Dean Underwood Barrister and Chair of the Social Housing Law Association

Size: px
Start display at page:

Download "Dean Underwood Barrister and Chair of the Social Housing Law Association"

Transcription

1 Dean Underwood Barrister and Chair of the Social Housing Law Association 1

2 Contact details: Dean Underwood Cornerstone Barristers 2-3 Grays Inn Square London WC1R 5JH Tel: Fax:

3 What we will cover Causes of action: - breach of tenancy (express or implied covenants to repair) - nuisance and negligence - statutory nuisance not covered save in passing Disrepair proceedings: - free-standing disrepair claims - set-off defences and counterclaims - Magistrates Court complaints not covered save in passing Case Studies (time permitting) 3

4 Included within those topics will be Information about: - liability - the quantification of damages (general and special) - orders for specific performance of repair covenants - evidence-gathering - settling claims 4

5 Repairing obligations (1) Express terms: good condition and repair? Arnold v Greenwich LBC [1998] 1 CL 383, QBD Section 11 Landlord & Tenant Act 1985: (1) In a lease to which this section applies there is implied a covenant by the lessor - (a) to keep in repair the structure and exterior of the dwelling-house (including drains, gutters and external pipes), (b) to keep in repair and proper working order the installations in the dwellinghouse for the supply of water, gas and electricity and for sanitation (including basins, sinks, baths and sanitary conveniences, but not other fixtures, fittings and appliances for making use of the supply of water, gas or electricity), and (c) to keep in repair and proper working order the installations in the dwellinghouse for space heating and heating water. 5

6 Repairing obligations (2) Extent of s.11: Quick v Taff Ely BC [1986] QB 809, CA Irvine v Moran [1991] 1 EGLR 261 Southwark LBC v McIntosh [2002] 1 EGLR 25 Grand v Gill [2011] 1 WLR 2253 Edwards v Kumarasamy [2015] EWCA Civ 20 6

7 Repairing obligations (3) Notice: Morris v Liverpool CC (1988) 20 HLR 498, CA British Telecommunications plc v Sun Life Assurance Society plc [1996] Ch 69 Inherent and design defects Patch repairs Improvements Defective Premises Act 1972 s.4 7

8 Miscellaneous obligations (1) Not fit for human habitation? Covenant for quiet enjoyment Implied obligation re communal facilities / means of access Contractors duty of care Nuisance and statutory nuisance 8

9 Miscellaneous obligations (2) Making good decorative damage following repairs: McGreal v Wake (1984) 13 HLR 107 Ensuring property in landlord s control does not damage demised premises Tenant s duty to act in tenant-like manner: s.11(2)(a) LTA85 9

10 Damages Compensating for discomfort and inconvenience Wallace v Manchester City Council (1998) 34 HLR 1111 English Churches Housing Group v Shine [2004] EWCA Civ 434; [2004] HLR 42 Simmons v Castle [2012] EWCA Civ 1288; [2013] 1 WLR 1239 Moorjani v Durban Estates Ltd [2015] EWCA Civ 1252; [2016] HLR 6 Limitation Act 1980: 3, 6 and 12 year limitation periods 10

11 Minimising Costs - Do the work! - Respond to protocol letters - Engage in the selection of joint experts - Make and early and realistic offer to settle (CPR Part 36) - Use injunctions to gain access: see s.11(6) LTA 85 11

12 Experts Keep a list of reliable, independent experts chartered surveyors environmental health consultants In-house experts not experts for purposes of court proceedings Still helpful for them to: inspect and accompany independent expert advise legal team on any questions to be asked about the expert s report Insist that any expert appointed by court only has instructions to report on those items pleaded by the tenant and no more 12

13 Evidence Early collation and examination of records essential: pass to legal team with detailed instructions asap Stick to the facts: if access is an issue, give details Deal with each item of alleged disrepair systematically and in detail Ensure contractors keep good records! 13

14 Pre-action Protocol (1) Pre-action Protocol for Housing Disrepair Claims Counterclaims not covered by Protocol but, by section 4.2(a): landlords and tenants expected to act reasonably in exchanging information and trying to settle case at an early stage Protocol covers claims alleging: breach of covenants, express and implied breach of Defective Premises Act 1972 nuisance and negligence claims but not statutory nuisance actions

15 Pre-action Protocol (2) Single joint experts - 3.6(d) and 4.6(b) Encourages use of alternative options, e.g. ombudsman - 4.1(b) Tenant must set out case: early notification letter letter of claim

16 Pre-action Protocol (2) If claim is settled without litigation on terms which would have justified litigating, landlord will pay the tenant s reasonable costs or out of pocket expenses Costs? Legal fees or, on the small track claim, out of pocket expenses Out of pocket expenses? Expenses incurred as a result of the claim (e.g. loss of earnings, expert s fees) para 4.10 Court of Appeal case: Birmingham City Council v Lee [2008] EWCA Civ 891; [2009] HLR 15 16

17 Practice Direction: Pre-action conduct Failure to follow the protocol can be met with a costs penalty and/or award of interest: Protocols Practice Direction that works both ways! - maximum rate of interest will be 10% - possibility of indemnity costs - avoiding or reducing the rate of interest

18 Small Claims Track (1) 10,000 limit Normally, no legal costs recoverable Small claims track unlikely where specific performance is sought if: - value of claim is assessed at more than 1000, or - the cost of repair works is more than See CPR 26.6(1)(b)

