEOT Extended Warranty Administration, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG.

7 PEUGEOT EXTENDED WARRANTY Your statutory rights as a consumer are not affected by the above procedures. To maintain the highest quality of service and for staff training purposes, calls may be monitored and/ or recorded. We abide by the Motor Industry Vehicle Warranty Products Code of Practice which can be found on The Motor Ombudsman website at The Motor Ombudsman will offer free impartial information and if appropriate an alternative dispute resolution process in the event that you are not satisfied with the outcome of a concern. For further information, you can visit The Motor Ombudsman website at or call their Information Line on DEMANDS & NEEDS STATEMENT This product is designed to meet the demands and needs of PEUGEOT customers who wish to protect their vehicle against mechanical and electrical breakdown. GOVERNING LAW This policy is subject to English law unless otherwise agreed. CANCELLATION RIGHTS We hope you are happy with the cover this policy provides. If after reading your policy document, however, this insurance cover does not meet with your requirements, you have the right to cancel the warranty (including the MOT element of the policy) within 30 days of purchase. Should you wish to cancel within this period, please contact PEUGEOT Extended Warranty Administration on for a refund of any premium you are entitled to. If you wish to cancel your policy after this 30-day period, you may cancel your policy at any time and receive a pro rata refund of your premium based on the number of whole months remaining subject to the deduction of a cancellation 7

8 PEUGEOT EXTENDED WARRANTY fee of 30. Requests for cancellation outside of the first 30 days from purchase should be made by contacting the administrator on or in writing to: PEUGEOT Extended Warranty Administration, Jubilee House, 5 Mid Point Park, Thornbury, West Yorkshire BD3 7AG. There will be no refund entitlement under the following circumstances: in the last 30 days of cover on the warranty including the MOT policy if you have made a claim on the warranty or the MOT policy where the warranty including MOT policy has been transferred from the original purchaser where PEUGEOT Assistance has been taken as a cost option, no refund or part refund will be provided after the first 14 days, or where assistance has been sought within the first 14 days. If you have paid for your policy by instalment payments through an instalment agreement with PEUGEOT Extended Warranty Administration, any refund amount owed to you will be calculated in line with the following rules: Where you have paid all the instalment payments, we will calculate the refund as above. The refund will be paid directly to you. Where you have NOT paid all the instalment payments, we will calculate the refund as above and: 1. If the refund you are eligible for is in excess of the total outstanding instalment payments you owe PEUGEOT Extended Warranty Administration, we will pay the difference directly to you; or 2. If the refund you are eligible for is less than the total outstanding instalment payments you owe PEUGEOT Extended Warranty Administration, you will not receive a cash refund. The refund will be applied as part payment of your total outstanding instalment payments. You will continue to be responsible for paying the remaining outstanding payments on your instalment agreement with PEUGEOT Extended Warranty Administration until the balance calculated at the time of notice of cancellation received by the administrator has been settled. Please allow up to 28 days for your cancellation refund to be processed. 8

9 PEUGEOT EXTENDED WARRANTY FINANCIAL CONDUCT AUTHORITY & PRUDENTIAL REGULATION AUTHORITY We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. You can check this on the Financial Services Register by visiting the FCA s website or by contacting the FCA on FINANCIAL SERVICES COMPENSATION SCHEME We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if the Insurer is unable to meet its obligations. This depends on the type of business and the circumstances of the claim. For further information about the scheme (including the amounts covered and eligibility to claim) you can contact the FSCS helpline on or , visit the website or write to Financial Services Compensation Scheme, 10th Floor Beaufort House, 15 St. Botolph Street, London EC3A 7QU. Motors Insurance Company Ltd ( the Insurer ) will provide the insurance outlined in the policy document on the condition that you have paid the premium for the coverage that you have chosen. All the terms, exceptions and conditions shown in the policy document and the What is covered section will apply to this insurance. Motors Insurance Company Ltd is an incorporated company limited by shares. Registered Office: Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire, BD3 7AG. Registered in England No

