Frontiers of Risk. Compliance: What We Hear On the Big Issues. Community College Risk Management Consortium July 20-21, 2017
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1 Frontiers of Risk Community College Risk Management Consortium July 20-21, 2017 Compliance: What We Hear On the Big Issues TONY GANSTINE, MARSHA HACKATHORN AND JUSTIN PIAZZA
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3 Compliance: Issues We are Facing International Travel/Study Abroad Website Accessibility Cyber Breach Incidents HIPAA Affordable Care Act Vendor Compliance What Issues are You Tackling? 2017 ARTHUR J. GALLAGHER & CO. BUSINESS WITHOUT BARRIERS 3
4 2017 ARTHUR J. GALLAGHER & CO. BUSINESS WITHOUT BARRIERS 4
5 International Travel/Study Abroad: Why Should We Worry? From 2014 to 2015, the number of U.S. students traveling abroad grew by 2.9% from 304,467 students to 313,415 students. Students traveling abroad has more than doubled in the last 15 years. 10% of all U.S. undergraduate students travel abroad by the time they graduate. 40% of study abroad takes place in four countries, the United Kingdom, Italy, Spain and France ARTHUR J. GALLAGHER & CO. BUSINESS WITHOUT BARRIERS 5
6 Academic/Research/Trip Academic Research Trip Local Students Ministry of Education Federal Compliance Foreign Research Laws Internal Policy Pre-departure Orientation Facilities Internal Controls Health and Safety Clery Act Exchange Rates Insurance 2017 ARTHUR J. GALLAGHER & CO. BUSINESS WITHOUT BARRIERS 6
7 Internal Policy Approval Process Pre-Departure Planning Health and Safety Reporting Incidents Responsibilities Insurance 2017 ARTHUR J. GALLAGHER & CO. BUSINESS WITHOUT BARRIERS 7
8 Pre-Departure Planning Country and region specific health and environmental information. Local Customs/Laws Required, recommended and routine specific vaccinations. General advice on nutrition and dietary deficiencies. Cautions about alcohol and drug use. Bloodborne pathogens training/precautions ARTHUR J. GALLAGHER & CO. BUSINESS WITHOUT BARRIERS 8
9 Pre-Departure Planning General instructions for emergency medical situations. Illness and accident insurance policies and emergency assistance coverage information, including medical and evacuation insurance. Expectations of students, faculty and guests. Current travel warnings for country of travel ARTHUR J. GALLAGHER & CO. BUSINESS WITHOUT BARRIERS 9
10 Health and Safety Food and Water Safety Laws and Codes of Conduct Mental and Physical Health Medication 2017 ARTHUR J. GALLAGHER & CO. BUSINESS WITHOUT BARRIERS 10
11 Health and Safety Emergency Contacts and Preparedness Sexual Harassment and Sexual Violence Transportation Safety Building and Fire Safety Alcohol and Drugs 2017 ARTHUR J. GALLAGHER & CO. BUSINESS WITHOUT BARRIERS 11
12 Insurance Broad International Coverage Foreign General Liability Foreign Auto Liability Foreign Auto Physical Damage Foreign Voluntary Compensation Employers Liability 2017 ARTHUR J. GALLAGHER & CO. BUSINESS WITHOUT BARRIERS 12
13 Insurance Broad International Coverage Emergency Security and Political Evacuation Travel Accident and Sickness AD&D Emergency Medical Evacuation Emergency Family Travel Repatriation of Remains Kidnap and Ransom 2017 ARTHUR J. GALLAGHER & CO. BUSINESS WITHOUT BARRIERS 13
14 Carrier Services Lost or Stolen Documents Assistance Embassy and Consulate Information/Referrals Lost Baggage Search and Stolen Luggage Replacement Assistance Emergency Language Interpretation and Translation Services Emergency Return Travel Arrangements 2017 ARTHUR J. GALLAGHER & CO. BUSINESS WITHOUT BARRIERS 14