19 Small Claims Track (2) Note: (1) If claim also includes a claim by tenant against landlord for harassment or unlawful eviction then the claim will not be allocated to small claims track (CPR 26.7(4) (1) Disputed possession claims will not normally be allocated to small claims track (26PD 8.1) (1) Value of claim and counterclaim not aggregated, but largest considered (26PD 7.7)

20 Small Claims Track (3) Changes of circumstances may lead to re-allocation of the claim to different track 26PD 11.2 Re-allocation can be by application or of court s own initiative - CPR 26.10; 26PD 11.2 If allocated to small claims and then re-allocated to another track, then small claims costs principles cease to apply from date of reallocation CPR 27.15

21 Settlement: Part 36 offers Protocol should encourage more informed offers Offer early if possible Set-off against arrears Re-allocate to better accommodation if necessary / appropriate Payment into court no longer required Non-Part 36 offers have to be considered too when considering the parties liability for legal costs

22 Set-offs (1) Importance of obtaining costs orders as you go along Interim orders in favour of landlords can be set off against any future costs or damages awards in the claim not affected by publicly funded tenant s entitlement to protection under s.26 of the Legal Aid, Sentencing & Punishment of Offenders Act 2012 Discretionary in nature, however

23 Set-offs (2) CPR 40.13A and County Courts Act 1984, section 71 Allows set-off against other judgments involving the same parties For example, set off against rent arrears judgment in respect of a tenant s former accommodation No limitation issues concerning actions on judgments: Ridgeway Motors Ltd-v-Allis Ltd [2004] EWHC 1535 (Ch) at 21-22; Lowsley and another-v-forbes (t/a L E Design Services) [1998] 3 All ER 897 at 906g Use counterclaims (e.g. rent arrears)

24 Writing to the Legal Aid Agency? In unmeritorious claims, may lead to legal aid certificate being discharged or revoked May also lead to delays whilst issue is investigated Funding available to pursue the protocol No funding for small claims track cases

25 Costs Seek percentage reduction? - Tenant over-egged the pudding or failed on some points - Claim over-valued - Late amendments or clarification of case needed - Some fault on T s part e.g. re access

26 Thank you for listening! Any questions? 26

27 Contact details: Dean Underwood Cornerstone Barristers 2-3 Grays Inn Square London WC1R 5JH Tel: Fax:

28 Dean Underwood Barrister and Chair of the Social Housing Law Association 28

Policy Wording Legal Expenses and Rent Protection for Residential Landlords

Policy Wording Legal Expenses and Rent Protection for Residential Landlords Policy Wording Legal Expenses and Rent Protection for Residential Landlords V8.20160101 LEGAL EXPENSES & RENT PROTECTION FOR RESIDENTIAL LANDLORDS INSURANCE POLICY WORDING This insurance covers an Insured

More information

Residential Tenancy Branch Administrative Penalties Review. March 21, 2016

Residential Tenancy Branch Administrative Penalties Review. March 21, 2016 Residential Tenancy Branch Administrative Penalties Review Contents Introduction... 3 Intent of Administrative Penalties... 3 Best Practice in Administrative Penalties... 4 Residential Tenancy Branch Measures

More information

Policy Terms & Conditions. Legal Expenses s - Property Disputes

Policy Terms & Conditions. Legal Expenses s - Property Disputes Policy Terms & Conditions Legal Expenses s - Property Disputes Legal Expenses Property Disputes This Insurance provides legal expenses for property owners and is available as an additional cover; your

More information

Customer Compensation Policy and Claims Procedure

Customer Compensation Policy and Claims Procedure Customer Compensation Policy and Claims Procedure COR-POL-06 Version 4.0 Date approved: 25 July 2017 Approved by: People and Places Committee 1. Introduction 1.1 Southway Housing Trust (The Trust) aims

More information

LANDLORDS BEWARE - GAP IN THE HOUSING ACT

LANDLORDS BEWARE - GAP IN THE HOUSING ACT LANDLORDS BEWARE - GAP IN THE HOUSING ACT Michael Grant - 2018 Introduction I was recently instructed to advise a landlord in connection with a possession claim, on the merits of a tenant s defence. Upon

More information

Commercial legal expenses insurance

Commercial legal expenses insurance Commercial legal expenses insurance Policy Summary Painting and Decorating Association A Partner You Can Trust The purpose of this Policy Summary is to help you understand the insurance by setting out

More information

LANDLORDS RENT & LEGAL PROTECTION. Policy Summary.

LANDLORDS RENT & LEGAL PROTECTION. Policy Summary. LANDLORDS RENT & LEGAL PROTECTION Policy Summary www.lettingshub.co.uk rentprotection@lettingshub.co.uk LANDLORDS RENT & LEGAL PROTECTION Policy Summary This document provides a summary of the cover available

More information

Miller Thomson Seminar April 15, 2009

Miller Thomson Seminar April 15, 2009 MILLER THOMSON LLP Barristers & Solicitors Patent & Trade-Mark Agents Robson Court 1000-840 Howe Street Vancouver, BC Canada V6Z 2M1 Tel. 604.687.2242 Fax. 604.643.1200 www.millerthomson.com VANCOUVER

More information

Retirement. Pure Retirement Drawdown Lifetime Mortgage Conditions (2013 Edition) Pure Drawdown Plan England and Wales