10 PEUGEOT ASSISTANCE This document is intended to provide you with basic details of your AA PEUGEOT Assistance Cover, which provides Breakdown Assistance. This is not a statement of the full terms and conditions of your policy, which can be found in your Terms and Conditions booklet and should be read in conjunction with this summary. WHO IS THE INSURER? The providers of this cover are The Automobile Association Limited, which is an insurer that is exempt from authorisation under the Financial Services & Markets Act 2000 and ACROMAS Insurance Company Ltd (AICL) which is authorised and regulated by the FCA. WHO IS THE ADMINISTRATOR? Car Care Plan Limited trading as PEUGEOT Extended Warranty Administration, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG. DURATION OF COVER The duration of your cover will match your PEUGEOT Extended Warranty duration. 1. WHAT ARE THE MAIN FEATURES/BENEFITS OF AA PEUGEOT ASSISTANCE COVER? AA PEUGEOT Assistance Cover will include all of the elements listed below. Roadside Assistance - Provides assistance following certain immobilising breakdowns more than a quarter of a mile from home, (including a tow to a PEUGEOT Workshop of no more than 10 miles). Home Start - Provides breakdown assistance following an immobilising breakdown at or within a quarter of a mile from home. Relay - Provides recovery of an immobilised vehicle (including a caravan or trailer which was on tow at the time subject to size restrictions), following a breakdown more than a quarter of a mile from home and for no more people than the legal seating capacity of the covered vehicle up to a maximum of eight people (including the driver) to a single destination of your choice on the UK mainland or in Northern Ireland, or if you are a resident of the Channel Islands or the Isle of Man to your resident island, provided that any ferry or toll charges are paid by you. Relay Plus - (underwritten by ACROMAS Insurance Company Limited) - Available in conjunction with Relay following a breakdown where we cannot fix the vehicle or arrange a local repair. If Relay Plus is authorised you can choose one of the following benefits: one night s hotel accommodation, or a replacement vehicle for 48 hours (including insurance), or reimbursement of reasonable public transport costs. Please note that you will not be entitled to a like for like replacement vehicle and all vehicles supplied will be subject to the terms and conditions of the Hire Car Company who may require a deposit. 10

11 PEUGEOT ASSISTANCE PEUGEOT European Cover - PEUGEOT Assistance provides the following services in Europe: Roadside Assistance and Local Recovery Replacement part dispatch Additional accommodation expenses up to 65 per person for one nights accommodation Journey continuation or return home option, up to 750 per party per trip Emergency repair costs of up to 150 Urgent message relay service Vehicle repatriation cost to the UK (limited to the current market value of the vehicle). 2. ARE THERE ANY SIGNIFICANT EXCLUSIONS OR LIMITATIONS TO MY AA PEUGEOT ASSISTANCE COVER? Key restrictions of your cover are noted below (refer to the terms & conditions for full details of these and other restrictions): Service is available to vehicles which comply with the stated vehicle weight and width restrictions. Assistance is not available following a breakdown or road traffic accident attended by the police or other emergency service, until the vehicle s removal is authorised. If the police insist on recovery by a third party, the cost of this must be met by you. The AA is not under any obligation to transport or to arrange the transport of any animal. If the AA or its agents, at their discretion, agree to transport an animal, then any such transport will be at the Authorised Drivers own risk. It is the responsibility of the Authorised Driver to secure any animal being transported or to make alternative arrangements for its transportation. Routine maintenance, running repairs, the cost of spare parts, petrol, oil, keys, specialist lifting equipment, garage or other labour required to repair your vehicle and the provision of service on private property without the relevant permission. A person must be with the vehicle at the time of breakdown and assistance. Service will be refused and may be cancelled if anyone behaves in an abusive or threatening manner. Any car hire that may be arranged will be subject to the hirer s terms and conditions. PLEASE NOTE: Your vehicle will not be covered for the following incidents unless you have purchased additional Non Vehicle Fault Cover; 11

12 PEUGEOT ASSISTANCE The use of incorrect fuel or lack of fuel Wheel changes, punctured tyres Instances where keys have been locked inside the vehicle, lost or stolen Incidents involving trailers and caravans We will arrange assistance if requested but the responsibility of paying for assistance remains with you or the nominated driver. If you call for assistance in these instances, you will be responsible for paying a charge at the time of service request. You are able to purchase cover to protect you against these Non Vehicle Faults. This additional cover can be purchased by selecting the relevant product option on page 10, Section 3 Product Options. 3. WHAT ARE THE MAIN FEATURES/BENEFITS OF AA PEUGEOT ASSISTANCE PLUS? Your PEUGEOT Assistance Plus will include the elements listed below. Upon purchase of this optional product, your vehicle will be covered for the provision of roadside assistance or recovery after the occurrence of one of the following non-vehicle fault incidents: The use of incorrect fuel or lack of fuel Wheel changes, punctured tyres Instances where keys have been locked inside the vehicle, lost or stolen Incidents involving trailers and caravans Please note that PEUGEOT Assistance Plus European Cover is provided at the absolute discretion of the AA. 4. WHAT IF I WANT TO CANCEL MY AA PEUGEOT ASSISTANCE COVER? You have the right to cancel your AA PEUGEOT Assistance Cover within 14 days from receipt of your documentation (the cooling off period ). You will be entitled to a refund of the relevant premium, less a pro rata charge for the period of cover and an administration charge. After this cooling off period has expired, you will not be entitled to any refund for unexpired portions of cover and must not in any event make further use of the cancelled cover. If you wish to cancel after the cooling off period has expired, and subject to any other statutory right you have, we will not be obliged to give a refund. Please note that there will be no separate or additional cooling off period(s) following, or in relation to, any change to AA PEUGEOT Assistance Cover which is made or requested during the term of your AA PEUGEOT Assistance Cover. If you wish to cancel this cover please call

