G E N E R A L I N S U R A N C E

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1 G E N E R A L I N S U R A N C E F O R I N T E R M E D I A R Y U S E O N L Y

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3 3 C O N T E N T S GI from SBG Home Insurance Buildings Overview Contents Overview Landlords Insurance Specialist Insurance Income Insurance Mortgage Payment Protection Insurance.. 20 Commercial Insurance Income Opportunities Sales and Marketing tips Access your GI Portal Contact Us

4 4 G E N E R A L I N S U R A N C E F R O M S B G Why SBG? Sesame Bankhall Group provides support to over 11,000 advisers across the country. The Group brings together the leading network, support service provider and mortgage club, making it the UK s largest distributer of retail financial advice. Beyond distribution, the Group is able to leverage its scale and reputation to operate within a number of key market areas and introduce new services to equip our members with the tools they need to grow their businesses. Why GI? SBG s GI proposition has been created to make writing General Insurance business quick and simple. You will be able to access our GI products under one roof via a single portal allowing you to save time and concentrate on servicing your client s needs. 5 reasons why you should consider GI from SBG. 1. An extra revenue stream with market leading commission 2. Even more reasons to engage with your clients regularly 3. Helping you to build value in your business by securing a revenue stream for the future 4. You do not need extra qualifications to provide this service 5. Referral service available if you do not want to write the business yourself SBG s GI Portal offers quality cover for a wide range of risks. Choice A variety of products from a range of leading UK insurers, with Aviva, RSA, Ageas, Towergate, Pinnacle, Jubilee, Allianz, Axa, Legal & General and more with even more to come! Products include: Buildings and Contents Landlords Insurance Specialist Insurance Accident, Sickness and Unemployment Mortgage Payment Protection Insurance Commercial Insurance Efficiency Access our products through a single portal. A user friendly quote and application system Common policy wording a flexible product to meet your client s home insurance needs, reducing the number of policy terms you need to know* Value Competitive pricing A new retention tool helping to ensure that your client always gets the best deal** Market leading commission No dormancy clauses * Common policy wording on standard building and contents and landlords cover. ** Auto re-broke to Standard Buildings and Contents panel products are set at a percentage renewal price increase threshold.

5 O N E G I P O R T A L O F F E R I N G Y O U C H O I C E, E F F I C I E N C Y A N D V A L U E

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7 7 HOME H O M E I N S U R A N C E Our Standard Home Insurance policies are underwritten by a panel of leading insurers which includes RSA, Aviva Insurance Limited, Ageas Insurance, Legal & General and Allianz. BUILDINGS CONTENTS Our Standard product provides up to 400,000 Buildings Cover and up to 50,000 Contents Cover which offers the following benefits: The option to pay annually (via Direct Debit or credit*/debit card) or by monthly Direct Debit** Up to 5,000 for tracing and accessing water or oil leaks from pipes, tanks and fixed heating systems A 12 month guarantee on repairs carried out by approved tradesmen Where damaged contents cannot be economically repaired we will provide replacement items on a new for old basis or at our option we will pay the replacement costs of a new item of similar quality Temporary automatic uplift in contents cover for birthdays, weddings, civil ceremonies and religious festivals to cover your clients for any gifts or extra food and drink they may have in your client s home during periods of celebration Access to 24-hour helplines provided by DAS Legal Expenses Insurance Company Limited which offers emergency assistance plus access to approved tradesmen and ULR Additions who can provide legal advice regarding any personal legal problems Extra cover available to increase our Buildings cover up to 600,000 and Contents cover up to 75,000. For further support on selling this policy take a look at our Sales and Marketing tips How to submit business Visit and login. Once logged into the GI Portal select the Home Insurance quote section. Our quick start guide will help with any queries and our people are on hand to help with any questions. Payment Options We offer a choice of payment options. Choice of Annual or Monthly We now offer the option of paying annually (via Direct Debit or credit*/debit card) or by monthly Direct Debit** Pay over 10 or 12 months Clients opting to pay by monthly Direct Debit can choose to pay no premiums for the first two months following the policy start date. This doesn t just apply to Standard Home Insurance, it also covers any optional extras. This option is ideal for those clients moving home on a tight budget. Optional Extras We understand that every client is different and therefore offer a range of optional extras to suit a variety of needs. Buildings Extra Cover increases the buildings maximum sum insured to 600,000. Provides the option for 7 and 8 bedroom properties. Contents Extra Cover gives the facility to increase the Contents Cover up to a maximum sum insured of 75,000. Accidental Damage Cover provides cover against accidental damage to your clients buildings and/or contents. This could cover putting their foot through the attic floor, spilling paint on a carpet or knocking over their television set. Personal Possessions Cover allows your clients to take out additional cover under their Contents Insurance to insure against loss or accidental damage to articles which are normally worn or carried inside or outside the home, such as watches, mobile phones, cameras, keys and bicycles. Home Emergency Cover provides cover against a sudden or unexpected event in the home that requires immediate action. This might include action to make your clients home safe and secure, avoid damage, and restore electricity, gas or water services should they totally fail. With one call to our 24-hour emergency helpline, we ll be able to assist your clients with most emergencies and, if necessary, send out a qualified professional to complete any required work up to a limit of 500 (including VAT). This could include making an initial repair such as boarding up a window or fixing a burst pipe. If the client's home is left uninhabitable due to the emergency then alternative overnight accommodation, up to 100 (including VAT), can also be agreed. Home Emergency claims are not subject to an excess and do not affect your clients no claim discount. Legal Expenses Cover helps to protect your clients from countless unforeseen situations that could leave them out of pocket. We can provide up to 50,000 of cover per insured incident for pursuing or defending a claim including employment disputes, bodily injury claims or contract disputes with the sale or purchase of goods and services. Paymentshield Home Emergency Cover is underwritten by DAS Legal Expenses Insurance Company Limited. The insurance for Legal Expenses Cover is supplied by ULR Additions and underwritten by Ageas Insurance Limited. * Credit Card payments are subject to 1.5% charge ** Subject to APR LANDLORDS SPECIALIST MPPI COMMERCIAL OPPORTUNITIES SALES AND MARKETING TIPS START USING OUR GI PORTAL TODAY CONTACT US