Retirement. Pure Retirement Drawdown Lifetime Mortgage Conditions (2013 Edition) Pure Drawdown Plan England and Wales Retirement Providing solutions for your future Pure Retirement Drawdown Lifetime Mortgage Conditions (2013 Edition) Pure Drawdown Plan England and Wales Retirement Providing solutions for your future Pure

More information

PAINTING AND DECORATING ASSOCIATION POLICY SUMMARY Commercial Legal Expenses Insurance

PAINTING AND DECORATING ASSOCIATION POLICY SUMMARY Commercial Legal Expenses Insurance PAINTING AND DECORATING ASSOCIATION POLICY SUMMARY Commercial Legal Expenses Insurance The purpose of this Policy Summary is to help members of the Painting and Decorating Association understand the insurance

More information

Kerry Bretherton QC. Tanfield Chambers, 2-5 Warwick Court, London, WC1R 5DJ T: +44 (0) E:

Kerry Bretherton QC. Tanfield Chambers, 2-5 Warwick Court, London, WC1R 5DJ T: +44 (0) E: Kerry Bretherton QC Kerry Bretherton QC Year of call 1992 Silk 2016 Kerry Bretherton QC practices in the field of Property (real property, and landlord and tenant commercial and residential) and Business

More information

Complaints and Compensation Policy

Complaints and Compensation Policy Approval date January 2017 Approval Level Review Period Board 2 years Next Review Date January 2019 Policy Owner Role Title Responsible Director Head of Customer Experience Customer Services Contents 1.0

More information

Property let STANDARD COVER + RENT ARREARS

Property let STANDARD COVER + RENT ARREARS Property let LEGAL Protection SCHEME KEY FACTS STANDARD COVER + RENT ARREARS 2 WHY YOU NEED PROPERTY LET COVER Repossession Property damage Eviction of squatters Rent recovery Rent arrears Legal defence

More information

Landlords' Legal Solutions

Landlords' Legal Solutions Landlords' Legal Solutions Why choose ARAG? ARAG s UK operation provides a nationwide service from our Bristol Head Office. We are part of ARAG SE, a global leader in legal expenses insurance which generates

More information

British Gas Landlord Insurance

British Gas Landlord Insurance British Gas Landlord Insurance Summary of cover August 2016 Working with Why choose British Gas Landlord Insurance policy? The British Gas Landlord Insurance offers a range of covers and caters for a variety

More information

Property let STANDARD + RENT ARREARS, TAX PROTECTION AND CONTRACT DISPUTES

Property let STANDARD + RENT ARREARS, TAX PROTECTION AND CONTRACT DISPUTES Property let LEGAL Protection and assistance SCHEME KEY FACTS STANDARD + RENT ARREARS, TAX PROTECTION AND CONTRACT DISPUTES WHY YOU NEED PROPERTY LET COVER Repossession Property damage Eviction of squatters

More information

offices Policy Summary

offices Policy Summary offices Policy Summary 2 Offces Policy Summary offices Policy Summary Your RSA offces Policy is an annual contract which may be renewed each year subject to your needs and our terms and conditions. You

More information

Gathering and Presenting Evidence in Major Loss Recoveries

Gathering and Presenting Evidence in Major Loss Recoveries Gathering and Presenting Evidence in Major Loss Recoveries Neil Sanders (Burgoynes), Mark Wing (Clyde & Co), Andrew Rigney QC (Crown Office Chambers) Overview Investigating the claim Causation Witnesses

More information

Commercial legal policy

Commercial legal policy Commercial legal policy Policy summary Matrix Underwriting SME/ Commercial A Partner You Can Trust The purpose of this summary is to help you understand your insurance policy. It sets out the significant

More information

offices Policy Summary Arranged by

offices Policy Summary Arranged by offices Policy Summary Arranged by 2 Offces Policy Summary offices Policy Summary Your RSA offices Policy is an annual contract which may be renewed each year subject to your needs and our terms and conditions.

More information

Property Litigation Guide

Property Litigation Guide Property Litigation Guide (For Modular isipp, Select SIPP, Private Client SIPP, Partnership SIPP, IPS SIPP, IPS (2008) SIPP, IPS Family SIPP, IPS Pension Builder SIPP only) Contents Glossary 1 Introduction

More information

NUMBER OF ROOMS IN PROPERTY LET LENGTH START AND END DATES

NUMBER OF ROOMS IN PROPERTY LET LENGTH START AND END DATES HEAD-LEASED HOUSES - JOINT TENANCY THIS CONTRACT, the Residences Handbook and the terms and conditions of Endsleigh's insurance cover create legally binding obligations between the University and the Student

More information

Newport City Homes. Rent Arrears Recovery Policy (P13) 1. Introduction

Newport City Homes. Rent Arrears Recovery Policy (P13) 1. Introduction Newport City Homes Rent Arrears Recovery Policy (P13) 1. Introduction 1.1 Newport City Homes aims to improve rent collection and reduce rent arrears to maximise the funds available to provide high quality

More information

Business Legal Guard Policy Summary

Business Legal Guard Policy Summary Business Legal Guard Policy Summary This is a summary of the cover available under the Ageas Business Legal Guard insurance policy. It does not include all the policy beneits, limits and exclusions. Full

More information

Complaints & compliments policy

Complaints & compliments policy Complaints & compliments policy 1.0 Purpose & Scope This policy sets out Notting Hill Genesis approach to receiving and handling complaints and compliments, ensuring that they are dealt with in a consistent

