BETA*suite Alternative Risk & Insurance Services

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Cuthbert Welch
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1 BETA HEALTHCARE GROUP PARTNERS IN MANAGING RISK BETA*suite Alternative Risk & Insurance Services Flexible, a la carte solutions to meet and exceed your changing healthcare risk management and risk financing needs

2 Risk Management Consulting Excess Healthcare Professional Liability Coverage Third-Party Claims Administration Claims Consulting Services

3 Alternative Risk + Insurance Services Solutions Tuned to the Way You Work Large and small, major metro or rural, healthcare teams across the nation are constantly seeking new, innovative ways to deliver exceptional care. For more than 35 years, BETA Healthcare Group (BETA) has worked side-by-side with hospitals, healthcare facilities, clinics and medical groups to provide comprehensive coverage from risk management services to healthcare entity liability coverage, workers compensation coverage and claims management. This full suite of services is backed by decades of industry insights, know-how and efficiency. With industry changes, including consolidation of providers, the business needs and internal operations of healthcare are shifting. Enter BETA*suite a mix of alternative risk and insurance services available to hospitals, healthcare entities and medical groups, whether or not they rely on BETA for their primary liability coverage. More Options, Better Care Today s new healthcare landscape has prompted increased demand for alternative risk and insurance services finely tuned to address the specific needs of hospitals, healthcare entities, clinics and medical groups. BETA*suite extends BETA s expertise and proven services with the goal of helping all healthcare providers deliver optimal care and reduce claim costs. Hospitals, healthcare entities, clinics and medical groups that rely on BETA for their start-to-finish insurance needs benefit from a mix of solutions at no additional cost above their annual premium. With BETA*suite, that mix of services and support is also available as individual services on a fee basis to those which do not obtain their primary liability coverage through BETA. Unbundled, a la carte or stand alone regardless of how you define our offerings, you can be assured BETA delivers. Take a moment and discover how BETA*suite s flexible risk management, risk financing and claims management offerings add up to more options for better care and reduced claim costs.

Here s a look at the range of offerings all backed by 35+ years of BETA s industry insights, insurance knowledge and claims and risk management expertise.

4 Here s a look at the range of offerings all backed by 35+ years of BETA s industry insights, insurance knowledge and claims and risk management expertise. Risk Management Consulting Services Robust analysis to help your teams identify risk patterns and behaviors backed by training designed to help with risk prevention and mitigation. BETA has established risk solutions for disclosure and early resolution, as well as for OB, ED and OR to address these high risk areas, and more. Excess Healthcare Professional Liability Coverage For self-insured entities needing excess healthcare professional liability coverage, BETA provides additional coverage at a variety of retention levels. Third-Party Claims Administration (TPA) Services When an incident occurs, BETA can manage all facets of claims handling from initial investigation to ultimate resolution and lower your costs per claim. Claims Consulting Services For those with established in-house teams, BETA can provide insights and process improvements to streamline work and increase productivity. With BETA, the Choice is Yours Risk assessments. Risk management training. Excess healthcare professional liability coverage. Third-party claims administration. Claims consulting. BETA*suite makes these and other related services accessible. Scaling up? Organizations can take on more of the work and risk internally. Scaling down? Rely on BETA for the full suite. With BETA*suite, the choice is yours. All In Insurance Coverage + Services Clients selecting primary liability coverage benefit from all BETA services at no additional charge. Depending on your entity s organizational structure, primary liability coverage is available through BETA Risk Management Authority (a risk sharing pool), or through Health Providers Insurance Reciprocal, a Risk Retention Group. Either way, your coverage is backed by an A.M. Best A (Excellent) rating. BETA*suite Options The mix of services and solutions needed and delivered is as varied as the mix of caregivers in healthcare. Bottom line: BETA*suite lets you choose and pay for what you need. And if your needs change over time, we ll work with you to add (or reduce) services.