8 8 B U I L D I N G S O V E R V I E W Quote Options Choose to pay annually or monthly over 10 or 12 months Your clients have the option of paying annually (via Direct Debit or credit*/debit card) or by monthly Direct Debit**. Clients choosing to pay by monthly Direct Debit can also choose to pay no premiums for the first 2 months. Whilst the overall cost will be the same as if they had paid over 12 months, premiums after the payment free period will be higher than if they had started to pay from the beginning of the policy. Excess Choose from in 50 increments (standard excess 100) Sum Insured Up to 400,000 (or 600,000 where buildings extra is selected) Our standard excess is 100, however your client can choose to increase or decrease the excess depending on how much they wish to pay in the event of a claim, with a higher excess meaning a cheaper monthly premium. Claims for certain eventualities (see below) carry a minimum excess in which case the policyholder must pay the excess amount chosen or the minimum excess, whichever is greater. The policy covers the cost of repairing damage to buildings, caused by an insured event, up to the sum insured. The sum insured is the rebuild value of your clients home i.e. the cost of fully rebuilding your clients home, including fees and related costs, should it be completely destroyed. Our standard cover is up to 400,000, for houses with 1 6 bedrooms, however if this is not sufficient we also cover Buildings Extra cover which increases the sum insured to 600,000 for properties with 1 8 bedrooms. Subsidence Alternative Accommodation Up to buildings sum insured ( 1,000 Excess) Up to 15% of the building sum insured (for our standard sum insured of 400,000 this would be up to 60,000) Covered for the cost of repairing damage to the policyholder s home caused by subsidence or heave of the site on which the clients home stands (or land belonging to it) or landslip. If the policyholder s home is made uninhabitable by an insured event we will pay for agreed accommodation expenses incurred by the household until their home is restored to normal living condition. We will even cover agreed costs of accommodation for their pets. Garden Cover Up to 2,000 Not all home insurance policies cover the cost of damage to gardens, however, our Standard Buildings Insurance will cover the cost of repairing damage to the trees, shrubs, plants, hedges and lawns on land belonging to the policyholder s home caused by an insured event excluding subsidence, landslip or heave and storm or flood. Locks Replacement Buildings Unoccupancy Escape of Water and Oil Up to 750 In the event of accidental damage to the locks of the external doors to the policyholder s home or should the keys to the external doors, safes or alarms in their home be accidentally lost or stolen, your client is covered for the costs of replacing the lock mechanism or changing the locks unless their home has been left unoccupied for more than 60 days. 60 days We will maintain full buildings cover even if the policyholder s home is left unoccupied for up to 60 days. After 60 days we will still continue to provide cover for your clients buildings although certain restrictions and exclusions will apply. Customers must advise if there is a change in their circumstances, such as the home becoming unoccupied. Up to sum insured ( 250 excess applies or the amount chosen whichever is greater) So long as the policyholder s home hasn t been left unoccupied for more than 60 days, the policy covers damage to their buildings caused by escape of water from washing machines, dishwashers or fixed domestic water or heating installations and the escape of oil from any fixed domestic oil heating installation. Trace and Access Up to 5,000 The policy will provide cover for tracing and accessing water or oil leaks from pipes, tanks and fixed heating systems. Call centres and helplines UK based call centres and 24 hour helpline Our call centres are UK based. There is also a 24 hour emergency helpline to help put the policyholder in touch with professionals who can carry out repairs to their home should they need to. This helpline is provided by DAS Legal Expenses Insurance Company Limited. ULR Additions can provide legal advice regarding any personal legal problems. * Credit Card payments are subject to 1.5% charge ** Subject to APR

9 9 HOME We also offer optional extensions of cover for even the most cautious of clients. BUILDINGS Accidental Damage Legal Expenses Cover Home Emergency Cover Up to the buildings sum insured Up to 50,000 per insured incident 500 (including VAT) per Home Emergency claim and up to 100 (including VAT) for accommodation and transport should your home become uninhabitable. Note: Restrictions and exclusions apply to the events and extent of cover. Full detail of these restrictions can be found in the policy document. Accidental damage is one of the most common reasons people claim on their home insurance. Where selected, the policy will cover the costs of accidental damage to buildings. We also include accidental breakage to underground drains for which the client is legally responsible, pipes and cables providing services to or from the policyholder s home and for which they are legally responsible. We will pursue or defend your client s legal rights including employment disputes, bodily injury claims or contract disputes with the sales or purchases of goods and services. The insurance for Legal Expenses Cover is supplied by ULR Additions and underwritten by Ageas Insurance Limited. A Home Emergency is a sudden, unexpected event in the home that requires immediate action to make things safe and secure, avoid damage or further changes, ensure the home is fit to live in and restore electricity, gas, or water services to the property if they have totally failed. We will cover the cost of a Home Emergency that the policyholder tells us about as well as their accommodation and transport should their home become uninhabitable and remain so overnight. Home Emergency Cover is underwritten by specialist insurers DAS Legal Expenses Insurance Company Limited. CONTENTS LANDLORDS SPECIALIST MPPI COMMERCIAL OPPORTUNITIES SALES AND MARKETING TIPS START USING OUR GI PORTAL TODAY CONTACT US

10 10 C O N T E N T S O V E R V I E W Quote Options Choose to pay annually or monthly over 10 or 12 months. Your clients have the option of paying annually (via Direct Debit or credit*/debit card) or by monthly direct debit**. Clients choosing to pay by monthly Direct Debit can also choose to pay no premiums for the first 2 months. Whilst the overall cost will be the same as if they had paid over 12 months, premiums after the payment free period will be higher than if they had started to pay from the beginning of the policy. Excess Choose from in 50 increments (standard excess 100) Sum Insured Up to 50,000 (or 75,000 where contents extra is selected) Our standard excess is 100, however your client can choose to increase or decrease the excess depending on how much they wish to pay in the event of a claim, with a higher excess meaning a cheaper monthly premium. Claims for certain eventualities (see below) carry a minimum excess in which case the policyholder must pay the excess amount chosen or the minimum excess, whichever is greater. When deciding the value of your client s contents, you should consider the replacement cost of all the household goods and personal effects within their home, not forgetting lofts, basements and garages. Your client can claim up to 5,000 per unspecified item, so for items worth more than this amount, the client should specify them when they take out their policy. Valuables Up to 15,000 For valuables i.e. jewellery, watches, furs, works of art, computer equipment and money, we will pay up to 2,000 per individual item (if not specified) up to a total of 15,000. Valuables worth more than 2,000 must be specified when your client takes out their policy. Alternative Accommodation Electronic Data Downloads Up to 10,000 Up to 2,000 We will cover the cost of agreed accommodation expenses including pets and storage of property if the policyholders home is made uninhabitable, as a result of any insured event, until their home is restored to normal living condition. We will cover the cost of replacing electronic data downloads following loss or damage caused by an insured event. Freezer Cover Up to contents sum insured We will cover the cost of replacing food in the policyholder s freezer that has been spoilt by an accidental change of temperature in the freezer. Contents in the Open Up to 500 With the exclusion of money or credit cards and pedal cycles we will cover items left in the open within the grounds of your client s home for loss or damage caused by an insured event so long as their home has not been left unoccupied for more than 60 days. This cover excludes items left in a motor vehicle or caravan. Contents in Outbuildings Up to contents sum insured We will pay up to 3,000 per theft claim for contents stored in outbuildings, but full cover (up to the sum insured) is provided for the repair or replacement of damaged contents stored in outbuildings. Visitors Effects Up to 1,000 We will cover the cost of loss or damage to visitors personal possessions while in the home as a result of any insured event. Contents Temporarily Removed Up to contents sum insured We will cover contents anywhere in the UK when temporarily moved from the home including into any bank, safe deposit, occupied private dwelling or into any building where the policyholder is residing or carrying on business. Business Equipment Up to contents sum insured We offer cover for business equipment if the policyholder or their family work from home. * Credit Card payments are subject to 1.5% charge ** Subject to APR