More information

The County Insurance SME POLICY SUMMARY Commercial Legal Expenses Insurance

The County Insurance SME POLICY SUMMARY Commercial Legal Expenses Insurance The County Insurance SME POLICY SUMMARY Commercial Legal Expenses Insurance The purpose of this Policy Summary is to help you understand the insurance by setting out the significant features, benefits,

More information

-and- RESPONDENTS SUBMISSIONS PURSUANT TO THE TRIBUNAL S DECISION DATED 11 MAY 2016

-and- RESPONDENTS SUBMISSIONS PURSUANT TO THE TRIBUNAL S DECISION DATED 11 MAY 2016 CASE REFERENCE: BIR/00CN/LSC/2014/0011 BIR/00CN/LSC/2014/0026 IN THE FIRST TIER TRIBUNAL PROPERTY CHAMBER (RESIDENTIAL PROPERTY) BETWEEN: (1) THE KEW PHASE ONE RTM COMPANY LIMITED (2) THE KEW PHASE TWO

More information

Motor Legal Protection Insurance Policy

Motor Legal Protection Insurance Policy Motor Legal Protection Insurance Policy This is your legal expenses insurance policy. It is distributed by 4 th Dimension Innovation Limited and underwritten by Markerstudy Insurance Company Limited. It

More information

Conditional Fee Agreement Explanation Leaflet. What you need to know about the CFA

Conditional Fee Agreement Explanation Leaflet. What you need to know about the CFA Conditional Fee Agreement Explanation Leaflet. What you need to know about the CFA 1) Explanation of words used (a) Appeal - Any action taken to challenge a final or interim decision of the court (b) Applicable

More information

Commercial legal policy

Commercial legal policy Commercial legal policy Policy Summary Perkins Slade Sports Clubs A Partner You Can Trust The purpose of this summary is to help you understand your insurance policy. It sets out the significant features,

More information

Touchstone Underwriting Policy Summary Commercial Legal Expenses Insurance

Touchstone Underwriting Policy Summary Commercial Legal Expenses Insurance Touchstone Underwriting Policy Summary Commercial Legal Expenses Insurance The purpose of this Policy Summary is to help you understand the insurance by setting out the significant features, benefits,

More information

THE HOLIDAY COTTAGE OWNERS INSURANCE POLICY SUMMARY OF COVER

THE HOLIDAY COTTAGE OWNERS INSURANCE POLICY SUMMARY OF COVER THE HOLIDAY COTTAGE OWNERS INSURANCE POLICY SUMMARY OF COVER 2 Cottagesure - the Holiday Cottage Owners Policy Cottagesure Policy Summary Your RSA Cottagesure Policy is an annual contract which may be

More information

Residential Landlords Insurance

Residential Landlords Insurance Residential Landlords Insurance February 2018 Why choose AXA s Landlord Insurance policy? The Landlord Insurance offers a range of covers and caters for a variety of customers, from individuals who own

More information

Your Landlords Legal and Rent Protection

Your Landlords Legal and Rent Protection Your Landlords Legal and Rent Protection Your Landlords Legal and Rent Protection Contents 2 2 5 7 8 8 10 Legal and Tax Helpline Policy Wording - Terms of Cover - Definitions Cover - Tenant Eviction and

More information

Comments, complaints and compliments Policy

Comments, complaints and compliments Policy Comments, complaints and compliments Policy Summary: This policy sets out Genesis Housing Association's approach to managing comments, complaints and compliments. Version: 4.0 Effective from: 08 January

More information

Restoration and Renovation Construction Insurance Policy Summary

Restoration and Renovation Construction Insurance Policy Summary Restoration and Renovation Construction Insurance Policy Summary This is a policy summary only and does not contain the full terms and conditions of the contract. It does not form part of the contract

More information

HEALTH & MEDICAL. Policy Summary

HEALTH & MEDICAL. Policy Summary HEALTH & MEDICAL Policy Summary 2 Health & Medical Policy Summary HEALTH & MEDICAL Policy Summary Your RSA Health & Medical Policy is an annual contract which may be renewed each year subject to your needs

More information

Our Customers. Expertise when you need it most. Accreditation. Customer Service

Our Customers. Expertise when you need it most. Accreditation. Customer Service Who we are In 2006, six highly experienced market professionals founded ARAG UK. The vision was simple yet revolutionary To enable everybody, not just those who can afford it, to assert their rights. We

More information

SOUTHWARK AND LONDON DIOCESAN HOUSING ASSOCIATION RESIDENTS HANDBOOK

SOUTHWARK AND LONDON DIOCESAN HOUSING ASSOCIATION RESIDENTS HANDBOOK SOUTHWARK AND LONDON DIOCESAN HOUSING ASSOCIATION RESIDENTS HANDBOOK 1 Useful Numbers Police/fire/ambulance 999 BT Directory Enquiries 118500 SLDHA Main Office Number 020 7089 1370 SLDHA Emergency Repairs

More information

Quality Leisure Management Ltd Terms and Conditions of Business

Quality Leisure Management Ltd Terms and Conditions of Business Quality Leisure Management Ltd Terms and Conditions of Business Quality Leisure Management Ltd, The Old police Station, Fosseway, Northleach, Gloucestershire GL54 3JH tel: 01451 861084 www.qlmconsulting.co.uk