15 Carrier Services Flight and Hotel Re-Bookings Immunization, Visa and Passport Information Emergency Cash Transfer Assistance Legal Referrals/Bail Bond Assistance Foreign Exchange, ATM and Weather Information Urgent Message Relay to Family and Friends 2017 ARTHUR J. GALLAGHER & CO. BUSINESS WITHOUT BARRIERS 15
16 2017 ARTHUR J. GALLAGHER & CO. BUSINESS WITHOUT BARRIERS 16
17 Website Accessibility: Too Little Access Potential Lawsuits and OCR Complaints Are website users with disabilities able to access your information? Does your system meet WCAG 2.0, Level AA? Web Content Accessibility Guidelines Complaint filers are not always students Testers for law firms Concerned citizens 2017 ARTHUR J. GALLAGHER & CO. BUSINESS WITHOUT BARRIERS 17
18 ARTHUR J. GALLAGHER & CO. BUSINESS WITHOUT BARRIERS 18
19 Website Accessibility: Too Little Access Avoid Litigation Hire an expert third party to certify website accessibility compliance. Remediate, develop a plan to become compliant. Implement steps to ensure future compliance. Increase usability for all users ARTHUR J. GALLAGHER & CO. BUSINESS WITHOUT BARRIERS 19
20 Cyber Breach Incidents: Too Much Access Occurring at an Alarming Rate Phishing attacks s to employees requesting they provide their payroll bank account information Employee W-2 s found on the darknet Compromised Federal student aid application information (FAFSA) 2017 ARTHUR J. GALLAGHER & CO. BUSINESS WITHOUT BARRIERS 20
21 Cyber Breach Incidents Occurring at an Alarming Rate Third party vendor access to personally identifiable information Improper mailing of transcripts PadCrypt ransomware virus Website form authorization permission errors 2017 ARTHUR J. GALLAGHER & CO. BUSINESS WITHOUT BARRIERS 21
22 2017 ARTHUR J. GALLAGHER & CO. BUSINESS WITHOUT BARRIERS 22
23 The Darknet Rolling Stone Magazine called it The Wild West of the Internet Internet underground Internet that requires specific software and configurations to gain access Transactions for illegal drugs Hackers sell their services Bitcoin is a crypto currency 2017 ARTHUR J. GALLAGHER & CO. BUSINESS WITHOUT BARRIERS 23
24 Cyber Resources Your Insurance Policy is a Resource Review your policy coverages Review your insurance broker and carrier resources Breach coach Cyber attorneys Forensic investigation 2017 ARTHUR J. GALLAGHER & CO. BUSINESS WITHOUT BARRIERS 24
25 Cyber Resources Be Aware of Specifics Cyber attorney s and forensic investigation must be approved by the insurance carrier Policy language Pay on behalf of or indemnify Risk Management, IT, Legal and Business Officer must communicate 2017 ARTHUR J. GALLAGHER & CO. BUSINESS WITHOUT BARRIERS 25
26 2017 ARTHUR J. GALLAGHER & CO. BUSINESS WITHOUT BARRIERS 26
27 2017 ARTHUR J. GALLAGHER & CO. BUSINESS WITHOUT BARRIERS 27
28 2017 ARTHUR J. GALLAGHER & CO. BUSINESS WITHOUT BARRIERS 28
29 2017 ARTHUR J. GALLAGHER & CO. BUSINESS WITHOUT BARRIERS 29
30 2017 ARTHUR J. GALLAGHER & CO. BUSINESS WITHOUT BARRIERS 30
31 What Issues Are You Facing? 2017 ARTHUR J. GALLAGHER & CO. BUSINESS WITHOUT BARRIERS 31
32 Thank you! Tony Ganstine, ERM Marsha Hackathorn, ERM Justine Piazza, ERM
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Applicant Information Date: Name: Gender: Student ID #: Address Phone Number: Email: Program (i.e. MSW, BSW, 5yr, dual degree) Year in Program: Specialization: Sub-Specialization: Year in Program: Program
Travel Assistance Program
ACE American Insurance Company (A Stock Company) Philadelphia, PA (Herein called We, Us, Our) ATTENTION In the event of a medical emergency call ACE s Travel Assistance Services immediately 24-Hour Access