11 11 HOME BUILDINGS Unoccupancy 60 days We will maintain full Contents Cover even if the policyholder s home is left unoccupied for up to 60 days. After 60 days we will still continue to provide cover for their contents although certain restrictions and exclusions will apply. Customers must advise if there is a change in their circumstances, such as the home becoming unoccupied. Escape of water Up to sum insured 250 excess applies (or the amount chosen whichever is greater) Gifts and Religious Festival Increase Accidental Damage Gifts and Religious Temporary increase to sum insured Up to contents sum insured So long as the policyholder s home hasn t been left unoccupied for more than 60 days, the policy, will cover their contents for any damage caused by escape of water from washing machines, dishwashers or any fixed domestic water or heating installation and escape of oil from any fixed domestic oil heating installation. For one month before and one month after the day of wedding/civil ceremony of any of the policyholder s family, family birthdays and religious festivals the sum insured for contents is increased by 2,500. An optional extra which covers accidental damage to contents in the home and within the grounds of your clients home. The policy excess will apply for accidental damage claims. Student cover Up to 5,000 Contents are covered following loss or damage anywhere in the United Kingdom when moved from your home into any building where you or a member of your family are living while attending full-time education.' Personal Possessions An optional extra which covers clothing, baggage and personal effects carried by your client or their family. The items are insured against accidental damage or loss inside your client s home or outside their home occurring anywhere in the United Kingdom or Europe or for up to 60 days if travelling anywhere else in the world. CONTENTS LANDLORDS SPECIALIST Excess Standard 100 (or the amount chosen whichever is greater) When making a claim for personal possessions the standard excess is 100 or the excess selected by the client, whichever is greater. MPPI Total Limit 15,000 We will cover articles of personal use normally worn or carries away from the home including jewellery, clothing, timekeeping and photographic equipment, spectacles, keys, and cycles. Single Article Limit Up to 1,500 Single Article Limit Up to 1,500 Your client can claim up to 1,500 for jewellery, watches, gold and silver articles unless specified in your certificate. Money Limit Up to 250 Money Limit Up to 250 The policyholder and their family are insured against loss of personal money. Credit Card Misuse Up to 500 Credit Card Misuse Up to 500 We will cover unauthorised use of the policyholder s credit card up to 500. Mobile Phones Up to 250 (unless specified) Mobile Phones Up to 250 (unless specified) Your client can claim up to 250 per claim for mobile phones lost or accidentally damaged Pedal Cycles Up to 500 (unless specified) Pedal Cycles Up to 500 (unless specified) As long as the bicycle is not left unattended in any public place without being secured or while left unattended overnight in a public place. Theft from Unattended Motor Vehicle Up to 1,000 Note: Restrictions and exclusions apply to the events and extent of cover. Full detail of these restrictions can be found in the policy document. Cover for personal possessions left in an unattended motor vehicle as long as items are left in a locked boot, concealed luggage or glove compartment and violence and force has been used to enter the vehicle. COMMERCIAL OPPORTUNITIES SALES AND MARKETING TIPS START USING OUR GI PORTAL TODAY CONTACT US

12 12 L A N D L O R D S I N S U R A N C E Access the best premiums from leading providers RSA and Legal & General. The Buildings & Contents Insurance we can offer to Landlords provides features that help make life easier for your clients. Our Landlords policy can be tailored to suit your clients individual needs. This flexible approach allows you to recommend the Buildings & Contents Insurance that best protects your clients rental property investments. Cover for 90 days between tenancies* to allow your clients time to remarket their property Cover for a wide range of tenancy arrangements including students, individuals funding their rent through the UK Benefits Agency and properties with multiple occupancy Up to 2,500 for tracing and accessing water or oil leaks from pipes, tanks and fixed heating systems Customers can insure up to 10 properties; for larger portfolios refer to the Portfolio section of the GI Portal Access to 24-hour helplines provided by DAS Legal Expenses Insurance Company Limited which offers emergency assistance plus access to approved tradesmen and ULR Additions who can provide legal advice regarding any personal legal problems Optional covers available include Malicious Damage caused by Tenant and Accidental Damage For further support on selling this policy take a look at our Sales and Marketing tips * Please note that if the property is left unoccupied for more than 45 days, a larger excess may apply when making a claim. How to submit business Visit and login. Once logged into the GI Portal select the Landlords Insurance quote section. Our quick start guide will help with any queries and our people are on hand to help with any questions.

13 13 HOME Landlords Insurance Overview Buildings Quote Options Choose to pay annually or monthly over 10 or 12 months Your clients have the option of paying annually (via Direct Debit or credit*/debit card) or by monthly Direct Debit**. Clients choosing to pay by monthly Direct Debit can also choose to pay no premiums for the first 2 months. Whilst the overall cost will be the same as if they had paid over 12 months, premiums after the payment free period will be higher than if they had started to pay from the beginning of the policy. Sum Insured Up to 400,000 The policy covers the cost of repairing damage to buildings, caused by an insured event, up to the sum insured. The sum insured is the rebuild value of the property i.e. the cost of fully rebuilding the property, including fees and related costs, should it be completely destroyed. Subsidence Loss of Rent/Alternative Accommodation Up to buildings sum insured ( 1,000 Excess) Up to 15% of the building sum insured Cover for the cost of repairing damage to your clients property caused by subsidence or heave of the site on which the property stands or land belonging to it or landslip. If your client s property is made uninhabitable by an insured event we will pay for loss of any rents payable, including up to two years ground rent, and also the necessary cost of alternative accommodation for any tenants until the property is restored to normal living conditions provided the property has not been unoccupied for more than 90 days and there is no contracted future tenancy agreement in force at the time of the damage. Locks Replacement Up to 1,000 ( 100 excess) In the event of accidental damage to the locks of the external doors to the property or should the keys to the external doors, safes or alarms in your client's property be stolen, policyholders are covered for the costs of replacing the lock mechanism or changing the locks provided the property has not been unoccupied for more than 90 days. BUILDINGS CONTENTS LANDLORDS SPECIALIST Buildings Unoccupancy Escape of Water and Oil Call Centres and Helplines Accidental Damage 90 Days We will maintain full buildings cover even if the property is left unoccupied for up to 90 days. After 90 days we will still continue to provide cover although certain restrictions and exclusions will apply. Customers must advise if there is a change in circumstances, such as the property becoming unoccupied. Please note: If the property is left unoccupied for more than 45 days, an increased excess may apply when making a claim. Up to sum insured ( 250/ 500 excess) UK based call centres and 24 hour helpline Up to the buildings sum insured ( 250/ 500 excess) So long as the property hasn t been left unoccupied for more than 90 days, the policy covers damage to buildings caused by escape of water from washing machines, dishwashers or fixed domestic water or heating installations and the escape of oil from any fixed domestic oil heating installation. The standard excess is 250, although if the property has been unoccupied for between 45 and 90 days at the time of the incident, this will increase to 500. Our call centres are UK based. There is also a 24 hour emergency helpline to help put the policyholder in touch with professionals who can carry out repairs to their home should they need to. This helpline is provided by DAS Legal Expenses Insurance Company Limited. ULR Additions can provide legal advice regarding any personal legal problems. Accidental damage is a valuable extension to your Buildings & Contents Cover and covers visible damage which has not been caused on purpose or inevitability. Where selected, the policy will cover the costs of accidental damage to buildings. We also include accidental breakage to underground drains, pipes and cables providing services to or from the insured property and for which the policyholder is legally responsible. The standard excess is 250, although if your client's property has been unoccupied for between 45 and 90 days at the time of the incident, this will increase to 500. * Credit Card payments are subject to 1.5% charge ** Subject to APR MPPI COMMERCIAL OPPORTUNITIES SALES AND MARKETING TIPS START USING OUR GI PORTAL TODAY CONTACT US