More information

Commercial legal expenses. Summary of Cover AXA Business Insurance

Commercial legal expenses. Summary of Cover AXA Business Insurance Commercial legal expenses Summary of Cover AXA Business Insurance Summary of cover About this document Some important facts about your Commercial Legal Expenses insurance policy are summarised below. This

More information

HEALTH & MEDICAL. Policy Summary

HEALTH & MEDICAL. Policy Summary HEALTH & MEDICAL Policy Summary 2 Health & Medical Policy Summary HEALTH & MEDICAL Policy Summary Your RSA Health & Medical Policy is an annual contract which may be renewed each year subject to your needs

More information

Compensation Policy. 1 Introduction. Executive Management Team Approval Date: 24 TH October Review date: October

Compensation Policy. 1 Introduction. Executive Management Team Approval Date: 24 TH October Review date: October Compensation Policy Originator: Executive Management Team Approval Date: Policy and Strategy Team 24 TH October 2017 Review date: October 2018 1 Introduction 1.1 1.2 1.3 One Vision Housing (OVH) is committed

More information

Housing & Neighbourhoods Committee are requested to consider and approve the Council s Housing Adaptations Policy 2018.

Housing & Neighbourhoods Committee are requested to consider and approve the Council s Housing Adaptations Policy 2018. Subject: Community Housing Adaptations Policy 2018 Report to: Management Team 29 th May 2018 Housing & Neighbourhoods Committee 14 th June 2018 Report by: Senior Projects Officer SUBJECT MATTER/RECOMMENDATIONS

More information

Responsive Repairs Policy

Responsive Repairs Policy Responsive Repairs Policy Responsible Officer Director of Customer Services PART 1- POLICY SCOPE Aim of the Policy 1.0 The Responsive Repairs Policy is set in the context of Phoenix s Vision to, Work together

More information

Legal Expenses section. AXA Business Insurance

Legal Expenses section. AXA Business Insurance Legal Expenses section AXA Business Insurance Content page Important information about this cover 149 Meaning of defined terms 149 What is covered 151 What is not covered 155 Section conditions 156 Claim

More information

REACTIVE MAINTENANCE POLICY 2015

REACTIVE MAINTENANCE POLICY 2015 1.0 INTRODUCTION REACTIVE MAINTENANCE POLICY 2015 The Association is committed to ensuring funds are available to provide an efficient and effective repairs service which represents value for money and

More information

New Charter Homes/Aksa Homes Repairs & Maintenance Policy Author Steve Norris Version No 2 NCHGH-RMP-2-15

New Charter Homes/Aksa Homes Repairs & Maintenance Policy Author Steve Norris Version No 2 NCHGH-RMP-2-15 New Charter Homes/Aksa Homes Repairs & Maintenance Policy Author Steve Norris Version No 2 NCHGH-RMP-2-15 1 1 Introduction 1.1 This document sets out in detail New Charter Homes & Aksa Homes policy for

More information

Property Owners Commercial Legal Expenses Section

Property Owners Commercial Legal Expenses Section Property Owners Commercial Legal Expenses Section Definitions In addition to the Policy Definitions the following also apply to this Section: Acts of Parliament All Acts of Parliament referred to in this

More information

Reactive maintenance repairs policy. August 2013 August If you require this policy in a different format please ask a member of staff

Reactive maintenance repairs policy. August 2013 August If you require this policy in a different format please ask a member of staff 1 M 4 Reactive maintenance repairs policy Date of approval Review date August 2013 August 2016 If you require this policy in a different format please ask a member of staff Foreword 2 Elderpark Housing

More information

Legal Expenses Insurance

Legal Expenses Insurance Policy Terms & Conditions Legal Expenses Insurance Tenant Referencing is a requirement of this policy LEGAL EXPENSES INSURANCE This Insurance is underwritten by Inter Partner Assistance S.A., a wholly

More information

OUR TEAM C. NICOLE MANGAN PARTNER. Established in ASSISTANT Della Thomas Direct:

OUR TEAM C. NICOLE MANGAN PARTNER. Established in ASSISTANT Della Thomas   Direct: OUR TEAM C NICOLE MANGAN PARTNER Email: nmangan@rbsca Direct: 6046619257 ASSISTANT Della Thomas Email: dthomas@rbsca Direct: 6046619271 PRACTICE AREAS Nicole joined the firm's Litigation Department in

More information

Mortgage Conditions. (England & Wales 2017) Mortgages. Important Please read

Mortgage Conditions. (England & Wales 2017) Mortgages. Important Please read Mortgages Mortgage Conditions (England & Wales 2017) Important Please read This document contains legal terms which apply to your mortgage. Other terms which apply to your mortgage are set out in the application

More information

Compensation for Customers. www. Learning from you.

