ELECTRICITY INDUSTRY CODE QUARTERLY REPORT JULY TO SEPTEMBER 2007 ENERGEX LIMITED ABN

Transcription

1 ELECTRICITY INDUSTRY CODE QUARTERLY REPORT JULY TO SEPTEMBER 2007 ENERGEX LIMITED ABN

2 TABLE OF CONTENTS 1. INTRODUCTION ADMINISTRATIVE DATA RELIABILITY Minimum Service Standard Compliance Additional Reliability Measures EXPLANATION FOR EXCEEDING MSS DESCRIPTION OF MAJOR EVENT DAYS GUARANTEED SERVICE LEVELS - DISTRIBUTION GUARANTEED SERVICE LEVELS - RETAIL...9 September Quarter 2007 Page 2 of 9

3 1. INTRODUCTION In response to the recommendations from the Electricity Distribution Service Delivery (EDSD also referred to as the Sommerville Report) inquiry, the Queensland Government introduced the Queensland Electricity Industry Code ( Industry Code ) under the Electricity Act 1994 in January The third edition of the Industry Code became effective on the 1 July Section of the Industry Code requires Queensland s distribution entities to submit to the QCA a report within two months of the end of each quarter detailing the following: i. compliance with minimum service standards outlined in clause 2.4 of the Industry Code, including: (a) performance against the SAIDI and SAIFI limits, by feeder type, including those interruptions listed in clause of the Industry Code; (b) performance against the SAIDI and SAIFI limits, by feeder type, excluding those interruptions listed in clause of the Industry Code; (c) details of the interruptions excluded under clause 2.4.3, including the number of minutes and interruptions excluded by feeder type and category of exclusion; (d) description of any major event days; and (e) the explanation of reasons for the distribution entity exceeding (where applicable) those minimum service standards and proposals to improve performance; ii. compliance with the guaranteed service levels (GSL), including: (a) the number of GSL payments given by category and the amount of such rebates; (b) the number of GSL payment claims by category; and (c) the number of rejected GSL payment claims by category; and iii. any other matter reasonably notified by the QCA. The reported information is for the period July to September 2007 and the financial year to date figures as at the end of September September Quarter 2007 Page 3 of 9

4 2. ADMINISTRATIVE DATA Measure Units Value Distribution Network Service Provider name ENERGEX Limited First day of reporting period date Last day of reporting period date RELIABILITY 3.1 Minimum Service Standard Compliance 1 Financial year to date (12 months) September Measure Quarter 2007 System Average Interruption Duration Index (SAIDI) (minutes) Total Including Exclusions & Major Event Days n/a Central business district n/a Urban n/a Short rural n/a Generation & Transmission n/a NEMMCO direction n/a Automatic load shedding n/a Customer Caused Interruptions n/a Urban n/a Short rural n/a Authorised Interruption for Public Safety n/a Urban n/a MSS The reliability statistics include single loss of supply events as required under the Code s definition of an interruption. This reliability statistic is an overall network number i.e. is a weighted summation of the reliability results for CBD, Urban and Short Rural components of ENERGEX s network. September Quarter 2007 Page 4 of 9

5 Financial year to date (12 months) September Measure Quarter 2007 Total exclusions n/a Urban n/a Short rural n/a Major Event Days n/a Distribution system na Central business district Urban Short rural Long rural na na na System Average Interruption Frequency Index (SAIFI) (number) Total Including Exclusions & Major Event Days n/a Central business district n/a Urban n/a Short rural n/a Generation & Transmission n/a NEMMCO direction n/a Automatic load shedding n/a Customer Caused Interruptions n/a Authorised Interruption for Public Safety n/a MSS This reliability statistic is an overall network number i.e. is a weighted summation of the reliability results for CBD, Urban and Short Rural components of ENERGEX s network. September Quarter 2007 Page 5 of 9

6 Financial year to date (12 months) September Measure Quarter 2007 Total exclusions n/a Major Event Days n/a Distribution system na Central business district Urban Short rural Long rural na na na MSS September Quarter 2007 Page 6 of 9

7 3.2 Additional Reliability Measures September 2007 Quarter Year to Date QCA Measures Units Value (before removal of excluded events) Value (after removal of excluded events) Value (before removal of excluded events0 Value (after removal of excluded events) Planned Distribution system System Average Interruption Duration Index (SAIDI) minutes CBD minutes Urban minutes Short Rural minutes Long Rural minutes na na na na Unplanned Distribution system minutes CBD minutes Urban minutes Short Rural minutes Long Rural minutes na na na na System Average Interruption Frequency Index (SAIFI) Planned Distribution system number CBD number Urban number Short Rural number Long Rural number na na na na Unplanned Distribution system CBD Urban Short Rural number number number number Long Rural number na na na na September Quarter 2007 Page 7 of 9

8 4. EXPLANATION FOR EXCEEDING MSS Explanation No YTD performance figures have exceeded the MSS for 2007/08. Exceeded MSS none 5. DESCRIPTION OF MAJOR EVENT DAYS Description of Events No recorded events Date none 6. GUARANTEED SERVICE LEVELS - DISTRIBUTION GSL Description Non notification Planned Interruption Business (GSL = $50) Non notification Planned Interruption Residential (GSL = $20) New Connection Failure to Complete Wrongful Disconnection (GSL = $100) Failure to Reconnect Hot Water Complaint Failure to attend Missed Scheduled Appointment (GSL = $40) Reliability interruption duration (GSL = $80) Reliability interruption frequency (GSL = $80) No. of Claims Paid for Total $ s Paid for No of Claims Rejected for No. of Claims for financial $ s Paid for financial No of Claims Rejected for financial 0 $0 0 0 $0 0 1 $ $20 34 $2, $2, $3, $3, $ $ $ $ $ $ $ $ Total: 78 $6, $6, Notes: # claims for financial year to date. 0 September Quarter 2007 Page 8 of 9

9 7. GUARANTEED SERVICE LEVELS - RETAIL GSL Description Non notification Planned Interruption Business (GSL = $50) Non notification Planned Interruption Residential (GSL = $20) New Connection Failure to Complete Wrongful Disconnection (GSL = $100) Failure to Reconnect Hot Water Complaint Failure to attend Missed Scheduled Appointment (GSL = $40) Reliability interruption duration (GSL = $80) Reliability interruption frequency (GSL = $80) No. of Claims Paid for Total $ s Paid for No of Claims Rejected for No. of Claims for financial $ s Paid for financial No of Claims Rejected for financial $0 0 0 $0 8 $1, $1, $10, $10, $ $ $0 0 0 $0 0 3 $ $ $0 0 0 $ Total: 123 $12, $12,180 1 Notes: # claims for financial year to date; 0 September Quarter 2007 Page 9 of 9