14 14 Landlords Insurance Overview Contents (optional) No Claim Discount Sum Insured Up to 5 years No Claim Discount Up to 40,000 for furnished properties, or 10,000 for unfurnished properties Our Standard Landlords Insurance offers a no claim discount for clients who have been claim free for up to 5 years. No claim discount can also be transferred from the client s previous insurance provider. The policy offers fixed sums insured depending on whether the property is furnished or unfurnished and covers important items such as furniture and furnishings, televisions and aerials, white goods, and fixtures and fittings against an insured event, with a maximum of 5,000 for any individual item. There is also cover up to 500 for contents in the open, and cover up to 5,000 for loss or damage to contents in communal areas of which the insured property forms a part. Unoccupancy 90 days We will maintain full contents cover even if the policyholder s home is left unoccupied for up to 90 days. After 90 days we will still continue to provide cover although certain restrictions and exclusions will apply. Customers must advise if there is a change in circumstances, such as the property becoming unoccupied. Please note: If the property is left unoccupied for more than 45 days, an increased excess may apply when making a claim. Escape of water Accidental Damage Up to sum insured ( 250/ 500 excess) Up to sum insured ( 250/ 500 excess) Property must be furnished So long as the property hasn t been left unoccupied for more than 90 days, the policy covers damage to contents caused by escape of water from washing machines, dishwashers or fixed domestic water or heating installations and the escape of oil from any fixed domestic oil heating installation. The standard excess is 250, although if the property has been unoccupied for between 45 and 90 days at the time of the incident, this will increase to 500. If the property is furnished, the client has the option to add accidental damage cover to the contents cover in the insured property. The standard excess is 250, although if the property has been unoccupied for between 45 and 90 days at the time of the incident, this will increase to 500.

15 15 HOME S P E C I A L I S T I N S U R A N C E Our Specialist Home Insurance option enables you to offer your clients comprehensive buildings, contents and personal possessions cover where the Standard product may not meet your client requirements, for example flood risk areas or listed buildings. BUILDINGS CONTENTS Use this option for cover such as non-standard construction or high net worth. Our partner provider Paymentshield Home and Protect provides a high quality insurance proposition to cover more specialist needs. You can access specialist cover via the GI Portal. Our Specialist Insurance caters for clients who require cover such as: Non standard buildings and contents High value buildings and contents Thatched buildings and contents Underpinned buildings and contents UK and overseas holiday homes Terms and Conditions Cover will be matched on contract type and cover levels. To be eligible clients must have been claim free 3 years and all risk criteria must be acceptable at standard terms. A copy certificate is required, the Landlord must have been trading for 3 or more years and Price Beater is open to new business only. When Paymentshield Home and Protect s standard premium is not competitive with the target price the premium can be discounted to beat the target price by up to 10%. Paymentshield Home and Protect will not price beat a quote that has already been reduced by an earlier or alternative price beat by Paymentshield Home and Protect or quotation provided by any other Paymentshield office. Price Beater applies to insurer premium only and additional policy administration charges and instalment fees apply. All policies are subject to a minimum premium. LANDLORDS SPECIALIST Landlords Price Beater Did you know if your client has 2 or more properties our Specialist Portfolio Insurance through Paymentshield Home and Protect offers a 'price beater' facility for landlords with property portfolios? Simply: Access the Specialist Portfolio Insurance via the SBG GI Portal Complete the online form to obtain a quotation If the quote initially provided doesn t already beat your client s existing premium, you can enter a target price* which they will then beat for eligible clients (based on like for like cover). Where the Landlord does not qualify for Price Beater, other multi property discounts may be available. Paymentshield Home and Protect's multi let policies are underwritten by a Royal & Sun Alliance led consortium of let property insurers. *The existing or renewal premium. How to submit business Visit and login. Once logged into the SBG GI Portal simply click on the Specialist area within the portal. MPPI COMMERCIAL OPPORTUNITIES SALES AND MARKETING TIPS START USING OUR GI PORTAL TODAY CONTACT US

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17 17 HOME I N C O M E I N S U R A N C E Our Income Insurance is not tied to a mortgage, loan or other credit agreement, it simply pays out a monthly benefit to help cover your customer s essential outgoings if they are unable to work due to accident, sickness, unemployment or leave work to become a full time carer. BUILDINGS CONTENTS This cover can be sold alongside long term protection products to help provide your customers with a robust insurance offering. You could even save your customers money by consolidating any existing payment protection policies into one Income insurance policy. This cover offers: Up to 2,000 per month 1 in the event your customer is unable to work due to accident, sickness or unemployment Carer cover included if your customer needs to stop working to become a full time carer for an immediate family member A monthly benefit which can be used however the customer chooses because cover is not tied to a mortgage or credit agreement Age banded pricing offering a typical customer cover from just 1.24 a day 2 Cover that can be tailored to meet your client s needs and budgets Choice of full ASU, Accident, Sickness or Unemployment cover The transfer of existing PPI to IncomeShield and the waiver of our standard unemployment IEP (Initial Exclusion Period) for the amount currently insured when transferring to full ASU cover Peace of mind for your customers for up to 24 months (AS cover) or 12 months (ASU or U cover) Additional Employment Legal Protection including Health Assistance which provides up to 50,000 of cover for employment and bodily injury claims How to submit business Visit and login. Once logged into the SBG GI Portal select the Income Insurance quote. Our quick start guide will help with any queries and our people are on hand to help with any questions. 1 Subject to not exceeding 65% of the client s gross monthly income. Gross monthly income is their average monthly salary before tax including any commission and/or bonus payments received (if they are in full-time employment) or the monthly average of their income as declared on their self assessment return for the previous tax year as confirmed by HMRC (if they are self employed). 2 The cost is based on a customer who has taken out a new credit agreement aged taking out our full accident, sickness and unemployment option with 30 day back to day one cover, 12 months benefit, no deferred premium payment period and protecting an income of 755 per month (inclusive of Insurance Premium Tax at the current rate) LANDLORDS SPECIALIST MPPI COMMERCIAL OPPORTUNITIES SALES AND MARKETING TIPS START USING OUR GI PORTAL TODAY CONTACT US

