Marine. Global Programmes. cunninghamlindsey.com. A Cunningham Lindsey service

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1 Marine Global Programmes A Cunningham Lindsey service

2 Marine global presence Marine Global Programmes Cunningham Lindsey approach Managing your needs With 160 marine surveyors and claims managers in 36 countries around the world, we can attend your marine claims and interests quickly wherever they occur. A successful global business has to be successful at a local level. That s down to having talented and competent people doing valuable work in the markets with partners they know and understand. Our marine and corporate claims experts have vast experience in managing traditional insurer-led claims programmes, as well as claims arising from risk management, captive-insurer or retained models. Our marine Specialist Practice Group (SPG) brings together local knowledge and global experience to provide you with a complete claims management solution. Our depth of resources, experience, flexibility and professional, problemsolving approach to claims ensures a fast and responsive service anywhere in the world. Our marine Specialist Practice Group (SPG) is one of many SPGs in Cunningham Lindsey one of the world s leading loss adjusting and claim management companies. If you would like to find out more about how we work, please contact us at Our Specialist Practice Groups (SPGs) and wider network, ensures we have the right people in the right place with the appropriate skills to help your business when and where you need it. We know each global corporate risk programme has its own unique character and requirements, so our account managers will work with you and your partners to understand your coverage and your philosophy and expectations for reserving, loss adjusting and settlement. We share that understanding with our local experts who are active members of their local marine industries and have strong relationships with major ports, terminals, salvors, shipowners and road and sea carriers. We then apply all this knowledge and experience to solving any incidents which occur efficiently and with the least amount of impact to you and your trading partners businesses. And to ensure all stakeholders including risk and insurance managers, underwriters and brokers know what s happening, all reporting and MI is produced centrally to bring speed and consistency to the programmes we manage. Subrogation Recovery of loss, from responsible Recovery of loss from responsible transportation service providers and third parties is built into our claims process. We make sure the subrogation process starts at the beginning of a claim, not the end, by the parties involved and the legal basis of their potential liability as soon as we re advised of a loss. This typically involves a careful study of contractual terms and our intimate knowledge of local and international transport law and practice. We protect rights of recovery and bring carriers into the claims process. This maximises the recovery of indemnity spend and often means securing an upfront contribution. Typically we work on a no win no fee basis. Marine capability database Our global team of over 160 specialist marine surveyors can be found on our website allowing you to view their capabilities and contact details wherever you are. 2 Marine Global Programmes Managing your needs 3

3 Marine global presence Why choose Cunningham Lindsey? Working together Our Global Network We ll work in partnership with you and other key stakeholders on your global risk programmes. Relationship building We ll work with you to build relationships at every required level of your business and risk programme. Your account manager will have an overview of the entire programme and will be the single point of contact for your head office. While your local business units, with your insurers and advisers, will know the local Cunningham Lindsey people they ll need to deal with. We regularly collaborate with our global corporate clients and risk management advisers to develop loss prevention strategies and training. Effective response With their professional experience and knowledge of your business, our marine experts are able to act quickly and decisively when incidents occur. Your account manager will also have an overall view of all losses on your programme and will take an active role in your more serious incidents. Management Information (MI) Our bespoke IT platforms bring together all activity on individual incidents, and you ll have direct real-time access to view all correspondence, documentation, KPIs and financial reserves for a single claim or across the whole account. We ll also provide you with regular up-to-date MI for all losses under the programme we re managing. If you would like to find out more about how we work, please contact us at Cunningham Lindsey is a global organisation with more than 6,000 employees in over 60 countries. We deliver fast, efficient and consistent services throughout the world from more than 600 offices in: Afghanistan Argentina Australia Austria Bahamas Bahrain Belgium Bolivia Brazil Canada Chile China Colombia Curaçao Cyprus Denmark France Germany Greece Guam Hong Kong Hungary India Indonesia Ireland Italy Japan Kenya Korea Kuwait Malaysia Mexico Netherlands New Zealand Nigeria Oman Pakistan Papua New Guinea Peru Philippines Poland Portugal Qatar Romania Russia Saudi Arabia Singapore Slovakia South Africa Spain Sweden Taiwan Thailand Trinidad Turkey Ukraine United Arab Emirates United Kingdom United States Venezuela Vietnam Zambia 4 Working together Cunningham Lindsey worldwide 5

4 Marine global presence Right people. Right place. Right time. 6 7

5 Right people. Right place. Right time. We are the world s leading provider of loss adjusting, claims management and risk solutions to insurers, brokers and corporate clients. For more information visit CunninghamLindsey/10-17/J3735