Compensation for Customers. www. Learning from you. Compensation for Customers @ www Learning from you www.westwardhousing.org.uk Customer compensation form You can use this form to make a claim for compensation, or you can contact us by email, via our

More information

A Green Light to Rogue Landlords

A Green Light to Rogue Landlords Legal Aid, Sentencing and Punishment of Offenders Bill Briefing for Lords committee A Green Light to Rogue Landlords The legal aid cuts give a green light to rogue landlords by making it much harder for

More information

MOTOR LEGAL EXPENSES POLICY WORDING TERMS OF COVER

MOTOR LEGAL EXPENSES POLICY WORDING TERMS OF COVER Motor Legal Expenses provides:- 24/7 Legal Advice Insurance for legal costs for certain types of disputes HELPLINE SERVICES Legal Helpline MOTOR LEGAL EXPENSES Use the 24 hour advisory service for telephone

More information

Residential Landlords Legal Solutions

Residential Landlords Legal Solutions Residential Landlords Legal Solutions Introducing Landlords' Legal Solutions This policy sets out the agreement between you and DAS. Please read it carefully to familiarise yourself with the terms and

More information

LICENCE AGREEMENT 2017/2018 ACCOMMODATION SERVICES BIRMINGHAM CITY UNIVERSITY

LICENCE AGREEMENT 2017/2018 ACCOMMODATION SERVICES BIRMINGHAM CITY UNIVERSITY LICENCE AGREEMENT 2017/2018 ACCOMMODATION SERVICES BIRMINGHAM CITY UNIVERSITY This Licence Agreement along with the Terms and Conditions, Finance Information and your Accommodation Offer creates a legally

More information

Touchstone Underwriting POLICY SUMMARY Commercial Legal Expenses Insurance

Touchstone Underwriting POLICY SUMMARY Commercial Legal Expenses Insurance Touchstone Underwriting POLICY SUMMARY Commercial Legal Expenses Insurance The purpose of this Policy Summary is to help you understand the insurance by setting out the significant features, benefits,

More information

Motor Legal Protection Insurance Policy Summary and Policy Wording

Motor Legal Protection Insurance Policy Summary and Policy Wording Motor Legal Protection Insurance Policy Summary and Policy Wording Motor Legal Expenses Motor Legal Expenses provides: 24/7 Legal Advice; Insurance for legal costs for certain types of disputes. Helpline

More information

Property Owners Commercial Legal Expenses Section

Property Owners Commercial Legal Expenses Section Property Owners Commercial Legal Expenses Section Definitions In addition to the Policy Definitions the following also apply to this Section: Acts of Parliament All Acts of Parliament referred to in this

More information

Mortgage Possessions and Unfair Relationships. Cecily Crampin

Mortgage Possessions and Unfair Relationships. Cecily Crampin Mortgage Possessions and Unfair Relationships Cecily Crampin A standard mortgage possession? Mr Frankish has a mortgage over a buy to let property from Falcon Mortgage plc which prohibited tenancies to

More information

Oliver regularly acts for leading national and international insurers and is frequently instructed in advisory as well as costs matters.

Oliver regularly acts for leading national and international insurers and is frequently instructed in advisory as well as costs matters. Oliver Rudd Call: 2009 rudd@12kbw.co.uk AREAS OF EXPERTISE Personal Injury, Fraud, Costs, Product Liability, Industrial Disease, International & Travel, Inquests, Clinical Negligence, Professional Negligence,

More information

SHOPS. Policy Summary

SHOPS. Policy Summary SHOPS Policy Summary 2 Shops Policy Summary SHOPS Policy Summary Your RSA Shops Policy is an annual contract which may be renewed each year subject to your needs and our terms and conditions. You can select

More information

COMPENSATION POLICY. Board Approval: May 2017 Responsible Board: Ocean Housing Ltd

COMPENSATION POLICY. Board Approval: May 2017 Responsible Board: Ocean Housing Ltd COMPENSATION POLICY Board Approval: May 2017 Responsible Board: Ocean Housing Ltd Next Review: May 2019 Responsible Executive: Managing Director of Ocean Housing Ltd 1.0 INTRODUCTION 1.1 Policy Summary

More information

Presenting a live 90-minute webinar with interactive Q&A. Today s faculty features: Scott D. Brooks, Partner, Cox Castle & Nicholson, San Francisco

Presenting a live 90-minute webinar with interactive Q&A. Today s faculty features: Scott D. Brooks, Partner, Cox Castle & Nicholson, San Francisco Presenting a live 90-minute webinar with interactive Q&A Allocating Risk in Real Estate Leases: Contractual Indemnities, Additional Insured Endorsements, Subrogation Waivers Coordinating Lease Provisions

More information

Third District Court of Appeal State of Florida

Third District Court of Appeal State of Florida Third District Court of Appeal State of Florida Opinion filed August 13, 2014. Nos. 3D13-773 and 13-55 Lower Tribunal No. 07-46943 Hillstone Restaurant Group, Inc., Appellant, vs. P.F. Chang s China Bistro,

More information

SERVICE CHARGE COLLECTION AND ARREARS RECOVERY PROCEDURE NOTE

SERVICE CHARGE COLLECTION AND ARREARS RECOVERY PROCEDURE NOTE SERVICE CHARGE COLLECTION AND ARREARS RECOVERY PROCEDURE NOTE July 2015 v.6 London Borough of Southwark Home Ownership Services Specialist Housing Services Division Housing & Community Services INTRODUCTION

More information

1.3 Evaluate factors to be considered by the Claimant s solicitor when claiming damages for pain suffering and loss of amenity

1.3 Evaluate factors to be considered by the Claimant s solicitor when claiming damages for pain suffering and loss of amenity Title Damages, Settlement and Costs in Personal Injury Cases Level 4 Credit value 8 Learning outcomes The learner will: Assessment criteria The learner can: Knowledge, understanding and skills 1 Understand

More information

Property Investors Insurance

Property Investors Insurance Property Investors Insurance SUMMARY OF COVER www.ecclesiastical.com 2 SUMMARY OF COVER PROPERTY INVESTORS Property damage Cover is offered under our Property Investors insurance policy on a selected perils

More information

SHEPHERDS BUSH HOUSING ASSOCIATION COMPENSATION POLICY

SHEPHERDS BUSH HOUSING ASSOCIATION COMPENSATION POLICY (UNCONTROLLED WHEN PRINTED) SHEPHERDS BUSH HOUSING ASSOCIATION 1. INTRODUCTION Shepherds Bush Housing Association (SBHA) is committed to consistently providing a high quality service to our customers.