18 18 IncomeShield Overview Type of Cover Maximum Monthly Benefit i.e. The maximum monthly amount which can be selected Benefit Period i.e. How long benefit payments will last in the event of a claim Deferred Premium Payment Period Qualification Period* i.e. The number of consecutive days a policyholder is unable to work for before being entitled to make a claim. IncomeShield offers a choice of 3 different types of cover. Accident, Sickness and Unemployment (ASU) Accident and Sickness (AS) Unemployment only (U) Up to a maximum of 2,000 (or 65% of gross monthly income, whichever is less) 12 months 24 months (AS cover only) 2 months 30 day back to day one (BTD1) 30 day excess 60 day excess 90 day excess 180 day excess Cover can be selected to meet individual needs and budget. For example, if a customer s gross salary is heavily dependent upon bonuses then AS cover may be particularly useful as their sick payment alone is unlikely to allow them to maintain their regular outgoings. What's considered to be an essential outgoing will vary; some people will prioritise their mortgage payment whereas others can t live without Sky TV or their mobile phone. Ideally enough monthly benefit would be selected to cover essential outgoings and if your customer has budget to protect luxury / discretionary spends then this can be covered too. Our MPPI claim figures show that on average a 12 month benefit period is usually long enough for the majority of customers. However, there are some illnesses where people may be unable to work for more than 12 months, therefore, our Income insurance provides the option to choose longer term AS cover for up to 24 months for a single claim. Benefit will be paid following the expiry of the selected qualification period (see below) until the claimant returns to work or a maximum of the benefit period selected (i.e. 12 or 24 months). Our Income Insurance offers the choice to defer the first two months payments at the start of the policy. However, this means that the premiums payable after the deferred period will be higher than if the client started to pay from the beginning of the policy. Each customer should consider how long they could afford to wait before receiving a claim payment to ensure they select the best qualification period to suit their needs. Consider: how much would be available from savings how long would any sick pay be payable entitlement to any redundancy package & how much they would be likely to receive. 30 day BTD1 cover offers the most comprehensive cover, with the claim payment being backdated to the first day the claimant is unable to work (i.e. back to day one). It is possible to choose different qualification periods for accident, sickness and unemployment. For example, if a policyholder receives 3 months full salary sick pay, then they may select 90 day excess for accident & sickness and 30 day BTD1 for unemployment. Unemployment Initial Exclusion Period (IEP) i.e. The exclusion period for unemployment claims which applies at the start date of the policy Sickness Initial Exclusion Period (IEP) i.e. The exclusion period for sickness claims which applies at the start date of the policy 120 days standard 60 days if at the policy start date the customer has a new credit agreement for a secured or unsecured loan**, which has been in force for 60 days or less. The initial exclusion period is to prevent customers buying insurance where they are aware of a need to claim, this ensures that we can maintain competitive prices for our new and existing customers. A customer cannot claim for any unemployment that they were aware of at the policy start date; they are notified of (verbally or in writing) within the unemployment initial exclusion period; or which occurs within the initial exclusion period. 60 days A customer cannot claim for any sickness which occurs within 60 days of the policy start date. * Qualification period may be called waiting, excess or deferral period by other providers. ** A secured or unsecured loan includes first or second charge mortgages and secured or unsecured personal loans.

19 19 HOME Transferring from an existing creditor policy and waiver of the unemployment IEP Pre-existing medical conditions (PEC) The unemployment IEP will be waived for customers with an insurance policy that includes unemployment cover when transferring from that policy to our Income Insurance ASU policy up to the amount of monthly benefit insured on the existing policy. This means customers are protected for unemployment from the first day of their cover. A pre-existing medical condition includes illnesses your client has received medical treatment for, or should reasonably have been aware of, in the 12 months before the policy start date. However, if your client had a pre-existing medical condition but has been symptom free and has not consulted a doctor or received treatment for the condition for at least 12 months after the start date of the policy, the pre-existing medical condition will then be covered. To ensure that we offer customers comprehensive cover, we have introduced a waiver of the unemployment IEP to help them switch from insurance that includes unemployment cover to our Income insurance policy. This ensures that customers can transfer cover safe in the knowledge that they are able to make an unemployment claim from the day their policy starts. This option is only available for customers buying our ASU cover where the existing policy includes unemployment cover, up to the amount of monthly benefit insured on the existing policy. The pre-existing medical conditions exclusion is included to ensure that our insurance is for unforeseen circumstances and people do not buy cover with knowledge that they need to claim. Some PPI policies exclude customers from making claims relating to a pre-existing medical condition for the life of the cover. BUILDINGS CONTENTS LANDLORDS SPECIALIST Age Banded Pricing Premiums are dependent on: Below are the typical monthly costs of an Incomeshield policy***. MPPI Back to Work Support & Employment Legal Protection including Health Assistance the client s age type of cover qualification period benefit period amount insured deferred premium option Advice for interview techniques and preparation Up to 50,000 of legal expenses cover Free helplines offering legal advice, health and medical information and telephone counselling ASU per month AS per month U per month Back to Work Support & Employment Legal Protection including Health Assistance is included when unemployment cover is selected. *** All rates shown are based on a customer who has taken out a new credit agreement aged taking out our full accident, sickness and unemployment option with 30 day back to day one cover, 12 months benefit, no deferred premium payment period and protecting an income of 755 per month (inclusive of Insurance Premium Tax at the current rate). COMMERCIAL OPPORTUNITIES SALES AND MARKETING TIPS START USING OUR GI PORTAL TODAY CONTACT US

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21 M O R T G A G E P A Y M E N T P R O T E C T I O N I N S U R A N C E When times are uncertain, people want to feel reassured, safe in the knowledge that they have extra support should they need it. 21 HOME BUILDINGS CONTENTS Our Mortgage Payment Protection Insurance (MPPI) offers financial protection to cover your clients mortgage payments and mortgage related expenditure for up to 24 months 1 should they be unable to work due accident, sickness or unemployment, or if they leave work to become a full time carer (please note for Unemployment Only (U only) cover we can only offer a maximum 12 month benefit period). Even if your client is self employed, they can still enjoy the peace of mind that this insurance provides, so that if they cease trading because they or their business becomes insolvent, the policy can meet their monthly mortgage commitment. The GI Portal gives you the choice of two great MPPI products to help service your client s needs. We have cover options such as: A monthly benefit of up to 3,000 to pay their mortgage, related insurance costs and up to an additional 33% for other outgoings (refer to specific policy for details) Unemployment cover includes carer cover if your customer has to give up work to become a full time carer for an immediate family member Choice of full ASU, Accident, Sickness or Unemployment cover Our MPPI offering enables you to access a range of free benefits depending on the product chosen: 24 hour Health & Medical, Counselling and Legal Advice helplines FREE Legal Expenses cover for employment and bodily injury disputes FREE Back to Work assistance included with unemployment cover. This includes help such as CV writing and interview techniques 3 months cover free 3 If your client does not make a claim in the first 24 months of cover, we will increase their monthly benefit by 10% at no extra cost 3. 1 MortgageProtector offers ASU and AS cover for up to 24 months, for Unemployment only cover is limited to a maximum of 12 months. 2 Subject to not exceeding 75% of the client s monthly earned income. 3 Sesame Insure product only. LANDLORDS SPECIALIST MPPI COMMERCIAL OPPORTUNITIES SALES AND MARKETING TIPS START USING OUR GI PORTAL TODAY CONTACT US

