Commercial Combined Policy Summary

Transcription

1 NPA Insurance Ltd Working for Community Pharmacy Commercial Combined Policy Summary This is a summary of of cover available under NPA Insurance Ltd Ltd Commercial Combined Combined Insurance policy, Insurance which policy, is underwritten which is underwritten by Zurich Insurance by Zurich plc. Insurance It does not plc. include It does all the not policy include benefits, all the limits policy and benefits, exclusions. limits Full and terms exclusions. and conditions Full terms can and be found conditions in the policy can booklet, be found a copy in of the which policy is booklet, available a on copy request of which from is NPA available Insurance on request Ltd, PO from Box NPA 530, Insurance Wakefield, Ltd, WF1 Insurance 9DL. Tel: Service Centre, Mallinson House, St. Peter s Street, St. Albans, Herts. AL1 3NP. Tel: The contract is based on information given to us on your Statement of Insurance, and is an annually renewable contract. You must tell us of any changes to the information, as non disclosure of such information may invalidate your insurance. If you are not sure whether a fact is material, you should let us know anyway. This document does not form part of the contract between us. English law applies to the contract. The contract is made up of:- the policy, which gives full details of the terms and conditions; the schedule, which shows the period of insurance, sections and sums insured that apply to the policy; the statement of insurance, which details the information provided to us that has been used to determine the terms and conditions of your insurance. Our Commercial Combined policy offers cover for those risks that do not readily fit into our standard package policies, such as multi premises and warehouse risks. You choose the covers that are needed for the risk concerned. Cover is available for Stock, Trade Contents, Buildings, Employer s Liability, Public, Products and Property Owners Liabilities, Business Interruption, Glass, Money, Goods in Transit, Deterioration of Stock, Loss of Licence and Book Debts. You choose the sums insured; it is your responsibility to ensure that all the sums insured are adequate. In the event of a claim, if the sums insured are inadequate, then we may not be able to meet all of your claim. All Premises should at least meet our minimum level of security or other security measures agreed by us. The policy is subject to special conditions being met in respect of risk improvements, alarms, safes and keys. The policy is subject to 250 excess unless otherwise stated.

2 Features, Benefits and (Cover) Material Damage Provides cover for your stock, business contents, buildings or tenant s improvements for accidental loss or damage at the premises. Buildings are the buildings of your premises, including shop front and living rooms, fixtures, fittings and fixed sanitary ware, terraces, driveways, forecourts, footpaths, patios, boundary walls, gates, fences and hedges belonging to you or for which you are responsible. Tenant s Improvements are tenant s improvements which you are legally liable as tenant (not owner), landlord s fixtures and fittings, interior decorations and shop front being your property or property for which you are responsible. All risks cover including damage due to fire, flood, theft and escape of water to:- Stock; Fixtures and Fittings; Buildings; Tenant s Improvements. Architects, surveyors, consulting engineers and legal fees. The cost of removing debris, demolishing and shoring up. Replacement of locks and external doors following theft of keys. Features Significant and Exclusions Benefits or Limitations Damage caused by theft or attempted theft not involving Damage forcible and caused violent by entry theft into or or attempted exit from the theft premises. not involving All Collusion, risks cover forcible theft including or and fraud violent damage by you, entry director, due into fire, or partner exit flood, from or theft the and premises. escape employee of water of the to:- Stock; business. Collusion, Fixtures Loss or damage and theft Fittings; or due fraud to theft by you, or attempted director, partner theft, malicious or employee persons, freezing of the business. or escape of water or oil occurring whilst Buildings; Loss the property or damage is unoccupied due to theft or or unattended attempted theft, for more malicious than persons, Tenant s 30 consecutive Improvements. freezing days. or escape of water or oil occurring whilst the Theft property of money. is unoccupied or unattended for more than 30 consecutive days. Clerical error or omission. Mechanical Theft of money. or electrical breakdown. Water Clerical error or omission. Mechanical damage from sprinkler system. or electrical breakdown. Water Destruction or damage attributable to vehicle vibration. damage from sprinkler system. Damage to fences, gates or hedges by weather conditions Destruction or falling trees. or damage attributable to vehicle vibration. Damage Cost of maintenance to fences, gates and or normal hedges redecoration, by weather conditions cleaning, or repairs falling or trees. renovation. Cost 1,000 of subsidence maintenance excess and normal applies. redecoration, cleaning, repairs or renovation. Landslip, subsidence and or heave unless occurring on 1,000 the site subsidence upon which excess the premises applies. stand or immediately Landslip, adjoining subsidence sites but in any and case or heave excluding:- unless occurring on the a) destruction site upon which of or damage the premises to walls, stand gates, or immediately hedges, adjoining fences, sites terraces, but in driveways, any case excluding:- forecourts, footpaths a) destruction and patios unless of or damage the main to building walls, gates, is damaged hedges, at fences, the same terraces, time; driveways, forecourts, footpaths b) and destruction patios unless or damage the main resulting building from is coastal damaged or river at the erosion, same defective time; design or inadequate construction b) destruction of the foundations, or damage demolition, resulting structural from coastal alterations or river erosion, or structural defective repair; design or inadequate construction c) of all the damage foundations, caused demolition, by normal settlement structural alterations of newly or made-up structural ground. repair; c) Destruction all damage or caused damage by resulting normal settlement from compaction of newly or inadequate made-up infill. ground. Destruction Any loss which or damage occurs as resulting a consequence from compaction of Loss or inadequate or damage. infill. Any loss which occurs as a consequence of Loss or damage. Architects, surveyors, consulting engineers and legal fees. The Up to cost 1,000. of removing debris, demolishing and shoring up. Replacement of locks and external doors following theft Up to 1,000. Up of keys. to 1, COMMERCIAL COMBINED keyfacts Continued overleaf...