More information

ANDREW EASTGATE Mediation CV

ANDREW EASTGATE Mediation CV ANDREW EASTGATE 2017 Mediation CV Andrew is an experienced mediator having been accredited by CEDR in 2004. He has been a member of the CEDR Solve panel since 2007. Andrew has been ranked by Chambers Guide

More information

Conditions of Deposit Disputes

Conditions of Deposit Disputes Deposit Protection in Jersey Conditions of Deposit Disputes (1st Edition) A Government authorised Tenancy Deposit Scheme supporting you Contents Page Introduction 3 Section A Best Practice At Actual End

More information

Section 20B - What, why and How? Mike Edmunds Camden Council

Section 20B - What, why and How? Mike Edmunds Camden Council Section 20B - What, why and How? Mike Edmunds Camden Council Section 20B of the Landlord and Tenant Act 1985 What is it? 20B - Limitation of service charges: time limit on making demands. Commonly called

More information

Compensation Policy. December 2016

Compensation Policy. December 2016 Compensation Policy December 2016 Led by: Written by: Karen Cowan Erica Sanderson Agreed on: 19 November 2015 Health Check 1 December 2016 Agreed by: NLH Board Health Check HOST To be reviewed: December

More information

Matrix Underwriting Management POLICY SUMMARY Commercial Legal Expenses Insurance

Matrix Underwriting Management POLICY SUMMARY Commercial Legal Expenses Insurance Matrix Underwriting Management POLICY SUMMARY Commercial Legal Expenses Insurance The purpose of this Policy Summary is to help you understand the insurance by setting out the significant features, benefits,

More information

Help the borrower has gone bust! How does that affect us?

Help the borrower has gone bust! How does that affect us? Help the borrower has gone bust! How does that affect us? STEPHANIE TOZER Introduction: the Basics 1. This article seeks to provide some answers you could give if a lender client comes to you and explains

More information

ACCOMMODATION AGREEMENT SOLE OCCUPANCY SHARED FACILITIES

ACCOMMODATION AGREEMENT SOLE OCCUPANCY SHARED FACILITIES ACCOMMODATION AGREEMENT SOLE OCCUPANCY SHARED FACILITIES THIS CONTRACT creates legally binding obligations between FALMOUTH EXETER PLUS and you the Student. Please read this contract carefully and make

More information

FLAT size: 210MM h 296MM W FINIshED size: 210MM h 148MM W shop Policy Summary _UKC04065C_POL.indd 1 23/12/ :20

FLAT size: 210MM h 296MM W FINIshED size: 210MM h 148MM W shop Policy Summary _UKC04065C_POL.indd 1 23/12/ :20 shop Policy Summary 2 Shop Policy Summary shop Policy Summary Your RsA shop policy is an annual contract which may be renewed each year subject to your needs and our terms and conditions. You can select

More information

Part II: Handling Conflicts of Interest between Insured and Insurer: The Lawyer s Dilemma

Part II: Handling Conflicts of Interest between Insured and Insurer: The Lawyer s Dilemma Handling Professional Indemnity Coverage Issues in Cases of Suspected Fraud Part II: Handling Conflicts of Interest between Insured and Insurer: The Lawyer s Dilemma Alison Padfield Devereux A. Introduction

More information

An introduction to Civil Penalties for Employers. (Immigration, Asylum and Nationality Act 2006)

An introduction to Civil Penalties for Employers. (Immigration, Asylum and Nationality Act 2006) An introduction to Civil Penalties for Employers (Immigration, Asylum and Nationality Act 2006) Alexander Barnfield Email alexanderbarnfield@no8chambers.co.uk Twitter @alexbarnfield @No8Chambers Clerks

More information

Exclusion from West Kent homes

Exclusion from West Kent homes Exclusion from West Kent homes A question and answer guide What is exclusion? Exclusion means West Kent will not be able to offer you a home. Why might West Kent exclude me from their homes? West Kent

More information

Home Insurance. Your policy summary AXA Extra

Home Insurance. Your policy summary AXA Extra Home Insurance Your policy summary AXA Extra December 2016 Policy summary This policy summary does not contain full details and conditions of your insurance these are located in your policy booklet. This

More information

Claims Practice. Handling and Settlement

Claims Practice. Handling and Settlement Claims Practice Handling and Settlement Topic Objectives Contents 6. Handling Personal Lines Claims Explain the impact of regulatory requirements on handling personal lines claims Explain the typical personal

More information

Touring Caravan Insurance Policy Summary

Touring Caravan Insurance Policy Summary Touring Caravan Insurance Policy Summary Caravan Guard Touring Caravan insurance is underwritten by Royal & Sun Alliance Insurance plc (RSA). The Legal Expenses optional cover is provided by Inter Partner

More information

Before : MASTER GORDON-SAKER Senior Costs Judge Between :