22 22 Mortgage Payment Protection Insurance Overview Mortgage Protector Sesame Insure Additional Information Type of cover MortgageProtector offers a choice of 3 different types of cover: Accident, Sickness and Unemployment cover (ASU) Accident and Sickness only cover (AS only). Unemployment Only cover (U only) Sesame Insure MPPI offers a choice of 3 different types of cover: Accident, Sickness and Unemployment cover (ASU) Accident and Sickness only cover (AS only). Unemployment Only cover (U only) Choose which cover suits your client's individual needs. If, for example, you know your client's redundancy package will provide them with enough funds to continue their mortgage payments in the event of redundancy (e.g. they have been in employment for a long time), then they can just opt for accident and sickness only cover. Maximum Monthly Benefit Up to a maximum of 3,000 or 75% of your monthly earned income (whichever is less) Up to a maximum of 2000 or 75% of gross monthly income (whichever is less) Don t forget these are the maximum benefit amounts we offer. Your clients benefit amount should reflect their monthly mortgage repayment, plus any additional cover your client selects. Additional Cover Up to 33% of the combined total of the monthly mortgage repayment and mortgage related insurance costs. Up to 25% on top of the monthly mortgage payment. Your client can choose to add additional cover to help towards other monthly bills. This optional extra allows your client to insure an amount above their monthly mortgage costs* for additional peace of mind. Note: Additional cover is a fixed chosen amount and will only change should your client's mortgage repayments reduce taking the chosen amount beyond the allowed percentage cap. Benefit period Qualification Period This is the number of consecutive days that the customer is unable to work before benefits start to become payable when a valid claim is made. Note: Different words can be used to describe the qualification period, such as excess period, waiting period and deferment period. 12 months (U only); or 24 months (ASU and AS only) 30 day back to day one 30 day excess 60 day back to day one 60 day excess 180 day excess 12 Months 30 day excess Your client can choose how long the benefit payments would last in the event of a claim. Should they want to keep their monthly MPPI payments to a minimum, then the 12 month option is more affordable and may be sufficient cover. However, if they prefer more peace of mind they can opt to be covered for the longer period of 24 months. Please note, for unemployment only cover the maximum benefit period is 12 months & that this option applies only to the Mortgage Protector product. The client can choose for claims payments to be backdated to the first day they were unable to work (this is called back to day one cover), or from the first day after the qualification period (this is called excess cover). 30 day back to day one cover offers the most comprehensive cover Selecting a longer qualification period or excess cover will reduce the cost of your clients monthly cover but they will need to wait longer before they receive their first benefit payment Your client can also choose different qualification periods for AS and U Please note that these options are only available under the Mortgage Protector product.

23 23 HOME Initial exclusion period (IEP) for unemployment cover i.e. the exclusion period for unemployment claims which applies at the start date of the policy Pre-existing medical conditions (PEC) Other exclusions Cost of Premiums* Single or joint cover Mortgage Protector Sesame Insure Additional Information 0 days at the start of the policy 90 days on the uplift amount following an increase in monthly benefit There are certain circumstances, known as exclusions, when a claim cannot be made. Full details of the policy exclusions can be found within our Policy Document. There are certain circumstances, known as exclusions, when a claim cannot be made. Full details of the policy exclusions can be found within our Policy Document. ASU Cover starts from 5.98** AS Cover starts from as little as 4.83** U Cover starts from Days for existing mortgages 60 Days for new mortgages (A new mortgage is a classed as a mortgage or remortgage which has completed within the last 30 days). Can be covered provided that the client has been symptom free and treatment free for a consecutive 24 month period. See policy document for full terms. There are certain circumstances, known as exclusions, when a claim cannot be made. Full details of the policy exclusions can be found within our Policy Document. ASU 5.87 AS 3.12 U 3.81 Prices per 100 of cover & include IPT and cover per 100* * All rates shown are with a 180 day excess period, 12 month benefit period cover and are correct as of 01/05/2012. ** The premium rates shown are inclusive of Insurance Premium Tax at the current rate. Most MPPI products have an initial unemployment exclusion period which applies at the start of the policy or after making an increase to your clients monthly benefit.* If your client has made an increase to their monthly benefit, then the start date of the change is 90 days after they have notified us. Any condition, injury, illness, disease, sickness or related condition and/or associated symptoms, whether diagnosed or not which your client knew about, or should reasonably have known about, at the start date, or which your client had seen or arranged to see a doctor about, during the 12 months immediately before the start date. Back conditions are not covered unless your client can supply proof of medical abnormality from a specialist. Mental and nervous disorders like stress are not covered unless diagnosed by a specialist and need a continued course of treatment. Unemployment that arises if your customer fails to meet performance standards laid down by their employer is not covered by the policy. A claim cannot start until any payment received instead of working notice has expired. We work hard to provide competitively priced products. The premium your client pays will depend on the amount of monthly benefit they need, the type of cover selected, the qualification period selected and how long they wish to receive benefit in the event of a claim. Yes Yes If your clients are joint mortgage holders and would like joint cover and one of the clients earns more, they can choose to split the cover, for example 70/30. In this instance, in the event of a claim by the higher earner, they would receive 70% of the insured benefit. Cover is available for both single and joint mortgage holders. BUILDINGS CONTENTS LANDLORDS SPECIALIST MPPI COMMERCIAL OPPORTUNITIES SALES AND MARKETING TIPS START USING OUR GI PORTAL TODAY CONTACT US

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25 25 HOME C O M M E R C I A L I N S U R A N C E Our Commercial Insurance can help insure clients who require cover for their commercial businesses, such as contractor or retailer cover. BUILDINGS CONTENTS LANDLORDS Towergate Insurance and Axa Insurance provide you with improved commercial terms and a streamlined process for commercial general insurance. Both of our market leading providers can access insurance for businesses of all types and sizes and typically include: Business packages (shops, offices, restaurants, pubs, surgeries, hotels and guest houses) Commercial Property Owners SPECIALIST Residential Buy to Lets Large Corporate Care Homes MPPI Motor Trade and Fleet Contractors Professional Indemnity and Public, Employers, Directors and Offices Liability To satisfy your client s needs simply contact them directly on: Towergate Insurance Tel: sesame@towergate.co.uk AXA Insurance Tel: sesameaxahelpdesk.ins@axa-insurance.co.uk Web: COMMERCIAL OPPORTUNITIES SALES AND MARKETING TIPS START USING OUR GI PORTAL TODAY CONTACT US