3 Features, Benefits and (Cover) cont... Business Interruption Covers the reduction in your total income, for up to either 12, 24 or 36 months if your business suffers an interference or interruption caused by an insured event. The reduction in your total income as the result of interference or interruption to your business. Auditors and Professional Accountants Reasonable cost of producing any books or accounts or evidence required by us to investigate or verify any claim. Increased cost of Working Increase in the cost of working reasonably incurred as the result of insured damage at the premises in order to maintain normal business activities. Payable where liability has been accepted under the Material Damage, or Glass section, or where liability has been accepted by the buildings insurers. We will not pay for fines or damages for breach of contract for late or non completion of order or any penalties of whatever nature. Erasure, loss, distortion or corruption of information on computer systems caused by deliberate acts by rioters or malicious persons. Accidental erasure, loss, distortion or corruption of information on computer. Glass and Sanitary Fittings Damage to fixed external or internal glass or fixed sanitary ware at your premises. Damage to glass and sanitary fittings, including damage to framework, replacing window alarm foil, lettering and embossing resulting from the breakage of glass. Cost of boarding up and provision of a temporary door consequent on the breakage of glass. Damage arising directly from repairs or alterations to the premises. Scratching or chipping of glass unless it extends through the complete fabric of the glass. External name signs. Money Loss or damage to money, cheques or other non-negotiable instruments. Money in transit, in a bank night safe, in a locked safe or in your premises during Business Hours. Money in a locked safe in your premises outside Business Hours. Money in your premises not in a locked safe out of Business Hours. 3 COMMERCIAL COMBINED keyfacts Continued overleaf...

