"SERVICE all-inclusive" Terms and Conditions Terms of Warranty and Service of Tooltechnic Systems (AUST) Pty Ltd

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1 "SERVICE all-inclusive" Terms and Conditions Terms of Warranty and Service of Tooltechnic Systems (AUST) Pty Ltd Congratulations on purchasing your new Festool Machine. By registering your new Festool Machine online for SERVICE all-inclusive you receive a warranty for 3 years from the purchase date and benefit from additional services. By registering your machine online, you agree with the following terms and conditions of service. I. 3 Year Warranty Administrative and technical procedure All FESTOOL products that can be registered for the extended warranty are clearly marked with the SERIVCE all-inclusive logo on the tool packaging, the carton has an identification sticker denoting machine type and serial number. All you need to do is to complete the online warranty registration form. At the completion of the online registration you receive your SERIVCE all-inclusive confirmation by and your registration is done. The confirmation can be shown to your FESTOOL Service Agent in case of repair. Warranty period All our customers receive our tools with a normal 12 month manufacturer warranty which is independent from any other agreements. This 1-year warranty can be extended by additional 2 years(*) to a total warranty period of 3 years if you return the correctly completed warranty registration form to FESTOOL within 30 days after the date of purchase. * The additional 2 years warranty does not apply to H Class Dust Extractors. What our warranty gives you: 1.1 Note: Except where specifically stated, the following information applies equally to the one-year warranty and to the extended warranty. 1.2 Tooltechnic Systems (Aust) Pty Ltd guarantees that all machines purchased in Australia directly from us or directly from our authorized Australian dealers are free of material and manufacturing faults. 1.3 We will (as appropriate) repair or freely replace faulty parts (including battery packs) caused by material or manufacturing faults. 1.4 The periods within which a material or manufacturing fault defect must appear in order for you to be entitled to claim the warranty are one year from the date of purchase in the case of the one-year warranty, and three years from the date of purchase in the case of the extended warranty. You must also make a claim, and the claim must be received by us, within those same periods in order to have your claim accepted.

2 1.5. Warranty Claim In order to claim the warranty you must write to us advising us of the nature of the fault and providing your name and street address. You may write to us either by mail to Quantum Close, Dandenong South, Victoria 3175 or by to We will then advise you by return of the address we nominate to which you must deliver or send the machine (or battery pack, if applicable) intact and in original condition together with proof of purchase and warranty confirmation documents (where you are claiming under the extended warranty after the expiration of one year from the date of purchase, you must provide your warranty confirmation document proof of purchase alone will not be sufficient). The address we nominate may be that of one of our authorized dealers or it may be our address in Dandenong South, Victoria. You bear the expenses you incur in making the claim (e.g.: the cost of having the machine delivered to us or our authorized dealer) The provision of warranty services neither extends the warranty period nor renews the warranty period. The warranty does not cover: Normal wear and tear to wear parts (e.g. carbon rushes, sanding pads, abrasive sheets, saw blades, router bits, rubber sleeves, stirring rods, cutting blades, cutting accessories, drill bits, etc.). Faults or defects caused by: Incorrect use and handling of the machine (i.e.: use and handling not in accordance with the Festool operating manual) continuous industrial use, impacts, falls or climatic influences, overloading or damage that occurs as a result of incorrect or careless handling or unsuitable operating materials. Improper modifications or repairs performed by customers or third parties. The use of non-original parts, accessories or consumable materials and the resulting consequences. Battery Packs: In the case of battery packs, faults or defects appearing after 700 charging cycles (even if the fault or defect appears at a time which is otherwise inside the warranty period).

3 Others The benefits to you given by our warranty are in addition to other rights and remedies you have under a law in relation to the goods to which our warranty relates. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Warranty on Product purchased outside of Australia Warranty only applies to Product purchased by you inside Australia from authorized Australian FESTOOL dealers.

4 II. Additional services: 10-year spare parts availability We guarantee that spare parts will be available for a minimum of 10 years after a product is discontinued. If Festool is unable to keep its promise, you will receive a comparable new product from the current product range free of charge as a replacement in exchange for your original product. Repair warranty Any parts replaced under a warranty claim are guaranteed for 6 months from the date of the warranty repair.

5 III. Final provisions Changes to customer details If any of your details change, Tooltechnic Systems (Aust) Pty Ltd asks that you change them immediately by sending us your new details using one of the following contacts: Tooltechnic Systems (AUST) Pty Ltd PO BOX 4401 Dandenong South VIC 3164 If you prefer to fax or us, please use the following options: Fax: Tooltechnic Systems (AUST) Pty Ltd is not responsible for any additional costs resulting from obsolete customer data. Change in services Tooltechnic Systems (AUST) Pty Ltd reserves the right to cancel, supplement or change the warranty and services or these terms of warranty and service entirely or in part, giving reasonable notice, or without such notice if good cause is shown, while taking reasonable consideration of your interests. Final Provisions The law of Australia applies. Sole place of jurisdiction for all disagreements relating to the warranty is the headquarters of the Tooltechnic Systems (AUST) Pty Ltd. If a clause in these terms of warranty and service is or becomes ineffective or invalid in part or in full or a regulatory gap is found in the warranty, the effectiveness of the other terms remains unaffected. Instead of the ineffective or invalid clause, the relevant effective or valid clause that comes as close as possible to the sense and purpose of the invalid clause shall be considered agreed. In the event of a regulatory gap, the clause that corresponds to what would have been agreed shall be considered agreed. This Service is given by Tooltechnic Systems (Aust) Pty Ltd whose details are: Business address: Quantum Close, Dandenong South, Victoria 3175 Telephone number: address: sales@tooltechnic.com.au