26 26 I N C O M E O P P O R T U N I T I E S Commission Options There are no dormancy clauses associated with any of our commission terms. The commission options available are: Enhanced Commission Maximise the commission you earn over the first 2 years with Enhanced Indemnity. Enhanced Indemnity pays 45% upfront in year 1 then converts to annual advances at 15% from year 2 onwards that's 60% over the first 2 years.* Double Indemnity Double Indemnity pays 50% upfront in year 1 followed by further annual advances from year 3 onwards.** Annual Indemnity Pays you 12 months commission up front followed by a further 12 months of commission on each anniversary of the policy. Initial Indemnity pays you 12 months commission up front followed by monthly payments after the first year. Please note that Specialist Home Insurance is limited to Annual Indemnity. Monthly Accrual Provides steady monthly commission payments, if you decide that is more appropriate for your business. Please note any change to commission arrangements applies at firm level and can only be altered by Principals. If you are an Appointed Representative, commission arrangements should be discussed with your Network. Please note Sesame Insure MPPI is limited to monthly accrual. SB Insure - Your Insurance Specialist Save the hassle and have your GI written for you. Up to 17.5% commission for the life of the policy. If you aren t a frequent writer of GI business or if you need assistance with placing cover for your client, our dedicated Referral Team are on hand to take any referrals and you can still earn up to 20% commission. You will be allocated a referral adviser who will undertake the sale on your behalf We will take on the compliance risk and you will earn commission of up to 17.5% In all cases you retain the relationship with the client. Tel and refer a case today! * Whilst every effort has been made to ensure complete accuracy, Sesame Bankhall Group and Paymentshield Limited ("us", "our") does not accept any responsibility whatsoever for any errors in our forecast models or for any errors that may result from using them. These models are intended for information and illustration purposes only. The full assumptions underlying the forecast models are available on request from us. ** Based on a current typical commission level of 27.5%. Where the 6 month deferred premium payment period option is selected on MPPI cover only 18 months commission, subject to a discounting factor, will be paid in month Initial Indemnity Initial Indemnity commission pays an advance of 12 months worth of commission in month one and then reverts to monthly commission from month 13 onwards.

27 27 HOME BUILDINGS General Insurance Earnings With reductions in mortgage procuration fees, dual pricing and tightening of mortgage lenders criteria there s never been a better time to sell General Insurance (GI). Additional Revenue Selling GI can mean an additional revenue stream for your business and if you are not selling it to your clients then someone else could be! If you don t sell GI, this means that not only are you losing out on this valuable revenue stream but potentially also missing out on earnings from helping these clients with their future financial needs. By making the most of your existing client base through yearly reviews this gives you the opportunity to maintain and develop your relationships with your clients to ensure repeat business. Remember the income generated by selling GI is recurring and will continue for as long as your clients continue to pay their premiums and you remain regulated by the FCA. You have a real opportunity to give your customers a service and knowledge that they could find difficult to get from comparison websites or via their bank. You can listen, answer questions and most importantly provide a professional service your customers can trust with the potential of developing a long term relationship. So what could you be earning? How you spend your earnings is completely up to you. You could use the additional revenue from your GI sales to reinvest in your business, supplement your income or realise a personal dream. For example, over a 5 year period, the earnings from your GI submissions could play an important part in supporting and growing your business. Just take a look at the graph based on submitting just 5 B&C cases and 5 MPPI cases each month. That's more than 140,000 over 5 years! 11,088 21,030 29,762 37,065 Figures based on an average monthly Buildings & Contents premium of (increasing by 5% per annum) with average annual attrition of 16% over 5 years and average monthly MPPI premium of on an Annual Indemnity commission rate of 27.5%.* Figures do not include the impact of any monthly attrition or clawback. You can even get a tailored illustration via our commission calculator which is available at 42,923 Year 1 Total Year 2 Total Year 3 Total Year 4 Total Year 5 Total CONTENTS LANDLORDS SPECIALIST MPPI COMMERCIAL OPPORTUNITIES SALES AND MARKETING TIPS START USING OUR GI PORTAL TODAY CONTACT US

28 28 S A L E S A N D M A R K E T I N G T I P S Help is at hand Within our GI Portal you will be able to access hints and tips and campaign material to help market General Insurance to your existing and prospect client base. Selling Buildings & Contents Insurance Step 2 Step 1 Establish the importance of appropriate Buildings & Contents Insurance. Does your client have both Buildings and Contents Insurance? If your client has a mortgaged property, most lenders actually insist that they have a Buildings Insurance policy. So, if your client doesn t have Buildings Insurance, they definitely need your help! If your client doesn t have contents insurance in place then it is worth asking them if they could really afford to replace their belongings should they be completely destroyed after a fire or other insured event. Do you know if your clients current Home Insurance provides the most appropriate level of cover? Even if they seem happy with their current provider, it s worth encouraging them to let you review their situation to check it still meets their needs. Remind them that not all Home Insurance is the same. Who is your clients current Buildings and Contents Insurance provider? There s a good chance your client s current provider doesn t offer the same level of cover as our Standard Buildings and Contents Policy. Defaqto independently rate Home Insurance products and you can use their website to check the level of cover your client is currently receiving. How much does your client pay for their current policy? Our average policy premium is per month which is below the market average. So there's a good chance you will be able to beat their existing quote. Find out what kind of quote the client would like. Would your client like a break of two months at the start of their policy where they don t have to pay any insurance premiums or would the client prefer to go for the lowest monthly premium you can find them? Step 3 Establish the cover your client needs. What is the rebuild value of your client's home? The buildings sum insured should be selected based on the rebuild value of your client s home. i.e. the amount it would take to rebuild the property on its current location should it be completely destroyed. The cost of rebuilding the property will not be the same as the market value. Does your client know the value of their contents? You should encourage your clients to perform a full inventory of contents in each room, not forgetting lofts and basements. An inventory will also help your client quickly list the items lost or damaged in the event of a claim. Does your client have any single items in their home valued above 5,000 or valuables above 2,000? If your client has any single items valued above 5,000 or any valuables to be covered under Contents worth more than 2,000, these need to be specified. What reward does your client's present home insurance provider give them for not claiming? Not all insurers offer a no claims discount to customers and even less offer up to 30%. Our standard cover rewards careful customers by offering up to 30% discount if they have remained claim free for up to a maximum of 5 years. How important is it to you that should your client need to claim, their case is processed quickly and effectively? Policy holders have access to a dedicated claims helpline which handles thousands of calls efficiently every week through UK based call centres. All claims work carried out by approved contractors is guaranteed for 12 months.