4 Features, Benefits and (Cover) cont... Money cont... Money in your home or the home of an employee. Money in the custody of a specialist security company approved by the company. Non-negotiable instruments e.g. Cheques. Cover for cash in transit is subject to the following limit requirement:- Up to 3,000 One able bodied person 3,001-6,000 Two able bodied persons ,000 Three able bodied persons Over 10,000 Loss from any unattended vehicle. Specialist security Company Loss caused by the dishonesty of any director, partner or employee. Shortages due to clerical error or omission. Personal Accident (Assault) Physical injury to you, director, partner or employee occurring during the course of theft or attempted theft of money. Death. Loss of limbs or sight or permanent total disablement. Temporary total disablement. Damage to clothing or personal effects of the insured. Sum insured as shown in the schedule. Sum insured as shown in the schedule. Sum insured as shown in the schedule Any pre existing physical or mental defect or infirmity. Any person under 16 years of age or over 70 years of age. Goods in Transit Damage to stock in trade being loaded onto, carried by, or unloaded from any enclosed vehicle within the Geographical limits. Stock in trade including goods in trust or on commission which belong to you, or are your responsibility, whilst:- In transit; Own vehicle; Hauliers vehicle; Post Office vehicle. Damage from an unlocked vehicle or trailer. Damage by theft from the vehicle whilst left unattended between the hours of 2100 and Damage to money and non-negotiable instruments. Damage resulting from the dishonesty or theft committed by you, your family, or a director, partner or employee of the business. 4 COMMERCIAL COMBINED keyfacts Continued overleaf...

5 Features, Benefits and (Cover) cont... Goods in Transit cont... Post (cont) Accidental damage to driver s personal effects. Delay, loss of market or any other loss arising as a consequence of loss or damage. Clerical or documentary error or omission or delivery to the wrong consignee. 100 Deterioration of Stock To cover stock in any frozen food cabinet, deep freezer, cold room, cold store, refrigerator or chilled unit. Cover against deterioration due to breakdown, failure of thermostatic device or failure of public electricity supply. Damage caused by the deliberate act or wilful neglect by you, any partner, director or employee of yours. Maintenance any claims will be subject to the appliance being inspected at least once every six months and a record of such examinations being kept. Loss of Licence Cover for the depreciation in the value of your premises as a result of the forfeiture of your licence or the refusal to renew your licence. Depreciation in value of the premises. Forfeiture or refusal to renew as a result of planning improvement, redevelopment or compulsory purchase order surrendered, reduction or redistribution of licences. Any alteration in the law regarding the issuing of licences. Any cause in your control or if you are entitled to obtain compensation under the provision of any Act of Parliament. Any extension to the licence to operate outside the standard hours for the district. Book Debt To cover the event of the insured s books or other business records being damaged whilst at the premises. Money owed to you by customers which cannot be collected following damage at your premises. The reasonable charges payable to your auditor or professional accountant for producing and certifying particulars of a claim required by us. Payable where liability has been accepted under the Material Damage section. Cover is subject to your books of account or records being kept in a fire-resisting cabinet when not in use. 5 COMMERCIAL COMBINED keyfacts Continued overleaf...

6 Features, Benefits and (Cover) cont... Employer s Liability Covering your statutory responsibilities to employees. Covering amounts for which you are legally liable to pay an employee as damages for accidental injury within the Geographical Limit. Compensation and Costs Legal Liability arising out of accidental injury to an employee. 10,000,000. Any liability for which you had or should have had motor insurance. Any claim relating to an offshore oil or gas installation or any associated vessel or structure. Public & Products Liability To cover the legal liabilities of the Business resulting from accidental injury to any person other than an employee or accidental damage to property belonging to other people. Compensation and Costs Public Liability Legal liability arising out of accidental Injury to any person other than an employee. Product Liability Sums which you become legally liable to pay as compensation for accidental injury to any person or accidental Damage to property, caused by any products supplied from Great Britain, Northern Ireland, the Isle of Man or Channel Islands and occurring in connection with the business. Limit of indemnity as stated in the schedule in respect of any one event. Limit of indemnity as stated in the schedule in respect of any one event. In respect of both public and product liability the following apply. We will not pay for any claim arising out of: Ownership, possession or use of Railway, water craft, aircraft or hovercraft. We will not pay any fines, penalties or damages of a similar nature. Claims arising from advice provided by you or design, plan, formula or specification of products for a fee. Any liability caused by or in connection with Products which to your knowledge are directly or indirectly exported to the United States of America or Canada. 6 COMMERCIAL COMBINED keyfacts Continued overleaf...