5 Risk Management Consulting Services In the Business of Care, Clarity Counts Providing patient care is a tremendous responsibility one that comes with thousands of decisions. Big or small, every decision drives an outcome. At BETA, our goal is to help ensure every outcome every patient and family experience is the best it can be. Stronger teams and reliable systems result in less risk and safer care. Our team works closely with yours to identify and eliminate possible risks. Our comprehensive suite of risk programs and services make mitigating and managing risk easier and more efficient. BETA s Risk Directors and Managers are seasoned registered nurses having an average of 15 years of experience in the field of risk management and patient safety. What sets our team apart from others in the industry is a keen eye on introducing risk management techniques that are proactive versus reactive. Our team includes professionals who have completed fellowships in Patient Safety Science and all have experience working as Risk or Patient Safety professionals in large systems or institutions. Many team members hold specialty designations with specialized training and proven expertise in their clinical field. Above all, BETA s approach stands out for the emphasis we place on building an understanding of the culture of your organization. We do that by working closely with all levels in an institution and then customizing an approach to meet your exact needs. We invite you to explore how our risk management consulting services can work for you to help you deliver more of what truly counts: excellent patient care. Delivering What Matters Most From a four-bed hospital hours from the nearest airport to large urban facilities and medical practices, our risk management department serves a wide variety of clients. For some, our programs are the perfect complement to existing, highly successful in-house programs; for others, we serve as the sole source for nurse and physician education and consultation regarding patient safety and risk management issues. For all, it is the responsiveness and the quality of what our risk management professionals deliver that matters most. Depending on your needs and the type of coverage purchased through BETA, we have an array of risk management consulting services and resources available; some are provided complimentary, others are provided at a cost: Clinical Risk Assessments Patient Safety Risk Initiatives Risk Management Symposium and Conferences Promoting Patient and Family Centered Care Train the Trainer Methods (Just Culture, TeamSTEPPS, Crucial Conversations, etc.) Webinars with Any Time, Anywhere Access Custom Learning Programs Check it Out: DVD Lending Library Online Forums Newsletters and more Risk management has long been a critical function at BETA Healthcare Group. With the addition of targeted services, we re working together to identify and implement tangible ways of improving patient safety and the quality of care, while also realizing measurable reductions in our clients risk financing costs. It s a smart way to operate. Tom Wander CEO, BETA Healthcare Group

BETA s hands-on approach to claims management reduces costs and ensures the highest level of service. It has earned BETA one of the best claims performance records in the industry.

6 BETA s hands-on approach to claims management reduces costs and ensures the highest level of service. It has earned BETA one of the best claims performance records in the industry. Make the Call Ready to fine-tune your risk management and insurance coverage options? It s time to talk to BETA. Third-Party Claims Administration Services BETA s Claims Management Philosophy At BETA, we believe in the ethical, efficient and economical resolution of healthcare professional liability claims through early intervention, quality investigation and proactive claims management. Our liability claims staff consists of former defense attorneys and career claims professionals who are some of the most knowledgeable and experienced in the industry. They have vast knowledge of medical terminology, legal issues and insurance, as well as issues unique to hospitals including medical staff dynamics, labor relations and publicity concerns. On average, BETA s claims professionals have almost 20 years of experience handling medical professional liability claims. As part of our commitment, BETA s claims professionals are assigned fewer cases than the industry average, allowing the time needed to thoroughly investigate claims, while understanding your individual needs and constraints. As a client, you will work with a dedicated claims professional ensuring added value and consistency. Upon receipt of a claim, our case analysis begins. We conduct independent investigations promptly, including record reviews, interviews, site inspections and research, tasks which many commercial carriers and other thirdparty claims administrators simply delegate to legal counsel at increased cost to you. Should the matter enter into litigation, BETA s investigation is shared with defense counsel and serves as a valuable tool for supplemental evaluation of the case, which ultimately helps to reduce claim costs. BETA works closely with a select group of defense attorneys specializing in the type of case at issue and with proven expertise. Our team evaluates each case thoroughly, including a critical analysis of defense counsel s recommendations. By maintaining ongoing communication with our clients and defense counsel, we take a team-based approach to ensure that everyone is well apprised of significant developments in each case as they occur and are involved in the key decisions related to litigation strategy and resolution.

The BETA Healthcare Group Difference BETA Healthcare Group (BETA) is the largest professional liability insurer of hospitals on the west coast, providing coverage to more than 250 hospitals and

8 The BETA Healthcare Group Difference BETA Healthcare Group (BETA) is the largest professional liability insurer of hospitals on the west coast, providing coverage to more than 250 hospitals and healthcare facilities. In addition, BETA provides workers compensation coverage for over 40,000 healthcare workers in California. BETA also has a long-established and growing commitment to physicians, providing medical professional liability coverage to nearly 6,000 physicians and more than 50 medical groups. Beyond primary liability and workers compensation coverage, BETA provides an entire suite of alternative risk and insurance services, including excess healthcare professional liability coverage, excess workers compensation coverage, third-party claims administration services, risk management consulting services and claims management consulting services. Whether with hospitals, medical groups, clinics or hospices, BETA has earned a reputation for financial strength, rate stability, quality service and breadth of coverage that is unparalleled in the industry. Home Office 1443 Danville Boulevard Alamo, CA MAIN Glendale Office 330 North Brand Boulevard Suite 1090 Glendale, CA MAIN Granite Bay Office P.O. Box Roseville, CA MAIN San Diego Office Innovation Drive Suite 120 San Diego, CA MAIN

BETA*suite. Alternative Risk & Insurance Services

BETA*suite. Alternative Risk & Insurance Services BETA*suite Alternative Risk & Insurance Services Flexible, a la carte solutions to meet and exceed your changing healthcare risk management and risk financing needs Risk Management Consulting Excess Liability