29 29 HOME BUILDINGS CONTENTS Step 4 Find out if they want any additional cover. How likely is it that your client's contents might be damaged accidentally? Accidental damage is one of the most common reasons people claim on their home insurance so this can be a very valuable addition to their policy. What is the value of the personal possessions your clients normally wear or carry when away from the home? Personal Possessions cover provides insurance against the loss or damage of clothing, bags, spectacles, and jewellery normally worn or carried by the customer when in or away from the home including mobile phones and ipods. Does your client have any valuables normally worn or carried when away from their home worth more than 1,500? This could be an expensive watch or an engagement ring. If yes this will need to be specified when adding personal possessions cover to their policy. Would your client like Home Emergency Cover? A Home Emergency is a sudden, unexpected event in your clients home that requires immediate action to make things safe and secure, avoid damage, or further damage and ensure your client s home is fit to live in. Selling Income Insurance Step 1 Grab your client s attention Ask what would happen if your customer suddenly lost their income? Ask if they have any savings or existing protection to cover them if they were unable to work for more than a month or two. Ask what financial commitments they re tied into? i.e. personal or secured loans, mortgage/rent, car finance, mobile phone contract, Sky TV subscription or gym membership. Ask what is the minimum they would need to cover their financial commitments and other essentials? i.e. food, insurance, utility bills, council tax, phone & broadband or credit cards. Ask if they could afford to cover all their outgoings on state benefits alone? Ask if they re prepared to risk losing all the things they ve worked so hard to pay for by not having adequate protection against the risk of accident, sickness or redundancy? Step 2 Create a desire for Income Insurance Tell the customer short term Income Insurance is for those people who want to ensure they ve taken adequate measures to ensure they can continue to afford the things they value most in life. Ask if they really want to risk potentially falling into debt, struggling to pay their rent or mortgage and finding it difficult to support their family and/or maintain their lifestyle. Tell the customer Income insurance helps to avoid the above by offering: Up to 2,000* a month paid directly into the customers bank account for your customer to use however they wish. Peace of mind that life s essentials are covered if your customer: i is made redundant ii stops work to become a carer for a member of their immediate family (included in unemployment cover) iii has an accident which stops them from working iv has an illness which prevents them from working A choice of either 12 or 24 months (AS only) benefit for a single claim event. The choice of when the claim payment is made by selecting the qualification period that suits your customer. The flexibility to choose different periods for accident & sickness and unemployment cover. LANDLORDS SPECIALIST MPPI COMMERCIAL OPPORTUNITIES SALES AND MARKETING TIPS START USING OUR GI PORTAL TODAY CONTACT US

30 30 Step 3 Tailor the cover to meet the client s needs and budget Ask what are the essentials the customer wants to cover? Ask how much they can afford each month? Income Insurance premiums are dependent on: Type of cover i.e. ASU, AS, U How long they want to receive payment (Benefit Period) Your client s age How much they insure (Benefit Insured) When they want to receive payment from When they want to make their first payment (Deferred (Qualification Period) Premium Payment Period) Tell the customer our average premium starts from just 1.30 a day* Note: It may be cheaper for your customer to take full ASU cover rather than just unemployment only by selecting a longer qualification period for accident and sickness. Tips to reduce the monthly cost If your customer has savings it may be appropriate to select a longer qualification period. Tailor the accident & sickness qualification period to match the length of time your customer receives sick pay. Reduce the amount your customer insures. It is better to have some protection than none! Note: It is your responsibility to ensure the suitability of IncomeShield for your client. Selling Mortgage Payment Protection Insurance Step 1 Highlight the need Ask your client how they would be able to pay their mortgage if they became unable to work due to an accident, sickness or unemployment? Advise how taking Mortgage Payment Protection Insurance means they can avoid falling back on their savings, or stop them from further borrowing (e.g. credit cards) should the unexpected happen. Many people insure their pets, their holidays, their mobile phones, but they do not insure themselves against protecting what is arguably their most important investment, their home. You will need to find the most appropriate way to sell MPPI based on the customers age, their employment, their dependants, their savings and commitments. Younger customers may not have any savings, whereas older clients may want to protect their savings. By varying your approach according to the needs of the customer, you can ensure you highlight the needs that are relevant to each of them. Step 2 Establish the cover your client needs and how long they require cover for Our MPPI products are flexible and you should choose the level of cover which suits your clients needs according to their current contract of employment. Ask the client about what sickness cover their employer provides for example. You can then tailor their cover for accident & sickness and unemployment based on their employee benefits, so they get the cover that s right for them as an individual. * Subject to not exceeding 65% of your gross monthly income. Gross monthly income is your average monthly salary before tax including any commission and/or bonus payments received (if you are in fulltime employment) or the monthly average of your income as declared on your self assessment return for the previous tax year as confirmed by HMRC (if you are self employed). * Pricing claim based on the IncomeShield premium cost for a customer taking out the average monthly benefit of 755 on full ASU 30 day BTD1 cover, aged years at 5.15 per 100, with an average benefit cost of per month (inclusive of Insurance Premium Tax at the current rate).

31 31 HOME BUILDINGS CONTENTS Another possible situation could be, if your client is in new employment and would not secure a substantial redundancy package if they were to become unemployed, they may wish to cover themselves for unemployment from the first day they are unable to work. However, they may benefit from 6 months sickness cover within their employment contract. In this case, based on your clients needs, you can advise them to select accident and sickness cover with 180 days excess and unemployment with 30 days back to day one cover. This means the cover will start paying out for accident and sickness only when their employer stops paying them but they can claim for redundancy from the first day they are either registered for a Jobseekers Agreement or, if they are not eligible for this, are registered as unemployed and are actively seeking work. This ensures they are getting the right level of cover to meet their needs. Ask your client if they have a single or joint mortgage. MPPI can provide cover for both single and joint mortgage holders. If they have a joint mortgage and only one of them is in employment, they must opt for single cover. However, if your clients are joint mortgage holders and they both work and would like joint cover, then offer this option to them. If one of them earns more, you can choose to split the cover, for example 70/30. In this instance, in the event of a claim by the higher earner, they would receive 70% of the insured benefit. Step 3 Step 4 The cost of the premium The cost of the premium depends on: The amount of monthly cover your client needs The type of cover they select (ASU, AS only or U only cover) Qualification period selected How long they select to receive benefit in the event of a claim. U only cover is subject to a maximum of 12 months. ASU or AS only can have either 12 or 24 months maximum. LANDLORDS SPECIALIST MPPI COMMERCIAL Establish the amount of cover they need Ask your client how much their monthly repayment is. You should then ask if your client would like any 'additional cover' to help protect other household costs up to the maximum monthly benefit. MortgageProtector covers their monthly mortgage repayments plus mortgage related insurance premiums (i.e. Life Insurance and Buildings & Contents Insurance). Your client also has the option to take additional cover of up to 33% of this total amount up to a maximum total monthly benefit of 3,000 per month (subject to not exceeding 75% of your client s monthly earned income). OPPORTUNITIES SALES AND MARKETING TIPS START USING OUR GI PORTAL TODAY CONTACT US

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33 33 HOME S T A R T U S I N G O U R G I P O R T A L T O D A Y Our GI Portal makes writing GI business quick, simple and more efficient for you. BUILDINGS CONTENTS Once registered you can benefit from: LANDLORDS Access to a variety of GI products via one portal One quote screen no need to input your client s details into multiple provider quote screens One Buildings, Contents and Landlords policy with optional extras should your client need additional cover* Competitive pricing Auto re-broke at renewal to ensure that your client always gets the best deal** SPECIALIST A user friendly quote system For more information visit the Mortgage and GI section of the member websites ( or or go directly to * Common policy wording on Standard buildings and contents and Landlords cover. ** Auto re-broke to standard B&C panel products is set at a percentage renewal price increase threshold. MPPI COMMERCIAL OPPORTUNITIES SALES AND MARKETING TIPS START USING OUR GI PORTAL TODAY CONTACT US

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