7 Insurance Act 2015 This policy is compliant with the principles of the Insurance Act 2015 law reforms. It also incorporates an opt out which aims to promote good customer outcomes. We have opted-out of the proportionate reduction of claim remedy available to insurers under the Act. This means that in cases of non-disclosure or misrepresentation which are neither deliberate nor reckless, if we would have charged an additional premium had we known the relevant facts, we will charge that premium and pay any claims in full rather than reducing claims payments in proportion to the amount of premium that would have been charged. We believe that our additional premium approach should, in most situations, be more favourable to our customers when compared to the proportionate reduction of claim remedy. Our additional premium approach does not affect our right to apply the other remedies available under the Act for non-disclosure or misrepresentation. Cancellation Rights If you do not wish to accept your new cover, you may cancel the cover in writing within 14 days of receiving the policy or amendment to an existing policy, and you will receive a full refund provided no claim has been made. A pro-rata charge will apply after this period. How to make a Claim Telephone the claims helpline service on This helpline is open 24 hours a day, 365 days a year. Please have details of the incident and your policy details available. If you do not have policy details you will need to provide sufficient personal information to identify you. Alternatively you can write to us at the following address: Zurich Insurance plc Zurich House 1 Gladiator Way Farnborough Hampshire GU14 6GB Complaints We value the opportunity to investigate any concerns you may have about any aspect of our service and are committed to handling all complaints fairly, thoroughly and promptly. Many concerns can be resolved straight away. Who to contact in the first instance If your complaint is about a claim please contact your claims handler whose details will appear in your claims correspondence. All other complaints, including the way your policy was sold, should be referred to our customer service team on If we cannot resolve your complaint straight away we will aim to resolve your concerns as soon as possible and we will keep you informed of progress while our enquiries are continuing. The Financial Ombudsman Service (Ombudsman) If we are unable to resolve your complaint to your satisfaction within eight weeks or if you remain dissatisfied following receipt of our final response letter you may be able to ask the Ombudsman to formally review your case. You must contact the Ombudsman within six months of our final response. The Ombudsman can be contacted at: The Financial Ombudsman Service Exchange Tower London E14 9SR You can telephone for free on: for people phoning from a fixed line (for example, a landline at home) for mobile-phone users who pay a monthly charge for calls to numbers starting 01 or 02 Or complaint.info@financial-ombudsman.org.uk This is a free and impartial service and you are entitled to contact the ombudsman at any stage of your complaint. For more information please contact the ombudsman directly or visit The Ombudsman can help with most complaints if you are:- A consumer; A business employing fewer than 10 persons that has an annual turnover or balance sheet that does not exceed 2 million; A charity with an annual income of less than 1 million; A trustee of a trust with a net asset value of less than 1 million. If you are unsure whether the Ombudsman will consider your complaint please contact them directly for further information. You are entitled to contact the Ombudsman at any stage of your complaint. 07 COMMERCIAL COMBINED keyfacts Continued overleaf...

8 Financial Services Compensation Scheme We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation should we be unable to meet our obligations. Further information is available on or you may contact the FSCS on Language The contract and other documents are drawn up in the English language. We will communicate with you in English throughout the duration of the policy. Statutory Status Zurich Insurance plc A public limited company incorporated in Ireland Registration No Registered Office: Zurich House, Ballsbridge Park, Dublin 4, Ireland. UK branch registered in England and Wales. Registration No. BR7985. UK Branch Head Office: The Zurich Centre, 3000 Parkway, Whiteley, Fareham, Hampshire, PO15 7JZ. Zurich Insurance plc is authorised by the Central Bank of Ireland and authorised and subject to limited regulation by the Financial Conduct Authority. Details about the extent of our authorisation by the Financial Conduct Authority are available from us on request. Our FCA Firm Reference Number is NPA Insurance Ltd A limited company registered in England and Wales Registration No Registered Office: Mallinson House, St. Peter's Street, St. Albans, Herts, AL1 3NP. NPA Insurance Ltd is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulation Authority. Our FCA Firm Reference Number is These details can be checked on the FCA's Financial Services Register via their website or by contacting them on COMMERCIAL COMBINED keyfacts

9 (Commercial Combined KF 12/17)