13 PEUGEOT ASSISTANCE 5. WHAT IF I NEED TO MAKE A CALL-OUT? If you require Breakdown Assistance in the UK you should call: You will need to provide your vehicle details and registration, and details of the breakdown and your location and contact number. You may also need to provide further information which will be requested at the time of the call. We will respond as soon as possible and keep you informed if for any reason the patrol or agent is delayed. 6. WHAT IF I NEED TO MAKE A COMPLAINT? If you wish to make a complaint, please contact us by phone: (Mon-Fri 8.30am-6pm), Member.Relations@theAA.com or in writing to: Member Care, AA, Lambert House, Stockport Road, Cheadle, Cheshire SK8 2DY. Complaints made in relation to Relay Plus cover only can be made to the Managing Director of ACROMAS Insurance Company Limited using the address given above. If in regard to Relay Plus complaints, you are still not satisfied, you can contact the Financial Ombudsman at The Financial Ombudsman Service, Exchange Tower, London E14 9SR Telephone: ARE WE COVERED BY THE FINANCIAL SERVICES COMPENSATION SCHEME (FSCS)? Only Breakdown Assistance Services cover provided by ACROMAS Insurance Company Limited are covered by the FSCS. If any of the cover you have purchased is underwritten by AICL you may be entitled to compensation from the scheme if AICL cannot meet its obligations. This depends on the type of business and the circumstances of the claim. Further information about compensation scheme arrangements is available from the FSCS at or telephone or ACROMAS Insurance Company Limited Registered Number Line Wall Road, Gibraltar Head Office: The SAGA Building, Enbrook Park, Folkestone, Kent CT20 3SE The Automobile Association Limited Registered Number Grenville Street, St Helier Jersey JE4 8PX Channel Islands Head Office: Fanum House, Basing View Basingstoke, Hants RG21 4EA Branch Registered Number BR

14 ABOUT OUR INSURANCE SERVICES PEUGEOT Extended Warranty Administration is a trading style of Car Care Plan Ltd, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG. 1. THE FINANCIAL CONDUCT AUTHORITY (FCA) The FCA is the independent watchdog that regulates financial services. Use this information to decide if our services are right for you. 2. WHOSE PRODUCTS DO WE OFFER? We only offer products from a limited number of insurers: Motors Insurance Company Limited for Warranty and MOT products and the Automobile Association Limited for Assistance products. 3. WHICH SERVICE WILL WE PROVIDE YOU WITH? We will advise and make a recommendation for you after we have assessed your needs. You will not receive advice or a recommendation from us. We may ask you some questions to narrow down the selection of products that we will provide details on. You will need to make your own choice about how to proceed. 4. WHAT WILL YOU HAVE TO PAY US FOR OUR SERVICES? A fee No fee You will receive a quotation which will tell you about any other fees relating to any particular insurance policy. 5. WHO REGULATES US? Car Care Plan Limited (trading as PEUGEOT Extended Warranty Administration), Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG is authorised and regulated by the Financial Conduct Authority. Our Financial Services Register number is Our permitted business is arranging general insurance contracts. You can check this on the Financial Services Register by visiting the FCA's website or by contacting the FCA on OWNERSHIP Car Care Plan Limited is a wholly owned subsidiary of Car Care Plan (Holdings) Limited who also wholly own the insurance undertaking Motors Insurance Company Limited. 14

15 ABOUT OUR INSURANCE SERVICES 7. WHAT TO DO IF YOU HAVE A COMPLAINT If you wish to register a complaint, please contact us: In writing to: The Customer Services Manager, Car Care Plan Limited, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG. By phone: By complaints@motor-admin.com. For further information about the scheme (including the amounts covered and eligibility to claim) you can contact the FSCS helpline on or , visit the website or write to Financial Services Compensation Scheme, 10th Floor Beaufort House, 15 St. Botolph Street, London EC3A 7QU. If you cannot settle your complaint with us you may be entitled to refer it to the Financial Ombudsman Service. 8. ARE WE COVERED BY THE FINANCIAL SERVICES COMPENSATION SCHEME (FSCS)? We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations.this depends on the type of business and circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim amount, without any upper limit. 15

16 PEUGEOT EXTENDED WARRANTY ADMINISTRATION Jubilee House, 5 Mid Point Business Park Thornbury, West Yorkshire BD3 7AG E0671 4/18 ICM 11146