Before : MASTER GORDON-SAKER Senior Costs Judge Between : Neutral Citation Number: [2015] EWHC B13 (Costs) IN THE HIGH COURT OF JUSTICE SENIOR COURTS COSTS OFFICE Case No: AGS/1503814 Royal Courts of Justice, London, WC2A 2LL Date: 17 th August 2015 Before :

More information

Template booking form for third party use

Template booking form for third party use Template booking form for third party use Dated: 201 (insert the date by hand once the agreement is signed by both parties) Parties (1) The managing trustees named in clause 1.1 below (Managing Trustees)

More information

COMMERCIAL LANDLORD PROFESSIONAL FEES POLICY

COMMERCIAL LANDLORD PROFESSIONAL FEES POLICY COMMERCIAL LANDLORD PROFESSIONAL FEES POLICY IMPORTANT NOTICE REGARDING THE OPERATION OF THIS POLICY. FAILURE TO COMPLY WITH THESE TERMS COULD MEAN THAT WE DECLINE TO PAY YOUR CLAIM. All potential claims

More information

2) Liability was never admitted or denied, breaching pre- action protocol page 205 UCOI.

2) Liability was never admitted or denied, breaching pre- action protocol page 205 UCOI. Email to the Financial Ombudsman Dear Mike Ward, I was worried when you said 'except for narrowly definable circumstance' I was covered by the policies so I have double checked the insurance file (IF)

More information

Administration expenses after Nortel

Administration expenses after Nortel Topics covered Administration and Liquidation Expenses Rent and Rates Annulment of bankruptcy orders Trustees costs and remuneration Administration expenses after Nortel For further information on the

More information

Dealing with Statutory and Discretionary Compensation Claims

Dealing with Statutory and Discretionary Compensation Claims Dealing with Statutory and Discretionary Compensation Claims Policy ref: Compensation: Dealing with Statutory and Discretionary Compensation Claims Approved by: Operations Intelligence, Policy and Practice

More information

PRACTICE CHECKLISTS MANUAL

PRACTICE CHECKLISTS MANUAL LAW SOCIETY OF BRITISH COLUMBIA SECURITY AGREEMENT INTRODUCTION Purpose and currency of checklist. This checklist is designed to be used with the CLIENT IDENTIFICATION AND VERIFICATION PROCEDURE (A-1)

More information

Commercial Legal Expenses Insurance Policy Summary

Commercial Legal Expenses Insurance Policy Summary Commercial Legal Expenses Insurance Policy Summary Introduction Some important facts about your insurance are summarised below. This summary does not describe all the terms and conditions of your policy,

More information

PROFESSIONAL INDEMNITY FOR ARCHITECTS AND CONSULTING ENGINEERS. Policy Summary

PROFESSIONAL INDEMNITY FOR ARCHITECTS AND CONSULTING ENGINEERS. Policy Summary PROFESSIONAL INDEMNITY FOR ARCHITECTS AND CONSULTING ENGINEERS Policy Summary 2 Professional Indemnity for Architects and Consulting Engineers Policy Summary Professional Indemnity for Architects and Consulting

More information

Starter Tenancies Policy

Starter Tenancies Policy Starter Tenancies Policy December 2017 Website Page 1 of 8 Introduction CHS homes (CHS) uses starter tenancies to help to manage risk in letting homes to people. A starter tenancy gives a new tenant limited

More information

IMPROVING YOUR QUALITY. A guide to common issues identified through Peer Review. Housing

IMPROVING YOUR QUALITY. A guide to common issues identified through Peer Review. Housing IMPROVING YOUR QUALITY A guide to common issues identified through Peer Review Housing Third Edition April 2011 Foreword Improving your Quality A guide to common issues identified through peer review The

More information

Before: LORD JUSTICE LLOYD LORD JUSTICE LEWISON and LADY JUSTICE GLOSTER Between: - and -

Before: LORD JUSTICE LLOYD LORD JUSTICE LEWISON and LADY JUSTICE GLOSTER Between: - and - Neutral Citation Number: [2013] EWCA Civ 669 Case No: B5/2012/2579 IN THE COURT OF APPEAL (CIVIL DIVISION) ON APPEAL FROM THE WANDSWORTH COUNTY COURT HIS HONOUR JUDGE WINSTANLEY Royal Courts of Justice

More information

Motorhome legal expenses policy

Motorhome legal expenses policy Motorhome legal expenses policy Helplines Motor legal expenses provides: 24/7 legal advice Insurance for legal costs for certain types of disputes Helpline services Legal helpline You can use the helpline

More information

Professional and Financial Risks

Professional and Financial Risks Professional and Financial Risks Our specialists in professional indemnity and financial lines insurances bring with them a thorough understanding of the challenges presented by claims made against professional

More information

I TE KŌTI PĪRA O AOTEAROA CA35/2018 [2018] NZCA 240. OMV NEW ZEALAND LIMITED Appellant

I TE KŌTI PĪRA O AOTEAROA CA35/2018 [2018] NZCA 240. OMV NEW ZEALAND LIMITED Appellant IN THE COURT OF APPEAL OF NEW ZEALAND I TE KŌTI PĪRA O AOTEAROA CA35/2018 [2018] NZCA 240 BETWEEN AND OMV NEW ZEALAND LIMITED Appellant PRECINCT PROPERTIES HOLDINGS LIMITED Respondent Hearing: 24 May 2018

More information